16325 Incident Management Jobs - Page 44

App Support - Unix, Linux, SQL with Investment Banking Domain As a Production Support Representative Senior , you will provide Level 2 application support for FIS Cleared Derivatives (CD) applications, ensuring seamless operations for leading investment banking clients. You will be responsible for supporting Trade Booking, Matching, Reconciliations, Position Management, Cash & Collateral Management, Reporting, and Trade Settlement . Your role involves proactive issue resolution, incident management, and collaboration with cross-functional teams to ensure smooth operations. You will troubleshoot technical and functional issues, manage escalations, and adhere to SLAs. Additionally, you will co...

About this Team: This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients. What they will be doing: Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset. Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s) Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. Ensure that Problems records are classified, prioritized and assigned correctly and details of the inciden...

IntelliMatch Development This role is part of Client Experience and Service Delivery team and entails delivery of FIS Cleared Derivatives Reconciliations book of work for Managed Services clients responsible for on-boarding of new reconciliations, maintenance of existing reconciliations, implementation of client driven changes, platform upgrades, and production platform stability and efficiencies for all the Reconciliations Manager hosted clients. About the team We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/clarify product behavior etc. We have follow-the-sun model in place (24X7), we are pr...

About the Job Job Summary The MES Reliability Engineer ensures the stability and performance of Manufacturing Execution Systems (MES) to maximize operational value. This role serves as a bridge between development and operations teams, taking a proactive approach to prevent downtime, optimize system performance, and ensure the reliable operation of manufacturing systems that are critical to production. Main Responsibilities Incident Management and Resolution Anticipate, Prevent and Lead incident response efforts to swiftly resolve MES service disruptions, minimizing impact on manufacturing operations Conduct thorough analyses of system failures and implement preventive measures to avoid futu...

Role Overview: Customer Success Manager handling assign Top 250 flagship accounts to ensure health product adoption and maintain high customer satisfactory level towards Trellix.Responsible for working with existing customers to ensure product and technical requirements are met. Works closely with CSM and Field Sales to proactively address Client issues and maximize potential value of contract renewals. About Role Customer Relationship & Success Management Act as the trusted advisor and advocate for assigned customers, ensuring their security goals align with Trellix solution capabilities. Build and sustain strong, long-term relationships with C-level executives, IT leaders, and security ope...

Bravura’s Commitment and Mission At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture. As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital ...

TransUnions Job Applicant Privacy Notice What we'll Bring: The Major Incident Commander and Problem Manager will work as part of the Operations Management function. The role will act as Incident Commander, partnering with DevOps, SRE teams, and Service Owners during Major Incidents to triage and mitigate service impacting events as quickly as possible and then progress the same through the Problem Management lifecycle. What you'll Bring: Key Responsibilities: Incident Management: The primary function of a Principal Major Incident Manager is to direct Subject Matter Experts (SMEs) and Service(s) leaders to restore service as quickly as possible during Major Incidents while keeping accurate an...

Role: Site Reliability Engineer (SRE) Location: Hyderabad Experience: 10 15 Years Job Summary: The Site Reliability Engineer (SRE) will play a critical role in ensuring the reliability, scalability, and performance of Citizens Bank s enterprise systems and cloud environments. The ideal candidate brings deep technical expertise across multi-cloud platforms, automation, observability, and incident management driving reliability engineering practices and operational excellence in a complex financial services environment. Key Responsibilities: Manage and support cloud-based solutions across AWS, Azure, GCP , and other IaaS/PaaS/SaaS/CDN environments. Design, implement, and maintain reliable, sca...

Overview We are seeking a Technical Program Manager for our Core Payments - Networks Exchange team to lead and coordinate customer-focused projects, platforms, and infrastructure initiatives. The ideal candidate is passionate about enhancing customer experiences, highly motivated, analytical, detail-oriented, and possesses an entrepreneurial mindset. Role Project Management : Plan and oversee a portfolio of related technology projects from start to finish, ensuring successful delivery. Customer Focus : Prioritize customer experience, streamline build and delivery processes, and address key challenges. Technical Expertise : Understand the design approaches, technologies, and business/technica...

Support/enhance ServiceNow products/application custom applications, workflows, and business rules. Script Includes, ACLs, Sched Jobs. Java, AngularJS, Spring Boot JavaScript, AngularJS, REST performance analytics, dashboards, and reporting.

SPOC, Monitoring of Tickets /Incidents logged with Service Desk. Update users on the closure of tickets, delay in closures. Assign tickets to engineers and receive timely updates on the tickets logged. Provide first-level support. stakeholders SLA Required Candidate profile Experience in IT Help Desk management Services, IT Infrastructure Analytical skills, Communication Management, and ITIL Process Awareness of Change & Release Management Documentation MS. Office.

First-level trapshooting, resolving the issue, in case it requires forwarding, Coordinate with the concerned team for closure. Management ROFC service desk to respond to internal/external customers, incidents, and queries via email and phone. . Required Candidate profile 3-5Yrs Exp in Knowledge about Incident, Service request, SLA, OLA. Should have Technical knowledge of Office 365.Skype for Business. Excellent communication, written & verbal. Rotational shift.

As a SOC Lead with 4 to 8 years of cybersecurity experience, specializing in threat detection and incident management, your role will involve overseeing the operation and performance of the Security Operations Center (SOC). You will be responsible for ensuring efficient threat monitoring, detection, and response for multiple client organizations. Here are your key responsibilities: - Manage the day-to-day operations of the SOC, overseeing L1, L2, and L3 analysts to ensure effective incident detection, investigation, and response. - Ensure continuous improvement of SOC processes, focusing on enhancing threat detection, incident response times, and automation capabilities. - Act as the primary...

Job Description: As a Business Advisory Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. You will play a key role in closing faults and complaints within SLAs, transforming customer support into a strategic differentiator in the market. Your responsibilities will include recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests for non-voice interactions like email, web, and chat. Additionally, you will manage unplanned interruptions to restore normal service operations promptly. Key Responsibilities: - Manage and resol...

As a Technical Support Specialist at Fanatics, your role will involve providing direct technical support to Fulfillment & Manufacturing/Embellishment Centers, collaborating closely with facility leaders and operations teams. Your responsibilities will include: - Monitoring, triaging, and resolving support tickets and severity incidents promptly to minimize downtime and impact on operations. - Leading root cause analysis to address systemic issues with a focus on permanent solutions over temporary workarounds. - Documenting issues, fixes, and troubleshooting procedures to create a detailed support runbook and team-wide knowledge base. - Troubleshooting and supporting critical systems includin...

As an IPC Lead in Service Management, your role involves defining, implementing, and improving the organization's Incident, Problem, and Change Management (IPC) strategy to ensure alignment with business goals and ITIL best practices. You will drive efficient, effective, and customer-focused IT service delivery. Your responsibilities include: - **Strategic Leadership & Governance**: - Develop and execute IPC strategy in alignment with business objectives. - Design and optimize IPC, Service Level Management, and Knowledge Management processes. - Establish IPC policies, governance models, and frameworks for consistency and compliance. - **Service Delivery & Quality Assurance**: - Ensure IPC se...

As a Guidewire Claim Centre Support professional with 3 to 6 years of experience, your role will primarily involve supporting and maintaining Guidewire Claim Center applications. You must be flexible to work in shifts, including rotational shifts like India Shift and UK Shift, as well as provide on-call support on a rostered rotational basis. Your responsibilities will include maintenance, configuration, testing, integration, and deployment of Guidewire CC Configuration and Integration. Additionally, you will design, modify, and implement the Guidewire product suite. To excel in this role, you must possess a deep understanding of the Guidewire framework, implementation, architecture, and com...

Role Overview: As a service owner/stream owner in the product squad at ANZ, you will play a crucial role in managing, enhancing, and maintaining key services that enable two key collateral management systems - greenfield and legacy - to be in sync. These services are essential for supporting the successful provisioning of secured loans via the bank's lending processes. You will be part of a dynamic team that embraces change and provides opportunities for growth and learning. Key Responsibilities: - Act as the single point of accountability for driving the strategic direction and continuous improvement of the service - Engage with business stakeholders to understand needs, translate them into...

As a highly skilled Enterprise Architect with 8-12 years of experience, your role at RADcube LLC will involve the following responsibilities: Role Overview: You will serve as the VPs right-hand partner for delivery execution and enterprise architecture, blending people leadership, DevOps/SDLC governance, cross-functional collaboration, and client-facing communication. Your coordination will be key in keeping delivery on track, standardizing engineering practices, and producing clear architecture/infra/process diagrams. Key Responsibilities: - Own day-to-day engineering operations including planning, sprint/release cadence, risk & dependency management, capacity, and transparent status. - Tra...

As a Sailpoint IIQ Developer at Wipro Limited, you will be responsible for: - Having experience in SailPoint with a development/support background. - Managing connectors, workflows, life cycle events, Rules, custom reports, Certification, custom scheduled tasks & reconciliation. - Knowledge of Application On-boarding for built-in and custom connectors including development of application rules, before and after provisioning rules. - Developing/executing SQL queries. - Knowledge on Java, J2EE (Servlet, JSP, and JDBC), HTML. - Expertise in Customizing and upgrading SailPoint Identity IQ. - Good to have knowledge in IdentityAI SaaS application. - Supporting production deployment and bug fixes. ...

You are a skilled Configuration/ServiceNow Specialist responsible for managing and enhancing the ServiceNow platform. Your primary focus will be on ensuring smooth operations, scalability, and continuous improvement of the platform with a strong understanding of CMDB and core ITSM modules. **Key Responsibilities:** - Administer, configure, and support core ServiceNow modules such as Incident, Problem, Change, Request, and CMDB. - Ensure the maintenance and enhancement of CMDB data quality for accuracy and completeness of configuration items. - Develop workflows, business rules, UI policies, and scripts to automate and optimize processes. - Monitor platform health and performance, proactively...

Role Overview: As a Consultant - Delivery at Worldline, you will be joining the team as a skilled Splunk Application Manager to take ownership of the enterprise Splunk environment. Your main responsibility will be to ensure the availability, performance, and security of the Splunk platform across various environments. This role will involve working with cutting-edge data analytics technology and collaborating with internal teams and external vendors to deliver reliable Splunk services supporting data analytics and security needs. Key Responsibilities: - Monitor Splunk platform availability, performance, and license usage, responding to alerts and resolving incidents promptly - Perform regula...

As an ideal candidate, you should have awareness on CSV and Business Process Automation. You should be familiar with digital automation activities and have experience in preparation of Digitalization System documentation as defined under procedures. Your responsibilities will include preparing Supplier/Service Provider Assessments for the Digitalization Process, developing Standard Operating Procedures for the operation and maintenance of the Digitalization System, and conducting Impact Assessments and Risk Assessment reports related to the Digitalization Process. You will be responsible for ensuring that supplier/vendor documents are in order for the Digitalization System and reviewing the ...

As an Aras PLM - Business Analyst at Airbus India Private Limited in Bangalore, India, you will be responsible for supporting the Project and run mode activities in the Cabin and Customisation Automation domain for Airbus Digital. Your role will involve ensuring automated and seamless E2E use of customer definition for all downstream processes from offer until the end of A/C operations. You will be part of a transnational team operating in the C&C domain headquartered in Hamburg, Germany. **Key Responsibilities:** - Provide functional and process expertise in relation to Aras PLM applications. - Support lifecycle management activities for project deployment. - Troubleshoot and resolve incide...

As a Security and Compliance Manager at Visit Health, you will play a crucial role in enhancing the security frameworks, regulatory compliance, and risk management initiatives of the organization. Your responsibilities will include: - Develop and implement security policies, standards, and guidelines to ensure a secure environment. - Conduct risk assessments and security audits to identify vulnerabilities and mitigate risks effectively. - Collaborate with IT and legal teams to ensure secure infrastructure and data protection measures are in place. - Monitor emerging security threats and provide recommendations for appropriate countermeasures. In terms of regulatory compliance and audits, you...