Summary of the Job The Incident Management Analyst is a key role in the successful delivery of a high-quality managed service. The role will be responsible for managing incidents throughout their entire lifecycle irrespective of resolver group. This will include proactively examining incident queues to safeguard achievement of contracted service levels, taking remedial action by matrix managing assigned analysts and resolver teams to prevent incidents from breeching KPIs & SLAs. A high level of collaboration and communication, both verbally and written with customers and resolver groups is extremely important function of the role. The Incident Management Analyst will be responsible for ensuring that focus is enhanced, and incident resolution is expediting during times of escalation and high priority, high severity incidents. The Incident Management Analyst will report to the Head of Service Delivery and be part of the Service Delivery Team. Key Responsibilities Responsible for focus is enhanced, and incident resolution is expediting during times of escalation and high priority, high severity incidents, which include Global, Priority 1, PMC contracted third party resolvers, Client Escalations and Aged Tickets. To support the delivery of all contracted services to ensure high levels of performance in ‘real time’ delivered by all resolver groups e.g., partners, client suppliers and all in-house teams. To proactively notify customers of potential issues that may impact service performance providing ‘next steps’ and regularly updating them periodically, appropriate to the priority and severity, on incident status, verbally, via email and importantly in PMC’s ITSM system. To work closely with the Service delivery team and act as a point of escalation for incident delivery performance issues and ensure suitable remedial action is taken to resolve issues. To provide detailed updates to the ITSM system on progress, to log new incidents (as required), to ensure any changes are recorded, etc. To assist with the production of accurate and timely Management Information to demonstrate delivery performance to customer/s and to ensure effective management of performance levels (including partners). They will own the generation of the Monthly Service Review PowerPoint Presentations; they will liaise with the SDM to ensure that all changes in trends or observations are understood and captured assisting with Root Cause Analysis and onward communication to customers via the monthly service reviews. Periodically attend customer meetings e.g., service reviews, escalation, incident progress, via MS Teams, phone etc. supporting the Service Delivery function. Attend the daily, internal, service review ‘Stand-up’ review meetings, responsible for bringing information to the meetings pertaining to status and progress of incidents that require enhanced levels of focus for achievement of contract SLAs e.g., Global, Priority 1, PMC contracted third party resolvers, Client Escalations and Aged Tickets. Identify strategies and opportunities for process and activity improvements, leading to maximization of customer and organizational positive outcomes. Create and update standard operating procedures which will help deliver continual service improvements through greater efficiencies and enhanced accuracy and quality deliverables. Responsible for liaising with internal technical analysts to gain an understanding of technical issues which will assist with being able to articulate to a customer the issue and proposed resolution. Responsible for the creating new and adherence to existing ITSM processes in accordance with PMC service management model based on ITIL best practices. Through adoption of analyzing incident trends formulate plans and manage Change with an aim for Incident Reduction, Estate Stabilization and implementation of best practice strategies. Periodically deputize for Service Delivery Managers during periods of absence. To ensure ‘core information’ for customers is up-to-date and correct in the ITSM system at all times. Responsible for Daily/weekly quality reviews of a defined sample of Incidents to ensure technical staff are following agreed standards and processes, through the use of a scorecard and reporting your findings on a weekly basis to the Head of Service Delivery To participate in providing rotational function support during periods of expected workload peaks, e.g., bank holidays, weekends, customer’s golden quarter etc. and for unscheduled absences for colleagues. Operate during core in-country customer operational hours e.g., UK is 09:00 – 18:00 BST. To complete ad hoc duties and tasks allocated through line management chain from time to time.
Summary of the Job The Service Desk Manager will be responsible for the management of 24 x7 x 365 Retail and B2C focused teams of PMC IT Service Desk analysts based in India and the UK supporting retail and business system applications. PMC’s growth and strategy demands a high-level focus on exceptional service delivery as PMC builds on the success of one of its strategic Independent Software Vendor (ISV) partnerships. This role will be responsible for building a new team of desktop support engineers allowing PMC to extend its retail footprint from store into head-office. The role will be to manage and enhance PMC’s Service Desk services deliveries to both direct and indirect customers, specifically as we grow our partnerships with Independent Software Vendors (ISVs). This role reports to the Head of Service Desk Key Responsibilities Day to day management of IT Staff and associated functional processes of PMC’s Service Desk 24x7x365 operating from India and UK offices, resolving Incidents within contractual SLAs. Work in a 24x7x365 environment ensuring the right level of Management support is always available to the Service Desk team Responsible for the management of resources and shift schedules, ensuring they operate effectively factoring in holiday, unplanned absence, training, ticket volume peaks and troughs associated with seasonable ticket volumes. Responsible for successfully setting up a technical training function within Managed Services to make sure that all of our existing and future team members are trained up to the highest standards to deliver a high-quality service. Develop, implement, and manage Service Desk standards and operating procedures ensuring that PMC maintains high standards and delivers services aligned to customer and accreditation requirements. Responsible for your team’s adherence to processes and procedures implemented to conform to contractual requirements and to maintain our accreditations e.g. ISO27001 Accountable for appraisals being conducted for all team members by your respective team leaders. Report on the Productivity and quality KPIs to Head of Service Desk and Managed Services Director on a daily, weekly and monthly basis as required. Also making sure that the individual KPIs are communicated further to individuals. Train, coach and mentor your direct reports and other service desk members including the creation of career development plans. Manage staff recruitment, new starter procedures and staff retention. Be part of the steering team to build functionality and administer the Service Desk toolset (ITSM) to ensure it meets the requirement of current and future service lines aligned to ITIL methodology. Identify and manage Service Improvement opportunities. Ensure continual service improvement is embedded in the culture and working practices of the Service Desk. Drive cross pillar Problem management through RCA, plan and implement Change using a best practice approach reducing incident volumes. Contribute to service-related Change Advisory Bureau (CAB) meetings in order to assess and minimize the risk of change prior to implementation and support. Work closely with the SDM team contributing to and driving both Continual and Service Improvement Programs. Ensure relevant SLAs are in place, managed, monitored and reported on and communicated to customers directly and/or via the SDM/SDA team. Work with the Head of Service Desk to ensure that the Major Incident Management procedures have been identified, documented and maintained and that Service Desk staff have been trained on these procedures. Support and assist the SDM team as required to ensure that their engagement with clients is a pleasurable exercise due to excellent service delivery. Periodically attend customer meetings supporting the Service Delivery function Periodically attend site to support and actively drive project and transactional activity. Ensure that your teams comply to ISO standards as they are implemented e.g. ISO 27001, 20000, 9001. Be a component of internal and external incident escalation and drive a high level of focus to restore systems and functionality to an operational status as well as customer satisfaction. Skills & Aptitude Extensive Service Desk Management in a Managed Service environment working to ITIL methodology i.e. a pragmatic approach. Excellent organisational skills with the ability to work calmly under pressure, multitask and prioritise. Excellent interpersonal skills and the ability to work both independently and as part of a team. Excellent written and verbal communication skills Excellent people management skills. Ability to lead and motivate a highly productive Service Desk team in a pressurised environment. Experience transforming immature service desk functions, to maturity (processes & people). Very strong stakeholder management and communication skills.
Key accountabilities Good hands-on experience in manual testing areas; System, Integration, and end to end. Experience in test phases varying from Requirement review, Test case creation through to specific execution, regression, user acceptance. Experience in basic test reporting & defect management Experience in the use of a range of testing tools, e.g. Mantis, Jira, TestLink, etc. Hands on experience in Automation Testing tool Selenium WebDriver Experience or Involved in using Automation Framework (Keyword, data driven or hybrid, Cucumber) Strong in coding/scripting languages e.g. Java, JavaScript or C# Strong Testing process concepts and overall testing lifecycle Able to assess/analyse Requirements and do automation feasibility study. Preparing Test Environment to execute the test cases Experience working in Agile/Scrum environments. Skills and Experience | Essential Good hands-on experience in manual testing areas; System, Integration and end to end. Experience in test phases varying from requirement review, test case creation through to specific execution, regression, user acceptance. Strong Testing process concepts and overall testing lifecycle Experience in test reporting & strong defect management Experience in the use of a range of testing tools, e.g. Mantis, Jira, TestLink, etc. Hands on experience in Automation Testing tool e,g, Selenium WebDriver etc. Experience or Involved in using Automation Framework (Keyword, data driven or hybrid, Cucumber) Develop, maintain, and execute automated test scripts using TestNG, Maven, and Cucumber BDD. Experience in creating automated test scripts using coding/scripting languages e.g. Java, JavaScript or C# Able to access/ analyse Requirements and do automation feasibility study. Preparing Test Environment to execute the test cases. Executing automated test cases and report results to team/stakeholders. Skills and Experience | Desirable Understanding of the retail sector and retail systems. Good Project coordination and delivery skills, with excellent attention to detail Able to conduct automation proof of concept, estimations etc. Good knowledge of JavaScript as well as other automation tools e.g., Protractor/WebdriverIO, Ranorex etc. ISEB/ISTQB qualified to foundation level (or equivalent testing qualification). Personal attributes Very good verbal & written communication Able to share ideas with the team and self-confident Go-getter and solution-oriented personality
Summary of the Position We are looking for a visionary and results-driven Practice Lead – Shopify to build, scale, and lead our Shopify practice. This role requires a deep understanding of the Shopify ecosystem (including Shopify Plus), eCommerce strategy, technical architecture, solution delivery, and team leadership. The ideal candidate will drive pre-sales efforts, lead solution design, oversee project delivery, and grow a high-performing Shopify team while acting as a trusted technology implementation advisor to our retail and D2C clients. Key Accountabilities Practice Development & Strategy – Define and execute the strategic roadmap for the Shopify practice including capabilities, offerings, and reusable assets – Stay updated with Shopify ecosystem updates, integrations, and partner networks to build competitive advantages – Build reusable solution concepts, development standards, and architectural templates Client Engagement & Pre-sales – Support business development teams in client conversations, RFP responses, and solution demos – Own technical proposal creation, effort estimation, and architecture design for new engagements – Act as a trusted advisor to clients on Shopify strategy, platform adoption, and roadmap planning Solution Architecture & Technical Oversight – Define scalable and secure Shopify architecture across custom themes, headless setups, and app integrations – Guide integrations with third-party systems like PIM, ERP, CRM, OMS, or middleware (REST/GraphQL) Delivery Governance – Provide delivery oversight across Shopify projects ensuring on-time, quality outcomes – Drive adherence to SDLC processes, Shopify coding standards, and deployment best practices – Support issue resolution, risk management, and escalation handling during project lifecycle Team Leadership & Capability Building – Lead a team of Shopify developers, designers, and solution consultants – Mentor and grow talent by identifying skill gaps and enabling upskilling plans – Drive internal knowledge-sharing, certifications, and contribution to thought leadership Technical Oversight – Provide high-level guidance on solution architecture, ensuring alignment with enterprise standards and best practices – Review technical designs to ensure scalability, security, and performance – Drive adoption of modern engineering practices including DevOps, CI/CD, cloud-native development, and microservices architecture Process & Quality Management – Establish and enforce SDLC processes aligned with Agile/Scrum or Waterfall methodologies – Ensure code quality, testing coverage, and deployment practices meet standards – Implement QA processes to reduce technical debt and ensure high product reliability Skills and Experience Experience: 10+ years in eCommerce solution delivery, with at least 4–5 years in Shopify and 2+ years in a leadership role • Shopify Expertise: Deep experience with Shopify Plus, Liquid development, APIs, and App Store integrations • Architecture: Experience building headless commerce setups using Shopify + Hydrogen/Next.js or custom frontends • Integrations: Strong knowledge of Shopify integration with ERP, PIM, CRM, payment gateways, shipping, and analytics tools • Team Management: Proven leadership of cross-functional technical teams delivering eCommerce at scale • Client-Facing Role: Experience interacting with enterprise clients, stakeholders, and third-party vendors • Project Management: Familiarity with Agile/Scrum and tools like JIRA, Asana, or Trello • DevOps: Understanding of CI/CD, Git, deployment tools, and QA automation frameworks Certifications (Desirable) AWS/GCP eCommerce Solution Architect Certifications • Certified Scrum Master (CSM) or SAFe Agilist Personal Attributes Passionate about eCommerce innovation • Strong leadership presence and influence at multiple levels • Excellent written and verbal communication skills • Highly collaborative across business, design, and engineering teams • Organized with strong problem-solving abilities • Customer-focused and solution-oriented mindset • Adaptable to changing business and technology landscapes
Summary of the position Support services provide high quality operational and technical application and systems support to PMC’s customers and internal business functions. This role is crucial to ensure great customer satisfaction for our customers and resolving the customers issues at first point of call. As our support team is co-located in the UK and India, cross cultural awareness and the ability to communicate is essential. This is a customer service role but an interest in technology and providing impeccable service to our customers is key. Key accountabilities Coordinating with the Management team, Baroda, and other Team Leader(s) to deliver the dayday activities to ensure a good level of service is delivered to our customers Answer incoming calls in a professional and courteous manner, in line with PMC standards and within set SLAs Log calls accurately, in real time, and to PMC standard in IMS, relating to all data including initial problem description; Assignment to third parties; Actions taken; Call closure Support the application support management team to continually improve the standard operating procedures and support best practices Manage tickets through to resolution, ensuring all updates and relevant communications are recorded. Provide caller with their unique ticket reference number Analyse the reported problem by asking prbing and relevant questions applying wn system knowledge using reference dcuments and manuals site Histry accunt handbook reference t knowledge base requesting assistance frm team members in the UK or India Make outbound calls to customers and 3rd parties ensuring all the relevant information is passed on and accurately logged Provide regular client and internal communication on assigned activity and incidents ensuring that interested parties are clear on their status, highlighting any issues that might impact delivery in the defined timescales to the application support management team Continually protect the PMC brand by ensuring an awareness of the impact of nondelivery on PMC’s reputation with the client Please note, that this role works on a rotational shift basis to ensure sufficient coverage for 24/7 and meet the needs of the business. Skills and Experience | Essential Fully fluent in English Experience in either a technical or customer service support environment, preferably highvolume inbound calls Excellent interpersonal and communication skills Extensive problemsolving skills Skills and Experience | Desirable Experience within the retail, hotel or leisure environment, with an insight of systems such as tills / EPOS, PMS / reservation systems etc Experience in providing services to agreed SLAs Personal attributes Strong customer service and support focus with a desire to deliver a highquality service A continual desire to go above and beyond to resolve customer issues within SLAs and suggest more efficient and effective ways of working Selfmotivated and highly professional with ability to follow through on tasks Empathy and the ability to communicate both internally and externally Ability to multitask, work under pressure and to tight deadlines A desire to learn and improve skills and knowledge Adaptable and flexible to business demands Strong organisational and planning skills Positive ‘cando’ attitude, team player
We are looking for a motivated and detail-oriented Database Administrator (Fresher) to join our IT team. As a fresher, you will be trained and guided by senior DBAs to assist in the maintenance, performance, integrity, and security of our database systems. This is an excellent opportunity to build your career in database administration. Key Responsibilities: Assist in the installation, configuration, and maintenance of database systems (e.g., MySQL, Oracle, SQL Server, PostgreSQL). Monitor database performance and generate performance reports. Help in implementing database security and backup/recovery procedures. Participate in data migration, transformation, and loading (ETL) processes. Provide support in resolving database-related issues and queries. Assist in the creation of documentation and user guides. Ensure data integrity and availability. Collaborate with developers and other IT staff on database design and optimization. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Basic understanding of database concepts and SQL. Familiarity with any one RDBMS (MySQL, Oracle, SQL Server, etc.). Knowledge of data backup, recovery, and security best practices is a plus. Good analytical and problem-solving skills. Willingness to learn and adapt in a dynamic environment. Excellent communication and teamwork skills. Desirable Skills Internship or academic project experience with databases. Knowledge of database tools and utilities.
Key accountabilities: Participate in the delivery of testing projects for key PMC retail clients, through the full project life cycle. Ensure effective client relationships are maintained, ensuring participation in all reporting and service/project reviews undertaken as required. Contribute to the production of test strategies, test plans and test scripts, to ensure that all projects meet client requirements, through all stages of the life cycle. Through the development of client relationships, identify additional project opportunities for PMC (both inside and outside of core testing propositions). Skills and Experience | Essential: Experience of participating in the delivery of testing projects through to successful conclusion. Client credible, and able to build effective relationships with clients. Experience will cover some of the following testing areas, System, Load, Performance, Integration and end to end. Experience in test phases varying from requirement review, test case creation through to specific execution, regression testing, user acceptance testing whilst fulfilling basic reporting and strong defect management. Experience in the use of a range of testing tools, e.g. Mantis, Quality Centre, Bugzilla, Jira, TestLink, Test Director, QTP. Flexible to work on client sites. Skills and Experience | Desirable: Understanding of the retail sector and retail systems. Good Project coordination and delivery skills, with excellent attention to detail. ISEB/ISTQB qualified to foundation level (or equivalent testing qualification) Personal attributes: Very good verbal & written communication Able to share ideas with the team and self-confident Go-getter and solution-oriented personality Very quick learner and keen to learn new things Reliable & accountable individual
Job Summary: The Support Engineer is responsible for providing technical support and expertise for the Graphene application, systems and in-scope customers solutions, ensuring their optimal performance and functionality. This role involves troubleshooting Graphene application issues, working with cross-functional teams to resolve incidents, and supporting end-users with technical queries related to Graphene and the associated systems. As a Support Engineer, you will also provide technical analysis, troubleshoot issues, and contribute to the enhancement of the overall Graphene Operations and support, analysing system performance, and recommending improvements or optimizations. Key Responsibilities: Provide technical support and troubleshooting expertise to resolve issues related to the Graphene products, applications and infrastructure. Analyse technical problems and identify root causes from cases and issues identified from our customers or through the automation channels Validate and recreate technical scenarios experienced in the Production environment as part of the Defect Management process. Log all validated defects into Aha and follow the Defect Management process. Where required, collaborate with developers and engineers to further assist to identify root causes and to implement solutions. Document technical solutions, processes, and support workflows to support knowledge-sharing and future scalability Prepare detailed technical documentation, including software design specifications, system architecture diagrams, and user guides. Support system upgrades, patches, and deployments in collaboration with the development and infrastructure teams. Provide training and guidance to end-users and peers on Graphene application functionality and best practices. Track, update and manage tickets through the PMC ITSM platform, maintaining regular customer facing case updates and resolving cases within SLA’s (Freshservice being the current tool of choice). Develop, implement, and maintain the Graphene Automation strategy and processes for testing all Graphene Customers within the remit of the robot. Collaborate with stakeholders to gather and define automation requirements and ensure solutions meet business needs. Design and maintain automation scripts, leveraging PMC tools. Identify additional tools as required and report the requirements to the Solutions and Operations Manager Continuously monitor the automation systems to ensure stability and proactively address potential issues. Resolve any identified issues highlighted through the automation and testing scripts Create, document and maintain a Customer Facing dashboard of automated testing performed. Document technical solutions, processes, and automation workflows to support knowledge-sharing and future scalability. Liaise with the Quality Assurance manager to onboard and amend the Automation processes to include new features and functions of the Graphene products, systems and applications within the automation scripts. Assist in the planning and execution of technology updates and system enhancements, ensuring minimal disruption to operations. Conduct performance analysis to identify opportunities for further optimization and automation. Skills and Experience: Strong understanding of automation tools and scripting languages (e.g., Python, PowerShell, or equivalent). Experience with systems integration, automation platforms, and workflow orchestration. Proficiency in troubleshooting and root cause analysis of technical issues. Knowledge of infrastructure components, and Software development processes Strong analytical skills with the ability to interpret data and make informed recommendations. Excellent communication skills, capable of explaining technical solutions to non-technical stakeholders.
Summary of the position This role will work closely with the Head of Data to design and develop scalable data solutions that support the centralisation of company wide data into a governed data warehouse environment, likely built on Azure Data Lake and/or SQL Server. The focus will be on building efficient ELT pipelines, APIs, and database architectures to enable high performance ingestion and storage of data from multiple systems into a single consistent repository that powers business reporting and operational decision making. While the primary focus will be on delivering centralised data infrastructure, the role will also support ad hoc data solution requirements driven by business demand to ensure continuity of BAU operations. Key accountabilities Data Solutions Development & Management Design and implement scalable database and data warehouse solutions Build and manage data ingestion pipelines for batch and real time integration of multiple internal and external sources Define and maintain relational schema and metadata frameworks for consistency and efficiency Support the development of a centralised company data repository to unify reporting and analysis across teams Optimise database structures and queries for performance and scalability. Maintain documentation and version control of all data pipeline and architecture components API and Systems Integration Develop and maintain robust APIs for internal and external data exchange Ensure efficient data flow between operational systems and reporting platforms Support system integrations with CRM, finance, operations, and marketing tools as needed Governance Work with IT and compliance officials to enforce access control, encryption, and PII protection across all data solutions Implement and monitor compliance with data protection regulations (e.g. GDPR) Promote and uphold data quality, governance, and security standards Advisory & Transitional Support Act as a subject matter expert on best practices in data engineering and cloud architecture Provide ongoing guidance to internal teams on performance optimisation and scalable solution design Hold DBA responsibilities for the SBR database Skills and Experience | Essential 5 years of experience as a SQL Developer or similar role Strong understanding of system design and software architecture Ability to design and build data infrastructure solutions that are performant and scalable Deliver Data solutions in accordance with UK GDPR Strong proficiency with SQL and its variation among popular databases Skilled at optimising large, complicated SQL statements Strong understanding of API knowledge and data ingestion pipeline creation
Summary of the position As part of the engagement, we are seeking a Senior Software Engineer to work closely with the delivery teams to implement high-quality, cloud-ready solutions. This role will require hands-on development across front-end and back-end layers, API integrations, containerization, and active participation in agile ceremonies. The engineer should be comfortable working with JavaScript (Node.js, Vue.js), Python, MongoDB, and containerized environments on Azure or AWS cloud platforms. You will play a critical role in building feature-rich, scalable applications that support future releases and production environments. Key accountabilities Participate in hands-on development and functional testing of features and tasks assigned to them. Deliver end-to-end feature implementation, including front-end design (VueJS or equivalent), back-end processing (NodeJS/Python), and data layer integration (SQL Server/MongoDB). Collaborate with QA and product teams to validate functionality, performance, and usability. Build and maintain RESTful APIs and services integrated with cloud platforms and third-party systems. Work in Agile or Waterfall delivery models, contributing to sprint planning, retrospectives, and daily stand-ups. Handle both future release development and production support activities, as directed by project plans. Develop and deploy services in containerized environments (Docker) and CI/CD pipelines. Adhere to code standards, write reusable code, and participate in code reviews and peer learning. Maintain high standards of software quality by establishing automated testing and performance checks. ©2025 Copyright PMC Ltd Skills and Experience | Essential JavaScript (NodeJS, VueJS or similar framework) – Strong understanding of asynchronous programming, event-driven architecture, and modular frontend design. Python – Working knowledge of Python with libraries such as Pandas or Numpy. Database Experience – Experience with MongoDB or SQL Server for data modelling, queries, and integration. API Development – Building scalable RESTful APIs and data-processing pipelines. Containers – Hands-on experience with Docker, container lifecycle, and basic orchestration practices. Cloud – Exposure to Azure or AWS for deploying services and managing environments. HTML/CSS/JavaScript – Proficient in core web development technologies and browser-based debugging. Nice to Have Skills: Advanced Python programming for data transformation and analytics. Exposure to CI/CD tools, Git workflows, and DevOps practices. Familiarity with Agile documentation tools like JIRA, Confluence, etc. Personal attributes Strong communication and collaboration skills for working with global client teams. Proactive mindset – willing to learn, experiment, and take ownership of assigned features. Ability to adapt to evolving client priorities and deliver high-quality outcomes consistently. Detail-oriented with a passion for writing clean, maintainable code. Comfortable with client-facing interactions in daily stand-ups and sprint reviews.
Summary of the position As part of the engagement, we are seeking a Senior Software Engineer – Full Stack to work closely with the delivery teams to implement high-quality, cloud-ready solutions. This role will require hands-on development across front-end and back-end layers, API integrations, containerization, and active participation in agile ceremonies. The engineer should be comfortable working with JavaScript (Node.js, Vue.js), Python, MongoDB, and containerized environments on Azure or AWS cloud platforms. You will play a critical role in building feature-rich, scalable applications that support future releases and production environments. Key accountabilities Participate in hands-on development and functional testing of features and tasks assigned to them. Deliver end-to-end feature implementation, including front-end design (VueJS or equivalent), back-end processing (NodeJS/Python), and data layer integration (SQL Server/MongoDB). Collaborate with QA and product teams to validate functionality, performance, and usability. Build and maintain RESTful APIs and services integrated with cloud platforms and third-party systems. Work in Agile or Waterfall delivery models, contributing to sprint planning, retrospectives, and daily stand-ups. Handle both future release development and production support activities, as directed by project plans. Develop and deploy services in containerized environments (Docker) and CI/CD pipelines. Adhere to code standards, write reusable code, and participate in code reviews and peer learning. Maintain high standards of software quality by establishing automated testing and performance checks. ©2025 Copyright PMC Ltd Skills and Experience | Essential JavaScript (NodeJS, VueJS or similar framework) – Strong understanding of asynchronous programming, event-driven architecture, and modular frontend design. Python – Working knowledge of Python with libraries such as Pandas or Numpy. Database Experience – Experience with MongoDB or SQL Server for data modelling, queries, and integration. API Development – Building scalable RESTful APIs and data-processing pipelines. Containers – Hands-on experience with Docker, container lifecycle, and basic orchestration practices. Cloud – Exposure to Azure or AWS for deploying services and managing environments. HTML/CSS/JavaScript – Proficient in core web development technologies and browser-based debugging. Nice to Have Skills: Advanced Python programming for data transformation and analytics. Exposure to CI/CD tools, Git workflows, and DevOps practices. Familiarity with Agile documentation tools like JIRA, Confluence, etc. Personal attributes Strong communication and collaboration skills for working with global client teams. Proactive mindset – willing to learn, experiment, and take ownership of assigned features. Ability to adapt to evolving client priorities and deliver high-quality outcomes consistently. Detail-oriented with a passion for writing clean, maintainable code. Comfortable with client-facing interactions in daily stand-ups and sprint reviews.
Summary of the position The role will be to analyse, document and support the development project. You will support the agile team being the product owner’s representative within the office. Working closely with the key stack holders you will break all features into granular requirements, analysing the business application. Key accountabilities Able to work independently with stakeholders for requirement gathering and elicitation Able to document complex requirements precisely Able to work with developers and testers to give clear understanding of requirements Go to person for product/project functional understanding Able to work on multiple assignments ensuring prioritization Able to manage project if required working with team Able to Work closely with the Product Manager to understand the backlog Skills and Experience | Essential 4+ years of work in a business analyst role Must have good understanding of requirement gathering and elicitation techniques Excellent written communication skills – can clearly articulate and document information Excellent verbal communication skills – can explain to clients and colleagues the impact of activity being undertaken Very good understanding of project/product life cycle Should have knowledge of UML or other tools used for requirement documentation Good questioning & Listening Skills Good at explaining technical details in non-technical way Any BA certification will be an advantage A good understanding of mobile applications Skills and Experience | Desirable Agile scrum development Mobile development Web technologies knowledge Personal attributes Very good verbal & written communication Able to share ideas with the team and self-confident Go-getter and solution-oriented personality Very quick learner and keen to learn new things Reliable & accountable individual
Summary of the position This role is responsible for managing the entire operation of level 2 service desk process. The role is crucial to ensuring the service deliverables are met with high quality standard. The role requires good understanding of customer management, stakeholder management, Team management and leading offshore services. The role will report to Service desk manager and part of leadership team with-in managed services. The utilization of mentioned role further bifurcated into, (not limited to) 40% people management responsibilities (includes 121, PDR, team meetings, local and senior management reportings or meetings, etc) 20% in Process improvement, knowledge management and service challenges & mitigation. 20% managing service deliverable and maintain service health. 10% customer/ service escalation and process management. 10% project or Non-BAU activities management. Key accountabilities Provide leadership of the Service Desk team in the absence of senior members. Dealing with people and task management for helpdesk resources on regular basis. Communicating with senior staff members at PMC and senior members of our customers’ IT teams. Liaising with the Service Desk Manager, Application Support Manager, Team Leader(s) and other Deputy Team Leader(s) to align the day-day activities of the Application Support Team to ensure a good level of service is delivered into the customers Cover any other management duties in the absence of the Team Leader(s) locally or as requested. Helping leadership team in managing roster, leaves and resource plan for reporting team members. Provide clear feedback to the rest of the leadership team on topics including workloads, escalations, SLA breaches, major incidents etc. Help the Application support leadership team to drive the standard operating procedures and support best practices Help manage shift rotas for the team to ensure appropriate levels of cover are available always including weekends and bank holidays Handling day to day issues that arise on site Manage BAU and ensure the effective utilization of all team members Support knowledge sharing across the co-located support team Highlight and champion new incident resolution approaches Contribute to the ongoing development of the support Knowledge Base Assisting with the management of the Knowledge Base. Planning and managing training programmes for new team members. Monitor workloads, both within and outside of IMS, for the team. Always Maintain professionalism with external customers and internal colleagues. Recommend changes to resolve recurring issues. Review assignment of incidents by Incident Analysts - highlights improvements that can be made in how calls are assigned. Undertake technical resolution of incoming issues, within expected technical capability Use technical understanding to question and clarify incidents raised by clients, before agreeing where to assign the incident (incident triage). Ensure all tickets logged are clearly written so that any team member can understand the issue. Understand and execute against agreed processes for implementing fixes/changes. Understand the impact of incidents on the client, and respond appropriately. Understands the impact of non-delivery on the reputation of PMC with the client Provide regular client and internal communication on assigned activity and incidents - ensuring that interested parties are clear on current status, highlighting any issues that might impact delivery in the defined timescales to Team Leader/Support Manager. Escalate to Service Desk Manager(s) when there are resource conflicts, or when SLAs are at risk of not being met. Skills and Experience | Essential Minimum 4-6 years’ experience in a support services. 2 + years previous experience in leadership role or deputy roles. Experience in providing remote technical support for medium to large technical environments is preferred. Ability to manage day-to-day activities of helpdesk and helpdesk advisors Must have expertise on handling escalated customer issues Must have expertise on using tools to measure helpdesk advisor’s work performance and workload management Knowledge of ITIL framework, ITIL Foundation certified (preferred, not mandatory) Experience with process adherence and suggesting improvements to processes. Excellent verbal and written professional communication skills (including strong conceptual writing skills) are required to work effectively with team and clients Strong multi-national, multi-cultural experience and orientation to ensure services/projects are deployed to plan Proven problem solving, conceptual thinking, and analytical abilities Strong leadership and decision-making skills Should be ready to work in rotational shifts (24*7). Skills and Experience | Desirable Good aptitude, positive attitude, strong reasoning, and communication skills. Must be a good team player. ITIL Foundation or V4 certification Good analytical skills and research-oriented Exposure to a global working environment Abilities like problem-solving, analytical, time management & decision making, self-motivated
Summary of the position The Microsoft SQL Server Database Administrator (DBA) will be based in our PMC India Office in Vadodara, task managed and supervised by the Database Service Manager. You will be responsible for carrying out maintenance & support of multiple enterprises, mission-critical SQL Server. Resolution of incidents & problems, root cause analysis (RCA) leading to recommending and performing change activities concerning the databases and interfaced applications. You will be expected to perform, as required, various ad hoc database project activities. The role extends to defining and operating scheduled housekeeping activities, defining, recommending, and implementing monitoring and alerting processes. Supporting solution architects and developers on test, UAT and production environments. This DBA will participate in a 24/7 OOH schedule including bank holidays – as the team grows this will then move to an on the desk 24/7 & BHs as a standard shift pattern. Your passion for delivering a high degree of customer service, technical expertise, diligence and timeliness is vital. As a DBA, you will need to be articulate, advocating accurate and comprehensive solutions to system problems & requirements. You will work as part of a small team of off-shore DBAs to implement effective 24/7 support, monitoring & alerting services utilising our PMC India Office in Vadodara. Key Accountabilities Provide reactive support, adhering to fast response and resolution deadlines, in the event of an unplanned interruption to the customer’s provided services. Support services are defined as any application which has a dependency on a database. Lead the resolution of incidents raised as part of the PMC resolver group adhering to PMC’s contractual obligations regarding SLA performance. Provide daily database administration activities including, but not limited to: Housekeeping including the creation, implementation, and ongoing maintenance of maintenance plans for the efficient running of a database, and any associated application with a dependency on the database. Monitoring and alerting of Microsoft SQL and Oracle databases. The review, creation, implementation and maintenance of monitoring parameters enabling proactive database monitoring and, importantly, issue prevention. Operating system and application configuration recommendations for optimising the supported databases to maximise effective and efficient operation. Database replication, best practices, and support of existing operational systems. Database backup and DR processes – to create, maintain and monitor. Perform Change Management activities to include but not limited to: Change assessments for all database-related changes. To support the customer in change testing. Deploying and rolling back all database changes for projects and BAU fixes on the production databases. Provide project-based activities at agreed schedule times to include but not limited to: Develop, modify any database objects as required by the project. Upgrade databases to newer versions. Reviewing database scripts written by developers. Advice on peripheral OS configurations or capacity parameters as appropriate. Design database schemas in coordination with the customer’s data architecture principles and cooperation with the customer’s data architect, including any implementation or upgrade of database platforms. Provide recommendations to customer IT teams for configuration and installation settings for database server setup to include operating system or application configuration settings where relevant. Confirm the databases are in a fit state to be backed up and recovered, supporting as required during database recovery to ensure that applications are in a working condition. Restore databases to any environments as requested by the customer. Provide support to DR tests and in the event of an invocation of DR to provide technical assistance in bringing the database servers and services back online. Provide support outside of core hours for scheduled activities, e.g. maintenance activities, Change implementation, database restoration, DR tests etc. -Work on rotational OOH schedule – Covering 24/7 & BHs - As the team grows this will then move to a on the desk 24/7 & BHs as a standard rota. Provide technical leadership and recommendation into the future direction of database technology. Comply with PMC’s and the customer’s security policies, instructions and directives. Perform other duties as requested by PMC. Skills and Experience | Essential MCDBA (Microsoft Certified DBA) Bachelor’s Degree in a relevant subject, or equivalent. Experienced with all editions of MS SQL Server from 2000 through to 2019. SQL Server Database 2019 installation & management. Configuration of SQL Server in a HA environment including Windows Server Failover Clusters (WSFC), Log shipping and Always-On High Availability (Availability Groups). SSIS, SSRS, ETL in SQL Server experience. SQL Server Security and DR solutions. SQL Server backup, recovery, and performance tuning Knowledge of latest features of SQL Server and their benefits. Performance troubleshooting business critical databases. Experience of working in an ITIL environment, ideally possesses an ITIL Foundation qualification. Experience working in a critical 24x7 database environment. Solid performance tuning skills and ability to diagnose problems quickly and efficiently. Patching and upgrading of both SQL Server. Possess strong technical oriented skills. Skills and Experience | Desirable Experience and working knowledge of other RDBMS systems, especially Oracle. Exposure to SQL Azure Exposure to Linux Operating Systems Experience in Splunk would be very beneficial Experience with any of the following additional database/NoSQL technologies MySQL, PostgreSQL Aurora RDS CouchDB DynamoDb
Summary of the position The Microsoft SQL Server Database Administrator (DBA) will be based in our PMC India Office in Vadodara, task managed and supervised by the Database Service Manager. You will be responsible for carrying out maintenance & support of multiple enterprises, mission-critical SQL Server. Resolution of incidents & problems, root cause analysis (RCA) leading to recommending and performing change activities concerning the databases and interfaced applications. You will be expected to perform, as required, various ad hoc database project activities. The role extends to defining and operating scheduled housekeeping activities, defining, recommending, and implementing monitoring and alerting processes. Supporting solution architects and developers on test, UAT and production environments. This DBA will participate in a 24/7 OOH schedule including bank holidays – as the team grows this will then move to an on the desk 24/7 & BHs as a standard shift pattern. Your passion for delivering a high degree of customer service, technical expertise, diligence and timeliness is vital. As a DBA, you will need to be articulate, advocating accurate and comprehensive solutions to system problems & requirements. You will work as part of a small team of off-shore DBAs to implement effective 24/7 support, monitoring & alerting services utilising our PMC India Office in Vadodara. Key Accountabilities Provide reactive support, adhering to fast response and resolution deadlines, in the event of an unplanned interruption to the customer’s provided services. Support services are defined as any application which has a dependency on a database. Lead the resolution of incidents raised as part of the PMC resolver group adhering to PMC’s contractual obligations regarding SLA performance. Provide daily database administration activities including, but not limited to: Housekeeping including the creation, implementation, and ongoing maintenance of maintenance plans for the efficient running of a database, and any associated application with a dependency on the database. Monitoring and alerting of Microsoft SQL and Oracle databases. The review, creation, implementation and maintenance of monitoring parameters enabling proactive database monitoring and, importantly, issue prevention. Operating system and application configuration recommendations for optimising the supported databases to maximise effective and efficient operation. Database replication, best practices, and support of existing operational systems. Database backup and DR processes – to create, maintain and monitor. Perform Change Management activities to include but not limited to: Change assessments for all database-related changes. To support the customer in change testing. Deploying and rolling back all database changes for projects and BAU fixes on the production databases. Provide project-based activities at agreed schedule times to include but not limited to: Develop, modify any database objects as required by the project. Upgrade databases to newer versions. Reviewing database scripts written by developers. Advice on peripheral OS configurations or capacity parameters as appropriate. Design database schemas in coordination with the customer’s data architecture principles and cooperation with the customer’s data architect, including any implementation or upgrade of database platforms. Provide recommendations to customer IT teams for configuration and installation settings for database server setup to include operating system or application configuration settings where relevant. Confirm the databases are in a fit state to be backed up and recovered, supporting as required during database recovery to ensure that applications are in a working condition. Restore databases to any environments as requested by the customer. Provide support to DR tests and in the event of an invocation of DR to provide technical assistance in bringing the database servers and services back online. Provide support outside of core hours for scheduled activities, e.g. maintenance activities, Change implementation, database restoration, DR tests etc. -Work on rotational OOH schedule – Covering 24/7 & BHs - As the team grows this will then move to a on the desk 24/7 & BHs as a standard rota. Provide technical leadership and recommendation into the future direction of database technology. Comply with PMC’s and the customer’s security policies, instructions and directives. Perform other duties as requested by PMC. Skills and Experience | Essential MCDBA (Microsoft Certified DBA) Bachelor’s Degree in a relevant subject, or equivalent. Experienced with all editions of MS SQL Server from 2000 through to 2019. SQL Server Database 2019 installation & management. Configuration of SQL Server in a HA environment including Windows Server Failover Clusters (WSFC), Log shipping and Always-On High Availability (Availability Groups). SSIS, SSRS, ETL in SQL Server experience. SQL Server Security and DR solutions. SQL Server backup, recovery, and performance tuning Knowledge of latest features of SQL Server and their benefits. Performance troubleshooting business critical databases. Experience of working in an ITIL environment, ideally possesses an ITIL Foundation qualification. Experience working in a critical 24x7 database environment. Solid performance tuning skills and ability to diagnose problems quickly and efficiently. Patching and upgrading of both SQL Server. Possess strong technical oriented skills. Skills and Experience | Desirable Experience and working knowledge of other RDBMS systems, especially Oracle. Exposure to SQL Azure Exposure to Linux Operating Systems Experience in Splunk would be very beneficial Experience with any of the following additional database/NoSQL technologies MySQL, PostgreSQL Aurora RDS CouchDB DynamoDb
Summary of the position The Operation Support L2 Analyst is accountable for all aspects of the efficient and effective support of customer requests and issues related to services and hardware for PMC’s customers. The Operation Support L2 Analyst is responsible for ensuring that customer issues and requests are resolved and fulfilled effectively and efficiently, including handling escalations from the L1 team. Key accountabilities Interact with global customers through phone, email, ITSM tool and any other mode of communication that we may adopt from time to time. Remain updated with support changes and updates, adhering to company policies and the incident management process. Utilize technical understanding to question and clarify incidents raised by clients before agreeing on incident assignment (incident triage). Take day-to-day responsibility for assigning incidents through the client’s or PMC’s incident management system. Understand and execute agreed processes for implementing fixes and changes. Comprehend the impact of incidents on the client and respond appropriately, exhibiting the right sense of urgency. Provide regular communication to clients and internal teams on assigned activities and incidents, ensuring all interested parties are clear on the current status. Highlight any issues that might impact delivery within the defined timescales to the Team Lead/Service Desk Manager. Understand and apply the incident escalation structure. Follow up with clients to close incidents, obtaining confirmation from clients that the incident can be closed. Escalate to the Team Lead/Service Desk Manager when there are resource conflicts or when SLAs are at risk of not being met. Take responsibility for maintaining required knowledge levels. Regularly review logged incidents, highlighting trends and recurring issues to the Problem team. Please note that this role operates on a rotational shift basis to ensure 24/7 coverage and meet the business needs. Skills and Experience | Essential Understanding of the ITIL Framework (certification not required). Exposure to client interaction. Proficiency in English, both verbal and written. Working experience of operating systems (Windows) and networking concepts is essential. Working knowledge and experience in Windows troubleshooting and SQL are required. Ability to diagnose problems by analysing logs, error messages, and application performance. Experience with MS SQL, including the ability to run/create basic queries independently to retrieve results from the database and perform modifications. Skills and Experience | Desirable Confident in sharing ideas with the team. Possesses a go-getter and solution-oriented personality. Quick learner with a keen interest in acquiring new knowledge. Reliable and accountable individual capable of managing client interactions. Knowledgeable about Virtual Desktop Infrastructure. Capable of remotely diagnosing and troubleshooting PC, printer, and software/application issues. Skilled in troubleshooting and resolving complex application issues escalated from Level 1 support. Proficient in researching solutions using available knowledge bases. Responsible for ensuring incidents requiring urgent attention are escalated according to the identified escalation management procedure. Knowledge of the retail IT domain is an added advantage. Personal attributes Proven track record of delivering within time constraints in demanding situations. Demonstrates empathy and effective communication skills, both internally and externally. Strong customer service ethos. Self-motivated, flexible, agile, and adaptable. Proactive and positive approach to all tasks. Enthusiastic and energetic. Continual desire to go above and beyond to resolve customer issues within SLAs and suggest more efficient and effective ways of working. Positive ‘can-do’ attitude and a team player. Efficient and proactive.
Summary of the position The Sr. Admin Executive role will be responsible for preserving the good condition of infrastructure and ensure that facilities are safe, maintained proactively & well-functioning. This is to ensure that our organization has the most suitable working environment for our employees and their activities; at the same time protecting our investment. Key Accountabilities Strategic Planning and Day-to-Day Operations Involvement in strategic planning and day-to-day operations related to office infrastructure, building, and premises. Develop and implement facilities management strategies to ensure the smooth running of the office environment. Vendor and Third-Party Coordination Effectively coordinate and manage relationships with outside vendors and third-party agencies for supplies, repairs, and essential services such as security, housekeeping, canteen, stationery, AMC vendor etc. Negotiate contracts and service agreements to ensure effective and cost-efficient service delivery. Facility Inspection and Maintenance Perform regular inspections of office infrastructure and facilities to assess the need for repairs, renovations, or preventive maintenance. Ensure all areas, including common spaces, workstations, and equipment, are well-maintained and functioning properly. Manage preventive maintenance schedules to minimize disruption to office operations. Collaborate with relevant teams to implement maintenance tasks efficiently. Conduct Monthly night patrols of the office premises to ensure security and address any immediate maintenance needs. Report and resolve issues identified during night patrols Regularly inspect the kitchen and cafeteria areas to ensure compliance with hygiene and safety standards. Monitor the quality and safety of food provided by cafeteria vendors and address any concerns promptly. Utility Management Review and monitor utility consumption, striving to minimize costs while maintaining efficiency and sustainability. Implement energy-saving initiatives and practices to reduce the organization's carbon footprint. Plan, coordinate, and manage all installations, including telecommunications, security systems, and refurbishments. Quality Assurance Ensure the quality of internal service provided by third-party service contractors and agencies. Address and resolve any issues or complaints related to facilities management promptly and effectively. Emergency Response Respond appropriately to emergencies or urgent issues as they arise and manage the consequences. Develop and implement emergency response plans and procedures to ensure the safety of employees and the facility. Stakeholder Relationship Management Build and maintain cordial relationships with builders, landlords, tenants, and other stakeholders. Act as a point of contact for facilities-related queries and concerns from employees and management. Health and Safety Compliance Ensure compliance with health and safety regulations and standards. Conduct regular health and safety audits and implement corrective actions as needed. Perfrm safety checks of the building, including verifying the functionality of the fire alarm system, ensuring the lift NOC is up-to-date, and maintaining all building equipment. Budget Management Obtain and evaluate quotes from vendors for various facilities-related services and projects. Validate the accuracy and competitiveness of quotes to ensure the best value for the organization. Prepare and present comprehensive reports on facilities management activities, including budget performance. Oversee the facilities budget, Track expenses and identify areas for potential cost savings Travel Plan and organize all travel-related logistics well in advance to ensure a seamless experience for UK visitors. Create a detailed itinerary for travelers, including cab schedules and hotel check-in/check-out times. Be available as a point of contact for travelers to assist with any queries or concerns during their visit. Conduct a final review of all arrangements before the traveler’s arrival to ensure everything is in order. Collect and act on feedback from travelers to continuously improve the travel arrangements process. Events Research and select a suitable venue that aligns with the events and capacity requirements. Negotiate with venue contract, ensuring all necessary amenities and services are included. Skills and Experience | Essential 5+ years of proven experience in facilities management. Must be able to converse well in English, both verbally and in writing. Ability to negotiate, influence people (vendors, landlords, builders, tenants, etc) to deliver resolution as per requirement & situation. Confident to push back and manage expectations as required. Understands company standards/processes and follow them Personal attributes Good communication skills Honest, ethical, professional individual carrying positive attitude. Go-getter and solution-oriented personality Very quick learner and keen to learn new things Ability to work under pressure Relevant experience in handling administration activities
The role involves facilitating multiple scrum teams and working closely with the Product Manager and Delivery Manager to deliver the product/solution within budget and timeline. As a Certified Scrum Master with 5-10 years of experience, you will be responsible for establishing the scrum process with the coordination of the scrum team in Agile methodology. Your key accountabilities include identifying and removing impediments for the scrum team, facilitating team creativity, and improving the efficiency of the development team. You will assess the Scrum Maturity of the team and organization, coaching them to higher levels of maturity at a sustainable pace. Supporting and educating the Product Owner, organizing and facilitating scrum ceremonies, identifying metrics to track progress, providing support to the team, and leading by example are all essential aspects of this role. Additionally, you will encourage the use of Agile Engineering Practices within the development team to continuously improve their process. Your skills should include a working knowledge of agile methodology, techniques, and frameworks such as Scrum & Kanban, experience in handling multiple scrum teams, scheduling and facilitating scrum events, and mentoring and supporting scrum teams to follow agile values, principles, and practices. Monitoring progress and performance, planning & organizing scrum ceremonies, ensuring proper use of collaborative processes, guiding the team on self-organization, and supporting stakeholders are all part of your responsibilities. Desirable skills include having a first-level Scrum Master certification, awareness of the software development cycle, and familiarity with Aha - product roadmap software. Personal attributes required for this role include good judgement and decision-making, excellent interpersonal and communication skills, high professionalism, self-motivation, leadership abilities, commitment to quality work, and dependability for management activities and decision-making.,
As a Data Solutions Developer, you will collaborate closely with the Head of Data to create and implement scalable data solutions that facilitate the consolidation of company-wide data into a controlled data warehouse environment, potentially utilizing Azure Data Lake and SQL Server. Your primary focus will be on constructing efficient ELT pipelines, APIs, and database architectures to facilitate the high-speed ingestion and storage of data from various sources into a unified repository. This repository will act as the foundation for business reporting and operational decision-making processes. Your responsibilities will include designing and implementing scalable database and data warehouse solutions, establishing and managing data ingestion pipelines for both batch and real-time integration, defining and maintaining relational schema and metadata frameworks, and supporting the development of a centralized data repository for unified reporting and analysis. Furthermore, you will optimize database structures and queries for performance and scalability, while also documenting and version controlling all data pipeline and architecture components. In addition to your focus on centralizing data infrastructure, you will address ad hoc data solution requirements to ensure the continuity of business operations. You will develop and maintain robust APIs for internal and external data exchange, facilitate efficient data flow between operational systems and reporting platforms, and support system integrations with various tools such as CRM, finance, operations, and marketing. You will collaborate with IT and compliance personnel to enforce access control, encryption, and PII protection across all data solutions, as well as ensure compliance with data protection regulations such as GDPR. Promoting and upholding data quality, governance, and security standards will be an integral part of your role. Acting as a subject matter expert, you will provide guidance on best practices in data engineering and cloud architecture, offer ongoing support to internal teams on performance optimization and scalable solution design, and take on DBA responsibilities for the SBR database. To be successful in this role, you should possess at least 5 years of experience as a SQL Developer or in a similar role, demonstrate a strong understanding of system design and software architecture, and be capable of designing and building performant and scalable data infrastructure solutions. Proficiency in SQL and its variations among popular databases, expertise in optimizing complex SQL statements, and a solid grasp of API knowledge and data ingestion pipeline creation are essential skills for this position.,
Summary of the position The Facility Executive role will be responsible for preserving the good condition of infrastructure and ensure that facilities are safe, maintained proactively & well-functioning. This is to ensure that our organization has the most suitable working environment for our employees and their activities; at the same time protecting our investment. Contract Duration: 06 months Key Accountabilities Strategic Planning and Day-to-Day Operations Involvement in strategic planning and day-to-day operations related to office infrastructure, building, and premises. Develop and implement facilities management strategies to ensure the smooth running of the office environment. Vendor and Third-Party Coordination Effectively coordinate and manage relationships with outside vendors and third-party agencies for supplies, repairs, and essential services such as security, housekeeping, canteen, stationery, AMC vendor etc. Negotiate contracts and service agreements to ensure effective and cost-efficient service delivery. Facility Inspection and Maintenance Perform regular inspections of office infrastructure and facilities to assess the need for repairs, renovations, or preventive maintenance. Ensure all areas, including common spaces, workstations, and equipment, are well-maintained and functioning properly. Manage preventive maintenance schedules to minimize disruption to office operations. Collaborate with relevant teams to implement maintenance tasks efficiently. Conduct Monthly night patrols of the office premises to ensure security and address any immediate maintenance needs. Report and resolve issues identified during night patrols Regularly inspect the kitchen and cafeteria areas to ensure compliance with hygiene and safety standards. Monitor the quality and safety of food provided by cafeteria vendors and address any concerns promptly. Utility Management Review and monitor utility consumption, striving to minimize costs while maintaining efficiency and sustainability. Implement energy-saving initiatives and practices to reduce the organization's carbon footprint. Plan, coordinate, and manage all installations, including telecommunications, security systems, and refurbishments. Quality Assurance Ensure the quality of internal service provided by third-party service contractors and agencies. Address and resolve any issues or complaints related to facilities management promptly and effectively. Emergency Response Respond appropriately to emergencies or urgent issues as they arise and manage the consequences. Develop and implement emergency response plans and procedures to ensure the safety of employees and the facility. Stakeholder Relationship Management Build and maintain cordial relationships with builders, landlords, tenants, and other stakeholders. Act as a point of contact for facilities-related queries and concerns from employees and management. Health and Safety Compliance Ensure compliance with health and safety regulations and standards. Conduct regular health and safety audits and implement corrective actions as needed. Perform safety checks of the building, including verifying the functionality of the fire alarm system, ensuring the lift NOC is up-to-date, and maintaining all building equipment. Budget Management Obtain and evaluate quotes from vendors for various facilities-related services and projects. Validate the accuracy and competitiveness of quotes to ensure the best value for the organization. Prepare and present comprehensive reports on facilities management activities, including budget performance. Oversee the facilities budget, Track expenses and identify areas for potential cost savings Travel Plan and organize all travel-related logistics well in advance to ensure a seamless experience for UK visitors. Create a detailed itinerary for travelers, including cab schedules and hotel check-in/check-out times. Be available as a point of contact for travelers to assist with any queries or concerns during their visit. Conduct a final review of all arrangements before the traveler’s arrival to ensure everything is in order. Collect and act on feedback from travelers to continuously improve the travel arrangements process. Events Research and select a suitable venue that aligns with the events and capacity requirements. Negotiate with venue contract, ensuring all necessary amenities and services are included. Skills and Experience | Essential 2+ years of proven experience in facilities management. Must be able to converse well in English, both verbally and in writing. Ability to negotiate, influence people (vendors, landlords, builders, tenants, etc) to deliver resolution as per requirement & situation. Confident to push back and manage expectations as required. Understands company standards/processes and follow them Personal attributes Good communication skills Honest, ethical, professional individual carrying positive attitude. Go-getter and solution-oriented personality Very quick learner and keen to learn new things Ability to work under pressure Relevant experience in handling administration activities