19944 Incident Management Jobs - Page 46

About The Role Skill required: Next Generation Customer Operations - Incident Management Designation: Business Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 12...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus wil...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EIS Suite Technical Good to have skills : Communication, Problem Solving Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troublesho...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EIS Suite Technical Good to have skills : Communication, Problem Solving Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface b...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the syst...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our syst...

Job Function Technology Role Network Administrator Job Description 5+ years of experience in IT Service & Incident Management, Vendor Management Basic networking knowledge with CCNA level certifications/skills Strong exposure to Network Security and in particular Network Access Control Desired Skills Wireless Network Security IP Networking Qualifications Bachelor of Computer Application Bachelor of Computer Science Bachelor of Science (B.Sc Degree) Bachelor of Science (B.Sc) Bachelor of Technology

Technical Skillsets Developing change management plans for projects and/or change initiatives. Evaluating the impact of planned organisational change. Identifying risks and developing risk mitigation tactics. Identifying and managing anticipated resistance to change. Leading change management work streams with a structured methodology/process. Supporting development of communications relevant to change initiatives. Qualifications: Bachelor of Computer Application Bachelor of Computer Science Bachelor of Engineering

Hi All, We have openings for the role of ITIL Consultant for one of our leading Investment Banking client in Mumbai location. Experience : 3- 5 years Location : Mumbai Key skills : ITIL , ITSM , Service NOW (Snow) , Release/ Change/Incident Management GOVERNANCE & CONTROLS - Significantly contribute to governance and control area for the department (Global Banking, ALM Treasury, Functions). Ensure that the standard operating procedures are updated and maintained along with their associated controls, and their implementation; Work on tasks related to Risk and Controls framework development and BAU assessments, Ensure the Bank policies are applied and all teams comply to same Ensure the depart...

Major Incident Manager Desired Experience Range: 5 - 8 years Location of Requirement: Bangalore Must Have: 5+ years of experience in a 24x7 IT call center or helpdesk role, with 2+ years of experience in a 24x7 IT Major Incident, Problem, or Change Management role Strong knowledge and hands-on experience with ITSM tools such as ServiceNow, PagerDuty, and JIRA Hands-on experience fulfilling user service requests and troubleshooting front-line technical issues Proven ability to lead during high-pressure, mission-critical incidents Excellent organizational, analytical, and communication skills for presenting needs, challenges, and solutions to teams, partners, and stakeholders, as well as drivi...

Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited, and resolved within the scope of the Service Level Agreement. Using MIM experience to proactively support the management of High Severity Incidents (P1 and P2). Owning the major incident and driving it efficiently on both Bridge call and Chat. Issuing communications during the progress of a major incident. Identifying appropriate timelines and targets for recovery actions, feedback, and communications. Assessing and agreeing business impact and incident severity level. Ensuring that appropriate internal escalation occurs. Ensuring that appropriate third party escalation occurs. Assessing the ...

Use Case Development: Knowledge of organizational risks and threats to design relevant and effective detection rules. Log Sources: Understanding log formats, sources, and parsing for accurate data utilization in use cases. SIEM and Analytics Tools: Familiarity with platforms like Securonix, Sentinel, or Splunk to implement and monitor use cases. Alert Logic: Ability to define thresholds, logic, and conditions to reduce false positives and improve detection accuracy. Incident Response Needs: Awareness of incident response workflows to align use cases with actionable intelligence. Performance Metrics: Skills to create and optimize KPI/KRI reports to track detection and response performance. Qu...

Significant knowledge and skills in the following areas: ITIL-based service management. Experience of working within and across the ITIL v3 framework and service value chain, including but not limited to: Incident Management (including Major Incident Management) Problem Management Knowledge Management Service Request Management Service Level Management Change Management Data, Asset & Configuration Management Continual Service Improvement (CSI) Qualifications: BACHELOR OF ENGINEERING

Description: This is a full-time NOCC Engineer role. The NOCC Engineer will be responsible for monitoring and maintaining network systems, identifying and troubleshooting issues. You would be working closely with the Incident Management, IT teams and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members. Roles and Responsibilities: Actively monitoring and troubleshooting incidents related to Global Network infrastructure & services ensuring optimal performance Act as first responders helping to organize and control incident response & troubleshoot issues Monitor all the Consoles and Immediate response to alerts generated...

Service Delivery Manager ITSM (ServiceNow) Position Overview The Service Delivery Manager (SDM) will oversee the end-to-end delivery of IT services via the ServiceNow ITSM platform , ensuring that all incidents, service requests, problems, and changes are handled effectively and within defined Service Level Agreements (SLAs) . The SDM will be responsible for resource management , performance tracking , and maintaining operational excellence across the service desk and onsite support teams. This role requires a strong blend of technical ITSM knowledge, leadership capability, and customer management skills. Key Responsibilities 1. ServiceNow ITSM Platform Management Administer and optimize the...

Required Technical Skill Set: Experience as an Application Packager Strong SCCM and Intune platform skills (ideally supported by certificates) SQL knowledge, able to create queries and work with SQL databases Experience scripting with Powershell (i.e., making custom scripts) Confident working with & configuring PSAppDeploy Tools Experience in testing the packages with testing tools Good to Have Technical Skill Sets: Knowledgeable in ITIL concepts (Incident Management, Problem Management, etc.) Basic support experience on Windows/Unix Servers, Network Devices, Backup Desired Skills: Application Packaging, Powershell Qualifications: Bachelor of Engineering

Role Overview: You will be part of the Real-Time business within the Data & Analytics Group of the London Stock Exchange group (LSEG), where you will be responsible for providing second level technical support for both deployed and managed services. Your role will involve resolving complex cases directly routed through to you or escalated by colleagues in the frontline support teams. Additionally, you will perform and oversee customer site maintenance and break/fix activities. You will leverage your technical expertise, critical thinking skills, and innovative tools to deliver exceptional customer experiences during each interaction. This role will offer opportunities to develop both technic...

As the Chief Information Officer (CIO) at Zenoti, you will play a crucial role in leading the organization's technological strategies and operations to align with business objectives. Your responsibilities will include: - Crafting and executing an innovative IT strategy that aligns with the company's goals, prioritizing initiatives for optimal impact. - Directing Information Security, Application Security, and Cloud Security programs to embed security into IT operations and development life cycles. - Developing strategies for business applications such as ERP, CRM systems, collaboration tools, and BI solutions to support organizational goals. - Strategizing and directing internal teams towar...

Role Overview: As a Safety Officer, you will be responsible for ensuring that all EPC projects adhere to health, safety, and environmental (HSE) regulations. Your main tasks will include developing and implementing safety protocols, conducting safety training, and ensuring compliance with personal protective equipment (PPE) at project sites. You will also be monitoring high-risk activities such as working at heights, electrical connections, and heavy equipment use. It will be your duty to maintain accident records, investigate incidents, and prepare safety audit reports. Additionally, you will be required to ensure compliance with statutory safety guidelines and promote a culture of zero acc...

As an experienced professional in the field of Mechanical/Automobile engineering, your role will involve the following responsibilities and key deliverables: - Conduct in-depth Warranty Parts failure analysis - Participate in DFMEA and provide inputs related to past failures/anticipated failures - Scrutinize and clear Warranty Parts claims, providing feedback to Dealers in case of any discrepancies - Drive collaboration with suppliers to enhance manufacturing processes and implement benchmark manufacturing processes, as well as deploy ICA actions - Monitor supplier performance measurement and conduct supplier audits in coordination with the SQE Team - Visit Dealers for critical cases investi...