11785 Incident Management Jobs - Page 35

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role: Service Desk Manager Do: ESSENTIAL DUTIES/RESPONSIBILITIES : - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at ServiceDesk by focusing on reducing incidents, use self-heal and self-help techniques to reduce call flow at SD. - Communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology needs, and respond to customer service concerns. - Train and guide support specialists to effectively utilize help desk problem-management process (the identification, pr...

? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the ...

Candidate to have at least 10 years of IT software consulting experience with 4 years experience supporting or implementing SPM. This role is an ServiceNow SPM Consultant to deliver customer services and support growth of the services business at Wipro. Job Description: 1. Liaison with Clients on Requirements 2. Participate in Requirement Gathering 3. Complete understanding and hands on working experience in Agile and Scrum Methodologies 4. Hands on Experience in ServiceNow Module Demos 5. Hand on Experience in cascading Technical and Functional Requirements 6. Good understanding of ServiceNow Functional aspects of ITBM / SPM Suite 7. Responsible for delivering Industry and ServiceNow best p...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successfu...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

About The Role : Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per So...

Job TitleLead Analyst - P2P Business UnitWCM US Shift LocationBangalore, India Wipro is seeking an Lead Analyst for the Accounts Payable/P2P (WCM) - Bangalore Location. Key Responsibilities: Responsible for day-to-day AP processes within US region. Invoicing, query handling, vendor management, pay run, rejections, reporting Work with Client leads within the various countries to identify needs and areas for improvement Support internal users and vendors with the use of Coupa to process invoices Support global AP processes as required Must have experience working with Asia invoices and local country requirements Experience with Oracle Cloud is a plus Logging all invoices upon receipt and monit...

Network Administrator with Zscaler Category Infrastructure/Cloud Main locationCity -->India, Karnataka, Bangalore Position ID J0225-0314 Employment Type Full Time Position Description: Job TitleNetwork Admin with Zscaler (Network security, firewall/proxy/load balacing) PositionSenior system engineer/Lead Analyst Experience5 Years CategorySoftware Development/ Engineering Main locationBangalore Position IDJ0225-0314 Employment TypeFull Time About The Role : 6+ years relevant technical experience in Network support / operations Minimum 4+ relevant experience Zscaler,ZIA, ZPA, Zero trust mgmt Manage and configure Zscaler policies and rules Troubleshooting Zscalar issues. Configuring Forwarding ...

Position Purpose Job Summary Design, develop and maintain business applications and/or technical components (at the beginning, the applications are already developed in Paris) Perform unit & integration test Deploy new application releases in the qualification environment Provide level 3 expertise/assistance to support APS team Responsibilities Direct Responsibilities Design and develop components/applications on technologies with various frameworks Work in an agile environment Provide support and help the team's junior developers to grow technically. Participate in agile rituals in an organization on the way to be "agile at scale", Interact and contribute with our developers communities and...

Position Purpose This position is part of the IT-Risk & Cyber Security team, which is serving all entities of the BNPP Group in Germany and Austria. The mission of the IT-OPC Professional, in accordance with the defined policy defined, is to assure that there are no gaps left uncovered in terms of IT-Risk assessment, corresponding permanent controls, and that operational governance is in place in all IT teams. The role covers from an IT-OPC perspective, all activities which are in the scope of the served entities (local, central and outsourced activities). Risk assessments, 1st level controls and testing of the effectiveness of IT and Information Security solutions are a major part of the da...

Position Purpose Information security is the protection of information (and associated assets). Information must therefore be protected continuously and appropriately against a wide range of threats by implementing a suitable set of controls, including policies, processes, procedures, organizational structures and software & hardware functions. Information Security is comprised of a number of domains of which Access Management is a major one. Access Management is about defining and implementing security requirements to control access to information and hence to prevent unauthorized access to them. The BNP Paribas Fortis Access Management Team aims at managing the accesses that users of BNP P...

Position Purpose CIB Service Level Agreements Industrialization and management Responsibilities Direct Responsibilities CIB Service Level Agreements scope 1. Catalogue of Services & agreements standardization coordination 2. Coordination with global & Local CIB Managers/Owners to draft Catalogue of Services 3. Maintain the inventory of contracts and / or service catalogue 4. Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements 1. Draft Service Level Agreements for the services provided to its Clients for CIB services 2. Become familiar with the Services Level Agreement template, in particular the insertions required to complete the ...

Position Purpose The key objective of this role is to ensure that processes across IT operate securely. The remit extends across all aspects of IT security (i.e. policies and procedures, authorization and administration of accesses, networks and firewalls, servers and workstations, operation systems, databases and applications), wherever applicable and covers all IT teams and usage of the IT platform by other departments. Another key objective is to ensure that IT maintains an appropriate level of security in compliance with company policy and requirements from regulatory & market authorities and in accordance with recommendations from General Inspection, Compliance, Internal Audit and Exter...

Position Purpose The IT OPS / MCP engineer purpose is to keep our middleware/cloud platform in optimal operation state. Be the first point of contact regarding incident and request regarding this scope. Having a close relationship with development teams. Be able to propose innovative and resilient architecture and platform In order to support ARVAL business growth. Install these platforms and install target applications onto it. Being able to automate recurring activities to avoid human errors and subsequent incident is a key activity for us. We also need to ensure proactive platform monitoring and create needed alerting in order to fix incoming incident as soon as they occurs. Technical exp...

Position Purpose Job Summary Design, develop and maintain business applications and/or technical components (at the beginning, the applications are already developed in Paris) Perform unit & integration test Deploy new application releases in the qualification environment Provide level 3 expertise/assistance to support APS team Responsibilities Direct Responsibilities Design and develop components/applications on technologies with various frameworks Work in an agile environment Provide support and help the team's junior developers to grow technically. Participate in agile rituals in an organization on the way to be "agile at scale", Interact and contribute with our developers communities and...

About Business line/Function : BP2S APS IT Functions Is a set of IT Finance, Client Services and Control System (CSCS), Client Solutions applications in BP2S .We are providing 24 x 7 Support along with rotational on-call Support in Chennai. Currently in Chennai, we have 3 Application (1 C1, 1 C2 and 1 C3). The team provide L1 and L2 Support related to Incident Management & Event Management. Position Purpose The Support Analyst will provides the Monitoring, Support, Investigation, Troubleshooting, Incident Management and Problem Management in multiple technologies and applications. Manages existing systems and subsystems, which applications and business streams rely on, and is responsible for...

Req ID: 316092 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceNow integration lead developer to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). ServiceNow Integration Lead Developer Experience:Overall 8+ years ServiceNow:5+ Years Modules managed in ServiceNow:Should have fair idea about all ITSM modules with good hands on experience inatleast below 1.Incident Management 2. Change Management 3. Problem Management 4. Request Management 5. Configuration Management 6. Knowledge Management 7. Agent & NOW ...

Req ID: 335797 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Associate Director to join our team in Hyderabad, Telangana (IN-TG), India (IN). We are seeking a highly skilled and experienced Delivery Manager to join our team. The primary objective of this role is to Oversee IT Service Management (ITSM) processes based on the ITIL framework. The ideal candidate will have a background in ServiceDesk/End user/Infra support and a proven track record in service management. Key Responsibilities Oversee ITSM processes b...

Req ID: 339520 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade Working Knowledge of Operating Systems such as Windows 7 & 10 Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications Working knowledge of MS Office suite & Skype for business Fair ...

About the Role: Department overview: Global Shared Support for Bangalore Infrastructure EDM Application Support, providing Level 1 to level 1.5 Support for various Products. Global Shared Support is 24/7 365 days process, and this is required so we can Roster (24/7/365), schedule resources for all the tasks/products allocate and provide continue seamless support for different products (EDM, EDMW, Debt Domain, WSO, Thinkfolio, DeltaOne and RegOne) supported by Global Shared Support Team. Current tasks - Monitoring Servers, Monitoring Client Production environments, working on tickets, Runbooks and BAU tasks, EDM - Providing L1 and L1.5. With migration of EDM/EDMW/Debt Domain/WSO L1 and L1.5 a...

Overall Purpose of the Role: The ServiceNow Architect plays a pivotal role in leading the delivery of ServiceNow implementation projects and driving strategic transformational changes in solution deployment. This role is responsible for the architecture, design, implementation, and integrity of the ServiceNow application. Strong knowledge of ServiceNow implementation is essential. The architect will participate in process flow analysis and design, collaborate with the Project Manager/SDM, share best practices, and provide consultative support throughout the technical design of the project. Additionally, the architect will produce detailed functional design documents to meet customer requirem...