11952 Incident Management Jobs - Page 47

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Java Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team in implementing effective solutions. You will also engage in...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

About The Role Project Role : Business Agility Practitioner Project Role Description : Professionals who provide business agility and technology innovation advisory services focused on organizational transformation in order to aid clients in outlearning and outperforming the competition. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Looking for Service Now Developer Role.As a Business Agility Practitioner, you will engage in providing advisory services that focus on enhancing business agility and fostering technology innovation. Your typical day will in...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Amazon Web Services (AWS) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication between stakeh...

Role Overview: We are looking for an experienced Solution Architect specializing in End User Computing (EUC) to join our dynamic IT team. The ideal candidate will have strong hands-on experience with technologies such as Microsoft Intune, Nexthink, VDI management, AI, Automation etc. The candidate will play a critical role in designing, implementing, and optimizing secure, scalable, and efficient end-user environments for a global workforce. You will architect end-to-end digital workplace strategies that support seamless collaboration, enhanced productivity, and exceptional employee experiences, whether users are in-office, remote, or hybrid. This is a vital role that combines deep technical...

About The Role About The Role Template Job Title - Security Operations Center (SOC) Operator Management Level : CL11 Analyst / CL 10 Senior Analyst Location: Pune, PDC3C, Hinjewadi Must have skills: Excellent verbal and written communication skills Access control alarm monitoring CCTV monitoring Risk monitoring Handling safety / security related calls from employees Good to have skills: Experience in Global Security Operations Center / Regional Security Operations Center Sending mass notification / people advisory to employees / travel advisories Job Summary : The SOC Operator will be responsible for assessing, analyzing, and responding to incidents related to safety and security for the APA...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your da...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : DevOps for SAP, SAP Sales and Distribution (SD) Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating commu...

Role Overview: We are looking for an experienced Solution Architect specializing in End User Computing (EUC) to join our dynamic IT team. The ideal candidate will have strong hands-on experience with technologies such as Microsoft Intune, Nexthink, VDI management, AI, Automation etc. The candidate will play a critical role in designing, implementing, and optimizing secure, scalable, and efficient end-user environments for a global workforce. You will architect end-to-end digital workplace strategies that support seamless collaboration, enhanced productivity, and exceptional employee experiences, whether users are in-office, remote, or hybrid. This is a vital role that combines deep technical...

Role Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Key Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Infrastructure Service Management Good to have skills : Problem Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our system...

TempHtmlFile Job Title : Analyst Location: Gurgaon / Mumbai / Hyderabad / Bangalore Overview To drive and support the business change activities required to underpin Shell s Audit simplification agenda. Shell is focused on aligning and simplifying Internal audit to increase business value which will drive significant and ongoing change in all parts of the business, supporting the business growth agenda. The role is delivery focused and will lead Audit -driven business change in a programme or project environment. T he primary purpose of the role is to: Work on IT Audit and related services like control testing (ITGC / SOX) and SOP designing. Support in reviews of audit processes like IT Audi...

Role Overview: We are looking for an experienced Solution Architect specializing in End User Computing (EUC) to join our dynamic IT team. The ideal candidate will have strong hands-on experience with technologies such as Microsoft Intune, Nexthink, VDI management, AI, Automation etc. The candidate will play a critical role in designing, implementing, and optimizing secure, scalable, and efficient end-user environments for a global workforce. You will architect end-to-end digital workplace strategies that support seamless collaboration, enhanced productivity, and exceptional employee experiences, whether users are in-office, remote, or hybrid. This is a vital role that combines deep technical...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Splunk Administration Good to have skills : Solarwinds Administration, Dynatrace Administration Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between c...

Overview We are seeking a detail-oriented and proactive Associate Manager BIOps Program Management to support and optimize Business Intelligence Operations (BIOps) programs. This role requires a hands-on professional with a solid foundation in BI governance, data analytics, cloud-based BI platforms, automation, and operational processes. The ideal candidate will assist in implementing scalable BIOps strategies, improving BI platform performance, and ensuring the availability, reliability, and efficiency of enterprise analytics solutions. Assist in managing and maintaining BIOps programs to ensure alignment with business objectives, data governance standards, and enterprise data strategies. C...

Senior Manager Site Reliability Engineering (SRE) Bangalore-560066, ITPL Bangalore, India Play Video Job Info Why First Advantage Apply At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the m...

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking an experienced Senior Data Scientist to join our dynamic, cross-functio...

About The Role Project Role : Software Configuration Engineer Project Role Description : Implement the configuration management plan as directed by the Configuration Lead. Assist in the design of software configuration and customization to meet the business process design and application requirements. Must have skills : SAP for Utilities Energy Data Management Device Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Configuration Engineer, you will implement the configuration management plan as directed by the Configuration Lead. Your typical day will involve assisting in the desig...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Splunk Administration Good to have skills : Solarwinds Administration, Dynatrace Administration Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between cli...

MitKat Advisory is a global risk consultancy enabling sustainable resilience by pre-empting and managing operational risks. Through our near real-time risk intelligence platform, datasurfr.ai, and deep expertise in security consulting, design, and embedded services, we support leading organisations worldwide in safeguarding operations and ensuring continuity. Job Description We are looking for a GSOC Analyst to join our team in Hyderabad. he ideal candidate will be responsible for assessing physical security risk impacting clients business. Key Responsibilities 24/7 Monitoring: Analyse global risks in real-time, including terrorism, crime, conflict, and natural disasters. Risk Assessment: Pr...

Position Summary... This role manages the Command & Control Center focussed at protecting our Customer, Associate & Merchant journeys both online and offline models across US & Int markets. The ideal candidate will focus on delivering fit for purpose Observability & Optimized recovery paths that protects our Omni channel Customer Experience. Additional focus will remain on Continuous Improvement/Innovation mindset with a passion to drive efficiencies and contain costs. The responsibility covers the Operational & Engineering aspects to all business segments and the diverse channels for Online & Apps across US, International markets & Enterprise Services. The Availability commitment of our web...

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you ll find your place here. We value winning together while learning, having fun, and making a profound difference for the dreamers and builders in the world. At DigitalOcean, were not just simplifying cloud computing - were revolutionizing it. We serve the developer community and the businesses they build with a relentless pursuit of simplicity. With our customers a...

What you get to do in this role: Profound knowledge and experience in managing and exceeding Support KPI s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc. Lead efforts to hire, develop, and build a technical team. Oversight and participation in Change Management as it relates to Customer Support. Leading by example to cultivate and maintain a culture built on teamwork and collaboration. Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team. Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced cus...

Supervise and mentor Service Desk staff; provide coaching, training and performance feedback. Own daily ticket queue management, ensure SLA targets are met and apply escalations appropriately. Coordinate with application and infrastructure SMEs for incident resolution and root cause analysis. Prepare weekly and monthly service reports and present operational metrics to management. Drive continuous improvement, develop runbooks, and oversee onboarding and knowledge-transfer activities. Manage staffing, scheduling and shift coverage to meet operational needs. Participate in Critical Incident Management and ensure effective communications with stakeholders. Maintain process documentation and su...