2295 Incident Management Jobs - Page 44

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ServiceNow ITOM Service Mapping. Experience: 3-5 Years.

> Demand 1 Total experience - 4 -5 years In ITSM - 4 years In CSM - 1- 2 years (currently hands on) Location - Bangalore/ Pune/Hyd Rates including mark up - 120K /M - 130K/M No.of positions - 3 Demand - 2 Lead - 5- 6 years Strong hand on ITSM - Minimum 5 years. Strong CSM - minimum 2 years. Rate including mark up - 140 K/M Location - Bang/Pune/Hyd Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Servicenow-Development. Experience: 3-5 Years.

> Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: Service Desk Management.

Position: Service Monitoring Analyst Experience: 5+years Notice period : 30 days to Immediate join Mode of work: work-from-home (WFH) Job Summary Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices). Key responsibilities include, but are not limited to: Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients) Eyes on glass Dashboard monitoring Investigation of alerts A combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actions Immediate escalation of potential issues as per defined processes Continually improving the effectiveness and targeting of monitoring Providing insights to clients and colleagues from monitoring The role offers multiple exciting career progression paths within organization: Customer Care, Technical Support, Testing and Project delivery. Essential A track record of success in a monitoring role. Background in Financial Services, understanding of Cards is desirable An understanding of transaction processing systems, electronic Point of Sale and ATMs will be an added advantage Keen attention to detail A strong sense of urgency Excellent oral and written communication skills in English Ability to perform both within a team and autonomously Experience in office software applications such as Word, Excel, email and browsers. Have a genuine passion for technology Desirable Experience with the following: Monitoring tools and dashboards JIRA Service Management/Confluence Experience of working in a high-octane environment where client service is time critical and has a direct effect on the bottom line Shift Timing Rotational Shift 7 AM 3 PM , 3 PM 11 PM , 11 PM 7 AM

Job Description & Summary A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats. Notice Period - Only immediate joiners Job Position Title: Associate Strategy & Governance ITGC Advisory Bangalore Responsibilities: - Strong communication, presentation skills with stakeholder management - Good Information Security background both technical and functional. Technical background managing network security, endpoint security, threat intelligence, and risk and incident management. Experience with compliance frameworks and standards, such as PCI DSS, NIST, ISO27001, etc. - Prior IT risk management experience a must - Have experience with ISO 27001 implementation engagements. - Experience with NIST CSF assessments. - Exposure to data privacy assessments - Plan, evaluate, and direct complex security programs covering multiple and in-parallel projects. - Understand key Cyber Security considerations including key Cyber Security Risks and projects and innovations - Track projects/remediation activities - Work independently and prioritize multiple tasks and adapt to needed changes - Handle and track remediation of open findings/action items with relevant teams Good to have requirements: - Prior Big4 experience a plus - Certifications such as CISSP, CISM,CISA, ISO 27001, a plus Mandatory Skill Sets: -Experience on network security, endpoint security, threat intelligence, and risk and incident management. -Compliance frameworks and standards, such as PCI DSS, NIST, ISO27001, etc. - Prior IT risk management - ISO 27001 implementation - NIST CSF assessment - Data privacy assessments Preferred Skill Sets: - Prior Big4 experience a plus - Certifications such as CISSP, CISM,CISA, ISO 27001, a plus Years of Experience: 3+ Years Educational Qualification: Bachelors degree in Computer Science, Information Technology, Cybersecurity, or a related field Advanced degrees and relevant professional certifications are highly desirable.

As an FM Engineer at Nokia, you will be a crucial member of our dynamic technical team, directly contributing to the stability and performance of our Redhat OpenShift Platform. Your role will involve end-to-end management of faults and incidents, ensuring we meet our SLA and OLA targets. You will proactively troubleshoot network issues, perform maintenance tasks, and collaborate across project teams to innovate and streamline processes. You have: 4-5 years of experience in Open stack Cloud with a degree equivalent to B.E./B.Tech. Experience with OpenShift Container Platform, including installation, configuration, container platform, and administration. Assist application team on resolving issues with pods like crash loopback, image pull back and other errors. Manage, Modify SCC based on custom requirement and assign to specific projects and perform certificate management when needed. Forecast capacity growth requirement and handle capacity increase and end to end architectural knowledge on ACM, ACS, ODF. It would be nice if you also had: Knowledge onRHOCP Architecture and experience on Microservices, Containers & Orchestration (Kubernetes, Dockers). Familiarity with ticketing tool like ITSM, Incident management problem management change management. Fault management/configuration of Redhat OpenShift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Troubleshoot issues with worker nodes, maintenance, and scale-out tasks. Performing Maintenance activities on cluster line performing patching, configuration changes, installing operators etc. Coordination with project for network integration activities and will manage the trouble ticket/CR within SLA and drive for Automation of tasks. MOP/WI preparation for the activities and new learnings and coordinating with care team for finding and analyzing the RCAs. Prepare, implement and verify the configuration and integration of a Node / System and will track issues related to tools and timely escalation as per pre-defined matrix.

Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips- the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world- like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of"science and engineering to make possible"the next generations of technology, join us to Make Possible® a Better Future. What We Offer Location: Bangalore,IND At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Youll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers."We empower our team to push the boundaries of what is possible"”while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. About Applied Materials Applied Materials, Inc. (NasdaqAMAT) is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future. Applied Materials India is looking for a Manager to lead Application Team for Process Diagnostics and Control (PDC) Metrology product. Our PDC products comprise advanced imaging hardware- Deep UV Imaging, Scanning Electron Microscopy, and cutting-edge software to detect, measure and classify nanometer size defects from semiconductor fabrication process steps. Job Duties and Responsibilities: Builds and drives a highly professional team of Application Engineers Responsible for ensuring all team members are up to date with required training, and Technical Development of engineers Ensures correct assignment of engineers to customer and project, and extensive on-site support towards a successful product evaluation, multi-tool ramp and customer satisfaction Delivers hands-on technical training and presentations to local team and customer Qualifications and Skills: Masters in Material Science/Electronics/Physics/Instrumentation Engg with 10+ years of work experience Must have been in a people management role since at least last 3 years managing more than 10 headcounts in a dynamic environmentbuilding high performance team, career development Onsite customer support experience in Semiconductor domain Open to 25% travel to leading semiconductor chip manufacturing fabs overseas Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 25% of the Time Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

locationsPune - Tower 6posted onPosted 13 Days Ago job requisition idR-047712 XE Overview Red Hats Enterprise Engineering (XE) AI & Data team seeks customer-focused innovators who also value rapid delivery. We believe in collaboration, transparency, built-in quality, and simplicity as a remedy for complexity. We look for people who apply critical thinking and welcome creative solutions. We challenge ourselves to modernize while at the same time building exceptional customer experiences with our products and services. We arent afraid to fail for the right reasons, but we never give up trying to exceed expectations. About the Job: Red Hat Experience Engineering (XE) is looking for a Principal Program Manager - Technical to join our growing AI & Data team. This role ideally suits candidates with program management and/or product management experience. In this role, you will oversee and facilitate a pipeline of AI experiments and solutions with the goal of helping XE accelerate the timeline from idea to production AI solution. You will support and refine a process that accelerates the development and deployment of AI-driven capabilities by XE associates by providing a clear path from experimentation to production readiness, with support from enterprise engineering and product management. This role will enable and execute a product maturity process, while also understanding the business impacts of the solutions in the process and providing supporting guidance and enablement to participating associates and stakeholders. You will partner with engineering, data analysts, stakeholders and more to execute the accelerated flow from idea to general availability. You should have strong experience communicating and facilitating decisions effectively with senior leadership. What will you do Design, craft, and communicate product vision based on business priorities and data needs Take ownership of end-to-end business scenariosproblem definition, solutions and technical strategy, backlog creation Focus on generating clarity for business needs and drive alignment to strategy Track and report progress through product roadmaps Gather and report product operational needs as well as following up on work results Use your excellent communication skills to create clarity for stakeholders and associates both in conversations and in process-supporting documentation Provide management-level reporting of overall product health and utilization Serve as primary liaison to the Steering Committee responsible for advancing experiments Focus on a Minimum Viable Product (MVP) mindset, driving iterative product evolution tied to business viability and impact Champion the use of agile software development best practices, including paired programming, to deliver the right data & analytics products and services What will you bring Bachelor's degree 7+ years of experience in Agile technical program management in software companies Ability to apply multiple feedback techniques to incorporate user feedback and measure success Experience working within a complex enterprise data ecosystem and tools Experience with analytics model lifecycle, DevOps, and AIOps best practices Knowledge of Red Hat products and open source practices Ability to interpret written requirements and technical specification documents Strong facilitation and influence capabilities, including the ability to drive action and accountability outside of a direct reporting relationship Preferred Skills: Experience leading cross-functional initiatives Effective critical thinking to help navigate ambiguously defined business problems About Red Hat is the worlds leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Role Purpose The purpose of this role is to design the organisations computer and network security infrastructure and protect its systems and sensitive information from cyber threats Do 1. Design and develop enterprise cyber security strategy and architecture a. Understand security requirements by evaluating business strategies and conducting system security vulnerability and risk analyses b. Identify risks associated with business processes, operations, information security programs and technology projects c. Identify and communicate current and emerging security threats and design security architecture elements to mitigate threats as they emerge d. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements e. Provide product best fit analysis to ensure end to end security covering different faucets of architecture e.g. Layered security, Zoning, Integration aspects, API, Endpoint security, Data security, Compliance and regulations f. Demonstrate experience in doing security assessment against NIST Frameworks, SANS, CIS, etc. g. Provide support during technical deployment, configuration, integration and administration of security technologies h. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc. i. Provide assistance for disaster recovery in the event of any security breaches, attacks, intrusions and unusual, unauthorized or illegal activity j. Provide solution of RFPs received from clients and ensure overall design assurance i. Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications, hardware related to cyber risk security in order to better match business outcome objectives ii. Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture iii. Depending on the clients need with particular standards and technology stacks create complete RFPs iv. Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology v. Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions vi. Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps vii. Evaluate and recommend solutions to integrate with overall technology ecosystem viii. Tracks industry and application trends and relates these to planning current and future IT needs 2. Stakeholder coordination & audit assistance a. Liaise with stakeholders in relation to cyber security issues and provide timely support and future recommendations b. Provide assistance in maintaining an information security risk register and help with internal and external audits relating to information security c. Support audit of security best practices and implementation of security principles across the organization, to meet business goals along with customer and regulatory requirements d. Assist with the creation, maintenance and delivery of cyber security awareness training to team members and customers e. Provide training to employees on issues such as spam and unwanted or malicious emails Deliver No Performance Parameter Measure 1 Customer centricity Timely security breach solutioning to end users, Internal stakeholders & external customers experience, CSAT, educating and suggesting right control to the customers. 2 Support sales team to create wins % of proposals with Quality Index 7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led Mandatory Skills: Saviynt. Experience: 8-10 Years.

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service CatLog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. About the Role We are seeking candidates having experience in Network security. Infrastructure security Engineer is responsible for safeguarding the Banking Clients network infrastructure by implementing and managing robust security measures. The Engineer will work on-site at Clients Datacenter with coverage of 16X6 Support. Key Responsibilities Escalation support for L1 team, plus regular management, and administration tasks. Responsibility for diagnosis and problem management. Provide inputs to Level 3 team for consulting, IT Infrastructure planning and change management. Configure, Manage and Modify the IT Infrastructure Incident Management and suggesting changes as and when required Addressing network issues on Routing, Switching and Configurations. IP Address Management -Configure, Manage and Modify Managing configuration changes based on user request Incident Management and suggesting changes as and when required Basic Qualifications BE/B. Tech (CSE, ECE/IT) or MCA /MSc (CS) with Science background. Minimum 5 years of experience in managing network operations services with a minimum CCNP or equivalent certifications Network security, VPN, SWG will be preferred. Preferred Qualifications CCNP- Security Certification ITILv4 Certification Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you re passionate about technology and eager to make an impact, we d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

Mandatory Skills: 6 - 9 years of working experience as a Software Engineer Technical Skills: AWS (40% Focus): Several years (at least 3) of hands-on experience in developing and utilizing various AWS services, with a strong emphasis on Infrastructure as Code (IaC). Backend (40% Focus): Several years (at least 3) of strong programming experience in Java 17+ and the Spring/Spring Boot ecosystem. Proficiency in SQL. Experience with DevOps practices, covering the entire operation lifecycle including incident management and vulnerability handling, beyond just CI/CD pipelines. Experience with Terraform for infrastructure provisioning. Experience with containerization and orchestration using AWS ECS and Fargate. Familiarity with message queuing systems like Kafka. Experience with search and analytics platforms like Elastic Search and Splunk. Proficient in using Docker for containerization. Experience with version control systems, specifically Git and GitLab. Familiarity with code quality and static analysis tools such as SonarQube. Experience with issue tracking and collaboration tools like JIRA and Confluence. Frontend (20% Focus): Experience with Angular 15+ and Node. js. Responsibilities: Develop and operate the existing system landscape, ensuring its maintainability, reliability, and scalability. Actively participate in all Scrum and SAFe team events, contributing to planning, execution, and continuous improvement. Contribute to all phases of the software development lifecycle, from concept and design to testing and deployment. Write clean, well-documented, and high-quality code, adhering to clean code principles. Participate in pair programming and conduct thorough code reviews to ensure code quality and knowledge sharing. Take ownership and responsibility for assigned tasks and contribute proactively to the teams success. Contribute to and participate in load and performance testing efforts. Integrate security best practices throughout the development lifecycle (DevSecOps). Leverage your experience to contribute to potential future cloud migration efforts. . Mandatory certification (if Any): Good to have skills: AWS certifications

At Broadridge, weve built a culture where the highest goal is to empower others to accomplish more. If you re passionate about developing your career, while helping others along the way, come join the Broadridge team. Job Description Summary As a Lead DevOps Engineer, you will create, manage and support the full suite of LTX Trading applications. You will work with development and infrastructure teams to help design complex and secure business critical applications. You will automate manual work while building scalable, highly available, financial systems. Company Description: LTX is a next-generation fixed income trading platform incubated within Broadridge Financial Solutions, a global fintech company and a leader in fixed income technology. LTX brings instantaneous AI-based market intelligence and smarter trading protocols to the institutional fixed income trader. LTX s goal is to create greater efficiency and transparency in illiquid financial markets while strengthening sell-side to buy-side relationships. Job Description: As a Lead DevOps Engineer, you will create, manage, and support the full suite of LTX Trading applications. You will work with development and infrastructure teams to help design complex and secure business critical applications. You will automate manual work while building scalable, highly available, financial systems. Key Responsibilities: Support and troubleshooting of LTX Trading applications (including High Availability, Disaster Recovery, Vulnerability Management, Incident Management, Patching and Change management). Analyze, provide feedback, and assist in implementation of system infrastructure Develop fully automated pipelines for both java and python applications which build, deploy and test across multiple environments. Automate infrastructure provisioning, deployment, and delivery both in the cloud and on-prem. Automate DB schema creation and test data population Immerse yourself in the product s codebase and architecture, understanding how critical components work together - work with system hardware and software vendors for any support discussions. Participate in cross-functional projects, working with others for on-going issues, release schedule and general system administration issues Implement tools and dashboards for various services and operations of the LTX Platform includes operational, capacity monitoring. Required Experience: You must be able to write application code or have done system automation utilizing Python or an automation framework such as Chef or Terraform Ability to containerize an application and build a process around creating containers and pushing them to an artifact repository. Must know how to troubleshoot deployment issues. Emphasis on automating processes and not manual changes. Should have a working understanding of CI/CD ideally using Jenkins Should understand general networking concepts and how requests are routed to various components. Strong experience with UNIX/Linux Kubernetes experience, preferably EKS Required Skills: Linux or another similar OS administration experience Demonstrated strong operations and service delivery skills, with both onshore and offshore team members Shell Scripting (Bash and Python preferred) Understanding of Networking Concepts Splunk or other equivalent monitoring tool. Experience in working in an Agile environment Demonstrated support experience of a customer facing application/system Working with Cloud hosted solutions, preferably on AWS or Azure CI/CD systems (i. e. Jenkins, Gitlab) Terraform, Chef or other Infrastructure as Code tools Git or other version control system Preferred Skills: AWS, including experience using and supporting applications utilizing EKS, EC2, ALB, S3, RDS (Aurora), EFS Financial Systems Support Demonstrated strong operations and service delivery skills, with both onshore and offshore team members Track record of success in a matrix organization. Linux tuning and troubleshooting for performance. We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company and ultimately a community that recognizes and celebrates everyone s unique perspective.

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career. Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience. About the Role Deliver reliable 24x5 infrastructure and application operations according to business expectations across the application portfolio. Partner with application development teams to deliver operational readiness for new applications and features. Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. About You You re a fit for the role if your background includes: 3+ Years of experience in software development and/or technology infrastructure on Boomi. Boomi is a mandatory API and web services and AWS is good to have Experience in boomi incident management with MQ Experience in supporting applications built on modern application architecture Boomi and cloud infrastructure, Javascript frameworks and Libraries, HTML/CSS/JS, Node. JS, TypeScript, jQuery, Docker, AWS/Azure. Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure. Proven track record of success driving projects and initiatives even with ambiguous details provided. ITIL Certification preferred. #LI-SS5 What s in it For You Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26, 000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters. com. "

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Budget- 4.30Lpa/ 4.5lpa Max. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register update and Corporate Function for insurance Maintain Asset list as per location/entity wise Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service/billing issues. Maintain vendor list Other work New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Responsibility Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements Hands-on experience in resolving technical issues. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.

Greetings we are looking for Incident Managers in Pune Please Note *This is a WFO Profile in Pune *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience after Graduation *Trainee and internship/Trainee experience not considered Job Description: Incident Management. Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Salary 7lpa Working Days 5 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

Active Directory Concepts,MS Outlook,VPN issues,Wi-Fi issues,Active Directory accounts,Service Now, Remedy,first level resolution based on SOP and KEDB,ITSM concepts,ITIL based Documentation,O365,service delivery

About the Role: As a TechOps Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Key Responsibilities • Deployment of new releases , environments for applications. • Responding to emails and incident tickets, maintaining issue ownership. • Build and maintain highly scalable, large scale deployments globally • Co-Create and maintain architecture for 100% uptime. E.g. creating alternate connectivity. • Practice sustainable incident response/management and blameless post-mortems. • Monitor and maintain production environment stability. • Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs. • Coordinate with the Application Development Team to resolve issues on production. • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect. • Provide daily support with a resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner. • Technical hands-on troubleshooting, including parsing logs and following stack traces. • Efficiently do multi-tasking where the job holder will have to handle multiple customer requests from various sources. • Identifying and documenting technical problems, ensuring timely resolution. • Prioritize workload, providing timely and accurate resolutions. • Should be highly collaborative with the team, and other stakeholders. Experience and Skills: • Self-motivated, ability to do multitasking efficiently. • Database queries execution experience in any of DB (MySQL,Postgres /Mongo) • Basic Linux OS knowledge • Hands-on experience on Shell/UNIX commands. • Experience in Monitoring tools like Grafana, Logging tool like ELK. • Rest API working experience to execute curl, Analysing request and response, HTTP codes etc. • Knowledge on Incidents and escalation practices. • Ability to troubleshoot issues and able to handle different types of customer inquiries. • Should have worked in incident management tools like service now.

Role Purpose The purpose of this role is to design the organisations computer and network security infrastructure and protect its systems and sensitive information from cyber threats Do 1. Design and develop enterprise cyber security strategy and architecture a. Understand security requirements by evaluating business strategies and conducting system security vulnerability and risk analyses b. Identify risks associated with business processes, operations, information security programs and technology projects c. Identify and communicate current and emerging security threats and design security architecture elements to mitigate threats as they emerge d. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements e. Provide product best fit analysis to ensure end to end security covering different faucets of architecture e.g. Layered security, Zoning, Integration aspects, API, Endpoint security, Data security, Compliance and regulations f. Demonstrate experience in doing security assessment against NIST Frameworks, SANS, CIS, etc. g. Provide support during technical deployment, configuration, integration and administration of security technologies h. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc. i. Provide assistance for disaster recovery in the event of any security breaches, attacks, intrusions and unusual, unauthorized or illegal activity j. Provide solution of RFPs received from clients and ensure overall design assurance i. Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications, hardware related to cyber risk security in order to better match business outcome objectives ii. Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture iii. Depending on the clients need with particular standards and technology stacks create complete RFPs iv. Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology v. Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions vi. Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps vii. Evaluate and recommend solutions to integrate with overall technology ecosystem viii. Tracks industry and application trends and relates these to planning current and future IT needs 2. Stakeholder coordination & audit assistance a. Liaise with stakeholders in relation to cyber security issues and provide timely support and future recommendations b. Provide assistance in maintaining an information security risk register and help with internal and external audits relating to information security c. Support audit of security best practices and implementation of security principles across the organization, to meet business goals along with customer and regulatory requirements d. Assist with the creation, maintenance and delivery of cyber security awareness training to team members and customers e. Provide training to employees on issues such as spam and unwanted or malicious emails Deliver No Performance Parameter Measure 1 Customer centricity Timely security breach solutioning to end users, Internal stakeholders & external customers experience, CSAT, educating and suggesting right control to the customers. 2 Support sales team to create wins % of proposals with Quality Index 7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led

Overview Role- Application Support Analyst-Servicenow Location- Chennai, Bangalore, Hyderabad & Coimbatore Annalect is currently looking for a highly motivated and dynamic individual to join our technology team as a Technology Operations Analyst. In this role, you will play a crucial part in User access management, New Client creation within Tool, as well as tracking their application usage and health. Your responsibilities will also include interacting with user and product owner teams. Furthermore, as part of your role, you will act as an L1 support team member, providing support to global users. This will involve understanding user requirements and assisting them to get right access in timely manner. We are seeking someone who is proactive, detail-oriented, and capable of effectively managing multiple tasks and deadlines. Strong communication skills and the ability to collaborate with different teams will be essential in this position. Responsibilities We are seeking a proactive and detail-oriented Application Support Analyst with 2–5 years of experience to join our team. The ideal candidate will have hands-on experience in ServiceNow, excellent communication skills, and a passion for resolving issues effectively. You will play a key role in supporting business applications, ensuring smooth operation, and collaborating with cross-functional teams. Key Responsibilities: Provide L1/L2 application support and resolve incidents/tickets within defined SLAs Work with ServiceNow for ticketing, tracking, and documentation Troubleshoot issues, perform root cause analysis, and implement resolutions Communicate effectively with internal users and technical teams Escalate issues to relevant teams and follow through to resolution Support application upgrades, patches, and configuration changes Document processes, FAQs, and known issues in a knowledge base. Work in rotational shifts (if applicable) and ensure 24/7 support coverage. Qualifications Required skills: 2–5 years of experience in Application Support or IT Support Strong experience using ServiceNow (ticketing, incident management, reporting) Excellent problem-solving and analytical skills Strong verbal and written communication skills Familiarity with ITIL processes Ability to prioritize and manage multiple tasks Basic understanding of databases, SQL, or scripting is a plus Experience with any monitoring tools (e.g., Splunk, Dynatrace) is an added advantage

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 0 to 2 years of experience in Spoken English Communication,Basic Computer Knowledge,Customer Interaction,Incident Management, Service Desk Operations, Ticketing System Knowledge to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. Job Description: Must have skills: • Spoken English • Basics of Computer functions • Customer interaction. • Basics of Excel. • Knowledge of Ticketing system. Daily Job responsibilities: Typical responsibilities Business/Customer • Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Runbooks with business impact understanding • Adherence to customer security and compliance requirements • Adherence to customer communication etiquettes • Ensure stated productivity requirements for the engagement Project/Process • Contribution to continuous service improvement plans (CSI) Team/People • Contribute to and participate proactively in knowledge sharing sessions • Act as a buddy for new hires Organization • Adherence to Organizational policies and processes (including Cognizants security policies, LP, timelines etc.). Degree of Independence/Supervision required. • Performs routine and standard tasks independently • Take decisions as per laid down procedures / process on Technical Solutions & escalations related to own area of work • Seeks approval for process deviations, for routine and low priority incidents • Seeks approval for process deviations, for new & Unique /Urgent High Priority Issues related to technical aspects To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number:Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Role & responsibilities We are hiring for a Production Support role involving L2/L3 support, Java/.NET stack, Splunk monitoring, and SRE practices. 24/7 rotational shift mandatory. Interested candidates can share your resume to sarvani.j@ifinglobalgroup.com

Roles and Responsibilities Manage daily operations of the NOC team, ensuring seamless delivery of services to customers. Oversee incident management processes, including root cause analysis and resolution of issues promptly. Provide technical support at both L1 and L2 levels for network-related problems. Coordinate shift management activities to ensure efficient use of resources and effective communication among team members. Develop strong leadership skills to motivate and guide a high-performing team.

RESPONSIBILITIES Customer ticket acknowledgement (responsive mode) Reception and qualification Analysis of the customers request by describing the incident in coherence with the elements of the contract Evaluate the importance of the incident to the customer and assigning the processing priority Record Signaling in the OCEANE- Ticketing information system 1 st and second level analysis on tickets Respond to all escalations on a timely manner in line with the Incident Handling Policy Provide updates to the customers per the Incident Handling guidelines Updates include managing updates notifications, Email and Telephone communication Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner Perform technical escalations in line with Incident Handling policy Ensure incidents are routed to the proper next level/organization as part of the incident management processes Key Technical Skills : Working experience and knowledge of Local Area Networks Wide Area Networks, Carrier Networks, different telecom hardware(cisco, juniper) and technology platforms Knowledge of working on SDH and DWDM Fiber optics network Service assurance for high capacity IPLC (International Private Leased Circuit up to 100Gig capacity) P2P & IMPLS circuits in coordination of various national/international service providers & Undersea Submarine Cable System Look after the Severity 1/ Critical catastrophic service Affecting Outages in the Network (TNG/ANG (Lastmile Outages)/IPLC(SEA-ME-WE-4 )) and follow them up to their resolution This role consists of all major planned/unplanned activities of backbone sites Finding Reason of outages of potential and traffic outage related problems Knowledge of IPSEC and GRX networks Knowledge of Protocols BGP , OSPF , IS-IS Strong knowledge of IP Transit network STRENGHS OF THE OFFER International environment with high visibility and strong strategic stakes A close relationship with our clients An approach of co-construction with the teams Being able to learn from OSI layer 1 to layer 4 An environment that encourages initiative and autonomy Multicultural and Multiproduct work environment RESPONSIBILITIES Customer ticket acknowledgement (responsive mode) Reception and qualification Analysis of the customers request by describing the incident in coherence with the elements of the contract Evaluate the importance of the incident to the customer and assigning the processing priority Record Signaling in the OCEANE- Ticketing information system 1 st and second level analysis on tickets Respond to all escalations on a timely manner in line with the Incident Handling Policy Provide updates to the customers per the Incident Handling guidelines Updates include managing updates notifications, Email and Telephone communication Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner Perform technical escalations in line with Incident Handling policy Ensure incidents are routed to the proper next level/organization as part of the incident management processes Key Technical Skills : Working experience and knowledge of Local Area Networks Wide Area Networks, Carrier Networks, different telecom hardware(cisco, juniper) and technology platforms Knowledge of working on SDH and DWDM Fiber optics network Service assurance for high capacity IPLC (International Private Leased Circuit up to 100Gig capacity) P2P & IMPLS circuits in coordination of various national/international service providers & Undersea Submarine Cable System Look after the Severity 1/ Critical catastrophic service Affecting Outages in the Network (TNG/ANG (Lastmile Outages)/IPLC(SEA-ME-WE-4 )) and follow them up to their resolution This role consists of all major planned/unplanned activities of backbone sites Finding Reason of outages of potential and traffic outage related problems Knowledge of IPSEC and GRX networks Knowledge of Protocols BGP , OSPF , IS-IS Strong knowledge of IP Transit network STRENGHS OF THE OFFER International environment with high visibility and strong strategic stakes A close relationship with our clients An approach of co-construction with the teams Being able to learn from OSI layer 1 to layer 4 An environment that encourages initiative and autonomy Multicultural and Multiproduct work environment Hosted Orange Wholesale Intl

Responsibilities HxGN OnCall Dispatch is the evolution of the industry s leading public safety computer-aided dispatch (CAD) software. Delivered on-premises or in the cloud and accessed via browsers and apps, it delivers superior incident management capabilities in the public safety answering point (PSAP), emergency control room, station, unit, and anywhere responders need to go. With it, emergency services and dispatch centers can improve their performance, deliver better return on their information technology (IT) investments, and provide the public with more responsive and better service. Education / Qualifications We need a Senior Software developer to work in OnCall Dispatch Development having 2-3 years of Web development experience in ReactJS, RxJS, Asp.net, C#, and scripting technologies.