16325 Incident Management Jobs - Page 41

Expertise in managing and troubleshooting with a strong focus on performance optimization, backup/restore, data replication, and stored procedure development Delivering end-to-end technical support including incident management, root cause analysis, API testing, code deployment, and production issue resolution within strict SLAs Strong ability to provide PROD support while ensuring effective communication and quick turnaround for critical issues Strong troubleshooting and problem-solving skills Strong written, verbal communication/collaboration skills and ability to manage user/vendor/customer and to work with cross functional teams Collaborate with multiple stakeholders for tech solutioning...

Greetings from TCS Recruitment Team! TCS is hiring for Service Management **Walk-in-Drive** Job Title : Service Management Location: Bangalore Experience Range : 4 to 6 years Date- 08 Nov 25 (Saturday) Please apply only if you can attend In Person drive at TCS Office on 08 Nov 25 (Saturday). Skill set : Problem Management Key Accountabilities or Responsibilities: Participate in postmortem meetings and drive service providers to identify root cause including well defined corrective/preventive action plans Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded, and tracked to resolution in line with agreed resolution plans Strong exp...

Role & responsibilities 7-10 years of Routing & Switching experience in providing remote support (NOC) for Managed Services International clients SME level understanding of Routing and Switching along with Viptela SDWAN and Cisco Meraki Routers Switches and Wireless infrastructure. Desired exposure on SD-WAN Design, Site audit templates, policies and test plan for individual sites. Deployment of Cisco SDWAN solutions Minimum 3 years of Level-3 Hands-on experience (implementation and post-implementation) on following solutions: Cisco Routing and Switching WAN technologies (Cisco SDWAN/Viptela, Cisco Meraki) Dynamic Routing (BGP, OSPF, EIGRP) o Cisco/Meraki Wireless

Overall Purpose of the Role: The ServiceNow Architect plays a pivotal role in leading the delivery of ServiceNow implementation projects and driving strategic transformational changes in solution deployment. This role is responsible for the architecture, design, implementation, and integrity of the ServiceNow application. Strong knowledge of ServiceNow implementation is essential. The architect will participate in process flow analysis and design, collaborate with the Project Manager/SDM, share best practices, and provide consultative support throughout the technical design of the project. Additionally, the architect will produce detailed functional design documents to meet customer requirem...

Job Summary: The Banking Executive is responsible for supporting the banks day-to-day operations, managing client relationships, promoting banking products and services, and ensuring compliance with internal and regulatory policies. The role involves achieving sales and service targets while maintaining high standards of customer satisfaction. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships with existing and potential clients. Provide personalized banking solutions to meet customer needs. Handle customer queries, requests, and complaints promptly and professionally. Sales and Business Development: Promote and cross-sell banking products such as...

Purpose of Role: Provide world class support for the Customer Experience Team to ensure all orders, credit and debit notes are billed in time, incoming cash is timely allocated from bank account to customer ledger and within customer ledger, credit blocked orders are released with appropriate approvals, write offs and GL reconciliations happen in a timely manner with appropriate approvals. Required Capabilities: Accuracy, attention to detail Ability to communicate clearly in English Knowledge of or ability to learn STC process and systems Understands and complies to controls in own area Ability to effectively prioritise and deliver on promises Proactive, solution-focused mind-set and positiv...

Software Asset Management Analyst2 Configure the software models, license metrics, and entitlement rules to ensure accurate compliance tracking Develop and maintain software entitlements and allocations for Tier 1 vendors (e.g., Microsoft, Oracle, IBM, Adobe) and Tier 2 publishers Experience with discovery tools (SCCM, Intune, JAMF, Workspace One, ILMT) that normalize and reconcile software data Analyze software usage, entitlement, and deployment data to identify cost optimization and compliance gaps Collaborate with procurement, legal, and IT teams to align licensing strategies with business objectives Proven expertise in software licensing models (per user, per device, concurrent, subscrip...

Asset Management: Roles and Responsibilities: Manage end to end of lifecycle of IT asset from requisition to disposal. Maintain accurate records of all IT assets across the repositories & tools (Service Now CMDB). Work closely with vendor for addressing warranties & insurance claims. Responsible for maintaining up to date inventory of all IT assets with their precise location & assignment details. Ensure assets are tagged when inducted and corresponding records are updated in CMDB/Fixed asset register. Manage inventory of desktops, laptops, desk phone, mobile phones, desk monitors, consumables, etc. with accuracy. Dispose obsolete assets through e-waste process within regulatory & STPI guide...

Overview: We are seeking a highly detail-oriented AI Product Manager Ops to own and drive operational excellence in data testing, validation, and monitoring of AI models in production environments. This role sits at the intersection of product, data science, engineering, and operations. Responsible for ensuring that AI-driven features perform reliably, safely, and responsibly at scale, while continuously improving product quality and customer experience. Responsibilities: Reduction in production incidents caused by data/model issues. Establishment of reliable and scalable monitoring systems for AI products. Faster resolution time for data and model testing failures. Qualifications: Data Qual...

Apprentice - IT Applications Production Support Job Locations IN-Bangalore Requisition ID 2025-13390 Category (Portal Searching) Information Technology Position Type (Portal Searching) Intern Overview Connecting clients to markets and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential t...

Overview:We are seeking a highly detail-oriented AI Product Manager Ops to own and drive operationalexcellence in data testing, validation, and monitoring of AI models in production environments. This role sits at the intersection of product, data science, engineering, and operations. Responsiblefor ensuring that AI-driven features perform reliably, safely, and responsibly at scale, whilecontinuously improving product quality and customer experience. Responsibilities: Reduction in production incidents caused by data/model issues. Establishment of reliable and scalable monitoring systems for AI products. Faster resolution time for data and model testing failures. Qualifications:1. Data Qualit...

BE / Diploma in Computer / Information Technology / Electronics / Electronics and Communications etc. BSc in Computer Science / Information Technology / Computer Applications etc Job Responsibilities Job Description Assistant Manager/Manager - L3 C-SOC Analyst Department: Infosec About MSE Metropolitan Stock Exchange of India (MSE) is a SEBI-recognized stock exchange dedicated to fostering a transparent, efficient, and technology-driven marketplace. It provides a well-regulated platform for trading across multiple asset classes, including Equity, Equity Derivatives, Currency Derivatives, and Debt instruments. With a strong emphasis on innovation and investor protection, MSE offers a seamless...

The ICE Cybersecurity DFIR team is responsible for defending critical ficial infrastructure from Global Cyber threats. We leverage an evolving arsenal of controls that require technical proficiency as well as tenacity, professionalism, and strong communication skills. Responsibilities Email Triage - Evaluating staff reported emails for malicious intent Data Loss Prevention - Reviewing Daily DLP events for evidence of internal information leaving the network Operations - Handling end user support requests. Some examples of end-user requests: unblocking websites, permitting file uploads, modifying anti-virus policies, and testing email attachments. Incident Management Detect, document, investi...

SAP C4C Consultant: Job Location-Bangalore/ Chennai/ Hyderabad/ Mumbai/ Pune/ Gurgaon/ Noida/ Kolkata/ Indore Exp- min 10 years Key Responsibilities: Analyze business processes and requirements related to customer engagement and sales activities. Configure and customize SAP C4C modules including Sales, Service Cloud to align with business needs. Work closely with business stakeholders, functional teams, and technical developers to deliver effective SAP C4C solutions. Provide support for SAP C4C incident management, troubleshooting, and issue resolution. Conduct system testing, user acceptance testing (UAT), and coordinate deployments. Develop functional specifications for integrations with o...

Location: Navi Mumbai Job Purpose As a Security Operations Senior Specialist will be responsible for implementing and managing the SIEM solution (Rapid7) deployed and performing L2 activities for Security Incidents in JOHN COCKERILL. You should be able to manage the SIEM tool as administrator and react on the escalated Security Incidents from L1 Team. You will also be responsible for overseeing monitoring SOC capabilities to improve the efficiency ensuring our Environment is secured. The team s mission is to manage the SIEM tool, ensure all new core infrastructure components are added to the SIEM for incident management and monitoring, reacting to potential threats in JOHN COCKERILL Environm...

Oracle is seeking a Security Operations Center (SOC) analyst with experience protecting critical infrastructure to help us defend Oracle cloud infrastructure. Our team is skilled in threat hunting, analyzing indicators of compromise (IOCs), investigating adverse security events, security incident management, and digital forensics across LaaS, PaaS and SaaS environments. Analyst will be part of a corporate security operations center responsible for defending infrastructure from adversaries and insider threats. This includes using tools to analyze and respond to threats, creating tools/scripts to aid in analysis, and responding in real time to adverse security events. We are expanding the team...

Technical Implementation Specialist 2 - 3 Years Discription : As Technical Implementation Specialist, you will be part of our highly competent Implementation team. Main goal is to ensure successful implementations and positive customer experiences.

Incident management;problem management;ITIL| Primary - Problem Mgr Secondary - Incident Mgmt Problem Manager / Freshworks **JD for Problem Consultant sourced from DO PMO catalog **The role of the Problem Consultant is to oversee the Problem Management process for individual Root Cause Analysis as described in the Problem Management Service Management Manual (SMM). Task related to the Problem Consultant role are: Train and educate the SCP and customer on Problem Management program Ensure the procedures of the program are being followed Initiate Problem Investigations (Gate Keeper) Assist the technical teams in navigating the Problem Management Processes Review PBI tickets for thoroughness and...

Job Description Total Experience Expected: 04-06 years Work Location: Chennai Mode of work: Hybrid (3 days to office every week) Shift Timing: UK Shift and UK Holidays Required: 5+ years of hands-on experience in cloud platforms (AWS, Azure, or GCP) Strong understanding of DevOps tools: Terraform, Jenkins, Ansible, etc. Experience with containerization and orchestration (Docker, Kubernetes) Familiarity with at least one scripting language (e.g., Ansible, Python, Powershell). Working knowledge of monitoring, logging, and incident management tools Familiarity with cloud security practices and compliance standards Experience in designing highly available, fault-tolerant cloud architectures Prov...

As a Fault Management Engineer, resolve network and customer faults, manage critical outages, and ensure overall network integrity and performance. Performs proactive O&M, assesses network changes, and provides technical support to optimize network operations. Requires strong analytical, problem-solving, and operational skills, with participation in on-call rosters for critical situations. HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN Fault resolution of network and customer faults in a timely and efficient manner. Manage Critical Faults and Outages in the network, and perform Impact assessment of network configuration changes. Develop other team members to enhance their technical expertis...

As a Fault Management Engineer, resolve network and customer faults, manage critical outages, and ensure overall network integrity and performance. Performs proactive O&M, assesses network changes, and provides technical support to optimize network operations. Requires strong analytical, problem-solving, and operational skills, with participation in on-call rosters for critical situations. HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN Fault resolution of network and customer faults in a timely and efficient manner. Manage Critical Faults and Outages in the network, and perform Impact assessment of network configuration changes. Develop other team members to enhance their technical expertis...

As an FM Specialist, you will ensure end-to-end fault, incident, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise. HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN Fault management/configuration of Red Hat OpenShift Platform and coordinate with Project teams for HLD/LLD/TOL/Design reviews. Troubleshoot issues with worker nodes, maintenance, and scale-out tasks. Performing Maintenance activities on the cluster line, performing patching, configuration changes, installing operators, etc. Hand in Hand coordination with the project for network integration activities, ...

Fast-Frogward Your Career to Years From Now Be part of a team where your work takes center stage, shaping the future of software development. At JFrog, we solve critical challenges for leaders like Amazon, Google, and Netflix. Every day brings opportunities to innovate and push boundaries in a fast-moving, frogward-thinking culture. If you want your work to matter and thrive on nonstop innovation, JFrog is your place. WHY : Enable DevOps Core engineering group adopting You Build it You Run It culture and best practices HOW : Set standards, provide guidance, and serve as mentors for the DevOps Core engineering group in the domains of monitoring, alerting, incident management, root cause analy...

About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth...

Information Security partners with departments to advance technology and third-party information/cyber risk management capabilities that enable the Fund to compete effectively and take advantage of innovative technologies. The security operations team is responsible for security incident management and response, vulnerability management, security awareness and training, email security, data protection, and various other support areas with information security. The Analyst, Information Security, supports the delivery of enterprise-wide information security activities and capabilities, including assessing, quantifying and communicating security risk across the operational and project spectrums...