L2/L3 Production Support - Broadridge Regulatory Reporting Luxoft

5.0 - 9.0 years

0 Lacs

haryana

On-site

You are urgently seeking a highly skilled Technology Support Analyst with hands-on experience in the Broadridge Regulatory Reporting platform. This role requires specialized expertise in supporting the platform, collaborating with business, operations, and technology teams to resolve production issues effectively in a critical financial reporting environment. Your responsibilities will include providing L2/L3 production support for Broadridge's Regulatory Reporting platform, ensuring system availability and stability. You will investigate, triage, and resolve application issues and data discrepancies across various systems. Working closely with Broadridge product teams will be essential to escalate and resolve platform-specific issues. Additionally, you will act as the subject matter expert (SME) for the platform within the support team, monitoring daily reporting workflows, scheduled tasks, and regulatory submissions. You must have at least 5 years of technology/application support experience in financial services, with mandatory hands-on experience in the Broadridge Regulatory Reporting platform such as RegPro, RRD, or equivalent solutions. Strong analytical and troubleshooting skills, including exposure to SQL, Unix/Linux, and log analysis, are required. Knowledge of trade lifecycle, regulatory reporting frameworks (e.g., EMIR, MiFID II, SFTR), and data reconciliation workflows is essential. Experience in ITIL-based processes (incident, problem, change management) is necessary, along with excellent stakeholder communication and incident management skills. Nice-to-have skills include familiarity with DevOps tools, job schedulers (e.g., Control-M), and monitoring platforms (e.g., AppDynamics, Splunk). Prior experience in a global support model with shift-based or on-call rotations would be advantageous.,

Posted 6 days ago

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Senior Technical Support Analyst Luxoft

5.0 - 9.0 years

0 Lacs

haryana

On-site

As a highly skilled Technology Support Analyst, you will play a crucial role in providing L2/L3 production support for the Broadridge Regulatory Reporting platform. Your deep expertise in this platform will be essential in ensuring high availability and stability of the system. Collaborating closely with business, operations, and technology teams, you will investigate, triage, and resolve application issues and data discrepancies across various systems. You will serve as the subject matter expert for the Broadridge platform within the support team, working directly with Broadridge product teams to escalate and resolve platform-specific issues. Monitoring daily reporting workflows, scheduled tasks, and regulatory submissions will be part of your responsibilities, along with supporting monthly/quarterly release cycles and collaborating for root cause analysis and continuous improvement efforts. Your role will also involve maintaining detailed runbooks, SOPs, and knowledge articles specific to the Broadridge platform. The ideal candidate for this position should have at least 5 years of technology/application support experience in the financial services sector and hands-on experience with Broadridge Regulatory Reporting platform such as RegPro, RRD, or equivalent solutions. Strong analytical and troubleshooting skills are required, along with exposure to SQL, Unix/Linux, and log analysis. Knowledge of trade lifecycle, regulatory reporting frameworks (e.g., EMIR, MiFID II, SFTR), and data reconciliation workflows is essential. Experience in working under ITIL-based processes and excellent stakeholder communication and incident management skills are also mandatory. Nice-to-have skills include familiarity with DevOps tools, job schedulers (e.g., Control-M), and monitoring platforms (e.g., AppDynamics, Splunk). Prior experience in a global support model with shift-based or on-call rotations would be beneficial. Proficiency in English at the B2 Upper Intermediate level is required for this role.,

Posted 1 week ago

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