2295 Incident Management Jobs - Page 46

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Natural Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Work on Natural Adabas and support tickets. Professional & Technical Skills: - Must To Have Skills: Proficiency in Natural Adabas, mainframe Additional Information:- The candidate should have a minimum of 3 years of experience in Natural Adabas, mainframe- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP ABAP CRM Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and making key decisions to ensure project success. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely delivery of projects- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP CRM- Strong understanding of SAP ABAP CRM- Experience in SAP ABAP CRM development- Knowledge of SAP CRM modules and functionalities- Hands-on experience in SAP CRM customization Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP ABAP CRM- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Nutanix Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationBTech Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with users to understand their challenges and work towards effective solutions, all while maintaining a proactive approach to system management and support. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Provide training and guidance to junior team members on troubleshooting techniques and system management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Nutanix Administration.- Good To Have Skills: Experience with virtualization technologies and cloud computing platforms.- Strong understanding of system monitoring and performance tuning.- Familiarity with scripting languages for automation of tasks.- Experience in incident management and problem resolution processes. Additional Information:- The candidate should have minimum 3 years of experience in Nutanix Administration.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time educationBTech

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Scaled Agile Framework (SAFe) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, facilitating communication between stakeholders, and overseeing the technical aspects of projects to ensure successful delivery. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring adherence to best practices and methodologies in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Scaled Agile Framework (SAFe).- Strong understanding of agile methodologies and practices.- Experience in application design and architecture.- Ability to lead cross-functional teams effectively.- Familiarity with project management tools and techniques. Additional Information:- The candidate should have minimum 5 years of experience in Scaled Agile Framework (SAFe).- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : React.js Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication within the team and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely delivery of projects- Mentor and guide team members for their professional growth Professional & Technical Skills: - Must To Have Skills: Proficiency in React.js- Strong understanding of front-end development principles- Experience with state management libraries like Redux- Hands-on experience in building responsive web applications- Knowledge of RESTful APIs and integration with backend services Additional Information:- The candidate should have a minimum of 5 years of experience in React.js- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : IBM Integration Bus Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning sessions to align project goals with organizational objectives, ensuring that all stakeholders are informed and involved in the decision-making process. Your role will be pivotal in driving innovation and efficiency within the team, fostering a collaborative environment that encourages creative problem-solving and continuous improvement. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and implement necessary adjustments to ensure timely delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM Integration Bus.- Strong understanding of application design and architecture principles.- Experience with integration patterns and best practices.- Familiarity with various data formats and protocols used in integration.- Ability to troubleshoot and resolve integration issues effectively. Additional Information:- The candidate should have minimum 5 years of experience in IBM Integration Bus.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

Primary Skills Strong hands-on experience in SAP EHS modules including Product Safety, Hazardous Substance Management, Occupational Health, and Incident Management Expertise in configuring and managing safety data sheets (SDS), dangerous goods management, and chemical compliance Experience with risk assessment, audit management, and workplace safety processes Knowledge of regulatory compliance requirements such as REACH, OSHA, GHS, and ISO standards Strong understanding of integration with SAP MM, SD, QM, and PP modules for seamless compliance and reporting Experience in managing hazardous materials, waste management, and environmental compliance tracking Ability to handle end-to-end implementation, customization, and support activities in SAP EHS Hands-on experience in data migration, reporting, and analytics for EHS compliance monitoring Secondary Skills Knowledge of SAP Fiori applications for EHS functionalities Experience with SAP S/4HANA and its impact on EHS processes Basic understanding of ABAP debugging and enhancement framework Exposure to automation and digital transformation strategies in EHS Strong problem-solving skills and ability to collaborate with cross-functional teams

Job Purpose The purpose of the Problem Manager role will be to prevent incidents from occurring, minimising the impact of unavoidable incidents, publishing workarounds, developing the concept of known errors and utilising incident data to identify trends. The role will be pivotal to continuing to drive improved stability and future continued improvement across OSB technologies. Core Responsibilities Oversee day-to-day process execution for the Problem Management process Gathering data on incident trends, hardware and software failures, and resource utilisation and capacity issues. Analysing these trends to identify potential problems and/or recurring incidents. Identifying potential solutions, assessing the impact of each, and evaluating alternatives. Putting strategies and processes in place to solve problems permanently. Identifying resolved problems as candidates for inclusion in the Known Error Database and helping the teams to develop workarounds to problems with no permanent fix. Implement mechanisms for proactive problem management by analysing historical data to identify and eliminate potential incidents before they occur. Responsible for improving and protecting the availability and resilience of the company’s IT infrastructure. Developing, implementing and improving the problem management process Integrating the process into the ITSM toolset Schedule and chair Problem Review / Problem Board & Problem Task review meetings, delivering regular and consistent reports enabling management Information critical for decision making. Escalating issue’s to senior management when traction is not happening on tasks assigned to technicians. Deliver a risk based problem scoring metric Work with technicians for submitting change requests as required for eliminating known problems or problem prevention for problem resolution. Contributing to continuous service improvement of technologies, process, people and tools. Communication of problems to various stakeholders of varying degrees of seniority, this could include 3rd parties. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. Experience Requirements Equivalent to 6-8 years of overall experience in the IT industry Equivalent to 2 + years previous experience undertaking analytical problem solving within an IT environment is essential Equivalent to 2 + years’ Experience working within a complex technology environment is essential Equivalent to 2 + years’ Experience in an IT Service Management environment is essential Minimum 2 years’ experience with Service Now ITSM tooling is essential Equivalent to 2+ Years or more demonstrated experience in working with diverse teams across on and offshore including line and performance managed is essential. Knowledge Requirements Basic knowledge of UK mortgage and/or savings products is desirable. Excellent knowledge of problem management principles and the processes required for supporting them is essential. Knowledge of Service Desk and Incident Management Systems and disciplines is essential. Excellent knowledge of IT Infrastructure technologies used in a banking domain is essential. Detailed knowledge of the ISO 20K, 27K, 9K is desirable Skill and Competency Requirements Excellent skills in respect of documentation, strong problem solving, analytical and time management are essential Excellent skills in analysis, communication, emotional intelligence, resilience, creativity, adaptability, attention to detail , accuracy, organisational and teamwork are essential Expert skills in respect of stakeholder management are essential Expert skills in respect of written and oral communication are essential Proficiency in Microsoft Office / O365 (Word, Excel, and PowerPoint) are desirable Required Qualifications/Certifications Bachelor’s degree in Computer Science or related field is essential. Technical IT training qualifications is beneficial ITIL v4 Foundation certification is essential Problem management qualification is beneficial Quality & Process related certifications are desirable

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Validation Engineer I What you will do Let s do this. Let s change the world. In this vital role you will responsible for designing, developing, and maintaining software applications and solutions that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with product managers, designers, and other engineers to create high-quality, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime. Roles & Responsibilities: Develop and maintain Validation Plans, including scope, responsibilities, deliverables, and timelines. Perform risk-based assessments to determine the level of validation required. Assist in defining User Requirements and Functional Requirements. Draft and review various validation artifacts. Ensure all documents are compliant with 21 CFR Part 11, Annex 11, and other relevant regulations. Coordinate and/or execute validation protocols. Support change management processes for validated systems. Ensure continuous validation throughout the system lifecycle (including periodic reviews). Work closely with multi-functional teams, including product management, design, and QA, to deliver high-quality software on time. Stay updated with the latest trends and technologies, and related fields. Provide ongoing support and maintenance for applications, ensuring that they operate smoothly and efficiently. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree and 1 to 3 years of related field experience OR Bachelor s degree and 3 to 5 years of related field experience OR Diploma and 7 to 9 years of related field experience Strong technical background, including understanding software development processes, databases, and cloud-based systems. Experience implementing CSA guidance and validating computer systems. Experience working with databases (SQL/NoSQL). Strong foundational knowledge of testing methodologies. Preferred Qualifications: Basic understanding of Veeva Validation Management/ALM/KNEAT. Strong understanding of SaaS, MuleSoft, Change Control, Incident Management, document management. Strong Business Analysis skills with basic Veeva configuration knowledge. Excellent communication skills, with the ability to convey complex technical concepts. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time. On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What You Will Do As a Tech Customer Service Representative, you will be working with corporate accounts for Physical Security Systems, specifically focusing on Access Control and CCTV systems. Your role will involve providing technical support, troubleshooting, and ensuring the effective functioning of security systems like CCURE, Genetec, Lenel S2, and ExacqVision. How You Will Do It Work with security software and hardware platforms like CCURE Genetec Lenel S2 Solarwinds ExacqVision Networking Tools MS Office Tools Execute and validate existing technical documentation. Troubleshoot and configure IP CCTV cameras (AXIS Make VMS platform). Configure and harden Axis Cameras for stream, storage, schedule, and rules both on camera and Genetec platforms. Program, test, and commission physical security systems including Access Control, Video Surveillance, and Intrusion Detection Systems. What We Look For Educational Qualification Bachelor of Engineering in Electrical, Electronics, E&TC, or related fields. Fluency in English . Certification in Genetec. Hands-on experience in the configuration of IP CCTV cameras and familiarity with AXIS hardware. 3-10 years of global customer-facing experience. Ability to multitask, manage shifting priorities, and meet deadlines. Excellent communication and problem-solving skills. Key Responsibilities Provide excellent customer support and act as a key interface for ensuring project execution within schedule and budget. Collaborate with clients and security integrators to resolve hardware issues and complete validation and testing. Support team initiatives to upgrade security hardware/software infrastructure and process improvements. Conduct periodic audits on security systems/devices to ensure functionality and performance. Coordinate with internal and external teams to resolve customer issues and ensure smooth system functionality. Preferred Experience with CCURE, Lenel S2, ExacqVision, and Genetec software platforms. 2-10 years of experience in supporting IT infrastructure, specifically Enterprise Access Control (Lenel S2, GENETEC), Visitor Management, and Incident Management systems. Strong understanding of security hardware like door controllers, readers, locking hardware, dual-factor authentication, cameras, video recording hardware, intrusion detection, and duress hardware. Basic networking and Windows OS knowledge. Soft Skills Strong communication and interpersonal skills. Ability to handle customer queries with patience and professionalism. Must be a good team player. Willingness to work in a 24x7 environment.

What You Will Do In Your Role (Oracle Application Support - Dev/Ops) Provide first-line application support for a wide range of product or systems-related service requests Log and manage support requests in the appropriate systems and ensure that the appropriate internal and customer follow-up is performed within the published or agreed timelines Analyze, troubleshoot, and resolve customer issues, working towards the resolution at first level within a timely manner or work with your manager or team members to reassign to the appropriate resource or group. May reproduce technical issues that customers report in a test environment to troubleshoot & resolve. Extensive knowledge of program development and analysis of capabilities designed to resolve business requirements utilizing Oracle products and tools. Ability to influence and set technical direction. Apply best knowledge fixing application issues, implementing standards to medium complexity and recommend process improvements. Recognize upstream and downstream impacts; communicate effectively (verbally & in writing). Work on the oracle SQL queries and PL/SQL objects like functions, procedures, packages, triggers, views, cursors. Develop and optimize database structures, store procedures, complex PL/SQL code, dynamic management views, DDL triggers and user define functions. Develop /Update Unix shell scripts Perform Maintenance and Support Activities for application Decrease incidents and increase uptime of the applications. Analyze performance bottlenecks and perform tuning on code. Develop and enhance software programs and data structures that meet business objectives. Produces technical design documentation as required and ensures work complies with the architectural roadmap. Identifies and updates existing design documents impacted due to changes Ensures individual and team tasks are performed on-time by communicating and working closely with other members of the team. Retains a focus on completion, identifying and resolving issues. Experience with Java, Springboot, Eclipse, Angular preferred. Carry out other duties as reasonably requested by your line manager The Experience You Will Bring Requirements 5+ years of technical experience developing or supporting Oracle Database solutions using Oracle PL/SQL and SQL. 5+ years of user interface and presentation design and development skills 5+ years analysis, design, and ability to deliver a quality product on time Strong experience in SQL and Oracle PL/SQL. Advance PL/SQL programming such as bulk handling, pipelined functions, analytical queries, collections, objects etc. At least 1+ Experience with Java, Springboot, Eclipse, Angular preferred. Thorough understanding of application development project lifecycle and methodologies used. Ability to effectively prioritize and execute tasks in a fast-moving environment. Able to interact professionally with customers and colleagues. Excellent listening, interpersonal, written, and oral communication skills. Should have strong knowledge on Incident management, Change management and Release management. Ability to learn in fast pace and support custom applications and/or new technologies in a rapidly changing environment . Must be a strong team player

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. In this role, you will: Primary Responsibility is to support all WIFI severity incidents globally and provide expertise in resolution. Have Strong working knowledge of Wi-Fi infrastructure Juniper/MIST would be preferred. Working with other IT teams including Incident Management during crisis and represent Connectivity. Working as part of a global NOC Team. Work with Incident Management and other support engineers to provide required inputs regarding Wi-Fi Incidents. Work within global diverse team of engineers and vendors to provide support on a follow the Sun basis. Drive down infrastructure service outages and repeat failures. Support Incident Management during Post Incident Reviews. Ensure global standards are set and adhered to. Work with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement. Be willing to provide on-call support on a rotational basis which is financially rewarded Requirements To be successful in this role, you should meet the following requirements: Strong technical skills for handling Wi-Fi Incidents Strong understanding of Data Networks Topologies and protocols. Drive to improve the services we provide to our business. Provide valuable inputs in process improvement. Need to be a good team player and able to collaborate at all levels. Experience of Working to ITIL/Agile Standards/Framework. Willingness and ability to learn new telecoms technologies and supporting tools. Strong communication skills and be able to communicate at all levels within the business

Position Description Role Title: Senior Information Security Officer Current Reporting Manager: Head of Information Security Assurance Current Location: Gurgaon Position Purpose The Senior Information Security Officer is responsible for supporting the implementation and operation of the organisation's Information Security Management System (ISMS) within their region. This role will drive security risk management, policy compliance, audits (internal, external and client), training and awareness, supply chain risk, and support security operations in incident management. As a Managed Service Provider (MSP) and data processor for clients, the ISO will ensure that security controls align with client contractual obligations, regulatory requirements, and industry best practices. The ISO will work closely with global security leadership, regional stakeholders and clients to address both internal and client-specific security challenges. Main Activities The position is within the Information Security team. Main activities will include but are not limited to: Responsibility Area Internal Audit & Assurance: Oversee the implementation and operations of the ISMS within the region. Ensure and support alignment with global security policies and regulatory requirements including ISO27001, SOC2 type II and PCI-DSS. Continuously assess and improve security controls and processes. Information Security Risk Management Identify, assess, and mitigate security risks. Maintain the risk register and track remediation activities. Provide risk-based guidance to business units, IT teams, and client-facing operations. Information Security Policy & Standards Ensure compliance with corporate security policies, frameworks, and client-specific security mandates. Develop and enforce security standards and client requirements. Input into periodic reviews and updates to security policies to align with evolving requirements. Information Security Audit & Compliance Lead and support internal and external security audits, ensuring timely remediation of findings. Provide security assurance to clients by responding to security questionnaires and participating in client audits. Coordinate with service delivery teams to meet client-specific obligations. Monitor and report on security posture, client security commitments, and compliance status. Information Security Training & Awareness Develop, support deliver security awareness programs Support phishing exercises and other training initiatives to enhance security culture. Collaborate with HR and other departments to ensure security education is embedded in employee onboarding and ongoing training. Supply Chain Risk Management Assess and manage security risks associated with third-party vendors and suppliers. Ensure that security requirements are included in vendor contracts and SLAs. Perform regular security assessments of critical suppliers, considering the impact on client services. Security Operations & Incident Management Support Assist in managing and responding to security incidents within the region, to ensure rapid containment and remediation. Work with the Security Operations team to protect both internal and client environments. Support post-incident reviews and contribute to continuous improvement in incident handling, including lessons learned for client operations. Qualifications and Experience Bachelor'S degree in Information Security, Computer Science, or related field (or equivalent experience). 5+ years of experience in an information security role, preferably with regional oversight in an MSP or data processing environment. Strong understanding of ISO27001, NIST, GDPR, and other security and data protection frameworks. Experience in security risk management, audits, compliance, and client security assurance. Knowledge of security operations, incident response, and managed security services. Familiarity with supply chain security and third-party risk management. Excellent communication and stakeholder management skills, with experience working with clients on security matters. Security certifications such as CISSP, CISM, or CRISC are preferred.

Job Summary The ideal candidate will have a robust skill set particularly in Jenkins uDeploy GitHub actions Aws devops Nexus and Nexus IQ. Responsibilities The ideal candidate will have a robust skill set particularly in Jenkins uDeploy github actions Aws devops Nexus and Nexus IQ. The primary responsibilities will include managing and maintaining our continuous integration and continuous deployment (CI/CD) systems using Jenkins. They should be proficient in creating configuring and troubleshooting Jenkins pipelines to ensure smooth and efficient software delivery. Additionally experience with uDeploy is essential. The candidate will be responsible for automating and streamlining our application deployments ensuring that releases are executed seamlessly and without any hiccups. They should have a deep understanding of deployment strategies and the ability to manage complex deployment scenarios. Nexus skills are also crucial for this role. The candidate will be tasked with managing our artifact repository ensuring that all components are stored versioned and accessible as needed. They must be adept at configuring and maintaining Nexus repositories and troubleshooting any issues that may arise. Lastly knowledge of Nexus IQ is important. The candidate should be able to analyze and manage open-source components ensuring that all dependencies are secure and compliant with licensing requirements. They should have experience using Nexus IQ to identify and mitigate potential security risks in our software. This role requires a proactive individual with strong problem-solving skills and the ability to work collaboratively with various teams. They should possess excellent communication skills and be able to articulate complex technical concepts to both technical and non-technical stakeholders. Certifications Required Jenkins uDeploy GitHub actions Aws devops Nexus and Nexus IQ.

Job Summary We are seeking an experienced Infra. Technology Specialist with 5 to 7 years of experience in DevOps. The ideal candidate will work in a hybrid model and be responsible for managing and optimizing our infrastructure. This role requires a deep understanding of DevOps practices and the ability to implement and maintain scalable systems. The candidate will contribute to the companys technological advancements and ensure seamless operations. Responsibilities Design and implement build and deployment pipelines using Jenkins Concourse GitHub Actions and Harness. Build and maintain Docker images and deploy them to Kubernetes clusters. Work with AWS services such as CloudFormation EC2 EBS RDS S3 IAM Elasticache and CloudWatch. Troubleshoot and debug issues in the build and deployment pipeline. Collaborate with development and operations teams to ensure smooth and efficient delivery of software releases. Strong troubleshooting and debugging skills. Certifications Required Certified Kubernetes Administrator (CKA) AWS Certified DevOps Engineer Terraform Associate Certification.

Dear Professional, Service desk Tech Support Role Looking for Tech Support Service desk Engineer with 0.5 years to 1.5 of exp. Any Graduation 10 +2 +3 Arts/ Science Engineering / Diploma (10+3 ) Excellent Communication skills Willing to support 24X7 and Service desk Voice support role Walk in @ Bangalore Manyata Location , Chennai & Coimbatore on 7th June'25 Job Summary We are seeking a Service desk Engineer with 0.5 years to 1.5 of experience to join our team. The ideal candidate will have experience in Service Now Incident Management Windows and Service Desk. This role is hybrid with day shifts and no travel required. The candidate will be responsible for ensuring smooth IT operations and providing technical support to end-users. Responsibilities Provide technical support to end-users by troubleshooting and resolving issues related to Service Now Incident Management and Windows. Oversee the incident management process ensuring timely resolution and proper documentation of incidents. Monitor and maintain the performance of IT systems ensuring they are running efficiently and effectively. Collaborate with other IT team members to implement and maintain IT solutions that meet the needs of the organization. Assist in the development and implementation of IT policies and procedures to ensure compliance with industry standards and best practices. Conduct regular system audits to identify and address potential issues before they impact operations. Manage and prioritize service desk tickets ensuring prompt and accurate resolution of user requests. Provide training and support to end-users on the use of IT systems and applications. Participate in the planning and execution of IT projects ensuring they are completed on time and within budget. Maintain accurate and up-to-date documentation of IT systems processes and procedures. Stay current with emerging technologies and industry trends to ensure the organization remains competitive. Contribute to the continuous improvement of IT services by identifying and implementing process improvements. Ensure a high level of customer satisfaction by providing excellent service and support. Qualifications Must have experience with Service Now and Incident Management. Must have experience with Windows operating systems. Must have experience working in a service desk environment. Nice to have experience with hybrid work models. Nice to have experience with IT project management. Must have strong problem-solving and troubleshooting skills. Must have excellent communication and interpersonal skills. Must have the ability to work independently and as part of a team. Must have strong organizational and time management skills. Must have the ability to prioritize and manage multiple tasks simultaneously. Must have a customer-focused mindset. Must have a willingness to learn and adapt to new technologies and processes. Must have a commitment to continuous improvement and professional development. Certifications Required ITIL Foundation Certification Microsoft Certified: Windows Server Fundamentals To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email: Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Additionally, we would like to schedule a F2F interview with you on 07th Jun 2025 . Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

SQL & Win Server admin, software instl & maint database monitoring, file mngt & optimize monitor, shrink, attach, detach, move MS SQL Server files, testing, bug reporting, applying patches, Win server front end & MSSQL Server backend. Troubleshooting Required Candidate profile Exp in Microsoft SQL & Windows server, Re-insurance/Insurance CAT Modeling app, understanding of app architecture, troubleshooting MSW Server HPC, cloud-hosted, (SaaS), ITSM tools ITIL Certification

Primary & Mandatory Skill: Azure DevOps, Terraform Level : M Client Round (Yes/ No): Yes Location Constraint if any : No. Preferably Bangalore Shift timing: 9am to 5pm CET JD: See below ================= Azure DevOps - Create and maintain build pipelines as well as release pipelines. - Troubleshooting issues/errors in pipelines. - Pipeline security. - Understanding Azure Boards and Repos. Certificates - Handling number of certificates in TEST,UAT and Prod for both On-Prem and Cloud. - As certificate plays a major role in our applications a deep knowledge in certificates is required. Linux: - Troubleshooting Linux environment like networking, File Systems, etc - Provisioning a server, creating FS, add storage, configure Firewall, application deploy, etc. Terraform - develop and maintain Terraform scripts based on the requirements from BA/Developers. - creation of Resource group, Storage accounts, Key Vaults. - Create and maintain API Management from terraform script and maintain certificates. Monitoring - Analyse Splunk logs and configure Splunk alerts based on. - Knowledge in analysing Elastic logs/Logstash. - Knowledge in Agile methodology and Incident management procedures and On-call support. =================

What Youll Do What is Statutory Review and Readiness Avalara s Statutory Readiness Risk Management program leverages the best of our indirect tax thought leadership to anticipate and plan for jurisdictional changes. This program facilitates a consistent, trusted framework that enables Avalara to meet change deadlines necessary to maintain our customers compliance and mitigate Avalara s risk. The program s success is met when Avalara teams and our customers are well prepared to easily meet these change requirements with little disruption to normal operation. Position Summary We are looking for Project Managers to join our fast paced dynamic Returns Payment organization. The SRR Project Manager is responsible for coordinating, tracking, and dispersing critical jurisdictional changes that impact Avalara and our customers. The role requires leading and facilitating meetings across Avalara teams, where you own session agendas, meeting notes and action item tracking. Your understanding of Avalara s returns processes and systems will be essential. Jurisdictional changes and incident management can be complex and your ability to assign action items and relay information in an easily understood manner is paramount for success. This includes potential escalations where clear and timely communication is imperative. Ultimately, you assimilate the appropriate audience and lead teams through planning and action execution until you deem Avalara fully prepared to accommodate upcoming changes. Statutory Review and Readiness (SRR) forums are facilitated, recurring forums that bring together various parts of the business to discuss, troubleshoot, and plan for upcoming jurisdictional statutory changes. While typically planned several months in advance of a change, the forum is also used in some instances for cross-functional incident management. A Cross-functional incident is defined as an issue with a significant customer impact that requires collaboration from compliance, payments, engineering and non-engineering teams to resolve successfully. What Your Responsibilities Will Be Job Duties Effectively coordinate, lead, and facilitate meetings, action items and follow-up with cross-functional teams and subject matter experts surrounding jurisdictional changes and internal managed incidents that impact the returns operations business. Strategically partner with cross-functional teams, including Global Compliance, Government Relations, Product, Engineering, Content, Finance, and Sales to drive project execution, foster understanding and collaboration. Disperse project summaries and updates to large distribution groups via email and wiki. Attend weekly legislative monitoring meetings and disseminate comprehensive notes to the full group. Work closely with Program Lead and other Project Manager to develop SOPs for multiple intake pathways; develop a jurisdictional contact repository. Lead and drive Post Mortems for completed SRRs and Managed Incidents with cross-functional teams. Work closely with Program Lead and Project Manager to publish monthly/quarterly newsletter Attend several conferences yearly to represent Avalara Compliance and GRPS interests Build metrics, report on key milestones, and help define the programs ROI What Youll Need to be Successful Key Competencies Communication and Documentation: Communicate regularly and effectively with various internal teams as part of research and resolution. Confidently manage state partnerships and be able to lead, conduct and contribute to live meetings with jurisdictions as a representative of Avalara. Display advanced coordination skills, effectively supporting team members across different projects. Disperse project summaries and updates via email, wiki and newsletter using proper grammar, spelling, and punctuation. All communication should be clear, concise, and accurate. Communication should be adapted and tailored to suit various stakeholders, customers, and jurisdiction in evolving circumstances Facilitation: Regularly interact with senior management and leaders across the organization to facilitate discussions and decision making surrounding laws and regulations that impact the organization. As a meeting facilitator, you will prepare an agenda, manage the discussion and ensure it does not deviate from its primary objective, provide real time feedback to stakeholders to clarify points. After the discussion, you will prepare detailed reports that restate the problem statement, the outcome of the discussion, proposed solutions, participant feedback, potential challenges, and action items. Relationship Building: Cultivate a broad network of relationships with internal and external stakeholders whose support is needed to carry out initiatives Build productive working relationships with state, county, and city authorities to maximize the quality of our product Qualifications/Skills Strong organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously Comfortable with ambiguity, adaptable to change, and thrives in a multi-tasking environment Excellent written and verbal interpersonal communication skills, with the ability to work collaboratively with stakeholders across the organization Able to quickly establish rapport and credibility with customers and cross-functional teams Excellent research and analytical skills Strong technical and problem-solving skills coupled with the ability to identify resolution to problems. Attention to detail and excellent editing and proofreading skills Highly organized time-management skills Demonstrated facilitator experience Confident in public speaking scenarios Experience working in or with state or private tax departments Knowledge of Compliance, Sales Tax, and VAT. Previous experience working across teams in a product and/or engineering organization Proficiency with internal tools such as Confluence, JIRA, Microsoft Suite AI Experience is a plus (I3) Project Manager: Typically requires a minimum of 5 years of related experience with a Bachelors degree; or 3 years and a Masters degree; or a PhD without experience; or equivalent work experience. (I4) Sr. Project Manager: Typically requires a minimum of 8 years of related experience with a Bachelor s degree; or minimum 6 years and a Master s degree; or a PhD with minimum 3 years experience; or equivalent experience. Preferred Skills Either one or both of the following: Technical Expertise Basic overall knowledge and understanding of transaction flow across the business and subsequent impacts to returns preparation and filing (advanced knowledge is a plus) Content Transaction Tax Calculation Transaction Data Flow Returns Mapping Returns Filing Automation Transactional Tax Knowledge Solid understanding of transactional tax complexities from a jurisdiction administration standpoint Standard reporting requirements across states Notice generating activities Red Flags for Audits Communication strategies How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Key Competencies Communication and Documentation: Communicate regularly and effectively with various internal teams as part of research and resolution. Confidently manage state partnerships and be able to lead, conduct and contribute to live meetings with jurisdictions as a representative of Avalara. Display advanced coordination skills, effectively supporting team members across different projects. Disperse project summaries and updates via email, wiki and newsletter using proper grammar, spelling, and punctuation. All communication should be clear, concise, and accurate. Communication should be adapted and tailored to suit various stakeholders, customers, and jurisdiction in evolving circumstances Facilitation: Regularly interact with senior management and leaders across the organization to facilitate discussions and decision making surrounding laws and regulations that impact the organization. As a meeting facilitator, you will prepare an agenda, manage the discussion and ensure it does not deviate from its primary objective, provide real time feedback to stakeholders to clarify points. After the discussion, you will prepare detailed reports that restate the problem statement, the outcome of the discussion, proposed solutions, participant feedback, potential challenges, and action items. Relationship Building: Cultivate a broad network of relationships with internal and external stakeholders whose support is needed to carry out initiatives Build productive working relationships with state, county, and city authorities to maximize the quality of our product Qualifications/Skills Strong organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously Comfortable with ambiguity, adaptable to change, and thrives in a multi-tasking environment Excellent written and verbal interpersonal communication skills, with the ability to work collaboratively with stakeholders across the organization Able to quickly establish rapport and credibility with customers and cross-functional teams Excellent research and analytical skills Strong technical and problem-solving skills coupled with the ability to identify resolution to problems. Attention to detail and excellent editing and proofreading skills Highly organized time-management skills Demonstrated facilitator experience Confident in public speaking scenarios Experience working in or with state or private tax departments Knowledge of Compliance, Sales Tax, and VAT. Previous experience working across teams in a product and/or engineering organization Proficiency with internal tools such as Confluence, JIRA, Microsoft Suite AI Experience is a plus (I3) Project Manager: Typically requires a minimum of 5 years of related experience with a Bachelors degree; or 3 years and a Masters degree; or a PhD without experience; or equivalent work experience. (I4) Sr. Project Manager: Typically requires a minimum of 8 years of related experience with a Bachelor s degree; or minimum 6 years and a Master s degree; or a PhD with minimum 3 years experience; or equivalent experience. Preferred Skills Either one or both of the following: Technical Expertise Basic overall knowledge and understanding of transaction flow across the business and subsequent impacts to returns preparation and filing (advanced knowledge is a plus) Content Transaction Tax Calculation Transaction Data Flow Returns Mapping Returns Filing Automation Transactional Tax Knowledge Solid understanding of transactional tax complexities from a jurisdiction administration standpoint Standard reporting requirements across states Notice generating activities Red Flags for Audits Communication strategies Job Duties Effectively coordinate, lead, and facilitate meetings, action items and follow-up with cross-functional teams and subject matter experts surrounding jurisdictional changes and internal managed incidents that impact the returns operations business. Strategically partner with cross-functional teams, including Global Compliance, Government Relations, Product, Engineering, Content, Finance, and Sales to drive project execution, foster understanding and collaboration. Disperse project summaries and updates to large distribution groups via email and wiki. Attend weekly legislative monitoring meetings and disseminate comprehensive notes to the full group. Work closely with Program Lead and other Project Manager to develop SOPs for multiple intake pathways; develop a jurisdictional contact repository. Lead and drive Post Mortems for completed SRRs and Managed Incidents with cross-functional teams. Work closely with Program Lead and Project Manager to publish monthly/quarterly newsletter Attend several conferences yearly to represent Avalara Compliance and GRPS interests Build metrics, report on key milestones, and help define the programs ROI

Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning. SRD will be responsible to work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies. Additionally, you will be part of the OHAI roadmap, such as help drive the effort in the future state of our products as we begin to migrate them over to OCI platforms. Minimum Qualifications 5+ years of professional experience as a Site Reliability Engineer or equivalent experience. 3+ years Linux Experience. Bachelor s degree/master s degree (Information Technology/ Computer System Engineering). 2+ years experience and working knowledge in Python, Perl and/or Shell Scripting. Managing production running on UNIX flavors (RHEL, OEL). Cloud experience IaaS (infrastructure as code IaaC, Configuration as code). DEVOPS experience. Knowledge of CI/CD Platforms and components like OKE, Jenkins and Splat. Knowledge of Source Control Systems Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies. Key Responsibilities: Drive Project to improve the availability, scalability, security, latency, and efficiency of our cloud service. Drives and actively participates in the resolution of complex technical issues spanning multiple Cloud services and works towards ensuring service availability goals remain intact by developing solutions to complex problems and incidents. Act as a trusted technical advisor to customers and solve complex Infrastructure and DevOps challenges. Create and deliver the best practices recommendations, sample code, and technical documents. Contribute to making our infrastructure simple, secure, reliable, and easy to operate. Define and develop monitoring infrastructure criteria (SLIs, SLOs). Solve complex and difficult problems and build automation to prevent problem recurrence. Participate in incident management, operational/security maintenance, software performance analysis, and system tuning.

Location(s): Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering Technology Experience Level: Experienced Hire At Moodys, we unite the brightest minds to turn today s risks into tomorrow s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Over 7 years of experience in Major Incident Management and IT support, specifically within the financial services sector. Solid understanding of IT infrastructure components, including servers, networks, and applications. Proficient in ITIL frameworks and methodologies, particularly Incident, Problem, and Change processes, as well as ServiceNow ITSM. Exceptional communication and coordination skills, with a strong ability to lead recovery calls assertively. Strong analytical and problem-solving skills, capable of maintaining composure in high-pressure situations. Detail-oriented with excellent reporting capabilities and a commitment to teamwork, prioritizing team success. In-depth knowledge of IT operations and support organizations, ensuring effective collaboration across teams. Education Bachelor s degree in computer science, Information Technology, or a related field Responsibilities Oversee shift operations to monitor incident progress and identify issues for escalation based on severity and impact. Make critical decisions on incident escalation, balancing timely resolution with business impact and customer experience. Maintain transparent communication with stakeholders, providing updates on escalated incidents and coordinating responses. Regularly assess and improve escalation procedures and response protocols to enhance incident resolution capabilities. Conduct impact assessments to prioritize response efforts based on the scope and severity of major incidents. Develop and maintain incident response plans aligned with industry best practices and regulatory requirements. Facilitate post-incident reviews and root cause analyses to implement preventive measures and improve processes. Prepare KPI reports to highlight incident trends and performance metrics while collaborating with stakeholders to refine KPIs. Mentor incident management staff to enhance their skills and capabilities in a 24/7 work environment. About the team Our Service Management team is dedicated to ensuring seamless IT operations and rapid issue resolution. The team manages major incident bridges, facilitating quick resolutions to critical issues and enhancing service delivery. This position provides an exceptional opportunity to advance your career in IT Service Management while gaining invaluable hands-on experience in a fast-paced environment.

Responsibilities Monitor and troubleshoot infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud, and on-premise data centers Work closely with the DevOps team or the development team in identifying and rectifying issues promptly in various environments Respond to reported issues within the agreed SLAs and escalate to appropriate stakeholders based on the incident management process Detect and analyze alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary Build and maintain tools and frameworks that support automation, health-check of applications, and patching activities Automate daily tasks using configuration management tools like Ansible, Chef, etc, or scripting using Python, Perl, Bash, etc Support and troubleshoot high availability, performance, monitoring, backup, and restoration of different environments Design build a dashboard to provide visibility into the health of infrastructure using tools like Grafana, Kibana, etc Closely work with client stakeholders to resolve issues and participate in regular cadence calls for business improvement Establish a good working relationship with customers and other professionals Evaluate tools, technologies, and processes to improve the efficiency and scalability of continuous integration environments Requirements B.E/B.Tech/MCA with 2+ of experience in managing cloud infrastructure Experience working in 24x7 Support Environments on help desk tickets, Linux servers in virtualized environments, and monitoring tools like Nagios, working on ticketing tools like JIRA, Freshdesk, and ServiceNow (Preferred), creating runbooks and KB articles for help desk support. Familiarity with the fundamentals of Linux scripting languages Experience in AWS Administration Effective written and verbal communication skills

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Maintain Availability, Scalability, and Efficiency of Oracle Cloud Services. Solve complex infrastructure problems. Handle customer incident tickets and/or deploy software in test or production systems, and or perform testing on test systems or production systems. You will be required to do RCA when possible; if the issue is complex, beyond your knowledge or skills, escalate to developers in team. It s a critical role to help with availability, scalability, and efficiency of Oracle products and services. Help manage Oracle standards, and methods for large-scale distributed systems. If needed, help facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning About the Group At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world. Compute is one of the core organisations within OCI. We are responsible for providing Compute power i.e. VMs and BMs. Cloud pretty much cannot exists without our org. The Compute org comprises of a family of critical foundational infrastructure services that drive OCI s hardware lifecycle activities Work with product team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioural characteristics of production services. Responsible for the mitigating critical customer incidents, or deployments or testing required to improve security, performance, availability, and scalability of service. Authority for end-to-end performance and operability. Partner with development teams in meeting SLA to unblock customers. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilise a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies. Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracles Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. Responsibilities include but not limited to Incident Management Support and troubleshooting of Staging/Production environments Response and Resolve incidents as per SLAs Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts shows flexibility) Maintain Service High Availability Release Management Test and Deploy solutions and automate to replace manual processes Build and maintain deployment tools/procedures Zero downtime deployments and a high availability mindset Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale. Work with service teams to resolve complex issues that require troubleshooting and knowledge of code. Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA Ensure production security posture Ensure monitoring is robust and effective Change Management Perform Root Cause Analysis Required Skills: 6+ years overall experience in IT industry Minimum 4 years of experience as a Sys Admin/Support Strong systems architecture skills Strong Linux administration (Understanding of different Hardware family) Virtualisation Technologies Scripting Language (Python/Bash/Shell etc, basic understanding of Java / Go will be good to have) Understanding of Networking, Cloud Computing, Load Balancers Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent). Experience with maintaining high scale deployments, managing high throughput and IO intensive services. Strong knowledge of system configuration tools such as Chef, Terraform, GIT, Jenkins/Hudson, Artifactory Continuous Integration development/deployment, e.g. Docker, Kubernetes

Technical Project Manager with 10+ years of experience in Oracle products including Technical and Project/Program Management experience and have a track record in delivering large-scale global infrastructure/database projects Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products and related implementation services. Maximize the customers use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers. Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database Knowledge experience in Exadata, ExaCS and Oracle Cloud Infrastructure Understanding of Technical architecture, operating systems and network. Strong understanding of Incident Management process in a production IT Environment and IT Operations. Good understanding of Problem Management, Change Management and Event Management processes. Demonstrated knowledge of incident management practices, activities, techniques, and tools within a large, complex organization preferably in Infrastructure areas. Demonstrated ability to effectively coordinate resolution efforts for escalated issues. Good understanding of the business impacts of critical situations. Demonstrated ability to effectively communicate at the technical and business management level. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies problem-solving skills. Strong organization skills, detail oriented communication skills. University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Technical Project Manager with 10+ years of experience in Oracle products including Technical and Project/Program Management experience and have a track record in delivering large-scale global infrastructure/database projects Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products and related implementation services. Maximize the customers use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers. Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database Knowledge experience in Exadata, ExaCS and Oracle Cloud Infrastructure Understanding of Technical architecture, operating systems and network. Strong understanding of Incident Management process in a production IT Environment and IT Operations. Good understanding of Problem Management, Change Management and Event Management processes. Demonstrated knowledge of incident management practices, activities, techniques, and tools within a large, complex organization preferably in Infrastructure areas. Demonstrated ability to effectively coordinate resolution efforts for escalated issues. Good understanding of the business impacts of critical situations. Demonstrated ability to effectively communicate at the technical and business management level. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies problem-solving skills. Strong organization skills, detail oriented communication skills. University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP.

As a Technical Solutions Analyst III, you will be responsible for investigating issues in front-end applications by capturing relevant information, using diagnostic tools, shadowing end users, and testing workflows both internally and externally. You will also perform backend troubleshooting using techniques such as log file analysis, SQL queries, database field updates, and server cycling. Clear and effective communication both verbal and written with clients and internal teams is essential. You will document investigation notes, actions taken, resolutions, and create knowledge articles throughout the lifecycle of each issue. You will prioritize tasks based on severity, balancing client expectations with business needs. Collaboration across teams is key to ensuring timely and accurate issue resolution by the right stakeholders. Proficiency in SQL is required. Career Level: IC3 Basic Qualifications: Bachelor s degree in Computer Science, Information Systems, Software Engineering, or a related field Minimum of 6 years of relevant experience Preferred Qualifications: 6+ years of experience in application support, client/customer support, incident management, problem management, and change management Strong knowledge of SQL The candidate should ideally have experience with Millennium, though it is not mandatory. Willingness to work the 5:30 PM - 2:30 AM IST shift Excellent interpersonal skills and the ability to communicate effectively with global teams. Flexibility to work in different shifts and provide on-call support as needed. We welcome and encourage candidates from all backgrounds to apply.