2295 Incident Management Jobs - Page 42

As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions on SAP ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applicationsand any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

About the Role: Grade Level (for internal use): 09 The Team S&P Global’s Brokerage, Research, Sales, and Trading group (BRS&T) provides market intelligence, data and technology solutions to all participants in the Global Markets. Were seeking a talented and highly motivated Engineer to help us 2nd line Application Support. The Impact: This position is essential for the support of our business and providing our clients with a best-in-class customer experience. This position will also offer employees an opportunity to help build a cloud native support program from the ground up. What’s in it for you: Solve interesting technical challenges in the areas of distributed high-performance computing for a high-available cloud environment. Close collaboration with Product and Technology leaders Regular opportunities for promotion and advancement Responsibilities: Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team as required for third line escalation. Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed. Drive and engage in disaster recovery processes for all products. Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support. What We’re Looking For: University Graduate with bachelor’s degree in computer science or computer Engineering related degree, master’s degree is a plus 2-4 years of work experience in an Application Support role Must have fundamental working knowledge of Oracle, SQL and RDBMS – including database query plan analysis and monitoring Knowledge of operating systems most especially Windows and Linux is a must. Good shell scripting experience is a must. Ability to use python scripting is an advantage Must have fundamental knowledge of networking basics and topology. Strong working knowledge of AWS/CI-CD and some of its technologies such as Git, Elasticsearch, EC2, Redshift, etc is an advantage. Excellent listening, presentation and interpersonal skills Ability to communicate ideas in both technical and user-friendly languages Ideal candidate is a self-starter capable of working independently as well as contribute to the team’s requirements Be able to work flexible shift hours including weekends to meet work requirements and project deadlines About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit www.spglobal.com/marketintelligence . What’s In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Were more than 35,000 strong worldwide—so were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Flexible DowntimeGenerous time off helps keep you energized for your time on. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIt’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email toEEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)

About the Role: OSTTRA India The Role Operations Analysis Specialist The Team The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures. The Impact Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets. What’s in it for you We are looking for self-driven, client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within Traiana’s suite of products. The Onboarding team assist clients with new client set ups and UAT testing prior to go-live in Production environment. Client Services team is responsible to assist existing clients with daily queries pertaining to Production environment. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Responsibilities: As part of platform / system support, individuals are required to assist on everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc. High level of direct client interaction. Client queries handled via emails and phone hotline. Act as the primary point person for incident management for Traiana-wide incident impacting our globally based clients during EMEA hours. Incident management responsibilities include: o Response to initial incident notification o Providing regular updates to clients per SLA o Primary liaison for aiding our clients through post-incident recovery o Provide Major Incident reporting following any Severity 1 outages per SLA. Participate in internal testing of applications, prior to any change going live in production. Work closely with internal teams for system enhancements. Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA’s. Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution. Respond to client requests by providing detailed analysis and feedback. Process reports (user list / Trade) as requested by clients. Participate in internal / external training needs. Educate clients on upcoming changes. Liaise with participants for rolling out new products Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product. What We’re Looking For: University graduate preferred 4-6 years of experience required Work experience in the financial markets preferably in operations Knowledge of OTC / FX products, the trade clearing process and application support a major plus Prior experience working on Traiana applications is a major plus Strong customer service and problem-solving skills Focused on Operational Control and Data Security Flexible and able to adapt to change Able to work independently with minimal supervision Excellent interpersonal, written and verbal communication skills Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients. The Location: Gurgaon, India About Company Statement: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About OSTTRA Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com. What’s In It For You Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Flexible DowntimeGenerous time off helps keep you energized for your time on. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIt’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email toEEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

Management of Major and Severe impacting incidents primarily involving large scale infrastructure, issues or high risk data / application issues. This includes but is not limited to: Time sensitive communication to the business partners and others when SLA/Customer impact is identified. Running both technical conference bridges and business update calls. Collating technical and business impact. Driving decision making for incident resolution with the goal of minimizing impact to the business. Escalation to Senior IT Management. Providing incident updates to stakeholders. (Service announcements). Capturing incident follow ups and assisting in compiling Post Mortems. Identifying stability trends and escalating them through the Problem Management process. Coordinating decision-making and communication of critical, emergency break fix work by chairing conference calls and publishing formal communication. This includes working with business unit aligned IT teams to coordinate critical business events. (i.e. emergency changes). Work with all IT teams in an effort to improve the overall stability of the production environment Producing metrics for daily, weekly, and monthly circulation with focus on kpi s, trending, and analysis for IT groups and Management. Skills Required: Excellent communication skills (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential. Strong organizational skills and the ability to manage multiple tasks simultaneously. Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution. Client focus and ownership - use of own initiative and a proactive approach to work. 3 + years of work experience in incident/problem Management.

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Broadcom Automic Automation (UC4) Specialist Expertise in designing and adapting complex workflows Skilled in Unix, Java, and Shell scripting Strong background in IT Operations, Change & Release Management, and Incident Management Ability to analyse technical requirements, and manage planning & coordination activities Experience advising IT service owners on workflow automation best practices Personal & Interpersonal Skills: Independent yet collaborative team player Strong communication, coordination, and organizational abilities Analytical mindset with a structured and solution-oriented work style Resilient under pressure and committed to delivering quality results

About this role Team Overview The Global Aladdin Engineering Windows Platform Operations team comprises 20+ professionals across regions, dedicated to supporting a highly available Windows environment hosted on-premises and in the cloud. We are expanding our team in India to deepen our expertise and improve our global follow-the-sun support model. This position focuses on deep technical operations, engineering, and automation across Citrix , Windows , and cloud infrastructure , helping evolve our next-generation platform services. Role Summary L ooking for a Vice President - Infrastructure Technologist to join our India team as an individual contributor with deep technical expertise . This is a hands-on, high-impact engineering role perfect for someone passionate about automation, optimization, and delivering secure, scalable infrastructure in a global enterprise. F ocus on Citrix (including Cloud and NetScaler) , Windows Server automation , Azure/AWS infrastructure , and IaC tooling like Terraform and Azure DevOps. Strong scripting or coding skills are essential, as is the ability to analyze, innovate, and collaborate across teams. Key Responsibilities Engineer and operate Citrix infrastructure, including Citrix Cloud, DaaS, NetScaler, PVS/MCS, and VDI platforms. Support and automate Windows Server infrastructure, primarily Windows Server 2016 and 2019. Drive platform automation using PowerShell, Python, Azure DevOps, and Terraform. Administer hybrid cloud environments (Azure, AWS), including resource provisioning, automation, and cost optimization. Maintain compliance with internal standards, InfoSec policies, and vulnerability remediation SLAs. Participate in incident management, root cause analysis, and implement continuous improvements. Collaborate with global teams on platform modernization and lifecycle management efforts. Troubleshoot complex system issues, including performance tuning, connectivity, and authentication problems. Maintain high availability, support DR testing, and contribute to documentation and runbooks. Required Experience & Skills Expert-level knowledge in Citrix Virtual Apps and Desktops , Citrix Cloud , NetScaler , MCS, and PVS. Minimum 10 years of experience in Windows Server, Citrix, and cloud operations roles. Proficiency in Windows Server administration , including AD, GPO, DNS, DHCP, IIS , DFS . Operational experience with Azure and AWS cloud platforms; certifications preferred. Experience with IaC tools , especially Terraform and Azure DevOps pipelines. Strong scripting skills in PowerShell , Python , or other automation languages. Hands-on knowledge of VMware vSphere , vCenter, ESXi , and storage/networking integrations. Deep familiarity with DR, system recovery, and HA concepts in large-scale environments. Proven ability to operate independently, prioritize tasks, and communicate effectively across functions. Sof t Skills Strong problem-solving and analytical skills . Excellent communication and collaboration abilities across global and cross-functional teams. Strategic mindset with the ability to identify opportunities for improvement and automation. Detail-oriented with a sense of ownership and accountability in all aspects of platform operations. Manager Comments A minimum of 10 + years comparative industry experience Bachelors degree preferably in Computer Science or Information Technology The position will be required to work on shifts. These shifts will also cover the weekends. Workdays could be staggered over the week . Our benefits . Our hybrid work model . About BlackRock . This mission would not be possible without our smartest investment - the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com / company / blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

A Moving Experience. Operational Responsibilities Major incident coordination including out of hours support Facilitating knowledge management for the team ensuring knowledge articles are updated and current. Ensuring that the internal and external customer(s) expectations are always being met by the team. Overseeing problem management activities; identifying and reporting reoccurring incidents and service impacting issues. Operational on-boarding of new processes. Daily ticket(s) and supporting documentation produced by the department is validated and meets expected standards Team Leadership Responsibilities New hire interviewing Mentoring the incident managers on the topics of customer service, problem and change management, and ensuring adherence to processes. Monitor and report on team performance/training. Ensure own and department tasks are delivered on or before deadline Supporting Operations Centre Manager with Shift administration for Pune team Skills and Experience Strong skillset in the production of Policies, Procedures, Reports, Metrics Generation. 7+ years proven experience in a senior/supervisory role with a proven track record in crisis management delivery. ITIL certified and real-world exposure to incident management, problem management, change management, and a strong understanding of SLAs, OLAs and Performance Metrics. Strong crisis management skills - able to lead, direct others and remain calm in stressful situations. Ability to influence and lead technical conversations with various internal support groups Must be able to assimilate information quickly and make informed decisions. Experience and aptitude for managing senior and executive level stakeholders under stressful situations Knowledge and experience in multi-platform technology environments. Excellent leadership skills and the ability to lead others in a virtual crisis team. Excellent organizational skills First class communication skills both verbal and written together with sound presentation Preferably have come from an Operations / Control Centre in a high transaction, high availability, 24x7 mission critical environment Experience and aptitude for mentoring and training other staff members Excellent organizational skills. Able to prioritize tasks in order of importance. Ability to delegate tasks to others and see them through to completion. Able to communicate to all levels including executives Cerence Inc. (Nasdaq: CRNC and www.cerence.com ) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world s leading automakers - from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC - to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 500 million cars on the road today across more than 70 languages. EQUAL OPPORTUNITY EMPLOYER . All prospective and current Employees need to remain vigilant when it comes to executing security policies in the workplace. This includes: - Following workplace security protocols and training programs to familiarize with the ways to maintain a safe workplace. - Following security procedures to report any suspicious activity. - Having respect for corporate security procedures to allow those procedures to be effective. - Adhering to companys compliance and regulations. - Encouraging to follow a zero tolerance for workplace violence. - Basic knowledge of information security and data privacy requirements (e.g., how to protect data & how to be handling this data). - Demonstrative knowledge of information security through internal training programs.

Aster Medcity is looking for Senior Specialist to join our dynamic team and embark on a rewarding career journey. Diagnosing and treating illnesses, medical conditions, and injuries. Ordering, performing, and interpreting diagnostic tests. Collecting, recording, and maintaining patients' information and histories. Prescribing and administering treatments, therapies, medications, vaccinations, and other specialized medical care. Explaining procedures and discussing test results or prescribed treatments with patients and family members. Monitoring patients' conditions and progress. Directing, coordinating, consulting with, and referring patients to nurses, students, assistants, specialists, therapists, and other medical staff. Advising patients, parents, and guardians on diets, activities, hygiene, and disease prevention. Conducting research and remaining up to date on current trends, discoveries, and developments in the field

Job Description: Value Preposition The Principal Advisor Business Resiliency primary responsibility is to develop and implement a robust business continuity program to enhance organizational resilience and recovery capabilities. This includes overseeing business impact assessments, plan development, testing, and maintenance. The role also involves proactive incident management, threat detection, and response to ensure Business Continuity in the face of disruptions. Job Details Position Title : Principal Advisor- Business Resiliency Career Level : P4 Job Category : Assistant Vice President Role Type : Hybrid Job Location : Bangalore About the Team: Reporting to the Enterprise Resiliency office, the Business Continuity team serves both the India center and acts as an integrated extension of the US team. Notably, Crisis Management responsibilities within the Global Resiliency framework are handled. Impact Drive organizational resilience by developing and implementing a comprehensive business continuity program, ensuring robust recovery capabilities and proactive incident management across global operations. Leverage 13+ years of Global Incident Management and Business Continuity expertise to build and maintain resilient operational frameworks, proactively mitigating risks and ensuring seamless Business Continuity for a global organization, including critical India Operations. Key Deliverables (Duties and Responsibilities) Help in developing and executing a strategic vision for the organizations Business Continuity and Incident Management programs. Coordinate with global team of Business Continuity coordinators to achieve program objectives. Coordinate the development, implementation, and maintenance of Business Continuity plans and procedures. Facilitate Business Impact Assessments, notification exercises and develop validation exercises for Business Continuity plans. Manage the Incident Management Lifecycle, Including Detection, Response, Recovery, and Post-Incident Analysis. Help in creating compliance documents for relevant regulations and industry standards. Foster strong relationships with business units and stakeholders. Develop and deliver training programs to enhance Business Continuity awareness. Coordinate the organizations participation in Internal and External Audits. Skills and Qualification (Functional and Technical Skills) Functional Skills: Required to have 13+ years experience in Global Incident Monitoring /Command Center/BCP, preferably in an IT/ITES environment. Extensive experience in Business Continuity and Incident Management with a proven track record of success. Working in US banks would be a distinctive advantage. Strong leadership and strategic thinking abilities. In-depth knowledge of business continuity frameworks and methodologies. Experience in managing Disaster Recovery and Crisis Management. Relevant certifications (e.g. ISO 22301:2019/CBCI/CBCP) is an added advantage. Ability to handle multiple priorities and work to tight deadlines, coupled with a commitment to the highest quality standards and an eye for detail. Excellent communication skills with the ability to interact at all organizational levels. Technical/Business Skills: Good working understanding of Business Continuity management tools like Archer/Fusion. Well versed with Crisis Communication tools like mass notification system. Should have a good knowledge of collecting information through open sources. Excellent report writing skills can come across a s advantage. Knowledge of IT systems and infrastructure. Understanding of regulatory requirements and industry best practice Relationships & Collaboration The role requires working directly with all business units, spanning both local and global operations, to support the program. This engagement will provide exposure to the multi-faceted nature of a BFSI organization. Accessibility Needs We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Job Description for MongoDB Lead Job Title: MongoDB Lead Company: Mydbops About us: As a seasoned industry leader for 8 years in open-source database management, we specialise in providing unparalleled solutions and services for MySQL, MariaDB, MongoDB, PostgreSQL, TiDB, Cassandra, and more. At Mydbops, we are committed to providing exceptional service and building lasting relationships with our customers. Our Customer Account Management team is vital in ensuring client satisfaction and loyalty. Role Overview: We are seeking a skilled MongoDB Lead to manage high-performance MongoDB environments, drive operational excellence, and lead a team of engineers. The role involves proactive monitoring, incident management, and continuous process improvement. Strong leadership and client engagement skills are essential. Roles and Responsibilities Operational Excellence Ensure high availability and optimal performance of client-managed MongoDB clusters through proactive monitoring and timely response to alarms. Drive the team to deliver clean, well-documented resolutions with strong post-incident learning and RCA practices. Utilize and enhance internal tools like alarm templates; actively monitor their effectiveness and take initiative to improve alerting mechanisms regularly. Team Leadership & Culture Lead by example: work and think like a team player, while promoting a culture of shared ownership and accountability. Encourage and mentor team members to think like engineers solving problems with root cause analysis, structured approaches, and long-term solutions. Foster collaboration across shifts and locations to maintain consistency in support delivery and knowledge transfer. Engineering & Process Development Develop and document best practices for day-to-day MongoDB operations including backup, restore, performance optimization, patching, access management, and capacity planning. Continuously improve internal operational processes by introducing automation, repeatable runbooks, and real-time metrics dashboards. Conduct periodic reviews of incident trends, SOP effectiveness, and process bottlenecks to suggest and implement improvements. Client Success & Engagement Act as a primary technical escalation point for critical MongoDB issues and collaborate with stakeholders to ensure timely resolution. Maintain a high standard of client communication and technical reporting, focusing on clarity, transparency, and value delivery. Participate in client reviews and audits, showcasing the operational excellence and proactive initiatives undertaken by the MDS team. What We Offer: Competitive salary and benefits package. Opportunity to work with a dynamic and innovative team. Professional growth and development opportunities. Collaborative and inclusive work environment. Job Details: Work time: General shift Working days: 5 Days Mode of Employment - Work From Home Experience - 4-5 years

End Date Saturday 29 November 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Support the Head of Risk, Compliance and Cyber and the Senior Operational Resilience Manager, act as a source of trusted professional expertise to evaluate, review, investigate and challenge security, resilience and incident management strategies, policies, and processes within the Lloyds Technology Centre (LTC). Job Description Lloyds Technology Centre - Job title: Operations Resilience Posting date: ASAP Country: India City: Hyderabad Platform: GSL Job Family: Security > Resilience, Security & Intelligence Key skills - Security; Operational Resilience; Incident Management; Business Partnering; Written & Verbal Communication skills Work for Lloyds Technology Centre who are part of Lloyds Banking Group, the UKs largest digital bank, where you ll make a genuine difference, be able to develop yourself and be part of a culture where everyones contribution is recognised. Opportunity to be a part of a mission; shaping finance as a force for good - Lloyds Banking Group s mission is to create a sustainable and inclusive future for people and businesses, shaping finance as a force for good. We, at Lloyds Technology Centre, play a key part in delivering this*. We are also guided by our values in shaping the way we work and how we make decisions. This creates an environment where colleagues love to work and can make a positive impact. Range of exclusive benefits and rewards - We value your contributions and will ensure that your total reward experience reflects the expertise you bring and impact you create. We also strive to provide a holistic proposition that meets your wellbeing needs. Our total reward practices help us create an ecosystem where you can thrive, ensuring your essential needs are met so you can focus on your personal growth and future success. Career elevating opportunities - At Lloyds Technology Centre, you will be empowered to take charge of your career journey through personalized career mentorship from experienced mentors, leadership development programs, and stretch assignments. You will be able to access opportunities for continuous learning and exposure to new experiences through job shadowing and cross-functional collaboration on projects. Future skill building opportunities - Being part of Lloyds Banking Group, who are known for their market leading practices in learning and development, Lloyds Technology Centre is committed to help you achieve your personal and professional aspirations. You will have access to role specific learning pathways & training, targeted accelerated development programs and professional certifications & qualifications. Inclusive and diverse workplace - At Lloyds Technology Centre, you will be part of an inclusive workplace where everyone feels valued, respected, and empowered. We embrace and celebrate diversity at every level of our workforce, valuing and respecting you for your unique identity. About this opportunity - What you ll do: Support the Head of Risk, Compliance and Cyber and the Senior Operational Resilience Manager, act as a source of trusted professional expertise to evaluate, review, investigate and challenge security, resilience and incident management strategies, policies, and processes within the Lloyds Technology Centre (LTC). Identify, develop and implement resilience and security plans and processes in accordance with group strategy & policies. Supporting Group Incident Management to ensure any requests can be fulfilled at pace and to a high standard of quality and content. Champion Resilience and Security across LTC, promoting and embedding a positive culture, ensuring colleagues are appropriately trained in the identification and management of potential security threats. Develop the LTC business continuity plan with a particular focus on people and premises. Horizon scanning to impact assess future resilience & security regulatory changes and supporting the business with ongoing compliance Identifies shortcomings, suggests improvements and implements approved revisions to current compliance processes, systems and procedures within LTC. Analyses key themes using data from a wide range of sources and identifies possible impacts on the business. Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks. Engagement and influencing of wider Group stakeholders in Chief Security Office (CSO); Group Chief Operating Office (GCOO); other BRSO Offices across LBG and Chief Information Offices (CIO). What you ll need to be: Strong stakeholder management experience, with excellent written and verbal communication skills A self-starter Confident in operating in an ambiguous and evolving environment, using data to inform decision-making and being prepared to deliver insightful views Able to communicate credibly and clearly, delivering consistent messages to a broad range of audiences. You enjoy translating complex concepts into simple messages A natural collaborator, forming relationships with our key partners, both internally and externally. Proven understanding of Incident Management processes/ policies Practical experience of Operational Resilience, business continuity and Security Experience in Risk Management and utilising MI managing local incidents and co-ordinating remediation activities Overall domain experience of 10-15 Years About working for us: Our new technology centre in Hyderabad will be home to highly skilled technology and data specialists who will be driving our transformation and delivering great outcomes for Lloyds Banking Group s customers. Our office is situated in a sought-after location that features easy transport links and excellent facilities, all aimed at enabling you to achieve a great work-life balance. Working with us means being part of our aspirational and transformative journey of redefining the fintech landscape, while building an organisation that welcomes all. We re committed to providing an exceptional employee experience through our policies, practices and development opportunities to support you in achieving your potential. This is a once in a career opportunity to shape your future and help us make our mark in India. Are you ready to help shape your future, as well as ours? Join us and grow with purpose. *Lloyds Technology Centre does not offer financial services in India.

TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you re working in our four global Home Offices, Distribution Centers or Retail Stores TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family a Fortune 100 company and the world s leading off-price retailer. Job Description: About TJX: At TJX, is a Fortune 100 company that operates off-price retailers of apparel and home fashions. TJX India - Hyderabad is the IT home office in the global technology organization of off-price apparel and home fashion retailer TJX, established to deliver innovative solutions that help transform operations globally. At TJX, we strive to build a workplace where our Associates contributions are welcomed and are embedded in our purpose to provide excellent value to our customers every day. At TJX India, we take a long-term view of your career. We have a high-performance culture that rewards Associates with career growth opportunities, preferred assignments, and upward career advancement. We take well-being very seriously and are committed to offering a great work-life balance for all our Associates. What you will discover: Inclusive culture and career growth opportunities A truly Global IT Organization that collaborates across North America, Europe, Asia and Australia, click here to learn more Challenging, collaborative, and team-based environment What you will do: The Global Supply Chain - Retail Distribution Team is responsible for managing various Warehouse Management solutions within TJX IT. The organization delivers capabilities that enrich the customer experience and provide business value. We seek a motivated, talented JAVA Full Stack Senior Engineer to help architect, develop and support enterprise solutions. You will be working with product teams, architecture and business partners to strategically plan and deliver the product features by connecting the technical and business worlds. You will need to break down complex problems into steps that drive product development while keeping product quality and security as the priority. You will be responsible for most architecture, design and technical decisions within the assigned scope. Skills / Knowledge: Bachelor s Degree or equivalent Engineering skillset 10+ years of strong development experience with medium to large bespoke developed software solutions while working in an Agile (Scrum/Kanban/SAFe) environment Leads discussions on design approaches to solving visible, strategic and complex business problems. Identifies emerging technologies for consideration for new technology direction and implements proof of concepts to prove the new technology. Maintains broad knowledge in the business applications / services that comprise a given technical domain. Provides technical subject matter expertise and insight related to the business applications in each technical domain. Acts in Lead Engineer capacity for medium to large initiatives, prioritizing and assigning tasks, providing guidance and resolving issues. Design, code, test, deploy & support working software / technology component, working collaboratively with architects and other engineers. 7+ years of experience in JAVA Full Stack Development Developing applications using Java 8 and exposure to the latest java framework Proficient with micro-services development using Spring Boot Framework Proven experience working with Java micro-services and mainframe COBOL Copybook messages with IBM MQ, Kafka, Google Topics Experience working SQL and NoSQL databases, Microsoft stack preferred. Proven skills scaling micro-service architecture on-premise and on-cloud. Experience in managing Azure resources, services, and security configurations. Expertise in Identifying bottlenecks and optimize query performance. Manage application access controls and permissions, to ensure compliance with data privacy regulations for key financial applications (e.g., SOX). Document processes, configurations, and troubleshooting steps. Experience in incident management, capacity planning and advanced monitoring Share knowledge with team members and contribute to internal training sessions. Excellent communication and collaboration skills, with the ability to effectively bridge the gap between technical and non-technical audiences. Strong strategic and critical thinking skills Comfortable dealing with ambiguity and adversity Ability to learn and adapt quickly. Key Duties/ Responsibilities: Perform code reviews and ensure the code quality is always maintained as per the standards established. Accountable for solution design, code development, code review, deployment in non-prod and production regions Mentor and coach WPL team and address any outstanding blocker faced by junior developers on the team Develop and maintain CI/CD pipelines using Azure DevOps and ensure code quality & test coverage thresholds are set and maintained for every code check-in Participate in PI planning cadence and maintain a healthy backlog for all engineers in the team Help Product Owner and Scrum Master to create, maintain and track JIRA stories if needed Ensure technical documentations are created and maintained in confluence on timely basis with iterative updates as needed. Implement enterprise standard strategy for application and performance monitoring of the micro-services In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individuals status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: Salarpuria Sattva Knowledge City, Inorbit Road Location: APAC Home Office Hyderabad IN

Reliability Engineer - Release Quality WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we re saying, keep reading! WHY THIS ROLE IS IMPORTANT TO US We are seeking a skilled and motivated Reliability Engineer to join our team. As a member of the Release Quality Team, you will play a crucial role in ensuring the stability of our Analytics product and supporting the infrastructure that hosts our Analytics services. Candidate should have good communication skills, be collaborative and have a hunger to learn. Initially, you will be responsible for providing technical support, troubleshooting issues, and conducting post-mortems. As you grow with us, you will help lead the You build it, you run it philosophy, by developing robust monitoring strategies that will effectively inform developers and service owners of potential issues before they impact users. You will also help establish and promote good standards for developers to adhere to, ensuring our products and services remain reliable and efficient. WHAT YOU WILL BE RESPONSIBLE FOR Monitor and analyze the stability of our product and infrastructure Provide technical support and identify and resolve issues related to the Analytics services Conduct thorough post-mortem analyses to determine the root causes and devise plans to prevent future incidents Collaborate with development teams to establish best practices for stability and reliability Develop and implement stability monitoring capabilities to consistently inform developers and service owners of incidents and anomalies Help advocate for the "You build it, you run it" philosophy by involving developers and application owners early in the service development phases and ensuring they are notified when issues arise Maintain and improve security practices across the infrastructure. WHAT WE VALUE Essential Technical Skills Problem-solving mindset Thorough knowledge of Azure services, including Virtual Machines (VMs), Virtual Networks (VNets), Azure Storage, and Azure Active Directory Proficiency in Terraform for Infrastructure as Code Scripting knowledge ( Powershell / Bash / Python) Familiarity with monitoring and logging tools (DataDog, ElasticSearch, Kibana, Azure Monitor, etc) Basic understanding of Networking Other Technical Skills Experience implementing and managing escalation workflows for incident management tools Proficient monitoring and logging skills (Azure Monitor, Log Analytics, DataDog, ElasticSearch, Kibana) Proficient problem-solving skills and attention to detail Use of AI in a relevant context Knowledge of Cloud security best practices to secure cloud environments The ideal candidate has over 3+ years of experience working in a similar environment BENEFITS A attractive salary, bonus scheme, and pension are essential components of any employment package. At SimCorp, we believe we can offer more. In addition to the traditional benefits, we promote an effective work-life balance, including flexible work hours and a hybrid workplace model. As a large organization, we offer a wide range of career opportunities, with an individualized approach to professional development to support the career path you wish to pursue. NEXT STEPS Please send us your application in English via our career site as soon as possible, we process incoming applications continually . Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. For any questions you are welcome to contact Shweta Goyal , Talent Acquisition Partner. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. WHO WE ARE? For over 50 years, we have worked closely with investment and asset managers to become the world s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche B rse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. #Li-Hybrid

Your opportunity At New Relic, we provide businesses with a state-of-the-art observability platform, leveraging advanced technologies to deliver real-time insights into the performance of software applications and infrastructure. We enable organizations to monitor, analyze, and optimize their systems to achieve enhanced reliability, performance, and user experience. New Relic is a leader in the industry and has been on the forefront of developing cutting edge AI/ML solutions to revolutionise observability. What youll do Drive the design, development, and enhancement of core features and functionalities of our AI platform with micro-services architecture and deliver scalable, secure and reliable solutions Be proactive in identifying and addressing performance bottlenecks, applying optimizations, and maintaining the stability and availability of our platform Build thoughtful, high-quality code that is easy to read and maintain Collaborate with your team, external contributors, and others to help solve problems. Write and share proposals to improve team processes and approaches. This role requires Bachelor s degree in Computer Science discipline or related field 3+ years of experience as a Software Engineer working with Python, developing production grade applications Demonstrated experience in designing, developing, and maintaining large-scale cloud platforms with a strong understanding of scalable distributed systems and microservices architecture Proficiency in back-end frameworks such as Flask/FastAPI; Pydantic for robust models; asyncio, aiohttp libraries for asynchronous request handling; Decorators for abstraction; Pytest for testing Competency in using Python threading and multiprocessing modules for parallel task execution. Knowledge of Coroutines. Understand the GIL and its implications on concurrency Experience in building secure infrastructure having simulated race condition attacks, injection attacks; leading teams through real incident management situations with strong debugging skills Demonstrated experience in working with both Relational and NoSQL DBs; message queueing systems (SQS/Kafka/RabbitMQ) Up to date with cloud technologies - AWS/Azure/GCP, Serverless, Docker, Kubernetes, CI/CD pipelines among others Bonus points if you have Masters in Computer Science discipline Exposure to Machine Learning and GenAI technologies Experience with Authentication/Authorization services etc. Communication protocol - gRPC GraphQL API working knowledge Please note that visa sponsorship is not available for this position. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com . We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance . Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https: / / newrelic.com / termsandconditions / applicant-privacy-policy

Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barrons has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. Position Overview: Seeking a Security Analyst to join our Security Operations Center (SOC), focusing on incident response and threat detection. This role involves working with enterprise SIEM platforms, EDR solutions, and incident management tools to protect IBKRs global trading infrastructure. Key Responsibilities: Triage and investigate security alerts using SIEM/EDR tools Execute incident response playbooks Perform malware analysis and IOC identification Create incident tickets and maintain documentation Conduct initial forensic data collection Support security event correlation and analysis Monitor suspicious endpoint activities Participate in 24x7 incident response coverage Required Technical Skills: Experience with SIEM (Splunk/QRadar) EDR platforms (CrowdStrike/Carbon Black) Incident ticketing systems (ServiceNow/JIRA) Windows/Linux log analysis Network traffic analysis Malware detection tools IOC collection and analysis Basic forensic tools Required Experience: 2-3 years SOC/IR experience L1/L2 alert analysis background Experience with incident playbooks Exposure to MITRE ATT&CK framework Understanding of kill chain methodology Basic threat intelligence usage Technical Environment: SIEM platforms EDR solutions TIP platforms Forensic tools Network monitoring tools Vulnerability scanners Incident management systems Work Requirements: Rotating shifts (24x7 SOC) Incident response handling Alert triage and escalation Documentation and reporting Team collaboration Growth Path: Advanced IR certification support Threat hunting training Digital forensics exposure Technical skill development Senior analyst progression Company Benefits & Perks: Competitive salary package. Performance-based annual bonus ( cash and stocks ). Hybrid working model ( 3 days office/week ). Group Medical & Life Insurance. Modern offices with free amenities & fully stocked cafeterias. Monthly food card & company-paid snacks. Hardship/shift allowance with company-provided pickup & drop facility* Attractive employee referral bonus. Frequent company-sponsored team-building events and outings. * Depending upon the shifts. ** The benefits package is subject to change at the managements discretion.

Job title: Senior DevOps Engineer As a Senior DevOps Software Engineer in Black Duck, you will be part of our DevOps strategy and practices. You will work closely with engineering, product, and operations teams to optimize our development pipeline, implement automation, and ensure high availability and scalability of our systems. This role is key in creating robust, secure, and automated cloud infrastructure that supports the company s rapid growth and evolving product needs. Work Location: Bangalore - Hybrid mode (Near Dairy Circle) Required Key Qualifications: Bachelors or Masters degree in Computer Science, Engineering, or a related field. A minimum of 2-4 years of experience in DevOps Engineering. Cloud Platforms : In-depth knowledge of cloud platforms including GCP (Preferred) , AWS, and Azure focused on optimizing cost, security, and performance. Infrastructure as Code (IaC) : Deep experience with IaC tools such as Terraform (Preferred), CloudFormation , with the ability to manage complex infrastructure setups. CI/CD & GitOps : Proficient in designing CI/CD pipeline tools such as Jenkins, ArgoCD, Harness.io, GitLab CI, GitHub Actions and GitOps workflows for automated deployments. Scripting & Automation : Strong scripting skills in languages such as Bash, Python, Go, with experience in automating system tasks and processes. Containers & Orchestration : Experience with containerization technologies like Docker and Kubernetes (K8s), including Helm and other K8s management tools. Monitoring & Logging : Hands-on experience with monitoring, logging, and observability solutions (e.g., New Relic, Datadog, Prometheus, Grafana, ELK ). Communication Skills : Strong written and verbal communication skills with the ability to articulate complex technical concepts to both technical and non-technical stakeholders. Key Responsibilities Infrastructure Automation : Design, implement, and maintain infrastructure as code (IaC) using tools like Terraform, CloudFormation, to automate provisioning, scaling, and management of cloud environments. CI/CD Pipeline Management : Design, Develop and optimization of CI/CD pipelines using tools like Jenkins, GitLab CI, ArgoCD, or Harness.io to ensure efficient, reliable, and scalable software delivery. Monitoring & Observability : Implement and manage monitoring, alerting, and observability solutions using tools like Prometheus, Grafana, ELK Stack, Datadog, and New Relic, ensuring high system uptime and performance. Orchestration: Manage and maintain containerized environments using Docker and Kubernetes (K8s), leveraging Helm and other Kubernetes management tools for deployment and orchestration. Incident Management : Lead the troubleshooting and resolution of system failures or outages, ensuring timely communication and root cause analysis to prevent recurrence. What we offer Competitive salary and benefits package. Flexible working hours and hybrid work culture. Opportunity to work with cutting-edge technologies in a collaborative and supportive environment. Continuous learning and career development opportunities. A diverse, inclusive, and dynamic team that values work-life balance.

About the Role: Total 4+ Years Of Relevant Exp As a Specialist in our IT support team, you will enhance our technology operations by providing more sophisticated support to internal users. Your contributions will be fundamental in ensuring seamless interactions between users and their IT tools, directly impacting productivity and user satisfaction. Roles and Responsibilities: Monitor, react to and investigate incidents raised by business partners or as a result of system generated alerts Use incident management process to create, track and document all communications regarding incident investigation, status and resolution Monitor and analyze application performance logs as wells as infrastructure related metrics/data Contribute to or establish continual process improvement based on observed platform performance and issues data, analysis of system logs and historical monitoring metrics Consult with systems support and operational intelligence teams to establish system performance and alerting tolerance thresholds to ensure maximum system availability Work with senior management and support team members as required to resolve issues, engage development teams when appropriate and collaborate with operation teams Collaborate with business development teams and professional services to resolve authentication and authorization workflow issues related to federated implementations Consult and align to workflows related to support processes including troubleshooting methodology Participate in development team managed Knowledge Transfer (KT) to gain knowledge of new products and emerging technologies related to authentication and authorization services Use defect management system to request expert analysis or to report bugs that require development intervention to resolve Other Duties: Provide training as requested on new support processes and technologies Align to local/regional workdays and business hours Education: Bachelor Degree in Computer Sciences or related technical discipline or equivalent combination of work experience and education Experience: Mid-seniority experience supporting web applications and systems Experience supporting Java based applications Experience using ITIL certified software to document and track issues Experience with Application Performance Monitoring (APM) tools and DB monitoring such as DynaTrace, AppDynamics, Datadog, AWS CloudWatch. MS AppInsight Experience with Kubernetes for cloud-based applications at a mid-senior level is an advantage. Other Desirable Knowledge, Skills, Abilities or Certifications: Excellent written and spoken English communication skills. Strong customer service orientation and interpersonal skills. Proven ability to understand logical sequences, perform root cause analysis, identify problems, and escalate issues. Capable of working independently. Must be able to document and illustrate cause and effect as part of problem-solving. Certifications in AWS, Azure, and ITIL are desirable. Proficient in writing queries to retrieve data for analysis. Experience with technologies such as Linux, Apache, JBOSS, J2EE, JavaScript, ELK, and MSSQL. Knowledge of REST API web services. Familiarity with Linux, Apache, JBOSS, J2EE, Bash/Perl scripting, and ELK for log analysis. Development-Operations (DevOps) knowledge supporting web-based applications is advantageous. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Job Summary Reporting to the Global Head of ITSM, the IT Process Excellence Specialist will play a crucial role in the development, optimization, and management of various IT processes within our organization. This role involves revising and improving processes, such as Joiner Mover Leaver (JML), Incident Management, Escalation Procedures, and Request Design in ServiceNow. The IT Process Owner will also be responsible for training the technical teams and ensuring compliance with established processes. Key Responsibilities Responsible for analyzing existing IT processes, including JML, Incident Management, Escalation, and Request Design, to identify areas for improvement. Collaborate with cross-functional teams to revise and optimize processes to enhance efficiency, effectiveness, and user satisfaction. Develop and maintain process documentation, including workflows, procedures, and guidelines. Review and enhance the JML process to ensure smooth onboarding, transfers, and offboarding of employees. Implement best practices for user provisioning, access control, and data security. Monitor and track JML requests to ensure compliance with company policies. Evaluate and refine the incident management process to minimize service disruptions. Create and maintain comprehensive documentation for all IT processes, workflows, and standard operating procedures (SOPs). Collaborate with relevant stakeholders to ensure that processes are well-defined and follow industry best practices. Work closely with technical teams to design and implement IT service requests in ServiceNow. Continuously improve and customize ServiceNow workflows to align with evolving business requirements. Provide training and guidance to technical teams and end-users on the newly optimized processes and procedures. Foster a culture of continuous improvement by organizing workshops and knowledge-sharing sessions. Establish key performance indicators (KPIs) to measure the effectiveness of IT processes. Regularly monitor and report on process performance, identifying areas for further improvement. Ensure that IT processes are compliant with relevant regulatory requirements and security standards. Implement necessary controls and safeguards to protect sensitive data and maintain data integrity. Qualifications & Experience Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). ITIL4 Foundation is as must. Advanced ITIL4 Certification is a plus Proven experience in IT process management and improvement. Strong knowledge of ITIL (Information Technology Infrastructure Library) Strong experience with ServiceNow Experience with AI and GenAI Experience with process automation and workflow automation tools. Project management experience. Knowledge of compliance and security standards (e.g., ISO 27001, GDPR). Excellent analytical and problem-solving skills Strong communication and interpersonal skills Attention to detail and a commitment to process excellence .

Job Title: Senior Engineer - L1 IT Help Desk Location: Noida Shift: Rotational Experience required: 2- 4 years only Key Responsibilities: ITIL process knowledge Laptop/Desktop Troubleshooting Office 365 Management knowledge User Mailbox, Shared Mailbox knowledge Mail flow rule knowledge Different O365 License knowledge Active directory, DNS, DHCP knowledge Incident Management process knowledge Ticket handling process, how to create, and update, Worklog. Qualifications: Candidates who have academic qualifications as BCA, B Sc., MCA. Preference for ITIL certification About Compunnel: https://www.compunnel.com/ Compunnel, a business tenure of 30 years, A Great Place to Work-Certified Incorporation, with a distinction of 7-time Inc. 5000 honouree, SIA reported as one of the Largest Staffing Firms in the US and Microsoft Gold Certified has marked 200 Million in revenue with a wide network of 2500 Consultants, 500 employees with 10 offices in North America, 5 offices and the delivery centres across India. Compunnel is identified with 300+ placements in a month with Fortune 500 and Inc. 1000 companies to the math of 2000+ active clients, serving with 100s of regular and emerging skills in IT, Engineering, Professional, and healthcare. We are self-reliant with our competitive products in the talent landscape like Staff Line Pro, Staff-line ATS, iEndourseU, Jobhuk, NurseDeck, and Will-hire, and have taken over and incorporated many staffing firms. We also have a specialized team of support functions, Legal, Onboarding, and Immigration . If you think, you are the right fit for this role, please share your updated CV with Komal.sharma@compunnel.com Regards,

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Primary Responsibility is to support all WIFI severity incidents globally being the SME point of contact. Have detailed working knowledge of WIFI infrastructure Juniper/MIST would be preferred. Possess expertise in managing Wi-Fi infrastructure. Expertise in handling wireless network troubleshooting to deliver desired performance or break-fix. Working with other IT teams including Incident Management during crisis and represent Connectivity. Working as part of a global team of Network Support Specialist. Work within global diverse team of engineers and vendors to provide support on a follow the Sun basis. Drive down infrastructure service outages and repeat failures. Ensure global standards are set and adhered to. Work with WIFI engineering team and Vendor to continuously improve the service. Be willing to provide on-call support on a rotational basis which is financially rewarded. Requirements To be successful in this role you should meet the following requirements: Strong technical skills for handling Wi-Fi Technology Juniper/MIST preferred but not essential. Good understanding of Data Networks Topologies and protocols. Strong drive to improve the services we provide to our business. Need to be a good team player and able to collaborate at all levels. Understanding of Working to ITIL/Agile Standards/Framework. Willingness and ability to learn new telecoms technologies and supporting tools. Strong communication skills and be able to communicate at all levels within the business

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As an Event and Studio Production Lead within our Employee Platform Team, part of our Enterprise Technology Division, you will manage outsourced technical staff, supervise studio production webcasts and recordings, and direct event transmission control teams. Your responsibilities will also include organizing complex, senior-level town halls and meetings, both internally and externally. Based in Mumbai, you will report directly to the Global Head of Event Production in New York, offering a unique opportunity to enhance and develop your skills in a global setting. Job responsibilities Assist the Communication teams with editorial and creative decisions and execution capabilities. Manage a book of meetings as the primary lead, in addition to managing a team of producers and technical operators. Partner with Workplace Services peers and operations management to ensure staff and equipment are scheduled and are appropriate for each specific live event scenario. Attend and lead client meetings alongside conference center staff to ensure GMS products and services are represented accurately and are appropriate for client event requests. Validate new GMS a/v operations equipment, and ensure technicians meet the standards for event operations skill sets Manage and schedule appropriate pre-event testing and validation processes, and to ensure they are followed by all team members. Provide adequate levels of event technical redundancy. Provide flawless showing calling abilities in studio and event spaces, and be able to advise other event producers on best practices around event execution. Provide real-time communication to management around RAG status on all aspects of the live events. Ensure the Incident Management processes are followed by all members of the team Required qualifications, capabilities, and skills 5+ years of experience Multimedia or similar role in broadcast TV operations and live event technologies Experience in live production as a show caller director/ producer Strong technical/ engineering background with event broadcast technologies Large enterprise level experience with Multimedia operations support, and the ability to interact with C level and senior management in planning and executing live events and broadcasts Deep knowledge of all a/v and broadcast products, and best practices around live execution Enterprise Streaming applications, ZOOM, Kaltura Exceptional customer service skills with the ability to understand client objectives and translate into Multimedia technology requirements. Extensive experience in live events and studio production as a senior technology leader ad show caller Ability to work under pressure with calm demeanor to ensure large meetings events run smoothly. Strong technical background required in order to execute immediate response resolution path, should technical issues occur. Preferred qualifications, capabilities, and skills Experience in corporate industry

Job Title: Business Head COCO Rides Location: Pune Reports To: Chief Business Officer Experience Required: 11 to 25 years in operations, mobility, or fleet-driven businesses Salary : Upto 70 LPA (Fixed) + Incentives About the Role: We are seeking a dynamic and strategic Business Head to lead our COCO Rides division. This role demands strong leadership, deep understanding of mobility and fleet operations, customer-first thinking, and the ability to scale a service-based business in a competitive market. Key Responsibilities: Strategic Leadership Define the vision, strategy, and roadmap for COCO Rides. Drive business expansion across cities, optimizing ROI and asset utilization. Monitor market trends, customer insights, and competitive landscape to steer business decisions. P&L Ownership Own full P&L for the COCO Rides business. Set financial targets, control operating costs, and ensure sustainable unit economics. Manage pricing, margin strategies, and revenue growth levers. Operations Management Lead end-to-end fleet operations Set SLAs for uptime, reliability, and ride quality. Implement systems to reduce TAT, improve asset utilization, and maximize fleet health. Team & Leadership Build and mentor a high-performing cross-functional team across operations, city management, customer service, and analytics. Set clear KPIs and performance standards. Customer Experience & Safety Ensure consistent, high-quality customer experiences. Drive safety initiatives, compliance with local transport regulations, and incident management protocols. Tech & Process Integration Collaborate with product & tech teams to implement tools for fleet tracking, driver scoring, and demand forecasting. Embrace automation and data analytics for smart decision-making. Marketing Collaborate with central marketing team to organize BTL events for driving registrations Forge partnerships with corporates to onboard them/their employees as key customers Qualifications: MBA or equivalent degree from a reputed institution. 1218 years of experience, preferably in urban mobility, logistics, or fleet-heavy services. Proven track record of scaling operational businesses with P&L accountability. Strong analytical, leadership, and execution skills. Comfortable working in fast-paced, dynamic environments. Preferred Attributes: Experience in shared mobility space Passion for building tech-enabled services Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -

Job Overview As part of our Booking Holdings India team, you will have the opportunity to be a part of the worlds leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com. We believe that the passion and talent of our people is our strength it is what drives us towards outstanding performance. We offer a dynamic, motivating and sophisticated work environment. We are eager to provide everyone the opportunity to learn, and develop skills in a truly world leading security practice. Our culture is open, innovative and performance orientated. As we are looking to build our IT Support team to drive our strategy, you will be a part of a new and exciting transformation, giving you a unique opportunity to excel and make your impact on the organization. We are looking for a quality focused IT Support Technician who wishes to immerse themselves into the fast-moving dynamics of a successful and rapidly growing company. You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help empower and grow your colleagues to maximize the talent and potential in the whole team. What youll be doing: Provide technical support to employees of Booking Holdings brands face to face and remote through phone, chat and email. Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user. Carry out local onsite maintenance tasks Liaise with local stakeholders upon needs to guarantee the regular running of business operations Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution. Display knowledge of our internal organization by finding the right person that can assist in solving the issue. Balance and prioritize multiple tasks from different sizes and business importance. Document and contribute to the knowledge base. Prepare computer hardware Provide administrative maintenance on user accounts Engage in interaction to resolve issues together with the team. Contribute to Booking Holdings growth through interviewing, on-boarding, or other recruitment efforts if requested. Hybrid work per policy What youll bring: Primary skills 1 to 3 years of experience including providing first line IT technical support. Bachelors degree or Diploma in a relevant field Advanced troubleshooting experience both on site and remote. Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications. Experience with Laptop hardware troubleshooting in an enterprise environment: both Mac and Windows. Experience with ABM, Jamf, Autopilot, Intune suite for product registration and imaging. Experience with any ticketing system, preferably ServiceNow Experience in L1 support of standalone and network printers. Experience in Google Suite in an enterprise environment: Gmail, Calendar, Drive, Settings, Google Groups Experience in Okta identity, MFA, SSO Understanding of and experience with TCP-IP, LAN, WAN, Internet explorer and/or Chrome browser. Experience in Zoom admin Knowledge of ITSM: Incident management, request management Excellent interpersonal, communication, articulation skills Acceptable English language skills in English (written and verbal). Team player and ability to work independently with limited supervision. Highly disciplined and motivated: a self-starter who is able to both work independently and as a member of the team Motivated and happy to work in a fast paced environment Able to navigate ambiguities and drive for process improvement Constantly demonstrates ownership and proactiveness in seeking to improve and optimize in anything related to their and their teams work. Business Awareness and ability to prioritize decisions in favor of the business. Ability to work in shifts as we scale up to support global employees. Additional preferred CompTia A+ certification ITIL 4.0 Foundation certification Knowledge of Microsoft Office suite Understanding of and experience with Active Directory and Windows Server usage, AD Domains, DNS service, DHCP service. Experience with mobile devices: phones and tablets.

The Service Desk Supervisor oversees daily IT operations, manages a team of IT professionals, and ensures the delivery of high-quality technical support and services. This role requires strong leadership, technical expertise, and effective communication skills to drive team performance and align IT services with organizational objectives. Experience: 3+ years in IT roles, with at least 1 years in a leadership or supervisory position. Key Attributes: Strong organizational skills and attention to detail. Ability to work under pressure and manage multiple priorities. Adaptability to evolving technologies and environments. Ready to work in Rotational shifts. If Interested then share your resume to somiya.j@finalsearch.io along with the below details. Total Exp: Rel Exp: Current CTC: Exp CTC: Notice period: Current Company: