16325 Incident Management Jobs - Page 45

Role Overview: You should have a good experience in the following domains: - Certification in JNCIA. - Routing and Switching: (mandatory) - Good understanding of the OSI layers, switching, and routing concepts. - Experience in configuring and manipulating Dynamic Protocols (BGP). - Experience in configuring switching technologies (VLAN, Spanning Tree, etc). - Familiarity with Wireless Networks. - Familiarity with Quality of Service for marking and queuing. - Familiarity with IPVPN is a plus, e.g., GRE, IPSEC, etc. - Familiarity with monitoring technologies and providing fixes to the issues. - Experience in Incident management, Change management, and Problem management. Key Responsibilities: ...

As a Continuous Improvement Lead at Capgemini, you will have the opportunity to shape your career path while being supported by a collaborative global community. Your role will involve leading continuous improvement initiatives using Lean, Six Sigma, and productivity analysis to enhance IT service management. You will implement automation and industrialization to improve ADM delivery efficiency, analyze project financials, collaborate with stakeholders, and build dashboards to track KPIs. **Key Responsibilities:** - Lead continuous improvement initiatives using Lean, Six Sigma, and productivity analysis. - Drive IT service management enhancements, focusing on Incident and Problem Management....

You are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, servers, networks, and data centre technologies. Headquartered in Adelaide, Australia, you have clients and offices across Asia Pacific & EMEA locations. Role Overview: As a Network Operations Center Engineer, you will help maintain the company's reputation as a trusted partner by providing 24/7 monitoring support, executing incident management processes, conducting root cause analysis, and contributing to continuous improvement for customer and global IoT Business Unit success. Key Responsibilities: - Be willing to work in rotating shifts, including nights, weekends, an...

Job Summary The Infra. Technology Specialist will play a pivotal role in managing and optimizing our service desk operations using SNOW. With a focus on industrial manufacturing the specialist will ensure seamless IT service delivery in a hybrid work model. This role requires a deep understanding of service desk processes and the ability to enhance user experience through effective IT solutions. Responsibilities Manage and optimize service desk operations to ensure efficient IT service delivery. Utilize SNOW to streamline service desk processes and enhance user experience. Collaborate with cross-functional teams to identify and resolve IT-related issues promptly. Provide expert guidance on s...

SUMMARY About The Client : A Fortune 500 global leader in technology services and digital business solutions, this company delivers comprehensive Business Process Services (BPS) and IT-enabled solutions. With a worldwide presence, it serves diverse industries including banking, healthcare, retail, manufacturing, and communications. The firm's expertise spans a broad spectrum of critical processes from finance and accounting to human resources, customer service, and supply chain management - enabling clients to enhance efficiency, drive innovation, and achieve business agility on a massive scale. Job Title: Senior Process Executive (SPE) Domain : P & C Insuranc e operations ( Guidewire with c...

SUMMARY Service Desk Management Location: Bangalore Exp range: 6 months - 2 years NP: Immediate Job Description: As an Application Tech Support Practitioner, you will serve as the primary point of contact between our clients and our world-class systems. Your exceptional communication skills and deep product knowledge will enable you to accurately define client issues, interpret and design resolutions, and maintain a high level of client satisfaction. This role requires a strong understanding of ITIL framework, incident management, and problem resolution, as well as proficiency in Service Desk Management and Service Desk Voice Support. Responsibilities Perform independently as a Subject Matte...

Role Overview: Founded in 2004, NetBrain is the leader in no-code network automation, providing IT operations teams with the ability to scale their hybrid multi-cloud connected networks through automation. As a Senior Network Automation Engineer at NetBrain, you will work with a global team to implement innovative network automation solutions using NetBrain's unique automation platform. Your role will focus on automating network operations and troubleshooting to achieve true end-to-end network automation for large enterprises and service providers. Key Responsibilities: - Contribute to the evolution of automated Network Operations for global Enterprises and MSPs - Lead customers in identifyi...

Job Description: You will be part of a team at NTT DATA that is focused on pushing the boundaries of what is possible, renowned for technical excellence, leading innovations, and making a difference to clients and society. The workplace culture embraces diversity and inclusion, providing you with a place to grow, belong, and thrive. Key Responsibilities: - Service Management - Incident Management - Problem Management - Capacity Management Qualifications Required: - Relevant experience in Service Management - Strong knowledge in Incident and Problem Management - Capacity Management expertise - Ability to work on-site About NTT DATA: NTT DATA is a trusted global innovator of business and techn...

As a proactive and customer-focused Service Desk IT Technical Support professional, your role will involve providing first-line technical support to end-users. This includes troubleshooting and resolving hardware and software issues, ensuring the smooth operation of IT systems and services, and being the initial point of contact for technical support requests. Your contribution is vital in delivering excellent customer service. Key Responsibilities: - Provide first-level support for IT issues encompassing hardware, software, network, and operating system problems. - Respond to service requests through phone, email, or ticketing system, logging and prioritizing them appropriately. - Troublesh...

As an Application Support specialist, you will be responsible for monitoring, maintaining, and supporting .NET applications in a production environment. Your key responsibilities will include: - Troubleshooting and resolving application issues reported by users or identified through monitoring tools. - Collaborating with development teams to deploy patches, updates, and new releases. In terms of SQL Database Management, you will be expected to: - Troubleshoot and resolve database-related issues, ensuring data integrity and availability. - Write and optimize SQL queries, stored procedures, and functions as needed. For Incident Management, your tasks will involve: - Providing support to end-us...

Role Overview: As a Tech Lead in Application Support at Fiserv, you will be responsible for deploying, upgrading, and migrating critical applications while providing technical support for flagship products. Your key responsibilities will include Incident Management, System Monitoring, Issue Resolution and Troubleshooting, Maintenance, and Documentation. Key Responsibilities: - Deployment/Upgrade/Migration: Deploy, upgrade, and migrate critical applications, provide technical support for flagship products, diagnose and resolve issues promptly. - Incident Management: Manage and resolve incidents related to applications developed in .Net & Java, ensure timely resolution and communication with s...

**Job Description:** **Role Overview:** You will be a part of the Embedded Risk Team, an independent Risk Management group aligned to IB and Cross Product Operations, responsible for supporting Operational Risk & Control for the Investment Bank & Cross Product Operations. Your primary focus will be on supporting DB's Money Market & Treasury Operations business globally, ensuring Risk Management, Risk Reporting, and Incident & Finding Management, along with broader control-led initiatives. **Key Responsibilities:** - Support operations with finding life cycle event requests in accordance with the standards highlighted in the findings management policy. - Review and approve Operational Inciden...

You will be joining a dynamic organization aiming to establish itself as a leader in the Human Capital Management (HCM) space. As a customer service professional with garnishment administration experience in HCM or HRIS systems, your role will involve handling time and attendance solutions and hardware. Responsibilities: - Balance and control earnings and deduction totals, prepare general ledger entries, and rectify out-of-balance conditions - Adjust system setup based on new customer requirements - Document all customer transactions in the CRM application (Salesforce) with excellent incident management skills Qualifications: - Preferred qualifications include a self-motivated individual wit...

As a Manager of Data Privacy (DPDPA) at MCXCCL in Mumbai, you will play a crucial role in managing various aspects of Data Privacy and driving the Data Privacy program end to end as per DPDPA and regulatory requirements. Your responsibilities will include: - Implementing data privacy within the organization for staff, regulators, and relevant authorities on issues related to data protection and DPDPA. - Promoting a culture of data protection, privacy, and compliance across the organization. - Ensuring compliance to DPDPA requirements, SEBI, NCIIPC, and other regulatory guidelines issued from time to time on data protection and privacy. - Conducting gap assessments and implementing tools, tec...

You will be responsible for managing and implementing network security solutions, specifically PA/CHECKPOINT/CISCO ASA/FORTINET firewalls. Your role will involve working with various operating systems, automating processes, managing policies, and ensuring network security compliance. Here are the key responsibilities associated with this role: - Minimum 2 years of experience in network security, with at least 1 year in managing PA/CHECKPOINT/CISCO ASA/FORTINET firewalls - Proficiency in managing PA/CHECKPOINT/CISCO ASA/FORTINET solutions - Hands-on experience in commissioning and integrating firewall solutions with management and authentication tools - Experience in automating processes usin...

Role Overview: You will be responsible for designing and delivering comprehensive training programs for the IT Service Desk team. As a key member of the Learning and Development team, your role will be crucial in equipping Service Desk Associates and IT Support staff with the necessary skills and knowledge for their roles. Key Responsibilities: - Design, develop, and deliver engaging training programs on IT support tools, processes, and best practices, including ServiceNow, incident management, and customer service. - Conduct comprehensive onboarding training for new learners, covering tools, processes, ticketing systems, and communication best practices. - Facilitate regular training sessio...

As the Technology Resilience Manager at Intact Insurance Ireland, your role is crucial in enhancing the resilience posture of the organization, ensuring availability and delivery of Important Functions and Important Business Services. You will work towards aligning the technology stack with the business risk appetite, enabling compliance with policy and regulatory obligations. Key Responsibilities: - Act as the Incident Commander for live invocations, managing and supporting business projects with a technology resilience focus. - Coordinate with technical teams, both internal and external stakeholders, and maintain the Disaster Recovery (DR) Framework. - Stay updated on the legal and regulat...

As a Cyber Security Engineer at Medtronic, you will play a crucial role in ensuring the security of medical devices throughout their development lifecycle. You will collaborate with teams to implement security requirements, conduct risk assessments, and monitor security databases to mitigate risks. Your expertise in automation and AI for cybersecurity will be utilized to identify and remediate vulnerabilities efficiently. Moreover, you will enforce security standards and compliance, stay updated on cybersecurity trends, and contribute to refining product security strategies. **Key Responsibilities:** - Implement security requirements across the medical device development lifecycle - Conduct ...

About the role: Manager IT Service Desk Support will oversee day-to-day operations of the IT Service Desk Level 1 support team in Mumbai, ensuring consistent, high-quality, and customer-centric service delivery across voice, chat, email, and self-service channels. This role will drive operational excellence through performance monitoring, issue resolution, and proactive improvement of support processes. He/she will play a key role in knowledge management, automation (Shift-Left), and training initiatives to continuously improve first-contact resolution and end-user experience. He/she will also support onboarding new STADA affiliates / regions to Level1 IT Service Desk in line with expansion ...

As the Coordinator of the Reliability Engineering team for eCommerce Solutions at Nestl Nespresso Digital and Tech Team in Bengaluru, Karnataka, India, you will have the opportunity to work on the technology that powers the Nespresso eCommerce business. You will be working in a direct-to-customer context with significant volumes and traffic, part of a large engineering organization with a direct impact on the online business. **Key Responsibilities:** - Coordinate daily activities and workflows of the Reliability Engineers team, fostering a collaborative environment and ensuring alignment with priorities. - Act as the primary point of contact for internal and external stakeholders regarding ...

Incident Management: Logging, tracking, and resolving support requests or incidents using ticketing systems like ServiceNow, Jira, or Zendesk. Technical Support: Troubleshooting and resolving issues with desktops, laptops, printers, mobile devices, and software applications. User Account Management: Creating, modifying, and deactivating user accounts in Active Directory, email systems, and other platforms. Remote Support: Assisting users remotely via tools like TeamViewer, Remote Desktop, or Zoom. Documentation: Updating knowledge bases, documenting fixes, and following ITIL practices. Escalation: Escalating complex issues to Level 2/3 support or specialized teams when necessary.

1. Ensure regular backup of the data as per the SOPs for all QC (quality control) systems, Manufacturing and Engineering systems is being carried out including periodic check on restoration of the backed-up data as per the SOP. 2. To act as Administrator for all GXP IT systems at Site. 3. Maintain an updated list of plant GXP IT systems inventory. This includes software and hardware including the stand-alone computer systems that are used for all GXP (manufacturing, engineering and quality) purposes. 4. Implement the password management for the plant GXP IT systems. Implement the data integrity and security measures required as per the Global IT guidance and procedures for the plant. 5. Guid...

To allocate the readymaterial in oracle and coordinate with customers, sales team, CPT factoryto insure a smooth order execution. 1. Evaluate the techno-commercial terms of PO and assess risk and Criticality. 2. To prepare the loading slip (Material allocation) in oracle 3. To coordinate with CPT, Plant, QA Logistic to ensure on time delivery 4. To coordinate with customers and the sales team to ensure on time FG liquidation.

1. Provide technical support to end-users via phone, email, or in-person in a timely and professional manner. 2. Identify, troubleshoot, and resolve software, hardware, and network-related issues. 3. Escalate unresolved issues to higher-level support personnel and follow up with end-users to ensure timely resolution. 4. Set up and configure new computer systems and software applications. 5. Maintain an inventory of all IT equipment and software and ensure that they are up-to-date. 6. Assist in the development and implementation of IT policies and procedures. 7. Install, update, and maintain antivirus software and security patches to ensure the security of IT systems and data. 8. Monitor and ...

The eCommerce Support Analyst ( ABAP Programming) is responsible for Digital Commercial Operations; you will be responsible for supporting and improving automated ordering process leveraging your skills in ABAP (SAP) and eCommerce. This position reports to the Digital eCommerce Operations Manager and is part of the Marketing - CMO located in Pall India, Pune office. and will be an on-site role. In this role, you will have the opportunity to: Writing the code using the ABAP programming language. Good understanding of integration between SAP and external systems. You will be Supporting our automated ordering process and its integration with SAP. Design and develop new features in SAP Hana S4 t...