11952 Incident Management Jobs - Page 50

Incident management, user administration, monitoring, request fulfillment, and basic troubleshooting, Monitoring & Reporting,Request Fulfilment & Product Support. Domain : Supply Chain Retail

Overview The GSOC Specialist is a critical role in the Global Security Operations Center (GSOC), focused on monitoring, analyzing, and responding to security incidents to protect personnel and assets. Reporting to the GSOC Assistant Manager, this position harnesses advanced security technologies to uphold rigorous operational standards in a 24/7 environment. We are seeking a detail-oriented, tech-proficient candidate with excellent communication skills who excels in fast-paced, high-pressure scenarios and demonstrates adaptability to rotational shifts. Key Responsibilities & KPIs Incident Monitoring & Response Monitor and analyze security systems, including CCTV real-time feeds, access contr...

Greetings from Future Focus Infotech!!! We have multiple opportunities Incident Manager Exp: 3+yrs Location : Malad (Mumbai) Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client. A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: www.focusinfotech.com) If you are interested in above opportunity, send updated CV and below information to reema.b@focusinfotech.com Kindly mention the below details. Total Years of Experience: Current CTC: Expected CTC: Notice Period : Current location: Available for interview on weekdays: Pan Card : Thanks & Regards, Reema reema.b@focusinfotech.com 8925798887

SUMMARY About The Client : A Fortune 500 global leader in technology services and digital business solutions, this company delivers comprehensive Business Process Services (BPS) and IT-enabled solutions. With a worldwide presence, it serves diverse industries including banking, healthcare, retail, manufacturing, and communications. The firm's expertise spans a broad spectrum of critical processes from finance and accounting to human resources, customer service, and supply chain management - enabling clients to enhance efficiency, drive innovation, and achieve business agility on a massive scale. Job Title: Senior Process Executive (SPE) Domain : P & C Insuranc e operations ( Guidewire with c...

Role & responsibilities Location: Remote JOB DESCRIPTION Support Case Assigner Position Summary We're looking for a highly organized and detail-oriented Support Case Assigner to join our team. In this role, you will play a critical part in our customer support operations by ensuring that high-priority and unassigned cases are assigned efficiently and quickly in Salesforce (our CRM). You'll be the initial point of contact for cases logged by our customers and you will respond with an initial comment to maintain service level agreements (SLAs), and then ensure the case reaches the right place. This is a dynamic position that requires a proactive approach and the ability to work in a fast-paced...

Job Track Description: Requires formal education and relevant expertise in professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Improves products or services leveraging business knowledge and best practices. Solves complex problems and takes a new perspective on existing procedures. Self-starter, requiring minimal g...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

The NOC Manager is responsible for overseeing the daily operations of the Network Operations Center, ensuring optimal performance, availability, and security of network systems. This role involves managing a team of NOC engineers, coordinating incident response, and implementing proactive monitoring strategies to minimize downtime and maintain service quality. Strong command over enterprise-grade NOC operations, network monitoring, escalation handling, ISP/cloud coordination, and resilience design.Experience managing hybrid network infrastructure with high availability and performance SLAs. Key Responsibilities: Lead and manage the NOC team to monitor, troubleshoot, and resolve network and s...

As a Surveillance Engineer at our organization, you will be responsible for performing service quality surveillance and assurance Level 1 Operations activities. Your role will involve monitoring events on the network, ensuring timely escalation to the relevant function for restoration or resolution. - Perform Service Alarm Monitoring. - Manage alarms for the assigned Network Services. - Handle ticket management. - Monitor all events in the Customer's managed infrastructure to ensure optimal performance and compliance with SLAs. - Interact with resources and service instances to gather network, IS/IT/Telecom Infrastructure events information. - Dispatch fault remedies requiring on-site presen...

As a Production Support Analyst at UST located in Kochi, you will play a crucial role in ensuring the smooth operation and performance of production systems by monitoring, troubleshooting, and resolving incidents promptly. Your attention to detail and strong problem-solving skills will be key in minimizing downtime and increasing the efficiency of our production environments. Your responsibilities will include: - Identifying, diagnosing, and resolving production issues in a timely manner - Continuously monitoring production systems - Maintaining up-to-date documentation of systems and incident resolutions - Collaborating with cross-functional teams to resolve issues - Proposing and implement...

As an Associate Manager - BIOps Program Management, your primary role will be to support and optimize Business Intelligence Operations (BIOps) programs. This includes implementing scalable strategies, improving BI platform performance, and ensuring the availability, reliability, and efficiency of enterprise analytics solutions. **Key Responsibilities:** - Assist in managing and maintaining BIOps programs to ensure alignment with business objectives, data governance standards, and enterprise data strategies. - Contribute to the implementation of real-time monitoring, automated alerting, and self-healing capabilities to enhance BI platform uptime and performance. - Support the development and ...

As a Remote Desktop Support Analyst, your role will involve providing technical assistance to clients remotely, focusing primarily on troubleshooting software and hardware issues, with a specific preference for Mac systems. Your strong communication skills will be crucial in understanding and addressing the technical needs of our clients effectively. Your key responsibilities will include: - Handling support tickets that require onsite assistance - Responding to client support requests and contacting clients to determine the nature of the problem - Troubleshooting hardware and software issues - Installing and maintaining computer peripherals - Upgrading operating systems and software as need...

Role Overview: As a Senior Software Developer at firstsourc in Hyderabad, IN, your role involves developing strategic solutions for new services and functionality. You will design software, participate in programming, testing, and documentation throughout the Software Development Life Cycle (SDLC). Effective communication with the team, organization, and external vendors is essential for the successful execution of your responsibilities. Key Responsibilities: - Work with IT teams to implement future automations and integrate additional ServiceNow modules - Architect ServiceNow automation and integrate with existing systems like Active Directory - Utilize hands-on experience in REST API integ...

As a Backup Administrator with 8-10 years of experience and a Graduate degree in BE/MCA or Graduation from Science Stream, your primary responsibility will be managing and maintaining the Enterprise Backup systems. You should be proficient in Veritas/Commvault backup tools, with a preference for expertise in both tools. Your key responsibilities will include: - Ensuring that backups are run as per schedule - Meeting retention requirements - Verifying full backup jobs - Maintaining an audit trail of backups and restores - Providing reports on job success/failure - Raising event alerts - Performing file restore operations as needed - Handling Backup client Installation/Troubleshooting You shou...

As an experienced DevOps Lead at our company, you will be responsible for managing and optimizing the infrastructure of a high-traffic e-commerce platform hosted on AWS. Your expertise in cloud automation, CI/CD pipelines, monitoring, and security best practices will be crucial in ensuring the seamless and scalable operation of our platform. **Key Responsibilities:** - Design, implement, and maintain AWS infrastructure using best practices. - Develop and manage CI/CD pipelines for efficient software deployment. - Ensure high availability, scalability, and security of the e-commerce platform. - Monitor system performance, troubleshoot issues, and implement proactive solutions. - Automate infr...

Role Overview: As the Machine Learning Enablement Engineering Manager within Ford's Data Platforms and Engineering (DP&E) organization, you are a key leader responsible for guiding and developing a team of engineers focused on delivering high-impact, scalable machine learning solutions to address critical business challenges within DP&E. Your primary focus will be on building and maintaining the platform infrastructure and processes that empower data scientists and ML engineers to rapidly deploy and scale their solutions into production. You will work closely with Product Managers, Architects, Data Scientists, and other key stakeholders to drive engineering excellence, promote innovation, an...

The Application Management - COTS position at Reliance Industries Limited is a full-time, junior-level role based in Navi Mumbai. You will be responsible for managing the lifecycle of Commercial Off-The-Shelf (COTS) software applications. Your key tasks will include software configuration, deployment, user training, and maintaining high-quality standards. To excel in this role, you should have a minimum of 1 year and a maximum of 3 years of experience in managing COTS applications. Your proficiency in software configuration will be essential to customize COTS applications according to business requirements. Additionally, you will need to demonstrate expertise in vendor relationship managemen...

Role Overview: As a Risk Management Specialist, your primary responsibility will be to conduct comprehensive risk assessments across various business areas to identify potential risks and vulnerabilities. You will play a crucial role in developing and implementing risk control strategies to mitigate these risks and enhance the organization's overall risk posture. Your role will also involve ensuring compliance with relevant laws, regulations, and internal policies related to risk management, monitoring compliance, and implementing necessary measures to address any gaps. Effective communication of risk-related information will be essential in driving informed decision-making within the organi...

Role Overview: As a Data Security professional with expertise in DLP (Data Loss Prevention) solutions, policy creation, and incident response, you will play a crucial role in designing and analyzing DLP policies. Your responsibilities will include utilizing data security tools like DLP and CASB, optimizing the DLP process to detect false-positive events, and ensuring the security of internal data. You will need to demonstrate proficiency in ITIL Foundation, incident management, and hands-on experience in security incident response. Moreover, your coordination skills will be essential for collaborating with various business units during DLP events and incidents, while effectively communicatin...

As the Line Haul Manager, you will be responsible for overseeing and managing the day-to-day operations of the line haul segment to ensure the timely and efficient movement of goods between hubs. Your role will involve utilizing your strong planning and execution skills, solid understanding of logistics and transportation networks, and effective team management abilities while coordinating with internal and external stakeholders. Your key responsibilities will include: - Planning, scheduling, and monitoring all line haul operations along assigned routes - Optimizing vehicle utilization, driver performance, and route planning for cost and time efficiency - Coordinating with hubs, first mile, ...

Role Overview: As an Experienced Associate at PwC, you will collaborate with a team of problem solvers to address complex business challenges spanning from strategy to execution. Your responsibilities at this level encompass but are not limited to: Key Responsibilities: - Demonstrating a minimum of 0.6 to 2 years of experience with Oracle Cloud applications or ERP. - Possessing strong technical proficiency in OTBI Reporting, BIP Reporting, Hyperion FRS Reporting/Smart View in Oracle Fusion. - Being well-versed in OIC and managing intricate integrations. - Exhibiting expertise in crafting SQL Queries and PLSQL Programming. - Working experience with APEX/JCS/VBCS is desirable. - Proficiency in...

As a CMOD application Support Engineer at Barclays, you will play a crucial role in evolving the digital landscape and driving innovation and excellence. Your responsibilities will include using cutting-edge technology to revolutionize digital offerings, ensuring exceptional customer experiences, and delivering a technology stack that meets business requirements with quality solutions. Working collaboratively with fellow engineers, business analysts, and stakeholders, you will tackle complex technical problems requiring strong analytical skills and detailed analysis. Key Responsibilities: - Provide technical support for the service management function to resolve complex issues for specific c...

As an experienced IT Support Manager, your primary objective is to lead and manage the IT support team to ensure consistent, high-quality service delivery and customer satisfaction. You will oversee escalated technical issues promptly, maintain optimal response times, and implement comprehensive IT support policies and procedures. Your role will also involve ensuring robust security of IT systems through proactive monitoring and threat assessment. - Lead and manage the IT support team to ensure consistent, high-quality service delivery - Oversee escalated technical issues promptly and maintain optimal response times - Implement comprehensive IT support policies and procedures - Ensure robust...

As an Operations Analyst L2 Support at our company, you will play a crucial role in ensuring the smooth running of financial operations, particularly during month-end activities. Your responsibilities will include: - Monitoring scheduled jobs and resolving any failures promptly - Monitoring production support channels and ServiceNow tickets for timely resolution or escalation - Taking ownership of L2 support issues and coordinating with relevant teams - Participating actively in month-end close activities to maintain operational smoothness - Communicating effectively with key end users and SMEs, especially during critical month-end dates - Gathering key impact details in case of any issues d...

Role Overview: You will work to perform a set of activities where specialized roles/functions provide value to customers through Incident Management, Change Management, and/or Problem Management. Collaborating with internal technical resources, you will respond to issues with actual or potential impact on client service. Your responsibilities will include ensuring the determination of root cause and resolution of incidents within appropriate timescales, creating and managing post-incident analysis, trends, reports, metrics, action recommendations, and tracking, as well as driving the change process with minimal impact on client service. Key Responsibilities: - Enter and participate in the sc...