Role & responsibilities Develop automation code for provisioning and operating infrastructure independently. Understand the requirements from service owners and business requirements document. Integrate automations with ticketing tools like service now and databases like oracle, mssql etc. Integrate multiple tools and platforms using their APIs and command lines. Develop scripts for simple and complex regular tasks to reduce manual work. Write modular code in any scripting and programming language. Develop CI/CD pipeline with minimum guidance from seniors. Develop code in Ansible or any scripting language to perform CRUD operations on a different application Preferred candidate profile Good understanding of Ansible or similar tool. Good understanding of any OS(Windows/Linux) and networks. Good understanding of a ticketing tool like service now. Good understanding of any database.

About Us: Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration, and cloud-native development. With certified experts in AWS, Azure, and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications - whether it s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you re continuously innovating - doing more with less while remaining secure. And that s just the beginning. We want all new Associates to succeed in their roles at Ensono. That s why we ve outlined the job requirements below. To be considered for this role, it s important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. About Role Providing support to associates, HR Business Partners and other stakeholders as part of a centralized function of HR Operations. Receives and responds to requests/ queries concerning HR policies/programs. Processes various paper and electronic forms related to documenting human resources activities such as new-hire onboarding, change-of-status, performance evaluations, benefits, termination of employment, etc. Inputs associate personal data into human resources information/computer system (HRIS) database and/or documents activities as requested. Role and Responsibility: Conducting Onboarding training for new joiners Ensure all new joiners complete the new joining compliance training Owning responsibility for distribution of new joiner kit Ensure accurate and timely associate data update in Workday Providing support to internal associates in designated support areas Supporting HRBP in specific processes Ensuring all policies are updated every time on the company s intranet portal Manages time, responsibilities, and priorities effectively with emphasis on their contribution Redirects/escalates issues as appropriate Ownership of identified HR activities, processes, and/or deliverables K ey Attributes: Independent, Self-directed, Results oriented Advanced presentation & communication skills Strong empathy, self-awareness and interpersonal skills Able to challenge status quo in a non-confrontational way Active listening skills Effective time management skills Experience: 0- 0.6 years of overall experience in operations HR Open to work in Apprenticeship and Possible to get converted as FTC based on the performance JR011678 Next Job Posting Senior Mainframe Systems Programmer MQ Social Share

About Us Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. About Role: We are seeking an experienced Observability SME with deep expertise in observability architectures and leading monitoring platforms. This role will be responsible for designing, implementing, and optimizing end-to-end observability solutions for applications, infrastructure, and networks. The ideal candidate should have extensive hands-on experience with BMC TrueSight and Helix, VROPS, and Entuity, ensuring seamless monitoring, alerting, and analytics to enhance IT operations and service reliability. Reporting to the Sustain Engineering, Observability Manager, you will be part of the Observability Operations team, supporting mission-critical infrastructure for Ensono’s strategic clients. Using your proven communication, analytical, and problem-solving skills, you will help identify, communicate, and resolve issues to optimize our IT infrastructure using various monitoring tools. The Observability team is responsible for maintaining and enhancing the service we deliver to our clients by effectively: Managing all tickets logged into the Monitoring queue Managing client/Internal communication on all assigned tickets Conducting proactive and reactive incident and event management Reducing the number of repeat issues through root cause analysis Working with internal departments to mitigate Monitoring related issue and resolve incidents/Requests/Change/Problem tickets. Key Responsibilities Observability Strategy & Architecture: Design and implement comprehensive observability solutions to monitor applications, infrastructure, and networkperformance.Monitoring Tool Implementation & Optimization: Deploy and fine-tune monitoring solutions such as BMC TrueSight and Helix, VROPS, and EntuityLog Management & Analysis: Establish centralized logging, log parsing, and correlation for improved event detection and troubleshooting.Metrics & Performance Monitoring: Define KPIs, dashboards, and alerts for proactive IT service monitoring.Incident Management & Root Cause Analysis: Collaborate with IT operations, DevOps, and SRE teams to diagnose and resolve performance issues.Automation & Integration: Integrate monitoring tools with ITSM platforms such as ServiceNow, AIOps solutions, and automation frameworks for enhanced efficiency.Capacity Planning & Optimization: Analyze historical trends and real-time data to optimize resource allocation and performance.Stakeholder Collaboration: Work closely with client stakeholders, network engineers, system administrators, and business units to ensure observability best practices are followed.Continuous Improvement: Stay updated on emerging observability technologies and recommend improvements to existing processes and tools Adherence to ITIL processes Qualification and Experience: Expertise in Observability & Monitoring Platforms: 8+ Years Hands-on experience with BMC TrueSight, VROPS, Entuity and similar platforms.Knowledge ofInfrastructure & Application Monitoring: Experience monitoring cloud, on-premises, and hybrid environments.Automation & Scripting: Proficiency in scripting languages such as Python, PowerShell, or Bash for automation.Cloud & DevOps Understanding: Experience with cloud platforms (AWS, Azure, GCP) and CI/CD pipelines.Networking & Security Awareness: Knowledge of network monitoring, SNMP, and security monitoring practices.Excellent Communication & Documentation Skills: Ability to present findings, create technical documentation, and train teams on observability best practices.Technical Acumen: An understanding of Infrastructure technologies including Linux, Microsoft Windows Server, Storage/Backup and Networking. TCP, UDP, PING, SNMP, WMI.Knowledge of the ITIL framework desirable (Incident, Request, Change and Problems)

Mainframe Storage Systems Programmer Position Summary Provide premium Mainframe Storage system programming support and services to Ensono mainframe clients. The successful candidate will work on storage infrastructure administration, configuration, and installation. This encompasses DASD, tape, virtual tape, encryption, and replication for backup and DR capabilities. The associate will perform software and hardware refreshes, customer migrations and daily customer support. Key Areas of Focus for this Role Fulfill customer service requests for mainframe customers in a timely manner as they pertain to Mainframe Storage administration and related products Provide DASD and tape storage administration support for our customers. Manage storage pools for multiple customers and LPARs. Perform problem diagnostics and resolution. Create and oversee jobs for daily, weekly, and monthly backups. Participate in Data Center migration projects using multiple methodologies. Perform data and volume recovery. Perform data migrations between storage frames for existing customers. Interact with hardware and software vendors as required. Follow procedures for customizing Mainframe Storage related ISV products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes). Provide primary support for reported problems related to Mainframe Storage and related software products Provide support on 24 x 7 x 365 basis across multiple time zones. Provide key support for customer migration services (new customer transitions) as they pertain to Mainframe Storage and related OEM software products. Provide primary support for reported problems related to Mainframe Storage DASD and Tape Systems Communicate to both customer and management the status of issues at intervals during resolution process. Maintain documentation of issue cause, action, and resolution in the designated problem tracking system. Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date. In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer’s disaster recovery plans. Aid and assist other mainframe teams as required to support them and our clients. Adhere to a schedule that efficiently manages resources and allows timely implementations. Follow ITSM change control procedures What the Ideal Candidate Brings to this Role Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply. Required Qualifications Bachelor’s degree required and/or equivalent work experience. 5+ years of professional experience in Mainframe Storage Support Extensive skills with IBM storage software including IBM Copy Services Manager/Global Mirroring, SMS, HSM, IDCAMS, and DFDSS. Experience in preparing and implementing Disaster Recovery plans Expert knowledge of catalog structures, LPAR sysplexes, and resource sharing. Extensive knowledge of DASD hardware configurations incorporating replication. Extensive skills with IBM and Oracle/STK tape hardware and software. Ability to analyze performance on DASD and tape subsystems. Extensive skills with CA-1, MIMTape. Functional skills with Dell/EMC. Functional skills with RMM, TLMS, GRS, Tapecopy, and SMF. Experience in customization of Mainframe Storage related ISV software products Experience using various system monitoring software in problem determination, particularly for performance/response problems related to Mainframe Storage Ability to develop innovation, strategies, processes, and best practices in software management Support planned (disaster recovery) and unplanned (emergency) database recovery activities Knowledgeable in best practices of software management, maintenance, and documentation Experience with establishing policies and procedures pertaining to database management, DR, security, maintenance, and utilization Ability to evaluate change requests and determine impact to assigned clients and troubleshooting and solving production database issues. Other Qualifications Self-motivated and able to work independently. Strong analytical skills required for quick problem determination and isolation of root cause with emphasis on required recovery actions to minimize impact to client business. Demonstrated ability to respond quickly and effectively to support requests from multiple clients Must be able to multi-task and work under short deadlines and in high pressure situations. Excellent communication skills (written, verbal and presentations) Ability to work as part of a team, as well as independently.

About Us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications whether it s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you re continuously innovating doing more with less while remaining secure. And that s just the beginning. Job Role Provide premium zOS system programming support and services to Ensono mainframe clients. The successful candidate will perform mainframe zOS operating System upgrades (V2.5 and V3.1) using SMPE and zOS workflows, ISV product upgrades/maintenance apply for zOS compatibility to support our customers mainframe environments and ensure contractual obligations are met. The individual will need to work with vendor personnel to achieve timely upgrades of zOS, ISV products before end of support. As a recognized leader in IT infrastructure management, Ensono is dedicated to cultivating talented individuals with unique skillsets who know how to dream big and build bigger. We are looking for passionate and self-motivated candidates to apply for our Senior Mainframe Systems Programmer open position! This position is a full-time, entry level job role. We prefer candidates be located within Bangalore or Chennai or Pune. Job Responsibilities Perform standard system programming activities like configuration, installation & maintenance using SMP/E, and vendor software installations in the mainframe environment. Support other team: storage management, performance tuning, capacity planning, security, networking, and operating procedures from zOS perspective. Work with Mainframe System Programmers staff across tracks to enhance the mainframe environment. Participate in software(ISVs and zOS) deployments and various support functions as defined by the department manager. Possess interpersonal skills needed to foster good relations with business and development users. Assist team members to solve problems, make innovative improvements and make decisions. Identify and implement system and process improvements in the z/OS environment Work with application support teams and other internal customers to facilitate business initiatives. Review and Approve documentation of system software products including usage instructions, configuration notes, test plans, details of customizations necessary for our environment, as well as process and procedure guide Experience level 8+ years of professional work experience as a Mainframe System Programmer in zOS & ISVs. Bachelor s degree required and/or equivalent work experience. Mainframe Certifications / Badges is an added advantage Technical key skills (Mandatory skills) Expertise in performing SMP/E and Non-SMPE Installation of ISV products) Operating system z/OS upgrades workflow execution. JES3/JES2 initialization Sysplex and config management (good to have) Fluent in JCL and IBM Utilities (IEBGENER / IEBCOPY / AMASPZAP / DFDSS) ISPF/TSO and other basic Basic knowledge of REXX/CLIST Designing project plan(upgrades, maintenance, decom) with task list for all stakeholders and communicating the timelines with delivery and customer. Formulate roadmaps with all pre-requisites to achieve a project completion. Technically guide a team of highly motivated system programmers with technical working sessions. Good to have skills Possess the drive and self-motivation to sharpen current skills while also learning something new Intermediate proficiency in MS Office (Excel, PowerPoint, Project, and Word) or MAC equivalent products Possess a conceptual or practical understanding of or have a willingness to learn various technologies including but not limited to Mainframe, Open Systems, Networking, etc. Ability to present ideas in a clear and concise manner sharp communication skills both verbal and written Decision making skills know when to ask for guidance/help or when to escalate an issue Possess strong analytical/problem-solving, organizational, and time management skills Proactive attitude, dependable, and detailed-oriented Ability to function in a fast-paced environment and manage the stress level Ability to actively participate within a team and collaborate with others effectively Ability to take constructive criticism or receive corrective instructions without offense Shift Timings 1:30 PM to 10:30 PM IST JR011360 Next Job Posting Expert Mainframe Systems Programmer Social Share

Primary Responsibilities: Acts as a client advocate and a point of escalations for client service delivery needs. Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensonos’ operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met. Provides guidance on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations. Maintains and improves CSAT through optimizing service quality and end-to-end client experience. Assists with preparation and delivery of operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership. Collaborates with the Client Engagement Team (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client’s overall contractual relationship. Supports critical client issues/incidents via an ITSM based approach, communicating the client’s expectations, and ensuring coordination across the Ensono team to deliver. Assesses account performance through Ensono’s Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client. Demonstrates product knowledge, supporting recommendations to clients, strengthening the relationship as well as exceeding expectations. Supports operational meetings focused on ITSM governance and SLA adherence. Tracks and reports moves, additions, and changes to client assets. Prepares and delivers operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership. We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. Required Qualifications 2+ years of IT Service Management experience in a client-facing role Operational ability in diverse, large-scale, multi-platform, outsourced environments Knowledge of escalation procedures, incident management, and other disciplines related to service delivery Proficient understanding of ITIL (Information Technology Infrastructure Library) principles Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking Willing to travel as required (e.g., client service reviews at client site)

Responsibilities Develop automation code for provisioning and operating infrastructure independently. Understand the requirements from service owners and business requirements document. Integrate automations with ticketing tools like service now and databases like oracle, mssql etc. Integrate multiple tools and platforms using their APIs and command lines. Develop scripts for simple and complex regular tasks to reduce manual work. Write modular code in any scripting and programming language. Develop CI/CD pipeline with minimum guidance from seniors. Develop code in Ansible or any scripting language to perform CRUD operations on a different application Experience Good understanding of Ansible or similar tool. Good understanding of any OS(Windows/Linux) and networks. Good understanding of a ticketing tool like service now. Good understanding of any database. Show more Show less

Reporting to the OPS Manager, as part of the Mainframe Operations team, you will be responsible for delivering a highly client focused support service in shared/ dedicated support environment, Support Level to exceed client expectations both in technical resolution and customer service. Supporting Mission Critical infrastructure for Ensono s clients, delivering a responsive and exceptional support service you ll resolve complex technical client incidents and problems. Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients infrastructure. This position is part of a team providing Mainframe Operations support for system and customer batch processing. System and online monitoring, batch ABEND & recovery and system restarts. Individual will be responsible for interacting with the internal and external customers directly in relation to system and batch related requests, problems, and natural processing on the Mainframe platform. Your day-to-day role will expose you to a diverse mix of client solutions and multiple vendor technologies. In addition to our online training portal Ensono University , you ll be supported by both internal and external training. Longer term objectives will concentrate on helping you develop the skills and experience necessary for you to progress on your chosen career path. Required Skills: Minimum 3- 5 years of experience in Mainframe Operations. Candidates should possess strong knowledge on Mainframe Operations; Batch monitoring, Console Operations, Ad hoc job Scheduling and IPL Activities. Extensively worked on any of the Scheduling OPC / CA7/ ZEKE/ Control-M / ESP tool for Production / Batch Monitoring. Strong knowledge in Console Operations and should worked in complex Sysplex environment. Able to provide 2 nd Level support for System and online monitoring, batch ABEND & recovery and system restarts. Able to understand the JCL structure and do necessary changes per instructions from application programmer. Sound knowledge on all ITIL process, Problem/Incident/Change. Ready to work in 24/7 environments. To operate effectively as an operations Technician: Check each system for outstanding messages and or batch abends on a regular basis. Scan batch output to find actual cause of failure. Push critical batch in order to meet SLA s Able to understand and perform customers documented procedures. Able Identify task or issues that can be improved and send ticket to correct team. Able to determine quickly the severity of a problem and make appropriate escalations. Run Client Batch Schedules Triage for job errors and user situations Monitor Batch / Monitor Systems / Monitor alerts Start and Stop Subsystems (JES, IMS, DB2) Create and/or manage Incident & Request tickets Provide client reporting (Batch) Ad hoc job Scheduling Printing Support / Schedule restores / Project work Break-fix support / Application Startup/Shutdown Soft Skills Excellent oral / written communication, interpersonal and time-management skills. Ability to work in a flexible, team-oriented and constantly changing environment. Ability to communicate effectively and consistently with all levels of the organization, and to work independently without direct supervision. Ability to support and help the senior team members in correction of production incidents. Good technical writing and documentation skills and willingness to adequately document all work performed.

Works directly with internal and external stakeholders and partners to develop marketing strategies to support business objectives, including identification of new marketing opportunities and initiatives to maximize Ensono s position; prepares regular marketing reports for communicating to their respective stakeholders and responding to questions from the sales organization. Works individually or with a team in recommending actions, scheduling and planning projects, estimating cost and managing projects to completion. May identify, evaluate and recommend marketing opportunities consistent with go-to-market objectives within their industries or product organizations. Works with corporate communications to identify and support public relations opportunities which may include coordinating trade show activities, website development, developing future e-commerce strategies, and tracking of marketing campaigns to evaluate results and provide recommendations for future marketing promotions. DUTIES AND RESPONSIBILITIES Fully functional and self-directed Provides formal mentorship Engages in high complexity assignments as participant and/or owner Regularly leads self and established as specialist Ability to understand the big picture view and adjusts work accordingly Drives execution of marketing programs, primarily self-directed Exercises strong business judgment skills in making key decisions Ability to ensure project management disciplines are adhered to throughout the marketing process Drives campaign execution (SFDC and marketing automation) Ownership for proactive communication (written and verbal), resource planning, identification of innovation/efficiencies, defining requirements and Win/Win negotiations SUPERVISORY RESPONSIBILITIES This position does not have direct reports but may mentor less experienced associates in the role. RECRUITING INFORMATION Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings. QUALIFICATIONS Required Conscientious team player Strong organization skills, attentive to detail Excellent verbal and written communication skills, adept at anticipating problems and recognizing opportunities Proficient in Microsoft Office applications (Outlook, Word, Excel and PowerPoint) Ability to learn new programs and tasks Proficient with marketing and sales automation tools. Typically requires a minimum of 5 years of related experience with a Bachelor s degree; or 3 years and a Master s degree; or a PhD; or equivalent work experience Preferred Bachelor s degree in Marketing, Communications/Journalism or related field with 5 years of experience or advanced degree with 3 years of experience In pursuit of Marketing Automation, Sales Automation and/or marketing/skills-specific certification. Advanced, proven knowledge of marketing processes and Ensono solutions Travel % 20% JR011834 Next Job Posting Site Reliability Engineer Social Share

Job Role Summary Manages the development and execution of medium to large complex, multi-phased projects with external project dependencies. Promotes client satisfaction by ensuring project adheres to stakeholder specifications. Responsible for project completion within determined scope, quality, time and cost constraints. Duties And Responsibilities Manages the development and execution of medium to large complex, multi-phased projects with external project dependencies. Promotes client satisfaction by ensuring project adheres to stakeholder specifications. Responsible for project completion within determined scope, quality, time and cost constraints. Initiating: Thorough understanding of project management principles and the application thereof. Knowledgeable in project management methodology and solution development methodologies. Leads and/or participates in the development of the SOW or RFP response. Maintains contract/SOW file and related correspondence. Planning: Defines, organizes and plans project schedules to meet required project timelines. Facilitates/leads estimation of moderately complex projects. Develops project schedule and determines resource needs. Works closely with resource managers to ensure proper resource allocation to the project. Executing: Independently and successfully managed the development and execution of multiple moderately complex, multi phased projects. Independently and successfully manages multiple simple projects concurrently. Monitoring/Controlling: Inspects and reviews projects to ensure adherence to project standards; monitors compliance with established EPMO guidelines and methodology. Controls project scope through effective change management skills. Demonstrates strong risk management as a primary management habit. Performs qualitative/quantitative risk analysis of identified risks. Manages risk response and control. Closing: Responsible for ensuring all project close out activities are completed and documented. Initiating: Thorough understanding of project management principles and the application thereof. Knowledgeable in project management methodology and solution development methodologies. Leads and/or participates in the development of the SOW or RFP response. Maintains contract/SOW file and related correspondence. Planning: Defines, organizes and plans project schedules to meet required project timelines. Facilitates/leads estimation of moderately complex projects. Develops project schedule and determines resource needs. Works closely with resource managers to ensure proper resource allocation to the project. Executing: Independently and successfully managed the development and execution of multiple moderately complex, multi phased projects. Independently and successfully manages multiple simple projects concurrently. Monitoring/Controlling: Inspects and reviews projects to ensure adherence to project standards; monitors compliance with established EPMO guidelines and methodology. Controls project scope through effective change management skills. Demonstrates strong risk management as a primary management habit. Performs qualitative/quantitative risk analysis of identified risks. Manages risk response and control. Closing: Responsible for ensuring all project close out activities are completed and documented. PRODUCT/ INDUSTRY KNOWLEDGE AND UNDERSTANDING: Advanced, proven knowledge of Project Management. SCOPE PLANNING: Resolves potentially conflicting requirements. Coordinates preparation of complete written scope statement spelling out project goals and details ensuring compliance with SLAs (e.g., objectives, justification, deliverables and their relative degree of effort and formality, definitions of terms). Thoroughly understands the project background (e.g., why it is being done, who supports/opposes it, where it is on the client’s priority list, who the client sponsor is). Establishes and obtains key stakeholders’ commitment to the overall project vision. Obtains agreement to an approved, clearly-stated review and approval process. Ensures changes to the project scope are implemented according to the project change management process. PROJECT INITIATION: Helps define, communicate, and enforce project roles and responsibilities (i.e., utilizing Roles and Responsibilities Matrix). Consistently generates sound estimates of project resource needs. Educates others about use and meaning of metrics. Anticipates and proactively resolves exceptions within established tolerance parameters. TIME / COST MANAGEMENT: Manages budgets and timeline of small to large-sized projects. Utilizes project management tools/techniques (e.g., PERT charts, critical path method, earned value) to track and manage project costs and schedules. Has experience managing schedules and using various cost management approaches (i.e., fixed-cost management). Takes full responsibility for keeping project cost and schedule on track. Develops detailed time and cost estimates for project activities, utilizing estimating techniques, tools, and industry best practices (e.g., costs for systems development labor, hardware, software, supplies and materials, travel and living, external consulting, staff training, systems operation, capital costs, general office overhead). Uses various techniques to adjust project budgets and timelines (e.g., utilizes fast-tracking, uses lower-cost staff, amortizes equipment costs, uses in-house expertise). Determines the impact of proposed changes in project scope on time and cost. Recommends budget changes to management, as needed, to support changes in project scope. Manages and communicates cost and schedule variances and exceptions. Uses time and cost reports to manage the project. Has experience with budgeting and forecasting process. COMMUNICATION / ESCALATION MANAGEMENT: Efficiently and accurately conveys information between clients and staff involved in project activities. Develops/implements/updates a communications plan for each project that specifies audience, medium, timeframes, and methods. Uses negotiation skills to reach agreement when there are widely-differing viewpoints. Takes initiative to help the organization communicate and learn from its successes and mistakes. Uses meeting management, conflict management, and presentation techniques, as well as listening skills, to facilitate effective project communications. Employs periodic project reviews and other communication vehicles to actively involve project team in key project or tactical issues. Accurately differentiates issues and determines who needs to be consulted/updated and whether the issue requires escalation. Implements process steps for bringing appropriate project issues to the attention of management. Expedites decision-making on project-related issues (e.g., effectively navigates the matrix, follows project escalation path). Ensures timely delivery of accurate, complete, and concise project status report information. RISK / ISSUE MANAGEMENT: Understands the risk and issues management process and techniques, including risk identification, quantification, and risk response (e.g., acceptance, mitigation, avoidance, risk response control). Works with others to identify and categorize project risks and issues related to cost/estimates, schedule, quality, and employee retention. Informs team members of risks and issues associated with each project. Assists others in determining the impact and probability of various project risks, and the impact of issues. Takes steps to mitigate project risks by reducing their probability, impact, or both. Takes action to re-evaluate risks during project implementation (i.e., discusses them during project team meetings). Tracks and reports status on risks and issues via the appropriate tools (i.e., databases). Facilitates risk/issue tracking meetings. INDEPENDENT CONTRIBUTOR: Fully functional and self-directed. Provides formal mentorship. High complexity assignments- owner. Moderate complexity assignments - owner (1 or >). Low complexity assignments - provide oversight/review. Regularly leads self and established as specialist. Sees the whole picture and adjusts work accordingly. Supervisory Responsibilities This position does not have direct reports but may mentor less experienced associates in the role. RECRUITING INFORMATION Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings. Qualifications Preferred Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience Desired: 3 - 5 years of experience in the field or a related area. CAPM/PMP certification. Handles projects with a complexity of 2 -3. Travel % 10% Any reference to years of experience should be disregarded in the UK Show more Show less

Position Summary : As a Senior Engineer in the Monitoring and Observability team, you will be responsible for designing, implementing, and optimizing monitoring solutions to ensure reliability and performance of Ensono distributed and application services. This role requires deep expertise in real-time monitoring, alerting, anomaly detection, and automation to proactively identify and rapid resolution of incidents. You will also be responsible for designing and implementing client solutions that Ensono manages. What You Will Do: Engineer & operate scalable monitoring & observability platform for Ensono’s Hybrid Cloud clients, using current tools in Ensono fleet such as BMC Truesight, BMC Helix, Entuity, VMWare Ari a.Plan and execute strategic roadmap for observability and monitoring tools, ensuring alignment with business and clients’ requiremen tsDefine monitoring best practices, including proactive alerting, anomaly detection and performance analyti csOperate and optimize end-to-end monitoring solutions, for real-time visibility into network, distributed systems and applicatio nsEstablish automated alerting thresholds based on Service Level Objectives (SLO) and Service Level Agreement (SL A)Establish monitoring audit standards for conformance and compliant purposes on standard as well as custom monito rsPoint of escalation for day-to-day monitoring related inciden tsAutomate monitoring configurations and telemetry collection using scripting and Infrastructure as a Code (IAC) tool like Ansible and Terraform We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. Required Qualificatio ns: 7+ years of experience in observability or monitoring engineering operational 7+ years of hands-on experience with ITSM platforms such as ServiceNow and Monitoring Tools such as BMC, Data Dog, Entuity, or othersStrong proficiency in Python, Bash, JavaScript for automation and scripting Experience with Infrastructure as Code (Ansible, Terraform, etc) for observability tools deployment Strong analytical and problem-solving skills for diagnosing complex issues Effective communication and leadership, especially in training and cross functional team collaborations Ability to think outside the box, holistically about processes that impact the business engagement, and continually refine process Ability to thrive in an independent and collaborative fast-paced environment, managing priorities properly Bachelor’s degree in related field Preferred Qualifica tions: Master’s degree in information technology related field Proficiency in cloud platforms (AWS, Azure, GCP) and Kubernetes deployment & monitoring Advanced ITIL, including ITIL v3 and v4, certification or training Experience on AI/ML integration into ITSM practices is a plus Show more Show less

Key Responsibilities Work closely with Sales/Operations/Finance managers to understand business requirements and work on solutions with data and insights support for better impact decisions Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions. Automate existing/new data templates and reports Liaison with finance and accounting teams to understand business problem and develop a suitable BI and automation solutions. Contribute to the creation and measurement to an overall roadmap, project plans, timelines, and priorities for the BI Dev function. Develop, analyze, and report business unit metrics and drive Best of Breed benchmarking. Define and document processes and procedures. Follow standards and procedures to comply with government regulations and internal controls. Respond to and share information related to highly complex queries received from the business. Regularly interact and provide recommendations to management. Be the custodian of effective lead, opportunity and account management and lead utilization by the Sales and Marketing teams and deep dive to determine areas of improvement for the respective teams to focus on Proactively identify and implement operational and technical improvements and enhancements that drive sales productivity and improve customer experience Handle multiple projects at once, be able to effectively prioritize initiatives, and effectively communicate with multiple stakeholders. Focus on strategic, tactical and technical initiatives involving Salesforce.com Provide administration support of Salesforce.com including but not limited to managing customization of objects, fields, record types, page layouts and validations, and dashboards for daily, weekly, monthly performance and reporting at individual, team, manager, and enterprise levels Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the Salesforce system. Technical Skills Bachelor’s Degree (Preferably MBA/B.E./B.Tech.) Tableau\Power BI certification\SalesForce advance knowledge is a big plus. Migrations of the reports to the Power BI\Tableau using SQL/any other Data resource Developing visual reports, dashboards and KPI scorecards using Power BI\Tableau desktop. Strong knowledge of data warehousing Strong Knowledge of data modelling principles Strong Excel and SQL skills Other Skills Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams. Ability to handle competing priorities in a fast paced, deadline driven environment Show more Show less

Duties and Responsibilities Provide L3/L4 support to the operations, for investigation, troubleshooting and resolving network communications and operations problems impacting customer, backbone access, or performance on a global basis Handle critical production impacting issues. Collaborate with other teams to provide quick solutions. Provide escalation support to lower tier teams. Regularly lead self and others and/or established as Product SME and/or established as specialist. Network security infrastructure solutions including firewalls. Ability to manage multiple projects and ability to plan Network roadmap. Analyzes current and future information technology industry trends to determine the potential impact on business or network systems architecture. Network design and network/component standards, network roadmaps, audit compliance, and deployment of new technologies to fit business needs. Understands how the big picture aligns with the overall Ensono strategy. Maintain in-depth knowledge of company’s existing IT architecture/infrastructure, and technology standards. Develop, document, make recommendations for technical solutions. Develop strong working relationships with all Data Center staff to be able to assist and receive assistance in meeting critical and often urgent deadlines Design, engineering, and implementation of complex network solutions in a variety of disciplines, security postures, access control, and infrastructure including associated documentation. Perform a consultative role to both internal and external customers and at all levels of the organization. Network design (high level and low level), architecture, and implementation oversight including associated documentation. Drive and implement network solutions-based architectures to increase efficiencies. Proactively contribute to documentation, automation and processes improvement. Provide strategic technical direction on highly complex network projects or activities involving the selection and recommendation of design approach and systems technology. Performs client and market research to define and qualify strategy and direction. Research and develop innovative solutions around existing network solutions and future technologies. Creates product road maps and writes user stories and requirements. All About You Network engineering, design, and architecture expertise with exposure to two or more of the following areas: LAN/WAN, firewalls, wireless, security, VOIP, QoS, and encryption technologies while adhering to standard design methodologies and best practices Mastery of TCP/IP protocol communications, addressing & subnetting. Firewall experience: Checkpoint, Palo Alto, Cisco ASA Extensive knowledge of Cisco’s product portfolio; routers, switches, wireless, ACS and ISE Extensive knowledge of Network diagnostics, protocols, and disciplines, EIGRP, BGP, eBGP, SNMP, VPN, SSH, and MPLS technologies. Strong verbal and written communications skills, and excellent customer support capabilities Self-motivated demonstrating strong organizational and listening skills; and very detail oriented with the ability to carry out assigned tasks with minimal supervision Ability to consistently act in a professional manner and communicate with all levels of the organization, both internally and externally Methodical problem resolving skills and mastery of developing high level and detailed network designs; solid web applications and technologies a plus; Cisco certifications such as CCNP or CCDP, CCIE, or CCDE desired. Design, engineer and implementation of Software Defined Networking. Demonstrated ability to continuously adapt to new technologies and trends and learn new skills quickly Excellent English speaking and writing Bachelor’s degree in Computer Science, Math, Engineering or equivalent combination of education and experience Minimum 2 years of experience in a similar role and overall 12+ years of work experience within Network space. Preferred Advanced, Knowledge of routing and switching protocols, Cisco Nexus switches and firewalls. Experience with SDN technologies such as Cisco ACI, VMWare NSX Experience with SD-WAN (preferably Viptela/Palo Alto) Experience and working knowledge of scripting/automation tools such as python, Ansible etc. will be a huge plus and will make you standout. Experience with load balancing technologies such as F5, NetScaler, A10’s SUPERVISORY RESPONSIBILITIES This position does not have direct reports but mentor less experienced associates in the role. The candidate should be able to lead technical projects and manage resources. RECRUITING INFORMATION Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings. Skills: (Must Have) Traditional networking: Cisco routing/Switching OSPF, BGP, ISIS, MPLS, HSRP, RSTP/MSTP Firewalls – Cisco ASA, Palo Alto and CheckPoint. Any one of these. NAT, ACLs, Multi Context, IPSec VPN, SSL VPN Must have one of the following: Hand on experience on Nexus switches VDC, VRF, VPC, Hardware knowledge VMWare NSX knowledge of NSX networking, ESGs, DLR, DFW, Basic knowledge of VMWare Vsphere. Cisco ACI Understanding of Spine/leaf architecture, Ansible push, VxLAN SD-WAN technology Show more Show less

Manager - Service Delivery Management (MANAGER - SDM) At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things ! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose. About the role and what you'll be doing: The MANAGER – Service Delivery Management possesses a wealth of IT service knowledge, adept in bringing efficiencies and improvements to disparate processes and systems. A successful MANAGER - SDM is a role model to their peers, leads through influence, breaks down silos, and manages competing priorities. The MANAGER - SDM must be an impeccable communicator that can effectively adapt to their audiences and is a Relentless Ally for the client. Primary Responsibilities: Acts as a client advocate and a point of escalations for client service delivery needs. Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono’s’ operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met. Leads the process to actively identify, capture, and communicate operational risks, insights, opportunities, and efficiencies. Develops and executes improvement plans from discoveries. Directs assigned Ensono support resources to capture important client data and conducts analyses to identify issues and track progress against the client’s business outcomes. This may include analyzing the health/wellness of the client’s environment, data on incidents/SLAs. Educates the operational team in understanding how clients utilize Ensono services in support of their business. Provides technical support or training on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations. Leads by example, demonstrating a high level of knowledge and proficiency. Builds relationships across the client’s organization to confirm the right level of participation across IT and the business to drive success and achieve the client’s outcomes. Sets the example for the team by maintaining and continually seeking opportunities to improve CSAT through optimizing service quality and end-to-end client experience. Uses operational health and KPIs to identify and communicate risks and insights to the client and Ensono senior leadership. Provides executive level communication for critical business impacting events, account updates, and service improvement plans. Architects, executes, and monitors service improvement plans (SIP) across all Ensono operational delivery. Collaborates with the Client Partner (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client’s overall contractual relationship. Manages critical client issues/incidents via an ITSM based approach, communicating the client’s expectations, and ensuring coordination across the Ensono team to deliver. Assesses account performance through Ensono’s Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client. Acts as a product advocate and subject matter expert, providing guidance and recommendations to clients, strengthening the relationship as well as exceeding expectations. Establishes and leads operational meetings focused on ITSM governance and SLA adherence. We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. Required Qualifications 8+ years of IT Service Management experience in a client-facing role 5+ years of leadership experience. 2+ People management experience. Client relationship management experience Operational ability in diverse, large-scale, multi-platform, outsourced environments In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery Proficient understanding of ITIL (Information Technology Infrastructure Library) principles Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking Willing to travel as required (e.g., client service reviews at client site) Preferred Qualifications Exceptional customer-facing skills Acts as role model, supporting the growth and success of the team Highly motivated, strong desire to learn quickly, ability to effectively multi-task and work independently, and the readiness to demonstrate a proactive attitude Strong ability to manage through influence Strong organizational skills Solid resource planning and problem-solving skills Experience in management consulting is a plus Able to effectively manage competing priorities from a variety of stakeholders Excellent verbal and written communication skills, including communicating with senior level executives and key stakeholders Why Ensono? Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on client site, you can choose to work from home or in our Ensono offices. Unlimited Paid Days Off Two health plan options through Blue Cross Blue Shield 401k with company match Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts Depending on location, ability to take advantage of fitness centers Wellness program Flexible work schedule Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website. If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com. Show more Show less

Primary Responsibilities: Acts as a client advocate and a point of escalations for client service delivery needs. Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono’s’ operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met. Actively identifies, captures, and communicates operational risks, insights, opportunities, and efficiencies. Develops and executes improvement plans from discoveries. Partners with assigned Ensono support resources to capture important client data and conducts analyses to identify issues and track progress against the client’s business outcomes. This may include analyzing the health/wellness of the client’s environment, data on incidents/SLAs. Educates the operational team in understanding how clients utilize Ensono services in support of their business. Provides technical support or training on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations. Builds relationships across the client’s organization to confirm the right level of participation across IT and the business to drive success and achieve the client’s outcomes. Maintains and improves CSAT through optimizing service quality and end-to-end client experience. Uses operational health and KPIs to identify and communicate risks and insights to the client and Ensono senior leadership. Provides executive level communication for critical business impacting events, account updates, and service improvement plans. Delivers, executes, and monitors service improvement plans (SIP) across all Ensono operational delivery. Collaborates with the Client Engagement Executive (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client’s overall contractual relationship. Manages critical client issues/incidents via an ITSM based approach, communicating the client’s expectations, and ensuring coordination across the Ensono team to deliver. Assesses account performance through Ensono’s Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client. Acts as a product advocate and provides guidance and recommendations to clients, strengthening the relationship as well as exceeding expectations. Establishes and leads operational meetings focused on ITSM governance and SLA adherence. We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. Required Qualifications 12+ years of IT Service Management experience in a client-facing role Client relationship management experience Operational ability in diverse, large-scale, multi-platform, outsourced environments In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery Proficient understanding of ITIL (Information Technology Infrastructure Library) principles Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking Willing to travel as required (e.g., client service reviews at client site) Show more Show less

Responsibilities Agile Framework Proficiency Understand and apply Agile principles, such as iterative development, continuous delivery, and self-organizing teams. Manage the team's automation work within the Agile development cycle, ensuring it aligns with sprint goals and product backlog items. Put the learnings (delays, defects) into the process using retrospective meetings Automation Expertise: End to end accountability from requirements gathering, development, testing and deployment of automation projects and making sure timely delivery of projects Design and implement automation frameworks that are scalable, maintainable, and efficient. Lead the development and maintenance of automated test suites and tools, covering various levels of testing (unit, integration, UI). Ensure coding standards and best practices are followed and review code developed by team members. Stay up to date with the latest automation tools, technologies, and best practices. Team Management and Leadership: Lead, mentor, and motivate the automation team to achieve their goals and develop their skills. Establish clear communication and collaboration channels within the team and with other Agile teams. Manage the team's workload, ensuring resources are effectively utilized and deadlines are met. Collaboration and Communication: Collaborate with product owners, scrum masters, and other development team members to ensure the automation efforts align with project goals. Actively participate in Agile ceremonies (e.g., sprint planning, daily stand-ups, sprint reviews). Effectively communicate the status of automation tasks and projects to stakeholders. Problem-Solving and Decision-Making: Identify and resolve technical issues and impediments that may hinder the team's progress. Make informed decisions about the automation strategy and tools that best support the Agile development process. Promote continuous improvement and learning within the team. Experience Overall 14+ years of experience with 10+ of relevant experience Experience in leading a team of automation developers. Expertise in designing, architecting and developing automations using like Ansible, Terraform, Python. Experience in Linux, Windows and Network for automation development and troubleshooting. Expertise in writing code with any programming/scripting language like Python and shell to automate tasks. Good communication skills with experience in reporting and presentation to leaders. Familiarity with CI/CI tool like Jenkins and source control management tool like github, bitbucket etc. Show more Show less

Job Description What you will do: The Partner Program Manager is responsible for the development and execution of programs and processes which will drive the effectiveness and efficiency of Ensono’s partner and alliance team. The Partner Program Manager will lead Ensono’s partner funding and payment process, partner enablement and documentation program, and partner data, reporting and insights program. Key activities include: Build, manage, execute Ensono’s partner funding and payment process and track payments. This includes working closely with Ensono’s finance team to manage our partner referral payments, MDF/BDF submission, and Ensono event sponsorship invoicing. Build repository for partner program enablement tools and documents, such as briefing decks, one-pagers, case studies, and wins wires and establish and maintain process for revisions and version control, and ensuring templates have current data. Maintain partner ecosystem lists ensuring proper partner tiering. Manage partner account mapping lists and consolidating data to track and report on multiple partners leveraged for pursuits. Stand up new partnerships by assessing new partners, and managing, executing and tracking new partner documentation and orientation/training. In addition, you will execute NDA’s, teaming agreements, and new vendor documentation in Workday. Work with procurement to build and maintain vendor spend reports, sharing data and insights with appropriate partner managers. Track and distribute partner win reports sharing insights with partner managers. Audit all partner account, lead and opportunities data in Salesforce to ensure accuracy, currency and adherence to program guidelines. Utilize Ensono tools, such as Microsoft SharePoint, Teams, Excel, Project, Asana and Salesforce for efficient project management. What you will need: 5 years project management experience. A track record of successfully managing complex projects with internal and external dependencies. Experience with tracking financials and processing payments. Ability to consolidate, assess and report on data, delivering actionable insights. Superior organization skills. Excellent verbal and written communication skills. Bachelor's degree required. What will set you apart: Understanding of partner funding buckets, including MDF/BDF and how to acquire, process and access funding. Experience in IT infrastructure outsourcing and managed cloud services industries. Show more Show less

Primary Responsibilities: Acts as a client advocate and a point of escalations for client service delivery needs. Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono’s’ operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met. Actively identifies, captures, and communicates operational risks, insights, opportunities, and efficiencies. Develops and executes improvement plans from discoveries. Works with the assigned Ensono support resources to capture important client data and conducts analyses to identify issues and track progress against the client’s business outcomes. This may include analyzing the health/wellness of the client’s environment, data on incidents/SLAs. Educates the operational team in understanding how clients utilize Ensono services in support of their business. Educates the operational team in understanding how clients utilize Ensono services in support of their business. Provides guidance on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations. Supports relationships across the client’s organization to confirm the right level of participation across IT and the business to drive success and achieve the client’s outcomes. Maintains and improves CSAT through optimizing service quality and end-to-end client experience. Provides communications for critical business impacting events, account updates, and service improvement plans. Collaborates with the Client Engagement Team (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client’s overall contractual relationship. Supports the management of critical client issues/incidents via an ITSM based approach, communicating the client’s expectations, and ensuring coordination across the Ensono team to deliver. Assesses account performance through Ensono’s Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client. Establishes and participates in leading operational meetings focused on ITSM governance and SLA adherence. We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. Required Qualifications 8+ years of IT Service Management experience in a client-facing role Client relationship management experience Operational ability in diverse, large-scale, multi-platform, outsourced environments In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery Proficient understanding of ITIL (Information Technology Infrastructure Library) principles Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking Willing to travel as required (e.g., client service reviews at client site) Show more Show less

Job Description What you will do: The Partner Program Manager is responsible for the development and execution of programs and processes which will drive the effectiveness and efficiency of Ensono s partner and alliance team. The Partner Program Manager will lead Ensono s partner funding and payment process, partner enablement and documentation program, and partner data, reporting and insights program. Key activities include: Build, manage, execute Ensono s partner funding and payment process and track payments. This includes working closely with Ensono s finance team to manage our partner referral payments, MDF/BDF submission, and Ensono event sponsorship invoicing. Build repository for partner program enablement tools and documents, such as briefing decks, one-pagers, case studies, and wins wires and establish and maintain process for revisions and version control, and ensuring templates have current data. Maintain partner ecosystem lists ensuring proper partner tiering. Manage partner account mapping lists and consolidating data to track and report on multiple partners leveraged for pursuits. Stand up new partnerships by assessing new partners, and managing, executing and tracking new partner documentation and orientation/training. In addition, you will execute NDA s, teaming agreements, and new vendor documentation in Workday. Work with procurement to build and maintain vendor spend reports, sharing data and insights with appropriate partner managers. Track and distribute partner win reports sharing insights with partner managers. Audit all partner account, lead and opportunities data in Salesforce to ensure accuracy, currency and adherence to program guidelines. Utilize Ensono tools, such as Microsoft SharePoint, Teams, Excel, Project, Asana and Salesforce for efficient project management. What you will need: 5 years project management experience. A track record of successfully managing complex projects with internal and external dependencies. Experience with tracking financials and processing payments. Ability to consolidate, assess and report on data, delivering actionable insights. Superior organization skills. Excellent verbal and written communication skills. Bachelor s degree required. What will set you apart: Understanding of partner funding buckets, including MDF/BDF and how to acquire, process and access funding. Experience in IT infrastructure outsourcing and managed cloud services industries. JR011853 Next Job Posting Business Analyst Social Share

Backup and recovery processes and tools Database knowledge (logical and physical design) Experience with troubleshooting database performance issues and query tuning concepts Perform data management tasks as required: loading / unloading, updating, restoring and removing data to ensure that database is accurate as a data source. Perform Database Maintenance activities like Adhoc Reorgs, Runstats etc on demand from the application teams, as well as monitor the scheduled maintenance activities. Monitor and manage Space: Purge obsolete data and reclaim space Identify and troubleshoot databases issues with high priority. Monitor database backups and Database maintenance jobs. Troubleshoot job failures and work with Operations as required. Monitor the databases for any unusual activities and restrictive states and check the logs periodically for any issues. Refresh Dev/Test databases with prod backup images as requested. Working in a collaborative multi client Environment. Knowledge of Cobol Programming. Knowledge of Database Third party Software tools is a plus, (Omegamon, Tmon, BMC Suite, CA DB2 Toolset) is a Plus Off Hours Support as required. Participate in Oncall Schedule. Platforms: z/os DB2, IMS Bonus Platforms: IDMS, Adabase, Supra, System 2000, Datacom Show more Show less