11952 Incident Management Jobs - Page 49

Position Purpose Ensure the supervision of the infrastructures and business applications of the BNPParibas Fortis Group. The Fortis control room operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests)Control room / first level support activities consist of: Monitoring the availability of infrastructure services and applications, Applying the instructions and/or instructions referenced Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications Participation in DRP exercises Responsibilities Direct Responsibilities Alert management (based on AINOI): Take into account the alerts Arbitrate alerts...

About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Unions leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group: BNP Paribas is the European Unions leading bank and key player in international b...

Position Purpose Responsible for L2 support activities for an applications which are used for Global payment solution applications. This is an extended team which works along with the team located in Paris. Shift working to support application which is implemented globally. Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Responsibilities Direct Responsibilities L2 Production support activity using Unix, SQL and Dynatrace. Understanding of Application architecture. Proactive monitoring using tools such as ...

Position Purpose CIB Service Level Agreements Industrialization and management Responsibilities Direct Responsibilities CIB Service Level Agreements scope Catalogue of Services agreements standardization coordination Coordination with global Local CIB Managers/Owners to draft Catalogue of Services Maintain the inventory of contracts and / or service catalogue Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements Draft Service Level Agreements for the services provided to its Clients for CIB services Become familiar with the Services Level Agreement template, in particular the insertions required to complete the document. Track any le...

Position Purpose The Support Analyst will provides the Monitoring, Support, Investigation, Troubleshooting, Incident Management and Problem Management in multiple technologies and applications. Manages existing systems and subsystems, which applications and business streams rely on, and is responsible for troubleshooting in his/her area of responsibility. Responsibilities Direct Responsibilities As the applications to be supported are Client focused , high professional support service is expected Supporting Application end to end, Managing issue and Incident Monitor and Troubleshoot Communicate with stakeholder to inform, investigate and alert about issue. Skill in creating and maintaining t...

ITG BNPP FORTIS - IAM Asset Security Engineer Position Purpose The BNP Paribas Fortis IT department is working in Agile mode, which offers a challenging and motivating environment where teams and employees are empowered to manage their own technical domain. You will work in the IT Security Production Tribe, within the squad Responsibilities Direct Responsibilities The candidate will guarantee the respect of asset information security and ensure correct implementation of the security model. The mission of the IAM Asset Security Consultant is to define and promote the Asset Modeling (AM) frameworks for coordinating and planning a service oriented approach: Taking ownership about the AM process...

Position Purpose This position is focused on the support production/functional support of scheduling tools - Autosys and Autosys Responsibilities Direct Responsibilities Design, build, manage, upgrade and support the production applications. Provide high quality, efficient functional support services to business users while adhering to support standards, as determined by support management. Continuously and proactively improve support services where possible. Managing changes to the support or configuration management tools. Incident Management and reporting, in close conjunction with stakeholders & with the infrastructure teams (System, DB, Networks). Contributing Responsibilities Root caus...

ITG BNPP FORTIS - Information Security User Management Professional Purpose Information security is the protection of information (and associated assets). Information must therefore be protected continuously and appropriately against a wide range of threats by implementing a suitable set of controls, including policies, processes, procedures, organizational structures and software & hardware functions. Information Security is comprised of a number of domains of which Access Management is a major one. Access Management is about defining and implementing security requirements to control access to information and hence to prevent unauthorized access to them. The BNP Paribas Fortis Access Manage...

Role: Within the CIB CCCO OPC Team, the Operational Permanent Controller (OPC) supports the Metiers/Functions on Controls to maintain a robust setup of controls that will allow the identification, assessment, reporting, monitoring and mitigation of operational risks. The OPC is responsible for ensuring the proper execution of controls to cover operational risks, for participating in the detection of risk areas, and for proposing, monitoring and implementing corrective actions: i. Ensures the proper completion of control plans and proper execution of controls within its scope of activity at specified frequencies. Control plans may evolve (i) following indications from CCCO Central (or any oth...

The role is to provide both the Business Units and IT Management with the assurance and visibility that IT Controls are executed in a controlled and managed way. In addition to the specific responsibilities detailed below, the successful candidate will be expected to demonstrate understanding in other areas of Risk & Control Management including strategies surrounding Process Engineering, Configuration Management, Change, Incident & Problem Management, Non-Conformities and Corrective Actions Management, Risk Identification and Control, Project Management and Tools and Methods. Responsibilities Direct Responsibilities Conduct periodic controls assessments across process areas in scope. Raise ...

Role Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your extensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Key Responsibilities: ...

Position Purpose We are seeking an experienced Application Production Support having experience in platform support to join our team focused on production infrastructure management. The ideal candidate will have strong skills in automation, monitoring, troubleshooting, and incident management across a variety of tools and platforms. This position is ideal for an engineer who enjoys working in a dynamic, fast-paced environment and has a passion for production support, infrastructure optimization, automation and inclination towards problem solving Responsibilities Direct Responsibilities Automation & Scripting: Drive automation initiatives using Ansible/Shell scripting, and/or Python to optimi...

Position Purpose Ensure the supervision of the infrastructures and business applications of the BNP Paribas Fortis Group. The Fortis control room operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests) Control room / first level support activities consist of: Monitoring the availability of infrastructure services and applications, Applying the instructions and/or instructions referenced Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications Participation in DRP exercises Responsibilities Direct Responsibilities Alert management (based on AINOI): Take into account the alerts Arbitrate aler...

Job Description @ Strong understanding of networking, containers (example Kubernetes, Docker), microservices architectures and distributed systems @ In-depth experience with Container platforms such as Google anthos @ Experience writing backend services (Python, Golang a plus) @ Proficient in CI/CD tools (example Jenkins, ArgoCD) and version control systems (eGitHub) and Strong understanding of CI/CD pipelines, observability (monitoring, logging, tracing), and incident management frameworks @ Excellent problem-solving skills, with the ability to diagnose and resolve complex production issues @ Design, implement, and maintain scalable, highly available, and fault-tolerant systems in cloud env...

Core Job Objectives These technicians have more experience than L1 support technicians and manage incident/SR requests raised by the L1s or as agreed in documented SLA (Service Level Agreement) timelines L2 technicians follow documented processes(Run-Book/KB which they can use for immediate resolutions) L2 engineers generally have 4 or more years of experience on a specific technology platform (egWindows servers, IAM, CyberArk etc,) And key skillsets includes below Implementation expertise with CyberArk PAM and AAM IAM Lifecycle Business Analyst role play with writing new user stories Good knowledge with Active Directory Advanced OS & Middleware troubleshooting skills Knowledge with Networki...

HGS is a global leader in customer experience management With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences Powered by a people first philosophy and experience serving over 1100 of the worlds leading brands, HGS is the perfect place to build your future! Job Description The SOC L3 Analyst is a senior-level position responsible for handling the most complex security incidents and providing strategic direction for the SOC team This role involves leading shifts, mentoring junior analysts, and providing strategic oversight to ensure effective detection, analysis, and response to security incidents Th...

Overall Objectives of Job Administration of One Identity tool and management of integrated Identities and Services, Devops Engineer with expertise in Kubernetes, Docker, Azure, AWS, Deployment Vmware Management of cloud and on-prem infrastructures hosting IAM, Working knowledge on One identity tools : 1IM Manager / Object Browser / Job Queue / Synchronization editor Understanding of the whole IAM environment, Active Directory Multi forest environment at an enterprise level, Windows OS, IIS, MS SQL server Monitor, Report and Analysis of bugs during and after IAM release versions, Performance management of IAM tools, database and Infrastructure, Administration of Identities and Services integr...

Core Objectives of Job Administration of One Identity tool and management of integrated Identities and Services, Engineering support of One Identity Manager Environment Management of cloud and on-prem infrastructures hosting IAM, On boarding of Allianz Organizations to IAM Infrastructure, Understanding of the whole IAM environment, Active Directory Multi forest environment at an enterprise level, Windows OS, IIS, MS SQL server Monitor, Report and Analysis of bugs during and after IAM release versions, Performance management of IAM tools, database and Infrastructure, Administration of Identities and Services integrated with the One IDM tool Support for Organization integration with the IAM In...

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL inci...

About Business line/Function: Within BNP Paribas, FRB are responsible for activities at the Group level. FRB OPS is part of BNP Paribas Group IT and is responsible for supporting the IT production environments and activities for the FRB. FRB OPS activities are critical and highly visible. Around 250 applications and 4000 servers are under FRB OPS responsibility. FRB OPS has a roadmap to ensure production security & stability, reduce time-to-market by using the most advanced technologies and integrate functional application support to provide full applications production & support services. Therefore, FRB OPS is hiring experienced IT professionals who are open minded, willing to learn and to ...

Position Purpose The main activities is to maintain Service Level as per ITIL standard. To emphasize the focus on ITIL principles and the responsibility for overseeing service management to ensure efficiency within SLA. Responsibilities Direct Responsibilities Must be ready to work in EMEA shift. ITIL Foundation training expected, certification is desirable. Analytics and Reporting of Change/Incident/Problem Management. Manage relationships with external service providers to ensure seamless delivery of IT services. Develop and maintain IT service catalogs, SLAs and Operational Reports. Conduct regular service reviews with external service providers to achieve business objectives and expectat...

Position Purpose Within BNP Paribas, RISK group is responsible for calculating & providing Market and Credit Risk to traders, market and risk analysts. We are looking for a Support Analyst to provide enterprise level technical & business support to our users located globally. You will analyze all available sources of information, as well as liaising with colleagues to obtain technical & business knowledge in order to ensure quick resolution to run the business functions. The main objective is to consistently deliver high quality client services to Risk Systems users by combining industrial operational processes with sound risk knowledge. The team is responsible to ensure the correct risks ar...

Position Purpose The Level 1 Application Support team serves as the first point of contact for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments. Key Responsibilities User Interaction : Respond to support requests via phone, email, or ticketing systems. Incident Logging : Accurately record...

Position Purpose Operational permanent control (first line of Defence) team works closely with business teams in order to support in and managing the operational risks, incidents, comply with group guidelines and contribute in effective completion of Risk Control Self Assessments. Additionally facilitate Audit coordinations, governance meetings and as well as Procedure Managements. Responsibilities Direct Responsibilities Being a representative in the Operational Permanent Control Unit functioning within the organization ensure that the Group guidelines are adhered by the across the organisation. Work closely with Operational and functional Business Units in GSO to ensure that the defined co...

Position Purpose Support for the technical IAM Infrastructure (Sailpoint): is a position to maintain and monitor the infrastructure, ensure that the applications are up and running and manage incidents and requests. Responsibilities Direct Responsibilities Infrastructure Maintenance Ensure the IAM infrastructure (SailPoint/ ETAC/ LDAP IDM) is available and functional with a daily Monitoring check Check and remediation: exploration errors, Authorization, Servers integration Provisioning check and remediation on servers to meet KPI expectations Infrastructure/ Application availability & monitoring Incident Management: First user contact: Support users in the resolution of incidents (ServiceNow...