16325 Incident Management Jobs - Page 42

Job Description Must have hands-on: Technology: Mainframe (Cobol, JCL, IMS DB, VSAM) Mainframe Technical Enhancement experience, Knowledge/Experience about Mainframe Modernization activities, BAU Operations like incident management, Troubleshooting skills) / Production support experience Familiar in ITIL framework (Incident, problem, change management) Database skills: IMS DB Preferable: Knowledge in TELON, CA7 scheduling, IzWS, Connect Direct, TGS Work Bench, AMI DevX, AMI Ops, Mainframe Development/Enhancement skills/Modernization exposure Total Experience Expected: 06-08 yearsQualifications BE, B-Tech, MCA

Job Description Position: Service Desk Engineer-Service Support Total Experience Expected: 1-2 years Shifr: able to support 24/7 Night Shift Location: Noida (Work From Office) Role Requirement Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers, assisting users with hardware, application, and software problems via phone, self-service, email, and chat. within the time specified by the agreed service levels. Mandatory Skills : Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications, etc. Excellent c...

Be an integral part of an agile team thats constantly pushing the envelope to enhance, build, and deliver top-notch technology products. As a Senior Lead Software Engineer at JPMorgan Chase within the Commercial & Investment Banking - Payments Technology, you play a crucial role in an agile team dedicated to enhancing, building, and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. This hands-on technical leadership position emphasizes engineering excellence, automation, and innovation. You will lead a global team of engineers, working closely with development, infrastructure, and business partners to deliver resilient, observable, and high-perf...

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the worlds largest and most influential companies. As a Lead Infrastructure Engineer at JPMorganChase within the Infrastructure Platforms team, you ll put your experience to work across the board, leading an incredibly talented team in areas like change management, incident management, and problem management. You ll be responsible for management communication and client relationship management. You ll use your critical thinking skills to establish the team s functional goals and set priorities and objectives ...

Position: Service Desk Engineer-Service Support Total Experience Expected: 1-2 years Shifr: able to support 24/7 Night Shift Location: Noida (Work From Office) Role Requirement Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers, assisting users with hardware, application, and software problems via phone, self-service, email, and chat. within the time specified by the agreed service levels. Mandatory Skills : Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications, etc. Excellent communication ski...

We are seeking a highly skilled ServiceNow Developer with deep expertise in ITOM & ITSM to drive modernization efforts on the ServiceNow platform. This role is integral to designing, implementing, and optimizing advanced ServiceNow solutions that enhance IT operations, automate workflows, and improve service reliability. As a key member of the Cloud Information Services (CIS) team, you will work closely with architects, developers, and administrators to design and deploy scalable solutions while ensuring best practices in ServiceNow ITOM, ITSM, and other ServiceNow product areas. The ideal candidate is a strategic thinker with extensive hands-on experience in ServiceNow ITOM modules such as ...

Provide expert support and guidance to clients in the maintenance, configuration and optimization of SAP HCM/Payroll modules Troubleshoot and resolve complex issues related to HCM/Payroll processes, ensuring minimal disruption to client operations Supporting HR incidents, service requests or change requests for our existing customers, as well as involvement in specific projects. Collaborate closely with clients to understand their business needs. Assisting in pre-sales activities by contributing to proposals, presentations and client discussions. Mentor and guide junior consultants, fostering their professional growth and development within the team.

Responsibilities Handle incoming calls, tickets, and chat messages from users. Ensure user queries or issues are captured, validated, and triaged for further processing. Provide support with technical queries via phone/remote. Identify, investigate, and diagnose issues. Follow the Incident Lifecycle as defined by our processes. Create and maintain KB articles for issues. Timely ticket logging, prioritizing, escalation to resolver groups, progress updates till resolution. Resolution of tickets within provided and agreed SLA. Escalate the incident to the next line of support based on agreed process. Flexible 24/7 support and rotational shifts. Adherence to Service Desk policies and procedures....

Service Desk Voice based technical support experience in a global environment Basic technical knowledge of Desktop/Laptop and Mac Basic Knowledge on Citrix, AD, Group Policy, VM, DNS, DHCP, SCCM, WDS, Bitlocker. Knowledge of Exchange/ O365, Lync troubleshooting, Internet and Networking, Abilities to perform software installations and troubleshooting. Able to work under pressure to resolve issues affecting production services coordinating multiple teams. Excellent analytical, problem-solving and multi-tasking skills. Technical knowledge of different client operating systems. Should have worked on any ticketing tool and should be able to work within SLA's Good verbal and written communication ...

Role and Accountabilities:This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM and ITOM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization.Candidates will be experienced in leading ServiceNow engagements end to end, In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties: •Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives. •Work closely with a team of architects, SMEs, process consultants ...

Internship to support Cyber Defence Operations in daily BAU activity.

Technical Proficiency: Strong experience in IT Infra engineering tools and frameworks. Problem-Solving: Ability to analyze issues, identify root causes, and develop effective solutions. Communication: Excellent verbal and written communication skills to collaborate effectively and explain technical concepts. Collaboration: Ability to work as part of a team and contribute to a positive team environment. Adaptability: Willingness to learn new technologies and adapt to changing project requirements. Attention to Detail: Ensuring code quality, accuracy, and adherence to standards.

Role Description The role holder will be responsible for providing overall L3 Dynatrace administration support for the team. Qualification & Experience B. Tech / BE 10 + years of relevant experience Delivery of quality, cost-effective infrastructure services in a complex & high availability environment Proven ability to plan and execute workload in a pressurized & dynamic environment. ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines. Skills Required Technical skills Strong Knowledge in Dynatrace tool administration concepts. Experience on APM related areas on Java, .NET and PHP Ability to direct and guide team to resolve crisis situatio...

Description: Essential Skills/Basic Qualifications:Experience of working on Operational Change activity with good understanding of Barclays Change frameworks. Relationship building, stakeholder management and great communication skills. Through Agility in approach and thinking, demonstrate ability to challenge and offer alternative creative solutions to progress at speed and with quality. Ability to make evaluative judgements based on analysis to resolve problems by identifying and selecting solutions through the application of acquired technical experience. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (...

Description: Key skills are:- Experience with implementation of ServiceNow modules HR 2 roles; CSM - 1, ITOM - 2 and CMDB - 2 projects. Experience with more than 1 model is a bonus. **Generic JD applied** Strong experience working on ServiceNow implementations Relevant experience in experience in configuring and optimizing ITOM Discovery Service Mapping Strong understanding of out of the box ServiceNow ITOM features Experience with the ServiceNow Service Mapping solution, cloud-based service mapping solutions Demonstrable experience in Discovery Tool Configuration, Pattern development, CI Relationship mapping Understanding of Integrations with ITSM Processes Very good verbal and written Engl...

Description: Primary Skills - Incident Management Secondary Skills - ITIL Process About The Role : - Profile Summary:esponsible to restore normal service operation as quickly as possible through Incident Management process. Responsible to drive the Major incidents and high impacting incidents until resolution Ensure that the incidents are resolved within the agreed SLA timelines. Accountable to send timely notifications update to respective stakeholder and user until the Major/Critical Incident restored Provide proper inputs to the other ITIL Process teams on service improvements Supporting and nurturing process improvements and knowledge base improvements Efficient in preparing the daily re...

Description: Primary Skills - Monitoring Support with Operating systems Strong Unix administration knowledge, Linux, Clear understanding of Windows servers and Networking concepts, MIM Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :B Level :To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) :No Remote work possibility :No Global Role Family :To be defined Local Role Name :To be defined Local Skills :operating system;UNIX Languages Required::ENGLISH Role Rarity :To Be Defined

Description: Primary Skills - Monitoring Support with Strong Unix/Linux administration knowledge, MIM Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :B Level :To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) :No Remote work possibility :No Global Role Family :To be defined Local Role Name :To be defined Local Skills :operating system;UNIX Languages Required::ENGLISH Role Rarity :To Be Defined

Care Management GE Centricity Perinatal CC1/CC2 Certification mandatory with Clinical background preferred. GE Centricity Perinatal DRM (report writing) certification/training. Wellsky CarePort Admin and Report Module certification/training. Symplr Midas 1 yr. minimum experience with monthly/quarterly/yearly updates and patch installs/upgrades. Experience with support and configuration in any of these applications such as Cardiovascular, Pulmonary and other specialty registries; GE Centricity Perinatal, Wellsky CarePort, Symplr Midas, Milliman Care Guidelines, Metriq Cancer Registry, V5 Trauma Registries, Neodata, OBIX , Intellispace, Interqual, and Optum Care Coordination (OCCP ). OCCP 2 yr...

Description: Should have a good understanding and experience in managing change management processes as per ITIL standards. Should have knowledge and experience using SNOW and Jira tool. Should be able to review and validate the completeness and correctness of the changes created in the queue for approval. Work with stakeholders within the team and extended team who have raised the change or need to participate in the Change. Plan for Pre and Post Change tasks Plan for the team's availability for Pre and Post Change tasks Plan for change meetings as needed. Daily/Weekly/Monthly Change status report including failed change report. Work as part of the current change management team to drive an...

Description: Senior ServiceNow Developer with the following skillset/experience:oCustomer Service (we have 3 CSM instances) oHRSD oUIBuilder This is becoming increasingly more important! oPortal Development Angular/HTML/CSS oStrong JavaScript skills oIntegration skills; integrating SNOW with other apps REST, SOAP or other methods oServiceNow API experience including REST, SOAP and MID server APIs oAutomation configuring automated processes such as workflows (including Flow Designer), business rules and scheduled jobs oPerformance Analytics Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade :C Level :To Be Defined Named Job Posting? (if Yes - needs to b...

In order to meet this upcoming demand, Platform Operations need to be ready for telemetry solution support and migration plan to be align with wider CTO solution. Support various CTO initiatives for evaluating and performing POCs (proof of concepts) for testing new Network related tools and technologies. Technical SME Network Monitoring expert, experience in building architecture of Telemetry and Open Telemetry Monitoring system, analyze top vendors capabilities and strength, network monitoring platform.

Role:Software Asset Management (SAM) Specialist JD :Must Skills :expert in software license compliance, procurement processes, and managing software lifecycle activities. Minimum of 8 10 years of experience in Software Asset Management . In depth knowledge of software licensing models, procurement processes, and SAM tools (e.g., ServiceNow). Experience in managing audits and dealing with software vendors and licensing agreements. Strong analytical and problem solving skills, with attention to detail. Excellent communication and interpersonal skills for cross functional collaboration. Familiarity with software asset management processes, best practices, and tools. Proficiency in Microsoft Exc...

Level 2 To be managed by TechM 1. Provide second level support to end users and level 1 support team for ECTO and SFTT Solution. 2. Collaborate with level 1 team is resolving support tickets, emails, and phone calls in a timely and professional manner. 3. Perform configuration that are result of Incidents, Change Request, RITM and SCTasks. 4. Troubleshoot and resolve user issues related to time off requests, time tracking, and other functionalities within the applications. 5. Collaborate with level 1 technical support team to escalate and resolve complex customer issues. 6. Conduct remote troubleshooting sessions with end users to diagnose and resolve technical problems. 7. Document and trac...

Description: MS - Transition Mumbai/Bangalore Lead and manage the transition of Zscaler security solutions, including planning, executing, and overseeing migrations from legacy systems or other security platforms. Develop detailed transition plans, including timelines, resource allocation, and risk management strategies. Coordinate with internal teams, stakeholders, and Zscaler support to ensure alignment on transition goals and deliverables. Configure Zscaler solutions according to best practices and organizational requirements, including ZIA and ZPA. Implement and manage security policies, access controls, and traffic routing within the Zscaler platform. Ensure integration of Zscaler solut...