19944 Incident Management Jobs - Page 35

Subject: Oracle Production Support Role / Job Title Applications/Software Developer 2 Location: Bangalore (Hybrid, 2 days/week) Position Details Role: Oracle Production Support Domain: Healthcare preferred / Any domain Experience Required: 3-5 years Shift: Canada Time (7:30 PM IST) Primary Skills: PL/SQL Oracle Incident Management (Purely) Direct client interaction Support (60%) and Development (40%) Unix Shell Scripting Interview Process Mode: Face to Face (Preferred): Thursday and Friday Virtual (if candidate cannot come to office) Rounds: 1. Technical (1st round) 2. Manager (2nd round) 3. Client (3rd round) Additional Notes Hybrid work model: 2 days in office per week Candidates from any ...

As an AD Expert, your primary role will involve handling various tasks related to Active Directory (AD) management. This includes commissioning and decommissioning domain controllers, monitoring AD health through regular checks, troubleshooting AD replication issues, managing AD certificates, overseeing ADFS operations, configuring AD sites and services, and managing AD trust relationships. Additionally, your expertise in DNS and DHCP will be crucial in resolving related issues effectively. In the realm of Windows Server and Azure, you will be responsible for tasks such as installing and upgrading Windows servers, troubleshooting server performance issues, managing the patching process effic...

Role Overview: You will be responsible for combining business knowledge with an understanding of Oracle Distribution and Procurement modules to analyze business problems, recommend solutions, and facilitate communication between business and technical teams. Key Responsibilities: - Collaborate with business partners and onsite IT Analysts to translate requirements into Functional Specifications and Design. - Work closely with the technical team for functional design handoff and support in technical design and development. - Test solutions, drive SIT/UAT, and support deployment after go-live. - Act as a Subject Matter Expert in production operations, identify root causes of issues, and implem...

As an experienced candidate with 5+ years of experience, you should have a minimum of 2 full cycles implementation on Oracle Fusion + EBS HCM stream. Your role will involve implementation & support of EBS R12 along with Fusion, where a good functional knowledge in all Oracle ERP Cloud HCM modules is essential. Additionally, you will be required to have knowledge of ERP table structures and assist the Oracle Technical team on development/customizations. Hands-on experience with PL/SQL is preferred for this position. Your ability to work independently and manage multiple task assignments efficiently while meeting project timelines is crucial. You should strive to deliver an exceptional client ...

As an SAP AUTHORIZATION Staff at EY, you will be part of the EY GDS SAP TechOps Team, where you will play a vital role in managing and configuring user roles, profiles, and authorizations for secure and compliant access to SAP systems. Your responsibilities will involve collaborating with cross-functional teams to address issues, enhance applications, and ensure seamless global operations support for clients. **Key Responsibilities:** - Provide day to day Application Management support for SAP Security, including service requests and enhancement requests as Level 2 Application Management Specialist. - Manage and configure user access, roles, profiles, and authorizations for SAP AUTHORIZATION...

As an AIX Specialist at our company in Hyderabad, your responsibilities will include: - Performing performance monitoring using tools such as vmstat, iostat, sar, topas, netstat, and nmon. Analyzing these reports to identify and resolve any performance issues. - Updating ML, TL, APAR, fixing installations, and patch updates on AIX and devices as per customer requirements. - Conducting capacity planning on all servers to optimize resource allocation. - Generating NMON reports and utilizing analytical skills to derive insights. - Adhering to SLA guidelines and actively participating in Incident and Change Management processes. No additional details about the company were provided in the job de...

Role Overview: As a Senior Support Engineer- (IP), your primary responsibility is to ensure the optimal performance and security of network systems by continuously monitoring and proactively troubleshooting technical issues. You will be the main point of contact for both internal and external clients, documenting incidents and resolutions within a ticketing system. Your collaboration with cross-functional teams and vendor support will contribute to overall network enhancement. Key Responsibilities: - Monitor the health, performance, and security of network systems using monitoring tools. - Respond promptly to complex technical and hardware/software issues, documenting incidents and resolutio...

As a Safety Culture Specialist, your role involves driving a Good Catch/Near Miss Program and publishing best practices through a Monthly Dashboard. You will be responsible for developing an HSE training plan and coaching the team on HSE topics. Additionally, you will conduct periodic inspections while contractors are performing activities on site. Your responsibilities will also include conducting site inspections at all Hyd sites and organizing Emergency Mock Drills based on building risk level. It is essential to establish an annual planner and conduct 2 scenarios per quarter. Furthermore, you will need to coordinate and interact with stakeholders, including mock drills and 3rd party asse...

Role Overview: As an Applications Support Engineer II at TNS, you will be responsible for designing, planning, installing, maintaining, and troubleshooting telecom applications and services. You will collaborate with various teams including development, product management, network operations, and external customers to ensure efficient planning, deployment, and management of systems and services provided to TNS telecom customers. Key Responsibilities: - Design, plan, install, administer, and troubleshoot applications, systems, and services in production and lab/test environments - Analyze and resolve complex problems, including interoperability issues caused by hardware, software, or network ...

As a ServiceNow Professional at YASH Technologies, you will play a crucial role in testing ITSM/ITOM/HRSD/CMDB modules within the ServiceNow platform. Your responsibilities will include: - Having 8-11 years of experience in testing ITSM/ITOM/HRSD/CMDB modules in ServiceNow - Demonstrating Automation and UFT experience - Developing and enhancing Automation frameworks - Testing ServiceNow ITSM modules such as Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, and other ITSM applications - Working with defect Management tools like HP ALM/JIRA - Understanding technical and functional design requirements related to ServiceNow - Engaging in ...

As the VP, IAM User Operations at Synchrony, you will play a crucial role in leading and managing the Identity and Access Management (IAM) Operations team, focusing on End User Services. Your responsibilities will include overseeing day-to-day operations of user identity lifecycle management, access provisioning/de-provisioning, access reviews, self-service workflows, and password management tools. You will drive continuous improvement in IAM operations by optimizing automation, workflows, and integration with IT service management platforms. Collaboration with IAM Solution Architects, Security, IT infrastructure, and business partners will be essential to ensure operational readiness and sc...

As an Incident Manager at Ciena, you will play a crucial role as the primary focal point during escalated technical support incidents. Your responsibilities will include evaluating incident requests, leading incident resolution, ensuring Service Level Objective (SLO) performance targets are met, and providing executive-level communication updates. You will collaborate with cross-functional teams, track deliverables for complex outages, and monitor GCC dashboards to ensure SLO compliance. Additionally, you will be responsible for sending heightened awareness notifications for catastrophic events impacting Ciena customers' networks and supporting network access for select customers. Key Respon...

As a Senior Incident Manager at FIS, you will be responsible for providing 24x7 support and management of incidents within a production environment. Your key responsibilities will include: - Acting as the focal point for incident review and escalation when necessary - Ensuring all service level agreements are met, including 24x7 availability and response time parameters - Collaborating with various levels of management and working across different product lines - Implementing the ITIL framework for Incident Management processes - Coordinating and promoting incident management activities across the enterprise - Managing technical and functional specialists during service restoration To qualif...

Hi All, We are urgently looking for the Service Desk Lead for Ghaziabad Location , If interested please share your profile at salma.saifi@cmsitservices.com . Key Responsibility Area: 1. Service Desk Management Oversee day-to-day operations of the service desk team, ensuring high-quality customer support and adherence to service level agreements (SLAs). Supervise and manage team performance, ensuring timely resolution of incidents, service requests, and IT issues reported by end-users. Oversee the service desk email inbox, ensuring timely acknowledgment, triaging, and resolution of customer queries, requests, and incidents submitted via email. Ensure that emails are categorized appropriately,...

Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers Proactive monitoring & Perform documented Escalation process Troubleshooting on Application Support (Off Shelf or Customized) MFDs Troubleshooting on Printers & Troubleshooting on VPN software and Collaboratio...

We are looking for a highly skilled Senior Python Backend Engineer with 6 10 years of experience to lead the design and development of scalable, secure, and high-performance backend services. The role involves architecting backend systems, optimizing databases, ensuring production-ready deployments, and driving code quality and observability. You will work across teams, own key modules end-to-end, and contribute to core engineering decisions. Job Code BS-140 Experience 6-10 years Vacancies 1 Responsibilities Architect and maintain RESTful APIs with strong emphasis on performance, security, versioning, and reliability. Design, optimize, and scale database schemas, queries, and data flows. Ove...

Key Responsibilities Coordinate with business and IT process owners to initiate, scope, plan, and conduct periodic controls assessments to identify areas of risk by evaluating the design and operating effectiveness of Information Technology General Controls (ITGC) over applications, operating systems, and databases as well as the network infrastructure including cybersecurity controls Planning, testing, documentation and reporting Communicate issues to process owners, ensuring their understanding of associated risks and the actions needed to remediate those risks Prepare reports based on the adequacy and effectiveness of controls evaluated/tested Track and Monitors open issues and conducts f...

Join us as an AVP - Server OS Senior Automation and Dev-Ops Engineer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a Server OS Senior Dev-Ops & AIOps engineer you should have experience with: Good Years of relevant experience. Must be an engineering graduate. Knowledge of Linux and Windows operating systems. Bash, Python, Ansible scripting, PowerShell scri...

We currently have an excellent opportunity for a Senior Manager with strong skills in Identity and Access Management (IAM) to join our team in Hyderabad. The candidate is expected to provide a big push to standardize and create foundations, before moving to operational model while continuing to scale. The candidate must also have experience building Auth-0 service for an organization. This role will report to the Vice President - Identity and Access Management and will work alongside and lead two Auth-0 administrators who are in IST time zone. The day-to-day responsibilities include but are not limited to Technical Leadership: Provide technical leadership for enterprise Identity and Access M...

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteri...

The successful candi for this position will effectively utilize prior education and demonstrated work experience to make an immediate, independent contribution to the Network Operations Center team. The NOC is an integral part of AppDirect s 24x7x365 operational environment. This position require occasional shift rotation to cover holidays, weekends, and other normal scheduling requirements as needed to support the business. Flexibility to work any shift as needed is required. What you ll do and how you ll have an impact Own, triage, and resolve customer network (WAN/LAN) related trouble tickets to successful completion. Detection, tracking, and restoration of customer s network connectivity...

Provide L1/L2 support for Accops technologies (HySecure, HyWorks, HyID, HyLite). Perform installation, configuration, and upgrade of Accops components across environments. Troubleshoot issues related to VPN access, virtual applications, desktop delivery, and authentication. Manage and monitor user access, policies, SSL certificates, and gateway configurations. Handle incident management, change management, and problem resolution in line with ITIL processes. Work with Active Directory, DNS, DHCP, and certificate services integrated with Accops. Coordinate with server, network, and application teams for cross-platform troubleshooting. Maintain documentation for configuration, procedures, and k...

Multiplier is seeking a highly skilled Lead Site Reliability Engineer (SRE) to join our engineering organization. This role is critical to scaling and hardening our infrastructure and ensuring the availability , reliability , and performance of our systems. The ideal candi is an experienced engineer with a strong programming background, hands-on experience with modern observability stacks, and a deep understanding of incident management and system reliability practices. What would you do / key responsibilities Design, build, and evolve our observability and telemetry stack using tools such as Sentry, ELK, Coralogix, New Relic, Squadcast , APM platforms Implement and maintain logging, monitor...

Multiplier is seeking a highly skilled Lead Security Engineer to join our engineering organization. This role is critical to designing, implementing, and maintaining robust security measures across our entire infrastructure and applications, ensuring the confidentiality, integrity, and availability of our systems. You will play a key role in building a proactive security posture and fostering a security-first culture. Key responsibilities: Secure Architecture & SDLC: Design and build secure systems across all layers (network, OS, application), implement AppSec and Secure SDLC practices including SAST, DAST, and SCA. Cloud & Container Security: Develop and enforce security best practices for ...

The Lead Engineer, Information Security is a senior-level role responsible for architecting, implementing, managing, and optimizing enterprise firewall and network security solutions across on-premises datacenters and cloud environments. This position provides technical leadership in firewall governance, advanced troubleshooting, policy management, and incident response. The engineer will also ensure compliance through structured change management (CRQ) and continuous improvement of security controls. Roles & Responsibilities Firewall Architecture, Deployment & Management: Design, configure, and maintain enterprise firewalls including Palo Alto Networks, Fortinet FortiGate, Cisco Lead the de...