19944 Incident Management Jobs - Page 47

Role Overview: Ensono is seeking a Client Service Delivery Manager to act as a client advocate and a point of escalation for client service delivery needs. You will coordinate internally across Ensono with cross-functional teams to ensure relationship and service levels are achieved. Your role involves actively identifying, capturing, and communicating operational risks, insights, opportunities, and efficiencies. Additionally, you will partner with Ensono support resources to capture important client data, provide technical support or training on Ensono products, and build relationships across the client's organization to drive success and achieve desired outcomes. Key Responsibilities: - Ac...

You have been selected for the position of SOC L3 Engineer at a company based in Navi Mumbai, India. As an SOC L3 Engineer, your main role will involve supporting large BFSI customers for Cisco. Your expertise in Palo Alto, Zscaler, Akamai WAF, and SRX Firewalls will be crucial in handling troubleshooting, issue resolution, maintenance, and incident response. **Key Responsibilities:** - Act as Subject Matter Expert (SME) and escalation point for Palo Alto, Zscaler, Akamai WAF, and SRX Firewall. - Provide remote and onsite support to promptly resolve customer issues. - Lead shift operations and provide guidance to junior SOC engineers. - Shorten Mean Time To Resolution (MTTR) by utilizing pro...

Role Overview: You will be responsible for demonstrating detailed knowledge of cloud infrastructure, cloud networking, and infrastructure concepts. You will work with various cloud resources, including containers, Kubernetes clusters, VMs, IaC, GitHub, Terraform, and perform log analysis and troubleshooting of security tools. Additionally, you will be handling troubleshooting testing and completing service requests from SOC. Key Responsibilities: - Demonstrate detailed knowledge of cloud infrastructure, cloud networking, and infrastructure concepts - Work with various cloud resources such as containers, Kubernetes clusters, VMs, IaC, GitHub, and Terraform - Perform log analysis and troublesh...

Role Overview: As a Senior Associate in Problem Management at BT International, your role is crucial in ensuring a positive perception of the problem management process. You will continuously work towards improving the capability of problem management provided to customers. Your responsibilities will involve managing both reactive root-cause analysis (RCA) and proactive trend analysis, communicating and coordinating with concerned parties, preventing re-occurrence of incidents, and minimizing the impact of incidents that cannot be prevented. Additionally, you will oversee the Known-error database to ensure efficient problem resolution. Key Responsibilities: - Anticipate, investigate, and res...

As the Chief Technology Officer (CTO) at our company, your role will involve monitoring IT project progress, budgets, and reporting. You will be responsible for coordinating with other departments to align IT services with our business goals. Your key responsibilities will include: - Developing technical aspects of the company's strategy to ensure alignment with its business goals - Identifying and implementing new technologies that yield a competitive advantage in the business - Facilitating various functions and departments to use technology and automation profitably - Ensuring the functionality and efficiency of the system infrastructure - Playing an instrumental role in building quality ...

As a DevOps Engineer at Document Persistent Storage Service, you will play a crucial role in building and operating resilient and scalable infrastructure using cutting-edge technologies like Chef, Ansible, and Public cloud. Your expertise in deploying and operating databases or distributed systems, preferably using tools such as Chef or Ansible, will be valuable in mentoring junior developers in the team and contributing to critical applications where high availability and scalability are essential. **Key Responsibilities:** - Build and maintain highly available and scalable infrastructure to support critical applications. - Contribute to the development and operation of restful services, se...

Role Overview: At EY, you will have the opportunity to build a career tailored to your unique strengths, supported by a global network, inclusive culture, and cutting-edge technology. Your individual voice and perspective are valued in contributing to EY's continuous improvement. Join us to create an exceptional experience for yourself and contribute to building a better working world for all. Key Responsibilities: - Manage support projects related to Guidewire Claim Center with a minimum of 9+ years of experience. - Work in shifts including India Shift, UK Shift, and provide On Call Support on a rotational basis. - Maintain and support applications, conduct testing, manage deployments, and ...

Role Overview: At NAVAERA Worldwide, we are looking for an Associate to join our Production Operations Group (POG) to support the daily operational stability of software environments, including development, testing, and staging. In this role, you will be responsible for performing health checks, monitoring environment performance, documenting findings, and assisting in resolving environment-related issues. You will collaborate closely with DevOps, Infrastructure, and Product Support teams to ensure smooth delivery operations. Key Responsibilities: - Perform daily environment checks (dev/test/stage) to ensure readiness and availability. - Monitor logs, alerts, and system health dashboards to ...

Role Overview: As an Application Designer for Cloud Migration & Implementation in the ServiceNow IT Service Management department, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Key Responsibilities: - Collaborate with cross-functional teams to analyze business requirements and design solutions to meet those requirements. - Assist in defining requirements and designing applications related to ServiceNow IT Service Management. - Develop and ...

Job Application link: https://app.fabrichq.ai/jobs/949e33da-c4f7-4a75-99dc-29a1c745da98 Job Summary: The Microsoft 365 Service Delivery Coordinator oversees planning, execution, and delivery of projects related to Microsoft 365. The role involves coordinating review meetings, monitoring KPIs, managing incidents, and ensuring effective stakeholder communication. The position requires expertise in Microsoft 365, UCaaS (Teams), CCaaS (Teams), and Microsoft Dynamics 365. Candidates with experience in Microsoft 365 delivery, M365 administration, Teams UCaaS/CCaaS, or IT project coordination are highly preferred. Key Responsibilities Support onboarding process for new entities within Microsoft 365...

LTIMindtree Hiring for a Application Support with monitoring tools Thousand Eyes . Notice period-immediate to 15days. Skill Combination: Monitor application health using tools like Thousand Eyes Grafana Azure Monitor and AWS Cloud Watch Exp-6 to 8 yrs Location- Chennai If interested Share me these details along with CV-Richa.Srivastava@ltimindtree.com Total Experience in Application Support(L2 Or L3)- Relevant exp.in monitoring tools Thousand Eyes- Current CTC- Expected CTC- Holding offers if any- Current Location- Preferred Location- Notice period(if serving last working day)- Skills- Date of Birth- Current Company- PAN No- Passport size photo- Availability for interview (YES/NO)(Mention da...

Collaborate with fluids and equipment supervisors and technical professionals to understand rig operations. Complete formal training programs in fluids chemistry, volume and hydraulics calculations, routine and specialized testing, separation equipment theory and application, and provide well site service to customers. Operate, maintain, and optimize Baroid equipment including testing, separation, and waste management equipment. Prepare and track inventory of palletized and bulk products and equipment spares at the rig site based on the drilling program and anticipated conditions. Assist in interpreting results of routine and specialized testing to provide technical solutions. Comply with he...

Design, implement, and maintain our cloud infrastructure on AWS, including Kubernetes clusters and OpenStack environments. Automate infrastructure provisioning, configuration management, and application deployments using tools like Terraform. Implement and manage monitoring and logging solutions using Prometheus, Grafana, and other relevant tools. Develop and maintain internal tooling and scripts to improve operational efficiency. Troubleshoot and resolve production issues related to infrastructure, applications, and performance. Collaborate with engineering teams to implement and maintain CI/CD pipelines. Participate in an on-call rotation to ensure 24/7 availability of critical services. S...

Assist in configuring and setting up clinical trial databases and electronic data capture (EDC) systems. Perform quality control checks on clinical trial data and study documentation to identify discrepancies and inconsistencies. Collaborate with cross-functional teams to address QC findings and ensure data integrity and reliability. Support the development and implementation of validation plans to assess EDC system functionality and performance. Provide training and support to end-users on system configuration, data entry guidelines, and QC processes. Identify and resolve data-related issues using strong analytical skills. Disclaimer: This job description has been sourced from a public doma...

Proficient in Incident Management and Response,Qradar Indepth knowledge of security concepts such as cyberattacks and techniques threat vectors risk management incident management etc Responsible for working in a 24x7 Security Operation centre SOC environmentProvide analysis and trending of security log data from a large number of heterogeneous security devices Provide threat and vulnerability analysis as well as security advisory services Analyse and respond to previously undisclosed software and hardware vulnerabilitiesInvestigate document and report on information security issues and emerging trends Knowledge of various operating system flavours including but not limited to Windows Linux ...

8 years extensive experience in the support of Networking Security Technologies Strong technical decision making skills Experience in escalation management Expertise in the security of enterprise networks Expert knowledge and hands on experience with Palo Alto Firewall technology and Panorama (including code upgrades, bug scrubs, and installation of firewall appliance) Broad experience in Firewalls, IPS/IDS, and Threat Prevention Advanced level Understanding of OSPF, BGP, VPLS and MPLS and various routing technologies Expert knowledge and in-depth experience to troubleshoot all layers of the OSI model, acting as the firewall SME during incidents Experience with NX-OS, IOS, SD-WAN, PANOS, or ...

The IT Service Desk Agent s role is to provide professional, courteous, effective, and advanced technical support and customer service to all internal employees. At a high level, this includes receiving, prioritizing, documenting and resolving/escalating end user s requests and issues. The role Field incoming interactions to the Service Desk via phone, chat and self-service regarding computer related and mobile device related requests and issues. During end user interactions, document all pertinent user information, request/issue details and troubleshooting steps taken in the ticketing tool. Using company established rules, prioritize end users requests and issues. Using documented policies ...

We are looking for an Application Support Analyst to join our team and help to support digital operations tools related applications. Key Responsibilities Perform the daily activities and operations of application support team. Work with vendors for 3rd level support and TMF Internal integrated teams and L2 support. Support the applications used in Digital platform team and meet the requests response and resolution within specified timelines. Sets priorities for self to ensure task completion, coordination of work activities with peers and Manager. Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems. Follow ITIL proces...

This is an important role in delivering Cubic s services to our customers. The main function of the role is to provide subject matter and process expertise along with supporting the teams analysis, preparation, development, testing and delivery of data into test and production systems. The senior basedata analyst may manage a small team and they are responsible for the close supervision of that team and should seek to develop efficient processes for all aspects of the end-to-end delivery of basedata based on their in-depth knowledge. They are expected to develop a technical relationship with clients and provide their expertise in support of client requirements. Essential Job Duties and Respo...

Perform daily reviews of problem records to ensure accuracy and data integrity. This includes auditing newly created records, resolved records, and those breaching SLAs, and following up with problem owners for necessary changes and updates. Develop and produce periodic reports to show progress and updates on problem records. Conduct weekly problem review meetings to request updates for outstanding problem records. Attend post-major incident review meetings to gain insights on issues escalated to the Stability team. This will aid in root cause analysis of problems arising from major incidents and help identify incident trends and unauthorized changes. Proactively identify trends in problem r...

Home / Home / Careers / Careers / Site Reliability Eng... Site Reliability Engineer (SRE) Introduction We are looking for 2+years experienced candi for this role. Responsibilities include: Implement and maintain observability and itoring solutions using New Relic and Grafana. Ensure application and infrastructure reliability by applying core SRE principles including availability, performance, scalability, and incident management. Manage and optimize Kubernetes clusters, containerized workloads, and Helm deployments. Automate infrastructure provisioning and configuration using Terraform. Build, maintain, and optimize CI/CD pipelines using Jenkins, ArgoCD, and Gi b Actions. Collaborate with de...

At Allstategreat things happen when our people work together to protect families and their belongings from life s uncertainties And for more than 90 years, our in ative drive has kept us a step ahead of our customers evolving needs From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection Job Description As a direct contributor to the Production Control team s processes, the Production Control Analyst (PCA) key responsibilities include: Work with others to plan, low to moderate complexity system maintenance and installation work Manage, prioritize, and respond to l...

We are looking forward to hire Site Reliability Engineering (SRE) Professionals in the following areas : Job description: Site Reliability Engineering - SRE Manager Overview Client Digital is seeking a Site Reliability Manager to join our growing team. We have ambitious plans to drive digital commerce growth globally and are looking for a hands-on, passionate, and skilled leader with an unwavering focus on system reliability, performance, and automation. As a critical member of our team, you will be the owner of the reliability engineering practice for our Digital and Commerce platforms, including the Adobe Experience suite, SAP Commerce Cloud, eProcurement gateways, and our AWS Cloud infras...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to pe...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business needs, overseeing project timelines, and facilitating communication among s...