Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurugram
>
Luxoft
>
Senior Technical Support Analyst

Senior Technical Support Analyst

Luxoft

3 - 6 years

11 - 15 Lacs

gurugram

Posted:1 week ago| Platform:

Apply

Skills Required

incident management application support linux troubleshooting unix load runner performance testing root cause analysis change management jmeter sql production support high availability technical support java appdynamics devops splunk aws itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project description
We are urgently seeking a highly skilled Technology Support Analyst with hands-on experience in the Broadridge Regulatory Reporting platform. This is a product-specific role requiring deep expertise in supporting the platform, beyond general domain knowledge. The selected candidate will work closely with business, operations, and technology teams to ensure timely and effective resolution of production issues in a critical financial reporting environment.

Responsibilities

Provide L2/L3 production support for Regulatory Reporting platform, ensuring high availability and stability of the system.

Good Experience and knowledge of the capital markets domain

Investigate, triage, and resolve application issues and data discrepancies across front-to-back systems.

Work directly with Broadridge product teams as needed to escalate and resolve platform-specific issues.

Monitor daily reporting workflows, scheduled tasks, and regulatory submissions.

Support monthly/quarterly release cycles, including validation and post-deployment checks.

Collaborate with end-users, business analysts, and infrastructure teams for root cause analysis and continuous improvement.

Maintain detailed runbooks, SOPs, and knowledge articles specific to the Broadridge platform.

Skills
Must have

5+ years of technology/application support experience in financial services.

Strong analytical and troubleshooting skills with exposure to SQL, Unix/Linux, and log analysis.

Knowledge of trade lifecycle, regulatory reporting frameworks (e.g., EMIR, MiFID II, SFTR), and data reconciliation workflows.

Experience in working under ITIL-based processes (incident, problem, change management).

Excellent stakeholder communication and incident management skills. Nice to have

Familiarity with DevOps tools, job schedulers (e.g., Control-M), and monitoring platforms (e.g., AppDynamics, Splunk).

Prior experience working in a global support model with shift-based or on-call rotations.

More Jobs at Luxoft

Murex XVA Functional BA

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Fullstack Developer (React, JavaScript, TypeScript)

Pune, Maharashtra, India

3 - 3 yrs

Salary: Not disclosed

Data Engineer

Pune, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Power Bi Developer

Gurugram

7 - 10 yrs

INR 15 - 20 Lacs

Credit Risk Consultant

Gurugram

4 - 8 yrs

INR 7 - 11 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Java Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Java Skills

Practice Java coding challenges to boost your skills

Start Practicing Java Now

Luxoft

IT Services and IT Consulting

Zug New York

Login to

Please Verify Your Phone or Email

Confirm Action

Senior Technical Support Analyst