2501 Incident Management Jobs - Page 38

This role is designed around a lead position within the team that will help in shaping the processes, tools, and capabilities and take the SaaS SRE team to world class quality and capability! This SRE lead position will be a key role in the ongoing success of the SaaS business and protecting customer Annual Recurring Revenue by assuring service reliability and instilling absolute confidence in service quality and security. You have: 12+ years of operations, support, SRE, DevOps or related experience, Strong communication skills, including ability to create presentations or dashboards. Experience or familiarity with public cloud native services and components (AWS, GCP, Azure) Experience or familiarity with DevOps technologies (examplesGitHUB, Terraform/Terragrunt, etc) Experience or familiarity with Kubernetes and related technologies (docker, helm, k8s API) Experience or familiarity with Datadog Monitoring tool and ticketing systems like SF.com, ServiceNow, Jira including process and even API integrations Experience with documentation management using Confluence, SharePoint and MS Teams It would be nice if you also had: Experience in Auto-recovery DevOps for continuous service improvement (Backup & Restore strategy). Experience in L2/L3/L3 Application support integration with BU and Product teams Recover, restore, and build self-recovery capability for cloud-native services and components (AWS, GCP and Azure) Ensure Service Assurance for SaaS applications (use cases) deployed across all public cloud hyperscaler providers that CNS SaaS will have. L1/L2 Site Reliability Engineering Operations (event & incident management, change management and execution, security and privacy compliance remediation and mitigation) Provide technical and operational leadership over Agile DevOps practices including documentation, iteration, planning, scheduling, coordinating and executing Help devise and execute strategies for accomplishing service assurance improvements using creative and cost-effective means and methods Encourage and foster SRE contribution and input/participation in continuous service improvements both technical and procedural Collaborate with team members and peers/partner organizations to determine and define best practices that bring benefits to SRE Operations and the SaaS organization Work with Product Managers and R&D teams of SaaS applications (use cases) to determine and support service-level agreements (SLAs), service-level indicators (SLIs) and service-level objectives (SLOs)

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Windows Server Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Hadoop Admin.

Primary Skills Key Roles & Responsibilities: Build and update various kinds of pricing models for new opportunities, scope extension and renewals of existing contracts. Develop P&L and cash flow statements for deals by incorporating the appropriate accounting, legal and other relevant inputs. Support Commercial Leads in developing winning pricing strategy, selecting optimal pricing mechanism, and constructing client business case models. Liaise, mobilize, and manage key stakeholders such as sales, solutions, transition, finance, legal, delivery during proposals to obtain necessary information and solution agreement. Support Commercial Leads to obtain necessary and timely approvals to meet corporate guidelines and stringent timelines. Take ownership of the financial numbers and ensure commercial approach and pricing strategy are in tandem with sales pitch, solution and client ask. Experience in BPO / IT services pricing. Experience in managing pricing processes that involve cross-functional partners. Experience in developing financial models using multiple data sources. Experience in performing competitive analysis to understand market positioning. Experience in developing PowerPoint presentations to present business cases to a senior management audience. Experience in working with various levels of an organization including leadership, peers, and junior team members Short Description Qualifications: 6+ years of experience in a similar Finance/Pricing roles MBA in Finance, M.Com, B.Com / BBM, CA, CFA. Skills: Strong organizational skills, attention to detail, and ability to effectively manage projects supporting multiple business partners. Strong inter-personal and communication skills including enthusiasm, entrepreneurial spirit, resilience, and a collaborative mindset. Excellent analytical skills Advanced MS Excel spreadsheet skills Ability to work independently, take the initiative and have a high level of ownership. Ability to work under pressure with tight deadlines.

69 years of experience in IT Service Management (ITSM), with a strong focus on incident and problem management. ITIL v3 or ITIL 4 Foundation certification (Intermediate or Expert level preferred). Experience with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management. Strong analytical and troubleshooting skills. Excellent communication and stakeholder management abilities. Ability to work in a high-pressure, 24x7 support environment (if applicable). Primary Skills Incident Management: Lead the end-to-end incident management process, ensuring timely resolution and communication. Coordinate with technical teams to restore normal service operations as quickly as possible. Problem Management: Identify and analyze root causes of recurring incidents. Drive the creation and implementation of permanent solutions to prevent incident recurrence. Secondary Skills Experience in managing major incidents and crisis communication. Familiarity with DevOps or Agile environments. Exposure to automation and AI/ML in ITSM processes.

46 years of experience in IT Service Management (ITSM), with a strong focus on incident and problem management. ITIL v3 or ITIL 4 Foundation certification (Intermediate or Expert level preferred). Experience with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management. Strong analytical and troubleshooting skills. Excellent communication and stakeholder management abilities. Ability to work in a high-pressure, 24x7 support environment (if applicable) Primary Skills Incident Management: Lead the end-to-end incident management process, ensuring timely resolution and communication. Coordinate with technical teams to restore normal service operations as quickly as possible. Problem Management: Identify and analyze root causes of recurring incidents. Drive the creation and implementation of permanent solutions to prevent incident recurrence. Secondary Skills Experience in managing major incidents and crisis communication. Familiarity with DevOps or Agile environments. Exposure to automation and AI/ML in ITSM processes.

We are looking for a Service Management lead who is process oriented. Will build/transfer ITIL processes including demand, service portfolio, service catalog and service fulfilment. ITIL and Lean, Six Sigma and/or Agile/Scrum expert desired. 6-10 or more years of service management; ITIL v3 Certified (foundation as a minimum, manager or expert level desirable); Strong verbal and writing skills in order to effectively communicate information to clients and internal team members; Awareness of a number of service management tools such as BMCs IT Service Management (ITSM, Remedy); Time management skills to meet agreed targets; Experience of designing, developing and/or implementing ITIL aligned processes; Primary Skills They must knowledge/experience with Incident, MIM, Service Request, Problem, Change management and SLA reporting. Apart from these, other critical area is CMDB / Asset Management / SCAM. A Senior Service Management Consultant can be a member of a team, leading the team, assisting the lead or working independently. Secondary Skills They lead or work independently designing, developing and implementing deliverables, conducting research and performing analysis. The Service Management Consultant focuses on all of the ITIL service management lifecycle stages and a number of its processes within an outsourcing bid, consulting assignment or an implementation. They will be responsible for aspects of the overall delivery.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Amazon Web Services (AWS) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Facilitate regular team meetings to discuss progress, challenges, and solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Amazon Web Services (AWS).- Strong understanding of cloud architecture and deployment strategies.- Experience with application development and integration in cloud environments.- Familiarity with DevOps practices and tools for continuous integration and delivery.- Knowledge of security best practices in cloud computing.- Must have hand on knowledge on Amazon connect. Additional Information:- The candidate should have minimum 5 years of experience in Amazon Web Services (AWS).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP MM Materials Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that project goals are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning to align application functionalities with business needs, ensuring that the solutions provided are effective and efficient. Your role will require you to be proactive in identifying areas for improvement and implementing best practices to enhance overall performance. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge-sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP MM Materials Management.- Strong understanding of supply chain processes and inventory management.- Experience with integration of SAP MM with other SAP modules.- Ability to analyze business requirements and translate them into technical specifications.- Familiarity with SAP configuration and customization. Additional Information:- The candidate should have minimum 5 years of experience in SAP MM Materials Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Oracle Database Administration (DBA) Good to have skills : Oracle Exadata Database MachineMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve software-related issues.- Collaborate with cross-functional teams to troubleshoot and resolve system problems.- Develop and implement solutions to enhance system performance.- Provide technical support and guidance to end-users.- Document troubleshooting steps and solutions for future reference."1. Experience in shell scripting to automate repetitive tasks.2. Provides the best services possible, yearns for the best outcome, is curious and takes ownership. 3. Able to plan and execute tasks.4. Pro-active in reporting and identifying issues.""1. Oracle database administration At least 5 years 11g, 12c and some experience with 19c. And at least 1 year experience on ZFS/ ZDLRA configuration, integration, patching and support as specified with Exadata.2. Experience oracle database installation and database upgrades. Preferably from 12c to 19c. 3. Sound knowledge of Real Application Cluster and ASM.4. Troubleshooting skills for any issues, Ability to view and interpret relevant logs and provide a reasonable analysis.5. Reorganization of tables, indexes on being fragmented. Performing housekeeping tasks as required purging old files & Unwanted Tables from the Oracle db.6. Incident management, troubleshooting and resolving user requests and problems.7. Familiarity with Oracle CPU and PSU patching procedure.8. Working on standby database creation and their recovery and DR Drill activities.9. Familiarity with tuning utilities and reports For example, AWR, ASH, ADDM, SQLT, SQL Tuning Advisor.10. Familiarity with working on OEM to montior DB and also perform various administration tasks.11. Work with customer service including both internal and external teams in identifying and solving reported field issues" Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Database Administration (DBA).- Good To Have Skills: Experience with Oracle Exadata Database Machine.- Strong understanding of database management principles.- Proficient in SQL and PL/SQL scripting.- Experience in performance tuning and optimization of databases.- Knowledge of backup and recovery procedures. "1.Oracle database administration 12c, 19c or higher2.Exadata administration""1. Contribute to coordination and planning of Application / Infrastructure related activities / outages2. ITIL knowledge and experience in Incident management - Actively monitor service now queues and ensure no ticket/incident is left unattended" Additional Information:- The candidate should have a minimum of 3 years of experience in Oracle Database Administration (DBA).- This position is based at our Pune office.- A 15 years full time education is required. Bachelors of Engineering Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Test Automation Strategy Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Evaluate and implement new technologies to improve application performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Test Automation Strategy.- Strong understanding of software development life cycle methodologies.- Experience with various test automation tools and frameworks.- Ability to design and implement test automation frameworks.- Familiarity with continuous integration and continuous deployment practices. Additional Information:- The candidate should have minimum 5 years of experience in Test Automation Strategy.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Phantom/SOAR & Python experience with Good Development skills Good in ITIS and Understanding and building playbooks with On-prem multi-site clustering Splunk environment Practical experience in monitoring and tuning Playbooks & Use cases Good knowledge of creating custom apps with dashboards / reports / alerts and demonstrate Understanding of Splunk apps Ownership of delivery for small to large Splunk onboarding projects Ability to automate repetitive tasks and reduce noise Implementing and supporting Phantom with good Python, Red Hat and Windows experience Location: Pan India

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP for Utilities Energy Data Management Device Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities1 Design, build and configure applications to meet business process and application requirements related to device management and exception module 2 Resolving the tickets based on the agreed TAT in contract 3 Resolving user issue and support them on daily operational tasks 4 Perform the enhancement and changes 5 Propose the solution as part of global template and recommend the architectural or business changes Technical Experience1 Should have sound knowledge of ISU ABAP 2 ABAP on HANA experience would be an added advantage 3 Good to have SAP IS utilities knowledge 4 should have experience of 3 to 6 years Professional Attributes1 Good Communication Skill2 Flexible to work3 Ability to work under pressure4 Good Analytical skill and presentation skill5 Decision making ability Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP MM Materials Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications. Your role will require effective communication and coordination with stakeholders to facilitate project success and drive continuous improvement in application performance. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure adherence to timelines and quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP MM Materials Management.- Strong understanding of supply chain processes and inventory management.- Experience with integration of SAP MM with other SAP modules.- Ability to analyze business requirements and translate them into technical specifications.- Familiarity with SAP configuration and customization processes. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP MM Materials Management.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Extract data from source system using Data Factory pipelines Massaging and Cleansing the data Transform data based on business rules Expose the data for reporting needs and exchange data with downstream applications. Standardize the various integration flows (e.g decom ALDML Init integration, simplify ALDML Delta integration).

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that solutions are effectively implemented across multiple teams, while maintaining a focus on quality and efficiency in application delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with strategic goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI S/4HANA Accounting.- Strong understanding of financial processes and accounting principles.- Experience with integration of SAP modules and third-party applications.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with project management methodologies. Additional Information:- The candidate should have minimum 12 years of experience in SAP FI S/4HANA Accounting.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Primavera Unifier Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Primavera :Offshore Primavera Configuration Lead - UnifierAs an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Primavera Unifier.- Good To Have Skills: Experience with project management methodologies.- Strong understanding of application design principles.- Experience in configuring and customizing applications to meet user requirements.- Familiarity with integration techniques for various software applications. Additional Information:- The candidate should have minimum 5 years of experience in Oracle Primavera Unifier.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

The Crisis Manager is responsible for evaluating, escalating and managing major customer incidents from intake through resolution at Blue Yonder. The Incident Management team s role is to expedite service restoration in order to minimize or prevent impact to the business. Incident Management provides support 24x7x365. Coordinate activities across teams to ensure timely and successful service restoration Effectively manage Major Incident conference bridges to maintain order and focus on the task at hand Must be able to maintain composure under pressure Must be able to quickly correlate conditions to alerts and understand their impact to business service Articulate incident recaps for Management with detailed yet concise verbal / written communications Collaborate effectively with Manager & team members Prioritize incidents based on Business impact and urgency Ensure when potential Major Incidents are detected they are escalated appropriately Maintain focus on ultimate goal which is to reduce MTTR Promote adherence to Incident Management and ITSM policy and procedures Identify Major Incident follow up items and takeaways for review Identify and drive continuous improvement Work closely with Change and Problem Management teams Prepare incident reports for management consumption Be flexible with schedule including working various shifts to maintain coverage Knowledge, Skills, Abilities Associate has good English language Skills both verbal and written Associate has expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow through Must have excellent organization and technical documentation skills. Ability to work calmly under pressure and meet deadlines. 2+ years hands-on experience in Service Management Methodologies & ITIL/ITSM Framework Overall 6+ years of experience with 5+ years of Incident management activities

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities includeComprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable.\ Strong technical acumen and understanding of IT operations and infrastructure

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Provide technical operations support to clients on supported application, DevOps, middleware, security and infrastructure. Following a Client standard workflow Provide Application ID management support. Provide infrastructure elasticity by auto scaling up/down of resources based on the business requirements Preferred technical and professional experience Technical understanding of Client platform (PaaS), HA infrastructure and load balancers. Provide DR and manual redundancy fail overs. Provide daily, weekly & monthly integrated service management reports across the solution

Johnson Controls is looking for IT Service Technical Analyst to join our dynamic team and embark on a rewarding career journey Provide support for IT systems and applications Analyze incidents and troubleshoot technical issues Maintain documentation and knowledge base Ensure timely resolution of service requests

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to change management Showcasing strong interpersonal teamwork

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability tomanage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to changemanagement Showcasing strong interpersonal teamwork

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Sr Associate IS Engineer-Linux Operations What you will do Let s do this. Let s change the world. In this vital role you will support the day-to-day operation and maintenance of server systems and infrastructure. Administer, monitor, and support Linux based Servers Maintain and monitor server security and compliance standards Monitor server health and generate routine reports Perform patching, updates and backups to ensure compliance Support in incident resolution and troubleshooting Document changes and follow standard operating procedures Recommend process improvements and automation opportunities What we expect of you We are all different, yet we all use our unique contributions to serve patients. The ideal candidate will have a strong background in Linux Servers service delivery and operations. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure Basic Qualifications: Master s degree and 1 to 3 years of IT related experience OR Bachelor s degree and 3 to 5 years of IT related experience OR Diploma and 7 to 9 years of IT related experience Preferred Qualifications: Must-Have Skills: Experience with Linux server operations Experience with virtualization (VMware, Nutanix) Basic scripting knowledge ( Shell scripts, Python, Ansible ) Familiarity with ITIL or incident management workflows Change management expertise Excellent troubleshooting and problem-solving skills Good-to-Have Skills: Exposure to cloud environments (AWS, Azure) Interest in automation tools and infrastructure-as-code Exposure to monitoring tools (Dynatrace) Knowledge of configuration management tools (Red Hat Satellite Server, Ansible) Professional Certifications: Red Hat Certified System Administrator ( RHCSA ) (preferred) Soft Skills: Excellent troubleshooting and analytical abilities Strong communication skills, both written and verbal Ability to work in a fast-paced environment Shift Information: This position requires you to be onsite and participate in 24/5 and weekend on call in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .