16325 Incident Management Jobs - Page 37

As a System Administrator, Wintel, your primary responsibility will be to manage Datacenter Services hosted on windows servers with 24X7 availability. Your key responsibilities will include: - Proactively monitoring all servers using BSE tools - Monitoring CPU & Memory utilization - Monitoring Microsoft Windows Resources, Event logs & critical services - Generating monthly reports on server availability - Responding to and owning Incidents till resolution - Engaging customer contracted hardware and software support vendors for incident resolution - Coordinating with customer support teams for incident review & resolution - Coordinating with customer contacts and BSE vendors in case of hardwa...

Role Overview: Join us as a Data Engineer. You'll be the voice of our customers, using data to tell their stories and put them at the heart of all decision-making. We'll look to you to drive the build of effortless, digital first customer experiences. If you're ready for a new challenge and want to make a far-reaching impact through your work, this could be the opportunity you're looking for. This role is offered at the vice president level. Key Responsibilities: - Simplify the organization by developing innovative data-driven solutions through data pipelines, modeling, and ETL design to ensure commercial success while maintaining customer and data security. - Understand complex business pro...

As a Technical Account Specialist at NTT DATA, you will play a crucial role in managing all technical aspects of the company's relationship with its clients. Your main responsibility will be to act as the clients" trusted advisor, delivering the highest quality of technical service to ensure the ultimate client experience. Key responsibilities: - Understand the client's operations, monitor and track their support needs, troubleshoot issues, and identify opportunities for improvement. - Provide the highest level of technical knowledge, support, and services to the client. - Take accountability for the overall technical responsibility for proposed services solutions and collaborate closely wit...

As an IT Helpdesk / Support Coordinator at Vikhroli, Mumbai location, your role involves managing service level agreements (SLAs), incident management, resource coordination, documentation, and communication. Your key responsibilities will include: - Calls & SLA Management - Monitor and manage service level agreements (SLAs) related to calls. - Ensure timely response and resolution of customer queries. - Resource Management - Oversee team leave schedules and align resources as per policy. - Coordinate with engineering teams for smooth operational support. - Incident Management - Log, track, and resolve incidents efficiently. - Collaborate with teams to ensure swift and effective resolutions....

Job Description You will be the Principal Advisor Business Resiliency at FC Global Services India LLP, responsible for developing and implementing a robust business continuity program to enhance organizational resilience and recovery capabilities. Your role includes overseeing business impact assessments, plan development, testing, and maintenance. You will also be involved in proactive incident management, threat detection, and response to ensure Business Continuity in the face of disruptions. Key Responsibilities - Help in developing and executing a strategic vision for the organization's Business Continuity and Incident Management programs. - Coordinate with a global team of Business Cont...

As a ServiceNow specialist at Birlasoft Office in Mumbai, your role will involve the following responsibilities: * Expertise in understanding customer business needs and translating them into technical development solutions within the ServiceNow platform. * Specialization in designing ServiceNow solutions tailored to meet customer requirements. * Providing scope, effort estimates, and recommending development methodologies for implementing ServiceNow solutions. * Creating user stories and work breakdown structures to guide the technical team in delivering projects. * Proficiency in IT Service Management (ITSM), Human Resources Service Delivery (HRSD), and Portal development and design. * Tra...

You are seeking a dedicated and proactive Network & Voice Operations Engineer to join the team. The ideal candidate should have 2 to 4 years of experience in NOC operations with strong communication skills, a deep understanding of incident management, and foundational knowledge of voice and messaging technologies. This role involves working in a 24/7 operational environment. Key Responsibilities: - Network Operations & Monitoring - Monitor network and system alerts in a 24/7 NOC environment. - Perform initial triage of incidents and escalate as necessary. - Perform health checks and proactive monitoring of network components. - Collaborate with cross-functional teams to resolve operational i...

As an experienced IT Asset Management (ITAM) professional with expertise in Flexera One and ServiceNow, you will be responsible for driving end-to-end software and hardware asset lifecycle, license compliance, and vendor management. Your key responsibilities will include: - Leading administration and configuration of Flexera One, SAM/HAM Pro modules to ensure end-to-end visibility, compliance, and lifecycle management of software and hardware assets. - Managing visibility of IT Inventory through Beacon server infrastructure and Flexera agents across multiple platforms like Windows, Unix, AIX, Solaris, and macOS platforms to ensure accurate inventory collection and health monitoring. - Drivin...

Role Overview: As a Technical Account Specialist at NTT DATA, you will be a seasoned subject matter expert responsible for managing all the technical aspects of the company's relationship with its clients. Your role will involve acting as the client's trusted advisor, delivering the ultimate client experience by providing the highest quality of technical service. Key Responsibilities: - Understand the client's operations, monitor and track their support needs and service requests, troubleshoot issues, and identify opportunities to improve availability. - Provide the highest level of technical knowledge, support, and services to the client. - Take accountability for the overall technical resp...

As an Operations & Systems Management professional in this role, you will be responsible for overseeing various key aspects to ensure efficient project planning, incident & service management, vendor management, compliance, risk management, and process improvement. Your main responsibilities will include: **Role Overview:** You will be managing project planning activities with vendors and different departments, including finalizing project budgets, timelines, and operating plans. Additionally, you will generate a detailed operating plan and implement project management methodologies to track progress effectively. **Key Responsibilities:** - Evaluate and validate the resolution of incidents a...

Job Title Cybersecurity Lead Incident Management Network Security Signature Writing Job Summary The Cybersecurity Lead will manage the Incident Management Network Security Signature Writing team This role involves overseeing incident response and signature development direct stakeholder management team management and project management The ideal candidate will have a strong background in cybersecurity incident response and network security with excellent communication and leadership skills Key Responsibilities Incident Monitoring and Response Monitor security alerts and incidents respond promptly and escalate as needed Threat Analysis and Detection Investigate security incidents develop dete...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : NA Minimum 7.5 year(s) of experience i...

About The Role Skill required: Business Reporting & Governance - Reporting Analytics Designation: Measurement & Report Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 ...

About The Role Skill required: Business Reporting & Governance - Reporting Analytics Designation: Measurement & Report Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more th...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the syst...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : NA Minimum 5 year(s) of experience is ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex problems, ensuring the seamless operation of...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our syst...

About The Role Skill required: Business Reporting & Governance - Reporting Analytics Designation: Measurement & Report Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the sy...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our syst...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve c...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve c...