16325 Incident Management Jobs - Page 35

oWorks collaboratively with colleagues to define, prioritize, and build offerings. oAccelerates operations, market, and sales readiness for new offerings and manages product development lifecycle. oEngages key cross-functional stakeholders for most effective packaging and positioning. oActs as key market evangelist for solutions events, whitepapers, blogs etc. oSupports the sales and proposal process education, presentations, content development etc. oGood domain expertise for developing security solution architecture oSupports technology vendor engagement and strategy. oDrives and refine product/service improvements informed by client and sales team feedback Your future duties and responsib...

We are seeking a skilled and proactive AWS Application Support Analyst to join our team. This role involves providing Level 2 (L2) and Level 3 (L3) support for cloud-based applications hosted on AWS. The ideal candidate will have strong troubleshooting skills, a solid understanding of AWS services, and experience in application monitoring, incident management, and root cause analysis. Level 2 Support (70%) Monitor application performance and availability using AWS CloudWatch and other tools. Respond to and resolve incidents, service requests, and alerts within defined SLAs. Perform routine operational tasks such as deployments, backups, and patching. Escalate unresolved issues to L3 or devel...

We are looking for an experienced Java Production support to join our team. The ideal candidate should be passionate about coding and developing scalable and high-performance applications. You will work closely with our front-end developers, designers, and other members of the team to deliver quality solutions that meet the needs of our clients. Qualification: Bachelors degree in Computer Science or related field or higher with minimum 4 years of relevant experience. Development / Production support experience in Java and Linux with good knowledge on Oracle database Must be aware about Incident management and change management process. Good knowledge of Unix and SQLs is required. Experience ...

Integrations: Hands on experience with APIs REST, SOAP, Scripted REST API, MID Server Integration, and expertise on using Integration Hub Expert in Service Mapping who can understand the relationships between applications, servers, and infrastructure components. Experience on Cloud Discovery such as AWS, Azure, and Google Cloud Event Management to integrate with monitoring tools for real-time monitoring Orchestration workflows to automate routine tasks Expertise on Performance Analytics KPIs, Indicator Creation Scorecards and Widgets Must-Have: Good competency in Configuring and customize on modules ITSM, of ServiceNow depending on the business Requirement. Design and implement workflows, bu...

MDB Governance: Develop and enforce CMDB policies, procedures, and standards. Define and maintain the CMDB scope, including identification of critical CIs. Establish and monitor CMDB performance metrics to ensure compliance with service level agreements (SLAs) Lead the discussions with stakeholders (internal and external) Provide resolutions for conflicts/ challenges CMDB Design and Implementation: Collaborate with stakeholders to define CMDB requirements and design. Configure and customize the CMDB tool to align with organizational needs. Implement and maintain CI relationships, hierarchies, and attributes.

Mahindra & Mahindra Limited. is looking for Sr. Manager - HHKVA, Service to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit o...

Deloitte is looking for Associate | ITSM (IT Service Management) | Hyderabad | ETP as a Service/ Operate to join our dynamic team and embark on a rewarding career journey Processing requisition and other business forms, checking account balances, and approving purchases Advising other departments on best practices related to fiscal procedures Managing account records, issuing invoices, and handling payments Collaborating with internal departments to reconcile any accounting discrepancies Analyzing financial data and assisting with audits, reviews, and tax preparations Updating financial spreadsheets and reports with the latest available data Preparation of operating budgets, financial statem...

The Security Officer acts as the operational lead at the site level, responsible for implementing security procedures, supervising guard personnel, coordinating with clients, and ensuring all security and safety standards are consistently met. This is a critical leadership role that bridges field operations and client expectations. Key Responsibilities: 1. Site Command and Control: Function as the second-in-command or site head (depending on site size). Lead and monitor all security operations at the designated client site. Ensure guards follow all post duties, site-specific instructions (SSIs), and G4S protocols. 2. Team Supervision: Supervise the deployment and performance of Security Supe...

The Security Officer acts as the operational lead at the site level, responsible for implementing security procedures, supervising guard personnel, coordinating with clients, and ensuring all security and safety standards are consistently met. This is a critical leadership role that bridges field operations and client expectations. Key Responsibilities: 1. Site Command and Control: Function as the second-in-command or site head (depending on site size). Lead and monitor all security operations at the designated client site. Ensure guards follow all post duties, site-specific instructions (SSIs), and G4S protocols. 2. Team Supervision: Supervise the deployment and performance of Security Supe...

We are seeking fresh graduates B tech with CSE or IT 1 to 2 years of experience to join our L1 Production Support team where you will play a critical role in ensuring the stability and performance of enterprise applications and infrastructure This is a great opportunity to build a strong foundation in IT operations and support Key Monitoring Continuously monitor application and infrastructure health using tools like Nagios Grafana Splunk or custom dashboards Incident Management Acknowledge log and categorize incidents perform initial triage and resolution for known issues Alert Handling Respond to system alerts and take predefined actions or escalate as necessary Job Monitoring Monitor and m...

The CCTV Operator is responsible for operating and monitoring surveillance systems to safeguard people, property, and infrastructure at client locations across South India. This role involves real-time monitoring, incident detection, reporting, and supporting emergency response through CCTV systems, access control integration, and event logging. Key Responsibilities: 1. CCTV Surveillance Monitoring: Monitor multiple live camera feeds in real-time from control rooms across various zones. Ensure continuous surveillance of critical and sensitive zones such as entry/exit points, lobbies, warehouses, data centers, etc. Immediately alert on-site security supervisors in case of suspicious activity,...

The Security Guard is responsible for ensuring the safety and security of the client premises, personnel, and assets. The role includes access control, patrolling, monitoring surveillance equipment, and responding to incidents. Security Guards are deployed across commercial, industrial, residential, and institutional establishments. Key Responsibilities: 1. Access Control: Monitor and control entry and exit of personnel, vehicles, and materials. Check employee and visitor identification cards and maintain registers. Issue visitor passes and ensure they are surrendered before exit. 2. Patrolling & Surveillance: Conduct scheduled and random patrolling of assigned premises. Check for signs of u...

We are seeking a highly skilled and motivated DevOps Engineer to join our team. The ideal candidate will be a self-starter, a creative problem-solver, and eager to learn new technologies. You will be instrumental in designing, building, and maintaining our cloud infrastructure, with a strong focus on automation, scalability, security, and reliability. This is an exciting opportunity for a professional who is passionate about modern cloud-native principles, practices and operational excellence powered by AIOps. Key Responsibilities Design, implement, and manage a robust, scalable, and secure cloud infrastructure on AWS Cloud . Develop and maintain Infrastructure as Code (IaC) using Terraform ...

Third-Party Risk as a Service (RSS) Senior As part of our EY- NFS TPRM team, you will help clients enhance their business performance by translating their strategies into realities. Working with EY-high performing teams, you will help clients to grow, innovate, protect, and optimize their business performance. The opportunity We re looking for Seniors with expertise in Third-Party Risk Management to join the leadership group of our RSS team. It is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. Your key responsibilities Lead and work closely with the manager in the delivery of Third-Party Risk Management (TPRM) engagement...

Assistant Security Manager to join our Physical Security team. The successful candidate will assist in the management and implementation of comprehensive security measures to ensure the safety and security of our facilities, personnel, and visitors to oversee all aspects of security and safety within our organization. This role involves managing surveillance and access control, vendor relations, visitor and material movement, as well as developing and implementing comprehensive security training programs. The manager will lead efforts in incident management, executive protection, and emergency preparedness. Key Responsibilities: Surveillance and Access Control Management: Oversee the install...

Job Description The Lead (Process Excellence) is responsible for ensuring that an organizations processes, operations, and activities adhere to regulatory guidelines, industry standards, and internal policies. Their primary focus is to establish and maintain a systematic approach to compliance & excellence with relevant laws, regulations, and best practices. This role involves overseeing and managing compliance programs, monitoring processes, and collaborating with various departments to mitigate risks and maintain a culture of integrity. Key Responsibilities Developing Strategies: Design and implement strategies for maintaining and improving process compliance across the organization. Stay ...

Monitor and manage network environments Ensure optimal performance and update of critical network infrastructure Provide technical support to end users Resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Maintain and update network and compute environments Collaborate with other functions and teams within IT and the wider business unit Troubleshoot and resolve complex technical issues Maintain knowledge documentation Document network configurations, procedures and known issues Assist in the implementation of new technologies Implement and upgrade new services and platforms, adhering to appropriate change controls ...

We are seeking a highly motivated and detail-oriented Technology Audit Lead to join our Internal Audit team. This role is ideal for someone with strong experience in auditing frameworks such as NIST, SOC 1 & SOC 2, and COBIT, and who possesses a deep understanding of technology controls. The successful candidate will assess the design and effectiveness of technology controls across various systems and processes, providing assurance to senior leadership on the organization s IT audit and risk posture. Key Responsibilities Plan, execute, and report on technology audits covering infrastructure, applications, cybersecurity, and cloud environments. Assess IT control frameworks including but not l...

The Senior Application Support Engineer will be a very hands-on, senior member of the Technical Support Team responsible for providing technical assistance to zeta interactive clients and internal business functions. This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills. Education: BSC / BTech / MCA / MSC Shift Timings: EST / PST Time Zone Role: 24/7 Support Must Have - Functional Skills and Experiences Experience leading technical support teams At least 3+ years experience in 24/7 environment providing technical support Extensive problem solving and debugging skills Experienced in Problem...

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is...

About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthoriz...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Join Barclays as an Infrastructure Engineer role, where you are responsible for enhancing existing processes, reporting and controls whilst ensuring the flawless execution of BAU. Driving through efficiencies and process improvements standardising processes across SBU s where possible. At Barclays, we dont just anticipate the future - were creating it. To be successful in this role, you should have below skills: Strong knowledge and support experience of Active Directory services on Windows 2012/2016/2019/2022 Advanced scripting skills in PowerShell. Able to manage own workload effectively prioritize tasks during times of changing priorities/schedules. Is good at presenting technical / busin...

Location: Bengaluru Designation: Consultant Consulting Technology: ITSM | Consultant Your potential, unleashed. India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excel...