19944 Incident Management Jobs - Page 48

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business needs, overseeing project timelines, and providing guidance to team members. ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication amon...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Mainframe Modernization Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also engage ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP MM Materials Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also enga...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : PySpark Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team in implementing effective solutions. You will also engage ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will be responsible for leading the design, construction, and configuration of applications. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also provide guidance to...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP MM Materials Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-so...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & miti...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Experience in Case management and Business Process Management solution design and development using IBM Case Manager and IBM FileNet P8 stack. Experience with customization of IBM Case Manager Solutions, development of Springboot microservices, External Data Services, Case Manager API. Experience with IBM Case Manager 5.1/5.2 IBM FileNet P8 Content Manager, IBM FileNet P8 Business Process Manager, IBM Forms Integration, JavaScript, DOJO, Java, Java Enterprise, Springboot, React JS. Excellent communication and client interfacing skills. Skills with M/O flag are part of Specialization Think Holistically -PL3 (Behavioural) App Studio - PL3 (Mandatory) Win the Customer -PL3 (Behavioural) Availab...

About Birlasoft: Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group s 170-year heritage of building sustainable communities. 1. About the Job - Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios. 2. Job Ti...

10-12 years of IT experience with Java Web/Enterprise/Infra Support projects. Bachelor s degree in computer science, Engineering, or related field. 4+ years of experience in Managing Production Support engagement including mission critical applications in 247 support model. Proven experience managing large teams and complex application landscapes. Strong ability in Incident Management, Problem Management, Stakeholder Communication, and Productivity Initiatives. Experience in driving ERT calls and managing high-pressure situations. Familiarity with Splunk, New Relic, and other monitoring tools. ITIL certification preferred; PMP or equivalent is a plus. Ability in programming languages such as...

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & miti...

About Birlasoft: Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group s 170-year heritage of building sustainable communities. About the Job - We are looking for SAP EWM SENIOR LEAD CONSULTANT. Educational Background - Any Graduate. Experience- 8+ years. Location- Bangalore / PUNE / Noida / Chennai / Hyderabad Responsib...

We are looking for a dedicated and experienced Oracle EBS Finance Functional Consultant with 5-7 years of hands-on experience in Oracle E-Business Suite (EBS) R12. The ideal candidate will have deep functional expertise across Financial modules such as Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), India Localization (India GST/Taxes), and Fixed Assets (FA) . The role involves working closely with business users, support teams, and Oracle support to ensure seamless finance operations. Key Responsibilities: Provide end-to-end functional support for Oracle EBS R12 Finance modules: AR, AP, GL, FA, and India Localization (including GST & TDS) . Manage day-to-day incident r...

Solution Design & Architecture: Design and build efficient call flows using Genesys Architect. Architect scalable and future-ready omnichannel solutions. Lead migration projects (e.g., from on-prem to cloud platforms). Implementation & Optimization: Implement IVR, skill-based routing, callback queuing, and agent desktop integrations. Optimize IVR flows and self-service features using tools like Intent Analyzer. Oversee deployment and maintenance of Genesys components Building Conversational IVR, Chatbots and voicebots. Integration & Development: Integrate Genesys with CRM with CTI platforms Develop API services for system interactions. Collaborate with cross-functional teams for seamless int...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Roles & Responsibilities - Desktop Support Handling tickets which are required onsite support Responding to client support requests. Contacting clients to find out the nature of the problem. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Incident management, change management and problem management Working knowledge and support of SAP, Microsoft, software & hardware and Networking . Knowledge of Networks. Knowledg...

HR Systems Business Analyst - Recruitment & Onboarding Do you have a passion for problem-solving, process improvement, and enhancing user experiences with technologyCurious about technology trends and their potential impact on Talent Acquisition and OnboardingJoin us to transform the way we attract and welcome talent, creating exceptional experiences that make a difference from the very first interaction with Swiss Re. About the Role As a HR Systems Business Analyst, you will connect HR teams with technology, translating business needs into practical solutions. Working mainly with SAP SuccessFactors, you will collaborate with colleagues across regions to enhance our Recruitment and Onboardin...

7A lead architect (only hands- on) in practice for SRE (Observability and DevOps). Below are the key skills. AWS architecture: VPC, Subnets, Routing, NAT, Security Groups, NACLs, Transit Gateway Compute & container orchestration: EC2, ECS, EKS (Kubernetes) , Fargate, Lambda Storage & data: S3, EBS/EFS, RDS/Aurora, DynamoDB, ElastiCache Networking & edge: ALB/NLB, API Gateway, Route 53, CloudFront, Global Accelerator Identity & access: IAM policies/roles, STS, Organizations, Control Tower, SCPs Reliability patterns: multi-AZ/region HA, DR (Pilot Light/Warm Standby/Active-Active), backup/restore automation AWS stack: CloudWatch (metrics/logs/alarms), CloudTrail (audit), X-Ray (tracing), Config...