19944 Incident Management Jobs - Page 37

Role Overview: As an L2 DLP Analyst at our company located in Airoli, you will be responsible for advanced monitoring, analysis, and response to data loss prevention incidents. Your role will involve investigating and responding to complex DLP incidents, fine-tuning DLP policies, collaborating with various teams, and mentoring L1 analysts to ensure the protection of sensitive data. You will play a crucial role in leading remediation efforts, optimizing DLP tools, providing training and mentorship, preparing detailed reports, and contributing to continuous improvement initiatives. Key Responsibilities: - Investigate and respond to complex DLP incidents escalated by L1 analysts. - Perform in-d...

As a Deployment Analyst, you play a critical role in managing and coordinating the deployment of software, systems, and updates across multiple environments. Your responsibilities include ensuring efficient, on-schedule deployments with minimal disruption to business operations. You will troubleshoot deployment issues, monitor post-deployment performance, and enhance deployment processes through automation and best practices. Key Responsibilities: - Manage end-to-end release processes, coordinating with clients and engineers. Prepare knowledge base documentation as needed. - Troubleshoot post-deployment issues and collaborate with relevant teams for resolution. - Identify opportunities to au...

As a Senior Employee Technology Support Analyst at Morningstar DBRS, you will play a crucial role in supporting a diverse set of Products and Services within an agile cross-functional product development team. Your responsibilities will include applying technical knowledge to assist end-users and stakeholders, researching to identify issues, providing timely resolutions and effective communication of outcomes. You will also be responsible for building a knowledge base for end-users and support analysts, making software improvement recommendations, and tracking resolution approaches for credit products and data issues. Additionally, you will need to demonstrate a high sense of ownership, arti...

**Job Description:** At South Star, you will be part of a team dedicated to empowering businesses in the telecom sector through comprehensive IT infrastructure support and management solutions. Specializing in various services like application environment support, network monitoring, and end-user support, our focus on the telecom industry enables us to deliver tailored results to our unique clients. **Key Responsibilities:** - Collaborate with stakeholders to understand business requirements and translate them into technical solutions within the ServiceNow platform. - Design and develop ServiceNow applications, modules, and integrations based on business needs. - Configure and customize Serv...

Your role as a Technical Support Specialist will require you to have the following skills and qualifications: Role Overview: You should have excellent communication skills, both spoken and written. Your experience in handling voice calls and managing and resolving issues efficiently will be crucial. Knowledge of ITIL processes, specifically Incident Management and Service Request fulfillment, will be necessary. Additionally, you must be able to document technical details accurately and update processes as required. Key Responsibilities: - Monitor the Incident Management queue, assign/reassign tickets, and follow up according to standard procedures. - Execute service requests raised in the ti...

As a Site Reliability Engineer in our team, you will play a crucial role in ensuring the smooth operation of our systems by continuously monitoring performance and swiftly addressing any potential issues. Your responsibilities will include: - Continuous monitoring of system performance to proactively identify and resolve issues before they impact users. - Responding to incidents related to monitoring systems, troubleshooting Level 1 issues promptly. - Analyzing monitoring data to detect trends and anomalies for early issue identification. - Collaborating with development and platform teams to enhance application performance and reliability. - Participating in on-call rotation to provide supp...

As a Production Engineer - Incident Management at IDFC FIRST Bank, you will be responsible for monitoring and managing production incidents to ensure timely resolution and minimal impact on business operations. Your role will involve collaborating with cross-functional teams to identify root cause of incidents, implementing preventive measures, and developing incident management processes. Conducting regular incident reviews, providing technical support to junior team members, and staying updated on industry best practices will be key responsibilities. Key Responsibilities: - Monitor and manage production incidents, ensuring timely resolution and minimal impact on business operations. - Coll...

Role Overview: You will be a member of Global Business Services supporting the Inbound Transportation team at Walmart Global Tech in Gurgaon. As part of the team, you will be responsible for day-to-day tasks and duties related to the transit of freight. Your primary role will involve route shipments to distribution centers, troubleshoot shipment problems, communicate effectively with internal and external stakeholders, develop and expand your skills, and ensure compliance with company policies and standards. Key Responsibilities: - Facilitate daily requests for incoming volumes and drive resolutions - Monitor the team mailbox regularly to respond to all queries within stipulated timeframes -...

As an experienced and organized Operations Executive B2B at YOUGotaGift, your role will involve supporting the daily operations of the business with a keen attention to detail. You will collaborate with internal teams, stakeholders, and clients to enhance operational efficiency, ensuring accurate order processing and maintaining product catalogues. The ideal candidate should adhere to SLAs and KPIs, follow processes diligently, and demonstrate strong time management skills. **Responsibilities:** - Receive and execute incoming B2B orders with accuracy, quality, and completeness. - Coordinate order fulfillment process, including order entry and processing. - Maintain SLAs of order processing a...

As a Project and Operation Management professional, you will be responsible for providing leadership and supervision to team members of the Antivirus, Email, DCT & DLP team. Your role will involve ensuring that appropriate skilled resources are in place to meet required service levels. You will also be responsible for monitoring uptime, performance, and utilization of all Antivirus, DLP & Email Infrastructure. Key Responsibilities: - Provide L2, L3 support to L1 Teams (Techteam/CST) for resolution of issues related to Antivirus, Email, DCT & DLP. - Initiate configuration changes, perform impact analysis, validate & approve by competent authorities, plan & execute approved changes, and mainta...

Monitor and support SAP BW/DataSphere environments, manage production incidents and service requests, troubleshoot reporting issues, coordinate with IT teams, support upgrades, document fixes, and continuously improve operational processes. Required Candidate profile 5+ years experience in SAP BW/DataSphere operations with strong production support and incident management skills, exposure to SAP reporting tools, ITSM (JIRA/BMC), and good communication.” Perks and benefits 1 Hybrid 2 Employee Focused 3 professional growth

Monitor and support SAP BW/DataSphere environments, manage production incidents and service requests, troubleshoot reporting issues, coordinate with IT teams, support upgrades, document fixes, and continuously improve operational processes. Required Candidate profile 5+ years experience in SAP BW/DataSphere operations with strong production support and incident management skills, exposure to SAP reporting tools, ITSM (JIRA/BMC), and good communication.” Perks and benefits 1 Hybrid 2 Employee Focused 3 professional growth

Role Overview: You will be working as a Firewall Support Level 1 providing exceptional customer service in a fast-paced multitasking service desk environment. Your responsibilities will include phone, chat, and email support, logging and tracking communications in the ticketing system, troubleshooting hardware, software, and communication issues, and continuously improving processes. Key Responsibilities: - Provide phone/chat/email support to customers. - Consistently apply handling processes. - Log and track all communications into the ticketing system. - Establish quality working relationships with customers. - Resolve caller inquiries by utilizing established procedures and interacting wi...

Manage SOC operations and coordinate incident response. Develop security policies and procedures. Monitor alerts, mentor analyst team. Conduct security audits, collaborate with IT teams, maintain cybersecurity trend knowledge. Required Candidate profile 5+ years cybersecurity experience, 2+ years leadership role. Strong SIEM and incident response proficiency. CISSP or CISM certification required. Proven incident management and team mentoring skills.

1 Role** L1 Service Desk Support associate 2 Required Technical Skill Set** Technical Support 3 Desired Experience Range** Minimum of 1 year exp in international call taking profile 4 Location of Requirement Bangalore Desired Competencies (Technical/Behavioral Competency) - Infrastructure technical support experience - Willingness to work in night shifts and weekends - Good functional knowledge of desktop/hardware/messaging/networks - Excellent communication skills Good-to-Have CompTIA A+, N+, ITIL Foundation certification Responsibility of / Expectations from the Role 1 Voice and chat support 2 Technical troubleshooting mainly related to desktop/OS, Networking, Messaging 3 Excellent Custome...

Job Title: Customer Operations Specialist Sr.- LOcation-Delhi NCR Shift--Rotational Shift. Application Instructions When applying, please select any two skills from the list below that best match your expertise. Your profile will be evaluated based on the chosen combination, ensuring alignment with our organisational needs. Role Summary: Key Skills (Choose Any ) Candidates are requested to select a combination skills from the list below when applying. This will help us align your profile with the most suitable responsibilities. 9. ServiceNow Configuration Define and maintain ServiceNow configuration strategy Analyse requirements and prioritise workstreams Track performance and stability metr...

Proficient in Incident Management and Response, Qradar. In-depth knowledge of security concepts such as cyberattacks and techniques threat vectors risk management incident management etc. Responsible for working in a 24x7 Security Operation center SOC environment Provide analysis and trending of security log data from a large number of heterogeneous security devices Provide threat and vulnerability analysis as well as security advisory services Analyse and respond to previously undisclosed software and hardware vulnerabilities. Investigate document and report on information security issues and emerging trends. Knowledge of various operating system flavours including but not limited to Window...

Role: Technical Support Representative Mandatory Skills Excellent communication skills (verbal and written) Chat experience in previous roles Good typing skills Ability to work in a 24/7 environment, including night shifts and weekends Experience in core tech support projects 6+ months of experience in infrastructure, storage, or service desk Experience in product troubleshooting and resolving issues/tickets CTC: Up to 5LPA, as per the skill set & experience at the time of interview Night shifts + two days rotational off WORK FROM OFFICE ONLY

As a Senior Technical Consultant, ServiceNow, you will own the end"‘to"‘end solution build, ensuring every deliverable meets platform standards and best practices. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants to refine complex solutions. Beyond core ITSM, you will lead work on at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate intricate business needs into secure, scalable outcomes. Your deep platform expertise will influence platform"‘wide implementations and drive consistent, high"‘quality results across engagements. Roles and Responsibilities Solution and...

We are seeking a highly skilled and experienced Senior Technical Consultant- ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM). Roles and Responsibilities Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team Customize and configure core ServiceNow app...

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteri...

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteri...

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteri...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Respo...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Res...