18711 Escalation Jobs - Page 8

Area(s) of responsibility Monitoring Operations Monitor server health (CPU, memory, disk space) across Windows and Linux environments. Perform basic OS-level checks and restarts. Monitor network device status (switches, routers) and link/port-level diagnostics. Validate and triage alerts, including false positives. Incident Management Perform initial triage of connectivity issues and escalate hardware faults. Collect logs and conduct basic analysis for incident resolution. Verify patch compliance and generate reports. Document post-incident reviews and support RCA preparation. Backup & Storage Support Monitor backup systems for errors or failures. Respond to basic restore requests and verify backup integrity. Perform routine maintenance and updates on storage systems. Escalate complex issues to L2 teams as needed. Collaboration & Escalation Share feedback with the Monitoring Tools team for tool enhancements. Coordinate with L2/L3 teams for SOP creation and shift-left initiatives. Support end-user computing and remote desktop troubleshooting when required. Skills with M/O flag are part of Specialization Capacity Management -PL2 (Functional) Windows - PL2 (Mandatory) Availability Management -PL3 (Functional) Service Level Management -PL2 (Functional) Incident Management -PL3 (Functional) IT Infrastructure -PL3 (Functional) Help the tribe -PL2 (Behavioural) Think Holistically -PL2 (Behavioural) Win the Customer -PL2 (Behavioural) One Birlasoft -PL2 (Behavioural) Results Matter -PL2 (Behavioural) Get Future Ready -PL2 (Behavioural) O365 - PL3 (Mandatory) Customer Service Support - PL3 (Mandatory) MS Active Directory - PL2 (Mandatory) Communication Skills - PL3 (Mandatory)

Job Description DC ACI NCE having 6+ yrs. of industry experience. Its customer onsite requirement at Navi Mumbai. 2+ years hands-on experience in ACI. Overall 3+ years of DC experience. Good understanding in Nexus topology. Understand thoroughly ACI concepts, packet flow, ACI Multipod , multisite , Standalone , Remote leaf , L4 & L7 integration , Strong on Routing & Switching , Strong knowledge in trouble Aci & nexus issues. Basic knowledge of ACI & nexus hardware, Firewall , load balancer & NSOX. Explain issues in simple language to the client and be bridge & Trusted advisor between all parties. Follows escalation matrix in timely manner and gain confidence of customer. He / She should work in shift basis – Rotation in Day or Night

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Incident Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will work on developing innovative solutions to enhance user experience and streamline processes. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to analyze requirements and develop software solutions. - Design, develop, and test software applications to ensure optimal performance. - Troubleshoot and resolve technical issues in a timely manner. - Stay updated on industry trends and best practices to enhance application development processes. - Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management. - Strong understanding of ITIL framework and incident management processes. - Experience with incident tracking tools such as ServiceNow or Remedy. - Knowledge of IT service management principles and practices. - Hands-on experience in incident resolution and escalation procedures. Additional Information: - The candidate should have a minimum of 3 years of experience in Incident Management. - This position is based at our Mumbai office. - A 15 years full time education is required., 15 years full time education

POSITION SUMMARY: Reporting to the HR Service Center Supervisor, the HR Service Excellence Specialist - Workflow Emphasis plays a pivotal role in optimizing end-to-end HR service workflows across the APAC Shared Services Center (SSC). With a sharp eye for process dynamics, this role owns the monitoring, auditing, and continuous improvement of workflow routing, automation paths, and service fulfillment, ensuring measurable excellence across SLAs, user experience, and operational efficiency. The specialist acts as a key bridge between HR functional teams and system/IT stakeholders, ensuring that workflows reflect evolving service delivery models and scale effectively across geographies and functions. ESSENTIAL FUNCTIONS: Track SLAs and workflow metrics to ensure consistent, high-quality service delivery. Analyze workflow data and identify process inefficiencies or improvement opportunities Maintain and update workflow configurations in platforms like Workday and Helix Audit user profiles to uphold data integrity and workflow alignment. Partner with HR, IT, and Change teams to address workflow and system issues. Support UAT and testing for new workflow designs or updates. EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS: 3 years of relevant experience in shared services or HR Operations with exposure to workflow/approval chains. Ability to analyze workflow data and translate into service improvements or escalation paths. Proficiency in HCM and service management systems; strong preference for Workday and Helix Confident in SLA tracking, data validation, and audit report preparation. Understanding of shared services workflow logic, including routing rules, notifications, and automation triggers. Experience reviewing role-based workflows, approval chains, or system routing paths. Clear and confident communicator who can translate technical process flows into actionable insights for HR leaders.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title : Service Engineer Location : [Toshniwal, Vadodara ] About Us Toshniwal Vacuum, part of Ingersoll Rand, specializes in vacuum systems. Our comprehensive range of vacuum pumps and engineered solutions improve process efficiency and productivity. Our experienced engineering team ensures reliable, tailored support for every customer’s requirement—from installation to lifecycle maintenance. Job Summary The Service Engineer is responsible for the installation, commissioning, maintenance, and troubleshooting of vacuum pumps and systems at customer sites. The role involves strong technical acumen, customer interaction, and coordination with the internal team for timely service delivery. Responsibilities Installation and commissioning of vacuum systems Conducting routine and preventive maintenance Diagnosing and resolving technical issues Preparing service reports and documentation Providing technical support and training to customers Coordinating with factory and sales teams for spares and escalation support Basic Qualifications Graduate in Engineering (Mechanical or Electrical preferred) Proficient in English; good communication skills Minimum 2 years’ experience in field service, preferably in rotating equipment Travel & Work Arrangements/Requirements Flexible working hours with up to 70% travel across Karnataka Key Competencies Hands-on technical troubleshooting Customer Service Orientation Systematic reporting and documentation Preventive and predictive maintenance skills Safety and compliance awareness What We Offer We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the company's success. Yearly performance-based bonus, rewarding your hard work and dedication. Leave Encashments Maternity/Paternity Leaves Employee Health covered under Medical, Group Term Life & Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Award co Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Job Summary: We’re looking for a skilled Radio Access Network Operations Auditing & Acceptance Engineer with up to 5 years of experience: Responsible for Auditing and Acceptance on Telecommunications Radio Access Networks Understand, revise and prepare operational processes to assure the correct service appliance and improvement Control all project metrics and SLAs and promote a proactive resolution of potential issues Ensuring proper fault handling and review, collecting metrics and driving/monitoring correction policy Major contribution to project/program management Advanced Auditing & Acceptance skills High level of Soft skills (communication, Problem-Solving, Interpersonal skills) Responsibilities: Follow the operation process defined for each project delivery; Execute the plan provided by delivery and planning Teams; Auditing and Acceptance of Network Elements; Support troubleshooting analysis on Vendor OSS; Babysitting of integrations, swap rollouts, expansions, rehoming/cutovers and transmission upgrades on 2G/3G/4G/5G Sites and Controllers; Reporting, tracking and update project documentation and tools; Monitoring of KPIs on ongoing operations; Detection and troubleshooting of possible problems through KPIs and proposing possible solutions; Specifications for the continuous improvement process; Development of KPIs, indicators and development of Templates in different vendors; Contact with the Project Manager / Customer to solve problems; Analysis of problems reported through e-mail; tickets or telephone contact; Escalation of incidents when they cannot be solved or the record is closed; Produce reports on ongoing operations; Requirements: Engineering Graduate in Telecommunication, IT or Electronic Engineering with relevant experience in Wireless Telecom Networks; Skill & Knowledge: Operation-maintenance, troubleshooting & configuration of Wireless RAN Nodes & OSS platforms; Knowledge in other Vendor RAN and CORE products will be considered an advantage; Fluent English (both spoken and written); Analytical skills like logical thinking, problem-solving & handling assignments are mandatory; RAN knowledge 2G / 3G / 4G and 5G technologies for suppliers Ericsson, Nokia and Huawei; Knowledge of Wireless RAN Nodes like, BSC, RNC, BTS, NodeB, eNodeB, gnodeB & OSS platforms; Understanding the concept of SLAs, KPIs and Counters; Ability to diagnose and solve problems; Capacity to follow established processes and procedures; Good knowledge of the English language; Autonomy, proactivity and a sense of responsibility; Self-motivated, organized and solution oriented; Team spirit and cooperation; Communication Skills; Focus on Customer needs; Knowledge of MySQL / VBA / Python (will be considered as advantage); Preferred: Vendor training certifications (e.g., Ericsson, ZTE, Nokia, Huawei) Experience with other Mobile Operators networks in Operations and Support across Europe and/or US Fluent in English Team spirit, capacity to adapt to new projects and demands Good networking skills in international environments and ability to work with different cultures.

This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission. Area of Coverage : I ndia Cluster MPT, Pharma & HST segment + SMI cluster HST segment Job Summary: The Associate Manager, Planning position is r esponsible for leading country level SIOP and team of planners & junior planners to manage Demand and Inventory Planning activities of countries/cluster assigned where each country may have different business model and product portfolios. This role is also responsible for leading HST segment integration covering India cluster & SMI cluster. To standardize & implement SIOP and planning process. This role is the end-to-end planning business partner to the respective commercial markets and stakeholders and is in charge of driving team to achieve KPIs such as forecast accuracy, OTIF, back order, and inventory. The Associate Manager, Planning also manages/ leads team to manage all forecasting activities to create an accurate demand forecast with the outcome being a forecast which incorporates current and accurate market information, ensuring the company can correctly predict customer demand and provide the supply chain with the appropriate information to plan how to meet that customer demand. In addition, the role creates and maintains / leads team to creates and maintains forecast models continually refining and improving forecasts for their respective categories, incorporating business intelligence, to anticipate customer demand and has responsibility for gathering and analyzing data for new product launches and forecast information gathered from multiple sources. The Associate Manager, Planning manages and optimizes inventory (based on demand driven) at countries or a cluster level. Additionally, the role will work closely with Market Planners from business segment to understand obtain information of supply constraint/ mitigation plan and inventory issues to escalate to commercial team, as well as leading and driving communication of gaps between commercial team, market planning, Quality, Regulatory Affairs, and fulfillment teams. The role encompasses a high level of commercial partnership, supply continuity and risk management accountabilities. Roles & Responsibilities Lead and coach planner(s) to manage Demand and Inventory Planning (based on demand driven and parameter set up) activities Develop/ Lead team to develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function through Analyzing historical sales trends, research demand drivers, prepare strategic forecast data, develop statistical forecast models, and evaluate forecast results and recommend areas for improvement as well as potential risks. Analyzing and monitoring trends in forecast and bias error and work with the commercial team to reduce the error and lead cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions. Proactively collaborate with commercial on portfolio changes to ensure the forecast reflects new product launches as well as changes to existing products. Collaborate and drive a consensus approach by working with Commercial, Finance and Supply Chain partners to obtain and ensure that current and accurate information is used for demand forecasts (Country/Cluster demand review meeting and prep). Lead and Coach Planner(s) on Demand Consensus reviews with Commercial teams in country/cluster level and lead SIOP review with GMs of countries / cluster level Use the relevant planning software as the primary forecasting system tool and update forecast with applicable supply constraints. Monitor customer limits and rebalance product allocation, when needed in cooperation with marketing partners. Responsible for developing, executing, and managing inventory plan and strategies on existing items, new products, and product phase-outs with accountability to report inventory variances Drive inventory optimization opportunity analysis (based on demand driven) and deployment, including communication of any required parameter changes for cluster/country (e.g. transit lead time, safety stock, freq.in planning tool. Own the communication strategy to the commercial team for end to end planning issues, escalating low cover products through compilation of supply risks for escalation tracking at regional level Communicate back-order resolution/ supply concerns provided by market planner to mitigate back order and get approval on mitigation cost for all Supply issues Measure, analyze and report key process. metrics and monitor adherence to key performance indicators (KPIs) and drive KPI process improvements on forecast bias, forecast accuracies, back orders, OTIF and inventory reduction (demand driven) Recommend and implement enhancements to business processes and identify opportunities to improve operational efficiencies. Qualifications: Strong Data analytics skill to provide data insights, forecast analysis and ability to judge when to deep dive Proven leadership with advanced influencing skill, who’s collaborative but also be able to influence the stakeholders/counterparts/internal peers on decision-making Strong leadership and communication skill Extensive knowledge and experience in demand and supply planning processes, techniques and methodologies. Detailed working knowledge of effective Supply Chain performance, including Operations management. Significant knowledge and well-established relationships across different parts of the organization: commercial, sales, marketing, product development, finance, fulfilment and manufacturing, related to the segment they are planning for, e.g., product lines, business unit, region, etc. Deep knowledge in demand planning processes, techniques and methodologies. Strong mathematical/statistical ability required. Analytical and quantitative skills​. Hands-on experience with modeling, forecasting, analysis and simulation tools. Customer focused, service mindset Worked in a team-based environment. Business domain experience in the supported process and technology (RapidResponse and Tableau) areas (nice to have). Education and / or Experience: Bachelor’s Degree required; Master’s degree preferred. Minimum of 7+ years’ experience in supply chain planning, including specific experience in identifying planning process improvements, training and coaching team members/colleagues. APICS certification is preferred. Have advanced mathematical and/or statistical abilities. including forecasting and forecasting methods with an understanding of their financial and operational impacts. Advanced analytical, organizational, decision making, and presentation skills. Well-organized and high level of attention to detail. Proficient in RapidResponse or other relevant planning systems. Experienced with other software packages including Windows, and Microsoft Office. Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Role Description Role Proficiency: Consultant working with stakeholders at every level of the organization soliciting strategic imperatives from senior leaders and executives; supporting business unit managers as they leverage business architecture and product development artifacts to create and implement client business plans Outcomes Works with stakeholders at every level of the organization soliciting strategic imperatives from senior leaders and executives; supporting business unit managers as they leverage business architecture and product development artifacts to create and implement client business plans. Provide direct input into the governance cycle that supports the achievement of key goals planning and execution of various scenarios and delivery of bottom line value to the business Help client business and leadership team with problem definition Lead business and technology consulting projects to deliver client objectives Perform assessments of client business processes organizational change IT processes and technology landscape; identifying transformational recommendations Develop a business and technical architecture strategy based on situational awareness of various business scenarios and motivations. Apply a structured business architecture approach and methodology for capturing key views of the enterprise. Guide a team to capture the tactical and strategic enterprise goals that provide traceability through the organization; and are mapped to metrics that provide ongoing governance. Guide a team to describe the primary business functions of the enterprise and distinguish between customer-facing supplier-related business execution and business management functions. Guide a team to define the set of strategic core and support processes that transcend functional and organizational boundaries; identify and describe external entities such as customers suppliers and external systems that interact with the business. Identify which people resources and controls are involved in the processes. Guide a team to define the data shared across the enterprise and the relationships between the data. Guide a team to capture the relationships among roles capabilities and business units the decomposition of those business units into subunits and the internal or external management of those units. Measures Of Outcomes Transformational value delivered to customer Utilization in billable roles Customer feedback Number of certifications obtained Number of reusable components designed for CoEs Outputs Expected Design and Implementation Support: Understand the business requirements from the analyst and create a mapping document if required (specific to integration) Evaluate technical requirements (e.g. number of interfaces required maps required for each interface etc.); understand the design concepts to be used Study the best practices for design and jointly design the solution; review the design for potential flaws; verify the design with CoE Practice Development Provide feedback on current gaps with internal processes that can be improved Knowledge Management Identify best practices tools and solution accelerators for products in the solution area; bring in the existing solution accelerators reusable assets etc. Review the solutions and identify opportunity to create reusable assets solution accelerators etc. Stay up to date with new developments in the product and technology solution area under purview Analyze the best in class solutions and design aspects track industry trends and draw insights Solution Development Build understanding of new solutions and develop delivery capability Assist in creation of new solutions by providing inputs and insights Product Selection Collaborate with the product selection group to identify the best suited product to meet the project requirements; provide inputs on product features as required Technology Consulting Advisory Engage with client stakeholders during advisory engagements Gather information relevant to the client's context and conduct detailed analysis using technology solution frameworks Lead consulting team to deliver to client’s expectations Seek guidance from Consulting Manager as required Arrive at draft recommendations based on analysis Provide thought leadership on implementation of specific technology Engage with client stakeholders Alliance Management Engage with the technology specialists of the product vendor to identify ways to leverage the product Skill Examples Uses Domain / Industry knowledge to contextualize the solution to the industry assess the domain specific risks to the solution review the business requirements captured and assess the gap. P in business requirement workshops to generate ideas w.r.t domain specific KPIs reporting requirements etc. Use COTS Product Features / Functionality knowledge to understand the technical/functional dependencies of the product work flow/custom component (native and outside product). Independently analyze the customizations completed and required to the base product applying the best practices in her/her own area of work. Impart training on the various functional modules of the product or custom components/solutions provided configure or change a module/change custom code in the product independently Uses Competitive Products Landscape knowledge to relate how the same business events are handled in different products; leverage reusable solutions across products Uses Different Implementations knowledge to relate own area of work to the big picture of the project. Expand the approach for the specific functionality and highlight potential gaps and risks as necessary Uses Technology Concepts knowledge to identify technical risk and define mitigation strategies during coding. Validate review and make recommendation to complex queries recommending appropriate framework approach solution to meet the functional and non functional requirements and create HLD for the project. Guide junior team members in creating the LLD create POC to validate new tools and solutions compare and contrast technology landscape options for the customer identify and leverage the most appropriate tools to set up the build environment build training materials and assessments for technologies conduct project training and assist in ramp up Uses specialized knowledge of process consulting to drive changes in customer organization. Conduct workshops independently lead a consulting engagement play the role of a trusted advisor within UST and with clients on process harmonization converting leads to opportunities and coach team members Uses Project Management Tools and Techniques knowledge to plan and manage simple small or medium size projects/ modules as defined within UST. Identify risks and mitigation strategies and implement the same to manage simple small or medium size projects/ modules identify critical path and manage dependencies within a small project Uses Project Governance Framework knowledge to create / customize RACI matrix and governance framework for small or medium size projects. Support development of the communication protocols establish and follow an escalation matrix for small or medium size projects create reporting mechanisms for small / medium projects/ modules as defined within UST Uses Project Metrics knowledge to understand relevance in project collect and collate project metrics and share it with the relevant stakeholders; understand and apply the tools used to track metrics Uses Estimation and Resource Planning knowledge to create estimate and plan resources for specific modules / small projects with detailed requirements in place. Conduct impact analysis for changes and analyze corresponding impact to overall estimates resource loading and MPP (re-baseline) Uses Requirement Gathering and Analysis knowledge to raise ambiguities on requirements shared create requirement management artifacts (such as traceability matrix etc.) provide inputs/ create estimates and solutions (based on the size of the project. Identify impacted areas based on the change requests understand the data and model based on requirements create/review design artifacts apply common requirements repository in context of project/program Uses Solution Structuring knowledge to create customized solution to the problem and present the proposed solution to customer; highlighting the solution benefits and road map to achieve. Carve out simple solution / POC to build confidence in the solution review the proposal for completeness Uses Knowledge Management Tools & Techniques knowledge to leverage existing material/ re-usable assets and enhance in knowledge repository. Independently create and update knowledge artifacts perform skill gap analysis create and track project specific KT plans provide training to others write white papers/ blogs at internal level (if applicable). Write technical documents/ user understanding documents at the end of the project implement KM and KT measurement metrics Uses Technical Standards Documentation & Templates knowledge to create documentation appropriate for the project. Create documentation appropriate for the reusable assets/ best practices/ case studies apply tools and processes that can track compliance to defined technical standards at the project level Uses Pricing & Licensing Models knowledge to conduct pricing exercise for complex projects viz. FP / value-based pricing etc. understand pricing strategies and business models of relevant products solutions or associated services review medium-complex proposals Knowledge Examples Domain / Industry: Specialized knowledge of one or more sub-domains within the relevant industry vertical customer business domain and basic knowledge of geography specific business domain and regulations multiple industry standards and regulations and in-depth knowledge of one sources and parameters of industry analytics market/ industry trends / current state COTS Product Features / Functionality: Working knowledge (awareness of functionality of a specific product Competitive Products Landscape: Working knowledge of COTS product and cross-trained in another similar COTS product that support similar business process (including basic knowledge of the competitiveness and UST capability at a high level for the same) Different Implementations: Demonstrates working knowledge of 2 or more different kinds of implementations (upgrade new implementation conversion / migration enhancements maintenance interfaces testing) for a specific product Technology Concepts: Demonstrates specialized knowledge of technology (OS languages applications databases concepts data models etc.) technology landscape Process Consulting: Specialized knowledge of process consulting/harmonization concepts framework (performance management role profiling shared services) process analysis tools and frameworks tools and practices required to model processes (such as Visio BPM Strategy / Roadmap Value Stream Mapping BPM Maturity assessment BPM CoE setup Vendor evaluation Business Rules harvesting) Project Management Tools and Techniques: Demonstrates working knowledge of project management process (such as project scoping requirements management change management risk management quality assurance disaster management etc.) tools (MS Excel MPP client specific time sheets tools & processes capacity planning tools etc.) Project Governance Framework: Demonstrates working knowledge of project governance framework RACI matrix Project Metrics: Demonstrates basic knowledge of project metrics (e.g. quality metrics utilization onsite to offshore ratio span of control rookie ratio pyramid) Estimation and Resource Planning: Working knowledge of estimation and resource planning techniques (e.g. UCP Estimation model) industry level functional sizing methodologies (e.g. FP) and UST Specific Estimation Templates Requirement Gathering and Analysis: Demonstrates working knowledge of requirements (functional/ non functional) requirement analysis tools (such as functional flow diagrams activity diagrams blueprint storyboard) techniques (business analysis process mapping etc.) requirements management tools requirements traceability requirement elicitation practices (interviews questionnaires user observation workshops brainstorming use cases role playing prototyping etc.) Solution Structuring: Demonstrates working knowledge of UST service offering domain related COTS products. Basic knowledge of service lines in UST Knowledge Management Tools & Techniques: Demonstrates working knowledge of industry knowledge management tools (such as portals wiki) UST and customer knowledge management tools techniques (such as classroom training self-study application walkthrough and reverse KT) Technical Standards Documentation & Templates: Demonstrates working knowledge of various document templates and standards (such as business blueprint design documents and test specifications) Pricing & Licensing Models: Working knowledge of pricing models (fixed price non-linear and united ) End User License Agreements etc) Awareness of advanced commercial and pricing models (outcome-based transactional pricing non-linear) Additional Comments About HealthProof At HealthProof, you will join a fast paced, growing company in our mission to reshape the future of health insurance through significantly reducing administrative costs and building better healthcare experiences for our health plans customers and their members. By creating a modern, cloud based, Best-In-Class core administration ecosystem, we have made healthcare more affordable and helped our health plans work more efficiently. Through member and provider touchpoints with less friction, we have created real impact for members. HealthProof is run by leaders with strong health plan and technology background with a start-up mindset and an environment of support where individual growth is nurtured. You will be supporting our proven core admin solutions and business process-as-a-service (BPaaS) operations to supply transparency, improve operational efficiency, break down operational barriers to scale and drive strategic growth. The Consultant II will report a Sr. Manager and will oversee an account to support configuration activities. Support teams manage incidents, gather requirements, configure, unit test and provide requirements to offshore for configuration as well. Most of the configuration work will be done by the offshore team with the onshore team’s direction. The Consultant II will ensure the team follows standard practices and processes and keeps the configuration playbook up to date. You will also identify process improvement opportunities, creates presentations and training materials as needed. This role requires leading and managing teams, including a direct reporting team. You will work with teams to monitor and track ticket inventory and special projects. You will also mentor team leads, problem solve, solution and train as needed and will mentor direct reports to build the next generation of leaders. This role will also include working with either new customers directly or with the Delivery team to take over the configuration. You will ensure the SLAs are clearly defined and signed off as well as the JIRA workflow, establish desk level procedures and workflows as needed to define processes for team to follow. You must have excellent communication, critical thinking skills and must be an analytical person who’s able to grasp customer needs and works with the team lead to develop solutions as needed to support the customer. As a Consultant II at HealthProof; this is your opportunity to: Assist Director in bringing on new customers Work with customers and develop process workflows Comply with the organization’s Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls. Analyze business requirements, configure and unit test software (HealthRules Payor) Work independently to solve and test complex scenarios Analyze data and draw conclusions Understand and execute automation tools Synthesize complex information Be flexible in work roles and hours To work independently with little or no supervision Provide configuration training to internal team and customer Work in a team environment and share knowledge Must be a leader Must be scrum master for configuration team Provide weekly status reports in power point presentations as well as release notes Must be able to plan and deliver on special projects as needed and drive the team to meet deadlines Track tickets and formulate plan to remediate any issues as needed Manage the ticket inventory and oversee the delivery. Ensure team is testing and documenting their results before moving to production environment Provide guidance and mentor team members Provide expertise to customer and team regarding HealthRules Answer questions regarding the product and provide solutions to complex problems Must have excellent communication skills and presentation skills including the ability to convey business requirements/configuration effectively Must have experience in at least four modules of HealthRules Payor (i.e., Benefits, Pricing, Claims, Finance, etc) Establish workflows as need as well as process improvement opportunities You Bring: 4+ years HealthRules Configuration Experience Analytical Abilities Critical thinking Leadership Abilities Familiar with debugging and testing concepts Work with teams to quickly find and document root causes, and effectively communicate possible resolutions Communicate effectively across all levels within Technology, Business and Operations Approach problems as challenges and deal with them constructively while promoting this approach to the organization Microsoft Word, PowerPoint, Excel and Visio Experience with Agile tools and methodologies including JIRA and SCRUM Experience working in an offshore model is required Possess a professional degree/diploma Skills Us Healthcare,Configuration,Business Process

Position Overview Job Title: Global Passive Operations - Operations Analyst Location: Pune, India Role Description The Global Passive Operations function within Technology & Operations was created as a key interface between Operations and our stakeholders across Passive Portfolio Management, Product and Capital Markets and rolls up into the newly founded group “Global Operating Platform” since August 2022. Global Passive Operations acts as a dedicated partner for operational topics including process enhancements and project, issues, and escalation management within the Passive business pillar. Topics covered by the team usually require a strong internal network and a broad knowledge across different operational processes within DWS which helps to perform assessments followed by improvement or implementation of processes, specific technology, or systems. The role of Passive Operations is global and involves requests from all Passive business pillars around the world including direct engagement with appointed external business partners and / or clients. The team will consist of 25 people located in London, Frankfurt, Hong Kong, and Pune. We invite you to grow with us in a dynamic environment, to become an important part of the Global Operating Platform and make decisive contribution to the success of our organisation. We are specifically recruiting an individual to support the EMEA ETF business. A prior understanding of Funds, Exchange Traded and/or Securitised Products will therefore be beneficial. Ideally the candidate will also have knowledge within the field of invoice management. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Global Passive Operations – essential functions: The Operations Analyst is responsible for a timely, complete, and accurate processing of tasks such as the following: Support of accurate and on-time processing of all run the bank tasks with regards to invoice management Escalation management in case of delays in co-operation with Procurement and Finance Support to ensure operational stability in close co-operation with internal and external stakeholders. Support of process improvement projects and other change the bank initiatives. A more detailed overview of your tasks: Raising of purchase orders upon budget agreement incl. timely follow up with Procurement teams. Supporting internal stakeholders in raising contract workspace identifiers Validation of received invoices before processing in internal systems. Escalation management in case of vendor complaints in close co-operation with Procurement and Finance Build and foster relationships with internal stakeholders. Your Skills And Experience Bachelor’s or master’s degree in economics, or related field, or equivalent experience. Basic understanding of asset management operations (trade life cycle), exchange traded funds, involved financial products. Good analytical skills and structured approach; able to comprehend new topics quickly and create the right framework for further assessment and implementation. Basic experience with SAP, dbBuyer, dwsBuyer of advantage Basic skills in using MS Office Self-driven attitude, willing to improve the status quo and achieve tangible outcomes. Strong and committed team player, ability to connect quickly to build internal network. Full professional proficiency in English with excellent communication skills How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Role Description Role Proficiency: Perform end-to-end management of a single or portfolio of projects with TCV 500K - $1Mn in deliverables based or outcome-based model by delivering the agreed scope within the agreed timelines and cost. Fully ensuring the success and acceptance criteria of the project are met and customer satisfaction is enhanced. Outcomes Identify key stakeholders to ensure establishing and maintaining positive business relationships among stakeholders (internal or external) Maintain regular communication with customer / partner / supplier; addressing needs through empathy with their environment Define activities responsibilities critical milestones resources skills needs interfaces and budget. Optimize costs and time utilization minimise waste and deliver projects on time and budget as per the contract and agreed scope with a high quality result. Anticipate all possible risks and manage them by applying the suitable risk management strategy; developing contingency plans. Define and implement the governance model as per the project needs Plan and implement metrics driven management model and quantitatively assess the project health Orchestrate projects to develop or implement new internal or externally defined processes to meet identified business needs. Effective implementation of software delivery methodologies and instil customer’s confidence Build manage and nurture high performing teams providing individual and team mentoring ensuring high levels of team engagement and developing capabilities within team ensuring seamless communication and resolving conflicts Adopt and build software engineering best practices which can be leveraged by other teams Measures Of Outcomes Sprint velocity/team productivity Planned schedule vs actual Planned effort vs actual Planned cost vs actual Retention Requirement stability and effectiveness of scope change management Product quality (rework effort defect density defect leakage in various phases and number of rejected defects) Risk management index Adoption of reusable components and artefacts Customer satisfaction Team satisfaction Outputs Expected Scope Management : Conduct requirements analysis requirements elicitation scope control and scope prioritization based on customer needs and scope change management Drive the creation of common standards such as design documents traceability matrix bridge documents analysis methodologies and solution artefacts Partner with the customer to define their requirements / elicit requirements from solution envisioning workshop Manage customers expectations by pre- planning deliverables like wireframes prototypes demos MVPs etc Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization Estimation And Resource Planning Consolidate estimates at a solution level evaluate risks and validate estimates from a technical standpoint assumptions and defining scope and boundaries Review validate and negotiate estimates across service lines Conduct resource planning (pyramid people development) at a project level based on project requirements Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading Identify the different roles and skills for each role considering the constraints pre-requisites and other project specific KPIs Project/ Schedule Management Identify and plan the end-end activities required to meet the project acceptance criteria Plan and manage multiple small/ medium size projects/ modules as defined within UST Identify risks and mitigation strategies and implement the same to manage simple small or medium size projects/ modules Anticipate items that cause schedule delays schedule dependencies and manage them following the proper risk management plan Identify options to fast track the schedule and plans to implement the same Estimate the work plan and track the activities closely and report the progress on a regular basis Risk/Issue Management Proactively identify any dependencies that might impact the project KPIs facilitate agreement with dependency owners and closely track them on the plan Identify and closely track the risks in the project and follow escalation path Document the risks and issues in the project communicate them to all relevant stakeholders and closely track the impact Stakeholder Management Identify the internal and external stakeholders on the project Define the RACIA chart and communicate the roles/responsibilities to the stakeholders Define the communication plan and implement the same Ensures that stakeholder needs concerns or complaints are understood and addressed Test And Defect Management Ensure the test approach is defined and agreed for the project Support system integration testing (functional / technical) Review/mentor team during test execution Support defining the test strategy and scenarios Understand the business impact of defects Prioritize the defects based on their criticality and severity Participate in defect triage meetings Identify and analyse root cause of defects Interpret the results Configuration Management Ensure and drive the process within the scope of the project Provide information / articulate / demonstrate work during configuration audits and implement corrective action Software Development Process Tools & Techniques Define/adopt the right tooling strategy for the project Independently guide the team to develop efficient and high-quality work products Meet project goals ensure process compliance and mentor the team Governance Create continuous quality improvement plan Define QA processes / plan Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes Identify root causes and implement necessary preventive/corrective actions to proactively address challenges that might impact project KPIs Domain / Industry Knowledge Guide team members to conduct research to keep abreast of the key business environment and competitive landscape Understand how the proposed solution meets client requirements Identify the key industry parameters to achieve market sensing Technology Concepts Understand customer's technology landscape Map business requirements to technology requirements Set expectations with the customer Leverage that knowledge in day-to-day work or upgrading skills of the team Provide inputs on potential areas of opportunity for UST Profitability Management Analyse profitability for project Create profitability sheet based on resource plan Modify parameters in the profitability sheet and identify impact on margins Carry out basic deal pricing Apply project principles for improving the project profitability Pricing & Licensing Models Define the pricing models for medium complex projects Conduct estimation for complex projects viz. FP / value-based pricing etc. Understand pricing strategies and business models of relevant products solutions or associated services Review simple proposals Knowledge Management (KM) Establish a KM plan and platform that can be leveraged by new joiners to the project Establish a platform to enable knowledge sharing among the project team members Ensure that the learnings from the project are contributed to the KM repository Ensure that the organization level KM Platforms (platform and content) is enabled for consumption by the project Account Management Processes And Tools Comply with account management activities and drive towards the account management KPIs relevant for the project Ability to write contracts in a language mitigating potential risks. Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas automation etc Solution Structuring Present the proposed solution to the customer highlighting the solution benefits and road map to achieve Understand the end in mind and define Win Themes. Carve out simple solution / POC to build confidence in the solution Review the proposal for completeness Self-Development And Organizational Initiatives Review other project artefacts with health assessment Actively participate in forums like PM forums and share best practices and learnings from own projects Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality Constantly enhance knowledge and implement the same to leverage the best software engineering methodologies concepts automation etc Team Development Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan Nurture the innovation potential within the team and harness it to positively impact the project outcomes Provide feedback and enable the team to perform independently and grow Identify the career aspirations of the team members and guide/coach them to define a development plan to achieve the same Skill Examples Impact and Influence Relationship building Project strategy planning Identify project risks and define action plans to manage Define a project plan by breaking it down into individual project tasks Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications Delegate tasks and manage team member contributions appropriately Manage external contracted resources to achieve project objectives Optimize project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities Assess the project heath using quantitative measures and change the course of action as needed Conflict management within the team and with external stakeholders Collaborate with different techno-functional teams within own and customer organization to ensure the right standards and practices are implemented Knowledge Examples A project methodology including approaches to define project steps and tools to set up action plans Technologies to be implemented within the project Company business strategy and business processes Development and compliance with financial plans and budgets IPR principles and regulation Structured project management methodologies (e.g. agile techniques) Estimation techniques Metrics analysis and quantitative management Root cause analysis People management including goal setting growth aspects and coaching Understanding of the quality and governance models of UST and the customer; aligning the deliverables to meet those standards Additional Comments Release Manager Healthproof is looking for a Release Manager, who coordinates all aspects of a software release, from planning and scheduling to deployment and post-release support, ensuring smooth and timely delivery. You will work with development, QA, and operations teams to manage release pipelines, ensuring quality and minimizing disruption. You will help to improve the overall software delivery performance. As a Release Manager, this is your opportunity to: Planning and Scheduling: Create release plans, define scope, and set timelines. Define release strategy, scope, schedule, and quality criteria. Coordination: Work with various teams to ensure alignment and collaboration. Communicate the release status, risks, and issues to stakeholders and ensure compliance with policies and standards. Testing and Quality Assurance: Oversee testing processes and ensuring releases meet quality standards. Deployment: Manage the deployment process, including infrastructure and configuration. Monitoring and Support: Track performance after deployment and providing post-release support. Risk Management: Identify and mitigating potential risks related to releases. Continuous Improvement: Identify and implementing improvements to the release process. For this role, we value: Technical Knowledge: Understanding software development lifecycles, CI/CD tools, and deployment processes. Experience in AWS, tools like GitLab, Kubernetes would be great. Communication Skills: Effectively communicating with stakeholders at all levels. Problem-solving Skills: Addressing issues and resolving conflicts that may arise during the release process. Analytical Skills: Analyzing data to identify trends and improve processes. Organization and Planning: Managing multiple releases and ensuring projects stay on track. Solid experience in end-to-end product life cycle and Product release management is desired. You bring: Bachelor’s degree in computer science or equivalent 15+ years of Industry experience and 5+ years’ experience in Release Management. Exposure to US Healthcare business would be an advantage. Exposure to Medicare and Medicaid is good to have Location: Trivandrum, Kochi, Chennai Skills Healthcare,Release Management,CI / CD Tools,Aws

Description Amazon strives to be the world’s most customer centric company. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of the catalog data that drives this selection very seriously. That's where you can help. Our vision is to “enable our Customers shop the right size and fit, every single time”. We delight customers when we understand their size and fit needs and return an experience that turns their moment of hesitation to an informed, high confidence buying decision. As a Program Manager for Size and Fit, you will work with cross functional teams to solve the customer problem of size and fit globally. You will get opportunity to improve the size and fit display across Amazon catalog worldwide by driving standardization and expanding size and fit strategies globally. Your success will improve customer experience, while simultaneously getting exposure to innovative/scalable solutions. You will coordinate with multiple stakeholders (product, tech, category etc.) to improve the Customer Experience and efficiency, leveraging tech products and manual workforce. You will partner with senior leaders and stakeholders across category teams to identify the size and fit experience gaps, surface findings, and influence the changes needed to fix them long-term. You will perform frequent documentation and writing tasks to effectively communicate complicated problems, strategies, and results to senior-leaders. Key job responsibilities Responsible for end-to-end business strategy, customer experience & offering Track and report program effectiveness metrics to stakeholders, as well as continually monitor, analyze and tune messaging to maximize impact Build strategic relationships with stakeholders to drive policy change or improvements that ensure the best customer experience Define the clear requirement of specific business use cases for the product manager Own Org Planning and OP contributions for the program Identify, assess, track and mitigate issues and customer risks at multiple levels Responsible for communication/contribution to Leadership (Flash updates/WBR/QBR/LT Deep dives) A day in the life The successful candidate will have good project management skill with the ability to conduct in-depth analyses, think big and identify game-changing opportunities. In addition, you will be expected to deliver solutions and programs that are technology based, highly scalable, secure, and flexible - all while maintaining customer and business partner focus. You will work with internal and external stakeholders to identify, define, and specify solutions meeting our customers’ and vendors’ needs. The individual would have targets on process standardization, automation and business metrics. Would engage with the business and support/service teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. The individual would be responsible and be a point of escalation for the delivery by the teams working with him/her About The Team Size & Fit team within the Retail Business Services (RBS) group identify catalog issues impacting CX at scale, and set up mechanisms to fix them. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time. Basic Qualifications 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - BLR 14 SEZ - F07 Job ID: A3054705

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Telecom QA Engineer (Senior / Lead – ~10 Years’ Experience) Role Overview As a seasoned Telecom QA Engineer, you'll design, execute, and manage comprehensive QA strategies for telecom products and network systems. You’ll combine manual and automation testing, oversee escalation resolution, mentor junior staff, and help steer quality processes across the SDLC, with a strong emphasis on telecom protocols, network performance, and continuous delivery environments. Responsibilities Define and implement robust test strategies, including functional, integration, regression, performance, and security testing. Build, maintain, and execute automated test suites (e.g., API, UI, telephony-related). Tools: JMeter, Python, Selenium/TestNG, REST‑Assured, Robot Framework, Postman, Playwright. Validate telecom protocol flows (e.g. SMPP, SIP, IMS, SS7/Sigtran, LTE, WebRTC) using packet capture tools like Wireshark. Execute load/performance/stress testing using traffic generators and performance tools; analyze results and drive quality improvements. Lead root-cause analysis and defect management, including post-mortem and field issue resolution, collaborating with operations, engineering, support teams, and customers. Produce and present quality metrics and reports to stakeholders, with ownership of quality gates and defect leakage strategy. Mentor and guide junior QA engineers, promote QA best practices, and drive continuous test improvement. Help define and maintain QA processes in Agile/DevOps environments, integrating QA into CI/CD pipelines. Tools: Jenkins, Git, Docker/Kubernetes. Adoption of the Agile methodology for software testing and delivery in coordination with Development and other cross functional teams. Adoption of CI/CD pipeline for Release deployment and delivery via Github/Jenkins and other available Applications. Qualifications & Experience Bachelor’s or Master’s degree in Telecom / Electronics / Computer Science / Engineering or related field. ~8–12 years of experience in QA within telecom, network systems, or related infrastructure environments Strong domain knowledge: SIP, SS7, Diameter, IMS, LTE, VoIP, VoLTE, WebRTC, telephony and signaling protocols. Comprehensive testing background across manual, automation, performance, and security testing. Proficient in scripting and automation frameworks: Java, Python, Ruby, shell scripting. Familiarity with Selenium, JMeter, Spectra, SIP, Postman, Karate, Playwright, Robot Framework. Experience with test tools: Wireshark, network analyzers, traffic generators, vulnerability scanners (e.g. Nessus, Rapid7). Skilled with QA/test management tools: Jira, TestRail, ALM, Zephyr, Xray. Familiar with CI/CD tools, containerization tech (Docker/K8s), and cloud testing environments. Deep understanding of SDLC/STLC, Agile (Scrum/SAFe), DevOps culture, and quality engineering practices. Strong analytical, communication, and leadership abilities. Excellent documentation and stakeholder engagement skills. Bonus / Desirable Certifications in ISTQB, telecom-specific standards, or quality frameworks. Exposure to optical networking technology: ROADM, DWDM, OTDR, coherent optics. Experience in cloud-native deployments, VNFs, container orchestration (Kubernetes), Ansible automation. Knowledge of AI/ML testing, security penetration testing, or use of AI-powered testing tools. Why Join the Team? Opportunity to spearhead QA practices across complex telecom systems and evolving network technologies. Mentor and influence junior engineers and elevate QA maturity across the organization. Work in a dynamic Agile/DevOps environment, shaping test automation strategies and quality culture. Summary Table Area Expected experience ~10 Years QA Scope End‑to‑end coverage: Functional, Automation, Regression, Performance and Security Domain Expertise Telecom protocols, network infrastructure, Signalling systems Automation Skills Framework design, scripting, CI/CD integration Leadership Mentorship, quality process ownership, stakeholder communication Technical Tools JIRA & TestRail, Wireshark, JMeter, Python, Jenkins, Docker/K8s.

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For more information about Solenis, please visit www.solenis.com. At our Global Excellence Center (GEC) in Hyderabad , we support Solenis’ global operations by driving excellence in IT, analytics, finance, and other critical business functions. Located in the heart of the IT hub, the GEC offers a dynamic work environment with strong career development opportunities in a rapidly growing yet stable organization. Employees benefit from world-class infrastructure, including an on-campus gym, recreation facilities, creche services, and convenient access to public transport. For more information about Solenis, please visit www.solenis.com. 🚨 We're Hiring: Senior Principal Specialist - Cyber Security 📍 Location: Hyderabad India – Hybrid 🕒 Full-Time | Permanent Position About The Role The Cybersecurity Operations Team Lead leads a 24/7 SOC team protecting Solenis's people, assets and reputation. Leads, guides and directs daily SOC operations; in partnership with the Cybersecurity Analyst Team Lead, the Cybersecurity Operations Team Lead develops, implements and supports global security operations, data center security, and crisis management initiatives, processes and best practices to support strategic goals and drive performance metrics. Monitors events that have the potential to compromise the safety and security of Solenis’s personnel, offices, data centers, and corporate locations. Provides support to business partners and manages the escalation and communication of security issues to both field and HQ leadership. In coordination with the Director of Cybersecurity, supports the cross-organizational crisis management team in situations when the SOC activates its Incident Command capabilities The Cybersecurity Operations Team Lead must be a highly skilled and technical individual who is able to strategically guide program direction, provide reports and metrics, and manage a team. Implements and executes the corporate strategy for information security and technology resilience across the globe to ensure business objectives are met and risk is minimized and maintained within acceptable levels. Key Accountabilities/Essential Functions Of The Job SOC Design & Strategy: Architect and implement enterprise-grade SOC solutions, including SIEM, SOAR, EDR, threat intelligence platforms, and log management. Define and execute the SOC roadmap aligned with business and risk management goals. Drive the selection and integration of security technologies, optimizing toolsets for performance and coverage. Leadership & Operational Oversight Lead a team of Tier 1–3 analysts and incident responders, including training, mentoring, and performance oversight. Serve as a senior escalation point for complex security incidents, ensuring effective triage, investigation, containment, and recovery. Continuously enhance SOC maturity through gap analysis, playbook development, and operational best practices (MITRE ATT\&CK, NIST, etc.). Threat Detection & Response Lead the integration and operationalization of AI platforms, to enhance alert triage, investigation, and automated decision-making. Lead advanced threat detection initiatives using behavior analytics, threat intelligence, and machine learning-driven platforms. Develop, tune, and maintain detection rules, correlation logic, and automated response playbooks. Conduct proactive threat hunting to identify anomalous activity and unknown threats. Collaboration & Communication Collaborate with IT, Network, Cloud, and Application teams to ensure secure architecture and incident readiness. Prepare and present executive-level dashboards, risk assessments, and incident reports. Participate in and lead security tabletop exercises, red/blue/purple team engagements, and post-mortem reviews. Compliance & Risk Management Support compliance initiatives (e.g., ISO 27001, NIST 800-53, GDPR) through monitoring, evidence collection, and audit readiness. Implement and refine SOC KPIs, SLAs, and metrics. Continuous Improvement & Innovation Stay abreast of evolving threat landscapes, attack vectors, and security trends. Recommend and implement automation opportunities to reduce analyst fatigue and increase SOC efficiency. Evaluate and pilot emerging technologies and techniques to maintain a cutting-edge SOC environment. Requirements Strong organization/project management skills. Demonstrated ability to manage multiple assignments/projects, timelines and to identify project interdependencies, resource needs, potential risks/pitfalls and mitigation plans. Recognized as an integrator and solution provider. Ability to exercise sound judgment and confidentiality in handling information and issues that arise while staying within defined policies and practices Possess solid teamwork capabilities and when needed, scales in support of unforeseen assignments and tasks through demonstration of personal initiative. Strong verbal and written communication skills. Demonstrated experience in preparing and delivering presentations that convey key concepts and outline recommendations to various levels of management. International, global experience preferred. Research and assess emerging threats, technologies (e.g., AI security, quantum computing risks) Some Benefits Of Working With Us Access to a huge array of internal and external training courses on our learning system (free) Access to self-paced language training (free) Birthday or wedding anniversary gift of INR 1500 Charity work once a year, to give back to the community Company car, phone if required for role Competitive health and wellness benefit plan Continuous professional development with numerous opportunities for growth Creche facility Employee Business Resource Groups (EBRGs) Electric car charging stations Hybrid work arrangement eg. 3 days in office Internet allowance No-meeting Fridays Parking on site (free) Relocation assistance available Staff hangout spaces, enjoy games like carrom, chess Transport by cab if working the midnight – 7am shift Well connected to public transport, only a 10 min walk to office About Us At Solenis, We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you. At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team. Solenis is constantly growing. Come and grow your career with us. Solenis is an Equal Opportunity Employer.

Description An AHS Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers, selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve the customers. Key job responsibilities Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment. Liaises with other departments as required to resolve Seller’s issues and questions. Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends, also liaises though appropriate channels including improvement suggestions. A day in the life As an AHS Specialist you will engage in frequent written and verbal communication with Sellers, Department management, Risk analysts and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with the objective to coach and assist them with account health related topics. Up to 80% of your day will be handling inbound and outbound phone contacts. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment. Basic Qualifications Business proficient fluency in both written and verbal French & English language. Education: Graduation or equivalent. Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times. Ability to compose a grammatically correct, concise and accurate written and verbal response. 12 months in a customer service environment, preferably within a contact center. Strong soft skills with the ability to effectively communicate for win-win solutions. Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace. Ability to maintain high levels of confidentiality and data security standards. Flexibility to work during bank holidays and peak period. History of teamwork and willingness to roll up one's sleeves to get the job done. Fun to work with. Preferred Qualifications Interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically. Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills. Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses. Teammate capable of learning and sharing knowledge in global environment. Demonstrate flexibility to work overtime hours as per business requirement. Desired skill-sets include MS Office Applications: Excel and Internet Explorer/Mozilla Firefox. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Dev Center India - Hyderabad Job ID: A3054722

Description An AHS Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers, selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve the customers. Key job responsibilities Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment. Liaises with other departments as required to resolve Seller’s issues and questions. Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends, also liaises though appropriate channels including improvement suggestions. A day in the life As an AHS Specialist you will engage in frequent written and verbal communication with Sellers, Department management, Risk analysts and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with the objective to coach and assist them with account health related topics. Up to 80% of your day will be handling inbound and outbound phone contacts. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment. Basic Qualifications Business proficient fluency in both written and verbal Italian & English language. Education: Graduation or equivalent. Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times. Ability to compose a grammatically correct, concise and accurate written and verbal response. 12 months in a customer service environment, preferably within a contact center. Strong soft skills with the ability to effectively communicate for win-win solutions. Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace. Ability to maintain high levels of confidentiality and data security standards. Flexibility to work during bank holidays and peak period. History of teamwork and willingness to roll up one's sleeves to get the job done. Fun to work with. Preferred Qualifications Interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically. Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills. Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses. Teammate capable of learning and sharing knowledge in global environment. Demonstrate flexibility to work overtime hours as per business requirement. Desired skill-sets include MS Office Applications: Excel and Internet Explorer/Mozilla Firefox. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Dev Center India - Hyderabad Job ID: A3054726

Description The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Preferred Qualifications Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Telangana Job ID: A3054672

Description The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Preferred Qualifications Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Telangana Job ID: A3054670

Description The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Preferred Qualifications Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Telangana Job ID: A3054673

Description The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Preferred Qualifications Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Telangana Job ID: A3054680

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide. Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in. The Support Specialist functions as the semi-technical expert for all things related to the product suite assigned to them. This position is primarily responsible for developing a deep understanding of the technical aspects of the product suite and will act as a point of reference / escalation and work the most complex tickets. A successful candidate must be the best and brightest, highly motivated, innovative and disruptive, a fast worker and fierce competitor. Core Qualifications 3+ years of strong experience of functional, technical, implementation and production support with a customer driven approach. Collate data for proactive service improvement initiatives including trending of Incidents, performing Root Cause Analysis and other MI (Manual Intervention) to identify improvement actions. Create a training documentation with resolutions steps, small video tutorials, screen grabs and collaborate with product and engineering teams to share Root Cause Analysis on the incidents so that they can take further steps to enhance the Product. Drive complex or major incident resolution, implement or coordinate higher scale chains. Strong functional business application acumen. Ability to learn new technologies quickly. Must be creative, innovative and flexible with the ability to work in a matrixes environment. Act a coach, Mentor for the respective product suite and collaborate with operational teams to guide them on to root cause analysis of the incidents, patterns of the incidents. Provide any process improvement training with screen capture, small videos during resolution process to enhance the product operational work-flow. Be a strategic partner with respective Suite leaders and work closely with them, proactive in approach in providing lead technical support offering to them. High impact, positive presence with partners. A strong credit to the Entrata brand. Laser focused on returning excellent results, deep sense of personal accountability for delivery. “Goalkeeper”, line of last defence attitude towards upholding quality. Preferred Qualifications Degree in Information Systems or Computer Science or equivalent Excellent analytical skills and solution driven approach. Technically savvy with a self-starting desire to build a deep understanding of how the product works and delve deep into the features and functions in order to build the best possible technical support experience. Concrete examples of building proactive interventions, processes and motions that help reduce customer friction at the fastest rate, lowest cost and highest satisfaction. A growth attitude and mindset. Proven ability to scale at quality and support an accelerated growth agenda operationally. Nice to Have Experience partnering closely with product, engineering, training, customer success and professional services teams to improve outcomes for customers. Solid presentation skills to showcase data trends and issue patterns to stakeholders. PHP/MS SQL Server Live service/ Application/User support experience is must to have. Members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law. It’s a great place to work! Will you join us?

Who We Are Looking For We are looking for a Vice President – Business Unit aligned Risk Lead, who will provide leadership and support in mitigating risk from within the first line of defense (FLOD) through engagement and challenge of first line operational activities, control monitoring and enhancement, and execution of risk programs. As part of GD Business Risk Management (BRM) global function, the successful candidate will manage the Fund Accounting and Financial Reporting (India) Risk team that is located in Boston, Italy and India, and work collaboratively with GD Functional teams, firm-wide Business Unit teams, Corporate Audit, and Enterprise Risk Management. In this role, you will report directly to the Managing Director: Head of Global Delivery BRM India Candidates should be experienced in sound risk management and governance practices within the financial services industry and previous Fund Accounting and Financial Reporting (India) experience would be advantageous. The successful candidate must be able to thrive in a fast-paced and challenging environment, communicate clearly to Executive Management, diverse teams across the organization and Regulators, learn superior project management skills, and possess strong problem solving and execution capabilities. It is expected that in this role the candidate will need to have an understanding of end-to-end operational and Fund Accounting and Financial Reporting (India) processes. Why this role is important to us The Fund Accounting and Financial Reporting (India) Risk team is part of Global Delivery Business Risk Management and is a critical component of Risk Management at State Street as it allows the self-identification of issues and improvement to the system of internal controls. Within the Fund Accounting and Financial Reporting (India) processes, the team performs a business control function focusing on assisting GD Fund Accounting and Financial Reporting (India) operations to adhere to regulatory requirements, design controls and assess the gap and remediation plans, report issues and incidents. What You Will Be Responsible For As Vice President – GD BRM Fund Accounting and Financial Reporting (India) Risk, you will Lead Global Delivery Business Risk Management (BRM) for Fund Accounting and Financial Reporting (India). Maintain effective partnerships with key senior leaders in the GD Global Fund Accounting and Financial Reporting (India) Operations (FRFA) organization, across broader GD Functional teams and other State Street functional areas, to steer and direct effective governance and management of operational risks within the first of line of defense (FLOD), ensuring prompt escalation of keys risks, control gaps and issues, devising and recommending solutions to mitigate and remediate risks outside of tolerance. Execute core risk initiatives and programs to materially reduce risks, strengthen and streamline the global process and control environment with a proactive focus on emerging risks, incident trends and root cause themes thereby enabling decisive and timely management response and mitigation. In conjunction with GD BRM, provide direction and leadership in the end-to-end incidents and issues management processes for Fund Accounting and Financial Reporting (India), identify issues to improve operational risk mitigation, and provide guidance on design and application of key controls, procedures and best practices. Manage and run effective Business Risk and Control governance forums in line with the governance framework. Partner with operational management teams to ensure that a structure is in place which incorporates management metrics to identity risk themes, provide actionable risk insights and reporting needed for informed and decisive data driven decision making. Implement and oversee strong risk management processes and frameworks in alignment with methodology and practices employed by GD globally. Coordinate on the implementation of, and adherence to, policies, procedures, guidelines and risk management practices defined and administered by GD BRM and associated partner groups (ERM, Compliance, Legal, Internal Audit, and Business Risk Management). Provide advice and support on regulatory and audit exams including SOX/SOC assessments and targeted assurance reviews. Partner with the second and third line of defense teams consistent with our risk management and control objectives. What We Value These skills will help you succeed in this role Superior verbal and written communication skills; it is vital that the candidate possess the ability to articulate complex thoughts in a cogent, linear and method-driven manner and to assimilate information for senior executives concisely and appropriately for the situation at hand. Relationship building across various functions and levels within the organization. Strong organizational awareness with ability to facilitate and resolve conflicts; ability to make informed, risk optimized decisions under time pressure. Demonstrated experience in managing diverse teams across various jurisdictions and large-scale projects. Attention to detail and a propensity to drive issues toward resolution. Education & Preferred Qualifications The following are required: Bachelor’s degree in Finance, Accounting, Business or related field. Minimum 10 years of work experience with internal control methodology, audit and/or testing. Independent strategic thinker with an understanding of regulatory and operational risk in financial services. Demonstrated leadership capabilities with solid interpersonal skills and the ability to work collaboratively across all organizational tiers; A strong customer service mindset is a must. The Following Are Strongly Preferred Certified Public Accountant, Chartered Accountant, Certified Internal Auditor designation or its equivalent. Experience in risk management. Experience in the financial services sector. Job ID: R-774192

KEY RESPONSIBILITIES Help PM leaders define the long-term strategy and vision for product, leveraging existing and new technologies to deliver features & value to our customers. Stay informed on the industry landscape to ensure that your product is competitive and differentiated in the marketplace. Help PM leaders plan and prioritize the product areas and give overall direction on features and requirements from conceptual stages through product lifecycles to meet operational, financial, and organizational objectives. Analyze customer feedback and usage metrics to identify key pain points Think big and continuously pitch new product ideas to grow product and core platform usage. Own and manage the JSCAPE product backlog, ensuring it is well-defined, prioritized, and continuously refined. Drive requirement definition, customer experience design, product roadmap, and prioritization. Work closely with engineering teams to ensure a shared understanding of requirements and to facilitate efficient development cycles. Manage resource planning and product priority. Manage team efforts in deliverables, overseeing initiation, prioritization, and scoping projects or features in partnership with Engineering teams. Identify and resolve issues that may impair the team's ability to meet strategic, financial, and/or technical goals Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences. Work with Redwood Partners to understand partner and their customer needs and influence the adoption of your product by understanding challenges and identifying opportunities and trends. Provide both inspiration and organizational leadership to various cross-functional teams in delivering high-quality experiences to the users. Work with technical and non-technical stakeholders to understand and improve product capabilities. Influence strategy and oversee multiple cross-functional teams defining, identifying, and tracking appropriate product or business metrics, both quantitative/qualitative, for products/business ventures. Drive amazing work by defining detailed requirements via Program Increments, Epics, User stories, and acceptance criteria, help scope & track Sprint-level work to meet quarterly Objectives and Key Results, and ultimately Redwood’s yearly Rally Cry. Shape the culture model and hold teams accountable for creating a culture of belonging through inclusive, respectful, and equitable practices. Help teams and organizations communicate/collaborate effectively by setting a personal example. Participate in product launches, including defining messaging, positioning, and key benefits. Monitor product performance, gather user feedback, and iterate on product features throughout the product life cycle. YOUR EXPERIENCE Possess a strong understanding of MFT technologies, protocols (e.g/, sftp, ftp/s, as2, http/s), security best practices, and common integration patterns. Be able to engage in technical discussions with engineering teams and understand technical implications of product decisions Bachelor's degree in Computer Science, Information Technology, Business, or a related field; Master's degree preferred. 3+ years of experience as a Product Owner or Product Manager, with a strong focus on Managed File Transfer (MFT) solutions. Deep understanding of MFT concepts, including secure file transfer protocols, data encryption, digital signatures, auditing, and compliance. Proven experience working in an Agile/Scrum development environment. Excellent analytical, problem-solving, and decision-making skills. Strong communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to non-technical audiences. Demonstrated ability to influence and collaborate effectively with cross-functional teams. Experience with product management tools (e.g., Jira, Azure DevOps, Confluence, Aha!). Abilities needed SDLC Management experience Scrum and Kanban Discovery session leadership Grooming session leadership Design session leadership Release planning Sprint planning

About ITILITE ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors. Learn more: itilite.com Role Overview We are looking for a dynamic, data-driven leader to head our US-based Support & Resolution Centre (SRC). You willll lead a team of 10–20+ specialists, manage escalations, and drive quality to deliver world- class customer support. The ideal candidate moves fast, thinks sharp, and has a proven track record of building high-performing teams and streamlining processes. Working Model: Work from Office Schedule: US Shift Timings Key Responsibilities: Team Leadership & People Management • Lead and mentor a 10–20+ member US-based support team, fostering high performance. • Manage full-cycle hiring with HR, from sourcing to onboarding. • Conduct monthly 1:1s to review performance, recognize strengths, and set development plans. • Serve as primary contact for grievances, ensuring fair and timely resolution. Operations & Escalation Handling • Oversee the resolution of complex customer issues by managing all escalated cases. • Lead daily team briefings to address performance gaps and share critical updates. • Ensure business continuity by providing operational support during weekends when required. • Strategically manage workforce scheduling, approving leave and time-off requests to maintain optimal coverage. Quality, Process, & Performance Improvement • Lead daily quality audits of calls and chats to assess performance and uphold exceptional service standards. • Champion operational excellence by identifying process, training, and product improvements, and leading strategic change execution. • Leverage data insights on productivity and behavior to drive personalized coaching and professional development. • Ensure fair and accurate incentive payouts through meticulous oversight of calculations and timelines. • Own and maintain the Freshdesk knowledge base, curating and updating critical SOPs. Reporting & Cross-Functional Collaboration • Deliver strategic insights through weekly ARC Sales Report analysis and distribution. • Align cross-functional teams on performance goals for cohesive execution. • Serve as primary contact for technical and product inquiries, ensuring swift resolution. • Optimize Freshdesk configurations and account setups for maximum efficiency. What should you have? • A seasoned people leader with over 3-4 years of hands-on experience, successfully managing teams of 10-20 in fast-paced contact centre environments. A background in the travel sector is a plus. • A data-driven strategist who measures, analyses, and optimizes performance, using data to inform every decision. • Analytical and detail-oriented, with a natural curiosity and strong logical skills to dig into the "why" behind every metric and turn insights into action. • Agile and results-focused, thriving in fast-moving environments and consistently driving towards key business results. • A continuous learner, eager to acquire new skills and adapt to new workflows, tools, and industry best practices.

Description On-Site Role The On-Site Service Technician – Level II is a technical specialist responsible for providing high-quality customer support through the diagnosis and completion of less complex repairs to Cummins products at a customer site. This role involves hands-on maintenance and troubleshooting of engines and associated systems, ensuring effective field service operations while promoting a safe work environment. Key Responsibilities Diagnose and complete less complex repairs on Cummins engines and related systems at customer locations using specialized tools and procedures. Interact professionally with customers, ensuring prompt attention to service requests and maintaining strong relationships. Utilize electronic service tools (e.g., Insite) for engine/after treatment diagnostics and troubleshooting. Conduct preventive maintenance and basic repairs while coaching customer employees where applicable. Escalate unresolved issues to senior technicians or supervisors and accurately document service findings and actions. Train OEMs and service center teams on Cummins products, ensuring proper usage and support. Maintain service databases, update incident reports, and manage warranty cases and parts dispatch. Conduct service audits, ensure corrective actions are implemented, and support field failure analysis and infant care. Maintain a clean and safe work environment by adhering to all Health, Safety & Environmental (HSE) regulations and reporting incidents. Participate in technical training programs aligned with role requirements. Responsibilities Core Competencies: Communicates Effectively – Delivers clear, concise information to various audiences. Customer Focus – Builds strong customer relationships and delivers tailored solutions. Develops Talent – Supports development goals of colleagues and service partners. Manages Complexity – Solves problems using sound judgment and information analysis. Self-Development – Proactively seeks growth opportunities and technical development. Health and Safety Fundamentals – Models safe practices to contribute to a hazard-free workplace. Values Differences – Appreciates diverse backgrounds, perspectives, and experiences. Technical Competencies Diagnostics Application – Applies guided workflows and diagnostic tools to isolate and repair faults. Electronic Service Tool Application – Uses software and hardware tools to service or troubleshoot equipment. Engine Systems Interactions – Analyzes interdependent engine systems for accurate fault resolution. Product Repair and Maintenance – Performs disassembly, repair, and reassembly of mechanical and electrical systems. Service Documentation – Accurately captures service actions, parts used, and diagnostics performed. Technical Escalation – Uses systems and expert support to resolve complex service issues. Education, Licenses, And Certifications Vocational diploma or degree in Mechanical / Automobile / Electrical Engineering from a recognized institution. Apprentice Certified Power Generation or Engine Technician (Preferred). Relevant electrical certification (Optional). Valid local driving license (Mandatory). Additional licensing may be required based on local regulations and export control compliance. Qualifications Skills and Experience: Basic to intermediate experience in field service, preferably within engine or power generation domains. Hands-on experience with engines, aftertreatment systems, turbochargers, fuel systems, and dosing systems. Ability to troubleshoot and resolve vehicle, genset, or equipment-level complaints independently. Prior involvement in technical training, customer service support, warranty disposition, and field failure handling. Strong organizational skills with experience in service data reporting and incident management tools (e.g., ePIR). High voltage/low voltage system handling experience is an added advantage. Additional Notes This position may require travel to customer locations and occasionally extended hours based on operational needs. Candidates must demonstrate a commitment to customer satisfaction, technical excellence, and continuous improvement.

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. Arista is a well-established and profitable company with over $8 billion in revenue. Arista’s award-winning platforms, ranging in Ethernet speeds up to 800G bits per second, redefine scalability, agility, and resilience. Arista is a founding member of the Ultra Ethernet consortium. We have shipped over 20 million cloud networking ports worldwide with CloudVision and EOS, an advanced network operating system. Arista is committed to open standards, and its products are available worldwide directly and through partners. At Arista, we value the diversity of thought and perspectives each employee brings. We believe fostering an inclusive environment where individuals from various backgrounds and experiences feel welcome is essential for driving creativity and innovation. Our commitment to excellence has earned us several prestigious awards, such as the Great Place to Work Survey for Best Engineering Team and Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest quality and performance standards in everything we do. Job Description Arista Networks is looking for world-class Software Test Engineers (aka System Test Engineers) to help us in building the highest quality networking products catering to the large-scale Artificial Intelligence (AI) Data Centers. AI data centers are specialized facilities for intensive AI computation and data processing. Unlike traditional data centers, they require higher power density, advanced cooling, and robust networking to support AI workloads like machine learning and deep learning. Please look into the following to understand more on Arista’s AI Networking Solution https://www.arista.com/en/solutions/ai-networking This job requires you to collaborate closely with the development and customer facing teams to understand the deployment of AI Data Center features and working side by side with them, helping us to explore, find and fix our bugs before they can reach our customers. Who You’ll Work With You will work with software development engineers, hardware engineers, field support engineers, product managers, and software test engineers to analyse the customer requirements and use cases, gather technical details, create software test plans, and validate that the product meets our customer’s requirements. You will also work with our customer support and engineering teams to help address escalated customer issues by reproducing and debugging those in the lab. You will NOT spend your time running manual regressions because Arista’s developers automate all the basic functional and integration tests. Instead, you’ll bring your intelligence, creativity, and drive to work every day to help us understand how our products are going to be used by our customers in the fast evolving AI Networking landscape and to make sure that they’re going to work every time. Your job is to find the hard bugs, the ones not easily exposed by the developers’ automated unit and product level tests. Arista operates on the principles of one engineering team, which means that information, knowledge, access, and collaboration is not siloed within a so-called business unit. You will get to learn what you would like to (the products, technologies, etc. - across engineering) and will be able to contribute and create an impact in any area that you might be interested in. What You’ll Do Customer-focused testing and End-to-End ownership Understand feature deployment/use cases from customer-facing teams. Write test plans, and design complex network topologies to validate Arista features and products for functionality, performance, stability, and scalability. Root Cause Analysis and Improving test coverage Identify defects and validate their resolution. Conduct in-depth root cause analysis and proactively identify test coverage gaps. Take initiatives to enhance the efficiency and robustness of automated tests. Assist in escalation reproduction Collaborate with our customer support and engineering teams to reproduce and debug escalated customer issues in a lab environment. Collaboration with Cross-Functional Teams Work closely with development, test and customer facing teams to analyse test coverage gaps and improve testing coverage and efficiency in complex network deployments. Automation and tool development Build automation tools to improve testing efficiency, including creating scripts and test suites for AI Data Center features. Driving Innovation Through Mentorship Lead and mentor the team on testing emerging technologies on AI networking, nurturing innovation and growth within the test organisation. Qualifications Experience and Education: BE/B-Tech/ME/M-Tech in CS/CE/ECE with 3+ years of relevant Networking industry experience. Strong knowledge in one or more of the following areas: Ethernet, RSTP/ MSTP, VLANs, IP Routing, TCP/IP, OSPF, IS-IS, BGP, IGMP, PIM SM/SSM, QoS, L2/L3 protocols, VxLAN, MPLS, CFM, Platform validation, HA, Network Management. Experience with IXIA and/or Spirent test tools desired. Proven expertise in creating test methodologies and writing test plans. Excellent communication , analytical and problem-solving skills. Additional Information Arista stands out as an engineering-centric company. Our leadership, including founders and engineering managers, are all engineers who understand sound software engineering principles and the importance of doing things right. We hire globally into our diverse team. At Arista, engineers have complete ownership of their projects. Our management structure is flat and streamlined, and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools. Our engineers have access to every part of the company, providing opportunities to work across various domains. Arista is headquartered in Santa Clara, California, with development offices in Australia, Canada, India, Ireland, and the US. We consider all our R&D centers equal in stature. Join us to shape the future of networking and be part of a culture that values invention, quality, respect, and fun.