About the job: Were Hiring | Customer Support Chat and voice Process Location: Pune Work Mode: Work From Office Shift: Rotational Shifts Working Days: 5 Days a Week We are hiring for Customer Support (Chat Process) roles. Both Freshers and Experienced candidates are welcome to apply. Eligibility: Excellent written and verbal communication skills Comfortable with rotational shifts Basic computer knowledge Graduates / Undergraduates can apply Contact: 77380 29419 Email: Siddharth.Sharma2@wns.com Interested candidates can call or share their updated resume via email. Who can apply: Only those candidates can apply who: Salary: Competitive salary Experience: 0 year(s) Deadline: 2035-01-01 00:00:00

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Stream : Robotic Power Automation Primary Skill: Power Automation Secondary Skill - UI Path Key Responsibilities: Lead and mentor a team of RPA developers across multiple projects Gather and analyze business requirements and translate them into technical designs Design, develop, test, and deploy RPA solutions using Automation Anywhere / UiPath Ensure adherence to RPA best practices, coding standards, and governance models Manage and support multiple RPA production support projects simultaneously Perform solution architecture, effort estimation, and delivery planning Troubleshoot and resolve bot failures, performance issues, and production incidents Required Skills & Qualifications: 48 years of overall IT experience with strong focus on RPA development Hands-on experience with Automation Anywhere (preferred) or UiPath Strong experience in solution design, and development Solid understanding of RPA architecture, control rooms, and bot lifecycle management Excellent communication and stakeholder management skills Nice to Have: RPA certifications (Automation Anywhere / UiPath) Experience with Agile / Scrum methodologies Exposure to AI/ML, OCR, or cognitive automation tools Qualifications Degree

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description About the Job Role: Looking for smart, creative and open-minded B2B marketing specialists who can strategize, execute and manage integrated marketing campaigns that deliver tangible business results. The selected candidate will be part of the global marketing team specializing across a genre of functions, including outreach, campaign & event management, digital marketing, branding, messaging & positioning, strategic research and employee communications. As a core member of the REACH tower within marketing, (s)he will play a vital role for the vertical or horizontal business unit. The key responsibilities will be as follows: Develop the annual business marketing plan and ensure meticulous execution of the same Strategize, conceptualize, execute and manage integrated marketing and communications campaigns for the SBU / HBU Work in partnership with the sales, solutions, content and design teams in developing cutting edge thought leadership (whitepapers, articles and blogs) and sales collaterals (brocures, flyers and cases studies) in a variety of engaging formats (videos, infographics and audio) Drive impact at flagship industry events, hosted roundtables and webcasts Collaborate with functional teams within marketing to drive outreach across channels digital, social and tele-calling amongst others Improve brand visibility for the business unit through relationships with industry analysts, advisors, industry associations and the media Track and report metrics on leads, opportunities and closed business on a regular basis. About Skills & Competencies: A management graduate with a masters in marketing Minimum 7 years of experience in B2B marketing preferably with a BPO, ITO or KPO firm Experience in driving integrated marketing campaigns across global markets (US, UK and APAC) A dual-minded approach: Highly creative and can innovate on the fly but also process-driven, thinks scale, and relies on data to make decisions Qualifications Post Graduate

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description IATA Certified Diploma in Travel and TourismEnsure meeting of production targets Quality and Revenue targets and take responsibilityEnsure process compliance with approved procedure and work manual documentation at the process level received from the CustomerAbility to meet all targets setTake on additional responsibilities as and when the need arisesHigh on Values and IntegrityAbility to work in shiftsAnalytical and problem solving skillsGood communication skill Qualifications Graduate OR Under Graduate

Walk in interview on 12th Jan 2026 12pm-3pm. Address: WNS Vikhroli, Plant 5, Gate no. 2, Godrej & Boyce Compound, Vikhroli West. To Meet: HR Chinmayi Pawaskar (7400339473) Job Title: Senior Associate – Fare Filing (FFD) Location: Vikhroli Shifts: Rotational Shifts including night shifts Transport facilities will be provided Role Summary The Senior Associate – Fare Filing will be responsible for handling end-to-end fare filing activities in compliance with airline and industry standards, ensuring accuracy, timeliness, and adherence to agreed Service Level Agreements (SLAs). Key Responsibilities Handle day-to-day Fare Filing Department (FFD) activities in line with airline policies, industry procedures, and agreed SLAs Perform fare filings using ATPCO, including: Public and Private filings Category 25 Optional Services YQ/YR surcharges Add-ons and related fare components Ensure accuracy and completeness of fare data across systems Prioritize and allocate work based on SLA requirements and business urgency Share regular updates during briefings and proactively discuss challenges and process improvement opportunities Maintain proper documentation and ensure timely updates to records and trackers Communicate effectively with clients and internal stakeholders (written and verbal) Identify issues, perform root cause analysis, and support resolution within defined timelines. Required Skills & Knowledge Strong working knowledge of ATPCO and fare filing processes Well-versed in world geography and ATPCO terminology Hands-on experience with GDS systems such as: Amadeus Sabre Galileo Worldspan Apollo High attention to detail with strong accuracy and analytical skills Strong problem-solving capabilities Proficiency in MS Office applications (Excel, Word, Outlook) Behavioral & Competency Skills Ability to work independently with minimal supervision Strong multitasking skills in a fast-paced, dynamic environment Ability to quickly grasp concepts and manage multiple responsibilities Excellent time management and organizational skills Ability to meet deadlines while delivering accurate and thorough results Capability to work under pressure and handle stress effectively.

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Skill to Manage Physical and Virtual Servers in a large environment typically 600+ Servers.b. Server Hardware troubleshootingc. Knowledge of ITIL Preferred.d. Experience in handling Servers across multiple OS flavors.e. Experience on configuration and troubleshooting of Windows Clustersf. Experience on troubleshooting DHCP and DNS Services.g. Knowledge of networking fundamentals.h. Experience in tracking server activity, performing upgrades of software, addressing technical problems.i. Good Documentation Skills preferred.j. Knowledge of configuration and troubleshooting of Hardware RAID.EXp : 1-3 yrsWork from Pune location only 24* 7 Shift Qualifications Bachelors

WNS IS HIRING !!!! Walkin Drive on 12 th Jan 26 Address - WNS , gate 2 Plant 5 Godrej & Boyce Vikhroli West Requirements : Handle day-to-day FFD activities in line with Airlines and Industry procedures and as per the agreed SLA Proficient in ATPCO and its products like Public/Pvt filings,CAT25, Optional services, YQ-YQ, Add on's etc. Well versed with World geography and ATPCO terminology Strong GDS knowledge like in Amadeus/Sabre/Galileo/Worldspan/Apollo etc. Strong attention to detail and accuracy, problem solving capabilties. Effective oral/written communication with client and internal stakeholders Strong in documentation and its maintenance Proficiency in MS office application Prioritizing the work allocation according to SLA requirements Share all the updates in briefing, discuss the challenges on process improvement Ability to work independently and multi-task with minimum supervision in a dynamic work environment Ability to grasp concepts quickly and prioritize multiple tasks and responsibilities Problem solving ability Ability to meet deadlines, providing accurate and thorough results Ability to work under pressure and handle stress Good time management and organization skills Readiness for 24*7 shifts and rotational WO's. If you're referring to LinkedIn job posting, please click the link - https://smrtr.io/vm6tg

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Job Description Data Privacy Professional, with strong hands-on experience in EU & UK GDPR, POPIA, CCPA,HIPAA and relevant regulations. Manage and improve data privacy policies, standards, guidelines, and procedures to ensure the ongoing improvement and maintenance of privacy in line with applicable data privacy and protection standards & regulations such as GDPR Develop, supervise, and improve all data privacy measures and controls that are in place within the company Establishing appropriate levels of privacy controls, performance monitoring, and audits of the controls Planning and conducting data privacy related internal audits to assess compliance with the data privacy and protection framework. Work with an external auditing agency to plan, facilitate and manage external data privacy audits Train relevant stakeholders on data privacy and protection best practices Maintain an up-to-date record of all personal data processing activities Support client-driven privacy audits and due diligence Conduct third party risk management in the context of data privacy. Work with the development and support team to support CCPA, GDPR and POPIA compliance-related activities for our web platforms Hands-on experience with privacy regulations and standards like EU & UK GDPR, PECR, CCPA, ISO 27701 Hands-on experience in managing and driving data privacy compliance mainly GDPR, POPIA and CCPA Hands-on experience with privacy regulations and standards like EU & UK GDPR, HIPAA CCPA, ISO 27701 Hands-on experience in managing and driving data privacy compliance mainly GDPR, HIPAA and CCPA Qualifications BE, BCA, BCS or equivalent

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Brief Job Description: Manage the team & responsible for performance reviews Completely responsible for all the deliveries of the process & team To be a face of management in front of client To manage all internal issues related to infrastructure, technology, people, etc Resource & infrastructure optimization Hiring & training new resources To work on RAG tracker & flag the EWIs Handling all level escalations independently Meet the customer expectations Need to prepare various presentations required for different forums Identify the process gaps & share with client to fix it Review & sign off DPMs and FMEAsKey Accountabilities:1. Manage Finance & Accounting operations of Global Clients. Ensure high C-SAT and NPS for the Clients is maintained per organizational direction and targets.2. Responsible for smooth management of finance and accounting operations. Expertise in RTR, PTP, OTC function. . 3. Responsible for P&L of the Accounts 4. Responsible for the farming & hunting target for the Accounts5. Ensure 100% SLA adherence6. Ensure 100% compliance with internal controls and external controls.7. Ensure productivity commitments for the Accounts/ Clients are met.8. Have mind set of deriving Transformation and Continuous improvement agenda and program for the Accounts9. Experience and exposure in analytics , deployment of tools , Power BI, Dash Board, Query Management tool etc desirable. 10. Ensure people management. Driving Team bonding, managing the Managers and below bands efficiently.11. Hands on experience in managing transition of large deals needed. Qualifications BCOM

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Resource should have strong knowledge of accounting within RTR, he should be well versed with Payroll, accrual entries & Selling General Administration expenses accounting. The resource in his role should have strong client management skills along with team management skills. This role requires person to have strong analytical skills to ensure posting of Journals, Review of reconciliation, Role has the requirement of skill set of process improvement and transformation implementation. SAP skills and Blackline & 3 + years of Experience will be an added advantage. Qualifications B Com / M Com/ CA inter/final

Job description New Hire Training for Process Batches and Training for other Processes Conduct floor refreshers/update training for the agents TNI and TNA to program the modules as per the process changes and needs Conduct TNA through CSAT/EOE/Quality Analysis Front-end Skill Management initiatives including coaching and training Conduct periodic performance evaluation sessions with team members To take on other responsibilities like off boarding, on boarding etc. Identify Trainee strengths and build them and identify areas of improvement and provide concrete work plan for improvement Control absenteeism and attrition and motivate the team Analyze and identify internal/external customer requirements through data analysis and use training as a tool to resolve issues. Report accurate statistics Consistently achieve or exceed targets on quality and numbers in training

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Responsible for managing the Cognitive Services/AI ML part of End-to-End Digital Transformation Solutions for different BUs and HUs As a Leader of Digital Transformation within WNS Business Transformation Group, you will be responsible to enable digital solutions led sales and lead customer presentations focused on Cognitive Intelligence, AI ML, Analytics Engine & integrating it with other digital levers components and accelerators You will be responsible to help the business units through innovative new cognitive services solutions for the client’s business operations focused on driving cost efficiency, revenue generation and other client business outcomes You will be responsible to work on large deals involving multiple digital levers i.e., AI/ML, advanced analytics, workflows & rules engine, immersive customer experience, complex integrations of client’s existing platforms/systems/products with our newly built solutions and accelerators. You will be involved in understanding the detailed process maps, process entitlement studies, finding the right white spaces where Cognitive Services/AI ML/ Advance Analytics can be applied, creating a strong transformation roadmap, and executing it on the ground to achieve the required outcomes and impact. Work collaboratively with the technology, research and Analytics, and product teams to identify the right technology solutions fit for the transformation roadmap by building the solution design, functional architecture, technical architecture, Components/Accelerators level architecture showing the integration mechanisms, deployment architecture. Creating the new AI ML capabilities that are reusable, modular, and configurable assets (components and accelerators) and embedding it into the end-to-end solution to solve a real industry problem Plan created for the cognitive services solution and then work on creating a business case with right outcomes and benefits aligned Engagement with client senior leadership to present your roadmap and engage in a co-creation-based implementation of the identified solutions You will be responsible to drive the contractual transformation KPI’s committed to the client organizations through your teams’ effort and manage the overall program to deliver the right benefits within the factored timeframe. Engage in the transformation solution creation process for new business along with the sales and pre-sales team and defend the transformation levers and solutions best fit to meet the business case Based on the roadmap anchoring the RFP response where required and supporting the detailed solution run-through Evaluate new technologies for the domain expertise and work with alliance teams for on-boarding Qualifications B. Tech. + M.B.A.

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Job Description: Roles and Responsibilities: Experience in any two Python/Java/R/.Net software languages. Experience in one of databases like SQL/MongoDB etc. Experience in AI stacks like Pytorch, TensorFlow, Nemo/NIM, Unsloth, Agentic AI – Lang graph, MS AI Foundry, Hugging Face, Chroma DB/FAISS etc Experience in MLOps and AI deployment infrastructure. Experience in AWS/Azure/Google Cloud Services. Knowledge of responsible AI practices, including bias mitigation and ethical AI use Technical & Strategic Leadership Define and execute AI strategies aligned with business goals. Drive architectural decisions and innovation in AI-powered products. Generative & Agentic AI Build and deploy GenAI models for text generation and content automation. Experience on working latest AI stacks like Nvidia- Nemo, NIM Microservices, Unsloth, Pytorch, Tensorflow etc. Develop agentic AI systems with autonomous task planning and decision-making capabilities. Apply latest deep learning advancements (transformers, diffusion models, etc.) to real-world use cases. Large Language Models (LLMs) Fine-tune and operationalize LLMs (e.g., GPT, Llama, BERT) for NLP tasks using Nemo, NIM, Unsloth etc frameworks Work closely with product teams to integrate LLMs into applications. Establish the best practices for LLMOps, including prompt engineering and monitoring. Deep Learning and NLP components Experience in developing like QnA, chatbots, Image/Video/Audio processing, OCR based components like Extraction etc. Experience in designing and implementing end-to-end pipelines for Retrieval-Augmented Generation (RAG), including document indexing, retrieval mechanisms Experience in evaluating AI solutions using appropriate metrics Collaboration & Stakeholder Engagement Translating business needs into ML solutions in partnership with product and engineering teams. Communicate insights and recommendations to stakeholders across levels. Promote a culture of data-driven decision-making. Research & Innovation Stay updated on the latest in AI/ML and contribute to R&D efforts. Encourage experimentation, POCs, and technical publications. Qualifications Qualifications: Bachelors or master’s in computer science, Artificial Intelligence, or a related field. 10+ years of experience in AI/ML, NLP, Deep Learning, Gen AI, Model fine tuning, Reinforcement learning, etc. Expertise in developing AI-driven systems, with a deep understanding of the entire AI model lifecycle, from design to deployment and maintenance. Should be able communicate with cross functional teams like Product/BUs team for understanding requirements. Ability to explain things to Business/Operations people in non-technical language. Proven ability to work independently, manage multiple projects simultaneously, and adapt to changing priorities in a fast-paced environment

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Experience: Manage large teams and hold accountability of Engagement Delivery Primarily should have FinCrime experience and handling Banking clients Accurate periodic Reporting & drive governance End to End Stake Holder management Detailed Knowledge of PEP Screening/Negative News Screening/KYC/SOF/ML/CDD/EDD/Sanctions/Fraud Investigations Understanding of Financial Crime Policies and Documentations, knowledge on basic banking terminologies, Onboarding/Compliance/AML/TM/KYC experience Prior experience into managing people and teams across a 24/7 operation Fundamental understanding of MS Office tools & Reporting Assist in management of the work flow on a day-to-day basis, increasing operational quality/efficiency by providing improvement suggestion for front & back office support to all departments In line with set KPI and performance objective maintain 100% accuracy and error-free work ACAMS/CFCS/ICA/CFE Certification or any other Financial Crime certifications, desirable Reporting To: General Manager Overall experience of 10-14 years into Financial Crimes/CDD/EDD/Due Diligence/Investigations PEP Screening/Negative News Screening/AML/TM/KYC desirable ROLE REQUIREMENTSPlease note your job and role title may be changed subject to operational requirements.KeyAccountabilities Key Activities / Decision AreasAdherence to Regulations ✔ Follow banking regulations & guidelinesOperational ✔ Liaise with regulatory, legal and banking regulation as per requirement✔ Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLA’s)✔ Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.✔ Manage the work flow efficiently with the resources available without compromising on the risk and services.✔ Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the financial institution✔ Ensure timely and effective communication is maintained with Internal as well as external customers taking utmost care in protecting the reputation of the financial institution✔ Identify risk and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the Supervisor / Line Manager / Department Head within the Unit and be a part of the team designing the mitigating factors✔ Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotation✔ Maintain professionalism and effective communication with colleagues within the Unit and all other Departments ✔ Adhere to your individual duties and responsibilities and support the team to deliver service excellence✔ Ensure all staff are able to deliver the tasks assigned including on the job, technical & soft skill training and development✔ Ensuring all volumes, as expected are completed by end of the day✔ Volume – 100% of the target✔ Quality – As Specified by ClientWorking ✔ 24/7 environment✔ Weekend workingMaintain and Record Keeping ✔ Ensure that all documentation is up to date Qualifications Post graduation

Qualifications: 2+ years experience as supervisor/acting supervisor in a call center environment Strong leadership and team management skills Exceptional verbal and written communication abilities Ability to analyze data and make informed decisions Knowledge of call center operations and metrics Proficiency in call center management software and Microsoft Office Job Description: Manage team performance Provide effective coaching and constructive feedback to subordinates Take customer service and escalation when needed Holds team huddle/coaching session/goal-setting/one-on-one as needed/required Handles escalated requests and researches answers posted by associates to ensure customer satisfaction Reviews and analyzes performance data, creates action plans, and monitors execution to ensure goals are met Holds regular check-in meetings with the client to keep them informed of the trends, changes, and development within the team Facilitates learning sessions to enhance associate technical and communication skills Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards, and other ad hoc tasks

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description The selected candidate would be responsible for managing the Accounts Receivables process for our clients Take ownership and accountability for the work assigned and ensure smooth service deliveryo Creation of Client Invoiceso Creation of Billing Trackerso Creation of Credit Noteso Preparation of Client/Job Code wise reconciliation Work collaboratively with the team to achieve the teams target and client SLAs Identify improvement opportunities and work towards continuous improvements Qualifications A university degree in Finance and Accounting 0-1 years experience in Accounts Receivables/Basic accounting knowledge Good communication skill in English Good computer system and application knowledge including MS Office applications(Excel, Outlook, Word, PowerPoint)

About the job: Job Title: Customer Service Associate International Voice Process Location: Pune Experience: Minimum 1 Year Qualification: Graduate Joining: Immediate Joiner Required Job Description: We are looking for a dedicated and customer-focused Customer Service Associate to join our International Voice Process team in Pune. The ideal candidate should have prior experience handling international customers and possess excellent communication skills. Key Responsibilities: Handle inbound and outbound calls for international customers Provide accurate information and resolve customer queries efficiently Maintain a high level of customer satisfaction Document customer interactions and update records accurately Adhere to company policies, quality standards, and process guidelines Requirements: Graduate in any discipline Minimum 1 year of experience in an international voice process Excellent verbal and written communication skills in English Strong problem-solving and customer-handling skills Ability to work in rotational shifts Immediate joiners only Preferred Skills: Good listening and interpersonal skills Ability to handle high call volumes Basic computer knowledge How to apply: Interested candidates can share their resumes on What's app Contact Person: HR Smrati Chouhan Contact Details : 7738127147 Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: Competitive salary Experience: 1 year(s) Deadline: 2035-01-01 00:00:00

About the job: Walk in interview drive on 8-9th Jan 2025 from 1-2pm. Address: WNS, 6th Floor, Centaurus Building, Hiranandani estate, Thane West. To Meet: HR Chinmayi Pawaskar (7400339473) Job Title: Customer Support Executive Email & Chat Process (Centrica) Company Name: WNS Global Services Location: Thane Industry: BPO / KPO / Customer Support Job Type: Full-Time Key Responsibilities: Handle customer interactions via email and chat support Resolve customer queries and concerns in a timely and professional manner Ensure customer satisfaction through effective communication Follow process guidelines and quality standards Maintain accurate records of customer interactions Eligibility Criteria: Education: Graduate or HSC Pass Experience: Min 1yr of exp in Customer service experience preferred Skills: Good communication skills in English (written & verbal) Basic computer knowledge Willingness to work in UK rotational shifts Comfortable with 2 rotational week-offs Ready to work from Thane location Work Schedule: Shift: UK Rotational Shifts Week Offs: 2 Rotational Week Offs About WNS: WNS Global Services is a leading global business process management company delivering excellence in customer experience across industries. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: Competitive salary Experience: 1 year(s) Deadline: 2035-01-01 00:00:00

About the job: WNS is hiring for Fare Filing Department. Walk-in Drive at WNS-Vikhroli Plant 5. https://smrtr.io/vm6tg Date: Mon, 12th JAN. Time: 11 AM to 3 PM. Venue: WNS, Gate no. 2, Plant 5, Godrej & Boyce Complex, Vikhroli West. Meet: HR Ruhi Shaikh. Roles & Responsiblities: Handle day-to-day FFD activities in line with Airlines and Industry procedures and as per the agreed SLA Proficient in ATPCO and its products like Public/Pvt filings,CAT25, Optional services, YQ-YQ, Add on's etc. Well versed with World geography and ATPCO terminology Strong GDS knowledge like in Amadeus/Sabre/Galileo/Worldspan/Apollo etc. Strong attention to detail and accuracy, problem solving capabilties. Effective oral/written communication with client and internal stakeholders Strong in documentation and its maintenance Proficiency in MS office application Prioritizing the work allocation according to SLA requirements Share all the updates in briefing, discuss the challenges on process improvement Ability to work independently and multi-task with minimum supervision in a dynamic work environment Ability to grasp concepts quickly and prioritize multiple tasks and responsibilities Problem solving ability Ability to meet deadlines, providing accurate and thorough results Ability to work under pressure and handle stress Good time management and organization skills Readiness for 24*7 shifts and rotational WO's. Contact Person - HR Ruhi Shaikh - ruhi.shaikh@wns.com Who can apply: Only those candidates can apply who: Salary: Competitive salary Experience: 0 year(s) Deadline: 2035-01-01 00:00:00

Qualifications: 2+ years experience as supervisor/acting supervisor in a call center environment Strong leadership and team management skills Exceptional verbal and written communication abilities Ability to analyze data and make informed decisions Knowledge of call center operations and metrics Proficiency in call center management software and Microsoft Office Job Description: Manage team performance Provide effective coaching and constructive feedback to subordinates Take customer service and escalation when needed Holds team huddle/coaching session/goal-setting/one-on-one as needed/required Handles escalated requests and researches answers posted by associates to ensure customer satisfaction Reviews and analyzes performance data, creates action plans, and monitors execution to ensure goals are met Holds regular check-in meetings with the client to keep them informed of the trends, changes, and development within the team Facilitates learning sessions to enhance associate technical and communication skills Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards, and other ad hoc tasks