REF68631C-Group Manager - Operations- Accounts Payable- US Shift- Mumbai

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description The ideal candidate will be responsible to run operations smoothly, lead and coach a team, manage multiple stakeholders and aim to drive efficiencies and transformation within the process based on his/her experience. Key Responsibilities: Lead and manage the end-to-end PTP process, including vendor onboarding, purchase order management, invoice processing, payments, and issue resolution. The incumbent will be expected to work in the US shift (530 PM – 230 AM IST). Being flexible to adjust within reason as required Manage and develop the PTP team, ensuring timely and accurate processing of transactions. Act as the single point of contact for PTP-related matters with internal and external stakeholders. Monitor SLAS / KPIs and drive continuous improvement to optimize efficiency and service levels. Ensure adherence to internal controls, compliance, and audit requirements. Collaborate with the transformation team to streamline PTP processes. Support system enhancements, transitions, and automation initiatives (e.g., SAP etc). Handle escalations and resolve issues with a customer-centric approach. Should lead the team through transition of new work ensuring all the elements of a transition (scope definition, documentation, training, accreditation, resourcing, systems access, etc) are completed Provide regular reports and analysis to senior management. Qualifications: Bachelor’s degree in Finance, Accounting, or a related field 12-15 years of relevant experience in PTP / Accounts Payable, with at least 3 years in a leadership role. Strong knowledge of PTP processes, controls, and systems (SAP is preferred Experience of vendor portal is an advantage Proven ability to manage teams and deliver operational excellence. Excellent communication in English, analytical, and stakeholder management skills. Experience in process transformation, automation, and project management is an added advantage. Qualifications Commerce Graduate Show more Show less