Job
Description
As an OSS Expert, you will be responsible for ensuring comprehensive OSS administration, fault incident, and problem management of multi-vendor OSS tools in Chennai / Noida. You will be expected to adhere to SLA (Service Level Agreement) and OLA (Operational Level Agreement) requirements. Handling higher-level escalations during incidents, you will provide resolution, detailed analysis, and expertise for complex faults that demand extensive procedural and technical knowledge. **Key Responsibilities:** - Leverage your expertise in OSS, NMS, and EMS tools to monitor and manage network infrastructures effectively, ensuring optimal performance and reliability. - Apply your knowledge of Incident, Change, and Problem Management processes to swiftly address disruptions, minimize downtime, and implement long-term solutions. - Adhere to Change Management protocols to ensure that all modifications to the network infrastructure are systematically planned, assessed, and executed, minimizing risks associated with changes. - Coordinate with internal teams and external vendors to resolve network issues efficiently, ensuring minimal disruption to services. - Manage shifts effectively, overseeing Incident Management, OSS Monitoring, and Mail Acknowledgment processes to ensure continuous support and monitoring. - Refine your analytical skills, employing techniques like root cause analysis to address and resolve infrastructure and application issues effectively. - Expand your understanding of networking protocols and IoT technologies, staying abreast of advancements to ensure robust and secure network operations. - Enhance your knowledge of security concepts, implementing best practices to safeguard network infrastructures against potential threats. **Qualifications:** - Graduates with a Bachelor's or Master's degree in Engineering, or a Bachelor's or Master's degree in Computer Applications (BCA or MCA) with 7+ years of experience. - Experience in Multi-Vendor OSS NMS/EMS systems administration (Nokia Netact, NFM-P&T, Alcatel 5620, 5620 SAM MD, CISCO IOT Service Manager, Ciena NCS/Site Manager, Fortinet FW Manager, Huawei-U2000, Samsung-USM/CMS, and Ericsson-ENM). Should have worked in any 2-3 tools. - Expert support for OSS administration in multi-vendor OSS tools NMS and EMS. - Proven experience in OSS tools fault management, network troubleshooting, and incident response. - Hands-on experience in troubleshooting complex large-scale Multi-Vendor OSS tools with a minimum of 5 years in handling Openshift / Linux base infra and application. **Additional Details:** - Knowledge of Netact, NFM, CISCO, Ciena, Samsung USM/CMS. - Redhat certification, Open shift cloud & scripts (Python) would be considered a plus. As an OSS Expert, you will be responsible for ensuring comprehensive OSS administration, fault incident, and problem management of multi-vendor OSS tools in Chennai / Noida. You will be expected to adhere to SLA (Service Level Agreement) and OLA (Operational Level Agreement) requirements. Handling higher-level escalations during incidents, you will provide resolution, detailed analysis, and expertise for complex faults that demand extensive procedural and technical knowledge. **Key Responsibilities:** - Leverage your expertise in OSS, NMS, and EMS tools to monitor and manage network infrastructures effectively, ensuring optimal performance and reliability. - Apply your knowledge of Incident, Change, and Problem Management processes to swiftly address disruptions, minimize downtime, and implement long-term solutions. - Adhere to Change Management protocols to ensure that all modifications to the network infrastructure are systematically planned, assessed, and executed, minimizing risks associated with changes. - Coordinate with internal teams and external vendors to resolve network issues efficiently, ensuring minimal disruption to services. - Manage shifts effectively, overseeing Incident Management, OSS Monitoring, and Mail Acknowledgment processes to ensure continuous support and monitoring. - Refine your analytical skills, employing techniques like root cause analysis to address and resolve infrastructure and application issues effectively. - Expand your understanding of networking protocols and IoT technologies, staying abreast of advancements to ensure robust and secure network operations. - Enhance your knowledge of security concepts, implementing best practices to safeguard network infrastructures against potential threats. **Qualifications:** - Graduates with a Bachelor's or Master's degree in Engineering, or a Bachelor's or Master's degree in Computer Applications (BCA or MCA) with 7+ years of experience. - Experience in Multi-Vendor OSS NMS/EMS systems administration (Nokia Netact, NFM-P&T, Alcatel 5620, 5620 SAM MD, CISCO IOT Service Manager, Ciena NCS/Site Manager, Fortinet FW Manager, Huawei-U2000, Samsung-USM/CMS, and Ericsson-ENM). Should have worked in any 2-3 tools. - Expert support for OSS administr
