11952 Incident Management Jobs - Page 48

At JP Morgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. Thats why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact. As a Sr Lead Software Engineer- Back-end Engineer - Chase UK at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiativ...

Manage and mentor Tier 2 analysts, ensuring efficient workflow and high performance. Coordinate with Tier 1 and Tier 3 teams to ensure seamless escalation and resolution. Monitor team KPIs, including First Contact Resolution (FCR), SLA attainment, and incident backlog. Oversee Tier 2 incident triage, diagnostics, and resolution, especially for complex or recurring issues. Implement proactive monitoring and health checks to detect and address issues before escalation. Ensure timely communication with stakeholders during the incident lifecycle, including updates and resolution notices. Support hiring, onboarding, and talent development initiatives. Champion ITIL-aligned practices across Incide...

BMC Helix Operations Management (BHOM) Consultant Experience : 5 6 years Location : Pune, India Job Description: We are looking for a passionate and detail-oriented BHOM Administrator to join our SaaS Operations team. In this role, you ll be responsible for maintaining and optimizing our BMC Helix Operations Management (BHOM) environment, ensuring high availability, accurate alerting, and actionable insights. You ll work closely with our monitoring and automation teams, leveraging Prometheus for metrics collection and shell scripting to automate operational tasks and streamline workflows. Key Responsibilities: Administer and support BMC Helix Operations Management (BHOM) including configurat...

Lead, mentor, and manage a team of DevOps engineers and Linux administrators to achieve project and operational goals. Architect, implement, and manage scalable Linux-based infrastructure on AWS using core services such as EC2, S3, RDS, VPC, IAM, Lambda, CloudFormation, CloudWatch, and more. Develop, maintain, and optimize CI/CD pipelines using Jenkins, GitLab CI, or equivalent. Automate infrastructure provisioning and configuration management using tools like Terraform, Ansible, or CloudFormation. Manage container orchestration platforms such as Kubernetes and Docker to support microservices deployment. Define, implement, and enforce DevOps best practices including security, monitoring, log...

Point of Contact for all CSV related matters for GxP Computerized Systems and act as an interface between IT and Business for eCompliance topics in relation to GxP classified Computer Systems promoting a Quality Culture. Review and approve project related documents for GxP relevant systems including determination of GxP applicability for all GxP and non-GxP relevant systems. Establish trusted partnership with assigned IT Function with understanding of business drivers, and provide the needed day to day operational support. Review and approve the GxP impacted deviations, ensure appropriate CAPA are implemented. Contribute for the preparation of VMP and execute the plan for the systems associa...

Experience in ServiceNow Platform and expertise in modules such as ITSM, HRSD, CSM, IRM, ITOM Create new and maintain existing automation test frameworks. Collect and report quality metrics from test execution. Establish quality standards and processes. Collaborate with developers, Business Analysts and stakeholders to design specific testing strategies for features being developed and automate them. Generate comprehensive test plans, execute and automate them Experience working within a wide variety of automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects. Experience with the agile methodology for software development teams. Have a deep underst...

ng-non-bindable> Description As a Technical Support Manager , you will play a pivotal role in ensuring the seamless operation and continuous improvement of our global telecom services. You will leverage your extensive experience in Telecom incident management to oversee and manage service level agreements (SLAs), drive incident resolution, and minimize downtime. Your expertise in liaising with global access vendors, coupled with your in-depth knowledge of enterprise Telecom network solutions, will be crucial in maintaining robust vendor relationships and ensuring optimal service delivery. In this leadership position, you will inspire and develop your team, fostering a high-performing and inn...

Teleperformance Global services is looking for Application Support to join our dynamic team and embark on a rewarding career journey An Application Support Professional is an individual who provides technical assistance and support for software applications used within an organization or by end-users They play a crucial role in ensuring the smooth functioning of software applications and addressing any issues that arise Responsibilities of an Application Support Professional typically include:Troubleshooting: Identifying and resolving software application issues reported by users or discovered through monitoring systems User Support: Assisting end-users with technical questions, providing gu...

Key ResponsibilitiesWork towards improving the customer experience by simplifying or improving any kind of communication that goes to our customer Content creationCommunication Design Knowledge bank for customer communication Stakeholder managementProject management/ Team Management Skills & AttributesEnglish grammar and content writing expertise Knowledge of design software e Photoshop, Html coding Managing internal customers and teams, ieinternal teams who come for customer communication requirements Ability to drive teams to take up customer experience improvement projects and assist them in closure Team Management

Below is the JD: BMC Developer and Administrator Hands on implementation experience on the following BMC productsBMC Helix ITSM, Atrium CMDB , ITSM, ARS 7 x, SRM and ITSM suite Web Services Expertise in implementing BMC Remedy Change Management, Incident Management, Problem Management and other ITIL processesExpertise in deploying / Migrating BMC Helix ITSM / Asset Management and proficiency in IMAC ProcessKnowledge of BMC Remedy Service Level Agreements ITIL V4 Foundation a mustGood knowledge of Remedy adapters & experience in integration of Remedy with other applications like HP OV, Tivoli, Netcool, SAP, Billing apps, CRM, provisioning s/w etc using Web services and/or AIEExperience in des...

Required Skills Incident & Problem Management, Major Incident ManagementMandatory requirement: ITIL v4 (Intermediate) certificationKey responsibilities: Incident Management:o Respond to and manage IT incidents reported by users or detected through monitoring systems o Coordinate with relevant teams or stakeholders to diagnose, prioritize, and resolve incidents in a timely manner o Ensure that incidents are properly documented, tracked, and communicated to all relevant parties o Implement incident management processes and procedures to streamline response and resolution efforts o Conduct post incident reviews to identify root causes and recommend preventive measures Problem Management:o Proac...

Design, implement, and improve upon robust processes to support IT Asset Management across the organization. Develop and manage the transformational ITAM roadmap in collaboration with other IT teams, business partners, and vendors to support, secure, and manage IT Asset Management in a complex global environment from production plants to office settings. Act as tactical leader throughout a moderate subset of the organization to ensure the processes and systems support the business. Provide strategic vendor relationship management for ITAM suppliers and various third parties who deploy the technologies. Lead metrics benchmark, set targets, establish baselines, and create corresponding reporti...

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software ...

All applicants have to mandatorily apply on BNP Career Site- https://bwelcome.hr.bnpparibas/su/a30f52f03625264e Job ID - 48321590 Applicants can directly search the JOB ID - 48321590 on https://bwelcome.hr.bnpparibas/su/a30f52f03625264e and Apply on the same. Responsibilities Direct Responsibilities Coordinate closely with Data Platform Teamss and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) For a predefined applications scope take care of: Ticket Management Propose solutions to improve an application Incident Management (including problem determination) Request Management Change Management Ensure that SLA targets are met ...

Responsibilities Direct Responsibilities Coordinate closely with Data Platform Teamss and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.) For a predefined applications scope take care of: Ticket Management Propose solutions to improve an application Incident Management (including problem determination) Request Management Change Management Ensure that SLA targets are met for above activities Handover to Italian teams if knowledge and skills are not available in ISPL Contributing Responsibilities Contribute to the definition of procedures and processes necessary for the team Help build team spirit and integrate into BNL BNP Par...

Position Purpose The Application Production main responsibility is to provide applications production support services. A team is setup in India to be closer to the Italian Application Production Team and BNL Application development teams with which we are working. Leveraging BNL BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner. The Application Production Support will be a part of IT Application Production Team and will be primarily responsible for the following work activities: Application Incident...

Position Purpose Within Global Markets department, Position, Risk PNL and collateral Domain covers the applications suite which are responsible for calculating Start of Day Risk/ Intraday Risk/ PNL figures for various Business Lines. We provide Production Support for these applications and ensure they are up always available and deliverables are delivered within SLA. With a Follow-the-Sun model, various team located across globe are responsible for serving users 24*7. Responsibilities Direct Responsibilities Provide first class support to all users of the application system in a timely and efficient manner. Liaise with the developers to communicate issues raised by the business Communicating...

Position Purpose The Application Maintenance team member will support the ISPL Data Platform team to ensure the stability and the correct execution of all the applications in Data Platform scope. He will support the development team and will help BNL Data Platform Internal team to analyze and propose solutions and on Business requests. He will be in charge of small development activities. He will also propose solutions to improve the performance and prevent failures on managed applications. Responsibilities Direct Responsibilities Coordinate closely with Data Platform Teamss and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)...

Position Purpose Support for the technical IAM Infrastructure (Sailpoint): is a position to maintain and monitor the infrastructure, ensure that the applications are up and running and manage incidents and requests. Responsibilities Direct Responsibilities Infrastructure Maintenance Ensure the IAM infrastructure (SailPoint/ ETAC/ LDAP IDM) is available and functional with a daily Monitoring check Check and remediation: exploration errors, Authorization, Servers integration Provisioning check and remediation on servers to meet KPI expectations Infrastructure/ Application availability & monitoring Incident Management: First user contact: Support users in the resolution of incidents (ServiceNow...

Role Overview: To meet service superintendent fortnightly to analyze CPUA, Audit Ratings conversions recoveries Meet major customers to improve relations and solve complaints Conduct monthly meetings with Union representatives to sort out any problems Ensure that all administrative records are in place Conduct monthly management meetings to analyze past performance and plan for future performance Attend asset management meetings and ensure that outstanding are not increased Responsible for Service activities of all area, starting from Free OTIS service to continuous maintenance of OTIS elevator, ensuring that quality services are provided to customers to their satisfaction. Measure quality p...

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL inci...

Position Purpose Responsible for L2 support activities for an applications which are used for Cash management under ITL/CAMPS/CAMSTOR. This is an extended team which works along with the team located in Paris, Singapore and Montreal. Shift working to support application which is implemented globally. Shift timings 09:30AM-06:00PM (depending on Day light saving). Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Bangalore Bank Holidays on rotation basis. Responsibilities Direct Responsibilities L2 Production support activity using Linux, Ansible, SQL, Shell Scripting, TIBCO BW Understanding of Application architec...

Position Purpose Responsible for L2 support activities for an applications which are used for MyCredit Apps. This is an extended team which works along with the team located in Paris. Shift working to support application which is implemented globally. Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Responsibilities Direct Responsibilities L2 Production support activity using Unix, SQL, Scripting Understanding of Application architecture. Deployments of the application on Production environment. Daily heal...

Position Purpose The purpose of the role is to lead the Client implementation operational team in managing BAU activities in the space of various transition events such as Portfolio setup, Portfolio closure, Portfolio restructure, onboarding, off boarding of clients etc within Middle office. The role would suit someone with overall understanding of Capital markets and hands on experience in Middle office / Custody operations with a strong understanding of third-party investment manager, client and custodian requirements. Fund accounting experience would also be highly beneficial. Commitment, engagement and collaboration with a good understanding of project management principles are required ...

Position Purpose We are seeking an experienced Application Production Support having experience in platform support to join our team focused on production infrastructure management. The ideal candidate will have strong skills in automation, monitoring, troubleshooting, and incident management across a variety of tools and platforms. This position is ideal for an engineer who enjoys working in a dynamic, fast-paced environment and has a passion for production support, infrastructure optimization, automation and inclination towards problem solving Responsibilities Direct Responsibilities Automation Scripting: Drive automation initiatives using Ansible/Shell scripting, and/or Python to optimize...