11952 Incident Management Jobs - Page 42

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

About The Role : Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per So...

Job TitleLead Analyst - P2P Business UnitWCM US Shift LocationBangalore, India Wipro is seeking an Lead Analyst for the Accounts Payable/P2P (WCM) - Bangalore Location. Key Responsibilities: Responsible for day-to-day AP processes within US region. Invoicing, query handling, vendor management, pay run, rejections, reporting Work with Client leads within the various countries to identify needs and areas for improvement Support internal users and vendors with the use of Coupa to process invoices Support global AP processes as required Must have experience working with Asia invoices and local country requirements Experience with Oracle Cloud is a plus Logging all invoices upon receipt and monit...

Network Administrator with Zscaler Category Infrastructure/Cloud Main locationCity -->India, Karnataka, Bangalore Position ID J0225-0314 Employment Type Full Time Position Description: Job TitleNetwork Admin with Zscaler (Network security, firewall/proxy/load balacing) PositionSenior system engineer/Lead Analyst Experience5 Years CategorySoftware Development/ Engineering Main locationBangalore Position IDJ0225-0314 Employment TypeFull Time About The Role : 6+ years relevant technical experience in Network support / operations Minimum 4+ relevant experience Zscaler,ZIA, ZPA, Zero trust mgmt Manage and configure Zscaler policies and rules Troubleshooting Zscalar issues. Configuring Forwarding ...

Position Purpose Job Summary Design, develop and maintain business applications and/or technical components (at the beginning, the applications are already developed in Paris) Perform unit & integration test Deploy new application releases in the qualification environment Provide level 3 expertise/assistance to support APS team Responsibilities Direct Responsibilities Design and develop components/applications on technologies with various frameworks Work in an agile environment Provide support and help the team's junior developers to grow technically. Participate in agile rituals in an organization on the way to be "agile at scale", Interact and contribute with our developers communities and...

Position Purpose This position is part of the IT-Risk & Cyber Security team, which is serving all entities of the BNPP Group in Germany and Austria. The mission of the IT-OPC Professional, in accordance with the defined policy defined, is to assure that there are no gaps left uncovered in terms of IT-Risk assessment, corresponding permanent controls, and that operational governance is in place in all IT teams. The role covers from an IT-OPC perspective, all activities which are in the scope of the served entities (local, central and outsourced activities). Risk assessments, 1st level controls and testing of the effectiveness of IT and Information Security solutions are a major part of the da...

Position Purpose Information security is the protection of information (and associated assets). Information must therefore be protected continuously and appropriately against a wide range of threats by implementing a suitable set of controls, including policies, processes, procedures, organizational structures and software & hardware functions. Information Security is comprised of a number of domains of which Access Management is a major one. Access Management is about defining and implementing security requirements to control access to information and hence to prevent unauthorized access to them. The BNP Paribas Fortis Access Management Team aims at managing the accesses that users of BNP P...

Position Purpose CIB Service Level Agreements Industrialization and management Responsibilities Direct Responsibilities CIB Service Level Agreements scope 1. Catalogue of Services & agreements standardization coordination 2. Coordination with global & Local CIB Managers/Owners to draft Catalogue of Services 3. Maintain the inventory of contracts and / or service catalogue 4. Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements 1. Draft Service Level Agreements for the services provided to its Clients for CIB services 2. Become familiar with the Services Level Agreement template, in particular the insertions required to complete the ...

Position Purpose The key objective of this role is to ensure that processes across IT operate securely. The remit extends across all aspects of IT security (i.e. policies and procedures, authorization and administration of accesses, networks and firewalls, servers and workstations, operation systems, databases and applications), wherever applicable and covers all IT teams and usage of the IT platform by other departments. Another key objective is to ensure that IT maintains an appropriate level of security in compliance with company policy and requirements from regulatory & market authorities and in accordance with recommendations from General Inspection, Compliance, Internal Audit and Exter...

Position Purpose The IT OPS / MCP engineer purpose is to keep our middleware/cloud platform in optimal operation state. Be the first point of contact regarding incident and request regarding this scope. Having a close relationship with development teams. Be able to propose innovative and resilient architecture and platform In order to support ARVAL business growth. Install these platforms and install target applications onto it. Being able to automate recurring activities to avoid human errors and subsequent incident is a key activity for us. We also need to ensure proactive platform monitoring and create needed alerting in order to fix incoming incident as soon as they occurs. Technical exp...

Position Purpose Job Summary Design, develop and maintain business applications and/or technical components (at the beginning, the applications are already developed in Paris) Perform unit & integration test Deploy new application releases in the qualification environment Provide level 3 expertise/assistance to support APS team Responsibilities Direct Responsibilities Design and develop components/applications on technologies with various frameworks Work in an agile environment Provide support and help the team's junior developers to grow technically. Participate in agile rituals in an organization on the way to be "agile at scale", Interact and contribute with our developers communities and...

About Business line/Function : BP2S APS IT Functions Is a set of IT Finance, Client Services and Control System (CSCS), Client Solutions applications in BP2S .We are providing 24 x 7 Support along with rotational on-call Support in Chennai. Currently in Chennai, we have 3 Application (1 C1, 1 C2 and 1 C3). The team provide L1 and L2 Support related to Incident Management & Event Management. Position Purpose The Support Analyst will provides the Monitoring, Support, Investigation, Troubleshooting, Incident Management and Problem Management in multiple technologies and applications. Manages existing systems and subsystems, which applications and business streams rely on, and is responsible for...

Req ID: 316092 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceNow integration lead developer to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). ServiceNow Integration Lead Developer Experience:Overall 8+ years ServiceNow:5+ Years Modules managed in ServiceNow:Should have fair idea about all ITSM modules with good hands on experience inatleast below 1.Incident Management 2. Change Management 3. Problem Management 4. Request Management 5. Configuration Management 6. Knowledge Management 7. Agent & NOW ...

Req ID: 335797 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Associate Director to join our team in Hyderabad, Telangana (IN-TG), India (IN). We are seeking a highly skilled and experienced Delivery Manager to join our team. The primary objective of this role is to Oversee IT Service Management (ITSM) processes based on the ITIL framework. The ideal candidate will have a background in ServiceDesk/End user/Infra support and a proven track record in service management. Key Responsibilities Oversee ITSM processes b...

Req ID: 339520 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade Working Knowledge of Operating Systems such as Windows 7 & 10 Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications Working knowledge of MS Office suite & Skype for business Fair ...

About the Role: Department overview: Global Shared Support for Bangalore Infrastructure EDM Application Support, providing Level 1 to level 1.5 Support for various Products. Global Shared Support is 24/7 365 days process, and this is required so we can Roster (24/7/365), schedule resources for all the tasks/products allocate and provide continue seamless support for different products (EDM, EDMW, Debt Domain, WSO, Thinkfolio, DeltaOne and RegOne) supported by Global Shared Support Team. Current tasks - Monitoring Servers, Monitoring Client Production environments, working on tickets, Runbooks and BAU tasks, EDM - Providing L1 and L1.5. With migration of EDM/EDMW/Debt Domain/WSO L1 and L1.5 a...

Overall Purpose of the Role: The ServiceNow Architect plays a pivotal role in leading the delivery of ServiceNow implementation projects and driving strategic transformational changes in solution deployment. This role is responsible for the architecture, design, implementation, and integrity of the ServiceNow application. Strong knowledge of ServiceNow implementation is essential. The architect will participate in process flow analysis and design, collaborate with the Project Manager/SDM, share best practices, and provide consultative support throughout the technical design of the project. Additionally, the architect will produce detailed functional design documents to meet customer requirem...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Hotel and Lodging Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applic...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. D...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our system...

About The Role Skill required: Next Generation Customer Operations - Incident Management Designation: Business Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Monitor, detect and manage any incident or event...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they uti...