16325 Incident Management Jobs - Page 43

Join us as a Network Infrastructure Engineer Youll collaborate in building the best possible enterprise network solutions and engineer infrastructure technology to comply with security, resilience, sustainability, and operational requirements with observability and guardrails built in Using automation, youll provide testing and a route to live for the product, identifying ways to use new and existing technology tools to enhance performance and remove inefficiencies This is a chance to work with colleagues across the bank to share engineering best practices, allowing you to provide thought leadership while developing solutions What you'll do As a Network Infrastructure Engineer, youll contrib...

Description: About The Role : (Should be 3 - 10 points only) The role of the Major Incident Consultant is to undertake management of Major Incidents, ensuring that they are managed and communicated within the scope of Service Level Agreement, securing that all engaged parties perform up to high standards and follow agrees process. The role ensures that the output from Major Incident Management process is of high quality and provides management with the right level of business intelligence. The primary goal of Major Incident Consultant is, as a matter of urgency, to minimize or remove the adverse impact of Incidents on the business that is caused by errors within the IT Infrastructure, proces...

service now developer 5yrs+ budget:28LPA to 30LPA 5 yrs service developer- exp into service portal-, css certification- optional, intergration and modules can be anything- strong on service portal and integration location:Bangalore / hyderabad / pune / Mumbai / Delhi NCR kochi

Description: ServiceNow Business Analyst Capgemini is seeking an experienced Business Analyst with a proven track-record of designing and deploying best practice process solutions as part of a ServiceNow deployment. The ideal candidate will work alongside the Platform Architect and Developer to understand the critical business and operational objectives of our customers, and lead workshops to discover, engineer, and deploy ITIL and Service Management based best practices that ultimately lead to a seamless implementation of the ServiceNow platform. Key Qualifications:Prepare and lead process and platform requirement workshops with customer sponsors and key stakeholders to provide guidance on ...

Description: 9-12 years of SAP experience in implementation / support / rollout projects. Deep understanding of system landscape SAP Architecture Good understanding of project implementation methodologies ITIL processes. Performs advanced administration tasks as well as work in conjunction with other technical teams to ensure efficient service delivery. Build and maintain documentation and standards. Responsible for delivering high quality services to the clients by resolving issues ensuring that the issues are resolved within client SLA agreements - General SAP Administration, Activity Planning, System Maintenance, Incident Management and resolution. Security and Compliance Management such ...

Description Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills ServiceNow;ITAM Languages RequiredENGLISH Role Rarity To Be Defined

Description Mumbai/Bangalore Generic JD What will SREs do? Provide hands-on SRE with 24x7 SRE support, including incident management, problem management, root cause analysis, monitoring, alerting, and maintenance of infrastructure, compliance Track, audit, monitor and implement on technical work streams Act as portfolio SME (Subject Matter Expert) understand document common components, core functionalities, infrastructure of supported applications Be an escalation point in the on-call rotation, and support our maintenance, scheduled work, support and release deployment requirements Lead in incident management and problem management for applications in scope and RCA Action items fulfillment/o...

Description JD Hands-on experience in building custom applications in Appengine studio in Servicenow. Sound understanding of low, pro and no code principles. Hands-on experience in building custom integration with and without integration hub well versed with ui buider and next experience workspaces Can do reporting and dashboard building Understanding of scoped applications Ability to built base templates eligible for rollout needs Creation of table entities and loading of foundation data Well versed with flow designer Knowledge of advanced topics like ai search, predictive intelligence, genai usage Creation of test cases, test plan, working with business and BAs. Possess relevant CIS certif...

Description Primary skills SACM/ServiceNow CMDB Secondary skills Reporting Hiring Manager Rocky B rocky.b@capgemini.com GGID46223259 Create, update and maintain CI records in ServiceNow CMDB. Perform regular audits for data accuracy and integrity. Collaborate with IT teams to gather information on CIs. Document CI processes, policies, and workflows. Generate reports and dashboards from the CMDB. Assist in incident and change management related to CIs. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Rol...

Description Primary skills Defect management/bug management Secondary skills Incident management Hiring Manager Rocky B rocky.b@capgemini.com GGID46223259 Technically able to operate across a wide range of problem statements Willing to work weekends and extended hours to support defect resolution Technically sound but mainly to help manage incidents rather than resolve tickets themselves Methodical worker who can control multiple defects in parallel and maintain a defect dashboard Familiar with the Defect Management process and how to work with end users Good communicator Highly motivated, self starter who can work as part of a team Named Job Posting? (if Yes - needs to be approved by SCSC) ...

Description LocationMumbai/Bangalore Hardware Asset Manager (HAM) Managing hardwareOverseeing the acquisition, deployment, maintenance, and disposal of hardware assets. This includes laptops, networking equipment, mobile devices, and peripherals. Maintaining inventoryKeeping accurate records of all hardware assets. Setting policiesEnsuring that policies and procedures are in place to meet regulatory, operational, and reporting requirements. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility Yes Global Role Family To be defined Local Role Name To ...

With 6+ years of experience EOS Service Management and Governance Service Execution Owner Service Request (Server Management) EXPECTATIONS AND TASKS As Service Execution Owner you are responsible forEnsuring Day to Day quality service delivery Defining and tracking various service KPI and SLAs Deescalating the running escalations Working towards automating various day to day operational tasks Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA Process improvement on the daily operational activities Driving the projects and programs Able to coordinate and orchestrate the work between the teams Strong collaboration with other units within and outside ECS ...

Description Responsibilities o Own the orchestration and provisioning of infrastructure resources and environments. o Organize and coordinate complex releases that compromise of cross-functional teams and interrelated applications including infrastructure change per environment. o Identify manage and coordinate dependencies across teams. o Ensure the configuration management tools provide detailed information about each environments configuration. o Develop and maintain release disciplines based on best practices and proven methods. o Communicate release schedules and milestones to stakeholders. o Manage compliance related release schedules. o Document best practices and the release process ...

With 6+ years of experience Service Execution Owner Incident Management EXPECTATIONS AND TASKS As Service Execution Owner you are responsible forDriving improvement projects / initiatives in Incident Management area which includes KPI improvement, quality improvement, validation + adaption of new technical solutions etc. Service management related activities to ensure efficiency and quality of service from the managed service providers. Contribution towards troubleshooting and de escalation efforts. Presentation to senior management on service delivery, improvement initiatives, projects etc. Planning, setup, implementation and operation of SAP technologies achieving ambitious SLAs Proper doc...

Description Primary skills Defect management/bug management Secondary skills Incident management Hiring Manager Rocky B rocky.b@capgemini.com GGID46223259 Technically able to operate across a wide range of problem statements Willing to work weekends and extended hours to support defect resolution Technically sound but mainly to help manage incidents rather than resolve tickets themselves Methodical worker who can control multiple defects in parallel and maintain a defect dashboard Familiar with the Defect Management process and how to work with end users Good communicator Highly motivated, self starter who can work as part of a team Named Job Posting? (if Yes - needs to be approved by SCSC) ...

Description MS - Run LocationMumbai / Bangalore About The Role Multi-Cloud Azure Oracle DB PaaS Service Lead OverviewThe Multi-Cloud Azure and Oracle DB PaaS Service Lead will be responsible for managing and leading Platform-as-a-Service (PaaS) offerings across Azure and Oracle Cloud environments. This role will focus on designing, implementing, monitoring, and optimizing database services for multiple clients. The Service Lead will provide guidance, ensure security compliance, manage performance, and oversee system updates, while maintaining alignment with client and industry best practices. Key Responsibilities1.Lead Multi-Cloud PaaS Database ManagementoOversee the management of Azure and ...

Mandatory: Experience in configuring ServiceNow ITSM/ITOM modules. Experience using Flow Designer, Integration Hub, spokes and App Engine Studio Experience in integrating third party systems with ServiceNow. Experience in developing ServiceNow scoped applications. Experience in developing Service catalogs, workflows, Catalog scripts, macros etc. Experience in ServiceNow Scripting like Scripted Rest APIs, Business rules, client scripts etc. Experience in using ServiceNow REST API, ACLs, data policy, notifications, email scripts etc. Experience in Data load, transform creation and reporting capabilities. Essential : ServiceNow System Admin Certification. ServiceNow Application development cert...

Description Role POS Support Analyst Shift Yes Coverage24X7 support (365 days). POS and Desktop support with knowledge on Oracle database to runs scripts, oracle queries, carry out deployment activities, create reports, solve production issues, 24/7 support (shift wise) Primary Skill:Application support / Oracle POS (Micros POS) Secondary SkillCommunication, Support process, Review logs, Generate report Coverage24X7 support (365 days). points of sale , retail , sales , trade, POSM, POS networks Manage all aspects of in-life products, including customer feedback, requirements, and issues Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be D...

Role & responsibilities - Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major incident and driving it efficently on both Bridge call and Chat. - Issuing communications during the progress of a Major Incident - Identifying appropriate timelines and targets for recovery actions, feedback and communications - Assessing and Agreeing Business Impact and Incident Severity Level. - Ensuring that appropriate internal escalation occurs - Ensuring that appropriate third party...

Join us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure Well look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role We're offering this role at associate level What you'll do As a Production Analyst, youll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across t...

Team Handling experience, Knowledge of Incident Management, Problem Management, Conflict Management, SLA Management Strong Analytical and Problem- Solving ability, Reporting to customer & managem

Preferred Technical and Professional Expertise Exceptional verbal and communication skills Unparalleled Listening and Comprehension capabilities Proven service industry front line experience with handling high value/critical customers Ability to keyboard to capture important details on a call for documentation Responsibilities: Should be handling Call / Chat / Email Support to end users Identifies issues create Service Request or Incident based on the issue type, and provide L1 resolution, on call Should flag any priority incidents immediately to the SME Ensures Incident records are kept up to date throughout the life of the Incident, additional information is documented as it becomes availa...

Overview As part of the Global Insights Services Hub, it supports the growth of PepsiCos Beverage business by developing and maintaining reports using diverse data sources. This includes delivering both periodic and ad-hoc performance reviews and responding to analytical requests as needed. Contribute to strategic decision-making by conducting growth driver analyses, refining reporting outputs for clarity and efficiency, and supporting strategic meetings. These efforts enable deeper insights into business performance and help drive data-informed actions across the organization. Responsibilities Execute against team charter for Reporting & Analytics for IB team (Global in specific) o KPI Repo...

Job Summary: We are seeking a skilled Systems Reliability Engineer II (SRE) to help ensure the reliability, scalability, and performance of our production systems. The ideal candidate will have strong experience in systems engineering, automation, monitoring, and incident management , working closely with software engineering and DevOps teams to maintain high system uptime and resilience. Key Responsibilities: Design, implement, and maintain highly available, scalable, and resilient systems . Automate deployment, monitoring, and infrastructure management using IaC tools (Terraform, Ansible, or CloudFormation). Monitor system health and performance metrics to ensure 24/7 service reliability ....

About this Team: Provide 24x7 support and management of incidents throughout incident lifecycle within a production environment. Ensure service level agreements are met in support of clients and companys mission-critical business requirements. . What you will be doing : Lead and coordinate the incident response team during critical service disruptions Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets. Make quick decisions about escalation and prioritization Ensure proper documentation of the incident timeline and actions taken Manage the bridge call or incident war room Provide ...