2295 Incident Management Jobs - Page 50

We are seeking a dynamic and detail-oriented Knowledge Management Specialist, to work at a law firm with offices in Mumbai, New Delhi, and Bengaluru, as part of the Office of the Managing Partner The focus is on generating firm wide content and leveraging cutting edge technologies to enhance the firm’s knowledge management initiatives You will collaborate closely with senior leadership and cross-functional teams, contributing to strategic projects Key Responsibilities Proactively generate, curate, and organise high-quality internal content, including research notes, legal updates, policy briefs, and thought leadership materials Leverage AI and digital tools to streamline content generation, automate processes, and improve efficiencies Collaborate with members across the firm to identify knowledge gaps and implement best practices Maintain and update knowledge repositories, ensuring content accuracy, relevance, and accessibility for all firm members Monitor legal and regulatory developments, synthesising insights for internal dissemination Contribute to the firm’s digital presence by supporting LinkedIn and website content initiatives, as required Qualifications & Skills Graduates across any discipline are welcome to apply 0 - 4 years of experience in research, content management, or knowledge management within a law firm, consulting, or professional services environment Demonstrated ability to work with AI tools and digital platforms for content creation and management Strong analytical, organisational, and written communication skills Proactive, self-driven, and comfortable working in a fast-paced, cross-functional environment High attention to detail and commitment to maintaining confidentiality on sensitive projects Why should you applyWork directly with the Office of the Managing Partner, contributing to high-impact projects and strategic initiatives Opportunity to shape the firm’s knowledge management practices and drive innovation through tech adoption Collaborative, growth-oriented environment with exposure to firm-wide operations and leadership

We are seeking a dynamic and detail-oriented Knowledge Management Specialist, to work at a law firm with offices in Mumbai, New Delhi, and Bengaluru, as part of the Office of the Managing Partner The focus is on generating firm wide content and leveraging cutting edge technologies to enhance the firm’s knowledge management initiatives You will collaborate closely with senior leadership and cross-functional teams, contributing to strategic projects Key Responsibilities Proactively generate, curate, and organise high-quality internal content, including research notes, legal updates, policy briefs, and thought leadership materials Leverage AI and digital tools to streamline content generation, automate processes, and improve efficiencies Collaborate with members across the firm to identify knowledge gaps and implement best practices Maintain and update knowledge repositories, ensuring content accuracy, relevance, and accessibility for all firm members Monitor legal and regulatory developments, synthesising insights for internal dissemination Contribute to the firm’s digital presence by supporting LinkedIn and website content initiatives, as required Qualifications & Skills Graduates across any discipline are welcome to apply 0 - 4 years of experience in research, content management, or knowledge management within a law firm, consulting, or professional services environment Demonstrated ability to work with AI tools and digital platforms for content creation and management Strong analytical, organisational, and written communication skills Proactive, self-driven, and comfortable working in a fast-paced, cross-functional environment High attention to detail and commitment to maintaining confidentiality on sensitive projects Why should you applyWork directly with the Office of the Managing Partner, contributing to high-impact projects and strategic initiatives Opportunity to shape the firm’s knowledge management practices and drive innovation through tech adoption Collaborative, growth-oriented environment with exposure to firm-wide operations and leadership

We are seeking a dynamic and detail-oriented Knowledge Management Specialist, to work at a law firm with offices in Mumbai, New Delhi, and Bengaluru, as part of the Office of the Managing Partner The focus is on generating firm wide content and leveraging cutting edge technologies to enhance the firm’s knowledge management initiatives You will collaborate closely with senior leadership and cross-functional teams, contributing to strategic projects Key Responsibilities Proactively generate, curate, and organise high-quality internal content, including research notes, legal updates, policy briefs, and thought leadership materials Leverage AI and digital tools to streamline content generation, automate processes, and improve efficiencies Collaborate with members across the firm to identify knowledge gaps and implement best practices Maintain and update knowledge repositories, ensuring content accuracy, relevance, and accessibility for all firm members Monitor legal and regulatory developments, synthesising insights for internal dissemination Contribute to the firm’s digital presence by supporting LinkedIn and website content initiatives, as required Qualifications & Skills Graduates across any discipline are welcome to apply 0 - 4 years of experience in research, content management, or knowledge management within a law firm, consulting, or professional services environment Demonstrated ability to work with AI tools and digital platforms for content creation and management Strong analytical, organisational, and written communication skills Proactive, self-driven, and comfortable working in a fast-paced, cross-functional environment High attention to detail and commitment to maintaining confidentiality on sensitive projects Why should you applyWork directly with the Office of the Managing Partner, contributing to high-impact projects and strategic initiatives Opportunity to shape the firm’s knowledge management practices and drive innovation through tech adoption Collaborative, growth-oriented environment with exposure to firm-wide operations and leadership

We are seeking a dynamic and detail-oriented Knowledge Management Specialist, to work at a law firm with offices in Mumbai, New Delhi, and Bengaluru, as part of the Office of the Managing Partner The focus is on generating firm wide content and leveraging cutting edge technologies to enhance the firm’s knowledge management initiatives You will collaborate closely with senior leadership and cross-functional teams, contributing to strategic projects Key Responsibilities Proactively generate, curate, and organise high-quality internal content, including research notes, legal updates, policy briefs, and thought leadership materials Leverage AI and digital tools to streamline content generation, automate processes, and improve efficiencies Collaborate with members across the firm to identify knowledge gaps and implement best practices Maintain and update knowledge repositories, ensuring content accuracy, relevance, and accessibility for all firm members Monitor legal and regulatory developments, synthesising insights for internal dissemination Contribute to the firm’s digital presence by supporting LinkedIn and website content initiatives, as required Qualifications & Skills Graduates across any discipline are welcome to apply 0 - 4 years of experience in research, content management, or knowledge management within a law firm, consulting, or professional services environment Demonstrated ability to work with AI tools and digital platforms for content creation and management Strong analytical, organisational, and written communication skills Proactive, self-driven, and comfortable working in a fast-paced, cross-functional environment High attention to detail and commitment to maintaining confidentiality on sensitive projects Why should you applyWork directly with the Office of the Managing Partner, contributing to high-impact projects and strategic initiatives Opportunity to shape the firm’s knowledge management practices and drive innovation through tech adoption Collaborative, growth-oriented environment with exposure to firm-wide operations and leadership

We are seeking a dynamic and detail-oriented Knowledge Management Specialist, to work at a law firm with offices in Mumbai, New Delhi, and Bengaluru, as part of the Office of the Managing Partner The focus is on generating firm wide content and leveraging cutting edge technologies to enhance the firm’s knowledge management initiatives You will collaborate closely with senior leadership and cross-functional teams, contributing to strategic projects Key Responsibilities Proactively generate, curate, and organise high-quality internal content, including research notes, legal updates, policy briefs, and thought leadership materials Leverage AI and digital tools to streamline content generation, automate processes, and improve efficiencies Collaborate with members across the firm to identify knowledge gaps and implement best practices Maintain and update knowledge repositories, ensuring content accuracy, relevance, and accessibility for all firm members Monitor legal and regulatory developments, synthesising insights for internal dissemination Contribute to the firm’s digital presence by supporting LinkedIn and website content initiatives, as required Qualifications & Skills Graduates across any discipline are welcome to apply 0 - 4 years of experience in research, content management, or knowledge management within a law firm, consulting, or professional services environment Demonstrated ability to work with AI tools and digital platforms for content creation and management Strong analytical, organisational, and written communication skills Proactive, self-driven, and comfortable working in a fast-paced, cross-functional environment High attention to detail and commitment to maintaining confidentiality on sensitive projects Why should you applyWork directly with the Office of the Managing Partner, contributing to high-impact projects and strategic initiatives Opportunity to shape the firm’s knowledge management practices and drive innovation through tech adoption Collaborative, growth-oriented environment with exposure to firm-wide operations and leadership

We are seeking a dynamic and detail-oriented Knowledge Management Specialist, to work at a law firm with offices in Mumbai, New Delhi, and Bengaluru, as part of the Office of the Managing Partner The focus is on generating firm wide content and leveraging cutting edge technologies to enhance the firm’s knowledge management initiatives You will collaborate closely with senior leadership and cross-functional teams, contributing to strategic projects Key Responsibilities Proactively generate, curate, and organise high-quality internal content, including research notes, legal updates, policy briefs, and thought leadership materials Leverage AI and digital tools to streamline content generation, automate processes, and improve efficiencies Collaborate with members across the firm to identify knowledge gaps and implement best practices Maintain and update knowledge repositories, ensuring content accuracy, relevance, and accessibility for all firm members Monitor legal and regulatory developments, synthesising insights for internal dissemination Contribute to the firm’s digital presence by supporting LinkedIn and website content initiatives, as required Qualifications & Skills Graduates across any discipline are welcome to apply 0 - 4 years of experience in research, content management, or knowledge management within a law firm, consulting, or professional services environment Demonstrated ability to work with AI tools and digital platforms for content creation and management Strong analytical, organisational, and written communication skills Proactive, self-driven, and comfortable working in a fast-paced, cross-functional environment High attention to detail and commitment to maintaining confidentiality on sensitive projects Why should you applyWork directly with the Office of the Managing Partner, contributing to high-impact projects and strategic initiatives Opportunity to shape the firm’s knowledge management practices and drive innovation through tech adoption Collaborative, growth-oriented environment with exposure to firm-wide operations and leadership

We are seeking a dynamic and detail-oriented Knowledge Management Specialist, to work at a law firm with offices in Mumbai, New Delhi, and Bengaluru, as part of the Office of the Managing Partner The focus is on generating firm wide content and leveraging cutting edge technologies to enhance the firm’s knowledge management initiatives You will collaborate closely with senior leadership and cross-functional teams, contributing to strategic projects Key Responsibilities Proactively generate, curate, and organise high-quality internal content, including research notes, legal updates, policy briefs, and thought leadership materials Leverage AI and digital tools to streamline content generation, automate processes, and improve efficiencies Collaborate with members across the firm to identify knowledge gaps and implement best practices Maintain and update knowledge repositories, ensuring content accuracy, relevance, and accessibility for all firm members Monitor legal and regulatory developments, synthesising insights for internal dissemination Contribute to the firm’s digital presence by supporting LinkedIn and website content initiatives, as required Qualifications & Skills Graduates across any discipline are welcome to apply 0 - 4 years of experience in research, content management, or knowledge management within a law firm, consulting, or professional services environment Demonstrated ability to work with AI tools and digital platforms for content creation and management Strong analytical, organisational, and written communication skills Proactive, self-driven, and comfortable working in a fast-paced, cross-functional environment High attention to detail and commitment to maintaining confidentiality on sensitive projects Why should you applyWork directly with the Office of the Managing Partner, contributing to high-impact projects and strategic initiatives Opportunity to shape the firm’s knowledge management practices and drive innovation through tech adoption Collaborative, growth-oriented environment with exposure to firm-wide operations and leadership

We are seeking a dynamic and detail-oriented Knowledge Management Specialist, to work at a law firm with offices in Mumbai, New Delhi, and Bengaluru, as part of the Office of the Managing Partner The focus is on generating firm wide content and leveraging cutting edge technologies to enhance the firm’s knowledge management initiatives You will collaborate closely with senior leadership and cross-functional teams, contributing to strategic projects Key Responsibilities Proactively generate, curate, and organise high-quality internal content, including research notes, legal updates, policy briefs, and thought leadership materials Leverage AI and digital tools to streamline content generation, automate processes, and improve efficiencies Collaborate with members across the firm to identify knowledge gaps and implement best practices Maintain and update knowledge repositories, ensuring content accuracy, relevance, and accessibility for all firm members Monitor legal and regulatory developments, synthesising insights for internal dissemination Contribute to the firm’s digital presence by supporting LinkedIn and website content initiatives, as required Qualifications & Skills Graduates across any discipline are welcome to apply 0 - 4 years of experience in research, content management, or knowledge management within a law firm, consulting, or professional services environment Demonstrated ability to work with AI tools and digital platforms for content creation and management Strong analytical, organisational, and written communication skills Proactive, self-driven, and comfortable working in a fast-paced, cross-functional environment High attention to detail and commitment to maintaining confidentiality on sensitive projects Why should you applyWork directly with the Office of the Managing Partner, contributing to high-impact projects and strategic initiatives Opportunity to shape the firm’s knowledge management practices and drive innovation through tech adoption Collaborative, growth-oriented environment with exposure to firm-wide operations and leadership

We are seeking a dynamic and detail-oriented Knowledge Management Specialist, to work at a law firm with offices in Mumbai, New Delhi, and Bengaluru, as part of the Office of the Managing Partner The focus is on generating firm wide content and leveraging cutting edge technologies to enhance the firm’s knowledge management initiatives You will collaborate closely with senior leadership and cross-functional teams, contributing to strategic projects Key Responsibilities Proactively generate, curate, and organise high-quality internal content, including research notes, legal updates, policy briefs, and thought leadership materials Leverage AI and digital tools to streamline content generation, automate processes, and improve efficiencies Collaborate with members across the firm to identify knowledge gaps and implement best practices Maintain and update knowledge repositories, ensuring content accuracy, relevance, and accessibility for all firm members Monitor legal and regulatory developments, synthesising insights for internal dissemination Contribute to the firm’s digital presence by supporting LinkedIn and website content initiatives, as required Qualifications & Skills Graduates across any discipline are welcome to apply 0 - 4 years of experience in research, content management, or knowledge management within a law firm, consulting, or professional services environment Demonstrated ability to work with AI tools and digital platforms for content creation and management Strong analytical, organisational, and written communication skills Proactive, self-driven, and comfortable working in a fast-paced, cross-functional environment High attention to detail and commitment to maintaining confidentiality on sensitive projects Why should you applyWork directly with the Office of the Managing Partner, contributing to high-impact projects and strategic initiatives Opportunity to shape the firm’s knowledge management practices and drive innovation through tech adoption Collaborative, growth-oriented environment with exposure to firm-wide operations and leadership

We are seeking a dynamic and detail-oriented Knowledge Management Specialist, to work at a law firm with offices in Mumbai, New Delhi, and Bengaluru, as part of the Office of the Managing Partner The focus is on generating firm wide content and leveraging cutting edge technologies to enhance the firm’s knowledge management initiatives You will collaborate closely with senior leadership and cross-functional teams, contributing to strategic projects Key Responsibilities Proactively generate, curate, and organise high-quality internal content, including research notes, legal updates, policy briefs, and thought leadership materials Leverage AI and digital tools to streamline content generation, automate processes, and improve efficiencies Collaborate with members across the firm to identify knowledge gaps and implement best practices Maintain and update knowledge repositories, ensuring content accuracy, relevance, and accessibility for all firm members Monitor legal and regulatory developments, synthesising insights for internal dissemination Contribute to the firm’s digital presence by supporting LinkedIn and website content initiatives, as required Qualifications & Skills Graduates across any discipline are welcome to apply 0 - 4 years of experience in research, content management, or knowledge management within a law firm, consulting, or professional services environment Demonstrated ability to work with AI tools and digital platforms for content creation and management Strong analytical, organisational, and written communication skills Proactive, self-driven, and comfortable working in a fast-paced, cross-functional environment High attention to detail and commitment to maintaining confidentiality on sensitive projects Why should you applyWork directly with the Office of the Managing Partner, contributing to high-impact projects and strategic initiatives Opportunity to shape the firm’s knowledge management practices and drive innovation through tech adoption Collaborative, growth-oriented environment with exposure to firm-wide operations and leadership

We are seeking a dynamic and detail-oriented Knowledge Management Specialist, to work at a law firm with offices in Mumbai, New Delhi, and Bengaluru, as part of the Office of the Managing Partner The focus is on generating firm wide content and leveraging cutting edge technologies to enhance the firm’s knowledge management initiatives You will collaborate closely with senior leadership and cross-functional teams, contributing to strategic projects Key Responsibilities Proactively generate, curate, and organise high-quality internal content, including research notes, legal updates, policy briefs, and thought leadership materials Leverage AI and digital tools to streamline content generation, automate processes, and improve efficiencies Collaborate with members across the firm to identify knowledge gaps and implement best practices Maintain and update knowledge repositories, ensuring content accuracy, relevance, and accessibility for all firm members Monitor legal and regulatory developments, synthesising insights for internal dissemination Contribute to the firm’s digital presence by supporting LinkedIn and website content initiatives, as required Qualifications & Skills Graduates across any discipline are welcome to apply 0 - 4 years of experience in research, content management, or knowledge management within a law firm, consulting, or professional services environment Demonstrated ability to work with AI tools and digital platforms for content creation and management Strong analytical, organisational, and written communication skills Proactive, self-driven, and comfortable working in a fast-paced, cross-functional environment High attention to detail and commitment to maintaining confidentiality on sensitive projects Why should you applyWork directly with the Office of the Managing Partner, contributing to high-impact projects and strategic initiatives Opportunity to shape the firm’s knowledge management practices and drive innovation through tech adoption Collaborative, growth-oriented environment with exposure to firm-wide operations and leadership

We are seeking a dynamic and detail-oriented Knowledge Management Specialist, to work at a law firm with offices in Mumbai, New Delhi, and Bengaluru, as part of the Office of the Managing Partner The focus is on generating firm wide content and leveraging cutting edge technologies to enhance the firm’s knowledge management initiatives You will collaborate closely with senior leadership and cross-functional teams, contributing to strategic projects Key Responsibilities Proactively generate, curate, and organise high-quality internal content, including research notes, legal updates, policy briefs, and thought leadership materials Leverage AI and digital tools to streamline content generation, automate processes, and improve efficiencies Collaborate with members across the firm to identify knowledge gaps and implement best practices Maintain and update knowledge repositories, ensuring content accuracy, relevance, and accessibility for all firm members Monitor legal and regulatory developments, synthesising insights for internal dissemination Contribute to the firm’s digital presence by supporting LinkedIn and website content initiatives, as required Qualifications & Skills Graduates across any discipline are welcome to apply 0 - 4 years of experience in research, content management, or knowledge management within a law firm, consulting, or professional services environment Demonstrated ability to work with AI tools and digital platforms for content creation and management Strong analytical, organisational, and written communication skills Proactive, self-driven, and comfortable working in a fast-paced, cross-functional environment High attention to detail and commitment to maintaining confidentiality on sensitive projects Why should you applyWork directly with the Office of the Managing Partner, contributing to high-impact projects and strategic initiatives Opportunity to shape the firm’s knowledge management practices and drive innovation through tech adoption Collaborative, growth-oriented environment with exposure to firm-wide operations and leadership

locationsPune, Astral Courtposted onPosted 2 Days Ago time left to applyEnd DateMay 31, 2025 (13 hours left to apply) job requisition idJR-0004961 Key duties and responsibilities Serve as the singlepoint of contact for end User ICT requests and supportissues. Respond to IT requests from all emails, portal, and telephone within theagreedtargets. Log and assign all IT requests and work requestsaccurately inthe Apex IT ticketingsystem. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote accesstools. When required assign tickets to the relevant team member or external IT suppliers and liaise withthe resolver untilcompletion. Communicate clearly to users in a timely and polite manner and keep the enduser informedof the progress of IT requests at all appropriatetimes. Followstandardoperatingprocedures(SOPs)for incidentmanagement. Manage creation, modification, and deletion of users accountmanagement (FTP, Active Directory, file permissions)and performclean-upprojects of user profiles, files, emailaccounts. Supporting application such as Microsoft Lync/Skype for Business, conferencingtools such as GoToMeeting, Microsoft Outlook and email archiving tools. Highlight and report all major IT issues and risks to Service Manager in a timelymanner. Research, test and implement new systems to improve efficiencies and satisfy userrequests. Provide basic PC installations and configurationtasks. Provide on site support when required in Apex offices (may require travel). Other duties in support of the Service Desk, as assigned by the Service Manager,TLs. Experience and skills 2-3 years experiencein a computer related support or and IT operationalenvironment. A recognised third levelqualification in a computer relateddiscipline. One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows7/8/10); Goodwritten and communication skills inEnglish. Experience with documentation and improving SOPs and other processdocuments. Good customer focus, and excellent time-keeping is a key requirement of therole. Good interpersonal skills, with a focus on listening and questioningskills. Goodproblem-solvingabilities and ability to work under own initiative; Maintain adequate knowledge of operating systems and application software in use inApex. Familiarity with or a willingness to learn the fundamental principles of ITIL ServiceManagement. Experience with configuring and supporting any version of Windows Desktop (7, 8,10); Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp,Azure,AWS. Experience with configuring andsupporting Microsoft Office 2013/2016 and/or Office365. GoodExperienceinactivedirectory,UserManagement. Customer support experiencein Global Service Deskoncall. Some basis experience with supporting physical networking is desirable but notessential. Experiencewith TicketTool,Fresh Service , Service Now (SNOW). 24/7 Work. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

SUMMARY Opening for service desk role for Bangalore location. Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 7 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Requirements Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Required Skills & Qualifications: Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits Benefits: Competitive salary of 3.5 LPA to upto 7 lpa Relocation bonus for candidates moving to Bangalore or Hyderabad Opportunity to work with one of the leading IT companies. Career growth and learning opportunities in IT support.

: Job TitleProduction Specialist, AVP LocationPune, India Role Description Our organization within Deutsche Bank is AFC Production Services. We are responsible for providing technical L2 application support for business applications. The AFC (Anti-Financial Crime) line of business has a current portfolio of 25+ applications. The organization is in process of transforming itself using Google Cloud and many new technology offerings. As an Assistant Vice President, your role will include hands-on production support and be actively involved in technical issues resolution across multiple applications. You will also be working as application lead and will be responsible for technical & operational processes for all application you support. Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support." What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide technical support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications. Perform post-mortem, root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management. Manage regional L2 team and vendor teams supporting the application. Ensure the team is up to speed and picks up the support duties. Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Define and track KPIs, SLAs and operational metrics to measure and improve application stability and performance. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time) using an array of monitoring tools. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors. Assist in the process to approve application code releases as well as tasks assigned to support to perform. Keep key stakeholders informed using communication templates. Approach support with a proactive attitude, desire to seek root cause, in-depth analysis, and strive to reduce inefficiencies and manual efforts. Mentor and guide junior team members, fostering technical upskill and knowledge sharing. Provide strategic input into disaster recovery planning, failover strategies and business continuity procedures Collaborate and deliver on initiatives and install these initiatives to drive stability in the environment. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Drive service resilience by implementing SRE(site reliability engineering) principles, ensuring proactive monitoring, automation and operational efficiency. Ensure regulatory and compliance adherence, managing audits,access reviews, and security controls in line with organizational policies. The candidate will have to work in shifts as part of a Rota covering APAC and EMEA hours between 07:00 IST and 09:00 PM IST (2 shifts). In the event of major outages or issues we may ask for flexibility to help provide appropriate cover. Weekend on-call coverage needs to be provided on rotational/need basis. Your skills and experience 9-15 years of experience in providing hands on IT application support. Experience in managing vendor teams providing 24x7 support. Preferred Team lead role experience, Experience in an investment bank, financial institution. Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience/diploma/certification). Preferred ITIL v3 foundation certification or higher. Knowledgeable in cloud products like Google Cloud Platform (GCP) and hybrid applications. Strong understanding of ITIL /SRE/ DEVOPS best practices for supporting a production environment. Understanding of KPIs, SLO, SLA and SLI Monitoring ToolsKnowledge of Elastic Search, Control M, Grafana, Geneos, OpenShift, Prometheus, Google Cloud Monitoring, Airflow,Splunk. Working Knowledge of creation of Dashboards and reports for senior management Red Hat Enterprise Linux (RHEL) professional skill in searching logs, process commands, start/stop processes, use of OS commands to aid in tasks needed to resolve or investigate issues. Shell scripting knowledge a plus. Understanding of database concepts and exposure in working with Oracle, MS SQL, Big Query etc. databases. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. Skills That Will Help You Excel Strong written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem-solving skills. Proven experience in leading L2 support teams, including managing vendor teams and offshore resources. Able to train, coach, and mentor and know where each technique is best applied. Experience with GCP or another public cloud provider to build applications. Experience in an investment bank, financial institution or large corporation using enterprise hardware and software. Knowledge of Actimize, Mantas, and case management software is good to have. Working knowledge of Big Data Hadoop/Secure Data Lake is a plus. Prior experience in automation projects is great to have. Exposure to python, shell, Ansible or other scripting language for automation and process improvement Strong stakeholder management skills ensuring seamless coordination between business, development, and infrastructure teams. Ability to manage high-pressure issues, coordinating across teams to drive swift resolution. Strong negotiation skills with interface teams to drive process improvements and efficiency gains. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job TitleKYC Associate LocationBangalore, India Role Description Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering Requirements, Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions.The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help execute trades. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience 6+ years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end to end KYC process How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

Position Overview: We are seeking an experienced Technology Support Lead specializing in IT Production Support with a strong background in Coding standards. The ideal candidate will possess a deep understanding of production environments and demonstrate proficiency in managing and optimizing IT systems and applications. Responsibilities: Lead and manage the IT production support team to ensure the stability and performance of all production systems. Oversee the monitoring, troubleshooting, and resolution of production issues, ensuring minimal downtime and impact on business operations. Develop and implement best practices for incident management, problem resolution, and change management processes. Collaborate with development teams to ensure seamless deployment of new applications and updates, to support systems built on various technologies and frameworks. Conduct root cause analysis for critical incidents and implement preventive measures to avoid recurrence. Maintain comprehensive documentation of support processes, system configurations, and incident reports. Provide technical guidance and mentorship to team members, fostering a culture of continuous improvement. Stay updated with emerging technologies and industry trends to enhance the efficiency and effectiveness of production support services. Qualifications: Bachelor s degree in computer science, Information Technology, or a related field. Over all 8 - 12 years of experience in software development and 5+ years of experience in IT production support, with at least 2 years in a leadership role. Strong proficiency in programming languages like Java, Java EE, Python and scripting. In-depth knowledge of production support processes, including incident management, change management, and root cause analysis. Experience with monitoring tools and technologies used in production environments. Excellent problem-solving skills and the ability to work under pressure to resolve critical issues. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Familiarity with ITIL or other IT service management frameworks is preferred. Preferred Skills: Experience with cloud platforms such as AWS. Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes. Understanding of database management systems and SQL. Certifications in IT service management or related areas. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative and dynamic work environment. Flexible working hours and remote work options. Access to cutting-edge technologies and tools. Recognition and rewards for outstanding performance.

Initiates process optimization and standardization activities. Responsible for keeping the process documentation up to date and initiate any required updates. Proactively monitors and seeks to improve team and process KPIs. Handle complex client specific queries, issues or escalations within the client context Ensures correct and timely cash is applied accurately and timely Propose improvements to optimize and increase efficiency and effectiveness within the delivery Understand the cost drivers of the services and support effective usage of them in the delivery service. Proposes improvements to optimize and increase efficiency and effectiveness within the delivery Escalates potential and significant cash forecast deviations to the Client Primary Skills: Ensures correct and timely cash is applied accurately and timely Ensures clearing and reconciliation is performed in a correct and timely manner Secondary skills: Good Communication and analytical skills. Flexible to work in night shifts.

The Shared Application Platform Engineering team is to provide the enterprise configuration and support for integration technologies such as IBM WebSphere Application Server (WAS) and WebSphere Liberty and ensure the platform stability and process improvement. Responsibilities include planning, engineering, and implementation of application platform infrastructure to include operational processes and procedures. This position includes evaluation and recommendation of new products and technologies to the enterprise. Design and implement complex integration solutions through collaboration with engineers, application teams and operations team across the global enterprise. Middleware engineers will configure lower environments through automation and hand over to and support the operation s team implementation in the higher environments Perform installation, configuration, and maintenance-level administrative functions for middleware, including patch installation and capacity management Monitor middleware performance and assist with ensuring middleware security Implement and support configuration management, orchestration, and maintenance automation using tools such as Ansible, CHEF, Azure DevOps, Python, and Unix shell Collaborate with other engineers to understand emerging technologies and their effect on unit cost and service delivery as part of the evolution of the integration technology roadmap Investigate, recommend, implement, and maintain middleware solutions using cloud, open source and container technologies Provide technical support to application developers when required. This includes promoting use of best practices, ensuring standardization across applications and trouble shooting Investigation of released fix packs, automation, documentation and handing over to operations in collaboration with Senior Engineers Assist new team team members and create standardized processes to simplify and standardize support engineers role, and provide guidance to engineers from disciplines such as networking, database management, WebSphere Application Server (WAS) etc. Technical leadership, ability to think strategically and effectively communicate solutions to a variety of stake holders Work in Agile model with the understanding of Agile concepts Able to debug production issues by analyzing the logs directly and using tools like Splunk Strong collaboration with team members Should be able to utilize ServiceNow in Change management, Incident management, Catalog task management, Problem management Participate in cross-departmental efforts Leads initiatives within the community of practice Track project status working with team members and report to leadership Good decision-making skills Take ownership for the deliverables from the entire team Learn new technologies based on demand and help team members by coaching and assisting Willing to work in rotational shifts Good Communication skills with the ability to communicate clearly and effectively Knowledge, Skills and Abilities Education Bachelors degree in computer science, Information Systems, or related field. Experience 10+ years of total experience and at least 7+ years of experience in WebSphere and Liberty applications build in both windows and Linux infrastructure and able to lead project Perform installation, configuration, and maintenance-level administrative functions for middleware, including patch installation and capacity management Monitor middleware performance and assist with ensuring middleware security Resolving the application issues and identifying bugs and fixing the issue Upgrading the WAS and Liberty versions. Apache / HIS Ansible Python Linux/Windows OS Communication OpenShift Json/Yaml Shell scripting AZDO Pipelines Azure DevOps Run/Code Ansible (Automation) Integration of authentication and authorization methods Web to jvm communications SSL/TLS protocols/cipher suites and certificates/keystores WebSphere ND administration Liberty administration Troubleshooting Integration with database technologies Integration with middleware technologies Continuous Integration / Continuous Delivery (CI/CD) Experience in creating and working on Service Now tasks/tickets

Key Responsibilities:Incident Logging and Troubleshooting: Serve as the first point of contact for users experiencing technical issues Log incidents, categorize issues, and provide basic troubleshooting to resolve hardware, software, network, and application problems Problem Resolution: Troubleshoot and resolve common technical problems, including issues with operating systems, email, network connectivity, printers, and other IT services Provide step-by-step assistance to end-users via phone, email, or chat Escalation Management: Identify issues that cannot be resolved at the L1 level and escalate them to higher support levels (L2/L3) as needed, ensuring timely and efficient escalation with proper documentation User Communication: Maintain effective communication with end-users throughout the resolution process, providing updates on the status of incidents and ensuring customer satisfaction Documentation: Maintain accurate records of incidents, resolutions, and troubleshooting steps in the incident management system (e g , ServiceNow, JIRA) Update knowledge base articles and troubleshooting guides as needed Software and Hardware Support: Assist with the installation, configuration, and basic maintenance of software and hardware, including workstations, laptops, printers, and peripherals Account Management: Help manage user accounts, including password resets, account unlocks, and permissions, in accordance with organizational policies and procedures User Training: Provide basic user training and guidance on software, tools, and processes as needed, helping users understand how to utilize IT resources effectively Monitoring and Alerts: Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols Service Improvement: Identify recurring issues or common requests and provide feedback to the team to improve processes, user experience, and efficiency Qualifications:Bachelor s degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience) Basic understanding of IT systems, hardware, software, and network technologies Familiarity with service management tools (e g , ServiceNow, JIRA, Zendesk) and ticketing systems is a plus Strong problem-solving skills with the ability to diagnose and resolve basic technical issues Excellent verbal and written communication skills, with a customer-centric approach to service delivery Ability to work effectively in a team environment and interact with users of varying technical proficiency Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple requests Eagerness to learn new technologies and grow within the IT support field Preferred:Previous experience in an IT support or customer service role is a plus Basic knowledge of operating systems (Windows, macOS, Linux), office productivity tools (e g , Microsoft Office, Google Workspace), and remote support tools Familiarity with networking basics, including TCP/IP, VPN, DNS, and DHCP IT certifications (e g , CompTIA A+, Microsoft Certified: Windows, or equivalent) are a plus but not required

We are looking forward to hire ServiceNow Professionals in the following areas : Our ServiceNow Competency is looking forward to hire ServiceNow ITSM sr consultant Lead / Project Management Project Manager role for a client project who thrive on challenges and desire to make a real difference in the business world. The shortlisted candidate should have strong communication, interpersonal, analytical, and problem-solving skills. Should have an ability to effectively communicate technical concepts within the team, and is able to work individually or as part of a team to achieve project goals. You are required to have skills in the following areas: Bachelor s degree in Computer Science, Information Systems or a related field Overall 6-10 years of experience in ServiceNow with at least 5+ years in ServiceNow ITSM custom development & Implementation. Good experience in ServiceNow implementation and Service Catalog. Experience working on User Administration, Client Scripts, UI Policies, Data Policies, Import Sets, Update Sets, Business Rules, Script Includes, UI Actions, ACLs, Email Notification, UI, Scripts, Scheduled Jobs, Fix Scripts, Service Catalog, Workflow, Glide. Strong interpersonal and communication skills . Knowledge of CSM is added advantage who can manage the requests for fixes, changes, enhancements and new development or ideas prioritizing, planning/creating requirements and implementing Responsibilities: A ServiceNow professional should be proficient in all the modules of the ITSM suite (Incident Management, Change Management, Problem Management, and Service request Management). It is a must to have good experience in writing client scripts, Business Rules, Client catalog scripts, ACLs in the programming language. Should work on Notification Engine by creating custom notification tags. They must create Service Request Definitions (SRD) using a standard process as well as an Advanced level. Should have working experience in creating web services, fetching the data to vendor form, and configuring Mid-Tier. Should possess sound knowledge to use the data management tool to update the values in bulk. Should handle 30% Project activities , 40 % Development and 30 % BA activities Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

We help the world run better What you ll do As a member of this team, you will be responsible for system and landscape operations, handling many challenging issues and projects in the newest SAP Cloud Technologies, like HANA, Fiori and NetWeaver/ABAP across multiple SAP s own datacenters and Hyperscalers like Azure, GCP. You ll also be collaborating closely with IBP Product Development, IBP Architecture, Cloud Architecture and Cloud Infrastructure teams, spread across various geographies. Immerse yourself in a forward-thinking environment that values innovation and hands-on experience and play a key role in enhancing the strategic initiatives of our tea What you bring Maintaining IBP Customer instances in the SAP SaaS Cloud landscape. Own and handle operational tasks like Monitoring/Alert handling, Incident Management, Change Management, System Installation, Provisioning, Life Cycle Management activities like Hotfixes/Patches and Upgrades. Assist in the resolution of application-related problems. Research and resolve database problems, ensuring database integrity, security, stability, and system availability. Update systems using Software Update Manager (SUM), SPAM/SAINT tool. Configure STMS, dump analysis, user and profile management. Performance monitoring and tuning. Support Continuity of Business. Contribute to Root Cause Analysis. Automation knowledge is an added advantage (Shell script, Python, Ansible etc.) Coordination with other support functions and the team to resolve the issues in a timely manner. Bachelor s degree in information management, Computer Science, or a related field. Strong analytical, problem-solving, and communication skills. Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously. Excellent organizational and time management skill Meet your team The Integrated Business Planning (IBP) Cloud Delivery department - as part of the ERP Cloud Delivery organization - is responsible for the complete life cycle management (planning, production, and operations) of SAP s IBP Cloud Software as a Service (SaaS) solutions. The IBP Cloud Delivery and Operations department drives and executes all required activities based on an end-to-end approach and facilitates all functions from development engagement to cloud architecture, design, production, life cycle management and other services of our productive customer landscapes. As our customers are moving mission-critical business processes and workloads into the Cloud to evolve their business, it is our obligation to always deliver our services with the highest levels of reliability Bring out your best . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 427354 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 427354 Posted Date: May 29, 2025 Work Area: Software-Development Operations Career Status: Graduate Employment Type: Regular Full Time Expected Travel: 0 - 10% Location:

SLK Software Services Private Limited is looking for Team Leader - Intelligent Infrastructure Services to join our dynamic team and embark on a rewarding career journey Manage team delivering infrastructure monitoring and ops Plan capacity, ensure uptime, and lead incident response Mentor team members and track project milestones Report performance metrics and service KPIs

Provide L2/L3 level support to customers in isolating, diagnosing, reproducing and solving technical issues in a timely manner. Understand and manage client expectations to ensure strong client service and satisfaction Communicate with the customer on the status and provide regular progress updates by o Attending Incident resolution calls with clients and internal stakeholders o Representing the team on routine Incident update calls with clients o Managing clients on live calls Work with respective support teams for Incident investigation, diagnosis and resolution. Determine if an incident needs to be escalated according to priority and severity of issue Participate in Incident review following major Incidents Draft and prepare final RCAs for Sev-1s and Sev-2s Facilitate and support lessons learned reviews and track RCA and remediation items. Monitor the Incidents and manage workload in their respective queues to ensure that client s SLAs and internal OLAs are respected Actively contribute to the Knowledge Base and other organization driven initiatives. Have a level-headed customer-first approach and be passionate about solving customer issues. Have a strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Able to work independently, responding to customer issues and driving them to resolution with minimal supervision Prepare incident reports and trackers ( Internal/ External / Ad hoc) Work on real-time notifications for incident communication to clients We are looking for a self-motivated, client-facing and knowledgeable Incident Managers who embraces challenges supporting a Global Customer Base. Critical Skills Communication Ability to communicate confidently and effectively at all levels- Both verbally and in written, with clients and within org. Logical approach to problem solving Adhere to predefined Incident Management Process Should be able to distinguish between different severities and priorities as per defined definitions and act accordingly Should be able to recognize incidents eligible to be escalated to Engineering and Dev teams Technical Should be able to understand and collect the prerequisites helpful for primary troubleshooting of the issue reported. Mandatory Requirements In depth knowledge of Linux and troubleshooting skills Hands on experience on Telco Call flows (MO & MT) / VoIP and Telecom networking protocol Strong previous experience with various telecom technologies, including knowledge of hosted and SIP technologies - SIP Error Codes/Methods Experience on SMSC, USSD, VAS, SDP (Service Delivery Platform) SDP / RDP knowledge SS7 protocol & concepts Knowledge of Wireshark, SMS and TCPdump Networking Concepts Desired Hands on experience with MySQL or PgSQL, Mongo DB Knowledge of CLOUD based operations.

Roles & Responsibilities : J ob Summary: The individual must possess basic skills and abilities to perform the essential functions of the role effectively. The role involves providing Level 1 support for tools and applications, coordinating with stakeholders, and ensuring prompt resolution of issues. Key Responsibilities: Provide Level 1 support for tools/applications and coordinate with stakeholders until closure. Obtain and evaluate all relevant data to manage complaints and inquiries effectively. Monitor and dispatch incidents/tickets to the appropriate technical solution group. Efficiently resolve complaints to completion, ensuring customer satisfaction . Complete call notes and reports as required and update them in the CRM . Create reports using MS Office tools (Excel, PowerPoint). Record details of comments, inquiries, complaints, and actions taken . Handle administration, communication, and coordination with internal departments. Flexible and willing to work in rotational shifts within a 24/7 helpdesk environment . Qualifications Educational qualification: Graduation degree in any field Experience :