Job
Description
As a Service Delivery Manager, your role involves overseeing project management, incident management, and ensuring compliance with SLAs for supported applications using .NET technologies. Your responsibilities include: - Planning, executing, and managing application support projects, with a focus on .NET technologies. - Overseeing incident, problem, change, and release management processes. - Collaborating with clients to define requirements, priorities, and expectations. - Managing project budgets, schedules, and resources. - Driving continuous improvement initiatives, including automation and process optimizations. - Monitoring project performance metrics and ensuring SLA compliance. As an Incident Manager, you will: - Oversee the resolution of critical incidents impacting business operations. - Coordinate with L2/L3 teams, development teams, and infrastructure teams for quick resolution. - Communicate effectively with stakeholders during high-severity incidents. - Drive Root Cause Analysis (RCA) for major incidents and implement preventive actions. - Establish and maintain escalation protocols for unresolved or recurring issues. Qualifications required for this role include: - Excellent problem-solving and analytical skills. - Strong communication and collaboration abilities. - Project management skills with the ability to deliver solutions on time and within budget. - Up-to-date knowledge of cloud services and best practices. - B.Tech/ B.E/ MCA/ M.Tech in Computer Science or equivalent (FULL TIME) with 12+ years of total IT experience. - 3-5 years of experience managing application management support projects. - 5+ years of relevant project management experience. - Strong knowledge of .NET technologies such as ASP.NET, MVC, C#, Web API, and related frameworks. - Proficiency in Agile/Scrum methodologies and traditional project management approaches. - Hands-on experience managing critical incidents, driving RCA, and corrective actions. - Familiarity with ticketing systems (e.g., ServiceNow, Jira), monitoring tools, and ITSM processes. - Strong leadership, communication, and stakeholder management skills. - Previous experience in the insurance industry. - Professional certification (PMP) preferred. - ITIL/ITSM certification for incident and service management will be a plus. As a Service Delivery Manager, your role involves overseeing project management, incident management, and ensuring compliance with SLAs for supported applications using .NET technologies. Your responsibilities include: - Planning, executing, and managing application support projects, with a focus on .NET technologies. - Overseeing incident, problem, change, and release management processes. - Collaborating with clients to define requirements, priorities, and expectations. - Managing project budgets, schedules, and resources. - Driving continuous improvement initiatives, including automation and process optimizations. - Monitoring project performance metrics and ensuring SLA compliance. As an Incident Manager, you will: - Oversee the resolution of critical incidents impacting business operations. - Coordinate with L2/L3 teams, development teams, and infrastructure teams for quick resolution. - Communicate effectively with stakeholders during high-severity incidents. - Drive Root Cause Analysis (RCA) for major incidents and implement preventive actions. - Establish and maintain escalation protocols for unresolved or recurring issues. Qualifications required for this role include: - Excellent problem-solving and analytical skills. - Strong communication and collaboration abilities. - Project management skills with the ability to deliver solutions on time and within budget. - Up-to-date knowledge of cloud services and best practices. - B.Tech/ B.E/ MCA/ M.Tech in Computer Science or equivalent (FULL TIME) with 12+ years of total IT experience. - 3-5 years of experience managing application management support projects. - 5+ years of relevant project management experience. - Strong knowledge of .NET technologies such as ASP.NET, MVC, C#, Web API, and related frameworks. - Proficiency in Agile/Scrum methodologies and traditional project management approaches. - Hands-on experience managing critical incidents, driving RCA, and corrective actions. - Familiarity with ticketing systems (e.g., ServiceNow, Jira), monitoring tools, and ITSM processes. - Strong leadership, communication, and stakeholder management skills. - Previous experience in the insurance industry. - Professional certification (PMP) preferred. - ITIL/ITSM certification for incident and service management will be a plus.
