Job
Description
As a highly skilled Technology Support Analyst, your role will involve providing L2/L3 production support for Broadridge's Regulatory Reporting platform. Your deep expertise in supporting the platform will be crucial in ensuring high availability and stability of the system. Additionally, you will investigate, triage, and resolve application issues and data discrepancies across front-to-back systems. As the subject matter expert (SME) for the platform within the support team, you will work closely with business, operations, and technology teams to guarantee timely and effective resolution of production issues in a critical financial reporting environment. Key Responsibilities: - Provide L2/L3 production support for Broadridge's Regulatory Reporting platform, ensuring high availability and stability of the system. - Investigate, triage, and resolve application issues and data discrepancies across front-to-back systems. - Work directly with Broadridge product teams as needed to escalate and resolve platform-specific issues. - Act as the subject matter expert (SME) for the platform within the support team. - Monitor daily reporting workflows, scheduled tasks, and regulatory submissions. - Support monthly/quarterly release cycles, including validation and post-deployment checks. - Collaborate with end-users, business analysts, and infrastructure teams for root cause analysis and continuous improvement. - Maintain detailed runbooks, SOPs, and knowledge articles specific to the Broadridge platform. Qualifications Required: - 5+ years of technology/application support experience in financial services. - Hands-on experience with Broadridge Regulatory Reporting platform (e.g., RegPro, RRD, or equivalent Broadridge solutions). - Strong analytical and troubleshooting skills with exposure to SQL, Unix/Linux, and log analysis. - Knowledge of trade lifecycle, regulatory reporting frameworks (e.g., EMIR, MiFID II, SFTR), and data reconciliation workflows. - Experience in working under ITIL-based processes (incident, problem, change management). - Excellent stakeholder communication and incident management skills. Nice-to-Have Skills: - Familiarity with DevOps tools, job schedulers (e.g., Control-M), and monitoring platforms (e.g., AppDynamics, Splunk). - Prior experience working in a global support model with shift-based or on-call rotations. This role also requires proficiency in English at a B2 Upper Intermediate level. (Note: Any additional details of the company were not provided in the job description.) As a highly skilled Technology Support Analyst, your role will involve providing L2/L3 production support for Broadridge's Regulatory Reporting platform. Your deep expertise in supporting the platform will be crucial in ensuring high availability and stability of the system. Additionally, you will investigate, triage, and resolve application issues and data discrepancies across front-to-back systems. As the subject matter expert (SME) for the platform within the support team, you will work closely with business, operations, and technology teams to guarantee timely and effective resolution of production issues in a critical financial reporting environment. Key Responsibilities: - Provide L2/L3 production support for Broadridge's Regulatory Reporting platform, ensuring high availability and stability of the system. - Investigate, triage, and resolve application issues and data discrepancies across front-to-back systems. - Work directly with Broadridge product teams as needed to escalate and resolve platform-specific issues. - Act as the subject matter expert (SME) for the platform within the support team. - Monitor daily reporting workflows, scheduled tasks, and regulatory submissions. - Support monthly/quarterly release cycles, including validation and post-deployment checks. - Collaborate with end-users, business analysts, and infrastructure teams for root cause analysis and continuous improvement. - Maintain detailed runbooks, SOPs, and knowledge articles specific to the Broadridge platform. Qualifications Required: - 5+ years of technology/application support experience in financial services. - Hands-on experience with Broadridge Regulatory Reporting platform (e.g., RegPro, RRD, or equivalent Broadridge solutions). - Strong analytical and troubleshooting skills with exposure to SQL, Unix/Linux, and log analysis. - Knowledge of trade lifecycle, regulatory reporting frameworks (e.g., EMIR, MiFID II, SFTR), and data reconciliation workflows. - Experience in working under ITIL-based processes (incident, problem, change management). - Excellent stakeholder communication and incident management skills. Nice-to-Have Skills: - Familiarity with DevOps tools, job schedulers (e.g., Control-M), and monitoring platforms (e.g., AppDynamics, Splunk). - Prior experience working in a global support model with shift-based or on-call rotations. This role also requires proficiency in English at a B2 Upper Intermediate level.
