Jobs
Interviews

286 Log Analysis Jobs

Setup a job Alert
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Technical Support member, you will be responsible for handling escalated issues related to C# applications and MS SQL databases from the L1 support team. Your key duties will involve investigating and resolving application-level bugs, errors, and performance issues. You will also provide support for integration issues, database queries, and stored procedures. In your role, you will be expected to troubleshoot application issues written in C# by analyzing code, logs, and error messages. Additionally, diagnosing and resolving MS SQL-related issues such as slow queries, deadlocks, and transaction problems will be part of your responsibilities. Complex issues will need to be escalated to L3 support, along with providing detailed documentation and analysis for quicker resolution. Monitoring and maintaining application health and performance using relevant tools and techniques will be crucial. Routine database maintenance tasks such as backups, index optimization, and checking for database consistency will also fall under your purview. When it comes to incident management, you will be required to respond to incidents within the agreed SLA and prioritize tasks for timely resolution. Detailed documentation of incidents, troubleshooting steps, and resolution details will need to be maintained for future reference and knowledge sharing. Additionally, assisting in patching, updates, and deployments in collaboration with the L3 and development teams will be part of your responsibilities. Collaboration and effective communication are key aspects of this role. You will collaborate with L3 engineers and developers to provide feedback on recurring issues and suggest improvements. Acting as a point of escalation for L1 support, providing coaching and knowledge transfer where necessary, will be essential. Communicating status and updates to relevant stakeholders to ensure transparency on critical incidents is also expected. In terms of technical skills, you should have a good understanding and hands-on experience with C# programming. Proficiency in MS SQL Server, including T-SQL, stored procedures, and query troubleshooting, is required. Experience with debugging tools and techniques, such as log analysis and issue tracking, will be beneficial. Problem-solving skills are essential for this role, as you will be expected to analyze and troubleshoot intermediate-level technical issues independently. Experience in identifying and resolving performance bottlenecks in applications and databases is also highly valued. Strong communication skills are necessary to interact effectively with L1 support, L3 engineers, developers, and other stakeholders. The ability to translate technical issues into language understandable to non-technical stakeholders is crucial for successful collaboration. If you possess the required technical skills and problem-solving abilities, along with strong collaboration and communication skills, this Technical Support position at Inventrax could be an exciting opportunity for you.,

Posted 1 day ago

Apply

1.0 - 5.0 years

0 Lacs

ahmedabad, gujarat

On-site

You will be responsible for working in 24x7 shifts and keeping continuous vigilance on all logs and alerts. Your main duties will include detecting incidents by monitoring the SIEM console, rules, reports, and dashboards. You will need to monitor SIEM console resources to identify any anomalies and report incidents to the concerned team and SOC. If SLAs are not met, you will be required to escalate the incidents. Monitoring the health of the SIEM tool, triaging events related to EDR tool and M365, and assisting the SOC Analyst in incident workflow are also part of your responsibilities. You will assist the SOC team in incident detection and resolution, communicate with external teams for incident resolution, and maintain documentation and MIS reports. In terms of technical and functional skills, you should have an understanding of Cybersecurity Fundamentals & Security Fundamentals, be proficient in log analysis, threat intelligence, and have knowledge of networking/operating systems and good communication skills. Soft skills such as problem-solving, time management, critical thinking, and teamwork are essential for this role. Additionally, having SIEM certifications and other cybersecurity certifications will be beneficial for this position.,

Posted 2 days ago

Apply

2.0 - 6.0 years

0 Lacs

thane, maharashtra

On-site

You are a skilled QA Engineer with 2-5 years of experience in QA Testing, Mobile & Web App Testing, Bug Tracking, Log Analysis, Selenium, and Appium. You will be joining our quality assurance team under the guidance of the QA Lead. Your responsibilities will include executing test cases for mobile applications, ATM applications, and websites, identifying defects, and ensuring the quality of our products. You will be tasked with executing test cases for mobile applications, ATM applications, and websites to ensure that all functionalities work as intended. Your role also involves identifying, documenting, and tracking defects using bug-tracking tools, collaborating with developers for timely resolutions. You will assist in writing detailed test cases based on product requirements, perform regression testing, analyze application logs, and system outputs to identify issues. Collaboration is key as you will work closely with cross-functional teams, including developers and product managers, to understand requirements and communicate testing results effectively. It is important to maintain accurate documentation of test results, defects, and testing processes for clear communication within the team. The qualifications for this role include a Bachelor's degree in Computer Science, Information Technology, or a related field, along with 2-4 years of experience in software quality assurance focusing on mobile applications, ATM applications, or websites. You should have a strong understanding of testing methodologies, experience in writing and executing test cases, and familiarity with logging tools and analysis techniques. Excellent analytical and problem-solving skills, along with good written and verbal communication skills, are required. Preferred skills for this role include experience with automated testing tools such as Selenium and Appium, as well as familiarity with Agile methodologies and working in Agile environments.,

Posted 2 days ago

Apply

5.0 - 9.0 years

0 Lacs

thane, maharashtra

On-site

You are an experienced QA Lead with 5-8 years of experience, responsible for overseeing the quality assurance process for mobile applications, ATM applications, and websites. Your role involves developing and executing test plans, writing comprehensive test cases, and ensuring the delivery of high-quality products. Your key responsibilities include leading testing efforts, developing detailed test cases, executing various types of testing, analyzing logs, collaborating with stakeholders, developing QA strategies, mentoring junior team members, and providing regular status reports on testing progress. To qualify for this role, you should have a Bachelor's degree in Computer Science or related field, 5-8 years of software quality assurance experience, proficiency in writing test cases and executing different types of testing, familiarity with QA tools, strong analytical and problem-solving skills, and excellent communication skills. Preferred skills include experience with automated testing tools like Selenium and Appium, knowledge of Agile methodologies, and experience working in Agile environments.,

Posted 2 days ago

Apply

0.0 - 4.0 years

0 Lacs

delhi

On-site

As a Technical Support Engineering Intern at Microsoft, under supervision, you will provide technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex computer systems, complex software, or networked and/or wireless systems. You will perform troubleshooting and related analyses, escalate issues as appropriate, or serve as the escalation point for highly complex issues. Interns at Microsoft work on real-world projects in collaboration with teams across the world, while having fun along the way. You will be empowered to build a community, explore your passions, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. Responsibilities: - Review issues and contact customers to understand the problem. Ensure customers are informed about the status/solution of their issue. Utilize troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. - Analyze problems and develop solutions to meet customer needs using log analysis and other proprietary tools. - Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. - Provide feedback to improve products to more senior engineers or technical advisors. - Attend case triage meetings and/or case discussions to collaborate and share ideas to resolve problems. Qualifications: - Currently pursuing a Bachelor's Degree in Computer Science, Information Technology (IT), or a related field. - Must have at least 1 semester/term remaining following the completion of the internship.,

Posted 2 days ago

Apply

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

You should have a minimum of 5 years of experience in load testing and profiling using tools like JMeter and Jprofiler. Experience in Oracle Application and familiarity with AWR report/Log analysis is required. Additionally, you should possess good knowledge of APM tools such as AppDynamics, Splunk, New Relic, or equivalent. Your responsibilities will include profiling CPU Utilization, Memory Usage, Network Usage, and generating various reports to evaluate the performance of the product. A strong background in performance engineering with expertise in performance benchmarks is essential. You must be adept at developing Performance Test Plans and Performance Test Scenarios based on requirements and design documents. This involves specifying Testing Overview, Approach, Strategy, Scope, Architecture, Environment, Roles, and Responsibilities. Familiarity with agile development methodology and the ability to collaborate effectively with multi-geography/site teams is crucial. Prior experience with Server and Client OS based technologies, especially Linux OS, is preferred. A good understanding of distributed systems, APIs, and cloud computing is necessary. Proficiency in scripting languages such as JavaScript, Python, Ruby, Golang, as well as compiled languages like Java and .NET, is expected. Experience with cloud technologies like AWS, Azure, and OCI is beneficial. You should possess strong analytical and problem-solving skills, along with excellent communication abilities.,

Posted 3 days ago

Apply

3.0 - 7.0 years

5 - 9 Lacs

Hyderabad

Work from Office

What is the Systems Analyst, Digital Assets Operations Team responsible for? We're seeking a detail-oriented Systems Analyst to join our operations team. The ideal candidate will excel in system monitoring, investigating, and troubleshooting alerts. Curiosity, strong communication skills, and a proactive mindset are essential. Additionally, you'll contribute to the design and development of new features. Flexibility in scheduling for comprehensive time zone coverage is a must. What is the Systems Analyst, Digital Assets Operations, responsible for? Monitor production systems and respond to alerts in a timely and effective manner Investigate and troubleshoot issues across multiple systems and services Collaborate with developers and stakeholders to improve system reliability and visibility Contribute to operational documentation, runbooks, and knowledge sharing Participate in the development and rollout of new features and improvements Rotate on-call coverage to ensure round-the-clock support What ideal qualifications, skills & experience would help someone to be successful? Experience in systems analysis, operations support, or site reliability engineering Proficiency with monitoring tools and log analysis Strong problem-solving skills with a data-driven approach Ability to work independently and in cross-functional teams Excellent communication and documentation skills Preferred/Plus Skills and Experience: Experience with Azure cloud services Familiarity with Java and Spring Boot applications Hands-on experience with Splunk for log analysis Understanding of Okta for identity and access management Comfort working with Kubernetes-managed environments Exposure to public blockchain data query and interrogation tools or techniques Work Shift Timings - 2:00 PM 11:00 PM IST Experience our welcoming culture and reach your professional and personal potential! Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, theres a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for lifes adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered. Highlights of our benefits include: Professional development growth opportunities through in-house classes and over 150 Web-based training courses An educational assistance program to financially help employees seeking continuing education Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employees dependents (spouses, children and dependent parents) Life insurance for protection of employees families Personal accident insurance for protection of employees and their families Personal loan assistance Employee Stock Investment Plan (ESIP) 12 weeks Paternity leave Onsite fitness center, recreation center, and cafeteria Transport facility Child day care facility for women employees Cricket grounds and gymnasium Library Health Center with doctor availability HDFC ATM on the campus

Posted 3 days ago

Apply

3.0 - 5.0 years

1 - 6 Lacs

Noida

Work from Office

Good experience in SIEM tools, event logging and event analysis and experience in forensic analysis, Packet Analysis tools like Wireshark, TCP Dump etc. SIRT/SIEM/Threat Hunting Background/intel, netwitness, splunk, qRadar, RSA Netwitness, Linux/python understanding/Ethical hiking/programming background added advantage. Good knowledge in enterprise security products like SIEM tools, SOC, Security Incident Management, Threat Intel, Malware analysis, Firewalls, IPS, Web/content Filtering tools, AV, APT Tools, Wireshark, TCP Dump, Encase/Any other Forensic tool kit Very good understanding of security fundamentals and principles, attack techniques, Mitre, TTP, hacking tools etc Having experience of managing team of 24X7 team members across multiple locations. Red/Blue teaming activities Hands on experience on Threat Intel Management/Platform (TIM/TIP) Leveraging knowledge of the Cyber Kill Chain Framework and working familiarity of the MITRE ATT&CK Framework. Location: Noida. Must be willing to work in 24/7 shifts (including night shifts).

Posted 3 days ago

Apply

3.0 - 7.0 years

0 Lacs

kapurthala, punjab

On-site

As a Cybersecurity Specialist, you will be responsible for safeguarding your organization's IT systems, networks, data, and digital assets. Your primary objective will be to protect these assets from unauthorized access, cyber attacks, malware, and data breaches. You will play a crucial role in ensuring the continual secure operation of your organization's information systems by conducting risk assessments, developing security policies, configuring firewalls, detecting intrusions, and responding to security incidents. Your key responsibilities will include: Threat Assessment and Risk Management: - Identifying potential vulnerabilities and security threats in systems and networks. - Conducting regular security audits, scans, and penetration tests. - Analyzing security risks and providing recommendations for enhancements and risk mitigation. Security System Deployment and Maintenance: - Configuring and maintaining firewalls, intrusion detection systems, intrusion prevention systems, SIEM solutions, etc. - Implementing access control policies, VPNs, and multi-factor authentication. Security Monitoring and Incident Response: - Monitoring network traffic and system activity in real-time to detect suspicious behavior. - Responding to security incidents like data breaches, DDoS attacks, and malware intrusions, and performing forensic analysis. Policy and Compliance: - Assisting in developing and updating information security policies and best practice guidelines. - Ensuring systems comply with industry standards such as ISO 27001, NIST, PCI-DSS, HIPAA, and GDPR. Staff Training and Awareness Raising: - Organizing network security training for employees to mitigate human factors like social engineering and phishing attacks. - Enhancing the overall security awareness within the organization. To excel in this role, you should have: - A Bachelor's degree or above in Computer Science, Cyber Security, Information Technology, or related fields. - Knowledge of common attack methods and mastery in operating system security, network protocols, and encryption technology. - Proficiency in using security tools like Wireshark, Nmap, Metasploit, Kali Linux, Splunk, and CrowdStrike. - Experience in log analysis, incident response, and vulnerability management. Join our team as a Cybersecurity Specialist and contribute to the protection of our organization's critical assets against evolving cyber threats.,

Posted 3 days ago

Apply

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

As a Tech Support, your responsibilities will include monitoring the Alert system, APM, Servers health, DB Backup jobs, Web application status, and CPU/Memory Utilization of the microservices. You will be required to investigate issues by analyzing logs from various Log Management and other tools to effectively resolve or escalate the issues. Handling incoming issues/tickets through Email, Service Desk, and JIRA will be part of your daily tasks. Taking ownership of Unresolved Issues, Escalations, and Root Cause Analysis is essential to ensure timely resolution. Following standard procedures for escalating unresolved issues to the appropriate internal teams to prevent SLA breaches is crucial. Collaboration with Internal teams, Business team, Customer care team, and 3rd party vendors is necessary to facilitate issue status updates and resolutions. You will also need to identify common issue patterns and recommend process improvements while setting up alerts and creating a Run Book. To excel in this role, you should possess a strong understanding of Log Analysis, basic knowledge of Cloud Services, and Monitoring Services. Effective communication skills, proactiveness, service orientation, and customer focus are key attributes required. Multitasking, prioritizing, flexibility, adaptability, quick problem-solving skills, and being a team player are essential for success in this position. Additionally, a willingness to learn new skills will be beneficial for personal and professional growth.,

Posted 3 days ago

Apply

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

As part of our Managed Services, you will play a crucial role in driving, delivering, and supporting our premier solutions and service offerings revolving around complex, self-service, enterprise-level Contact Center technologies. We are currently looking for an experienced IPT Escalation Engineer. In this position, you will collaborate with our enterprise-level clients, offering troubleshooting expertise mainly in Cisco IPT solutions including the Unified Contact Center Enterprise and Unified Communications product suites. Your responsibilities will involve utilizing your knowledge and experience to resolve issues related to CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP, and Voice Gateways. This includes expertise in SIP protocols, Voice Gateway support and administration, Cisco CUBEs, ICM (IPCC, CVP, and CTIOS) support and administration (Optional), IP Telephony Solution Design and support, and Oracle ACME SBC support and administration (Optional). Preferred Technical Skills and Experience: - 3 to 5 years of experience in configuring and supporting complex IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS), and Oracle ACME. - Strong background in troubleshooting Cisco Voice Gateways and Oracle ACME SBCs. - UCCE (IPCC) Enterprise script, design, deployment, and/or support experience. - SIP deployment and support experience. - Demonstrated ability to handle complex problem isolation within Telecommunications infrastructures, including FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols. - Previous involvement in designing, administering, or supporting LAN/WAN [HSRP, QoS, VLANs, Bandwidth modeling and VoIP infrastructures. - Experience in configuring and troubleshooting Voice Gateways and SBCs. - Familiarity with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis can be beneficial. - Knowledge of Cisco Emergency Responder (CER). - Leadership & Certifications: Cisco Certifications (e.g., CCNA, CCNP, CCIE, etc.). - Excellent documentation, presentation, and problem-solving skills. - Outstanding communication skills and client-facing abilities. - Ability to offer mentoring and support to junior support staff members. - VOSS support and administration (Optional).,

Posted 3 days ago

Apply

7.0 - 12.0 years

18 - 30 Lacs

Hyderabad, Pune, Bengaluru

Hybrid

Job Summary: We are seeking a skilled and proactive Application Support Engineer to monitor, support and enhance AWS-based applications . The ideal candidate will have experience in Python automation, user support and cloud infrastructure. Key Responsibilities: Monitor application health, performance, and availability using AWS tools. Respond to and resolve user queries and technical issues efficiently. Perform root cause analysis and implement long-term fixes. Develop Python scripts to automate routine tasks and improve operational workflows. Collaborate with development and DevOps teams to ensure seamless application deployment and maintenance. Maintain documentation for support procedures, known issues, and automation scripts. Participate in on-call rotation and incident response. Required Skills & Qualifications: 2+ years of experience in application support or a similar role. Strong hands-on experience with AWS services (e.g., EC2, CloudWatch, Lambda, S3, RDS). Proficiency in Python for scripting and automation. Familiarity with monitoring tools and log analysis. Experience with ticketing systems (e.g., Jira, ServiceNow). Excellent communication and analytical skills.

Posted 4 days ago

Apply

3.0 - 7.0 years

0 Lacs

delhi

On-site

As a Network Support Engineer at our company, you will play a crucial role in ensuring the security, integrity, and performance of our network infrastructure, both in cloud and on-premises environments. We are looking for talented individuals with experience in SOC, NOC, and Network Engineering to join our expanding security and infrastructure team in Delhi and Bengaluru. Your responsibilities will include monitoring and managing network security systems such as firewalls, IDS/IPS, VPNs, and proxies. You will be expected to analyze and respond to security incidents and vulnerabilities, implement and enforce security policies, standards, and best practices, and conduct regular audits of network architecture and access controls. Collaboration with IT and DevOps teams to secure networks, applications, and endpoints will also be a key part of your role. Additionally, you will perform vulnerability scanning, penetration testing, and assist in incident response planning and disaster recovery testing. To succeed in this role, you should have a strong understanding of network protocols, TCP/IP, firewalls, and intrusion detection/prevention systems. Hands-on experience with tools like Palo Alto, Fortinet, Cisco ASA, or similar is required. Familiarity with SIEM tools, log analysis, secure network design, segmentation, and access controls is also important. Experience in VPN configuration, DNS security, and endpoint protection will be beneficial. Although certifications like CCNA Security, CEH, CompTIA Security+, or CISSP are preferred, they are not mandatory. Joining our team will give you the opportunity to work on high-impact security infrastructure projects and grow your career in a fast-paced, learning-driven environment. We offer competitive compensation and flexible working options. If you are passionate about network security and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.,

Posted 6 days ago

Apply

15.0 - 20.0 years

30 - 45 Lacs

Navi Mumbai

Work from Office

Job Title: Senior Lead Geophysicist Main Purpose To lead geophysical interpretation and modeling activities for exploration and development projects by leveraging advanced seismic data analysis, geophysical logging interpretation, and 3D geological modeling. The role is pivotal in reducing subsurface uncertainty and optimizing field development strategies. Key Responsibilities Lead interpretation of 2D and 3D seismic data for prospect generation and reservoir characterization. Perform seismic attribute analysis and modeling to delineate subsurface structures and stratigraphy. ¢ ¢ ¢ ¢ Interpret lithology and petrophysical properties from geophysical logs. Conduct quality projections and reservoir property estimation from geophysical data sets. Deliver structural interpretation using integrated geophysical and geological inputs. Execute 3D domain modeling and interpretation using industry-standard geophysical software. ¢ Validate interpretation results through integration with well data, core analysis, and field development plans. ¢ ¢ Provide technical leadership and mentorship to junior geoscientists and geophysicists. Collaborate with cross-disciplinary teams including geology, petrophysics, and reservoir engineering. ¢ Present technical findings and recommendations to internal and external stakeholders. Required Skills and Qualifications ¢ 1520 years of relevant experience in geophysics, with a strong focus on seismic data interpretation and geophysical log analysis. ¢ ¢ Masters or Ph.D. in Geophysics, Earth Sciences, or a related discipline. Strong expertise in seismic interpretation, attribute analysis, and log-based lithology interpretation. ¢ ¢ ¢ Proficiency in geophysical software such as Petrel, Kingdom, Paradigm, or equivalent. Deep understanding of structural geology and reservoir geophysics. Experience in integrating multiple data types for comprehensive subsurface models.

Posted 1 week ago

Apply

6.0 - 12.0 years

6 - 9 Lacs

Bengaluru

Work from Office

Skill: Hadoop Admin Grade -C2/C1 Location: Pune/Chennai/Bangalore NP: Immediate to 15 Days Joiners Only Execute weekly server rebuilds (21 30 nodes) with zero data loss and minimal performance impact Perform Hadoop-level pre/post validations: cluster health, HDFS usage, replication, skew, and logs Coordinate with Data Center Ops and Unix Admins for hardware and OS-level tasks Reconfigure and reintegrate rebuilt nodes into the cluster Provide weekday and rotational weekend support across BDH1 and BDH4 clusters Required Skills: Strong hands-on experience with Hadoop ecosystem (HDFS, YARN, MapReduce, HBase) Proficient in log analysis, volume/block checks, and skew troubleshooting Familiarity with open-source Hadoop distributions and production change controls Excellent communication and cross-team coordination skills Ability to work independently in a fast-paced, complex environment Hadoop

Posted 1 week ago

Apply

3.0 - 6.0 years

7 - 11 Lacs

Bengaluru

Work from Office

It s not just about your career or job title It s about who you are and the impact you will make on the world. Because whether it s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. It s not just about your career or job title It s about who you are and the impact you will make on the world. Because whether it s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. Who are we Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Who will you be working with Join Enterprise Information Security (EIS) to drive cybersecurity excellence leveraging intelligence, strategic partnerships, and analysis. Collaborate daily with cybersecurity personnel from Information Security Assurance, Security Architecture & Engineering, Security Operations along with key IT stakeholders to advance our information security capabilities. How will you make a difference As a member of Enterprise Information Security, Wabtec is looking for an individual to run a best-in-class Incident Response program. The Senior Response Analyst role reports directly into Security Operations and is on the digital front lines detecting, analyzing, and neutralizing cyber threats in real time to protect critical systems and data. Your role is a high-stakes blend of investigation and action, where every alert could be the start of a cyber battle you are trained to win. What do we want to know about you You must have: Bachelor s degree in computer engineering or STEM major and/or a minimum of four years of incident response, threat intelligence or information technology experience Ability to maintain an elevated level of discretion and personal integrity in the exercise of duties, including the ability to professionally address confidential matters Experience conducting malware and log analysis with the ability to present findings Proficient in intelligence gathering and root cause analysis to address cyber incidents Experience with the development of technical documentation Must be willing to work weekends/off-shift hours, as needed during incidents We would love it if you had: Firsthand experience with Microsoft Defender, MDO/MDE to protect information assets Direct experience using SIEM, Splunk to uncover insights and highlight notables Hands-on experience with popular incident response and orchestration tools Professional, coherent understanding of sophisticated threat actors and their TTPs Effective project management skills with ability to work on a Global team Excellent communication skills with the ability to manage joint response and remediation efforts and constructively influence peers and leadership Candidate must be able to react quickly, decisively, and deliberately in high stress situations What will your typical day look like Participate and maintain 24/7/365 incident response and threat intelligence services using both internal resources and an industry leading MSSP Leverage experience in cybersecurity intelligence and enterprise incident management to respond to threats discovered by continuous monitoring Anticipate and recover from potential issues prior to operational impact by driving initiatives through the information technology project management lifecycle What about the physical demands of the job(Usual office job examples) Regularly remaining in a stationary position, often standing, or sitting for prolonged periods Regularly communicating with others to exchange information Regularly required to attend meetings in person and virtually using video and audio computer equipment Regularly repeating motions that may include the wrists, hands, and/or fingers, such as typing Occasionally moving about to accomplish tasks or moving from one worksite to another Occasionally light work that includes moving objects up to twenty pounds You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary. Work Environment: (Usual office job) Hybrid work schedule (both on-site and remote) The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, they may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise Relocation assistance availability confirmed here. Our Commitment to Embrace Diversity: To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. . Who are we Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. . .

Posted 1 week ago

Apply

3.0 - 7.0 years

9 - 13 Lacs

Bengaluru

Work from Office

It s not just about your career or job title It s about who you are and the impact you will make on the world. Because whether it s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. It s not just about your career or job title It s about who you are and the impact you will make on the world. Because whether it s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. Who are we Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Who will you be working with Join Enterprise Information Security (EIS) to drive cybersecurity excellence leveraging intelligence, strategic partnerships, and analysis. Collaborate daily with cybersecurity personnel from Information Security Assurance, Security Architecture & Engineering, Security Operations along with key IT stakeholders to advance our information security capabilities. How will you make a difference As a member of Enterprise Information Security, Wabtec is looking for an individual to run a best-in-class Incident Response program. The Lead Response Analyst role reports directly into Security Operations and is on the digital front lines detecting, analyzing, and neutralizing cyber threats in real time to protect critical systems and data. Your role is a high-stakes blend of investigation and action, where every alert could be the start of a cyber battle you are trained to win. What do we want to know about you You must have: Bachelor s degree in computer engineering or STEM major and/or a minimum of five years of incident response, threat intelligence or information technology experience Advanced skills in intelligence gathering and root cause analysis to address cyber incidents Direct experience conducting malware and log analysis with the ability to present findings Ability to maintain an elevated level of discretion and personal integrity The ability to professionally address confidential matters Must be willing to work weekends/off-shift hours, as needed during incidents We would love it if you had: Strong people management skills with ability to provide direction to senior analysts Expertise with popular Endpoint Detection & Response platforms Advanced skills using SIEM to find insights and highlight key points Firsthand experience with popular incident response and orchestration tools Advanced knowledge of threat actors and their TTPs and associated countermeasures Candidate must be able to react quickly, decisively, and deliberately in high stress situations Effective project management skills with ability to work on a Global team Excellent communication skills with the ability to manage joint response and remediation efforts and constructively influence peers and leadership What will your typical day look like Continuously monitor the security landscape and provide detailed reports on trends Participate and maintain 24/7/365 incident response and threat intelligence services using both internal resources and an industry leading MSSP Leverage experience in cybersecurity intelligence and enterprise incident management to respond to threats discovered by continuous monitoring Anticipate and recover from potential issues prior to operational impact by driving initiatives through the information technology project management lifecycle What about the physical demands of the job(Usual office job examples) Regularly remaining in a stationary position, often standing, or sitting for prolonged periods Regularly communicating with others to exchange information Regularly required to attend meetings in person and virtually using video and audio computer equipment Regularly repeating motions that may include the wrists, hands, and/or fingers, such as typing Occasionally moving about to accomplish tasks or moving from one worksite to another Occasionally light work that includes moving objects up to twenty pounds You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary. Work Environment: (Usual office job) Hybrid work schedule (both on-site and remote) The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, they may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise Relocation assistance availability confirmed here. Our Commitment to Embrace Diversity: To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. . Who are we Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. . .

Posted 1 week ago

Apply

10.0 - 16.0 years

25 - 30 Lacs

Bengaluru

Work from Office

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Primary -> Technology | Sentinel SIEM Tool Design SME | Level 3 Support | 3 - Experienced Primary -> Technology | Splunk SIEM Tool Expert | Level 3 Support | 3 - Experienced Secondary -> Technology | Qradar SIEM Tool Administrator | Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Cybersecurity General Administrator | Level 2 Support | 2 - Knowledgeable Tertiary -> Technology | Network Traffic Analysis Administrator | Level 2 Support | 2 - Knowledgeable Certification : Technology | CompTIA Security+/CSA/GIAC SEC/CEH/Cisco Certified CyberOps Associate/GIAC CIH/GIAC SOC/Splunk Core Certified Advanced Power User/Splunk Enterprise Certified Admin/IBM Certified SOC Analyst - IBM QRadar SIEM V7.3.2 Delivery Skills required are: - Technical Expertise: - *Expert knowledge of threat detection techniques and tools. *Leading incident response efforts, including advanced techniques for containment, eradication, and recovery. *Conducting in-depth digital forensics investigations. *Expertise in configuring and optimizing SIEM (Security Information and Event Management) systems. Analytical Skills: - *Deep understanding of log analysis techniques and tools. *Identifying patterns and anomalies in large datasets. *Integrating threat intelligence into monitoring and response processes. *Staying updated on the latest threat intelligence and applying it to enhance security. Collaboration and Coordination: - *Working closely with other IT and security teams to ensure comprehensive security coverage. *Leading the coordination of response efforts during major incidents. *Ensuring effective communication and collaboration among all stakeholders. *Coordinating with external partners and vendors for specialized support. Continuous Improvement: - *Continuously evaluating and improving security processes and procedures. *Implementing lessons learned from incidents to enhance the overall security posture. *Contributing to the development and updating of security policies and procedures. Leadership and Mentoring: - *Leading and mentoring junior analysts and team members. *Providing training and development opportunities to enhance team skills. *Sharing expertise and best practices with the team. *Conducting training sessions and workshops to upskill team members.

Posted 1 week ago

Apply

1.0 - 5.0 years

2 - 5 Lacs

Nashik

Work from Office

Basic understanding of drone hardware Knowledge of ArduPilot Mission Planner Role Overview: We are seeking a skilled Drone Pilot to support the testing and quality validation of our in-house developed AeroGCS Green software and AG++ flight controller (FC), used in agriculture drones. The ideal candidate will be responsible for field testing, flight performance validation, issue reproduction, and detailed feedback reporting to our technical team. Key Responsibilities: Conduct drone test flights in real-world agricultural environments. Validate AeroGCS Green and AG++ FC functionalities under various conditions. Report bugs, anomalies, and performance issues with detailed logs and observations. Coordinate with the R&D team to replicate issues and verify fixes. Ensure pre-flight and post-flight safety checks and documentation. Maintain the drone and related equipment in optimal working condition. Required Skills & Expertise: Knowledge of ArduPilot: Comfortable with drone configuration and tuning via ArduPilot. Mission Planner: Proficient in mission planning, parameter settings, and live telemetry monitoring. Flight Modes Mastery: Ability to operate drones in Stabilize, AltHold, Loiter, Auto, RTL, Guided modes, etc. Log Analysis: Capable of analyzing flight logs to identify root causes and suggest performance improvements. Strong observational, reporting, and troubleshooting skills. Basic understanding of drone hardware and electronics is a plus. Preferred Qualifications: Diploma or bachelor s in engineering, Electronics, or related field. Certified drone pilot (DGCA certification is a plus). Previous experience in agriculture drone operations or software testing is desirable. How to Apply: Send your application to: Manisha.bagul@pdrl.in & CC to abhishek.simon@pdrl.in Subject Line: Application for Drone Pilot [Your Name]

Posted 1 week ago

Apply

3.0 - 6.0 years

12 - 16 Lacs

Noida

Work from Office

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. — The individual will be responsible for assisting Paytms Merchant with the integration of Paytm Payment products. — The individual will be working along with Paytm Product, Tech, and Business Team to understand different product suites and their implementation. — The individual will take ownership of diagnosing, troubleshooting, and resolving issues reported by the merchants. — The individual will take part in meetings/con-call with various internal and external stakeholders involved in the Paytm payment product integration process. — The individual will support the reactive queries and requests being raised by Merchants within an agreed turnaround time and quality standards. — The individual will be responsible for a few operational tasks to manage their daily work via different workflow tools. — The individual must have a good understanding of IT terminology and concepts with up- to-date technical knowledge and an in-depth understanding of any coding language. — The individual will be accountable to ensure successful implementation of platform integration between Paytm and Merchants — The individual must have good communications skills and excellent problem-solving skills. — Individual with 1-3 yrs of experience. Preferred Candidates — Individuals with knowledge of any language (Ex:-PHP,JAVA,ASP.Net, Python, etc) and platform(Windows, Android, Hybrid Apps). — Hands-on experience in debugging the issues for the above-mentioned languages and platforms. — - Individuals with experience in platform integrations/Implementation/Solutions team for products and services will be preferred but not mandatory. Responsibilities — Troubleshoot production issues to find the root cause and find solutions which may be related to product configurations, server issues, or coding defects — Acknowledge and respond to tickets submitted via CRM following the defined SLAs — Act as a liaison between the client, and engineering teams to find quick and meaningful resolution to technical issues. — Perform regular monitoring of production systems (Payments and Payouts) — Track open issues and update clients as needed. — Offline Payments Gateway and Integrations knowledge is a plus (API and SDKs) — Excellent team player with strong interpersonal skills and be able to interact with multiple internal teams / Key account managers/ Customers. Requirements — Bachelor's degree — Has working knowledge from any of the following programming languages Java/PHP/.Net/Node.js etc. — Postman and Browser network debugging skills — Has understanding of relational databases. — Ability to understand and write simple to medium complex SQL queries — Has excellent communication skills and the desire to talk to clients — Willingness to work with shifts. — A self-starter with the ability to manage and prioritize work. — 1+ years of experience Desired Experience — Logs analysis using Kibana, Elastic or Putty is a big plus. — Payments gateway experience with Integration or Support Why join us — A collaborative output driven program that brings cohesiveness across businesses through technology — Improve the average revenue per use by increasing the cross-sell opportunities — A solid 360 feedback from your peer teams on your support of their goals — Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

Posted 1 week ago

Apply

4.0 - 9.0 years

0 Lacs

Hyderabad, Bengaluru

Hybrid

Preferred candidate profile Mode: Virtual Role: Windows Device & Deployment (Senior Engineer OR Specialist OR Infra Support Technical Lead) Experience: 4 to 10 years Locations: Bangalore, Hyderabad Notice Period: Only candidates with notice period 45 days will be considered Education: Any regular full-time graduate Job Requirements (Mandatory Skills): Windows update (WSUS server background process),WDAC (Windows Defender Application Control ),Windows Activation,Windows Upgrade,Windows administration ,VMWare,Power management (Windows),Windows update log analysis, CBS log analysis,BitLocker Important Note: Apply only if you are comfortable with industry-standard hikes. Candidates expecting significantly above-market hikes will not be considered . Role & responsibilities Skills: - Device and Deployment: Windows Patching and DeploymentWindows Update Windows Upgrade Windows Licensing(Retail, OEM, MAK, KMS, E3, E5) Autopilot (Preferred) Windows server (2008, 2008 R2, 2012, 2012 R2, 2016, 2019) and Client(Win 7, Win 10) Enterprise level troubleshooting Log analysis with reference to Windows Deployment. Knowledge on: - Windows as a service - Windows updates Troubleshooting: - Windows update - Servicing - Activation - Bit locker -MBAM-Microsoft BitLocker Administration and Monitoring - Imaging (Sysprep, WDS) Mandatory Skills: - - Windows Update - Windows Upgrade - Windows Activation Responsibilities Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues. Act internally as a customer advocate. Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support. Advise customers on how to gain additional value from their Microsoft products. Document your technical work and research to help your colleagues, improve the product, and improve the support experience. Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations Strong Experience in following technologies: Installation configuring / OS Upgradation & troubleshooting Windows 2008, Windows 10, Windows 2012 and Windows 2016 in standalone and server environment. OS installation setup phases. Windows patching / Windows servicing - 'windows update' - Troubleshooting patching issues manually & via windows update, plus point if candidate knows CBS architecture & components. Windows activation - understanding and troubleshooting windows activation client/server and KMS (Key management service) - setup / configuration and troubleshooting as well. Bitlocker / MBAM - Basic knowledge of Bitlocker i.e. how does it work, command line parameters and troubleshooting Bitlocker issues. MBAM basic knowledge on setup and configuration, troubleshooting issues in MBAM. MDT / WDS - Basic knowledge on MDT / WDS it's functionality and troubleshooting scenarios. Mandatory Skills : Windows update (WSUS server background process),WDAC (Windows Defender Application Control ),Windows Activation,Windows Upgrade,Windows administration ,VMWare,Power management (Windows),Windows update log analysis, CBS log analysis,BitLocker

Posted 1 week ago

Apply

4.0 - 9.0 years

9 - 13 Lacs

Bengaluru

Hybrid

We seek an experienced professional in backend REST API development with a solid understanding of frontend web UI. We need someone with expertise in Java, Spring, Design Patterns, and REST, who enjoys reviewing code and making incremental improvements. About You Experience, Education, Skills, and Accomplishments: At least 4 years of experience as a hands-on technologist Must-Have: Java, Spring Boot, Design Patterns, JUnit Strong knowledge of code improvement and optimization using design patterns, OOP, Sonar, etc. Extensive experience in log analysis to identify root causes of issues It Would Be Great If You Also Have: Nice-to-Have: AWS ECS, REST API, Angular, JavaScript, Docker, TypeScript, Elasticsearch, Feature Toggling, Groovy Experience with web UI and browser developer tools Experience with Elasticsearch or NoSQL databases What Will You Be Doing in This Role? Owning and developing robust data analytics-based products Mentoring and coaching team members as needed Identifying and solving problematic areas with innovative solutions Driving projects through the full development lifecycle, collaborating with team leads and external vendors as necessary Reviewing the existing application codebase and recommending improvements

Posted 1 week ago

Apply

3.0 - 8.0 years

6 - 10 Lacs

Bengaluru

Hybrid

We are looking for an Associate Lead Quality Assurance Engineer to join our team in India. This is an amazing opportunity to work on different project with our QA team having different competencies to compete and learn together. We have a great skill set in the team related to Manual Testing, Test Automation, Performance Testing, DevOps, Accessibility Testing and Security Testing. We need someone experienced in both Automation and Manual testing, covering Application UI, Services, and Data. Ideally, you should have a strong background in writing Automation tests using Java and TypeScript. About You Experience, Education, Skills, and Accomplishments: Over 3 years of experience as a hands-on technologist Must-Have: Angular, JavaScript, Docker, TypeScript Strong knowledge of code improvement and optimization using design patterns, OOP, Sonar, etc. Extensive experience in log analysis to identify root causes of issues It Would Be Great If You Also Have: Experience with web UI and browser developer tools Experience with Elasticsearch or NoSQL databases What Will You Be Doing in This Role? Owning and developing robust data analytics-based products Mentoring and coaching team members as needed Identifying and solving problematic areas with innovative solutions Driving projects through the full development lifecycle, collaborating with team leads and external vendors as necessary Reviewing the existing application codebase and recommending improvements About the Team: The Incites B&A Development team consists of multiple squads working on various initiatives, from application UI/API to data testing, enhancing data quality, and optimizing application performance for our customers. Hours of Work: 45 hours per week

Posted 1 week ago

Apply

15.0 - 19.0 years

0 Lacs

karnataka

On-site

The responsibilities of the role include partnering with and acting as a trusted advisor to partners in both Consulting Sales and Delivery to assist in defining and delivering high-quality enterprise-capable solutions. You will work closely with team members to develop practical roadmaps for moving the enterprise towards the future state vision, considering business, technical, and delivery constraints. Analyzing partner requirements, current state architecture, and gaps to create a future state architecture vision for parts of the enterprise with a focus on reduced complexity, cost efficiencies, reuse, convergence, reduced risk, and/or improved business capabilities is a key aspect of the role. Additionally, you will participate in defining and operating the architecture governance process to ensure change initiatives align with the vision and roadmaps. Working closely with Domain Architects across key initiatives and projects to apply architecture principles and standards, and develop reference architectures and design patterns is also part of the responsibilities. Communication of principles, standards, vision, and roadmaps to partners and proactively addressing any questions or concerns identified is essential. Providing thought leadership on architectural topics, developing a forward-looking view of current and emerging technologies, and their impact on Enterprise Architecture are also important aspects of the role. Embedding Platform Thinking in all activities, owning and enhancing workflows and processes, promoting an environment of learning and development, and fostering the professional growth of team members are key responsibilities. The ideal candidate will possess a Bachelor's Degree in Engineering, Computer Science, or equivalent, with a Master's degree in Business or Technology being an advantage. A formal architecture certification such as TOGAF or equivalent is required. Candidates should have at least 15 years of experience in the IT industry, preferably in large, complex enterprises, with at least 7 years of experience in Enterprise Architecture in a large, multi-location, multi-national environment. Deep experience in delivering enterprise-scale IT solutions in a heterogeneous technology environment is necessary. Demonstrated expertise in Application Architecture, including EAI, Microservices, and Cloud native technologies, as well as experience in Domain-driven and Event-driven architecture and technologies such as Kafka and Spark, are preferred. Experience with architecting, designing, and developing large-scale retail business banking solutions using Open systems, messaging, dedication DB solutions, log analysis, log-based monitoring, and metrics-driven monitoring is desired. Familiarity with standard process methodologies, formal Architecture frameworks/methodologies, architecture governance frameworks, and heterogeneous technology platforms is expected. A solid understanding of all domains of Enterprise Architecture and practical experience in data modeling, object modeling, design patterns, and Enterprise Architecture tools is required. The candidate should have experience leading teams in the successful deployment of applications built on Cloud or on-prem enterprise environments for large Tier-1 Banks and Financial institutions. Experience with migrating from legacy applications to solutions ensuring minimal downtime, reduced risk, and excellent customer experience is beneficial. IT Strategy consulting experience is an advantage. Excellent verbal, written, and presentation skills are necessary for effectively communicating complex topics. The candidate should be able to think conceptually, identify patterns across different situations, drive consensus among partners with conflicting viewpoints, and manage people and teams effectively. Collaboration skills and the ability to motivate diverse teams are essential for success in this role.,

Posted 1 week ago

Apply

5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

You will be working as a Tech Support Lead at Level AI's office in Noida, India. In this role, you will be responsible for overseeing technical support operations and contributing to the growth of the support team. Initially, you will handle customer tickets directly and later transition into a managerial position where you will lead and develop a team of support engineers. Your primary responsibilities will include automating processes using AI, gaining in-depth knowledge of product implementation, resolving complex customer support tickets during PST business hours, and documenting patterns and processes. You will also act as the main escalation point for urgent technical issues, build and expand the technical support team in Noida, and lead the hiring, onboarding, and training processes for support engineers. Additionally, you will be involved in developing operational processes, collaborating with cross-functional teams, and monitoring key support metrics to drive continuous improvement. To be successful in this role, you should have at least 5 years of experience in technical support roles within the SaaS or enterprise software industry, with a minimum of 2 years in a leadership position. Strong troubleshooting skills in areas such as APIs, cloud platforms, and log analysis are essential, along with proficiency in tools like Zendesk, Jira, or Salesforce. Excellent communication skills, the ability to work independently, and manage a globally distributed team are also required. Additionally, a Bachelor's degree in Computer Science or a related field, experience supporting enterprise clients, and familiarity with SQL, scripting languages, or ITIL certification are preferred qualifications. If you are someone who enjoys working in a dynamic startup environment, is ready to take on challenges, and aspires to grow into a senior leadership role, this opportunity at Level AI could be the perfect fit for you. Join us in shaping the future of AI-driven customer experience and be part of a team that is revolutionizing the contact center industry.,

Posted 1 week ago

Apply
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Featured Companies