19944 Incident Management Jobs - Page 41

About The Role Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Operational Technology (OT) Security Good to have skills : Platform Engineering Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Skilled and detail-oriented IT/OT Security Engineer with hands-on experience in Dispel or similar SRA tools for OT Secure Remote Access and Armis or similar tools for asset visibilit...

Skill required: Voice - Service Desk Voice Support Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportThe role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while mai...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : IBM Integration Bus Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, addressing any challenges that arise, and providing guidance to team members to foster a productive work environment. You will also...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Amazon Web Services (AWS) Good to have skills : Python (Programming Language) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives...

Global Service Desk Engineer Base Location -Kolkata (Remote) Technical Skills: Familiarity with Windows, Linux, and iOS operating systems. Skilled in MS Office or equivalent productivity tools. Knowledge of web-based hosting platforms and applications. Familiarity with network monitoring tools, VPN configurations , and content filtering. Experience with desktop sharing and remote control tools. Understanding of workstation, network, and application security controls. Knowledge of ITIL framework and ITSM tools (Ivanti, ServiceNow, etc.). Soft Skills: Excellent customer service and interpersonal skills. Strong analytical and problem-solving abilities. Ability to make informed decisions quickly...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Amazon Web Services (AWS) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in proble...

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Site Reliability Engineering Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Palo Alto Networks Firewalls Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus wi...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface betw...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : VMWare Cloud Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will ...

About The Role Skill required: Business Reporting & Governance - Reporting Analytics Designation: Measurement & Report Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day-to-day basis. The Governance team will be responsible for contractual compliance of various aspects of contract like Governance, Reporting, Incident Management, Change Management and Survey Management along with driving automation and analytics. Assessing, managing, using, improving, monitoring, maintaining, and protecting organizational inf...

Mandatory Skills: Technical Consulting . Experience>10 YEARS .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Job Description Do Job Description: As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers Lead the ITIL Process resources to achieve the Process K...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Responsibilities: * Manage CMDB, ITIL certifications & incident management. * Develop Servicenow solutions using ACLs & UI policies. * Lead ServiceNow implementation projects. * Configure Mid Server & manage ITSM modules.

Position Overview: We are looking for a PAM (Privileged Access Management) Certified Engineer to lead implementation, configuration, and maintenance of our organization s PAM solutions. The ideal candidate should have hands-on experience in deploying PAM tools, managing lifecycle activities, and providing ongoing support to ensure secure privileged access across the environment . What you ll do as the [ PAM Engineer ]: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the d...

Job Description: L2 Operations Resource (24 7 Application & Product Support) Role Title L2 Application Support Engineer / Product Support Engineer (Payments Platforms) Department Operations Projects, Implementation & Support Reporting To Operations Manager / Manager of Operations (Dotted-line collaboration with Product/Engineering for L3 escalation) Role Purpose Provide 24 7 365 second-line support for payment products. The L2 Engineer is accountable for deep technical and functional triage, restoration, RCA ownership, preventive actions, and client resolution. L2 also operates as Duty Incident Manager per shift, leading bridges and coordinating L3 where needed. Scope of Systems / Products P...

We are looking for an experienced AEM DAM Engineer with 5-7 years of hands-on experience in Adobe Experience Manager (AEM) Assets (DAM) development and configuration. The ideal candidate will not only have strong technical expertise in building and optimizing DAM workflows and metadata structures but also bring proven application support experience, ensuring stability, troubleshooting, and smooth operations of the DAM platform. About the Job Design, configure, and optimize AEM DAM solutions, including metadata schemas, folder structures, and taxonomy. Develop and enhance asset ingestion workflows, renditions, automation pipelines, and publishing processes. Support and troubleshoot AEM DAM ap...

We are seeking a skilled and proactive Google Workspace Administrator to manage and optimize our organization s Google Workspace (GWS) environment. This role will be responsible for overseeing user accounts, managing security settings, and ensuring seamless functionality of key GWS applications like Gmail, Drive, and Meet among others. You will serve as the subject matter expert (SME) for Google Workspace and related systems, collaborating across teams to deliver technical solutions and ensure the productivity and security of our organization s digital ecosystem. Key Responsibilities: Global Subject Matter Expert (SME): Lead and provide expertise in the administration, deployment, and implem...

Role Overview: The L1 Lead will oversee the daily operations of the Service Desk supporting the A2P SMS platform. This role involves leading a team of L1 engineers, managing incident flow, ensuring SLA adherence, acting as the first point of escalation, and coordinating with L2/L3 engineering teams. The Lead also ensures high-quality communication, process compliance, and continuous improvement of monitoring and ticket-handling practices. Key Responsibilities: Team Leadership Operations Management: Lead a team of L1 Service Desk engineers across 247 rotational shifts. Manage shift rosters, attendance, handover updates, and ensure complete shift coverage. Provide mentoring, coaching, and on-t...

Roles and Responsibilities: Lead a technical team of Tier 1 and 2 production support engineers. Provide technical leadership for 24 x 7 Production support and first level trouble shooting of incidents. Provide technical leadership for 24 x 7 first level outage response Provide technical leadership for 24 x 7 Application performance monitoring, dashboarding, troubleshooting and corrective actions Support incident management and problem management. Shift timing (if any): Shift falls typically between 6 am to 10 pm India Standard time. In case of an outage situation or major release or iconic events there will be a possibility of a stretch shift. Location: Bangalore/Hyderabad/Chennai Primary / ...