2501 Incident Management Jobs - Page 37

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation ? ? ? Mandatory Skills: Service Desk Management. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge - Knowledge of assigned process, tools and systems - Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No. Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Title: Senior ServiceNow Developer Exp: 8-15yrs Location: Should be local to Bhilai, Chhattisgarh. As a Senior ServiceNow Developer, you'll be at the forefront of our ServiceNow initiatives. This includes: Designing, developing, and implementing robust ServiceNow solutions across various modules like ITSM, ITOM, HRSD, CSM, and custom applications, always keeping best practices in mind. Leading and mentoring our junior and mid-level ServiceNow developers in Bhilai. You'll provide invaluable guidance, conduct code reviews, and offer technical support to truly elevate their skills and get them interview-ready. Conducting training sessions and workshops for the Bhilai team, covering everything from specific ServiceNow modules to development methodologies and troubleshooting techniques. Collaborating closely with stakeholders to grasp business needs and translate them into effective ServiceNow solutions. Integrating ServiceNow with other platforms using various methods (REST, SOAP, Integrations Hub, you name it!). Creating and maintaining comprehensive technical documentation for all your ServiceNow implementations. Participating in the full software development lifecycle from gathering requirements to design, development, testing, deployment, and post-implementation support. Troubleshooting and resolving complex technical issues within ServiceNow instances, applications, and integrations. Staying ahead of the curve with the latest ServiceNow features and trends to continuously recommend improvements. Contributing to the ongoing refinement of our development processes and standards. We're looking for someone with a strong blend of technical prowess and a passion for mentorship. Here’s what we need: A Bachelor's degree in Computer Science, IT, or a related field. ServiceNow Certified Application Developer (CAD) certification is non-negotiable. ServiceNow Certified System Administrator (CSA) certification is highly preferred. A minimum of 5+ years of hands-on experience as a ServiceNow Developer. Proven experience developing and implementing solutions across multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps). Strong command of JavaScript, HTML, CSS, AngularJS, and GlideScript. Extensive experience with ServiceNow development best practices, including scripting, workflow configuration, UI policies, client scripts, business rules, ACLs, and transform maps. Demonstrated experience with ServiceNow integrations (REST API, SOAP, JDBC, etc.). Excellent understanding of the ServiceNow platform architecture and data model. Solid grasp of ITIL principles and their application within ServiceNow. Exceptional problem-solving and analytical skills. Strong communication, interpersonal, and presentation skills. The ability to work independently and as part of a team, with a genuine commitment to mentoring and sharing your knowledge.

Having knowledge in managing Storage Area Networks (SAN), Network Attached Storage (NAS) Experienced with HP Storage and Brocade switches Assess the enterprise environment with focus on SAN infrastructure to identify the single point of failures (SPoF) and address them to enhance system availability and uptimes Institute a data-driven approach and work with Service Owners to integrate the Knowledge Management Modules and Asset knowledge across the Infrastructure. Drive discussions with various IT teams and leverage Storage Infrastructure to foresee opportunities to unify the operations console across businesses within customer businesses. Worked with development team to provide inputs on Storage Infrastructure for building the in-house tools. Storage Management duties include Administration, monitoring and configuring of the following technologies using Storage and SAN switch management tool Create, Monitor and Manage remote/local replication on storage systems Creating luns, Mapping and Masking of LUNS Manage zoning activities on brocade switches and Manager, and web tools including zone create / delete / modify Expertise on any Flash Storage Systems Analyze, Plan and Perform data-migration between storage systems and storage tiers via host or storage controller based software. Expertise in Brocade/Cisco SAN Switch Administration, Zoning configuration, Fabric OS Administration, Upgrading FOS versions, FC Troubleshooting. Perform Incident resolution, Problem Determination and Root Cause Analysis in accordance with Service Level Agreements Familiar with Service Now for Incident Management, Change Management, Problem Management and Capacity Management. Analyzing performance statistics at the disk frame and host level to verify disk I/O health and identify any bottlenecks Coordinate and/or apply microcode & firmware upgrades as required Analyze resource utilization from monthly reports on LUN utilization, storage array port utilization and storage space utilization. Use the data for trend analysis and capacity planning Perform service management tasks including Problem management , Incident management , Change management and performing peer review of all san changes Creating operational procedures for the administration of SAN disk across multiple disk vendor hardware and software solutions Create and manage documentation in-line with existing standards Vendor liaison on hardware and software issues, including escalation of problems that pertain to vendor technology Implementing best practice for best RPO, RTO and high availability Mandatory Skills: BackupExec Backup.

Proactive Monitoring of all the alerts from the CS SYS age Report Generation via eHealth Scheduled maintenance activity (like shutdown / start-up of servers etc..) Monitor batch jobs and restart activity if required Monitor backup and restart activity if required Monitor patch deployment / package release and do it manually if required User Tasks Creation / Deletion / Change / Move IDs Coordinate with various support groups/vendors for Datacenter Issues Perform MIS Reporting / Maintain CMDB Perform Incident Management for all Server related Incidents. Perform IMAC Activities / Housekeeping tasks on the server Perform releases after the change is raised and approved Resolve all incidents vis self or the support of L2 Resource Own the responsibility for Availability of the Systems & Applications. Trend Analysis Problem Identification , Root Cause Analysis , Recommend Changes Proactive recommendations based on best practices Prepare Monthly system health MIS and review with L2 & Operation Manager (OM). Ensure Compliance and Update Standard Operating Procedures.

" Job Title : Assistant Manager \u2013 SAP S\/4HANA Operation Support \u2013 SAP Basis & CPI Job Location - Mumbai Job Description: We are looking for a skilled and proactive SAP Operation Support Team Member to join our SAP S\/4HANA operations team. The ideal candidate should have 4 to 5 years of strong technical experience in SAP Basis administration and SAP Cloud Platform Integration (CPI), with hands-on exposure to SAP S\/4HANA deployed via RISE with SAP. This role focuses on ensuring the stability, performance, and providing technical support, and managing integration scenarios across the SAP systems hosted in a RISE environment. Roles and Responsibilities: Provide day-to-day operational support for S\/4HANA, 3 rd Party, etc. with a primary focus on SAP Basis and CPI. Perform SAP Basis administration activities including user and role management, system monitoring, transport management, and job scheduling. Monitor system health and performance KPIs, analyze logs, and proactively identify and resolve issues. Support SAP upgrades, patch management, and system refreshes in coordination with SAP and other vendors. Manage and monitor SAP CPI interfaces and iFlows, including troubleshooting failures, mapping errors, and connectivity issues. Collaborate with SAP support teams and internal stakeholders for issue resolution and system optimization. Work with change and incident management processes following ITIL best practices. Maintain documentation of system configurations, standard operating procedures, and troubleshooting guidelines. Participate in business continuity planning and disaster recovery drills. Support Go-Live and hypercare activities for SAP projects and rollouts in the RISE environment. Experience: Bachelors degree in Computer Science, Information Technology, or a related field. 4 to 5 years of hands-on experience in SAP Basis administration and SAP CPI (SAP Integration Suite). Experience supporting SAP S\/4HANA systems in a RISE with SAP (Private Cloud or Public Cloud) environment. Strong understanding of SAP system architecture, transport landscape, and security concepts. Hands-on experience with SAP BTP, SAP CPI, and working knowledge of adapters (HTTP, SFTP, IDOC, etc.). Familiarity with integration between SAP and third-party systems using CPI. Understanding of cloud platform operations, particularly hyperscalers like AWS, Azure, or GCP. Ability to coordinate with SAP and cloud vendors for incident resolution. Preferred Certifications: SAP Certified Technology Associate \u2013 System Administration (SAP Basis) SAP Certified Development Associate \u2013 SAP Integration Suite \/ CPI

About the Job We are looking for an experienced Critical Incident and Problem Manager to join our IT Infrastructure team. This role is critical in ensuring the high availability and stability of our systems by driving the resolution of major incidents and leading root cause analysis for recurring issues. The ideal candidate will be a proactive problem solver, skilled in cross-functional coordination, and comfortable navigating complex technical environments. As Critical Incident and Problem Manager, You Will Drive all major incidents to resolution as quickly as possible. Provide coordination across all support teams to ensure the timely resolution of incidents. Provide timely, regular, and comprehensive updates to key stakeholders. Review incidents to ensure that they are documented correctly in the Incident report as per the Incident Management process. Participate in regular incident meetings to review open incidents and drive timely closure. Perform post-incident review for major incidents to capture lessons learned and ensure closure of improvement plans. Create an incident report for key stakeholders containing an executive summary and the incident timeline. Track and report all critical incident management-related KPIs. Run root cause analysis meetings to identify issues, lessons learnt, and preventive actions. Work with various support teams to drive problem tickets to closure. Track follow-up actions, ensuring timely closure of problem tickets. Perform analysis to identify and register problem tickets. Gatekeeper of all known errors. Track and report all problem management-related KPIs. As a Critical Incident and Problem Manager, You Need Bachelor s degree in Business, Computer Science, or related discipline required or equivalent work experience. 5 to 7 years managing complex IT initiatives in a global enterprise environment. Experience in technical incident and problem management in a highly dynamic global organization. Experience in Infrastructure (Storage, Network, Windows, Linux, etc), information security, and/or web/application/middleware services. A good understanding of business processing operations (BPO) is a plus. Strong communication skills and able to articulate complex matters in a concise manner to non-technical audiences. Good interpersonal skills with the ability to manage different internal teams well. Strong analytical skills and able to deal with complex technical and process subject matters. Self-motivated and able to work independently. ITIL certification is required. ,

Develop and execute Validation strategies in line with client needs and regulatory guidelines (GxP, 21 CFR Part 11, GAMP 5, ICH Q9). Create and maintain validation documentation, including Validation Plans, IQ/OQ/PQ protocols, URS, RTM, and other required documents. Conduct impact assessments, risk assessments, and manage change control processes. Handle CAPA, incident management, and release management activities related to Validation activities. Develop and maintain in-house SOPs related to Validation processes and ensure adherence to QMS. Utilize JIRA for tracking tasks, issues, and project progress. Collaborate with cross-functional teams to ensure successful Validation Documents preparation. Stay up-to-date with industry best practices and regulatory changes related to Validation. Qualifications 5+ years of proven experience in serialization implementation within the pharmaceutical industry. Strong understanding of regulatory requirements (GxP, 21 CFR Part 11, GAMP 5, ICH Q9). Experience with validation protocols (IQ, OQ, PQ) and documentation (URS, RTM). Familiarity with quality management systems (QMS) and SOP development. Proficiency in using JIRA or similar project management tools. Excellent communication and interpersonal skills. Preferred Skills Experience with specific serialization software and hardware solutions (mention specific platforms if applicable). Knowledge of supply chain management principles. Certification in relevant areas (e.g., quality management, project management).

Oracle ERP Technical Support Consultant Jobs | 5+ years | Hyderabad, Telangana(Remote) Job Description Job Brief: Oracle ERP Technical Support Consultant Overview The role we are currently hiring for is to provide backfill ERP Oracle support to the business, manage change implementation and fulfil best practice approach and governance over this technology. Within this role you will be expected to have a strong understanding of the Hiscox business and how the Oracle technology supports both the central and business unit finance functions. This position sits within a team of hybrid technical/functional specialists at Hiscox, supporting our Oracle Cloud software services. Responsibilities Manage, from both technical and functional perspective, Oracle ERP in support of Finance function; including security, updates, process development and documentation etc. Design and configure Oracle ERP in order to deliver and maintain a solution that best accommodates the needs of the Hiscox business Supporting the Business through their key financial processes ensuring that the system is effectively supporting their needs Monitor and maintain the Oracle systems ensuring that processes are operating effectively and that data is transferring between the various applications correctly Problem and incident management of issues arising on the Oracle platform as well as the data movements between the different systems. Working effectively with other areas of Group IT to ensure that changes and issue resolution are performed effectively and efficiently Problem solving to identify and resolve issues associated with Oracle applications and related components Active engagement in the planning, scoping, managing and creation of deliverables as part of a team supporting / implementing ERP functionalities Delivery of tasks related to the Oracle technology including support, change and test related activities Where appropriate, be involved in the requirements gathering process, providing guidance and support to ensure decisions are made in line with Hiscox strategy and standards Help to establish best practices around the support of the Oracle platform working with project teams and business partners Liaising with Oracle Support to ensure issues are effectively resolved and to assist in the implementation of ongoing patch changes on the platform Requirements and Experience At least 5 years Oracle ERP implementation experience across our core financial modules, namely; Accounts Payable ( AP ), Accounts Receivable ( AR ), Cash Management ( CE ), Fixed Assets ( FA), Intercompany ( ICO ), Accounting Sub Ledger ( ASL ), General Ledger ( GL ), Oracle Tax ( ZX ), Reporting ( BI / OTBI / FRS ) Good working knowledge of financial processes that support the ERP application Relevant experience working in financial / commercial roles preferably within the insurance sector Ability to translate technical information to non-technical individuals is essential, as well as the ability to present this to a range of audiences at different levels of the organisation in a clear and concise way Excellent communication skills Location and Duration This is for a Senior Offshore or Medium Nearshore Software Developer role. Language: English The duration of the statement of work will be 7 months commencing on 1st June 2025, with a possibility of extension, depending on the project needs and performance. Required Knowledge, Skills, and Abilities Whom we are looking for p Job Brief: Oracle ERP Technical Support Consultant /P br p Overview br The role we are currently hiring for is to provide backfill ERP Oracle support to the business, manage change implementation and fulfil best practice approach and governance over this technology. Within this role you will be expected to have a strong understanding of the Hiscox business and how the Oracle technology supports both the central and business unit finance functions. This position sits within a team of hybrid technical/functional specialists at Hiscox, supporting our Oracle Cloud software services. br /p p Responsibilities br Manage, from both technical and functional perspective, Oracle ERP in support of Finance function; including security, updates, process development and documentation etc. br Design and configure Oracle ERP in order to deliver and maintain a solution that best accommodates the needs of the Hiscox business br Supporting the Business through their key financial processes ensuring that the system is effectively supporting their needs br Monitor and maintain the Oracle systems ensuring that processes are operating effectively and that data is transferring between the various applications correctly br Problem and incident management of issues arising on the Oracle platform as well as the data movements between the different systems. br Working effectively with other areas of Group IT to ensure that changes and issue resolution are performed effectively and efficiently br Problem solving to identify and resolve issues associated with Oracle applications and related components br Active engagement in the planning, scoping, managing and creation of deliverables as part of a team supporting / implementing ERP functionalities br Delivery of tasks related to the Oracle technology including support, change and test related activities br Where appropriate, be involved in the requirements gathering process, providing guidance and support to ensure decisions are made in line with Hiscox strategy and standards br Help to establish best practices around the support of the Oracle platform working with project teams and business partners br Liaising with Oracle Support to ensure issues are effectively resolved and to assist in the implementation of ongoing patch changes on the platform Requirements and Experience br At least 5 years Oracle ERP implementation experience across our core financial modules, namely; Accounts Payable ( AP ), Accounts Receivable ( AR ), Cash Management ( CE ), Fixed Assets ( FA), Intercompany ( ICO ), Accounting Sub Ledger ( ASL ), General Ledger ( GL ), Oracle Tax ( ZX ), Reporting ( BI / OTBI / FRS ) br Good working knowledge of financial processes that support the ERP application br Relevant experience working in financial / commercial roles preferably within the insurance sector br Ability to translate technical information to non-technical individuals is essential, as well as the ability to present this to a range of audiences at different levels of the organisation in a clear and concise way br Excellent communication skills br Location and Duration br This is for a Senior Offshore or Medium Nearshore Software Developer role. br Language: English br The duration of the statement of work will be 7 months commencing on 1st June 2025, with a possibility of extension, depending on the project needs and performance. br /p

Responsibilities: Design and implement infrastructure to support Omnicell Cloud Platform Implement & Manage an Effective Observability Strategy for Omnicell Cloud Platform & IoT devices. Automate delivery of platform services using infrastructure-as-a-code. Collaborate with application and business stakeholders to ensure high-quality product is developed and deployed in production. Design and implement CI/CD pipelines. Required Knowledge and Skills: Extensive experience with observation tooling such as Datadog, Prometheus, Grafana, AWS CloudWatch Extensive experience with infrastructure deployment on AWS Expert knowledge of Containerization. Experience with Kubernetes Administration Experience with GitOps tools such as ArgoCD Expert knowledge of Infrastructure automation tools such as Terraform or Ansible Deep understanding of best practices for deploying, running and observing workloads in Kubernetes. Experience with one or more tools such as Kafka, Elasticsearch, NiFi, PostgreSQL Expert in Linux administration. Experience within incident management processes Basic Requirements: 8+ years of experience in software engineering Preferred Knowledge and Skills: Experience with security scanning tools. Experience with intrusion detection systems.

Position Overview Manage and support SAP Finance processes such as Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Asset Accounting (AA), and Controlling (CO) in a global enterprise environment. Key Responsibilities : Incident Management Troubleshoot and resolve issues related to SAP Finance modules within defined SLAs. Process Optimization Analyze current finance processes and recommend enhancements for efficiency. System Enhancements Collaborate with business and technical teams to design and implement new functionalities and enhancements. SAP S/4HANA Integration Lead and support SAP S/4HANA implementations and system integrations, ensuring seamless financial processes. Stakeholder Engagement Work closely with key business stakeholders to gather requirements, deliver solutions, and provide ongoing support. Configuration & Customization Configure SAP Finance modules based on business needs and customize reports as required. Data Integrity & Compliance Ensure accurate financial data, and maintain compliance with internal policies and external regulations. Cross-functional Collaboration Partner with IT, finance, and other departments to support end-to-end finance operations. Qualifications : 8+ years of experience in SAP Finance Service Delivery. Proficiency in SAP modules (AP, AR, GL, AA, CO) and SAP S/4HANA experience. Strong problem-solving, communication, and project management skills.

We are looking for a Senior Manager, Cloud DevSecOps (Development, Security and Operations) to join our rapidly growing Oracle Data Intelligence cloud service team which has worldwide presence across Oracle Commercial, Dedicated Regions and Sovereign Cloud environments. The ideal candidate must have strong experience in directly managing Global DevOps team for large cloud deployments that span across multiple time-zones. In this position, you will be responsible to manage critical cloud Infrastructure deployments, region build outs, monitoring cloud services, Incident management, security operations, deployment automation across multiple preprod and production environments, process improvements, and collaborate with engineering and product teams to improve overall service efficiency, speed up deployments and ensure reliability of Oracle Analytics Applications. The DevOps Manager should care deeply about the technical side of operations and making sure that everything is running smoothly for our applications. This person should be deeply familiar with a variety of monitoring solutions, company protocols, incident management above all possess a strong service mentality. Ownership of incidents, champion incident response, drive issues to closure, analyze root cause, feed the findings back into product engineering teams. Career Level - M3 Roles and Responsibilities Manage, hire, coach, and grow team members; build a strong global team. You will be expected to manage a team of DevSecOps engineers based in EU, UK and India. Lead and manage the Site Reliability Engineering practices. The ideal candidate will be responsible for ensuring the scalability, reliability, and performance of our production systems while driving incident management and operational excellence. Build, manage, and improve observability systems (monitoring, logging, alerting). Partner with engineering teams to ensure reliability best practices across services. Champion incident response, assign staff into on-call duty rotations, drive issues to closure, analyze root cause, feed the findings back into product engineering teams Drive CI-CD, lead automation and eliminate toil through tooling and scripts. Lead Security and Compliance operations in collaboration with engineering and DevOps . Resolve security incidents & vulnerabilities, advocate secure coding practices, promote awareness, and help integrate security scans into the development practices. Participate in architectural decisions with a focus on reliability and performance. Set clear, measurable quality goals for an organization in a data-driven way Possesses excellent verbal and written communication skills and the ability to interact professionally with a diverse group of developers, product owners, managers and all levels of management Lead complex technical issues while sharing status with management and customers; develop and improve operational standards Document and design various processes & runbooks; update existing processes The technical know-how of the components involved, and teams & lead responsible for those components. Ability to work in an extremely fast-paced and challenging, global environment Preferred skills and qualifications Bachelors degree in Computer Science or a related technical discipline 14+ years of experience managing software teams; at least 5 years in managing Global DevOps teams spanning across global locations in EMEA, JAPAC and US. Strong experience managing and maintaining large scale cloud services in production systems on Oracle Cloud / AWS/ Azure/ GCP Experience in managing HR and administrative practices, cultural expectations and employee engagement in a remote setting. Demonstrated leadership capabilities with the ability to work across functional boundaries, build consensus and drive results Extensive experience in software systems CI/ CD, Automation tools, Logging, Monitoring, Alarms, Fluent with Linux based cloud envs (SSH configs, tunnels, etc); Programming/Scripting knowledge would be a plus Hands-on experience on cloud platforms, Kubernetes, Docker Containers based applications, Great debugging skills, self-starter. The ability to handle multiple competing priorities in a fast-paced environment. Reliable, Team-oriented, Quick Learner with a drive to produce results. Up-to-date on the latest industry trends; able to articulate trends and potential clearly and confidently

Responsibilities Draft, review and negotiate privacy-related aspects of documentation and contracts. Advise on data protection impact assessments. Draft privacy notices and, where appropriate, consent wordings for processing activities. Support investigations and incident management, as required, relating to suspected personal data incidents or alleged breaches of applicable privacy laws, regulations, & internal policies. Support with Data Principal rights requests, ensuring these are handled within required timeframes. Advise the Boards and Committees of companies in India on privacy and data protection issues. Where applicable, assist with investigating, responding to and managing other complaints or communications relating to data protection and privacy. Monitor the legal and regulatory changes relating to privacy and data protection. Advise on the impact of any changes. Ensuring relevant internal policies are kept updated. Skills and Experience Overall PQE of 9 yrs with 5+ relevant PQE in privacy preferred, Expert knowledge of Indian privacy and data protection laws, regulations and practice. Knowledge of other international privacy laws, regulations and practice relevant to LGI an advantage Retail insurance sector (or similar financial services) experience highly desirable. Understanding of issues relating to use of personal data Experience of working with Information Security, third-party risk management, and Data Governance teams Qualifications Qualification : LLB Competencies: Excellent communication and presentation skills. Ability to influence stakeholders (both internal and external) About Us

" About the Job We are looking for an experienced Critical Incident and Problem Manager to join our IT Infrastructure team. This role is critical in ensuring the high availability and stability of our systems by driving the resolution of major incidents and leading root cause analysis for recurring issues. The ideal candidate will be a proactive problem solver, skilled in cross-functional coordination, and comfortable navigating complex technical environments. As Critical Incident and Problem Manager, You Will Drive all major incidents to resolution as quickly as possible. Provide coordination across all support teams to ensure the timely resolution of incidents. Provide timely, regular, and comprehensive updates to key stakeholders. Review incidents to ensure that they are documented correctly in the Incident report as per the Incident Management process. Participate in regular incident meetings to review open incidents and drive timely closure. Perform post-incident review for major incidents to capture lessons learned and ensure closure of improvement plans. Create an incident report for key stakeholders containing an executive summary and the incident timeline. Track and report all critical incident management-related KPIs. Run root cause analysis meetings to identify issues, lessons learnt, and preventive actions. Work with various support teams to drive problem tickets to closure. Track follow-up actions, ensuring timely closure of problem tickets. Perform analysis to identify and register problem tickets. Gatekeeper of all known errors. Track and report all problem management-related KPIs. As a Critical Incident and Problem Manager, You Need Bachelor s degree in Business, Computer Science, or related discipline required or equivalent work experience. 5 to 7 years managing complex IT initiatives in a global enterprise environment. Experience in technical incident and problem management in a highly dynamic global organization. Experience in Infrastructure (Storage, Network, Windows, Linux, etc), information security, and/or web/application/middleware services. A good understanding of business processing operations (BPO) is a plus. Strong communication skills and able to articulate complex matters in a concise manner to non-technical audiences. Good interpersonal skills with the ability to manage different internal teams well. Strong analytical skills and able to deal with complex technical and process subject matters. Self-motivated and able to work independently. ITIL certification is required. ","

Role: SOC Analyst Location: Kharadi, Pune Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living! The Security Analyst works on the detection and response for potential security incidents on the Smith & Nephew network, systems, and applications. This includes technical analysis and incident management, communications, and reporting. The role works with the Global SOC Manager. The work includes partnering closely with other functions within Information Security, with outsourced tier 1 SOC functions, with the wider IT team including Service Desk, as well as with HR, Legal, Procurement, and other functions. The role interacts with end users and technical resolver teams within Smith & Nephew as well as outsourced suppliers. The working hours are Monday to Friday (11AM - 8PM IST). What will you be doing? Complete alert and incident response activities following standard runbooks and processes, with work to include the initial triage and analysis, recording of the incident with all relevant details to high standards, and documenting all containment and response actions. Uses Smith+Nephew technology platforms and security tools to conduct investigations such as threat hunting or other proactive investigations outside the incident process. Write comprehensive reports including assessment-based findings, outcomes, and propositions for enhancements such as new detection plays, new runbooks or playbooks, process improvements, or tuning detection rules. Mentoring and coaching other team members, sharing skills and experience to enable higher levels of performance. Provide technical domain expertise to projects and initiatives aimed at improving the capability and maturity of Smith & Nephew information security practices. What will you need to be successful? Bachelor s degree in Computer Science or a related subject preferred or equivalent experience. Licenses/Certifications: Relevant entry- or mid-level security certifications are advantageous but not required. Job-specific training will be provided. Experience: At least 4 years of experience in a relevant Information Security role. Experience working hands-on with SIEM and EDR/XDR technologies for the identification and response to existing and emerging threats. Familiar with MITRE ATT&CK for the identification and mapping of attacker tactics, techniques, and procedures (TTPs). Familiarity with network models (OSI and TCP/IP), common network terminology and concepts, and network equipment. Must be able to correctly interpret logs for firewalls (including WAF and IDS/IPS), Windows and Linux operating system logs, AWS and Azure cloud logs. Familiarity with web-related technologies (Web applications, Web Services, Service Oriented Architectures) and network/web-related protocols. Competences: Understanding of industry frameworks such as MITRE ATT&CK, MITRE D3FEND, NIST CSFv2, and NIST SP800-61r2. Using SIEM (including scripted query languages) and EDR/XDR technologies, threat intelligence tools, and ITSM tools. Familiarity with AWS and Azure cloud technologies and cloud security standards (CSA or equivalent). Understanding of API security and familiarity with AI security concepts (such as NIST AI RMF). Familiarity with ITIL methodology and terminology. Excellent written and oral communication skills, service attitude, and analytical approach to problem solving. Ability to work independently without daily direction, balancing conflicting priorities, and effectively tracking and managing task completion to committed deadlines. You. Unlimited. We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website ( https://www.smith-nephew.com/ ). Other reasons why you will love it here! Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance. Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave. Your Wellbeing: Parents/Parents in Law s Insurance (Employer Contribution of 7,000/- annually), Employee Assistance Program, Parental Leave. Flexibility : Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Extra Perks: Free Cab Transport Facility for all employees; One-Time Meal provided to all employees as per shift. Night shift allowances

Join Our Journey at VuNet At VuNet, were at the forefront of developing an innovative Business Observability platform. Our approach integrates big data and machine learning to revolutionize how customer journeys are monitored and user experiences enhanced. Our cutting-edge solutions are transforming digital payment experiences for major financial institutions, fostering financial inclusion nationwide. In our dynamic environment, we encourage our teams to tackle challenging customer and business issues. We value creativity and efficiency, rapidly transforming brilliant ideas into exceptional products that our customers adore. Our approach is grounded in teamwork, with cross-functional groups delving into details and engaging in constructive debates, all united by our mission to establish VuNet as a leader in the tech product industry. What You Can Make Happen We are looking for smart, self-motivated people with excellent communication skills to join our Customer Operations Team as Observability Engineers. Work with customers to understand their Business, application and IT landscape to design and deliver solutions for unified visibility, monitoring and analytics. Are you ready to be a part of VuNets trailblazing team? Join us and contribute to making a positive impact on the world. Roles & Responsibilities Excellent verbal / Written communication (Added Written as well) and good attitude. Flexible to work in shifts that includes night shift Basic understanding of process and importance of it along with managing reports/documentation. Experience in working at NOC / Command Centre driven using SLA , Experience in ITIL Incident Management and Major / P1 incident management Fluency in MS Excel, power-point is required. Skills & Experience Preference to the candidates who have experience in NOC monitoring tools such as (ITOM, ITSM) as L1 resource. Willingness to learn new technologies and upgrade themselves as and when required. Understanding of infrastructure and flow, how all the components work hand in hand (Network, server, application and database). Educational Qualifications: Must have completed Three-year undergraduates such as Bachelors of Science or Bachelors of commerce with minimum 2 years of work experience. Good to Have Skills & Attributes Good verbal and written communication skills to connect with customers at varying levels of the organization. Ability to operate independently and make decisions with little direct supervision. Additional Information Should be open to work in 24*7 shifts. Benefits 100% Health Coverage of Medical insurance along with family. Financial protection on disability, Life and accidental death for the employee. 100% Parents Coverage for Medical insurance. Mental wellness programs, and counseling with 1:1 sessions. Our Culture VuNet believes in delivering WoW through service. VuNet supports career development programs to expand our People skills and enhance the expertise with various training programs. VuNet advocates open culture by having transparency, inclusivity, adaptability, and collaboration with an environment that fosters employee satisfaction, motivation, and trust, and also having an open communication, collaboration, and innovation within the teams.

ABOUT EVERNORTH: Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don t, won t or can t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there. Database Administration Advisor Position Overview The Database Administrator Advisor is responsible for installing, configuring, administering, and maintaining the database environments, including providing high security of protected health information, monitoring and investigating issues with production applications, evaluating and identifying operational issues within the databases. The DBA will be responsible for working on tickets and monitoring of the database environment and completing user requests for access, change requests, scripts and responding to performance issues. The DBA will review database level code and ensure adherence to DBA standards and best practices. Qualifications Technical: 11 - 13 years of experience with Database Development and Administrations11+ years of experience with Oracle and SQL Server Experience with Robotic and Mining Platforms such as Pega Robotics, Blue Prism, Stereo Logic and UiPath Performance monitoring Analysis and tuning of sql statements Capacity Planning/Storage Extensive understanding of DBA concepts and Best Practices Good experience in data replication strategies using tools like Qlik Extensive experience in scripting, stored procedures, triggers, query development Working knowledge of DevOps tools like Ansible, Jenkins Replication & HA Solutions Database and SQL Performance Analysis Troubleshooting and RCA experience, Incident Management Able to recommend, set and apply Standards and Best Practices ITIL: Change Management Process and Procedures Monitoring tools - IDERA, Dynatrace, Oracle Tuning Advisor, Toad Security and User Management, including Azure AD Integration and Identities Backup/Recovery and Disaster Recovery Procedures Standardized Database Maintenance Non-Technical: Documentation Development Excellent Interpersonal and Communications Skills Capable of working independently and in a team Meet SLAs set forth by Customers/clients Project Management Inventory Management and Audit Mentoring Junior DBAs Multi asking and Workload Management Location & Hours of Work Hyderabad Innovation Hub (HIH) - this role will also be required to support after hours deployments 1 to 2 times a week @10pm eastern time. Night Shift 5:30pm to 2:30am IST 8:00am to 5:00pm EST 6:00am to 3:00pm MST Equal Opportunity Statement About Evernorth Health Services

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Job Summary: The Global Problem Specialist will work as a member of the Global ITIL Operations Team reporting to the Global ITIL Quality Operations Manager. The Global Problem Specialist is responsible facilitating high performance and collaboration in alignment to the Global Problem Management process, ensuring governance and adherence to the following: Problem Management Contingency support for Major Incident, inclusive of an on-call requirement Essential Job Duties and Responsibilities: Responsible for driving the related Global Problem Management policy, process and procedures in alignment with ITIL best practice in conjunction with Process Owners Manage Problems at a global organizational level by applying Problem Management methodologies and lead Problem management activities, ensuring all Problems are recorded, assessed, classified, prioritized and assigned in a timely manner Manage and maintain the Known Error database Identify, analyze, prepare risk mitigation tactics Conduct Problem Review Boards ensuring outputs are recorded, tracked and driven via Post Reviews within the relevant ITSM Support training efforts and audit requirements Compile and hold reviews of KPI s, SLAs, OLAs & monitor performance to ensure they are achieved and escalate as required and tracking and reporting process governance failures Assist other Global ITIL Operations functions in promoting and driving adherence to their Processes, inclusive of acting as Major Incident contingency Minimum Job Requirements: Experienced in multiple problem management methodologies Able to work both individually and as part of a team to ensure system and performance reporting are accurate, timely, and most importantly, correct Able to make a significant contribution in a team environment Exceptional listening and analytical skills Reporting experience across a range of Customers Strong understanding of ITIL processes Ability to identify trends and interpret data, strong understanding of Incident management and Problem Management The use of Microsoft Office particularly, Word, Excel and PowerPoint An understanding of Cubic Technology A wide understanding of customer service processes and methodologies Education and Qualifications: Essential A Level education or equivalent Desirable: ITIL v3/v4 Foundation certification Worker Type: Employee

Consistently dependable and punctual, follows through on commitments, and provides clear, evidence-based explanations for decisions, earning the respect of teams and colleagues Takes ownership and accountability for actions and decisions, uses persuasiveness to inspire others, and remains focused on driving results HIS, RIS, ERp, and Medblaze application support EMR implementation and IP and OP User application access forms Frequent rounds Interaction with respective doctors fir EMR and other support