8836 Escalation Jobs - Page 8

Assistant Manager - Finance Roles and Responsibilities : Well versed with SAP and core experience from Manufacturing industry preferably automobile industry. Doing monthly GL reconciliations and uploading in online portal. Month end provisioning verification and uploading in SAP. Leading AR, managing past due and ensure timely collection from all customers. Handles audits from internal and external sources. Supervise invoicing team to ensure all tax compliances. Reconciliation of GST credit ledgers with GSTR2A. Preparation and review of quarterly billing adjustments with customers and ensuring timely issuance of debit and credit notes. Ensure timely customer recovery and building relation with customer finance for payment follow up and issue resolution Coordinate with support functions and holding internal meetings for plant issue closure. Preparation of month end reporting in predefined formats. Price walk verification for Copper forex settlement and Engineering change. Ensure compliance of all company policy and procedure with suitable escalation for any noncompliance. Frequent review of internal control in plant. Education and Qualification : Chartered Accountant SAP experience added advantage Expert Excel knowledge Good communication skills Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law. Show more Show less

Greetings from Lead Rat, Lead Rat (SaaS) is a Parental Product of Dhinva Solutions Pvt Ltd company that we are working on a CRM tool, it is a revolution in the real estate business, where real estate meets intelligence and helps you grow your business. Lead Rat helps you manage your leads and property listings along with the option of creating tasks and tracking them. It also provides features such as Lead Generation, Integration with various sources such as Magic Bricks, 99Acres, and Housing.com, and the option of matching leads and properties. Job Title: Customer Success Executive Experience: 1-3 years Job Type: Full-time Location: Pune Key Responsibilities Customer Onboarding and Engagement: Assist the Customer Success Manager in onboarding new clients, ensuring seamless adoption and integration of the product. Conduct comprehensive product training sessions to help customers maximize the value of the platform. Serve as the customers’ first point of contact, acting as their advocate and champion. Customer Support And Issue Resolution Respond promptly to customer queries, provide resolutions, and offer expert guidance. Coordinate with the backend team to report and resolve product-level bugs. Use remote support software like Anydesk or TeamViewer for troubleshooting. Handle escalations effectively through client meetings, adhering to established escalation metrics. System And Process Management Manage and maintain CRM tools to ensure accurate customer records. Create and track tickets in Azure DevOps for bug fixes and feature requests. Raise integration requests with real estate portals and social media platforms. Customer Satisfaction And Retention Monitor customer health through metrics and assessments, ensuring high-quality engagement at every stage. Collect CSAT (Customer Satisfaction) scores and feedback consistently to improve service delivery. Maintain First Response Time (FRT) standards in WhatsApp Business groups and other communication channels. Revenue Growth And Community Building Identify opportunities for growth and relay insights to the sales team. Collect referrals from existing clients to boost revenue and expand the customer base. Actively contribute to building a strong, engaged customer community. Team Collaboration And Training Train new sales team members on the product, processes, and best practices. Collaborate closely with internal teams to ensure alignment and successful customer outcomes. Requirements Strong knowledge of remote support tools like Anydesk and TeamViewer. Familiarity with ticketing tools and processes, including Azure DevOps. Excellent interpersonal and communication skills for client interaction and escalation handling. Experience in coordinating with backend teams and managing integrations with third-party platforms. Proven ability to manage customer relationships, collect feedback, and drive customer satisfaction. Skills: real estate,escalation,crm management,customer support,product training,ticketing tools,customer satisfaction,customer,remote support tools,customer onboarding,collaboration,crm,communication skills,integration,issue resolution Show more Show less

We are seeking a dynamic and experienced National Manager – RPO (Non-IT) to lead and manage our Recruitment Process Outsourcing operations. This role is pivotal in driving strategic hiring initiatives, ensuring service excellence, and delivering high-quality talent acquisition solutions for non-IT sectors such as manufacturing, BFSI, healthcare, retail, logistics, and more. Key Responsibilities: Strategic Leadership: Lead and manage end-to-end RPO operations for non-IT clients across multiple locations, ensuring alignment with client goals and SLAs. Client Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and escalation point for all recruitment-related matters. Operational Excellence: Drive process improvements, standardization, and compliance across recruitment operations. Ensure timely delivery of hiring targets and quality metrics. Team Management: Lead, mentor, and develop a high-performing team of recruitment professionals, including delivery leads, recruiters, and coordinators. Analytics & Reporting: Monitor recruitment metrics, generate insights, and present regular reports to clients and internal leadership. Business Development Support: Collaborate with sales and solutions teams to support RFPs, client presentations, and onboarding of new RPO engagements. Qualifications & Experience: Bachelor’s degree in human resources, Business Administration, or related field (MBA preferred). 15+ years of experience in recruitment, with at least 5 years in RPO leadership roles focused on non-IT domains. Proven track record of managing large-scale recruitment operations across geographies. Strong understanding of recruitment technologies, ATS platforms, and sourcing strategies. Excellent communication, stakeholder management, and problem-solving skills Show more Show less

Job Overview As a member of the iCIMS General Counsel’s Office, you will have a direct impact by advising and supporting all areas of our corporate compliance practice within the organization. Our team needs a relationship builder with top-notch communication skills and a strong background in corporate compliance and ethics, anti-bribery and anti-corruption, gifts and entertainment, sanctions, and anti-money laundering. In this role, you’ll work with other members of the Privacy & Regulatory Compliance and Legal teams to support the compliance program, execute on the compliance strategy and collaborate with local and international business partners to facilitate compliance and ethics. This role works closely with our key stakeholders across the business and helps to drive process improvements and further efficiency within the department. This is a fantastic opportunity for someone to join a fast-growing, evolving technology company and help drive exciting new initiatives. If you’re a strong team player who enjoys partnering with different areas of the business to address compliance needs, this could be a perfect fit! This position will be based out of our Hyderabad, India office. About Us About Us When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. Responsibilities Your contribution will be: Support the development, maintenance, and effective execution of the iCIMS corporate compliance program, including anti-bribery, anti-corruption, gifts and entertainment, sanctions, and anti-money laundering. Serve as first point of contact for all compliance program escalations and related legal queries. Provide support and act as a key stakeholder of regulatory and compliance initiatives. Participate in associated audits as a primary lead, as necessary. Assist with intake, tracking, and escalation of procurement reviews. Identify, document, and track compliance related non-conformities and risks, and collaborate with colleagues and business partners to develop and monitor corrective action and mitigation plans. Assist in developing, implementing and facilitating the continuous improvement of appropriate policies, procedures, and trainings, to support iCIMS’ corporate compliance program, and ensure compliance with applicable laws and regulations. Monitor and maintain internal inventory of regulatory compliance laws and regulations. Draft and maintain internal and external regulatory compliance documentation. Participate in other strategic projects and initiatives. Consistently ensure that business is conducted with integrity at all times and that behavior aligns with iCIMS policies, procedures and values. Qualifications Qualifications A minimum of 5 years of collective experience in compliance program management/administration. Previous experience working for a software or technology company is preferred. Ability to interact professionally and effectively build solid working relationships with all levels of management, multiple geographies, internal subject matter experts, legal staff, vendors, and clients. Exceptional verbal and written communication skills. A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend actions. Advanced MS Office Suite Skills. Ability to work effectively in a team atmosphere. Preferred Education/Certifications/Licenses Required Bachelor's Degree or equivalent experience. Show more Show less

Job description: Job Description Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery ͏ Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks ͏ - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team ͏ Deliver 1. Delivery Management – Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management – operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management – Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 5. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 6. Team Management Team attrition %, Employee satisfaction score ͏ Mandatory Skills: Base24 . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Company Description Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. " Job Description Purpose of the Role – Audit Role:- To Analyse & decide Risk based audit plans, guide the team on preparation & finalization of Internal Audit Execution process, monitor & review the audits , have robust follow up process, work on simplification of the sustainable solutions. Operating Network: Internal Stakeholders: MC, CEO, COO, BU Head & Teams, Global Quality Management, Manufacturing Teams (CTO / FTO Plants), Plant Quality Teams, SCM Team (Planning & inventory management, Logistics, Procurement, Strategic sourcing, External manufacturing, Capacity management), IPDO Teams, Maintenance, Capital projects management, Administration, Safety, IT teams and Assurance leaders ERM, Compliance, Country and sub-function Quality Heads. External Stakeholders : Audit Committee, Consultants Reports to : Group Lead Internal Audit Location: Banjara Hills, Hyderabad Qualifications Experience & Requirements 10+ years of experience in Pharma industry in quality function, out of which at least 5- 6 years is in leadership role managing teams. Minimum 3 years of experience in any one of the following: Quality Assurance Regulatory Compliance Experience developing and implementing audit strategies and schedules for GMP compliance is mandatory. Exposure to conducting high-level risk assessments and identifying potential areas of non-compliance within manufacturing processes, including handling of active pharmaceutical ingredients (APIs), sterile production, and packaging is preferred. Experience interpreting and applying GMP regulations from agencies such as the FDA, EMA, and WHO and ensuring alignment with company policies and procedures is desired. Thorough knowledge of SOPS, GMP, GLP, GDP, ALCOA Principles is mandatory. Qualifications: Bachelor's Degree in Life Sciences, Pharmacy, Chemistry, or a related field is mandatory. Postgraduate degree in Quality Management, Pharmaceutical Sciences, or a related field is preferred. Certifications such as Certified GMP Professional (CGP), Certified Quality Auditor (CQA), or equivalent are preferred. Roles & Responsibilities: Risk Based Annual Audit Plan To Prepare for a Risk Based Annual Audit Plan, considering following factors: Universe of all plants, locations and processes Risk assessment of each process Previous audit results in the audit area Emerging risks including top risks identified under ERM Key changes in people, systems, organization structure, strategy, Inputs from AC and management on key risks and concerns Fraud risk and proactive reviews for fraud detection To Assist in deciding coverage through process reviews, continuous monitoring and prioritization based on risk assessment and other relevant factors in order to arrive at an Audit Plan which has a comprehensive coverage and is dynamic to emerging risks Delivery & Completion of Audits as per Annual Audit Plan Ensure completion of audits as per the approved audit plan and provide guidance & supervision to the team during execution. Monitor the engagement progress (including outsourced), ensuring quality and timeliness in execution, appropriate management action plans based on the root cause analysis and severity of the issues and discussing & communicating the results to senior levels management to improve the efficiency and effectiveness of the processes and achievement of the business objectives. Post Audit Follow up To monitor the implementation of the audit recommendations and agreed action plans as per their due dates through periodic reviews with the team, ensuring proper documentation of the action taken before closure of the open items and escalation of deviations / delays through monthly MIS to senior management and quarterly reporting to Audit Committee. Management and Audit Committee Reporting Support the CAE and Group Lead in preparing presentations to the Audit committee and for Management reporting. Engage with the key stakeholders to increase the visibility of the audit function and add value to the organisation. People Management Conduct goal setting, performance appraisals and mentoring/coaching for own team members; collaborate with HR in manpower planning, recruitment activities and identifying training needs of team members. Stakeholders Management Stakeholder management involves identifying and engaging with parties who have an interest in or are affected by the audit being conducted. Effective stakeholder management requires understanding their needs, expectations, and potential influence to ensure a successful outcome. To proactively manage Stakeholders expectations, handling conflicts in a mature manner and develop communication plan that can address stakeholders’ queries. Knowledge Management To Identify training needs for the development of the team, conducting knowledge sharing sessions, participating in the seminars & conferences relating to quality and Internal Audit. To Conduct session/presentation on relevant topics within the team. Enhance employee awareness of quality function by conducting internal awareness session with audited and key stakeholders, taking up relevant certification to ensure development of self and team members to ensure continuous learning, improvement in efficiency and implementation of best practices Additional Information About the Department Global Manufacturing Organisation (GMO) At Dr. Reddy's Laboratories, we are dedicated to making a meaningful impact on global healthcare through precision manufacturing and innovation. With a legacy of excellence, we are a leading force in the pharmaceutical industry. We operate 19 state-of-the-art manufacturing plants across Hyderabad, Vizag, Baddi, Mexico, Shreveport, and Mirfield, comprising 8 OSD facilities, 3 Injectables facilities, and 8 API facilities. Benchmarking manufacturing processes and continuous operational excellence are at the core of our capability to deliver quality medicines to our patients in 66 countries. We manufacture a portfolio of complex APIs and 1,150+ drug master files across key therapy areas such as Oncology, Cardio-vascular, Central Nervous System and Anti-Diabetes. The World Economic Forum has recognised our largest manufacturing facility in Bachupally, Hyderabad, as part of its Global Lighthouse Network. We aspire to be the most efficient pharma operations in the world. Our productivity improvement and digitalisation efforts are key to staying competitive, meeting business imperatives, and meeting our ambitious ESG goals. Building such ‘factories of the future’ is integral to innovation and to build healthcare of the future. " Benefits Offered At Dr. Reddy’s we actively help to catalyze your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. " Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions... For more details, please visit our career website at https://careers.drreddys.com/#!/ " Show more Show less

The Senior CRM Executive at Style feathers will play a key role in managing and guiding the CRM team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. The position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership. Key Responsibilities: Supervise CRM Executives and ensure high service quality and TAT adherence Handle escalated queries and resolve customer concerns effectively. Monitor ticket flow, assign priorities, and ensure timely closures. Train and support team members on SOPs and customer handling techniques. Collaborate with departments (Operations, Technical, QA) to resolve complex issues. Generate reports using CRM dashboards for performance reviews. Uphold a customer-first approach in all team functions. Required Skills & Competencies: Soft Skills Conflict Resolution Patience & Empathy Multitasking & Prioritization Team Mentoring Escalation Handling Communication Skills: Verbal, Written, Convincing Ability, Fluency – Most Preferable Technical Skills Advanced Excel CRM Software Knowledge (e.g., Zoho, Freshdesk) Dashboard Management Ticket Handling & Process Optimization Qualifications: Bachelor’s degree in any relevant discipline. 2–3 years of experience in customer service or CRM roles, with at least 1 year of team lead experience. Key Performance Indicators (KPIs): Customer Satisfaction (CSAT) First Response & Resolution Times Escalation Rate SLA Compliance Coaching & Feedback Implementation Company Perks Join a company that values growth, collaboration, and excellence. We offer opportunities for continuous learning and career growth in the dynamic field. Flexible schedule. Health insurance. Internet reimbursement. Leave encashment. Paid sick time and paid time off. Provident Fund. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Ability to commute/relocate: Mota Varachha, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Secondary(10th Pass) (Preferred) Experience: CRM software: 2 years (Preferred) Language: English (Preferred) Location: Mota Varachha, Surat, Gujarat (Preferred) Work Location: In person Application Deadline: 19/06/2025 Expected Start Date: 18/06/2025

To lead the customer care team in ensuring prompt and effective resolution of customer queries, complaints, and feedback. The Team Lead will drive service excellence, customer satisfaction, and loyalty by managing the day-to-day operations of the customer support function across all retail (Offline & Online) touchpoints Job Responsibilities: Lead and supervise a team of customer care executives (inbound). Ensure timely resolution of customer issues via calls, emails, social media, and in-person interactions. Monitor team performance through KPIs such as TAT, CSAT, First Contact Resolution (FCR), and escalation handling. Conduct root cause analysis using data-driven methodologies Manage customer escalations, offering solutions and maintaining brand reputation. Collaborate with internal departments (store ops, logistics, merchandising) to resolve customer pain points. Train and mentor the team on soft skills, product knowledge, and customer-handling best practices. Manage customer service improvement projects from initiation to execution, ensuring timely delivery and measurable outcomes. Analyze customer feedback and complaints to identify root causes and recommend process improvements. Prepare and present weekly/monthly reports on service metrics and team productivity. Identify opportunities for automation in recurring and manual processes. Work with cross functional team and manage stakeholders Education & Experience: Must have minimum 6 years of relevant experience Master's Degree (preferred) Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Payments . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: WebLogic Admin . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Overview: As a Control Tower Executive, you will be responsible for real-time monitoring of shipments, managing escalations, and ensuring compliance with standard operating procedures (SOPs). You will also guide junior team members during shifts and contribute to continuous process improvement. Key Responsibilities: Monitor live GPS, temperature, and halt data across all shipments. Escalate issues (e.g. temperature excursions, device failures, vehicle delays) as per defined protocols. Coordinate with Operations, Sales, and Warehouse teams for real-time updates. Maintain accurate shift logs, incident records, and handover notes. Conduct pre-trip checks for tracking and temperature devices. Review and ensure closure of PODs and delayed deliveries. Mentor junior executives on processes, tools, and escalation matrix. Requirements: 1–4 years of experience in logistics control rooms, transport coordination, or dispatch monitoring. Strong knowledge of GPS tracking systems, temperature sensors, and fleet management tools. Excellent communication, coordination, and documentation skills. Familiarity with tools like Trello, Asana, or any task management system. Show more Show less

About Artfills: Artfills is India's fast growing startup focused on providing high quality Art learning. With 15,000+ learners across 12 countries and a fast-growing global footprint, we’re now launching a new sales office to accelerate our reach and impact. Role Overview We’re hiring an Sales Manager to build, lead, and scale our sales team in a new city. This is a hands-on leadership role — you’ll not only manage a team but also contribute individually to sales for the first 6 months to understand our process deeply and lead by example. Since this is a new location, setting the right culture of discipline, ownership, and performance will be a core part of your mandate. Key Responsibilities Team Leadership Set up and lead a high-performance sales team Drive a culture of ownership, punctuality, and consistent output. Set daily targets, review team performance regularly, and run weekly 1:1s. Conduct regular training, roleplays, and live call feedback sessions. Individual Contribution (First 6 Months) Handle a portion of leads yourself to stay close to the customer journey Convert trial attendees to paid students across our premium arts courses. Use first-hand experience to shape training, scripts, and pitch flow. Process & Performance Optimization Define clear SOPs for lead follow-up, pitch flow, and escalation handling. Launch and track new sales initiatives including structured onboarding & training program , data driven performance optimisation Submit weekly reports to leadership with key insights and action plans. Compensation: ₹10–15 LPA per annum; optional ESOPs available Who You Are 3–8 years of experience in inside sales or B2C sales (EdTech preferred) Prior team management experience with proven results Excellent spoken Hindi and English; strong emotional intelligence Process-oriented, data-driven, and comfortable taking charge Willing to work as a player-coach for the first 6 months What You’ll Get A high-impact leadership role with full ownership of a new region Rapid career growth in a fast-scaling EdTech startup Performance-linked incentives and leadership development opportunities Chance to build a high-performance team and culture from scratch Show more Show less

Job Title: Program Manager | Strategy & Ops (Retail) About Aramya: At Aramya, we’re redefining fashion for India’s underserved Gen X/Y women, offering size-inclusive, comfortable, and stylish ethnic wear at affordable prices. Launched in 2024, we have already achieved ₹40 Cr in revenue in our first year, driven by a unique blend of data-driven design, in-house manufacturing, and a proprietary supply chain. Today, with an ARR of ₹100 Cr, we’re scaling rapidly with ambitious growth plans for the future.Our vision is bold to build the most loved fashion and lifestyle brands across the world while empowering individuals to express themselves effortlessly. Backed by marquee investors like Accel and Z47, we’re on a mission to make high-quality ethnic wear accessible to every woman. We’ve built a community of loyal customers who love our weekly design launches, impeccable quality, and value-for-money offerings. With a fast-moving team driven by creativity, technology, and customer obsession, Aramya is more than a fashion brand—it’s a movement to celebrate every woman’s unique journey. We’re looking for a passionate individual to join Our Team , setting up retail stores, ensuring operational excellence, and driving adherence to standard operating procedures (SOPs). You’ll be at the heart of Aramya’s growth engine—driving seamless execution of new store openings, coordinating across teams, optimizing store performance, and enabling data-driven decision-making. This role is ideal for someone who thrives in fast-paced environments, is highly organized, and brings a generalist mindset to retail and operations. Key Responsibilities Program Execution & Store Rollout Drive end-to-end execution of store expansion initiatives (company-owned and franchise), coordinating across real estate, operations, marketing, and finance teams. Manage project timelines, dependencies, and escalation pathways to ensure on-time delivery. Assist in planning and executing store setups, managing vendor coordination for fixtures, signage, and infrastructure. Store Performance Optimization Analyse store metrics (footfall, conversions, AOV, etc.) to identify improvement areas. Design and execute in-store A/B experiments (layouts, fixtures, workflows) and provide actionable insights. Maintain documentation of learnings, SOPs, and best practices. Customer Insights & Retention Strategy Work on identifying behaviour patterns and repeat purchase drivers. Conduct NPS benchmarking studies and collaborate on strategies to boost in-store satisfaction. Support the development of systems to monitor and act on customer feedback. Operational Excellence & SOP Compliance Ensure brand standards are upheld across store setups and operations. Conduct regular audits and coordinate with retail teams to drive efficiency and adherence to SOPs. Qualifications & Skills 1–3 years of experience in generalist roles in early or mid-stage start-ups. Bachelor’s degree in Business, Operations, Retail, or a related field. Strong project management and cross-functional coordination abilities. Excellent analytical, problem-solving, and communication skills. Highly organized, detail-oriented, and capable of managing multiple priorities. Proficiency in MS Office (Excel, PPT) and familiarity with POS and retail systems is a plus. Comfortable working in high-growth, fast-changing environments. What We Offer Opportunity to be part of a fast-scaling fashion brand at the forefront of modern retail. High ownership role with real business impact and cross-functional exposure. Collaborative work culture with direct access to leadership. Show more Show less

About Company : Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe. · Job Title: Incident & Major Incident Management · Location: Bangalore · Experience: 5+ yrs · Job Type : Contract to hire. · Notice Period:- Immediate joiners. Mandatory Skills: Strong communication and ability to work under pressure and in a fast-paced environment. Communicate effectively with stakeholders and provide timely updates. Practical knowledge of major incident, problem, and change management processes. Collaborate with cross-functional teams to identify, analyse, and ensure rapid response and resolution. Familiarity with IT infrastructure and monitoring tools. Experience with incident management tools (Ex:- Service Now, Jira etc) Knowledge of root cause analysis techniques, Driving CAB calls and problem management methodologies. Key Words: Incident Lifecycle Management Stakeholder Communication Escalation Management Root Cause Analysis (RCA) Driving CAB Calls, Bridge Calls, RCA Calls Show more Show less

Introduction Games24x7 is India’s leading and most valuable multi-gaming unicorn. We’re a full-stack gaming company, offering awesome game playing experiences to over 100 million players through our products - RummyCircle, India’s first and largest online rummy platform, My11Circle, the country’s fastest growing fantasy sports platform A pioneer in the online skill gaming industry in India, Games24x7 was founded in 2006 when two New York University trained economists Bhavin Pandya, and Trivikraman Thampy met at the computer lab and discovered their shared passion for online games. We’ve always been a technology company at heart, and over the last decade and a half, we’ve built the organisation on a strong foundation of ‘the science of gaming’, leveraging behavioural science, artificial intelligence, and machine learning to provide immersive and hyper-personalised gaming experiences to each of our players. Backed by marquee investors including Tiger Global Management, The Raine Group, and Malabar Investment Advisors, Games24x7 is leading the charge in India’s gaming revolution, constantly innovating and offering novel entertainment to players! Our 800 passionate teammates create their magic from our offices in Mumbai, Bengaluru, New Delhi, Miami, and Philadelphia. For more information and career opportunities you may visit www.games24x7.com. Role Summary: We are looking for a Product Manager who will drive new product initiatives on RummyCircle.com. The candidate will live and breathe the product, will need to understand our players better than anyone, and ideate and implement features that drive long term retention, engagement and revenue. The ideal candidate is both strategic and detail-oriented, has proven product management experience, and is equally comfortable working with all stakeholders. The candidate comes with team management experience and is able to effectively get team members to ramp up and deliver on the planned roadmap. The work environment is fast-paced and results driven. Position: PM-2 Responsibilities: Generate new product ideas, enhancements to existing product by collating requests from both internal stakeholders and customers. Own long term revenue and retention feature roadmap. Assist in developing product strategy and roadmap for RummyCircle.com product. The product roadmap is created by analyzing and prioritizing projects, determining the product design & development effort and negotiating the launch timeframes with development teams Create functional and UI specifications, business cases and wire frames, conduct specification reviews with requestor groups and development teams and be the main contact for the specifications during the development and implementation phases. Interface with all relevant stake holders to drive timely, seamless and successful rollouts. Define, track and improve key product metrics and monitor those metrics. Collate and analyze key daily/weekly/monthly data on various features performance and report key findings. Be the first point of escalation for any product related problems/queries. Evaluate new product opportunities for Company fit from audience and technology perspective. Analyze internal systems and recommend software enhancements to improve productivity. Create and maintain relevant product documentation for various internal customers Job requirements: At least 3 years of experience building online products as Product Manager. Excellent analytical and quantitative skills; ability to take decisions backed up by data and metrics. Ability to define and analyze metrics to inform the success of products. Acumen to guide business goals through roadmaps and define new product features and strategies. Ability to combine data from various sources such as usability studies, research, and analytics tools to take holistic view for new feature development Attention to detail with proven ability to manage multiple projects, competing priorities simultaneously. Positive, pro-active attitude with a willingness to anticipate and manage change in a highly dynamic environment. Flair for good user experience leading to better usability and user interaction across various form factors / devices. Ability to empathize with stakeholders and customers alike to deliver "right" solutions. Understanding of online services, Internet and consumer software markets. Appreciation for online games is highly desirable. Ability to work in a fast-paced cross-functional team environment is a must. Proven ability to create business cases, detailed functional specifications and wire frames, with an excellent track record of developing and launching online products. Good knowledge of best practices in Product Management. Location : Bengaluru * Games24x7 is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law * Show more Show less

What is needed of you? BetterWay treats chronic lifestyle disorders using evidence-based Ayurved, enabled by technology. It has multi-specialty Ayurved day-care centers with expert Doctors and Paramedics. At the core, for each user/patient, BetterWay advocates holistic, nature-aligned lifestyle choices. We believe BetterWay center experience is the key platform in fostering an environment where our caregivers can serve our patients in the best way possible Delivering Best Patient Experience: Ensure that patients are heard, guided, and reassured at every touchpoint Ensure that patients are never left unattended or unclear about the next steps in their care journey. Ensure that patients’ concerns and feedback are addressed in a timely and empathetic manner. Upholding High OPD Standards: Work closely with the OPD Supervisor and other staff to ensure that SOPs are followed - especially around hygiene, punctuality, and courtesy. Conduct daily check-ins to assess standards of hygiene, availability of brand & reading materials, staff grooming, and overall readiness of the OPD to receive patients. Flag any infrastructural or supply needs to the right teams proactively. Quality Monitoring & Improvement: Identify recurring issues or gaps the in patient journey or service delivery, and take corrective actions. Get feedback from patients through soft conversations or feedback forms and use these insights to make actionable improvements. Brand Representation: Be able to confidently speak to patients about BetterWay’s vision, medicine team, treatment process, Panchakarma procedures, specialty programs (e.g., Ayurvedic Psychiatry), outcomes, and key differentiators. Ensure OPD supervisors and other staff are also able to communicate confidently and warmly with patients. Maintain printed collaterals and educate and inform walk-ins about packages or ongoing offers, if needed. (will not sell or push any packages or services but will only guide and inform, where required.) Crisis Management: Ensure patients’ comfort in case of escalation, absence of concerned POC (doctor, technician etc.), grievance etc and timely solution for the same. Collaborate with the Operations team and Medicine team to ensure handling of any escalation. What we desire? Bachelor/Masters degree in hospitality and hotel management, or a related field 1-6 years of experience in hospitality, hotel management, or a similar role Strong organizational, problem-solving, and multitasking skills Excellent communication and interpersonal skills. Who will love it here? Young graduates who desire true startup experience. Who love the hustle, count outcomes not the hours and effort. Passion to build a brand, business and institution from scratch. Those who enjoy real on the ground connect, natural to chai pe churcha and engage with free unassuming spirit. People who care for integrity, honesty, adaptability, and quality of care, with high accountability. Like to challenge and be challenged, sport enough to take setbacks positively, however tenacious to not give up easily. Job Type: Full-time Pay: From ₹450,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: South Delhi, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Location: South Delhi, Delhi, Delhi (Required) Work Location: In person Application Deadline: 25/04/2025

Noida,Uttar Pradesh,India Job ID 768653 Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. 5G MS Operations Readiness. RAN Fundamentals and Change Management. Problem management. Business Continuity Management. Ericsson Customer Experience Assurance (CEA) Competence. Incident management. Business Understanding. Ericsson Customer Assurance Competence. MS TOP. Knowledge sharing and learning. Customer Experience Improvement. Service Request Fulfilment (OMS). Customer Complaint Resolution. System Administration.

Noida,Uttar Pradesh,India Job ID 768662 Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you. What you will do: Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues. Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site. Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA). Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair. Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance. Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed. Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. 5G MS Operations Readiness. RAN Fundamentals and Change Management. Problem management. Business Continuity Management. Ericsson Customer Experience Assurance (CEA) Competence. Incident management. Business Understanding. Ericsson Customer Assurance Competence. MS TOP. Knowledge sharing and learning. Customer Experience Improvement. Service Request Fulfilment (OMS). Customer Complaint Resolution. System Administration. What happens once you apply?

Join us as a Sourcing Manager in Satara, Maharashtra to be responsible for managing and developing the local supplier base to support the factory’s’ strategic needs. The role ensures cost-effective, timely, and high-quality supply of materials and services while aligning with regional, product group, and global sourcing strategies. About the job At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas and great ideas drive progress. As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place every day. About the Position This position is located in Satara, will report to the Factory and Site Manager Satara. In this role, the Sourcing Manager’s focus is to strengthen and further develop the existing supplier base in line with future capacity, quality, sustainability, and innovation needs. This position will manage the sourcing for GPHE, LA and WHE departments. As a part of the team, You Will: Responsible for Supplier Development & Management (existing supplier base!) Drive continuous development of existing local suppliers to improve performance, competitiveness, and capability. Identify and implement opportunities for localization of materials or components in alignment with cost and lead-time reduction goals in line with product groups, and global sourcing strategies. Conduct regular supplier reviews and audits to ensure compliance with quality, safety, sustainability, and contractual requirements. Collaboration and Alignment: Act as the primary interface between the local factory and regional, product groups, and global sourcing teams. Ensure local sourcing activities align with global category strategies and product groups roadmaps. Participate in cross-functional sourcing and development projects, contributing local market insights and supplier capabilities. Within the Product Groups, control, encourage, drive and push improvement for purchased material and suppliers, (Local and Global) Accountable for the Product Groups handshake process to secure a pipeline of purchasing initiatives, right prioritization and follow up of the executions. Drive supply optimization for AL from Product Groups perspective Chair weekly product Group purchasing Improvement meetings (Pre-PIM meetings) and secure escalation of deviations to Global Purchasing (PIM) acording to process Accountable for the Product Groups requirements during the execution of the purchasing projects (Global and Local) Actively contribute to the sourcing strategy and commodity strategy to strive for alignment with the Product Groups. Give input to the Operational plans from sourcing perspective Communicate significant changes of forecast to Global Purchasing. Strategic Sourcing & Cost Management: Lead local sourcing initiatives and support regional/global negotiations by providing data, supplier insights, and local market intelligence. Support cost-reduction programs, make-buy analyses, and dual-sourcing strategies. Monitor and manage local supplier risks and implement mitigation strategies where needed. Operational Procurement Support: Collaborate with planning, quality, engineering, and logistics to resolve supplier performance issues. Ensure timely delivery of goods and services by coordinating closely with internal stakeholders and suppliers. Full understanding of sourcing strategy Full understanding of the supply chain needs and targets within a Product Group Full understanding of the product within the product group Good understanding of supplier and material market situation (material price, competition, risks) Good understanding of the Purchasing Process and commercial deals Full understanding of Material Management Preferably trained in Green Belt and Supply Development What You Know Bachelor’s degree in mechanical or production engineering and supply chain or business administration or related field. Total 12+ years’ experience with minimum 5–7 years of experience in sourcing or procurement, ideally in a manufacturing or industrial setting. Proven experience in supplier development and cross-functional collaboration. Strong negotiation, communication, and analytical skills. Ability to navigate complex stakeholder networks (local, regional, global). Fluent in English; Proactive, results-driven, and hands-on approach. Strong interpersonal and intercultural communication skills. Able to work independently while ensuring alignment with broader sourcing teams. High integrity and commitment to compliance and sustainability standards. Key Relationships: Product Groups Sourcing Managers and Sourcing organisation within Product Groups Local Supply Chain Managers Global Sourcing and Commodity Managers (Global Purchasing organisation) Regional Sourcing Manager Factory Managers Physical & Environmental Factors Office environment with frequent attendance on the shop floor. Safety equipment required when present on the shop floor – footwear, hearing, eyewear. Environmental Factors (hazardous materials, work location, work surfaces, exposure). Why should you apply: We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Exciting place to build a global network with different nationalities. Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day. "We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.”

Technical Support Engineering - Outlook Bangalore, Karnataka, India Date posted Jun 17, 2025 Job number 1832247 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Core Responsibilities Customer Engagement & Escalation Management Represent Microsoft in direct communication with corporate clients via phone, email, and electronic channels. Handle escalated, mission-critical, and politically sensitive issues with professionalism and technical excellence. Maintain ownership of issues through complete resolution, ensuring high customer satisfaction. Demonstrate empathy and precision in managing customer relationships, especially in politically charged scenarios. Technical Troubleshooting & Product Improvement advanced troubleshooting techniques, including scripting and code analysis, across multiple technologies. Solve highly complex problems involving broad product knowledge or specialized expertise. Report issues and customer feedback to drive continuous product improvement. Act as a key technical liaison with Product Development teams and customers Team Collaboration & Readiness Lead cross-technology initiatives and team-level projects to improve Customer Satisfaction Develop and manage technical content and readiness resources for the team. Maintain strong working knowledge of pre-release products and contribute to product design and improvement. Communication & Leadership Participate in high-level technical discussions with product teams. Deliver effective technical presentations and written communications. Recover from dissatisfied customer situations in collaboration with team managers. Recognize when to escalate and solicit additional help. Skills & Qualifications Technical Expertise Demonstrate strong technical troubleshooting expertise in the following areas: Microsoft Office applications & Outlook (2019/2021/2024/MSI/C2R) Microsoft Office 365 and Exchange (on-premises: 2007–2024) Windows Server (Active Directory, Group Policy, Terminal Server, Networking) Advanced knowledge of: Authentication protocols Autodiscover, Free/Busy, Calendaring Outlook client connectivity (MAPI, RPC/HTTP, EWS, REST) Email hygiene (Antispam, Malware, Phishing) Exchange Online Hybrid (preferred) Microsoft Active Directory & Identity Technologies Tools & Diagnostics Proficiency in: MFCMAPI Fiddler Netmon Wireshark Process Monitor Process explorer Windows Event Logs MCSE certification is desirable and considered a plus. Soft Skills Strong critical thinking and problem-solving abilities. Excellent customer service and communication skills. Ability to work under pressure and in complex situations. Effective time management, organization, and negotiation skills. Technical writing and documentation proficiency. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Technical Support Engineering - Outlook Bangalore, Karnataka, India Date posted Jun 17, 2025 Job number 1832250 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 7+ years of technical support, technical consulting experience, or information technology experience o OR 7+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Core Responsibilities Customer Engagement & Escalation Management Represent Microsoft in direct communication with corporate clients via phone, email, and electronic channels. Handle escalated, mission-critical, and politically sensitive issues with professionalism and technical excellence. Maintain ownership of issues through complete resolution, ensuring high customer satisfaction. Demonstrate empathy and precision in managing customer relationships, especially in politically charged scenarios. Technical Troubleshooting & Product Improvement advanced troubleshooting techniques, including scripting and code analysis, across multiple technologies. Solve highly complex problems involving broad product knowledge or specialized expertise. Report issues and customer feedback to drive continuous product improvement. Act as a key technical liaison with Product Development teams and customers Team Collaboration & Readiness Lead cross-technology initiatives and team-level projects to improve Customer Satisfaction Develop and manage technical content and readiness resources for the team. Maintain strong working knowledge of pre-release products and contribute to product design and improvement. Communication & Leadership Participate in high-level technical discussions with product teams. Deliver effective technical presentations and written communications. Recover from dissatisfied customer situations in collaboration with team managers. Recognize when to escalate and solicit additional help. Skills & Qualifications Technical Expertise Demonstrate strong technical troubleshooting expertise in the following areas: Microsoft Office applications & Outlook (2019/2021/2024/MSI/C2R) Microsoft Office 365 and Exchange (on-premises: 2007–2024) Windows Server (Active Directory, Group Policy, Terminal Server, Networking) Advanced knowledge of: Authentication protocols Autodiscover, Free/Busy, Calendaring Outlook client connectivity (MAPI, RPC/HTTP, EWS, REST) Email hygiene (Antispam, Malware, Phishing) Exchange Online Hybrid (preferred) Microsoft Active Directory & Identity Technologies Tools & Diagnostics Proficiency in: MFCMAPI Fiddler Netmon Wireshark Process Monitor Process explorer Windows Event Logs MCSE certification is desirable and considered a plus. Soft Skills Strong critical thinking and problem-solving abilities. Excellent customer service and communication skills. Ability to work under pressure and in complex situations. Effective time management, organization, and negotiation skills. Technical writing and documentation proficiency. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Support the strategic definition and configuration of optimal solutions that address clients' needs and objectives through collaboration with our clients and other internal teams such as Sales and Product Ensure all Operational issues are well recorded and remediated in partnership with local Ops teams Deliver compelling oral and written presentations with associated technical skills in building sales decks and training collateral Establish forums to coordinate across the Product Solutions team to enable a successful configuration of solutions Resolve relationship and account level queries of clients/fund managers Be the escalation point of contact for the Ops teams across the product suite taken by the client Keep awareness of latest product, process, business and market updates Implement process improvement to enhance efficiency and client satisfaction Enable technology adoption within the team to help reduce manual intervention Collaborate with wider teams across all regions to help manage efficiency through continued automation/ remediation of manual tasks Required Qualifications, Capabilities And Skills Minimum 3 years of overall work experience. Excellent communication skills (verbal and written); Role involves extensive coordination with senior external and internal stakeholders across lines of businesses Strong attention to detail, problem solving and effective escalation skills required Experience working with Microsoft Excel, PowerPoint, SharePoint, and Project Energetic self-starter with ability to navigate the firm proactively, collaborate and effectively partner with different teams and individuals Strong program management skills, must be organized and able to develop a project plan and break it down into achievable deliverables Strong collaboration skills, able to work with many different individuals and partner effectively with different groups (ref:iimjobs.com) Show more Show less

Linux Specialist Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities. An environment that embraces learning and development The Role Due to the recent acquisition of a key enterprise account, an important role has been identified for the system administration and management of around two hundred linux operating systems, across multiple flavours and versions of linux distributions. We are looking for a n engineer who is comfortable with every aspect of system administration from file, resource and application management, through backup and patching in mission critical enterprise environments Role Responsibilities The key focus of this role will be maintaining the health of this estate, in conjunction with the client’s application teams. You will be primary engineer ; the “goto” person for the Linux infrastructure working in conjunction with the Infrastructure (SAN & Backup) teams to deliver a healthy , highly available and securely patched Linux environment for the customer. You will have significant experience across multiple Linux distributions and understand the importance of maintaining a health unix operating system environment to support applications such as Oracle and SAP HANA. You will firstly familiarise yourself with the estate , identify and eliminate any repeat problems using high quality root cause investigation, before looking to improve the quality and ease of administration of the estate over time. You will be comfortable as an individual contributor with primary responsibility for an estate, but also an integral team player within the wider Aurizon team, focused on delivering brilliant customer outcomes with consistent quality work. Essential Key Competencies and Qualifications required Minimum of 8 years Linux System Administration experience across multiple distributions Experience of primary responsibility for a Linux estate of over 100 machines Experience with core OSS tools: Application packaging and deployment across multiple Linux distributions (yum, apt, pkg) O/S and application patching & upgrades across multiple distribution systems Monitoring platforms (Nagios or similar) Mainstream and o/s Backup platforms (tar and commercial e.g Avamar) Strong shell scripting (bash / sh) usable to solve complex tasks Advanced troubleshooting experience Experience of virtual and physical SAN storage and implications for administering the OSS Handling kernel/resource troubleshooting (CPU_WAIT, Disk latency, memory usage, network issues) Troubleshooting enterprise integrated applications (n-tier, gateway web/app/db etc). Linux System Administration skills, specifically: Local & Network Filesystems: (provisioning, partitioning resizing , repairing) LDAP/Windows Integration Experience in one mainstream configuration management/imaging platform (puppet, ansible etc) Experience is acting as final escalation point for complex/high impact issues Appreciation of core security concepts (deny by default, least privilege) Root cause and problem analysis Industry based certifications Desirable The following Competencies and Experience would be an advantage in this role; Oracle Linux SAP HANA clusters Programming skills in one or more languages (python, php, ruby)_ Working knowledge of ITIL concepts and methodologies Experience with Unix based Disaster Recovery solutions Suitable SQL skills for querying databases (e.g. understanding joins) Brenna n is an equal opportunity employer. Show more Show less

Company Gurus Helps Businesses Protect And Recover Revenue By Providing Innovative Chargeback Management Solutions, AI Analytics, And Insights Powered By Our Proprietary FPRONE Platform. By Understanding Our Clients Needs And Fully Aligning With Their Goals, We Help Clients Reduce Chargebacks And Increase Recovery Rates To Maximize Revenue. Our Technology Solutions Use Powerful AI Insights, Data Science And Advanced Analytics Combined With Deep Industry Expertiseto Deliver Hundreds Of Millions Of Dollars In Recovered Revenue To Our Clients. For More Information, Visit Overview We are seeking a highly motivated Product Support Specialist to join our growing team. This frontline support role is responsible for assisting merchant users as they navigate through the chargeback management process and utilize our proprietary platform. You will provide direct support to clients by helping them understand portal workflows, assisting with navigation issues, resolving general platform queries, and ensuring a smooth, efficient user experience. Strong communication skills, quick learning ability, adaptability, and a client-first attitude are critical for success in this role. This is an exciting opportunity for individuals who are passionate about client service, product support, and becoming an expert in the chargeback management Assist merchant users in navigating the chargeback process through our platform. Provide Tier 1 frontline support through tickets, emails, chats, and calls for product and navigation-related inquiries. Help clients resolve challenges related to portal functionality, workflow navigation, and usage best practices. Triage incoming tickets and categorize them appropriately (Product, Operations, IT-related). Escalate more complex technical issues to internal teams following standard escalation workflows. Maintain accurate and thorough documentation of client interactions and resolutions. Continuously stay updated on platform enhancements, new features, and process changes. Update and contribute to internal knowledge base resources based on new learnings. Manage escalations and pressure situations professionally, ensuring irate or concerned clients are handled empathetically and effectively. Meet and exceed SLAs, KPIs, and CSAT Result Areas (KRAs): Efficient and accurate support for portal navigation and platform functionality. First-level resolution of client queries related to chargeback workflows. Timely escalation of complex issues to relevant teams. High client satisfaction through effective communication and support & Master's degree in any discipline. 4-8 years of experience in customer support, product support, client services, and/or helpdesk roles (preferably supporting a technology platform). Excellent verbal and written communication skills, with strong ability to understand and assist US-based clients. Ability to quickly grasp platform workflows and explain them clearly to users. Familiarity with ticketing systems and escalation workflows. Strong attention to detail, multitasking skills, and client empathy. Ability to handle pressure situations and escalations calmly and professionally. Comfortable working US daytime hours and weekends, as Skills: Prior experience supporting clients using technology or workflow platforms. Familiarity with chargebacks, payment disputes, or merchant-facing financial technology. Experience working in fast-paced support environments focused on customer success. (ref:iimjobs.com) Show more Show less

Key Relationship Management Maintain strong, strategic relationships with key customer stakeholders to ensure seamless planning and execution of deliverables. Foster customer trust and engagement to facilitate timely invoice clearance and support effective payment collection. Act as a point of escalation for operational or service delivery issues to ensure customer Mining & Solution Development Communicate Knowledge Lab (KL) initiatives in new solution development and proactively discuss relevant use cases with customers. Identify opportunities for account mining and drive value-added services to enhance customer & Operational Excellence Evaluate the implementation of engineering initiatives in coordination with Assistant Managers. Periodically review adherence to defined operational processes and recommend modifications to enhance efficiency and delivery standards. Team Development & Reporting Train and mentor Assistant Managers and Field Executives in relationship management, reporting, and standardized MIS practices. Ensure consistent and accurate submission of operational data and reports. Process Optimization & Compliance Recommend and implement process improvements in alignment with customer expectations and operational effectiveness. Drive continuous improvement culture across operational units. Cost & Budget Management Prepare and monitor delivery budgets; track and analyze variances to control operational costs. Identify cost optimization strategies without compromising service quality. MIS & Performance Monitoring Generate and maintain customer-wise MIS reports to support management in decision-making. Track and evaluate customer-wise profitability; lead at least two effectiveness improvement initiatives per quarter. Payment Collection Oversight Monitor customer accounts for outstanding payments and lead proactive follow-ups for timely collection. Coordinate with finance and customer teams to resolve disputes or issues delaying payments. Establish and track metrics for DSO to improve cash flow health. (ref:iimjobs.com) Show more Show less