19944 Incident Management Jobs - Page 44

Job Description : • MSP Governance: Direct and manage the day-to-day activities of external partner teams (L1/L2/L3 support). Ensure they are meeting contractual SLAs and KPIs. • Vendor Relations: Manage commercial and technical relationships with ISPs (Airtel, Jio, etc.), Hardware OEMs (Cisco, OEM), and Cloud vendors. • Audit & Compliance: Regularly audit partner performance and network configurations to ensure they align with organizational security policies and industry standards. • AWS Operations: Oversee the operational health of existing AWS Landing Zones. Monitor Direct Connect usage, Transit Gateway routing tables, and VPC flow logs for security or performance operational drifts. • S...

Brief Job Description : • Team Management: Lead, mentor, and train a team of L1/L2 Desktop Support Engineers and Service Desk analysts. • Incident Management: Oversee the troubleshooting of complex desktop, laptop, and peripheral issues. Serve as the final escalation point for critical user issues. • SLA Management: Define and enforce Service Level Agreements (SLAs) for response and resolution times to ensure high user satisfaction (CSAT). • VIP Support: Lead and mentor a team to manage a white-glove support for Higher-level executives and critical stakeholders. • Procurement Strategy: Manage the procurement process for hardware and software. Negotiate with vendors (OEMs and VARs) to secure ...

Technical and Professional Expertise: Customer Handling Skills & Good communication skills (Fluency in English and Hindi is a must) Incident management and usage of ticketing tools - Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills. Unparalleled Listening and Comprehension capabilities Ability to keyboard to capture important details on a call for documentation ITIL Basic Knowledge, Proficient in handling customer queries. Responsibilities : Provide direct technical assistance to customers via phone, email, and chat. Identifies issues create Service Request or Incident based on the issue type and provide L1 resolution. Work diligently...

The role is suitable for someone who is able to consistently deliver output; from urgent bug fixes, to longer term enhancements, someone who is capable of managing multiple asks and complete end-to-end development work on a sophisticated production system that is undergoing regular change. They will flourish in a process-driven environment, is able to complete and manage various tasks, diagnose and troubleshoot issues, and ensure all processes are completed on a daily basis to a high standard. They will also use their technical skills to improve processes, build new requirements to prescribed standards, a gst other responsibilities. Outside of operational tasks, they will get to take part in...

We have a real passion for delivering the best product experience for our community members. We work closely with all teams and share responsibility for rapidly delivering production-ready features to our community. We build or contribute to infrastructure, reliability tooling, and practices that help teams ship quickly and safely. We think a lot about things like good alert hygiene, endly runbooks, clear SLOs, and how to make deployments feel boring in the best possible way. As a Senior SRE, youll be a technical leader in how we design, observe, and operate our systems in production. Rather than tuning kernels all day, you focus on how services behave as a whole: reliability, performance, f...

Role Operations Expert Visit our website bmwtechworks. in to know more. Follow us on LinkedIn I Instagram I Facebook I X for the exciting up . Location Bangalore/ Chennai Experience: 6 8 Years Number of openings 1 What awaits you/ Job Profile Implement operational strategies, policies, and procedures. Manage day-to-day operations to meet production targets. Enhance productivity, particularly in onPrem operations. Support backend development for client applications. Set up infrastructure itoring and alerting systems and develop dashboards. Manage Microsoft IIS and batch jobs operations. Utilize initial Python experience for scripting and automation. Coach and support team professional growth....

You will be joining Orane Consulting Pvt. Ltd. as a SAP SD Consultant based in Noida. With over 14 years of successful operation, Orane Consulting is a global leader in IT innovation specializing in SAP S/4HANA on Cloud, SAP Analytics Cloud, Group Reporting & Disclosure Management, and BPC Cloud. **Role Overview:** - Good understanding of business processes related to Sales and Distribution domain - Knowledge of SAP S/4 HANA from SAP SD module perspective - Experience in full cycle implementation and support projects for designing and configuring SD module - Proficient in Quotation, Inquiry, Order, Outbound Delivery, Billing, Credit Management, Export, Service Sale, Taxation, Pricing, Shippi...

Role Overview: In this role, you will lead a team of talented engineers and duty officers across multiple time zones, driving operational maturity, building robust processes, and fostering a culture of continuous improvement. If you are a seasoned leader with deep technical expertise and a passion for operational excellence, this is an exciting opportunity to make a significant impact on a global scale. Key Responsibilities: - Lead and manage the Site Reliability engineering team, providing guidance on escalated technical issues and complex infrastructure challenges - Oversee 24/7 monitoring and management of multi/hybrid cloud and on-premises infrastructure, ensuring optimal performance and...

Andersen is hiring a Site Reliability Engineering Lead in India to drive reliability and performance for large-scale digital insurance platforms, enhancing integrations, optimizing cloud systems, and ensuring stable, high-quality service delivery. The customer is a well-established global organization providing financial protection and risk-management services across various markets. With a diverse portfolio and teams operating in multiple regions, the company supports businesses and individuals through reliable, scalable solutions. The project focuses on enhancing large-scale digital platforms, improving cloud performance, optimizing integrations, and modernizing systems to support efficien...

Andersen is hiring a Site Reliability Engineer with Microsoft Azure in India to drive reliability and performance for large-scale digital insurance platforms, enhancing integrations, optimizing cloud systems, and ensuring stable, high-quality service delivery. The customer is a well-established global organization providing financial protection and risk-management services across various markets. With a diverse portfolio and teams operating in multiple regions, the company supports businesses and individuals through reliable, scalable solutions. The project focuses on enhancing large-scale digital platforms, improving cloud performance, optimizing integrations, and modernizing systems to sup...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will be responsible for leading the design, construction, and configuration of applications. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also provide guidance to...

About The Role Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Large Language Models Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI / ML Engineer, you will engage in the development of applications and systems that leverage artificial intelligence tools and cloud ...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Business Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions to enhance operational efficiency and effectiveness. Roles & Responsibilities:- Expected to perform independently and becom...

Roles and Responsibility Design, develop, and implement BMC Remedy solutions to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for BMC Remedy projects. Troubleshoot and resolve technical issues related to BMC Remedy implementation. Provide training and support to end-users on BMC Remedy applications. Participate in code reviews to ensure high-quality code standards. Job Requirements Strong understanding of BMC Remedy architecture and functionality. Experience with BMC Remedy development tools and technologies. Excellent problem-solving skills and attention to detail. Ability to ...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring that the applications are aligned with the needs of the organization and contribute to its overall success. Ro...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is req...

Do RESPONSIBILITIES Provide License Management Consultancy and Guidance for good management and maintenance of licenses and contracts. Important focus on cost reduction and savings Focus on Audit Readiness Activities and participation in external and internal audits. Managing/reducing complexity in Licensing Domain Areas Managing the noncompliance risk and mitigate in given time. Having an efficient process to follow up with the regular and complex changes on license models from our main suppliers. Maintaining contract summary and following up updated catalog for main suppliers Drive all activities related to Tools Management, including requirements management, collection of the as-is situat...

Knowledge in Change Management and Service Request system in Service Now. Create and Maintain reports for Patch compliance and System Audit data. Participate in OS patch management and coordination. Develop and Test Windows Security patch Packages. Applies ITIL Framework Process Knowledge. Familiar with Standard Security best practices. Troubleshoot Windows OS and Microsoft Application security patch Installations. Preferably Windows Server administration and engineering. Preferably Red Hat Enterprise Linux 6 and OpenStack Administration. Preferably Basic Knowledge of Cloud Technologies. Preferably Basic Knowledge in Azure/AWS/Open stack. Understanding Japanese Manuals and Specifications. Co...

As an Intake Analyst at our company, you will play a crucial role in managing the intake and validation of requests from project/product delivery teams. Your responsibilities will include: - Being the single-entry point for all requests and ensuring their completeness in terms of scope, approvals, dependencies, and timing. - Providing effort/usage/cost estimates to stakeholders before committing resources. - Categorizing and routing requests to the appropriate owners such as Environment Manager, Change Manager, or Incident Manager. You will also be responsible for coordination and communication by: - Maintaining dashboards/reports on request pipeline, SLA status, and upcoming allocations. - ...

As a UCC Collaboration Sr. Lead at Tata Communications, your role involves managing day-to-day network operations and maintenance in the Unified Collaborations domain. You will be responsible for customer change requests, platform uptime, incident management, problem management, CFT/OEM interlock, and escalation support for operations. Your contributions are crucial for ensuring network efficiency and availability. **Key Responsibilities:** - Create and maintain infrastructure for field and network operations to enhance network efficiency and availability. - Manage new enhancements and resolve issues promptly. - Handle proactive/reactive fault management and incident management, ensuring tim...

2 - 8 years of experience in Process Assurance Work from office Mandatory Mandatory - Industry into BFSI/Brokerage only will be considered B.E/B.tech or M. tech qualifications only Immediate to 30 days only Bachelors degree in IT, Engineering, or related discipline (Masters preferred). 2-8 years of experience in IT Service Management, Service Assurance, or Process Excellence roles. ITIL Foundation certification required; ITIL Intermediate/Expert/4 MP preferred. Strong knowledge of ITSM tools (e.g., ServiceNow, Remedy). Experience handling governance, service reporting, and compliance frameworks Interested candidates can share their CV at shyamli.mhatre@protivitiglobal.in

Roles and Responsibility Manage and maintain software assets, including licensing and compliance. Develop and implement effective software asset management processes and procedures. Collaborate with cross-functional teams to identify and mitigate risks associated with software assets. Analyze and report on software asset usage and provide recommendations for improvement. Ensure compliance with industry standards and regulatory requirements. Develop and maintain relationships with vendors and stakeholders. Job Requirements Strong understanding of software asset management principles and practices. Experience with software license management and compliance. Excellent analytical and problem-sol...

Key Responsibilities Coordinate with business and IT process owners to initiate, scope, plan, and conduct periodic controls assessments to identify areas of risk by evaluating the design and operating effectiveness of Information Technology General Controls (ITGC) over applications, operating systems, and databases as well as the network infrastructure including cybersecurity controls Planning, testing, documentation and reporting Communicate issues to process owners, ensuring their understanding of associated risks and the actions needed to remediate those risks Prepare reports based on the adequacy and effectiveness of controls evaluated/tested Track and Monitors open issues and conducts f...

There s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the worlds most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Chief Technology Office, you will solve complex and broad business problems with simple and straightforward solutions. We are seeking a Site Reliability Engineer (SRE) to help drive reliable, scalable, and intelligent platform operations in a global financial environment. This role combines technical support, DevOps practices, and SRE principles including on-call incident response, automation, and a customer-first mindse...

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer. Key Ar...