18711 Escalation Jobs

About this role: Wells Fargo is seeking a Senior Information Security Engineer. In this role, you will: Lead or participate in computer security incident response activities for moderately complex events Conduct technical investigation of security related incidents and post incident digital forensics to identify causes and recommend future mitigation strategies Provide security consulting on medium projects for internal clients to ensure conformity with corporate information, security policy, and standards Design, document, test, maintain, and provide issue resolution recommendations for moderately complex security solutions related to networking, cryptography, cloud, authentication and directory services, email, internet, applications, and endpoint security Review and correlate security logs Utilize subject matter knowledge in industry leading security solutions and best practices to implement one or more components of information security such as availability, integrity, confidentiality, risk management, threat identification, modeling, monitoring, incident response, access management, and business continuity Identify security vulnerabilities and issues, perform risk assessments, and evaluate remediation alternatives Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 4+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 4+ years of demonstrated experience leveraging security technologies such as SIEM for security incident analysis 2+ years of demonstrated experience with at least one scripting language (preferably JavaScript and its frameworks / Python) working on automation and engineering projects Proficiency in detection engineering - developing and maintaining effective detection rules and correlation logic. Correlation searches, rules, alerts. Behavioral detections (e.g., brute-force, privilege escalation). Anomaly detections (e.g., unusual logon patterns, entropy-based detections). Hands-on experience with parsing configurations (props, transforms, regex, normalization techniques). Expertise in log source onboarding , source categorization, and enrichment. Strong understanding of security event types (firewall, endpoint, identity, cloud, SaaS logs). Familiarity with common attack vectors (credential abuse, privilege escalation, lateral movement). Knowledge of threat detection frameworks like MITRE ATT&CK, NIST, CIS . Ability to work with threat intelligence feeds to build contextual detections. Experience with log analysis , anomaly detection , and statistical detection methods. Proficient in developing content for SIEMs such as Splunk, Sentinel, QRadar, ArcSight, Elastic, etc. Optimize search performance and false positive tuning of existing detection rules. Maintain deployment workflows for apps, configurations, and detection packages across the SIEM infrastructure. Work with security analytics teams to develop data models or normalized schemas (CIM or equivalent). Knowledge and understanding of banking or financial services industry Should possess understanding of security and threat landscape relevant to cloud technologies Excellent verbal, written, and interpersonal communication skills Strong ability to identify anomalous behavior on endpoint devices and/or network communications Advanced problem solving skills, ability to develop effective long-term solutions to complex problems Relevant certifications such as Splunk Certified Admin, Splunk Enterprise Security Certified Admin. Job Expectations: The candidate will play a major role in our Secure content development team, including the vetting of new models and procedures to identify and react to anomalous network and/or endpoint behaviors. This position is designed to assure success in our next-generation ability to discover and react to advanced security threats. The engineer will be responsible to develop rules and usecases on SIEM platform. Responsible for finetuning of the rules/creating exceptions. Develop and manage Technology Add-ons (TAs) / Data connectors for custom and third-party applications Posting End Date: 13 Aug 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. MEET YOUR TEAM: As a market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on-premise to cloud, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. Within the Product Engineering (PE) board area, the mission of SAP Enterprise Cloud Services (ECS) organization is to pave the path for the future SAP by delivering end-to-end Managed services experience during a customer’s cloud transformation journey. We strive to provide a spectrum of cloud deployment options for our customers with our infrastructure, our partners and through public cloud infrastructures. WHAT YOU'LL DO: Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Operating as the primary point of contact from the delivery organization and working closely with the customer facing units, Service Delivery Specialists is tasked with keeping track of the activities processed by the delivery teams, ensuring proactive activity preparations are completed together with the TSMs and CDMs and addressing the technical delivery challenges throughout the customer lifecycle. This role also involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services. SDS works closely with customer CDMs/TSMs, proactive preparation of the service requests, execute the service requests while they gets into issues and needs expert attention, executes time critical customer service requests which should be executed without the regular lead time and support throughout the service request lifecycle. Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations. Serve as an escalation point for technical issues related to the EOS customer landscape. Service Delivery Specialist acts as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management and Problem Management. Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc. Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines. Sound working knowledge in Linux Clusters is essential skill. Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred). Proven ability to manage operational tasks, handle customer escalations, and drive process improvements. Ability to thrive in a high-pressure environment and consistently add value to customers and the organization. Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery. Collaborate with Product Development and support for roadmap, feature and bug fixes. Proficient in analytical and solution-oriented thinking. Excellent written and verbal communication skills in English. WHAT YOU BRING: Bachelor's degree or higher in Computer Science, Engineering, or Information Management 10+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS). Minimum of 8 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase. Advanced technical background in Linux-based server operating systems Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill. #ITTT3 #SAPECSCareers Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 424105 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

DESCRIPTION About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About the Role As a Manager, Vendor Specialist as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon premium vendors. AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Specialists responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor’s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Key job responsibilities Responsibilities Include Lead a team of Vendor Specialists, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Manage end to end goal setting for team to align with organizational goals. Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. Leads recruiting and hiring efforts across direct team and broader organization. Manage Selling Partner needs and monitor complexity through efficient resource allocation of Vendor Specialist. Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Specialist as appropriate. BASIC QUALIFICATIONS 6+ years of digital advertising and client facing roles with a focus on data analysis experience Bachelor's degree Experience analyzing data and best practices to assess performance drivers Experience influencing internal and external stakeholders Experience with sales CRM tools such as Salesforce or similar software PREFERRED QUALIFICATIONS 2+ years of mentoring, leading and coaching experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

We are seeking a highly skilled Major Incident Response Manager to lead our organization’s response to significant incidents that impact our operations and services. The ideal candidate will be responsible for managing the end-to-end incident response process, coordinating cross-functional teams, and ensuring effective communication during major incidents. This role requires strong leadership, excellent problem-solving skills, and the ability to work under pressure in a fast-paced environment. Responsibilities and Accountabilities: Establish and maintain a fully resourced 24x7 global support model, enabling rapid response to major incidents through a follow-the-sun framework. Lead the response to major incidents, ensuring timely detection , assessment, escalations and resolution of major incidents that impact business operations. Develop and maintain the Major Incident Management process, including policies, procedures, knowledge base with critical contacts and best practices. Work closely with End User Technology Support and the Digital Desk to enhance observability and resolve emerging incidents before escalation into major incidents. Coordinate with Chapter and Value Teams across DigitalX, Legal, Communications and other Functional Units to ensure a unified response to major incidents. Facilitate incident review meetings, ensuring all stakeholders are informed and engaged throughout the incident lifecycle. Provide clear, timely updates and impact assessments to senior management and stakeholders during major incidents to support executive decision making. Conduct post-incident reviews to identify root causes, lessons learned, and opportunities for process improvement. Implement and optimize incident response tools and technologies to enhance incident detection and response capabilities. Deliver training and guidance to team members and stakeholders on major incident management protocols . Champion a culture of preparedness across Service Enablement, TechX and DigitalX. Stay current with industry trends, threats, and best practices related to incident management. Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Atleast 5 years of experience in incident management, with a focus on major incidents in a complex global environment. Strong understanding of IT service management (ITSM) frameworks, such as ITIL. Excellent leadership and team management skills, with the ability to motivate and guide cross-functional teams. Strong analytical and problem-solving abilities, with a focus on root cause analysis and continuous improvement. Exceptional communication skills, both written and verbal, with the ability to convey complex information to diverse audiences. Relevant certifications (e.g., ITIL, CISSP, CISM) are a plus. Preferred Qualifications: Experience in managing IT budgets and vendor relationships. Relevant certifications, such as ITIL, PMP, or AWS, are a plus Working Environment Astellas’ Global Capability Centres – Overview Astellas’ Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are located in India, Poland and Mexico. The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands. Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company’s strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients. Category Astellas is committed to equality of opportunity in all aspects of employment. EOE including Disability/Protected Veterans

Admins are responsible for managing and overseeing wide range of tasks like book keeping, resource allocation, maintaining employee records and policy enforcement,. Admins are expected to serve as a bridge between employee and leadership team by facilitating communication, optimizing productivity, streamlining process in order to meet organizational objectives. Key Responsibility Area:- 1. Book Keeping : - Managing the front desk, involves maintaining the invoices and handling with due diligence, petty cash, UPI, cash and card transactions. 2. Facility Management: - Overseeing the maintenance of the store area hygiene, safety, aesthetics, and ambience and overseeing the counter requirement. 3. Documentation: - The creation and maintaining the records like SOP, Employee attendance, overseeing and maintaining the staff count. 4. Client Relation and Escalation Management: - With regards to Invoicing, Billing and Alteration dates. 5. Policy Enforcement: - Overseeing the implementation of rules and regulations with the guidance of leadership team Introduction Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: In person

Job ID: 33529 Location: Chennai, IN Area of interest: Technology Job type: Regular Employee Work style: Office Working Opening date: 2 Aug 2025 Job Summary This role is for Fraud Risk Surveillance Centre for monitoring PvB Clients transaction for four countries. Key Responsibilities Strategy Report on any anomalies during review of transaction if the same is not in line with the rule parameters. Basis the review/false positive recommend for any changes in rule/threshold with supporting evidenced to Management/Stakeholders as appropriate Business Understand Core Business Pattern of Private Banking Clients (PvB) and ensure the Fraud Risk Management framework is effectively embedded and managed effectively for PvB Clients as per designed process. Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation. Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country. Process Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for Fraud Risk Management. Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalate to relevant stakeholders. Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations. Adopt a risk-based approach on cases Investigated as applicable. Diligent and focused investigation on case management based on the alerts triggered. Ensure clear updation of comments for closure of cases in system and for those in Under Investigations. Timely response/reminder to be set out for the cases under Investigation as per agreed protocol/timelines. Closure of cases based on response from BRM and Control and Supervision team as per agreed Turnaround time (TAT). Responsibilities Timely escalation to Stake holders on non-availability of client instruction documents/Voice logs as per TAT/process. Ensure that policies and processes are followed as per CTI and alerts are disposed in conjunction with DOI. Timely communication of key information and trends if any to Supervisor / Top Management. Actioning of all related processes within mandated timelines to avoid any TAT breaches. Review the report generate by MIS team and report on anomalies/discrepancy. Support in UAT/UVT testing as per business needs and requirements. This could be including weekends. Continuously improve the operational efficiency and effectiveness of fraud risk management processes. Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable and through regular training of front-end staff. Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk. Ensure adherence to the Group’s approach to the management of fraud risks, providing training/leadership where necessary to close gaps in understanding or adherence. Ensure data preparation with Excel knowledge with (Pivot/Macros) Responsibilities Governance Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee’s forms part of the culture. Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work. Adherence to confidentiality agreement always. Adherence to Group Policy and Code of conduct always. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct Key stakeholders Internal/External Stakeholders: Providing support to the Fraud Control unit by monitoring of suspicious transactions pertaining to PvB Clients based on alerts triggered in Falcon. Co-ordination with BRM and C&S for clarification/supporting documents/Voice logs Other Responsibilities Ensure candidate supports the team at all times; and ensure wiling to take up UVT activities on weekends if any as per Business requirements. Role Specific Technical Competencies Fraud monitoring or similar operational transactional based review activity. English Proficiency (writing/Speaking) Technical know-how Excel (knowledge of Macros/Pivot) is an advantage. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Company Description Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. Job Description We are seeking a dedicated Royal Service (Operator) Executive to join our prestigious Royal Service team at Fairmont Mumbai. As the first point of contact for our guests, you will be responsible for supervising personalized and efficient service through telephone communications, ensuring that every guest interaction reflects the highest standards of hospitality. Key Responsibilities: 1. Telephone Operations Oversight Ensure all incoming calls are handled promptly, professionally, and courteously by the team. Monitor service levels and coach team members to provide seamless assistance, accurate information, and prompt resolution of guest inquiries and requests. 2. Guest Assistance & Experience Management Act as the central point of coordination for guest services, ensuring personalized, efficient, and high-quality assistance. Oversee the team’s ability to anticipate guest needs, arrange services, and provide recommendations that enhance the guest experience. 3. Room Service Coordination Supervise the room service order process, ensuring accuracy, timely delivery, and excellent communication between service staff, kitchen, and guests. Address and resolve any service gaps or delays promptly. 4. VIP & Royal Service Coordination Manage and ensure flawless execution of services for VIP and special-status guests. Work closely with relevant departments to align on guest preferences and deliver an exceptional, personalized experience with meticulous attention to detail. 5. Issue Resolution & Escalation Serve as the primary escalation point for guest concerns within Royal Service. Address issues with empathy and professionalism, taking ownership of resolution while ensuring guest satisfaction and service recovery. 6. Information Management & Guest Communication Ensure that accurate, up-to-date information is consistently provided to guests regarding hotel services, amenities, and local attractions. Lead the team in maintaining proactive, clear, and courteous communication across all touchpoints. 7. Cross-Departmental Coordination Foster strong collaboration with other departments (Housekeeping, Concierge, F&B, etc.) to ensure timely and coordinated responses to guest requests. Promote a culture of seamless teamwork to deliver outstanding service. 8. Administrative Oversight Manage administrative functions such as logging guest requests, maintaining accurate records of interactions, updating guest profiles, and compiling reports on service performance and feedback. 9. Training & Development Mentor and develop Royal Service team members through ongoing coaching, feedback, and training programs. Promote a culture of continuous improvement and service excellence. 10. Service Excellence & Standards Compliance Champion a guest-first approach by upholding the highest standards of service delivery. Lead by example in anticipating guest needs, resolving concerns, and fostering an environment that consistently exceeds expectations. Qualifications Previous experience in a guest service or hospitality role, preferably in a luxury hotel environment. Exceptional telephone etiquette and communication skills, with fluency in English (additional languages are a plus). Strong problem-solving abilities and the ability to remain calm and composed under pressure. Excellent organizational skills and attention to detail, with the ability to multitask effectively. Flexibility to work various shifts, including evenings, weekends, and holidays. Proficiency in using computer systems and hotel management software. Strong Team Management Skills Additional Information Our commitment to Diversity & Inclusion : We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Kshema Organisation: Kshema is India's only digital insurance company, with a focus on cultivators in the food and agriculture sectors. Kshema provides cultivators with resilience from financial distress due to catastrophic climate events and perils through localized insurance products. At Kshema, we empower cultivators. We are continually working with cutting-edge technologies to develop better systems for building trust with our customers. We are passionate about making a difference via innovation, sustainability, and a merit-based approach. Kshema is headquartered in Hyderabad, Telangana, India, and has a pan-India presence. It employs more than 1000 people, both directly and indirectly, and is rapidly growing organically through an innovative product range. Kshema is an equal opportunity employer. Kshema offers an exceptional career development platform for professionals aspiring to high-level achievement. For more information, visit www.kshema.co. Brief Description: The Senior Grievance Redressal Officer will lead and manage the grievance redressal function across the organization, ensuring timely, fair, and regulatory-compliant resolution of customer complaints. The role is pivotal in maintaining customer trust and ensuring adherence to IRDAI guidelines. Key Responsibilities: Grievance Management Oversee the end-to-end grievance redressal process across all branches and digital platforms. Ensure all complaints are acknowledged within targeted working days and resolved within stipulated duration as per regulatory norms. Certify closure of complaints where contractual, statutory, and regulatory obligations have been fulfilled Regulatory Compliance: Ensure compliance with regulator’s Protection of Policyholders’ Interests (PPHI) Regulations and Grievance Redressal Guidelines. Maintain and update the Grievance Redressal Policy and ensure it is filed with regulator efficiently. Interface with regulators Integrated Grievance Management System (IGMS) and ensure accurate reporting Customer Advocacy: Act as the senior escalation point for unresolved complaints. Liaise with the Insurance Ombudsman and Consumer Commissions when necessary. Ensure transparency and fairness in all customer interactions. Technology & Reporting: Oversee grievance tracking systems and ensure integration with regulator’s systems. Generate periodic reports on complaint trends, resolution timelines, and customer satisfaction metrics. Analyse root causes and recommend systemic improvements. Team Leadership: Lead and mentor a team of grievance officers across regional offices. Conduct training workshops on grievance handling and customer service best practices. Experience: Minimum 10 years of experience in grievance redressal function in insurance or financial services. Proven track record of successfully managing grievance regulatory norms with proactive approach. Experience in managing diverse general insurance products and cross functional teams. Excellent stakeholder management and communication skills. Education: Graduate/Postgraduate in Law, Insurance, or Business Administration. Certification in Insurance (e.g., III, IRDAI modules) is a plus. Competencies / Skills: Strong understanding of general insurance products and processes. Excellent communication and interpersonal skills. Analytical mindset with attention to detail. Familiarity with regulatory frameworks and legal aspects of insurance. Proficiency in grievance management systems and reporting tools.

Job Description/Requirements Job Purpose This role is responsible for the end-to-end management of process optimization, quality assurance, risk mitigation, and compliance. Leveraging methodologies like Lean Six Sigma, BPM, and ISO 9001:2015, the Manager will streamline workflows, automate processes, enhance data-driven decision-making, and build robust capabilities within Supply Chain and Administration teams. The ultimate goal is to deliver significant cost savings, increase efficiency, improve service delivery, and foster a sustainable culture of high performance and quality. Key Responsibilities Strategic Process Improvement & Operational Excellence Lead end-to-end process improvement projects from initiation to execution using Lean, Six Sigma, BPM, and ISO 9001:2015 frameworks. Design and implement operational models to reduce waste, improve cycle times, and achieve cost savings. Streamline workflows across business units to improve productivity and reduce turnaround times. Conduct Value Stream Mapping (VSM) and facilitate Kaizen events to identify bottlenecks and drive continuous improvement. Quality Management Systems (QMS) & Compliance Implement and continuously improve ISO 9001:2015 Quality Management Systems. Develop and execute quality assurance plans with robust risk analysis. Oversee monitoring frameworks to ensure adherence to quality standards. Standardize policies, processes, and documentation in line with ISO requirements. Ensure departmental readiness for ISO certification and compliance. Audit, Risk & Compliance Management Conduct quality and process audits for ISO 9001:2015 compliance. Identify control gaps and systemic risks within operations. Track compliance vulnerabilities and operational risks. Escalate potential fraud or legal cases to the Legal & Compliance team. Implement a WorkStream Health framework to monitor high-risk and underperforming projects. Technical & Functional Documentation Develop clear, accurate operational procedures. Create BPMN workflows and operational specifications. Document escalation matrices and control frameworks aligned with risk registers. Maintain subsidiary-level document master lists for governance and audits. Data Analytics, Monitoring & Reporting Design and implement performance dashboards using Power BI or Tableau. Develop KPIs, productivity metrics, and reporting structures. Translate data into actionable insights for decision-making. Monitor critical processes with specialized dashboards for transparency. Project Management & Execution Lead design, scoping, and execution of cross-functional improvement initiatives. Manage change processes for policy and technology rollouts with minimal disruption. Training & Capacity Building Design and deliver Lean Six Sigma, 5S, ISO, and continuous improvement training programs. Prepare training materials to build organizational awareness and technical capacity. Establish knowledge centers to encourage continuous learning. Recruitment & Workforce Quality Optimization Define recruitment KPIs and quality standards. Collaborate with departments to improve sourcing, onboarding, and throughput. Service & Performance Monitoring Develop frameworks for performance and productivity measurement. Conduct service audits and document service charters to enhance accountability. Qualifications Required Skills and Qualifications Must-Haves Certified Lean Six Sigma Black Belt. ISO 9001:2015 Lead Auditor certification. Bachelor’s degree in Business Administration, Operations Management, Quality Management, Communications, or related field. Nice-to-Haves Master’s Degree (MBA, Business Process Management, Quality Management, or Organizational Development). Project Management certification (PMP, PRINCE2). Change Management certification (PROSCI, ExperienceChange). Certifications in BPM (CBPA, BPMN). Proficiency in process modeling software (Visio, Signavio, Aris). Certifications in Data Analytics or BI tools. Experience Minimum 12 years leading enterprise-wide process improvement, quality management, and operational excellence initiatives. At least 5 years in managerial or consulting roles with direct responsibility for driving continuous improvement. Markets Experience in multi-country or multi-cultural environments. Functional Expertise Operational Excellence, Lean Six Sigma, BPM, Quality Assurance, ISO 9001:2015, Operational Risk Management, Project Management, Data Analytics, Training & Development, and Service & Operations Management. Other Proven track record in cost reduction, efficiency gains, improved turnaround times, and service delivery enhancement. Strong hands-on experience with BI tools (Power BI, Tableau). Skilled in leading and documenting complex improvement projects and managing change effectively. Organization Equity Group Holdings Employment Type Regular Job Level Manager Job Shift Day Job Job Posting Aug 8, 2025, 3:53:24 PM <

About the Role: Grade Level (for internal use): 11 The Team: This is an outstanding opportunity to join the world's leading price reporting organization as it continues to develop its strong presence in the global commodity markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to commodities markets. Price Group is an integral part of the price assessment content team and collaborates across all functions within Platts globally. Focused on price assessment methodology development and deployment, the group also manages the dissemination of market reporting best practices. Many of Price Group's functions are designed to deliver on our governance model based on our Editorial Standards. What's in it for you : Platts price assessments underpin more than 250 global commodity price benchmarks cleared by more than 1200 financial contracts - across more than six global exchanges. The PG Partner has the opportunity to lead methodology development, as well as price resolution and market reporting best practice, supporting our frontline reporting teams. The PG Partner will lead the advancement and defense of our world-class pricing methodologies, supporting the Emerging Benchmarks group, which spans energy transition, shipping, chemicals, biofuels, agriculture & food and fertilizers. Primary sector partnership with this role will be with the energy transition team. The Impact : Thought leadership in market evolution, methodology change and development, maintaining the highest standards and integrity of Platts price assessments. This includes: All aspects of methodology development including the conceptualization of new ideas, partnering senior management and regional teams that lead day-to-day market reporting and price assessment activities resulting in the successful benchmark protection and development. Extensive cross commodity external engagement supporting methodology research and development and educating the market through strategic engagement programs, with the main players and active trading community Issue resolution resulting in the highest standards being maintained, building trust in the standards and processes in place Collaboration with other colleagues in Market Development & Engagement, particularly the Market Integrity & Review team and the Strategic Engagement & Intelligence Group, as well as other functional groups internally, resulting in the consistent execution of Platts methodology and the maintenance of robust price assessments Ensuring the methodology process is followed and reviewing and approving updates as defined in Platts editorial standards Ensuring our methodology development and change is conducted in line with Platts governance model and is aligned with the IOSCO Principles for Price Reporting Agencies and the EBMR Supporting the escalation and resolution of assessment complaints and in-depth price reviews, building confidence in the integrity of Platts processes and standards Support the curation of best practice documentation that is referenced by price reporting teams Lead annual commodity team process for updating methodology documentation Responsible for driving best practices across commodity group, through training of front line, and helping instill integrity into Platts assessments Mentoring front-line around external messaging, by sharing experience, helping build trust with customer Responsibilities: Lead global price assessment methodology development working with the commodity leadership and managers Collaborate with other methodology development specialists and price group operations to ensure alignment / share knowledge / ideas and resource projects efficiently Advise and partner with the Sector heads and Senior management on market and methodology development / new markets Engage with internal and external Stakeholders of methodology change process and collaborate with other functional groups such as BCQ, Product, Product Development, and Commercial Lead editorial governance through appropriate capture of key change procedures and processes for methodology development and methodology change projects Leverage presentation opportunities at industry events/conferences raising the visibility of Platts prices/benchmarks and the relevance of the methodology Manage price assessment complaints, escalating to Sector head and Price Group colleagues as appropriate to ensure resolution Jointly approving corrections as required in line with editorial standards Lead sector escalation point/deal with price assessment complaints & escalate appropriately to ensure resolution. Jointly approve corrections as needed in line with editorial standards. Liaise and support price review process when required Mentor frontline editors and demonstrate best practice in market reporting and implementation of methodology What We're Looking For: 4+ years in pricing with a detailed knowledge of assessment methods and processes for executing changes to pricing methodology and the introduction of new pricing assessments Degree educated (business, finance, economics, etc) Proven strong interpersonal and relationship building skills and ability to influence across the organization Subject matter expert in commodities/trading/markets and the competitive landscape and specialized knowledge of at least one commodity sector Proven strong interpersonal and relationship building skills and ability to influence across the organization. Strong presentation skills to present at industry events, professional associations and conferences Tenacity and the ability to gain buy-in to decisions and drive issues to completion Previous management experience and strong leadership ability which utilizes influence and promotes team collaboration and development as well as personal accountability Assertive with independent mind who operates with facts and pushes back with respect About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights . What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), EDTGRP202.2 - Middle Professional Tier II (EEO Job Group) Job ID: 317451 Posted On: 2025-07-28 Location: London, United Kingdom

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary This role is for Fraud Risk Surveillance Centre for monitoring PvB Clients transaction for four countries. Key Responsibilities Strategy Report on any anomalies during review of transaction if the same is not in line with the rule parameters. Basis the review/false positive recommend for any changes in rule/threshold with supporting evidenced to Management/Stakeholders as appropriate Business Understand Core Business Pattern of Private Banking Clients (PvB) and ensure the Fraud Risk Management framework is effectively embedded and managed effectively for PvB Clients as per designed process. Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation. Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country. Process Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for Fraud Risk Management. Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalate to relevant stakeholders. Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations. Adopt a risk-based approach on cases Investigated as applicable. Diligent and focused investigation on case management based on the alerts triggered. Ensure clear updation of comments for closure of cases in system and for those in Under Investigations. Timely response/reminder to be set out for the cases under Investigation as per agreed protocol/timelines. Closure of cases based on response from BRM and Control and Supervision team as per agreed Turnaround time (TAT). Responsibilities Timely escalation to Stake holders on non-availability of client instruction documents/Voice logs as per TAT/process. Ensure that policies and processes are followed as per CTI and alerts are disposed in conjunction with DOI. Timely communication of key information and trends if any to Supervisor / Top Management. Actioning of all related processes within mandated timelines to avoid any TAT breaches. Review the report generate by MIS team and report on anomalies/discrepancy. Support in UAT/UVT testing as per business needs and requirements. This could be including weekends. Continuously improve the operational efficiency and effectiveness of fraud risk management processes. Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable and through regular training of front-end staff. Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk. Ensure adherence to the Group's approach to the management of fraud risks, providing training/leadership where necessary to close gaps in understanding or adherence. Ensure data preparation with Excel knowledge with (Pivot/Macros) Responsibilities Governance Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines Embed the Group's values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee's forms part of the culture. Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work. Adherence to confidentiality agreement always. Adherence to Group Policy and Code of conduct always. Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct Key stakeholders Internal/External Stakeholders: Providing support to the Fraud Control unit by monitoring of suspicious transactions pertaining to PvB Clients based on alerts triggered in Falcon. Co-ordination with BRM and C&S for clarification/supporting documents/Voice logs Other Responsibilities Ensure candidate supports the team at all times; and ensure wiling to take up UVT activities on weekends if any as per Business requirements. Role Specific Technical Competencies Fraud monitoring or similar operational transactional based review activity. English Proficiency (writing/Speaking) Technical know-how Excel (knowledge of Macros/Pivot) is an advantage. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Integrity (Operations) Manager At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. ABB’s Legal & Integrity team is a pro-active and strategic business partner, with a strong focus on quality, customers and the company’s best interests. We drive & execute the business strategy with a can –do attitude and build credibility and trust with our stakeholders as a true business enabler. As legal and integrity professionals we provide direction and solutions, with clear and simple communication and show responsibility and accountability for our actions, decisions and advice. As part of our ambitious growth and continuous improvement efforts, we are seeking a Regional Due Diligence Lead, for the APAC region, to help us develop a new center of excellence in third party due diligence. This role is pivotal in building our new operating model in our legal and integrity function for our due diligence team. It will be part of a larger simplification exercise in how we manage risk in our supplier and sales channel ecosystems. The due diligence team executes independent, consistent, and effective reviews for all our business areas to mitigate legal, regulatory, and reputational risk for our organization and develop a culture of integrity and compliance across the board. The successful candidate will help build a new in-house team of third-party due diligence experts, serving our four business areas and corporate functions and drive continuous improvement once implemented. This role ensures that due diligence processes are executed consistently and effectively, in alignment with global standards and regional regulatory requirements. The position is responsible for managing a team of experts and collaborating with cross-functional senior stakeholders and/or Business Areas subject matter experts, to mitigate third-party risks (anti-bribery anti-corruption, sanctions, sustainability & human rights, etc.). Key Responsibilities: Build, lead, and mentor a team of due diligence experts, fostering a high-performance culture of accountability and continuous improvement. Participate in the design, execution, and continuous improvement of due diligence workflows, including onboarding, monitoring, and escalation protocols Ensure timely and accurate due diligence reports Identify risks to the company in the onboarding of third parties and provide mitigating actions Oversee enhanced due diligence (EDD) for high-risk third parties, including ownership structure analysis, sanctions screening, and red flag resolution Act as the primary regional liaison for business area leaders to ensure alignment and responsiveness to evolving risks Partner with O2C, P2P, business areas, divisions, and legal & integrity teams to ensure seamless integration of due diligence into business operations. Contribute to the execution of the legal and integrity function strategy. Develop and maintain training materials, playbooks, and SOPs to ensure consistent application of due diligence standards across the organization Participate in defining the Annual Performance Plan (APP) and managing performance against agreed financial targets and constraints. Qualifications: Minimum of 8 years of experience in third-party due diligence, business intelligence, or a related field. Proven leadership skills to build, manage, mentor, and develop a team. Excellent communication skills for interacting with senior stakeholders and presenting findings. Fluent English (spoken and written) Fluency in regional languages would be an additional asset. (e.g., Mandarin). In-depth understanding of local regulations, including anti-bribery and corruption laws, sanctions, and compliance requirements. Expertise in due diligence processes, including regulatory and sanctions compliance, reputational risks, sustainability risks, bribery and corruption risks, and antitrust risks. Familiarity with investigative tools, OSINT techniques, and regulatory frameworks (e.g., FCPA, EU sanctions). Strong analytical and problem-solving abilities to assess risks and make informed decisions. Ability to manage multiple projects and deadlines. #ABBCareers #RunwithABB #Runwhatrunstheworld ABB Motion, a global leader in motors and drives, is at the core of accelerating a more productive and sustainable future. We innovate and push the boundaries of technology to contribute to energy efficient, decarbonizing, and circular solutions for customers, industries, and societies. With our digitally enabled drives, motors and services, we support our customers and partners to achieve better performance, safety, and reliability. To help the world’s industries outrun – leaner and cleaner, we deliver motor-driven solutions for a wide range of applications in all industrial segments. Building on over 140 years of domain expertise in electric powertrains, our more than 22,000 employees across 100 countries learn and improve every day. go.abb/motion We value people from different backgrounds. Could this be your story? Apply today or visit careers.abb to read more about us and learn about the impact of our solutions across the globe. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Key Responsibilities Inspire and Lead: Coach, mentor, and grow a high-performing outbound customer service team; foster a championship environment, not a call center. Transform Customer Experience: Map out the matchmaking journey, remove friction points, innovate processes, and ensure personalized service for every VIP client. Operational Excellence: Own daily operations, set and monitor clear performance metrics, and drive accountability for both outputs and outcomes. Tech Enablement: Integrate tech toolsAI, dashboards, automationsto make routine tasks seamless and free up your team for what matters: real connections. Escalation Handling: Personally handle escalations and challenging scenarios to turn unhappy customers into loyal advocates. Be a Builder: Implement new initiatives from scratch, test improvements, and continually raise the bar on service excellence. Business Ownership: Run your function with a P&L owners mindset owning metrics, cost, and team growth. Required Qualifications & Skills Experience: 6-8 years of experience in a customer service or customer-facing role. Leadership Experience: Minimum of 3+ years in a people management role, preferably leading a large B2C team. Education: MBA is preferred. Language Skills: Proficiency in Telugu, Kannada, and English is mandatory for this role. Core Competencies: Proven ability to build order from chaos and drive systems-level improvements. Strong analytical skills, with a data-driven approach to management (high EQ + IQ). Excellent communication, negotiation, and interpersonal skills. The ability to thrive under pressure and meet deadlines. Prior experience with outbound calls is required. How to Apply To maximize your prospects: Tailor Your Resume: Highlight your customer service leadership, team management, and process innovation especially in high-volume, B2C, or digital/tech-enabled environments. Add a Brief Note: (My approach to building customer obsession and operational excellence 50 words) Showcase Achievements: Turnaround stories, customer loyalty wins, tech-enablement projects. Language & Location: Confirm fluency in Telugu, Kannada, English, and long-term commitment to Bengaluru. Include the following in your email (Word/PDF format): Name: Mobile: Alternate Mobile: Email: LinkedIn Profile (Mandatory): Location: Relocation (Y/N): Travel Time to Office: Total Experience: Current CTC: Expected CTC: Notice Period: Top 3 Customer Service Achievements: Proficiency in Excel & Reporting Tools (110): Communication & Presentation Skills (110): Self-Rating on Key Skills (110): Customer Service Leadership Team Management B2C Operations Language Fluency (Telugu/Kannada/English) Complaint & Escalation Handling Process Improvement Tech Adoption (CRM/AI tools) Data Analysis & Reporting Communication & Negotiation Send your application to: +91 88 7997 7717 | hraakanksha@outlook.com

Description Our team is seeking a sharp, passionate engineer with strong problem-solving skills who is ready for a new challenge working with a successful team. You are detail oriented, enthusiastic, and have a growth mindset. About Us Amazon has reinvented how hundreds of millions of people shop online – providing Customers with the opportunity to find and discover virtually anything they want to buy and providing over 2 million Sellers with a platform to sell and deliver products to customers worldwide. The Marketplace business exceeds 40% of the total Amazon.com sales, and each year, tens of thousands of businesses join the marketplace adding millions of new products. Amazon's Seller Fulfillment Services organization drives the Selling-On Amazon business, and develops solutions that enable sellers to manage their e-commerce business on Amazon and ship their products to customers. True to Amazon’s tenets, customer and seller obsession are always at the forefront of our decisions. We innovate and design our services and tools with a focus on customer and seller experience, followed by our focus on technology and worldwide scaling. Our QA team spans North America and India, delivering for product teams across multiple countries. You'll have the chance to partner with world class engineers and other stakeholders, as well as a QA team that brings experience to the table. Be ready to grow, because there are a lot of opportunities in this team. Quality Assurance Technician at Amazon tests applications and products at user level; primarily they would execute manual testing, and also execution, maintenance, and creation of automation. QATs use black box testing techniques to break code and drive customer satisfaction, but also learn how services work deeper down. Our organization's services are complex, and the ability to adapt and debug is a must. QATs at Amazon are excellent individual contributors capable of understanding and executing test cases, driving test execution with minimal help. QATs would be trying to understand feature to great depth which would enable them to report issues and take ownership and drive them to closure. QATs are highly accurate in reporting the software behavior ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines. Role & Responsibility Black Box testing Write test cases for new features, modifying and maintaining the existing test cases. Understand and ramp up on QA procedures, guidelines and policies for newly launched feature and apply them Use software tools for QA, fix up and data capture on a daily basis Be proactive in identify issues, deep dive, troubleshoot, communicate to stake holders and escalation of issue and providing status reports Contribute toward continuous team process improvement Ability to debug and fix automated tests as needed and contribute towards adding new tests to the existing automated test suites. Be part of a highly charged work environment Quality Assurance Technician at Amazon would test applications and products at user level; primarily they will be involved in manual testing and also execution and maintenance of automation script. You will use black box testing techniques to break code and drive customer satisfaction. You are an excellent individual contributor capable of understanding and executing test cases, driving test execution with minimal help, and debugging when things go wrong. You understand features in-depth to enable you to be more effective at debugging and defect reporting. You are detail driven in your reporting the software behavior, ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines. Come and see for yourself why our team and org are a great place to succeed, grow, and have fun! Key job responsibilities Test Planning and manual test execution Test automation using existing framework and maintenance of existing automated test . On call/OE activities A day in the life Your key focus is to create plans for testing and execute on those plans. You will have opportunities to work with automation, partnering with more senior engineers who can provide guidance. You meet with stakeholders, building strong relationships. You may participate in the team automation on-call rotation for debugging issues. You will identify opportunities for simplification that will improve quality and speed of delivery, and your voice will carry weight. You will always be learning something new and exciting. About The Team The Seller Fulfillment Services QA team's goal is to deliver quality products. The organization we support partners closely with QA. This team will span employees located in Hyderabad and Chennai, and partner with another QA team located in North America. The team values growth, delivering results, and has a collaborative atmosphere where each team member has opportunities to grow and learn. Basic Qualifications A engineering graduate with 1-2 years of experience Good understanding of formal test case design techniques. Ability to write, execute and maintain test cases for the feature. Ability to clearly report defects and communicate to stakeholders in defect triage/test summary report. Good understanding of one scripting language, preferably Java. High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential. Preferred Qualifications - Understanding of automaton test frameworks like Cypress etc would be added advantage - Experience in test planning and reviewing requirements Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Dev Center India - Hyderabad - A85 Job ID: A3026032

Overview of 66degrees 66degrees is a leading consulting and professional services company specializing in developing AI-focused, data-led solutions leveraging the latest advancements in cloud technology. With our unmatched engineering capabilities and vast industry experience, we help the world's leading brands transform their business challenges into opportunities and shape the future of work. At 66degrees, we believe in embracing the challenge and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way. Responsibilities **Note- Need candidate to join Immediately*** (Please apply only if you can join in short notice) A 66degrees Team Lead’s responsibilities and duties are as follows: Passionately lead and mentor a high-performing team of delivery professionals, fostering collaboration and promoting their career development. Participate in recruitment, onboarding, and mentorship of new team members. Determine and manage KPIs to measure department effectiveness, including project health, billable hours utilization, revenue projections, and customer satisfaction. Manage multiple concurrent Google Cloud projects from initiation to completion, adhering to established methodologies and scrum ceremonies. Lead across multiple work streams (discovery, design, deployment, optimization) and teams to maintain customer momentum. Act as a key SME within delivery management and PMO, guiding technical decisions, providing input on solution design, and communicating effectively with technical stakeholders. Serve as the primary liaison between customers and engineering leads, gathering requirements, estimating work, defining milestones, and evaluating risks. Facilitate prompt resolution of customer concerns and act as an escalation point for technical issues. Provide regular status updates to stakeholders, maintaining effective communication with leadership on critical issues and action plans. Take responsibility for project scope, finances, schedule, and stakeholder expectations. Deliver NPS measurement to customers post-project delivery. Own project retrospectives and related reporting, maintaining organized project documentation using PMO tools (e.g., Financial Force, JIRA). Actively contribute to practice development initiatives and drive continuous improvement. Perform other tasks as needed to add value to the business, clients, and co-workers. Qualifications At least 10 years of relevant direct customer support experience Must have- Previous experience managing direct reports At least 5 years of experience in a tech industry role performing project management using PMI best practices and/or Agile Scrum methodologies Knowledge of Cloud technologies Ability to handle multiple competing priorities in a fast-paced environment Some experience in writing operating procedures Experience in setting and managing client expectations Strong verbal and written communication skills Solid experience in filtering and providing data and reports to customers, utilizing PowerPoint and Excel Ability to understand technical problems and translate between non-technical and technical teams Demonstrated customer focus and advocacy Experience managing and coaching team to be consultative and performant. Nice to Have Scrum/Agile Certification Previous Experience with Google Cloud Platform (infrastructure, networking, PaaS, big data) and/or CRM tools Familiarity with agile software management and collaboration tools (JIRA, Google Workspace, Mavenlink, Asana) 66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class

Database Technical Lead Twinline Business Solutions Pvt Ltd. – Gurgaon, Haryana Job Summary A very strong experience of developing PL/SQL procedures, functions, packages . Creates new and reviews existing PL/SQL packages, procedures to support development efforts. Responsible for the design, development, test, release, maintenance , and technical support from database development. Reviews PL/SQL packages for changes/performance/tuning improvements In Depth Knowledge of Oracle (RDBMS) Database Coding skills to write complex SQL queries, Views and MVs . Coding skills to PLSQL Procedures, Functions, Packages and Triggers. Hands on with SQL Tuning Ensure high availability, disaster recovery, and backup solutions Analyze query execution plans and optimize queries for speed and resource utilization Work closely with developers, system administrators, and data analysts to support database-related needs Develop scripts and tools for database monitoring, management, and automation Identify and resolve database issues, ensuring minimal downtime and impact Act as the escalation point for complex database-related problems Demonstrated ability to excel in an Agile development environment (Scrum, XP, TDD) High energy results driven person with strong interpersonal skills. Excellent communication skills and the ability to interact with confidence & clarity. Hands on style, creative thinker, and problem solver. Ability to evolve with a rapidly changing environment. Maintains knowledge of current and emerging technologies. Self-directed and responsive to customer expectations. Strong analytical and logical problem-solving skills. Ability to work independently. Responsibilities and Duties Work as a team leader in Development Team. Implement new business features based on requirement specification/technical design. Fix bugs in existing applications reported by clients or internal testers. Refactor existing code. Execute development tests, create unit tests. Participate in creating internal business specifications, creating technical design for business features, breaking down features to technical tasks, workload estimation. Cooperate with colleagues in the development team / entire company. Should be able to lead a team of database developers. Team leader attitude and qualities. Qualifications and Skills Strong analytical and logical problem-solving skills. Open to learn new technologies and function-domain. Willingness to be available outside of normal office hours. Demonstrates ability to work with a solution mindset approach. Ability to prioritise, taking into consideration various alternate perspectives. Job Type: Full-time Required: Excellent Managerial Skills 6-10 years' Experience Experience of handling the team is must. Knowledge of product-based software is preferred. Education: B.Tech/B.E (must) Master’s Degree (Preferred) Expected Start Date: Immediate/ 15-30 days/ on Notice Period CTC: As per market. Location: Gurgaon

Urgent Requirement for a Real Estate Giant in Mumbai Job Title : Customer Relationship Managers CRM (AM/DM level) - Real Estate Experience Required: 4 to 6 years of CRM experience with a Real Estate organization Budget: Upto 12 LPA basis last drawn (Includes a standard 10% Performance Linked Variable Pay) _(Additional Perks: This role includes incentives based on collections performance and loyalty-driven sales achievements)_ *Culture Fit & Work Structure:* 9 hour workday Fixed Week-offs on all Sunday's as well as 2nd & 4th Saturday's *Location:* Mumbai (Head Office – Mahalaxmi) Education: Graduates or PGDMs preferred *Key Responsibilities:* _*Customer Engagement*_ •Manage lifecycle relationships with ~250 customers across allocated segments/projects. •Deliver proactive engagement at key milestones and “moments of truth” to build trust and loyalty. •Drive customer delight through responsiveness, personalisation, and high-touch service. _*Revenue Ownership*_ • Own a collections book of ₹120 Cr per year — driving timely and consistent follow-ups. •Enable ₹30 Cr+ in new business annually through referrals, upgrades, and cross-sell conversations. •Improve engagement and mindshare to unlock loyalty and renewal potential. _*Service Excellence*_ •Ensure query resolution within defined TATs; maintain a low complaint escalation rate. •Standardize and elevate customer interactions across all touchpoints — calls, visits, emails, messages. •Collaborate with internal teams to resolve issues, track complaints, and escalate systemic blockers. *_Process, Systems & Reporting_* • Keep all CRM systems and trackers updated with accurate, real-time data. •Maintain documentation hygiene across customer files, transaction records, and communication logs. •Track customer satisfaction and share actionable insights for process enhancement. *_Culture & Contribution_* •Represent Company’s values through respectful, professional, and customer-first behaviour. •Be flexible, adaptive, and solution-driven — especially in high-stakes or emotionally charged scenarios. •Bring market intelligence and service innovation ideas from outside-in. _*Looking for Immediate Joiners*_ Please contact 9819206976 via a message on whatsapp or email resume at hazel.wilson@hnhplacement.com

Urgent Requirement for a Real Estate Giant in Mumbai Job Title : Customer Relationship Managers CRM (AM/DM level) - Real Estate Experience Required: 4 to 6 years of CRM experience with a Real Estate organization Budget: Upto 12 LPA basis last drawn (Includes a standard 10% Performance Linked Variable Pay) _(Additional Perks: This role includes incentives based on collections performance and loyalty-driven sales achievements)_ *Culture Fit & Work Structure:* 9 hour workday Fixed Week-offs on all Sunday's as well as 2nd & 4th Saturday's *Location:* Mumbai (Head Office – Mahalaxmi) Education: Graduates or PGDMs preferred *Key Responsibilities:* _*Customer Engagement*_ •Manage lifecycle relationships with ~250 customers across allocated segments/projects. •Deliver proactive engagement at key milestones and “moments of truth” to build trust and loyalty. •Drive customer delight through responsiveness, personalisation, and high-touch service. _*Revenue Ownership*_ • Own a collections book of ₹120 Cr per year — driving timely and consistent follow-ups. •Enable ₹30 Cr+ in new business annually through referrals, upgrades, and cross-sell conversations. •Improve engagement and mindshare to unlock loyalty and renewal potential. _*Service Excellence*_ •Ensure query resolution within defined TATs; maintain a low complaint escalation rate. •Standardize and elevate customer interactions across all touchpoints — calls, visits, emails, messages. •Collaborate with internal teams to resolve issues, track complaints, and escalate systemic blockers. *_Process, Systems & Reporting_* • Keep all CRM systems and trackers updated with accurate, real-time data. •Maintain documentation hygiene across customer files, transaction records, and communication logs. •Track customer satisfaction and share actionable insights for process enhancement. *_Culture & Contribution_* •Represent Company’s values through respectful, professional, and customer-first behaviour. •Be flexible, adaptive, and solution-driven — especially in high-stakes or emotionally charged scenarios. •Bring market intelligence and service innovation ideas from outside-in. _*Looking for Immediate Joiners*_ Please contact 9819207710 via a message on whatsapp or email resume at harold.wilson@hnhplacement.com

About This Role Wells Fargo is seeking a Senior Business Execution Consultant. Wells Fargo India & Philippines (I&P) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. In This Role, You Will Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business Work independently to make recommendations for support function by providing support and leadership Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience Collaborate and consult with team leaders in developing project plans, policies and procedures Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners Support Wells Fargo's fitness and probity assessments, including managing PCF applications, fitness and probity register, annual reassessment and certification of all individuals in scope of the Fitness and Probity Regime. Including ensuring documentation is provided in a timely manner. Contribute to compliance with International Senior Manager and Accountability regimes. Work with Senior Managers to ensure that all relevant Accountability regimes procedural documentation and requirements are met and remain up to date. Support the oversight and quality assurance that regulatory requirements such as Statements of Responsibility, Management Responsibility Maps, and Reasonable steps frameworks are current and complete, in conjunction with relevant parties. Track the end-to-end processes for regulatory applications and notifications. Act as key point of contact within the COO team for enquires. Liaise and submit all relevant documents required to the regulatory body, including updating the F&P register when necessary. Ensure the relevant controls are executed to the required standards and support the risk assessments in the performance of these controls. Ensure that documents are stored in accordance with record retention requirements and in a secure drive. Produce management information for oversight in relation to International Accountability Regimes. Keep up to date with regulatory developments to ensure compliance with all relevant conduct and accountability regimes and applicable practices Support the Conduct programme with execution of reporting, framework enhancements and regulatory changes, including the management oversight required. Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business Work independently to make recommendations for support function by providing support and leadership Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience Collaborate and consult with team leaders in developing project plans, policies and procedures Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners Required Qualifications: 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Highly organized with demonstrable project management skills Unquestionable ethics. High level of discretion on sensitive and confidential matters. Strong communication skills, both verbal and written Strong relationship building skills and ability to work within a local and international team Excellent written and verbal presentation skills, including Word, Outlook, Excel and PowerPoint proficient. Proven experience of engaging with first, second- and third-line oversight functions Ability to learn quickly, understand and apply critical judgement on a wide range of issues Excellent analysis and planning capability Job Expectations: The International COO Risk Programme Execution Team has responsibility for supporting the business in the facilitation of key governance and control activities across multiple Wells Fargo legal entities in the region. The International COO Individual Accountability and Conduct Officer will be part of a team that is focused on managing the execution of front-line business controls and programs that address non-financial risk across the Wells Fargo International region. The role is to support the execution and the day-to-day management of the Fitness and Probity and Individual Accountability regimes across Wells Fargo International. Primarily focused on elements of Fitness & Probity and Senior Executive Accountability Regime (SEAR). Ensuring that Wells Fargo complies with its regulatory obligations and commitments under these regimes. In addition to fulfilling the requirements under these regimes, the role holder will also contribute to the delivery of key Conduct Risk Management activities.Shift timings: 1.30 pm to 10.30 pm Posting End Date 11 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-476549

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills - ability to clearly understand and state the issues customers present Ø Ability to concentrate - follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Preferred Qualifications Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Summary of the Role We are seeking a skilled and motivated Senior IT Network Engineer to lead enterprise-scale networking initiatives, including infrastructure upgrades, data center expansion, wireless modernization, security enhancement, cloud integration, and automation. Success in this role means delivering high-performance, secure, and scalable network solutions with minimal downtime, collaborating effectively across IT and business teams, and ensuring future-ready infrastructure. This position is critical in supporting our organization's growth, digital transformation, and secure connectivity between on-premises and cloud environments. Responsibilities Design, implement, and optimize enterprise LAN/WAN infrastructure, including switches, routers, firewalls, and wireless systems. Upgrade and expand data center networks, integrating SAN/NAS storage networking and configuring load balancers. Modernize enterprise Wi-Fi , conducting site surveys and deploying Wi-Fi 6/6E with secure onboarding. Enhance network security through next-generation firewalls, IDS/IPS, segmentation, VPN with MFA, and zero-trust architectures. Integrate on-premises networks with cloud (AWS, Azure, GCP) using VPN, Direct Connect/ExpressRoute, BGP, and hybrid DNS. Deploy network monitoring and automation solutions, including configuration backups, compliance checks, and provisioning scripts. Maintain accurate documentation of network architecture, configurations, and change management records. Collaborate with cross-functional teams to ensure project delivery on schedule and within quality standards . Provide escalation-level support for complex network incidents and guide junior team members. Qualifications Education & Experience: Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field. 5–8 years of hands-on enterprise networking experience, including large-scale deployments. Skills & Competencies: Strong knowledge of Cisco/Juniper routing & switching, VLAN, OSPF/BGP, QoS, and redundancy protocols (HSRP/VRRP). Expertise in enterprise firewalls (Palo Alto, Fortinet, Cisco ASA/FTD), VPN/MFA, IDS/IPS, and segmentation strategies. Experience with Wi-Fi 6/6E deployment, site survey tools (Ekahau/AirMagnet), and controller-based WLAN. Proficiency in cloud networking (AWS VPC, Azure VNet, GCP VPC) and hybrid connectivity. Familiarity with network monitoring platforms (SolarWinds, PRTG, Zabbix) and automation tools (Python, Ansible). Strong problem-solving, troubleshooting, and documentation skills. Excellent verbal and written communication skills. Preferred Certifications: CCNP, JNCIP, AWS Networking Specialty, PCNSE, or equivalent vendor certifications. Compensation & Benefits Pay Scale: ₹8 L – ₹11 L per annum (depending on experience and certifications). Health insurance, travel allowances for project deployments, certification reimbursement, and performance-based incentives.

About This Role Wells Fargo is seeking a Risk Analytics Consultant In This Role, You Will Participate in less complex analysis and modeling initiatives, and identify opportunity for process production, data reconciliation, and model documentation improvements within Risk Management Review and analyze programing models to extract data, and manipulate databases to provide statistical and financial modeling, and exercise independent judgment to guide new and existing projects with medium risk deliverables Coordinate and consolidate the production of monthly, quarterly, and annual performance reports for more experienced management Present recommendations for resolving data reconciliation, production, and database issues Exercise independent judgment while developing expertise in policy governance, risk projects, and regulatory requests Collaborate and consult with peers, managers, experienced managers, compliance, including various lines of business Required Qualifications: 2+ years of Risk Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: CA/CFA/FRM degree or higher in Finance, Accounting, Economics or Business. Experience in one or a combination of the following: analytics, reporting, finance, or accounting. Experience with Product Control function at a large bank. Good understanding of Structured Products business with exposure to structured / exotic derivative products, corresponding risk measures for the purposes of analyzing changes to P&L and providing explanation to the senior management and the regulators Experience working in global teams. Proficient working with complex data, especially associated with trading activities. Advanced desktop skills in MS Office products, especially MS Excel and MS Access and tools like SQL, Tableau, Alteryx, Power BI Experience supporting Trading and Structured Products businesses. Experience researching and resolving P&L issues arising from incorrect trade bookings, system errors, and valuation discrepancies - using both Finance and Front Office systems. Job Expectations: Strong interpersonal skills to effectively build and maintain partnership with key stakeholders and partners. Outstanding problem-solving skills. Ability to be agile, flexible and adjust plans quickly to meet changing business needs Ability to perform well under pressure Timely and accurate daily P&L reporting and general ledger reconciliations, primarily for the firm's trading activities. P&L production will include both Comprehensive P&L and clean (risk-based) P&L Research and identify P&L issues arising from incorrect trade bookings, system errors, and valuation discrepancies. Month-end close for P&L, and substantiation of balance sheet at a detailed level. Must have strong attention to detail and ability to identify and escalate issues as needed. This role will require close and efficient communication with various groups, including Front Office, Middle Office, Market and Credit Risk, and Group Controllers. Utilize the firm's P&L attribution to validate the reported P&L Track daily asset usage by Legal Entity and LoB; Produce and analyze Volcker metrics, where appropriate, to ensure accurate reporting and compliance with this rule. Prepare weekly/monthly management reports/financial highlights. Provide high quality commentary on P&L and balance sheet drivers. Develop a solid understanding of the legal entities on which trading activities are conducted, and ensure the P&L is reported accurately on each entity. Prepare material to support internal/external audit examinations/queries. Ensure compliance with internal guidelines (e.g. COSO controls), and internal and external audit recommendations. Develop and improve upon internal controls through critical evaluation of current environment, with the goal of implementing consistent, industry best practices across the enterprise. Maintain accurate policies and procedures that are up to date and can be easily followed by internal and external audit groups. Posting End Date: 13 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-475247

About This Role Wells Fargo is seeking a Financial Accounting Associate... In This Role, You Will Provide support for financial accounting related matters for lines of business and control functions Review basic activities associated with maintaining ledger accounts, financial statements and regulatory reports Gather financial data for financial and regulatory reports Review data from the general ledger, unit reports and various financial systems to ensure accuracy Receive direction from managers and exercise independent judgment while developing understanding of financial control functions in accordance with the company's internal control policies Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: Qualified CA/CFA/ICWA/MBA/Bachelor's/Post graduate up to 5 years of experience in Data management and data analytics Ability to work in changing priorities and deadlines both independently and within team environment Strong communication and presentation skills Ability to perform complex analyses, draw conclusions, and communicate recommendations to business leaders Prioritize multiple tasks in a fast-paced environment with critical deadlines Advanced knowledge of Excel, Power point Ability to manage effectively in a matrixed organization Strong analytical skills with high attention to detail and accuracy Ability to exercise independent judgment and creative problem solving techniques Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment Building relationships and collaborating with key stakeholders in the applicable line of business and IT functions related to assigned projects Desired Qualifications: Experience with Alteryx Experience with data analytic tools (such as Essbase, Tableau, SAS, SQL) Advance knowledge of Excel, Visio, PowerPoint and/or the creation of executive financial briefings Big four consulting or public accounting experience Experience evaluating control deficiencies and related remediation activities Strong critical thinking skills with ability to credibly challenge status quo Relationship management skills: ability to communicate difficult positions without harming relationships Financial services industry experience/expertise Experience working with large corporations @RWF22 Posting End Date 23 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-471607

About This Role Wells Fargo is seeking a Finance Analyst In This Role, You Will Participate in functions related to financial research and reporting Forecast analysis of key metrics, as well as other financial consulting related to business performance, operating and strategic reviews Identify opportunities for process improvements within the scope of responsibilities Research moderate to complex financial data in support of management decision-making for a business Create and communicate various activities such as product pricing, product, and portfolio performance Exercise independent judgment to guide key metrics forecasting, closing data and validation Present recommendations for resolving all aspects of delivering key forecasting projections as well as financial reporting to support monthly and quarterly forecasting Develop expertise on reporting that meets brand standards and internal control standards Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 2+ years of Finance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Strong Analytical skills Certifications in Risk Management courses Ability to identify risk and controls, to create remediation plans, remediation success criteria and control documentation Excellent communication skills (verbal, written and interpersonal); ability to concisely articulate complex concepts in a clear manner. Strong analytical skills with high attention to detail and accuracy. Understanding of audit lifecycle and methodology Technical understanding of specific business operations, processes, products, and customer interactions where they manifest risk Job Expectations: Partner with key oversight partners (Business Control Executive, COSO, CMoR, Finance Governance, Audit) team to design an optimized control environment and appropriate risk assessment ratings around all EAA processes Identify and extend controls to contributing partners as determined needed and relevant including procedures, training and overview functions Execute on financial control framework across all EAA processes Continually assess the overall risk framework and identify additional needed controls or enhancements to existing controls to mitigate those risks Maintain appropriate risk and control processes documentation Requires an understanding of COSO Framework and implement the same in the processes under EAA (Expense Analytics & Allocation) Partner with Business Control Leaders to ensure issues are appropriately identified Manage issue lifecycle from intake to closure Review and perform QA for all issues and corrective action materials Advice, counsel, training and awareness on policy and procedure requirements Posting End Date: 14 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-467051

Location: Hyderabad Location About The Role This role will be part of a central team that supports the consultation, implementation and sustainment of Customer Experience / Net Promoter Score (NPS) surveys for Wells Fargo customers & employees. The role will specifically be responsible for collaborating with Customer Experience team and business partners to ensure survey needs have been appropriately translated to meaningful requirements. Duties will include supporting consultation, implementation activities for survey design, access requests and creation of requirements for surveys, reporting, dashboards and testing. This role will also support/contribute to creating continuous improvements in the process. A combination of technical and business knowledge is beneficial. Previous CX survey creation experience, JIRA and agile experience will be helpful. This role will report to the Customer Experience leader. Responsibilities Support Platform, Operations and Configuration Leads for onboarding surveys Configuring surveys, building the dashboards and launching the surveys Supports CX Strategy & Operational Leads and Configuration Leads to ensure successful survey implementations Supporting the day-to-day activities of Survey Operations to close the tickets, incidents and control governance Works with Communication lead to ensure all process documentation is current and provide archiving support to Product Owner Accountable for driving as much standardization as possible across all implementations through continuous improvement activities Provide partner support for User Access and QA Testing, if needed Work closely and independently with partners (internal clients) and senior management stakeholders Lead, organize and participate in PAM/department-wide initiatives Engage with cross culture team members and stakeholders Ready to work across geographies (India and USA) and be available during evening/early night hours for overlap with our US partners Required Qualifications : 6+ months of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Skills : Over 6+ months of experience in Project Management, Requirements Gathering and QA Testing Good working knowledge on MS Office Suite, especially Excel including basic functions (Filters, vlookup, Pivots etc.) Working independently and critical thinking skills Ensuring work conforms to standards and best practices Delivering work on time and within agreed upon scope, risk and quality parameters Agile Experience JIRA experience Medallia, Qualtrics or any other CX platform experience Knowledge of any data visualization tools such as Power BI / Tableau Experience designing customer/employee satisfaction surveys SharePoint Site Administration /Owner Experience Net Promoter Score experience Posting End Date: 9 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-472969