2501 Incident Management Jobs - Page 41

The Manager, Client Support acts as a leader, coach, and supervisor of a team of customer support professionals As a leader, the Manager will collaborate, identify and own opportunities to apply efforts toward the continuous improvement of efficiency and delivery of the support experience to ICE Mortgage clients As a coach, the Manager is responsible for driving the development of their team - as a team, and individually, to ensure effectiveness and job satisfaction As the supervisor of their team, the Manger is accountable for ongoing performance and service delivery against the objectives and goals of the business and department As part of their guiding philosophy, the Manager should drive competitive advantage through improving operational efficiency, empowerment of their staff, effectiveness of service delivery, and customer satisfaction and retention Responsibilities Manage to business processes, which, when implemented, will lead to exceptional performance Manage to a set consistent service delivery key performance indicators as required by functional role Create a cooperative environment where full understanding of the performance and enablers of "best in class" Technical Support team are fully understood across all team members Select and recruit team members with high potential in service delivery Manage timely departmental workflow and productivity, as we'll as enhance agent experience and knowledge Develop tactical proposals for the department to support company initiatives Identify and implement procedures and training tools for the agents on troubleshooting, customer service skills and handling severity issues Develop Technical Support staff through effective hiring, coaching, evaluative performance feedback and guidance Provide leadership and training for all associates in a professional and positive manner to promote corporate goals and achieve department objectives Administer staff effectively to balance individual, team, departmental, and organizational goals and obligations Knowledge and Experience 5+ years minimum experience in a customer-facing technical support, or equivalent roles Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills Capacity to understand technical concepts, processes, procedures, and tools Strong working knowledge of operational best-practices which govern delivery of technical support Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making Possesses and understanding of, or can demonstrate the capacity for functional understanding of the concepts of case and problem management Drives Results: Is able to consistently demonstrate achievement of results toward goals and objectives Persistent; Empowe'red; Promotes and appropriately encourages others to meet/exceed goals Capable of managing and driving teams cross-functionally toward tactical goals, including the engagement in, and leadership toward Major Incident Management Manages Complexity: Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution Critical thinking; Problem solving Excellent analytical and problem resolution skills Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience-appropriate Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one Excellent written and verbal communication Plans and Aligns: Successfully applies effort toward the planning and prioritization of work efforts necessary to support and satisfy commitments aligned with organizational goals Objective oriented; Develops initiatives and actions to support objectives; Anticipates and adjusts; Plans for contingencies Excellent organizational and time management skills Drives Engagement: Actively works to motivate and create a climate of high-engagement and orientation toward achievement of objectives and goals Empowers; Invites input; Fosters visibility and ownership Ability to lead, train and motivate staff at all levels and cross-functionally Action Oriented: Seeks new opportunities and challenges with urgency, energy, and enthusiasm Can-do attitude; Steps-up to challenges; Bias for action Ability to set goals and meet deadlines at the initiative, project and task level Ability to delegate appropriately and monitor/measure effectiveness Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer Excellent customer service and crisis management skills Collaborates: Partners and works collaboratively to meet shared objectives Cooperative; Fair; Trustworthy Ability to work we'll with all levels of management Strategic Mindset: Possesses the ability to rationalize future possibilities and translate into actionable and breakthrough strategies Anticipates trends; Develops future/forward-thinking scenarios Preferred Knowledge and Experience Resilient: Capable of handling setbacks, adversity, and crises effectively and with poise Maintains positive attitude; Handles pressure; Finds growth in adversity Thought Leader: Recognized as an authority or expert in their field whose opinions are informed and trusted Innovative; Inspiring; Passionate Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete Adaptable; Flexible; Resilient Nimble Learning: Willingly and actively learns through experimentation and problem solving Curious; Learns concepts quickly; Seeks knowledge Strong knowledge of, recognition of importance, and willingness to drive adherence to company policies, procedures and process Full knowledge of Client Support, Technical Support, or equivalent operational functions, procedures and quality of service measurement Bachelors degree in Business Administration or Computer Science preferred

Email Triage - Evaluating staff reported emails for malicious intent Data Loss Prevention - Reviewing Daily DLP events for evidence of internal information leaving the network Operations - Handling end user support requests Some examples of end-user requests: unblocking websites, permitting file uploads, modifying anti-virus policies, and testing email attachments Incident Management - Detect, document, investigate, and resolve security incidents in an efficient manner Intrusion Detection - Develop and tune anomaly detection capability to produce reliable actionable data Behavioral Analysis - Develop and implement criteria to identify anomalous user behavior leading indicating insider threat activity Desirable Knowledge and Experience University degree in Engineering, CIS, or related discipline Hands-on experience with Systems Administration Deep understanding of networking and its application Relevant Information Security experience Advancement Opportunity Seniority is determined by experience and demonstration of exceptional competencies including: Automation - Automating simple tasks using python increasing efficiency and continuity Counter Measures - Ability to design and implement preventative and corrective controls to counteract emerging threats Security Analytics - Efficiently distill actionable information from large data sets for reporting, hunting, and anomaly detection Proactive Threat Hunting - Develop and execute focused plans to discover advanced threats that evade traditional security controls Serve as a responsible Subject Matter Expert (SME) on one or more tools or technologies via learning, testing, implementing, enhancing, and educating

Monitor alerts and system notifications as per SLA. Perform initial triage of triggered alerts, validate severity, and escalate as needed. Document incident details and provide timely communication to stakeholders and support teams. Analyze telemetry data from Azure Log Analytics and Metrics Explorer to identify trends, anomalies, and potential issues. Provide input for root cause analysis by correlating logs and performance data. Collaborate with Operations, DevOps, and Application teams during incidents. Participate in post-incident reviews and contribute to the development of preventive monitoring rules. Continuously refine alerting thresholds to reduce false positives/negatives. Help tune monitoring for accuracy, relevance, and performance across environments. Maintain documentation for alert configurations, runbooks, and monitoring architecture. Generate daily/weekly/monthly reports on system health, SLA breaches, and alert trends. Support integration of Azure Monitor with ITSM tools (e.g., ServiceNow). Assist with basic automation of alert responses using Logic Apps, Azure Automation, or PowerShell.

As a Technical solution Analyst I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles through out the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual. We encourage candidates from all backgrounds to apply. Career Level - IC1 Career Level - IC1 Basic Qualifications: A minimum of Six months experience and a bachelors degree including: An academic qualification in computer science engineering, information systems, software engineering, or a related field. Preferred Qualifications: 6+ months experience in application support, client/customer support, incident management, problem management, and change management. Knowledge of SQL, Readiness to work during the shift from 5.30PM to 2.30AM IST. Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Prospective employees need to be ready to work in different shifts and provide on-call support. We encourage candidates from all backgrounds to apply.

Manager, Product Operations Lead. The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the worlds greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview Join us in the digital health revolution and tackle the biggest opportunities and challenges at the intersection of healthcare, information and technology. Become a member of our IT Global Tech Center in the India, Hyderabad with startup atmosphere and flat, friendly, and collaborative environment. Enjoy a reward that technology careers don t often bring: the satisfaction of helping to save lives. Be responsible for End to End Product Operations support for assigned product lines. The incumbent will manage global services contracted through 3rd party sourcing vendors delivering efficient and responsive services that enable our business run. What will you do in this role E2E Ops. responsibility for assigned Product Line(s) Tracking and Continuously improving Product Stability and End User Support Experience (Working with Regional/Site TOPS Teams) Oversight on Application/Infra, Ops. automation, Quality of Release, Security, Compliance Coordination with other Product Teams and Ops. Teams within Ecosystem Implementing and monitoring Product Ops measurements Driving Ops. optimization/efficiencies Working with Community of Product Ops. Leads on Standardization and Best Practises Working with Product Mgr. to bring needed Ops skills/services eg. SRE, etc. Facilitate MSO renewals and spend tracking. What should you have Bachelor s Degree with relevant experience in Computer Science, Computer Science Engineering, System Engineering or equivalent Minimum 5 years applied work experience in IT, with at least 2-3 years in Salesforce Operations with familiarity in Salesforce development. Working experience in below technologies: Salesforce Marketing Cloud, Salesforce CDP/Interaction Studio. Experience in Application management services. Apex triggers, classes, SOQL, SOSL Hands-on experience with LWC and JavaScript Familiarity in Agile/DevOps and related measurements Management of outsourcing contracts and vendors and demonstrated record of delivering IT service. Possesses strong tactical as well as excellent written and oral communications skills ITIL Certified and experienced managing within the ITIL framework. Experience working in a highly regulated environment and thorough understanding of the System Development Life Cycle for computerized systems. Basic Project management experience on small sized projects, with demonstrated knowledge of project management process and methodologies, such as Agile, Scrum. Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. Who we are What we look for #HYDIT2025 Current Employees apply HERE Current Contingent Workers apply HERE Secondary Language(s) : This is a backfill for the Product Operations role supporting the HHIT Market Access and Revenue Management (MARM) Value Team. This DevOps partnership has been very successful in managing Operations for several IT Products supporting capabilities like Patient Solutions, Commercial Channels, Tender/Pricing etc. There is only one TOPS Product ops. postion for MARM Value Team which absolutely needs a backfill. The incumbent Job Level was an R4/400 based in Prague, but we are now downgrading it to a Senior R2/300 position located in ITC. Initially this role will focus only on Patient Access/Affordability Product line with Salesforce technology based solutions. Later this position has a potential to be upgraded and expanded for rest of the Product Lines under MARM Value Team. As a result of this downgrade, we expect to save approximately $70,000 per year in TOPS P&B. Search Firm Representatives Please Read Carefully Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Required Skills: Availability Management, Availability Management, Business, Business Management, Change Controls, Channel Partner Marketing, Communication, Consumer Markets, Incident Management, Information Technology Operations, Managed Markets, Management Process, Management System Development, Market Access, Patient Account Management, Problem Management, Product Backlog Management, Profit and Loss (P&L) Management, Quality Assurance (QA), Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Solution Planning, Strategic Collaborations {+ 1 more} Preferred Skills: Job Posting End Date: 08/31/2025 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

About this opportunity: Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you. What you will do: - Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs. - Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures. - Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting. - Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution. - Perform system administration tasks, maintain databases, and manage user access. - Execute change introduction activities, perform service request fulfilment, and handle standard changes. - Undertake proactive problem identification, investigate and diagnose issues, and propose solutions. - Drive customer experience improvement initiatives and provide full support during problem management investigations. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - Knowledge Sharing and Collaboration Skills. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration. - RAN Configuration Knowledge.

As a Technical solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles through out the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual. We encourage candidates from all backgrounds to apply. Career Level - IC2 Career Level - IC2 A minimum of five years experience and a bachelors degree including: An academic qualification in computer science engineering, information systems, software engineering, or a related field. Preferred Qualifications: 3-5+ years experience in application support, client/customer support, incident management, problem management and change management. Knowledge on SQL, Readiness to work during the shift from 5.30PM to 2.30AM IST. Outstanding interpersonal abilities and adapt at efficient communication with collaborators across various regions of the globe. Prospective employees need to be ready to work in different shifts and provide on-call support. We encourage candidates from all backgrounds to apply.

. Job Title: IT Project Manager Location: Bangalore Department: Information Technology Reports To: Director of IT Job Type: Full-Time IT Project Manager 5 / Grade - 7 Role Description: The Project Manager role is responsible for working with IT Infrastructure, Applications, Infosec and Juniper business teams to manage cross functional projects. This role requires deep knowledge of program/project management. The Project Manager will work closely with internal stakeholders and internal/external project teams to manage implementation of storage/compute; network, SRE, data center, infrastructure services, applications deployment and Infosec projects. This role also requires knowledge of ITIL process and IT operations Management related concepts like Change Management, Release Management, Incident Management, Problem Management, Configuration Management etc. Primary Accountabilities: Develop project plans for PMO (Project Management Office) projects including, but not limited to, aspects such as project objectives, measurable metrics, tools to be used, impacted systems, system specifications, schedules, project budgeting and stakeholders Articulate project objectives and establish tracking mechanisms to measure and track these objectives Identify key stakeholders , their roles on the project and their upstream and downstream system dependencies Identify change management needs and process changes to prepare detailed organization-wide change management strategies for all teams impacted by systems implementations, upgrades and ongoing modifications Identify any requirements for initial or additional project resources Monitor project budget and its components Manage project execution to adhere to the project budget, scope and schedule Report statuses, progress, risks, and deviations to the steering committee, executive leadership (where needed) and key stakeholders Establishes project organization and methodologies and defines roles and responsibilities. Creates and implements a communication plan. Communicates to stakeholders and project sponsor. Identifies, tracks, and ensures resolution of issues and removal of barriers. Qualifications/Requirements: 5-7 years of experience working in Project Management with a global organization. Experience with ITSM tools and frameworks (e.g., ITIL) Self-starter who welcomes responsibility, along with the ability to thrive in an evolving organization and an ability to bring structure to unstructured situations Strong program management background who understands lifecycle management, governance and use technology to automate compliance risks. Ability to partner with a multi-tiered and matrixed organization model to deliver complex programs. Excellent written & verbal communication skills Required field of study Bachelor s degree in management information systems (or similar) Preferably have PMP, or equivalent Project Management certification Preferably have ITIL or any other IT operations related certification.

" Job Title - Lead BackEnd Engineering- GoLand, Java Job Location - Bangalore Job Description: Mandatory Skills: Go Lang , Java , Python (expert in one of the 3 languages, Go Lang preferred more) , Expertise in cloud platforms (Google , AWS , Azure),) , cloud-native technologies ( Docker, Kubernetes, and related CNCF tools), Distributed systems , concurrency, parallelism, and event-driven architecture. Required Qualifications: Bachelors degree or relevant experience in Computer Science, Engineering, or a related field. Experience in Server Engineering : Proven expertise in designing and maintaining server systems, ideally with exposure to audio processing or ML integrations. Proficiency in Backend Languages : Expertise in server-side languages, especially Golang (preferred), with familiarity in Java, Python, etc. Cloud Expertise: Hands-on experience with cloud platforms (AWS, Google Cloud, Azure), and proficiency in cloud-native technologies like Docker, Kubernetes, and related CNCF tools. Distributed Systems: Skilled in building and managing distributed systems, with deep knowledge of concurrency, parallelism, and event-driven architecture. Networking & Protocols: Familiarity with RESTful services, gRPC, and networking protocols for secure and scalable communication. Database Management: Proficient in database technologies, both SQL and NoSQL, and in designing efficient data models. Linux & Scripting: Clear knowledge of Linux environments and scripting with Bash. Microservices Architecture: Good grasp of scalable microservices and containerized environments. Analytical Skills: Exceptional problem-solving abilities with a practical, iterative approach to fix critically meaningful systems. Agile Methodologies: Familiarity with Agile processes, with a proactive, data-driven approach to improving backend services across the stack. Preferred Qualifications: Deployment Pipelines: Experience with CICD tools (e.g., Jenkins, AWS CodeBuild) for automated deployment and delivery. Monitoring & Alerting: Familiarity with monitoring and alerting systems such as Grafana, Prometheus, and AWS CloudWatch for robust operational support. Infrastructure as Code: Knowledge in managing virtual infrastructure with Helm, AWS CloudFormation, or Terraform. Incident Management: Experience with root cause analysis and recovery strategies for critical incidents. Multi-functional Collaboration: Clear communication and documentation skills for effective teamwork in a multifaceted, fast-paced environment. Open-Source Contributions: Contributions to the open-source community (e.g., blog posts, source code) are a plus. Key Skills: You have 5-8 years of experience building distributed and scalable software You have built software using Go (Golang) or similar languages and are familiar with NLU\/NLP Experience in Voice features is a plus You have proven understanding of service-oriented architecture and familiarity with microservices architecture You have knowledge of different data storage technologies like Aerospike, Couchbase, Cassandra, DynamoDB etc. You understand virtualization technologies Docker and Kubernetes You have deep understanding of public cloud design like AWS or GCE You have proven success in partnering with key stakeholders in previous roles Communication is your strong suit: in code, in email, and face-to-face.

Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you re close but not an exact match, we encourage you to apply We d be thrilled to receive applications from exceptional individuals like yourself Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers Overview Gallagher operates Data Loss Prevention (DLP) technologies and processes to seek to protect data in transit and to prevent and/or detect the unauthorized egress (leakage) of Gallagher information, whether related to current, past or prospective employees, customers, insurance market participants or suppliers Responsible for leading and managing Gallagher s approach to data loss prevention to ensure that we implement appropriate preventative and monitoring controls across our global operations to manage the risk to Gallagher information This role is responsible for the triage, investigation, escalation and closure of DLP incidents, the recommendation, implementation and maintenance of effective DLP policies and the production of monthly and ad-hoc DLP reports to minimize Gallagher s risk of data leakage, identify data leakage and to monitor compliance with company information security and privacy policies for in scope entities The individual is expected to have experience of DLP and working with DLP console, good knowledge of data leakage methods and understanding of the different data types processed across entities and to keep that knowledge up to date This is an essential role within the DLP team to support them along with the Global Chief Information Security Officer and Global Chief Privacy Officer in the delivery of their data protection strategy The role will provide hands on advice, guidance and support, the businesses and central services functions to assist in the identification, management and monitoring of Gallagher s privacy and security risks in line with our risk appetite How youll make an impact Responsible for triage and investigation of DLP events and the escalation of instances of non-compliance with company policy and potential/actual instances of data leakage (either personal data or commercial data) using DLP Solutions on a day to day basis Validating white listed user activity Advising on required rulesets and ruleset optimization and tuning to reduce false positives based on patterns observed during event analysis Performing control checks at regular intervals Preparation of monthly DLP reports and dashboards including trend and root cause analysis as well as achievement against SLAs and KPIs Providing detailed DLP analysis support for stakeholders Contribution to the overall DLP process improvement and documentation Supporting the incident management framework Building and maintaining good stakeholder relationships About you Min 2+ years experience in DLP McAfee/Microsoft/SkyHigh Security DLP certified beneficial but not essential DLP solution capabilities Knowledge of DLP capabilities Proven track record of incident investigation and escalation Knowledge of McAfee/Microsoft/SkyHigh Security DLP an advantage Knowledge of SIEM tool an advantage but not essential Knowledge of Incident ticket tool an advantage but not essential Knowledge of the insurance broking or insurance sector an advantage but not essential Hand on experience with DLP tool - Preferred McAfee/Microsoft/SkyHigh Security DLP Incident Management - Triage, investigation and escalation Assessing risk Report production Supporting the maintenance of standard operating procedures Working effectively in a shared mailbox Skills/other Familiarity with sensitive data types/identifiers, classifications, etc Ability to understand drivers and priorities with regard to business and regulatory requirements Excellent spoken and written English communication skills Analytical and investigative skills Report writing MS Office Confidence to challenge views and opinions and make recommendations for improvements to policies and processes Fine attention to detail Additional Information We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it s embedded into the fabric of our organization For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities We see inclusion as a conscious commitment and diversity as a vital strength By embracing diversity in all its forms, we live out The Gallagher Way to its fullest Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics ) by applicable federal, state, or local laws Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. In this role, you will: Should have knowledge on Compensation template, customization and other templates as well. Translating business requirements into system requirements using appropriate terminology to facilitate the progression of a project through elaboration and definition. Understanding HR processes including performance and rewards and the impacts of system change - being comfortable to in supporting HR tickets to support annual pay cycle process. Working with the vendor in resolving any existing issues, raising tickets proactively in timely manner and removing obstacles impacting any deployment. Providing inputs to the testing streams for functional scenarios supporting quality assurance. Managing quality assurance requirements and tollgates, ensuring adherence to IT policy and procedures. Supporting half yearly system upgrades and annual maintenance activities; not limited to the planning, scheduling, assessment and presentation of new features and their impact. Proactively supporting incident and problem management in collaboration with peers. Keeping appraised of leading practices monitoring and evaluating future market trends and considering innovative solutions. Support and perform the service rehearsal to ensure the system perform and fulfil the business processes before and after the releases and keep track of things. Configure the system with new Plans, and upload of lookup and conversion tables. Route map creation and mapping and route form activities (step movement), delete forms. Design the compensation template by configure the plan setup (Display settings, EC settings, Advance, Number rules) Configure Design worksheet field setup (Custom & Standard) and roles, compensation periods. Configure Plan Details - Eligibility rules, Guidelines, Rating sources. Manage worksheets for creation of worksheets and perform the admin activities by add, delete the employees from work sheets as per the business requirements. Perform the activities by setup - Reward publish data to EC and Manage Statement templates and Generate statements. Solving any issues escalated (data and configural) as per the SAP incident management. Performs testing effectively & ensures the requirement when delivered is apt Guided testing team in understanding the system & building test scripts Should have excellent knowledge in designing pay statements. Should have knowledge in configuring business rules Should be able to necessary documentations and raise change orders. Requirements To be successful in this role, you should meet the following requirements: Good knowledge of HR services with a focus on Rewards and Performance expertise Engaging with HR and Global Service Owners to understand requirements and subsequently scoping, discovering and defining viable solutions. Good understanding of SuccessFactors Performance and Reward(must) modules Analysis, design, configuration and testing of HCM solutions Strong communications and stakeholder management skills Degree or equivalent higher educational qualification Excellent knowledge of XML (must) Agile Ways of Working (Desirable)

About Us At ANZ, were applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future. About the Role As an Integration Engineer in our Enterprise Integration Service, you ll play a key role in delivering robust, flexible and secure integration platforms and offering integration capability as a service. Our Engineers design, build, test and support integration solutions across platforms working closely with other squad members to ensure customer outcomes. We strive for continual innovation in what we deliver and how we work. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type:Permanent Role Location:Bengaluru What will your day look like? Developing new skills in software development, coding and automation Contributing towards solutions in deployment, change management and incident management Participates in support roster to provide on going support for platforms as required e.g. problem and incident management Building continuous delivery practices to increase delivery speed Participating in collaborative teams to build robust and scalable integration platforms Utilises tools in best practices to build, verify and deploy platfaorm solutions while learning about efficiency and robustness Be mentored, coached and advised by senior employees about how to build, assemble, code and deploy effective solutions. Participates in a culture within the Technology Area and the Engineering Chapter encouraging collaboration, continual learning and improvement Creates and maintains technical documentation, ensuring that published specifications accurately reflect the real world. Participates in meetings with squad members to estimate, plan and deliver integration solutions as part of strategic and bank wide initiatives. Learn from technical advisors. What will you bring? To grow and be successful in this role, you will ideally bring the following: Background in Software/platform Engineering combined with broad capabilities and experience to innovate and adapt to the latest developments, technologies and tooling. Writing technical documentation covering audit, disaster recovery, observability, coding standards and more Experience on Kubernetes, Docker, Dockerfile familiarity, Helm Charts Kong(API Gateway) implementation, testing and design Hands on coding experience with Node.js, Python etc Knowledge in Containerisation / Kubernetes(EKS/GKE) / Openshift Good understanding of API design & Security principles Micro-Service Driven Architecture Principles Hands on experience with CI/CD automation, preferably CodeFresh/GitActions Knowledge of testing techniques, including mocking and performance testing, and code coverage Observability frameworks(New Relic, Dyna Trace implementation and configuration) AWS/GCP Cloud familiarity YAML, JSON familiarity DevOps - Infrastructure as Code Mentality Understanding of Certificate Authorities, certificate signing requests/Networking

Job Title: L2 Support Engineer Location: India Job Type: Full-time Department: IT/Technical Support Job Summary: We are seeking a skilled and motivated L2 Support Engineer to join our IT team. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work independently as well as part of a team. The L2 Support Engineer will be responsible for providing second-level support for various IT issues, ensuring timely resolution of incidents, and maintaining high levels of customer satisfaction. Incident Management: Respond to and resolve incidents and service requests in a timely manner, ensuring adherence to SLAs. Technical Support: Provide second-level support for software and network issues, escalating complex problems to L3 support or relevant teams when necessary. Troubleshooting: Diagnose and troubleshoot technical issues, to identify root causes and implement effective solutions. Documentation: a.) Maintain detailed documentation of incidents, service requests, and resolutions in the ticketing system. b.) Confluence page creation for different applications : Work closely with L1 support, L3 support, and other IT teams to coordinate efforts and ensure seamless service delivery. Monitoring: Monitor system performance and network health, proactively identifying potential issues and addressing them before they impact users. Customer Service: Provide excellent customer service, maintaining a professional and positive attitude when dealing with end-users and stakeholders. Knowledge Sharing: Contribute to the development and maintenance of the internal knowledge base by documenting known issues and solutions in Confluence pages. Technical Skills: ServiceNow and JIRA AWS (ECS, Cloudwatch, Lambda , DynamoDB , Route53 , SQS , SNS , S3 bucket) Cloudflare & Basic web security Confluence Monitoring Tools: Dynatrace, Quantum matrics Sitecore Github DNS knowledge Serverless microServices based application knowledge Windows server knowledge Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Customer-oriented mindset with a focus on providing exceptional service. Additional Information: Work Hours: UK shift Being part of the afterhours support ROTA Job Title: L2 Support Engineer Location: India Job Type: Full-time Department: IT/Technical Support Job Summary: We are seeking a skilled and motivated L2 Support Engineer to join our IT team. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work independently as well as part of a team. The L2 Support Engineer will be responsible for providing second-level support for various IT issues, ensuring timely resolution of incidents, and maintaining high levels of customer satisfaction. Incident Management: Respond to and resolve incidents and service requests in a timely manner, ensuring adherence to SLAs. Technical Support: Provide second-level support for software and network issues, escalating complex problems to L3 support or relevant teams when necessary. Troubleshooting: Diagnose and troubleshoot technical issues, to identify root causes and implement effective solutions. Documentation: a.) Maintain detailed documentation of incidents, service requests, and resolutions in the ticketing system. b.) Confluence page creation for different applications : Work closely with L1 support, L3 support, and other IT teams to coordinate efforts and ensure seamless service delivery. Monitoring: Monitor system performance and network health, proactively identifying potential issues and addressing them before they impact users. Customer Service: Provide excellent customer service, maintaining a professional and positive attitude when dealing with end-users and stakeholders. Knowledge Sharing: Contribute to the development and maintenance of the internal knowledge base by documenting known issues and solutions in Confluence pages. Technical Skills: ServiceNow and JIRA AWS (ECS, Cloudwatch, Lambda , DynamoDB , Route53 , SQS , SNS , S3 bucket) Cloudflare & Basic web security Confluence Monitoring Tools: Dynatrace, Quantum matrics Sitecore Github DNS knowledge Serverless microServices based application knowledge Windows server knowledge Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Customer-oriented mindset with a focus on providing exceptional service. Additional Information: Work Hours: UK shift Being part of the afterhours support ROTA

We are seeking a highly skilled SAP MM Consultant with expertise in the Procure-to-Pay (P2P) process. The ideal candidate will be responsible for designing, configuring, implementing, and supporting SAP MM/P2P solutions to enhance business operations. This role requires close collaboration with cross-functional teams and a comprehensive understanding of end-to-end procurement and supply chain processes in a global environment. Job Requirements Details Key Responsibilities Provide day-to-day support for SAP MM/P2P processes including procurement, inventory management, and invoice processing. Analyze business processes and perform system configuration to resolve production issues and implement system enhancements. Collaborate with business process owners to gather requirements and propose SAP standard or custom solutions. Prepare functional specifications for development and oversee the development lifecycle, including unit, integration, and regression testing. Configure and support SAP MM and related integrations with modules such as FI, PP, SD, WM/EWM, and Quality Management. Manage inter- and intra-company procurement processes, stock transfers, subcontracting, and contract management. Conduct system and user acceptance testing (UAT), ensuring seamless deployment and minimal disruption. Create and maintain comprehensive documentation including business requirements, configuration guides, and test scripts. Deliver end-user training and provide ongoing post-go-live support. Support and integrate third-party and middleware applications Adhere to ITIL-aligned support processes including change, release, and incident management. Participate in continuous improvement initiatives to enhance SAP capabilities and business efficiency. Qualifications Bachelors degree in information technology, Engineering, Business, or a related field. Minimum of 5 years of hands-on experience in SAP MM and P2P implementation and support. Strong knowledge of SAP MM modules including materials, vendors, purchasing, inventory, and invoice management. Experience with SAP S/4HANA and SAP Fiori applications preferred. Proficient in SAP configuration, documentation, testing, and deployment methodologies. Familiarity with integration technologies such as IDOC, RFC, ALE, BAPI, and middleware tools like Boomi and CPI. Excellent problem-solving, analytical, and communication skills. Ability to work independently while managing multiple tasks and priorities across global teams. Familiarity with ITIL best practices for application support and service delivery. Preferred Skills and Attributes SAP S/4HANA Materials Management certification is a strong plus. Ability to debug Strong understanding of supply chain processes, procurement best practices, and SAP integration points. Proactive, flexible, and eager to learn new technologies and adapt to evolving business needs. #LI-ONSITE#LI-SS1 Pay Range $ 2000000.00 - $ 2200000.00

Number of Openings* 1 ECMS Request no in sourcing stage * 528630 Duration of contract* 5-6 months Total Yrs. of Experience* 8-10 Years Relevant Yrs. of experience* (Total and Relevant cannot be the same which results in sourcing irrelevant talents) 8+ years Detailed JD *(Roles and Responsibilities) Around 8+ years of experience in SAP HCM core module and able to design, implement and deliver end to end solutions as per client requirements. Should have good experience in designing, implementing, and supporting SAP HCM modules for managing HR processes, including payroll, time management, and personnel administration. Possess experience in CATS implementation and managing time data within SAP HR, particularly the Cross-Application Time Sheet (CATS) module. This role involves configuring CATS, integrating it with other SAP modules, and supporting users in its use Able to configure and maintain SAP HR Mini Master for storing core employee data, including personal information, organizational assignments, and payroll-related details. Certification in SAP HCM would be an added advantage. Integration between SAP and Non-SAP systems and Workflow management. Integration with 3rd Party system Having custom logics user exit and AMDP and Badi enhancement. At least 1 End to end S4 or ECC implementation/ Rollout experience. Experience in SAP Data Migration techniques/tools like LTMC/ LSMW/ BAPI / Batch Recording / BODS / SDI/EDI/ Win-shuttle. Mandatory skills* Possess experience in CATS implementation and managing time data within SAP HR, particularly the Cross-Application Time Sheet (CATS) module. This role involves configuring CATS, integrating it with other SAP modules, and supporting users in its use Well-versed with all HCM functional configuration activities from an implementation/rollout perspective Desired skills* Experience in handling critical incidents and escalations Strong knowledge on ITIL processes specially on Problem, Change and Incident Management. Domain* Retail Approx. vendor billing rate excluding service tax* (Currency should be in relevance to the candidate work location) 9500 INR/day Delivery Anchor for screening, interviews and feedback* dimple.jain@infosys.com Precise Work Location* (E.g. Bangalore Infosys SEZ or STP) Bangalore/Pune/Hyderabad STP BGCheck (Pre onboarding Or Post onboarding) Any client prerequisite BGV Agency* Post Onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) * Will be confirmed

About this opportunity: We are now looking for a Senior Security Engineer professional for our Managed Security team. This job role has accountability for researching, designing, engineering, implementing, and supporting security solutions in partnership with the respective stakeholders within Ericsson and / or customer organization and / or 3rd Party Providers. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do: Design, implement, manage, monitor, and troubleshoot cybersecurity defenses, including configuration management, network security, systems security, and monitoring systems / tools. Participate in planning and audit scope development as well as project execution as a critical team member on complex technology related assessments. Play an active role in the design and execution of infrastructure initiatives to ensure an evolving adherence to industry best practices for information security. Lead the execution of the assessment of specific technical areas of a project, supervising other team members and providing coaching where needed. Perform Security Incident Management, including but not limited to: supporting SIEM tools, integrating logs into the tool, creating and modifying rules, investigating and resolving alerts, automating tasks. Research new and emerging threats to gain insight into the evolving threat landscape, and share knowledge with the team. Promote new ideas and new ways of executing projects and internal infrastructure enhancements. Innovate and automate repetitive activities and corrective actions, including broader automation initiatives. Analyzes and recommends security controls and procedures in business processes related to use of information systems and assets, and monitors for compliance Responds to information security incidents, including investigation of countermeasures to and recovery from computer-based attacks, unauthorized access, and policy breaches; interacts and coordinates with third-party incident responders, including law enforcement The skills you bring: Strong knowledge of information security Strong knowledge of SIEM tools (such as McAfee ESM, QRadar, ArcSight, Splunk, etc.), scanning tools (Nessus, Qualys, IBM AppScan, etc.) and PAM tools (BeyondTrust, CyberArk, etc.) Strong knowledge of both Linux-based and MS Windows-based system platforms with a strong technical understanding and aptitude for analytical problem-solving Strong understanding of enterprise, network, system and application level security issues Strong understanding of enterprise computing environments, distributed applications, and a strong understanding of TCP/IP networks along with available security controls (technical & process controls) for respective layers Good understanding of the system hardening processes, tools, guidelines and benchmarks Fundamental understanding of encryption technologies Participate in the out-of-hours on call rotation, providing technical support to the business for incidents Strong knowledge sharing and collaboration skills Deliver results and meet customer expectations Excellent communication skills; English is a must Key Qualifications: Education: BE/ B.Tech (Telecommunication/ Computer Science) Minimum years of relevant experience: 8 to 15 years experience with at least 8 years in IT and 7 years in Security ITIL certification, CCSP, OSCP, Security +, CISSP or similar will be an advantage Basic knowledge of telecommunications networks will be an added advantage Primary country and city: India (IN) || Noida Req ID: 768174

About this opportunity: We are now looking for a Senior Security Engineer professional for our Managed Security team. This job role has accountability for researching, designing, engineering, implementing, and supporting security solutions in partnership with the respective stakeholders within Ericsson and / or customer organization and / or 3rd Party Providers. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do: Design, implement, manage, monitor, and troubleshoot cybersecurity defenses, including configuration management, network security, systems security, and monitoring systems / tools. Participate in planning and audit scope development as well as project execution as a critical team member on complex technology related assessments. Play an active role in the design and execution of infrastructure initiatives to ensure an evolving adherence to industry best practices for information security. Lead the execution of the assessment of specific technical areas of a project, supervising other team members and providing coaching where needed. Perform Security Incident Management, including but not limited to: supporting SIEM tools, integrating logs into the tool, creating and modifying rules, investigating and resolving alerts, automating tasks. Research new and emerging threats to gain insight into the evolving threat landscape, and share knowledge with the team. Promote new ideas and new ways of executing projects and internal infrastructure enhancements. Innovate and automate repetitive activities and corrective actions, including broader automation initiatives. Analyzes and recommends security controls and procedures in business processes related to use of information systems and assets, and monitors for compliance Responds to information security incidents, including investigation of countermeasures to and recovery from computer-based attacks, unauthorized access, and policy breaches; interacts and coordinates with third-party incident responders, including law enforcement The skills you bring: Strong knowledge of information security Strong knowledge of SIEM tools (such as McAfee ESM, QRadar, ArcSight, Splunk, etc.), scanning tools (Nessus, Qualys, IBM AppScan, etc.) and PAM tools (BeyondTrust, CyberArk, etc.) Strong knowledge of both Linux-based and MS Windows-based system platforms with a strong technical understanding and aptitude for analytical problem-solving Strong understanding of enterprise, network, system and application level security issues Strong understanding of enterprise computing environments, distributed applications, and a strong understanding of TCP/IP networks along with available security controls (technical & process controls) for respective layers Good understanding of the system hardening processes, tools, guidelines and benchmarks Fundamental understanding of encryption technologies Participate in the out-of-hours on call rotation, providing technical support to the business for incidents Strong knowledge sharing and collaboration skills Deliver results and meet customer expectations Excellent communication skills; English is a must Key Qualifications: Education: BE/ B.Tech (Telecommunication/ Computer Science) Minimum years of relevant experience: 8 to 15 years experience with at least 8 years in IT and 7 years in Security ITIL certification, CCSP, OSCP, Security +, CISSP or similar will be an advantage Basic knowledge of telecommunications networks will be an added advantage Primary country and city: India (IN) || Bangalore Req ID: 768176

Strong Linux Administration experience, including deep expertise in system configuration, user management, kernel tuning, log analysis, and performance troubleshooting Hands-on experience with Docker and container orchestration (e g , Kubernetes) Solid knowledge of Terraform for infrastructure automation, provisioning, and management Experience with cloud platforms (AWS, Azure, GCP) Familiarity with CI/CD pipelines and tools like Jenkins, Git, or similar Exposure to Kubernetes and container orchestration technologies Certifications in Linux administration, SRE, DevOps, or cloud technologies Proficiency with monitoring tools like Grafana, Prometheus, and Opsgenie to track performance and uptime Experience in incident management, ensuring that issues are resolved promptly while maintaining SLA, SLO, and SLI metrics Expertise in debugging and resolving complex technical issues in distributed systems, with a focus on minimizing downtime Proven ability to write and maintain runbooks and operational procedures for troubleshooting and system recovery Experience in data center management and ensuring 24/7 availability of production infrastructure Strong understanding of automation tools (e g , Terraform, Ansible) and continuous improvement practices Evaluation Pointers Check if they have experience working with Linux Networking If they know how to work or write Docker Files and have experience working with Docker networks Can they write Ansible playbooks on the fly? Shell scripting or Python experience not just edit others but should be able to write easy/moderate scripts Finally, should have good experience working with Prometheus, Alert Manager, and Grafana

0px> In one sentence The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit. All you need is... Bachelor s degree in Computer Science, Information Systems, Business Analytics, or related field. Foundational knowledge of AWS and Azure cloud platforms. Experience with monitoring tools such as Grafana and Kibana . Familiarity with incident management platforms like PagerDuty . Strong analytical and problem-solving skills. Excellent communication skills and ability to work cross-functionally. Ability to manage multiple priorities in a fast-paced environment. What will your job look like? Candidate will perform ticket analysis, service interruption analysis, triaging of issues & follow-up with relevant teams for resolution. Candidate will ensure that all required ticket information is available for further analysis & run methods and procedures to provide resolution to known/recurring issues. Candidate will analyse alert trends, analyse root cause & provide feedback for tuning alerts and monitoring. Candidate will take part in maintenance activities & sanity checks post maintenance. Candidate will apply skills to effectively use the existing knowledge base & documentation for quick-win &first-level resolution. Candidate will perform queue management for assigning tickets to other teams & follow up for timely resolution while keeping track of SLAs. Candidate will update checklists for quality assurance & progress tracking, following standard operating procedures. Candidate will ensure the seamless handover between shifts & monitor, publish the SLA achievement by keeping track of all KPIs. Candidate will ensure crystal clear communication & documentation as a point of contact. Candidate will perform validation, verification & correction, wherever applicable of artifacts of the system. Candidate will report & properly document any errors that are detected. Why you will love this job: You will get to show off your fine-tuned skills for resolving issues and helping the end-user. You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development. You will have the opportunity to work in a multinational environment for the global market leader in its field. Who are we?

Creating a First Impression That Lasts As the Senior Receptionist, you are not just the first person people see; you are the first point of impact. Your role goes beyond greeting visitors you set the tone and embody our values of hospitality, efficiency, and professionalism. Your ability to manage interactions with poise, build rapport quickly, and represent both JLL and our client s brand with confidence and respect is essential. Through impeccable presentation, you foster a welcoming environment that everyone will remember and appreciate. Leadership in Creating Unforgettable Impressions: Frontline LeadershipServe as the primary ambassador for JLL and the client, leading by example to ensure every visitor and employee experiences exceptional service. Team DevelopmentMentor and guide junior reception staff, fostering a culture of professionalism, warmth, and customer-centricity. Strategic EngagementDevelop and implement strategies to enhance first impressions, aligning with the client s values and JLL s standards of excellence. Excellence in Event Management and Presentation: Event LeadershipTake charge of planning and executing high-profile internal and client events, ensuring they reflect the highest standards of quality and creativity. Innovation and StrategyIntroduce innovative approaches to event logistics and presentation, optimizing resources and enhancing the overall experience. CollaborationWork closely with cross-functional teams to ensure seamless coordination and execution of events that support the client s business objectives. Advanced Stakeholder Management: Primary LiaisonAct as the key point of contact for stakeholders at all levels, ensuring effective communication and collaboration across departments such as Food, Security, Audio Video, and NetOps. Relationship BuildingCultivate strong, strategic relationships with internal and external stakeholders to facilitate smooth operations and exceptional support. Proactive Problem-SolvingAnticipate potential challenges, analyze risks, and develop comprehensive mitigation plans to maintain uninterrupted operations. Championing an Efficient and Safe Workplace: Operational OversightLead the management of meeting room bookings, supply inventories, and documentation processes to ensure an organized and efficient work environment. Safety and ComplianceUphold and enforce safety protocols and compliance standards, ensuring a secure and positive experience for all clients, vendors, visitors, and guests. Continuous ImprovementIdentify opportunities for process enhancements and implement best practices to optimize workplace efficiency and effectiveness. Ensuring Compliance and Responsive Leadership: Incident ManagementOversee escalation and incident reporting procedures, ensuring adherence to all applicable guidelines and best practices. Policy ImplementationEnsure that all team members are trained and compliant with safety and operational protocols, maintaining a trusted and secure workplace environment. Sound like you To apply, you need to be: Knowledgeable and experienced Minimum of 3 years in a high-volume, corporate reception role within a multinational environment. Proven leadership experience, preferably in managing or mentoring a team of receptionists or administrative staff. Strong leadership and team management capabilities. Exceptional customer service skills with a proactive, solutions-oriented mindset Passionate about customers Is customer service second nature to you Are you a team player who s eager to learn with a flexible approach To be outstanding in this role, you will be positive, energetic and able to creatively problem solve. You should also have superb communication skills so you can hit it off with the people you ll be in contact with on a daily basis.

Join our Team About this opportunity: We are now looking for a Senior Security Engineer professional for our Managed Security team. This job role has accountability for researching, designing, engineering, implementing, and supporting security solutions in partnership with the respective stakeholders within Ericsson and / or customer organization and / or 3rd Party Providers. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do: Design, implement, manage, monitor, and troubleshoot cybersecurity defenses, including configuration management, network security, systems security, and monitoring systems / tools. Participate in planning and audit scope development as well as project execution as a critical team member on complex technology related assessments. Play an active role in the design and execution of infrastructure initiatives to ensure an evolving adherence to industry best practices for information security. Lead the execution of the assessment of specific technical areas of a project, supervising other team members and providing coaching where needed. Perform Security Incident Management, including but not limited to: supporting SIEM tools, integrating logs into the tool, creating and modifying rules, investigating and resolving alerts, automating tasks. Research new and emerging threats to gain insight into the evolving threat landscape, and share knowledge with the team. Promote new ideas and new ways of executing projects and internal infrastructure enhancements. Innovate and automate repetitive activities and corrective actions, including broader automation initiatives. Analyzes and recommends security controls and procedures in business processes related to use of information systems and assets, and monitors for compliance Responds to information security incidents, including investigation of countermeasures to and recovery from computer-based attacks, unauthorized access, and policy breaches; interacts and coordinates with third-party incident responders, including law enforcement The skills you bring: Strong knowledge of information security Strong knowledge of SIEM tools (such as McAfee ESM, QRadar, ArcSight, Splunk, etc.), scanning tools (Nessus, Qualys, IBM AppScan, etc.) and PAM tools (BeyondTrust, CyberArk, etc.) Strong knowledge of both Linux-based and MS Windows-based system platforms with a strong technical understanding and aptitude for analytical problem-solving Strong understanding of enterprise, network, system and application level security issues Strong understanding of enterprise computing environments, distributed applications, and a strong understanding of TCP/IP networks along with available security controls (technical & process controls) for respective layers Good understanding of the system hardening processes, tools, guidelines and benchmarks Fundamental understanding of encryption technologies Participate in the out-of-hours on call rotation, providing technical support to the business for incidents Strong knowledge sharing and collaboration skills Deliver results and meet customer expectations Excellent communication skills; English is a must Key Qualifications: Education: BE/ B.Tech (Telecommunication/ Computer Science) Minimum years of relevant experience: 8 to 15 years experience with at least 8 years in IT and 7 years in Security ITIL certification, CCSP, OSCP, Security +, CISSP or similar will be an advantage Basic knowledge of telecommunications networks will be an added advantage Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 768176

Join our Team About this opportunity: We are now looking for a Senior Security Engineer professional for our Managed Security team. This job role has accountability for researching, designing, engineering, implementing, and supporting security solutions in partnership with the respective stakeholders within Ericsson and / or customer organization and / or 3rd Party Providers. The professional will work alongside a highly skilled, diverse team, making sure that the information assets, that we are responsible to protect, are secured. What you will do: Design, implement, manage, monitor, and troubleshoot cybersecurity defenses, including configuration management, network security, systems security, and monitoring systems / tools. Participate in planning and audit scope development as well as project execution as a critical team member on complex technology related assessments. Play an active role in the design and execution of infrastructure initiatives to ensure an evolving adherence to industry best practices for information security. Lead the execution of the assessment of specific technical areas of a project, supervising other team members and providing coaching where needed. Perform Security Incident Management, including but not limited to: supporting SIEM tools, integrating logs into the tool, creating and modifying rules, investigating and resolving alerts, automating tasks. Research new and emerging threats to gain insight into the evolving threat landscape, and share knowledge with the team. Promote new ideas and new ways of executing projects and internal infrastructure enhancements. Innovate and automate repetitive activities and corrective actions, including broader automation initiatives. Analyzes and recommends security controls and procedures in business processes related to use of information systems and assets, and monitors for compliance Responds to information security incidents, including investigation of countermeasures to and recovery from computer-based attacks, unauthorized access, and policy breaches; interacts and coordinates with third-party incident responders, including law enforcement The skills you bring: Strong knowledge of information security Strong knowledge of SIEM tools (such as McAfee ESM, QRadar, ArcSight, Splunk, etc.), scanning tools (Nessus, Qualys, IBM AppScan, etc.) and PAM tools (BeyondTrust, CyberArk, etc.) Strong knowledge of both Linux-based and MS Windows-based system platforms with a strong technical understanding and aptitude for analytical problem-solving Strong understanding of enterprise, network, system and application level security issues Strong understanding of enterprise computing environments, distributed applications, and a strong understanding of TCP/IP networks along with available security controls (technical & process controls) for respective layers Good understanding of the system hardening processes, tools, guidelines and benchmarks Fundamental understanding of encryption technologies Participate in the out-of-hours on call rotation, providing technical support to the business for incidents Strong knowledge sharing and collaboration skills Deliver results and meet customer expectations Excellent communication skills; English is a must Key Qualifications: Education: BE/ B.Tech (Telecommunication/ Computer Science) Minimum years of relevant experience: 8 to 15 years experience with at least 8 years in IT and 7 years in Security ITIL certification, CCSP, OSCP, Security +, CISSP or similar will be an advantage Basic knowledge of telecommunications networks will be an added advantage Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Noida Req ID: 768174

Hello! Youve landed on this page, which means youre interested in working with us. Lets take a sneak peek at what its like to work at Innovaccer. Engineering at Innovaccer With every line of code, we accelerate our customers success, turning complex challenges into innovative solutions. Collaboratively, we transform each data point we gather into valuable insights for our customers. Join us and be part of a team thats turning dreams of better healthcare into reality, one line of code at a time. Together, we re shaping the future and making a meaningful impact on the world. About The Role We at Innovaccer are looking for a Security Engineer-I who will be a part of our eyes on the glass team i.e. individual would be responsible to perform real time monitoring and analysis of the security events. This role will encompass the use of a broad range of security domains (Event Monitoring, Endpoint Security, Incident Management). This role is not a typical monitoring environment, however, would be a great opportunity to learn and grow as you would be exposed to multiple security domains at single time. A Day in the Life This role requires being available on call during weekends and off hours. Perform monitoring and incident response of cyber security events as part of a highly available Security Operation Center (SecOps) Familiarization with multi-cloud setup i.e. AWS, Azure, GCP Ability to read and interpret security related logs from disparate sources Perform real-time monitoring, vulnerability management, security incident handling, investigation, analysis, reporting and escalations of security events generated through various security solutions deployed like SIEM, IDS/IPS, FIM etc. Administration and Contribution to the configuration and maintenance of security solutions such as XDR, Data Leak Prevention, Host Intrusion Detection Systems (HIDS), Network Intrusion Detection Systems (NIDS), and Security Information and Event Management (SIEM). Integration of devices like Linux and Windows machines, Antivirus, Firewalls, IDS/IPS, Web Servers etc. Triage, Investigate, document, and report on information security events. Develop and follow detailed operational processes, procedures and playbooks to appropriately analyze, escalate and assist in the remediation of information security related incidents Understanding of TCP/IP, IPSEC, Syslog and other network protocols Work closely with DevOps, SRE, Engineering, Product departments to remediate security related issues and incidents Good to have Scripting & Automation skills CEH, AWS Cloud Practitioner, AZ-900 or similar certification is desirable What You Need Bachelor s degree in Information Technology, Computer Science Engineering preferred Minimum of 2 to 5 years of prior experience as a Security Analyst Prior experience with core security technologies (SIEM, Firewalls, IDS/IPS, AV, DLP etc.). Understanding of NIST & CIS Benchmarks, OWASP Top 10 & SANS Top 25 Strong understanding of TCP/IP Protocols, network analysis, security applications and devices, vulnerability management, and standard Internet protocols and applications. Experience in one or more security information and event monitoring tools (SIEM). Familiar with AWS Security Hub, Azure Security Center, AWS S3, AWS Inspector, Azure Security Center, EKS, ECS, AKS, etc. Familiar with Amazon AWS/Microsoft Azure services as an IaaS/PaaS containers (Dockers/Kubernetes) Able to work independently, being a team player, ability to work well under pressure Able to multi-task, prioritize, and manage time effectively Collaborates effectively and communicates efficiently Proficient in open source tools & technologies Work in a 24x7 environment and willing to work in all shifts. Ready to take up more responsibilities along-with existing role Capable to understand tools & their backend logic and be open to work with open source solutions We offer competitive benefits to set you up for success in and outside of work. Here s What We Offer Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days. Parental Leave: Experience one of the industrys best parental leave policies to spend time with your new addition. Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? Weve got you covered. Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury. Pet-Friendly Office*: Spend more time with your treasured friends, even when youre away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your childs well-being first. *India offices

Summary The role of Service Desk Analyst is to support the IT team in all aspects of technical service desk management, project tasks and monitoring. ESSENTIAL DUTIES AND RESPONSIBILITIES Action and resolve all incidents / requests that come to the service desk queue or phone lines with the agreed service levels. Ensure that ticket assignments will maximize efficiency. Escalate tickets to the relevant level if required and request updates. Ensure that the entire ticket life cycle is carried out with the highest level of customer service through appropriate communication and follow ups. Proactively keep the end user updated on the current ticket status with related communications. Stay up to date with all relevant technology hardware and software to provide the first level of support. Assist in relevant and identified projects and contributes inputs where required. Assist in disaster recovery testing and support for any production disaster recovery incidents. Contribute strongly to the team in achieving the overall team objectives. Actively gain knowledge from more experienced team members. Ensure that all activities conform to the process and procedures that are in place in the IT department. Ensure complete compliance with internal and corporate policies REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education A degree in IT or relevant experience ITIL Certified General knowledge of information technology, theory, principles, and practices. Any technical qualifications Experience Minimum of 2 years in a helpdesk role. Outstanding time management, organizational skills, oral/written communication skills, critical thinking and attention to detail is required. Ability to interact and communicate with colleagues efficiently and effectively. Be able to work under pressure and against tight deadlines to implement pragmatic and intelligent decisions. Be adaptable and work as an effective member of a team. Work conscientiously and use own initiative. Be calm under pressure and manage stressful situations. Strong MS Office Skills. Strong understanding of Active Directory. Experience support Team and office 365. MFA experience

About the Opportunity Job TypeApplication 23 June 2025 Title Expert Engineer Department GPS Technology Location Gurugram, India Reports To Project Manager Level Grade 4 Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved thisBy working together - and supporting each other - all over the world. So, join our [insert name of team/ business area] team and feel like your part of something bigger. About your team The Technology function provides IT services to the Fidelity International business, globally. These include the development and support of business applications that underpin our revenue, operational, compliance, finance, legal, customer service and marketing functions. The broader technology organisation incorporates Infrastructure services that the firm relies on to operate on a day-to-day basis including data centre, networks, proximity services, security, voice, incident management and remediation. About your role Expert engineer is a seasoned technology expert who is highly skilled in programming, engineering and problem-solving skills. They can deliver value to business faster and with superlative quality. Their code and designs meet business, technical, non-functional and operational requirements most of the times without defects and incidents. So, if relentless focus and drive towards technical and engineering excellence along with adding value to business excites you, this is absolutely a role for you. If doing technical discussions and whiteboarding with peers excites you and doing pair programming and code reviews adds fuel to your tank, come we are looking for you. Understand system requirements, analyse, design, develop and test the application systems following the defined standards. The candidate is expected to display professional ethics in his/her approach to work and exhibit a high-level ownership within a demanding working environment. About you Essential Skills You have excellent software designing, programming, engineering, and problem-solving skills. Strong experience working on Data Ingestion, Transformation and Distribution using AWS or Snowflake Exposure to SnowSQL, Snowpipe, Role based access controls, ETL / ELT tools like Nifi, Matallion / DBT Hands on working knowledge around EC2, Lambda, ECS/EKS, DynamoDB, VPCs Familiar with building data pipelines that leverage the full power and best practices of Snowflake as well as how to integrate common technologies that work with Snowflake (code CICD, monitoring, orchestration, data quality, monitoring) Experience with designing, implementing, and overseeing the integration of data systems and ETL processes through Snaplogic Designing Data Ingestion and Orchestration Pipelines using AWS, Control M Establish strategies for data extraction, ingestion, transformation, automation, and consumption. Experience in Data Lake Concepts with Structured, Semi-Structured and Unstructured Data Experience in creating CI/CD Process for Snowflake Experience in strategies for Data Testing, Data Quality, Code Quality, Code Coverage Ability, willingness & openness to experiment / evaluate / adopt new technologies. Passion for technology, problem solving and team working. Go getter, ability to navigate across roles, functions, business units to collaborate, drive agreements and changes from drawing board to live systems. Lifelong learner who can bring the contemporary practices, technologies, ways of working to the organization. Effective collaborator adept at using all effective modes of communication and collaboration tools. Experience delivering on data related Non-Functional like- Hands-on experience dealing with large volumes of historical data across markets/geographies. Manipulating, processing, and extracting value from large, disconnected datasets. Building water-tight data quality gateson investment management data Generic handling of standard business scenarios in case of missing data, holidays, out of tolerance errorsetc. Experience and Qualification B.E./ B.Tech. or M.C.A. in Computer Science from a reputed University Total 7 to 10 years of relevant experience Personal Characteristics Good interpersonal and communication skills. Strong team player Ability to work at a strategic and tactical level. Ability to convey strong messages in a polite but firm manner. Self-motivation is essential, should demonstrate commitment to high quality design and development. Ability to develop & maintain working relationships with several stakeholders. Flexibility and an open attitude to change. Problem solving skills with the ability to think laterally, and to think with a medium term and long-term perspective. Ability to learn and quickly get familiar with a complex business and technology environment. Feel rewarded For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.