2295 Incident Management Jobs - Page 48

Skill required: Supply Chain - Supply Chain Operating Model Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.May own activities from following roles (depending on the size and complexities of the Area/category):Distribution & Inventory or Master Planner Creating the operating model for our clients including shaping the future structure of the organization including which capabilities should reside in-house or those that should be done by leveraging an ecosystem partner (determining which parts of the organization should be done at the corporate level, BU/brand or as a shared service), defining roles and responsibilities, creating performance management processes and KPIs. Make day to day planning decisions for the assigned DRBU / Category. Drive continuous improvement and change management in order to deliver sustainable change and the end game Operations vision To ensure all Planning relevant Master Data is complete and correct across all required systems. What are we looking for In this role you are required to identify and assess complex problems for area of responsibilityInteraction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approachThe person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shiftsTo ensure delivery of an optimal end to end Supply plan for the assigned DRBU / Category considering cash, cost and service levers. Request. Run and approve scenarios for the DRBU / Category within defined levels. Review dashboards to highlight exceptions and drive / seek approval for required actions to mitigate as required. Creation and approval of inventory stockholding or other relevant policies within defined levels. Creation & approval of new segmentation strategies within defined levels. Creation & approval of parameter automation policies as a result of segmentation strategies within defined levels. Defining the relevant planning horizons; frozen, scheduling and planning. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Template Job Title - Security Operations Center (SOC) Operator Management Level : CL11 Analyst / CL 10 Senior Analyst Location: Pune, PDC3C, Hinjewadi Must have skills: Excellent verbal and written communication skills Access control alarm monitoring CCTV monitoring Risk monitoring Handling safety / security related calls from employees Good to have skills: Experience in Global Security Operations Center / Regional Security Operations Center Sending mass notification / people advisory to employees / travel advisories Job Summary : The SOC Operator will be responsible for assessing, analyzing, and responding to incidents related to safety and security for the APAC region. The role requires daily use of tools/systems (e.g., access control, video management, risk feeds) to detect the impact to Accentures people, products, property, or brand image and alert the appropriate response stakeholders. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, the Operator will be responsible for customer service tasks to provide critical information and assistance to travelers, static employees, and potentially third parties. This role will be based in Hinjewadi, Pune, Maharashtra and reports to the SOC Shift Supervisor. Roles & Responsibilities: Monitor and operate security systems including access control and CCTV, along with environmental monitoring and mass notification systems. Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems Notify, assist, and direct external emergency personnel and internal resources as necessary Dispatch security officers or law enforcement personnel for alarm response, calls for service, and emergency situations Execute protocols and communicate at all levels across the APAC region to employees, site security leads, safety & security staff, or contracted officers as needed Manage information flows to and from an incident Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports Ensure all forms of communication, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately Coordinate with Accentures Corporate Security regional leads on incident detection and management Coordinate with Accentures Corporate executive protection leads on incident detection and management Ensure that complete and accurate information is entered into the incident management system Utilize and execute protocols and standard operating procedures to effectively manage global incidents. Monitor travel safety and security of the company's staff Maintain situational awareness of current global current events. Monitor and respond to global alerts and events affecting company facilities and employees providing immediate information and assistance as needed Initiate mass communication notifications as required Notify leadership of events affecting business operations and employees Ensure proper handling of highly confidential information. Perform other duties assigned by supervisors related to security and safety Additional Information: Experience with CCTV/video management and access control systems such as Genetec video solutions or CCure 9000 Experience with protective intelligence monitoring tools such as Everbridge and ISOS Tracker Great active listening skills Rapport building skills Patient and empathetic attitude Adaptability and flexibility Ability to analyze threats and envision potential or real time impact to operations Ability to respond quickly and calmly to emergencies and stressful situations by exercising proper judgment and decision-making skills Strong Customer Service skills Strong consensus, team building and negotiating skills Ability to work overtime on short notice Strong cultural sensitivities Be able to type a minimum of 35 words per min Excellent written and verbal communication skills Ability to multitask in a fast-paced, at times stressed work environment Strong team player Comfortable with high-tech work environment, and constant learning of new tools and innovations Proficient in Microsoft Windows and Office Suite About Our Company | Accenture (do not remove the hyperlink) Qualification Experience: Minimum 2 year(s) of experience is required Educational Qualification: Degree in any stream

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do "You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance." What are we looking for "Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to establish strong client relationshipStrong analytical skillsAdaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to establish strong client relationshipStrong analytical skills" Roles and Responsibilities: "In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : Software Defined Network and OperationsMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title RAN Hardware EngineerLocation BengaluruCareer Level 9Job Overview:We are seeking an experienced Subject Matter Expert (SME) in RAN Hardware Planning and Design to lead and provide expert-level guidance on hardware solutions, specifically for antennas, combiners, baseband systems, and small cell technologies. The SME will oversee the technical aspects of hardware development, including the prototyping, validation, and integration of hardware solutions to meet performance, regulatory, and environmental standards. As an industry leader, the SME will drive innovation, ensure compliance with regulatory standards like EMF/ICNIRP, and mentor senior engineers while supporting new product development.Key Responsibilities:Lead hardware design efforts for RAN solutions, focusing on antennas, combiners, baseband systems, and small cell technologies, ensuring they meet performance, regulatory, and environmental requirements.Conduct in-house evaluation of antenna and radio products, including FSI and FOA trials.Prototype and validate hardware designs, ensuring compliance with industry standards and specifications, while working to optimize performance.Collaborate with cross-functional teams, including software, firmware, and systems teams, to ensure seamless integration of hardware solutions into larger systems.Oversee the hardware integration during site builds, ensuring correct installation, configuration, and performance of RAN hardware.Develop and maintain technical specifications, reports, and documentation, supporting hardware designs and system configurations.Collaborate directly with stakeholders, including customers and vendors, to ensure solutions meet project specifications and customer requirements.Contribute to the identification and evaluation of new antenna and RF conditioning products, ensuring clear acceptance criteria are provided for new technology integration.Help with RFPs by providing technical expertise to specify hardware solutions that align with RF strategy and project goals.Ensure all designs meet EMF/ICNIRP compliance and align with regulatory standards.Design and author of all national Site configuration diagramsRequired Skills and Qualifications:Experience in Nokia, Ericsson, and ORAN.Experience in RAN hardware planning and design.Strong understanding of site deployment processes and best practices.Expertise in interference management and PIM mitigation strategies.In-depth knowledge of radio planning and RF optimization.Strong experience in EMF compliance and regulatory adherence.Proven leadership experience with the ability to manage and mentor teams.Excellent communication, negotiation, and collaboration skills.Bachelors or masters degree in Telecommunications, or related field.8+ years of experience in the RAN domain. Qualification 15 years full time education

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do DUTIES AND RESPONSIBILITIESMonitor daily operational metrics (SLA/KPI s/Adherences etc...) on real time basis Publishing real time reports for performance monitoring ,coordinating with internal/ external stake holders as in when required Preparing RCA, Maintaining Downtime trackers , Proposing schedule changes to meet performance , Acting on Roster Swap / Week off Swap / Break Swap requested received through email or tool. Deliver timely ad hoc and standard operational reports Work with process subject matter experts from each functional team Assist in designing insightful report views (excel-based or tool-based or dashboards) Provide regular and ad-hoc results interpretation to Accenture management as requested Utilize data to identify trends and opportunities for improvement Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients Perform Quality Assurance (QA) on reporting analysis performed by other reporting groups as neededThe Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for EY QUALIFICATIONS/S Make/propose improvements to work products, services or processes Excellent oral and written communication skills. Comply with Accenture standards, procedures and policies Build skills (self or others) needed to execute responsibilities Working experience on WFM tools, applications and functions is preferredOVERALL PURPOSE OF JOB:Responsible to execute all WFM related activities as directed by function and/or supervisor. Exhibit collaboration and effective communication skills to generate quality outcomes. Whenever necessary do the root cause analysis for leadership and/or client.** Willing to work in 24*7 environment with rotational shifts and Week offs . Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Pharmacovigilance Operations - Pharmacovigilance & Drug Safety Surveillance Designation: Pharmacovigilance Services Analyst Qualifications: Bachelor of Pharmacy/Master of Pharmacy Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the worlds leading biopharma companies bring their vision to life enabling them to improve outcomes by converging around the patient, connecting scientific expertise with unique insights into the patient experience.Management of the Affiliate Mailbox, reconciliation of reports per process, and performance of all written follow-up attempts to include both Serious and Non-serious cases.Create and manage case identification, data entry, MedDRA coding, case processing, submission, and follow-ups for ICSRs in the safety database as per client guidelines and applicable global regulatory requirements. What are we looking for Senior drug safety associateSenior drug safety associate Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Bachelor of Pharmacy,Master of Pharmacy

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to troubleshoot and resolve system issues.- Document troubleshooting steps and solutions for future reference.- Provide training and guidance to junior team members.- Stay updated on emerging technologies and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Integration and Management (SIAM).- Strong understanding of ITIL framework.- Experience in IT service management tools like ServiceNow.- Knowledge of network protocols and configurations.- Hands-on experience in system administration.- Good To Have Skills: Experience with ITIL certification. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Integration and Management (SIAM).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Configuration Engineer Project Role Description : Implement the configuration management plan as directed by the Configuration Lead. Assist in the design of software configuration and customization to meet the business process design and application requirements. Must have skills : ServiceNow Configuration Management Database (CMDB) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Configuration Engineer, you will implement the configuration management plan as directed by the Configuration Lead. Your typical day will involve assisting in the design of software configuration and customization to align with business process design and application requirements, ensuring that all configurations meet the necessary standards and specifications. You will collaborate with various teams to facilitate smooth integration and functionality of the software systems, contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Engage in continuous learning to stay updated with the latest trends and technologies in software configuration.- Assist in troubleshooting and resolving configuration-related issues to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB).- Strong understanding of configuration management principles and practices.- Experience with software customization and integration processes.- Familiarity with ITIL framework and best practices.- Ability to analyze and document configuration requirements effectively. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow Configuration Management Database (CMDB).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Configuration Engineer Project Role Description : Implement the configuration management plan as directed by the Configuration Lead. Assist in the design of software configuration and customization to meet the business process design and application requirements. Must have skills : Solarwinds Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Configuration Engineer, you will implement the configuration management plan as directed by the Configuration Lead. Your typical day will involve assisting in the design of software configuration and customization to align with business process design and application requirements, ensuring that all configurations meet the necessary standards and specifications. You will engage with various teams to facilitate smooth operations and contribute to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Solarwinds Administration.- Strong understanding of network monitoring and management tools.- Experience with configuration management best practices.- Ability to troubleshoot and resolve software configuration issues.- Familiarity with scripting languages for automation tasks. Additional Information:- The candidate should have minimum 7.5 years of experience in Solarwinds Administration.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Dynatrace APM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Implement technology at the operating system-level- Perform hardware/software support- Troubleshoot at L1 and L2 levels Professional & Technical Skills: - Must To Have Skills: Proficiency in Dynatrace APM- Strong understanding of IT infrastructure support- Experience in troubleshooting server and network areas- Knowledge of software solutions/vendors/brands- Hands-on experience in implementing technology at the operating system-level Additional Information:- The candidate should have a minimum of 5 years of experience in Dynatrace APM- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with users to understand their challenges and work diligently to implement effective solutions, all while maintaining a proactive approach to system management and support. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system monitoring and performance tuning.- Experience with database management and backup strategies.- Familiarity with troubleshooting and resolving application issues.- Knowledge of system security protocols and user access management. Additional Information:- The candidate should have minimum 2 years of experience in SAP Basis Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Commvault Backup Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities:-Perform installation, configuration, and optimization of Backup infrastructure to ensure high availability, performance, and scalability for backup and recovery.- Perform capacity planning and forecasting to support future data growth and license demand.- Analyze and implement data protection and disaster recovery strategies, including backup, replication, and failover solutions, leveraging the capabilities of Veritas NetBackup with Flex scale appliance, Nutanix based backup and Azure Backup.- Monitor Backup infrastructure health, performance, and utilization, proactively identifying and resolving issues to ensure uninterrupted operation.- Stay current with industry trends and advancements in backup technologies, evaluating and recommending new solutions and features to enhance the backup infrastructure.- Collaborate with vendors and third-party providers to evaluate, procure, and implement hardware and software upgrades as needed.- Provide technical support and guidance to other IT teams and end-users, troubleshooting backup-related issues and providing timely resolutions.- Collaborate with cross-functional teams to gather and analyze business needs, translating them into technical requirements for backup solutions.- Knowledge of architectures, technologies, and protocols, including SAN, NAS, Fiber Channel, iSCSI, NFS, and CIFS.- Experience with virtualization, deduplication, compression, and other advanced backup features.- Good analytical and problem-solving skills, with the ability to troubleshoot complex backup issues and perform root cause analysis.- Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members, stakeholders, and vendors.- Demonstrated ability to work independently and as part of a team, groom team with knowledge and experience and manage multiple priorities with projects simultaneously. Professional & Technical Skills: - Must To Have Skills: Proficiency in Commvault Backup Administration.- Strong understanding of backup and recovery processes.- Experience with troubleshooting and resolving application issues.- Familiarity with system monitoring tools and performance tuning.- Ability to document processes and create user guides for application support.- Good understanding of datacenter and cloud infrastructure and experience with Microsoft Azure IaaS.- Experience in NetBackup, Azure Backup, Nutanix based Backup- Knowledge of scripting languages to perform administrative tasks.- Familiarity with ITIL processes and incident management.- Excellent problem-solving and analytical skills.- Client facing interaction. Additional Information:- The candidate should have a minimum of 5-7 years of experience in Veritas NetBackup on Flex scale appliance.- This position is based at our Bengaluru office.- A 15-year full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Identity and Access Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system issues.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Identity and Access Management.- Strong understanding of system architecture and integration principles.- Experience with system monitoring and diagnostic tools.- Knowledge of ITIL framework and incident management processes.- Hands-on experience in scripting languages for automation tasks. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP Identity and Access Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM Business Process Manager (BPM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure seamless operation of business systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement strategies to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations, processes, and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Business Process Manager (BPM).- Strong understanding of system architecture and integration.- Experience in diagnosing and resolving technical issues in a fast-paced environment.- Knowledge of ITIL framework and best practices for incident and problem management.- Familiarity with scripting languages for automation tasks. Additional Information:- The candidate should have a minimum of 3 years of experience in IBM Business Process Manager (BPM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

As a service owner/stream owner in our product squad, you ll play a key role in helping to manage, enhance, and maintain key services that enables two key collateral management systems - greenfield and legacy - to be in sync The services are crucial for enabling collateral management to support successful provisioning of secured loans via the bank s lending processes Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. What will your day look like? As a service owner/stream owner, you are accountable for: Strategic Ownership: Act as the single point of accountability for the driving strategic direction, and continuous improvement of the service Requirement Gathering: Engage with business stakeholders to understand needs, translate them into feature requirements, and prioritize enhancements Solution Design Coordination: Work alongside product teams, technical analysts, and developers to ensure designs meet business objectives, technical feasibility, and best practices Delivery Management: Oversee the development and deployment of new features, ensuring timely and high-quality outcomes that align with business expectations Stakeholder Collaboration: Build strong relationships across business, technology, and operational teams to facilitate seamless collaboration and decision-making Operational Support: Handover of new features to operations support, ensuring documentation of troubleshooting steps, known issues, and resolution methods to streamline future problem-solving are completed Act as an escalation point for complex incidents that require deep technical expertise or coordination across multiple teams Risk & Issue Management: Identify risks, manage dependencies, and proactively mitigate potential delivery challenges What will you bring? Proven experience in service ownership, product management, or solution delivery within a technology environment Strong understanding of end-to-end technology solution lifecycles, including requirements gathering, design, development, test management, deployment, and support Excellent stakeholder engagement and communication skills, with the ability to translate business needs into technical solutions Technical expertise in solution architecture, integration, and automation Ability to comprehend system design, and integrations to make informed decisions and collaborate effectively with development and operations teams Strong grasp of Agile methodologies, project management, and change management principles Ability to manage competing priorities and drive results in a dynamic environment Good to have knowledge, skills and experiences Expertise in incident management, problem resolution, and root cause analysis within an IT operations context Experience in financial or banking sector with understanding of secured lending processes, and collateral management Exposure to or experience utilising process led solution design methodologies Qualifications Bachelor s or Master s Degree in Computer Science, Information Technology, or Software Engineering Technology certifications such as or equivalent to ITIL, CSPO, or PMI

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Critical Incident Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating production and non-production cloud environments using the proper software tools. Your role involves deploying the automation pipeline and automating environment creation and configuration, ensuring seamless operations for projects or products. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Implement automation pipeline for environment creation.- Ensure proper configuration of cloud environments.- Collaborate with cross-functional teams for project success.- Troubleshoot and resolve critical incidents efficiently.- Continuous improvement of cloud environment performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Strong understanding of incident response procedures.- Experience in managing critical incidents effectively.- Knowledge of ITIL framework for incident management.- Hands-on experience with incident management tools.- Good To Have Skills: Experience with IT Service Management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Lead end-to-end management of Critical Service Outages (P0/P1 incidents), driving timely resolution through coordinated incident response, effective communication with stakeholders, and robust post incident reviews with actionable remediation. Oversee a 24x7 Network Operations Center (NOC), implementing scalable observability, alerting, and monitoring strategies to ensure infrastructure, application, and network reliability. Continuously optimize alert triage, diagnostics, and noise reduction to boost efficiency. Build and develop a high-performing team of incident managers, NOC engineers, and shift leads. Foster operational maturity through training, performance management, and close collaboration with Engineering, SRE, DevOps, and Product teams. Define and uphold standards for incident SLAs, escalation processes, runbooks, and playbooks, while ensuring continuous shift coverage, smooth handoffs, and comprehensive KPI reporting on system health and incident trends. Required Skills: 6+ years of experience in Technical Operations, Site Reliability, NOC, or Incident Management roles. 2+ years in a people management or team leadership role. Deep knowledge of major incident management, escalation practices, and real-time service recovery strategies. Strong technical understanding of cloud-native architectures (AWS, Azure, GCP), infrastructure monitoring, and DevOps practices. Proven experience working with observability tools (e.g., Datadog, Splunk, Grafana, Prometheus), incident tools (PagerDuty), and ITSM platforms (e.g., ServiceNow, Jira) Prior experience supporting high-availability SaaS or telecommunications systems is a strong plus. Experience with customer-facing incident communication practices Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

What Youll Do The Tax & Compliance Specialist Notice Operations serves as a subject matter expert in tax notice resolution, managing escalations, driving process improvements, and leading AI and automation initiatives. You will support cross-functional collaboration with Product, Development, and Compliance teams, while mentoring peers and supporting training programs across regions. You will be reporting to the Manager - Compliance and will work from the Pune office What Your Responsibilities Will Be You will be a subject matter expert for tax notice research and resolution, dedicating ~50% of out-of-cycle time to complex case handling. You will manage notice escalations through Salesforce, lead customer calls, and oversee issue resolution efforts. You will lead POD operations including training, performance oversight, and CPO management. Oversee the audit notice resolution by new hires, provide feedback, and support training improvements. You will conduct root cause analysis independently and recommend preventive measures. Identify trends and propose product enhancements, AI/RPA process improvements. You will maintain process documentation and lead SOP development initiatives. Utilize AI tools like ChatGPT to streamline workflows and support enterprise AI adoption. Collaborate with RPA teams to develop and monitor automation solutions based on notice types. Serve as Incident Management Lead for SRR, ensuring timely communication of impacts and updates. Design internal training programs for both US and Pune teams. Ensure quality and SLA compliance in customer communications. Support filing cycles one week per month during the initial six months. Allocate 50% of time to notice handling and 50% to projects including automation, training, and process optimization. What Youll Need to be Successful Minimum 8 10 years of relevant professional experience in tax compliance role. Recognized as a leader within the Compliance team and across departments. Trusted by stakeholders for subject matter expertise and problem-solving ability. Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Minimum 8 10 years of relevant professional experience in tax compliance role. Recognized as a leader within the Compliance team and across departments. Trusted by stakeholders for subject matter expertise and problem-solving ability. You will be a subject matter expert for tax notice research and resolution, dedicating ~50% of out-of-cycle time to complex case handling. You will manage notice escalations through Salesforce, lead customer calls, and oversee issue resolution efforts. You will lead POD operations including training, performance oversight, and CPO management. Oversee the audit notice resolution by new hires, provide feedback, and support training improvements. You will conduct root cause analysis independently and recommend preventive measures. Identify trends and propose product enhancements, AI/RPA process improvements. You will maintain process documentation and lead SOP development initiatives. Utilize AI tools like ChatGPT to streamline workflows and support enterprise AI adoption. Collaborate with RPA teams to develop and monitor automation solutions based on notice types. Serve as Incident Management Lead for SRR, ensuring timely communication of impacts and updates. Design internal training programs for both US and Pune teams. Ensure quality and SLA compliance in customer communications. Support filing cycles one week per month during the initial six months. Allocate 50% of time to notice handling and 50% to projects including automation, training, and process optimization.

About Us At ANZ, were applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As an Senior Engineer in Tech Pacific Domain , this role will have a deep understanding of integration methodologies, strong analytical skills, and the ability to bridge the gap between technical and business teams to ensure seamless integration of systems and applications. This role is critical for designing, developing, and maintaining integrations across cloud and on-prem platforms, ensuring high performance and operational efficiency. You ll have attention to detail, a passion for driving change and improvements, test automation and continuous improvement. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type : Permanent Role Location : Bengaluru Work Hours : Regular shifts (Hybrid\Blended) Please note that while this advertisement is for a single role, there are multiple vacancies available for this position. What will your day look like? Designing and Implementing Integrations: Build, deploy, and maintain integrations using cloud-native services (AWS, GCP) and middleware tools. API and Event-Driven Architectures: Develop and manage APIs, API gateways, and Kafka-based event streaming solutions for real-time data processing. Scalability and Performance Optimization: Ensure integrations are robust, secure, and optimized for performance and cost-effectiveness. Monitoring and Troubleshooting: Proactively identify and resolve integration failures, ensuring system reliability and minimal downtime. Collaboration and Documentation: Work with cross-functional teams to understand integration needs and maintain clear technical documentation. What will you bring? Must have 8+years of relevant experience Good understanding of Integration Design and Patterns. Hands on experience with API Managers preferably Kong Experience with Event Streaming and Event Processing platforms and integrations using Kafka. Experienced in building RestFul API s using NodeJS frameworks preferably Fastify. Experienced in AWS development environment and ecosystem Experience in TDD, Git, Microservices and Container Orchestration. Experience with CI/CD tooling such as GitHub, Jenkins, Codefresh , Docker, Kubernetes. Experience using scripting languages like Bash, Terraform. Good analytical and problem-solving skills with experience in incident management. Knowledge of agile processes and software development methodologies. Working experience in systems development life cycle (technical analysis & requirement gathering, development, testing, release, maintenance and support). Programming Skills: Proficiency in a programming language such as Java, Python, or Node.js for building integrations. Infrastructure and DevOps: Experience with Infrastructure-as-Code (IaC) tools like Terraform and CI/CD pipelines for deploying integrations. Debugging and Performance Optimization: Ability to analyse logs, monitor performance, and troubleshoot integration issues in a cloud environment. Communication and Collaboration: Strong ability to work with cross-functional teams, document integration flows, and communicate technical concepts effectively. Detailed Description The good to have knowledge, skill and experience (KSE) the role requires are: Multi-Cloud Experience: Exposure to both AWS and GCP integration services and the ability to work across different cloud providers. Message Queue Systems: Experience with messaging systems like RabbitMQ, ActiveMQ, or Google Cloud Pub/Sub Serverless Architectures: Hands-on experience with serverless computing and event-driven workflows. Observability and Logging: Knowledge of monitoring and logging tools such as Prometheus, Grafana, AWS CloudWatch, or GCP Stackdriver. Security Best Practices: Understanding of cloud security, encryption, and compliance frameworks (e.g., IAM policies, SOC2, GDPR). Testing and Automation: Knowledge of API testing frameworks (Postman, Karate, or REST Assured) and automation testing for integrations. Kubernetes and Containerization: Experience deploying and managing integrations in containerized environments using Kubernetes (EKS/GKE). Networking Concepts: Understanding of VPCs, private link, service mesh, and hybrid cloud connectivity. Knowledge of ANZ Retail and Commercial Banking Systems: Familiarity with ANZ banking technology ecosystems, core banking platforms, payment systems, and regulatory requirements. So why join us? ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the banks largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the banks strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. Were proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support. To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 97321. Job Posting End Date 06/06/2025 , 11.59pm, (Melbourne Australia)

Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Candidate who is good in email and chat process, who is good in typing is what is preferred hereCandidate who is good in email and chat process, who is good in typing is what is preferred here Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleWritten and verbal communicationAbility to meet deadlinesAbility to work well in a teamAbility to perform under pressureMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Site Reliability Engineering Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead project delivery and ensure successful outcomes- Manage contract negotiations and service agreements- Develop and maintain relationships with key stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering- Strong understanding of IT service management principles- Experience in project management and contract negotiation- Knowledge of shared service coordination- Hands-on experience in stakeholder management- Familiarity with strategic agenda development Additional Information:- The candidate should have a minimum of 7.5 years of experience in Site Reliability Engineering- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Candidate who is good in email and chat process, who is good in typing is what is preferred hereCandidate who is good in email and chat process, who is good in typing is what is preferred here Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation