Practice lead - Shopify

Summary of the Position We are looking for a visionary and results-driven Practice Lead – Shopify to build, scale, and lead our Shopify practice. This role requires a deep understanding of the Shopify ecosystem (including Shopify Plus), eCommerce strategy, technical architecture, solution delivery, and team leadership. The ideal candidate will drive pre-sales efforts, lead solution design, oversee project delivery, and grow a high-performing Shopify team while acting as a trusted technology implementation advisor to our retail and D2C clients. Key Accountabilities Practice Development & Strategy – Define and execute the strategic roadmap for the Shopify practice including capabilities, offerings, and reusable assets – Stay updated with Shopify ecosystem updates, integrations, and partner networks to build competitive advantages – Build reusable solution concepts, development standards, and architectural templates Client Engagement & Pre-sales – Support business development teams in client conversations, RFP responses, and solution demos – Own technical proposal creation, effort estimation, and architecture design for new engagements – Act as a trusted advisor to clients on Shopify strategy, platform adoption, and roadmap planning Solution Architecture & Technical Oversight – Define scalable and secure Shopify architecture across custom themes, headless setups, and app integrations – Guide integrations with third-party systems like PIM, ERP, CRM, OMS, or middleware (REST/GraphQL) Delivery Governance – Provide delivery oversight across Shopify projects ensuring on-time, quality outcomes – Drive adherence to SDLC processes, Shopify coding standards, and deployment best practices – Support issue resolution, risk management, and escalation handling during project lifecycle Team Leadership & Capability Building – Lead a team of Shopify developers, designers, and solution consultants – Mentor and grow talent by identifying skill gaps and enabling upskilling plans – Drive internal knowledge-sharing, certifications, and contribution to thought leadership Technical Oversight – Provide high-level guidance on solution architecture, ensuring alignment with enterprise standards and best practices – Review technical designs to ensure scalability, security, and performance – Drive adoption of modern engineering practices including DevOps, CI/CD, cloud-native development, and microservices architecture Process & Quality Management – Establish and enforce SDLC processes aligned with Agile/Scrum or Waterfall methodologies – Ensure code quality, testing coverage, and deployment practices meet standards – Implement QA processes to reduce technical debt and ensure high product reliability Skills and Experience Experience: 10+ years in eCommerce solution delivery, with at least 4–5 years in Shopify and 2+ years in a leadership role • Shopify Expertise: Deep experience with Shopify Plus, Liquid development, APIs, and App Store integrations • Architecture: Experience building headless commerce setups using Shopify + Hydrogen/Next.js or custom frontends • Integrations: Strong knowledge of Shopify integration with ERP, PIM, CRM, payment gateways, shipping, and analytics tools • Team Management: Proven leadership of cross-functional technical teams delivering eCommerce at scale • Client-Facing Role: Experience interacting with enterprise clients, stakeholders, and third-party vendors • Project Management: Familiarity with Agile/Scrum and tools like JIRA, Asana, or Trello • DevOps: Understanding of CI/CD, Git, deployment tools, and QA automation frameworks Certifications (Desirable) AWS/GCP eCommerce Solution Architect Certifications • Certified Scrum Master (CSM) or SAFe Agilist Personal Attributes Passionate about eCommerce innovation • Strong leadership presence and influence at multiple levels • Excellent written and verbal communication skills • Highly collaborative across business, design, and engineering teams • Organized with strong problem-solving abilities • Customer-focused and solution-oriented mindset • Adaptable to changing business and technology landscapes