8515 Escalation Jobs - Page 7

Location: India Based (Remote with some travel as required) Job Summary: Outbooks is seeking an experienced and dynamic Chief Delivery Officer (CDO) to lead and oversee all delivery operations for our UK-based accounts, bookkeeping, and payroll outsourcing customers. This senior role is integral to maintaining Outbooks' commitment to excellence in customer satisfaction and ensuring seamless delivery of services. The CDO will be responsible for end-to-end management of service delivery processes, team training, quality assurance, customer issue resolution, and strategic alignment with client expectations. Key Responsibilities: 1. Team Training & Development: Develop, implement, and maintain technical training programs for the delivery team, focusing on accounts, bookkeeping, and payroll processes. Ensure team members are up-to-date with industry standards, UK-specific accounting and payroll requirements, and best practices. Foster a culture of continuous improvement and technical competence within the team. 2. Quality Assurance & Review: Conduct regular and random quality reviews of team members' work to ensure accuracy, consistency, and compliance with customer and regulatory standards. Establish and enforce quality metrics to evaluate service delivery and identify areas for improvement. 3. Client Issue Management & Resolution: Serve as the primary escalation point for any issues or concerns raised by clients, ensuring prompt and satisfactory resolution. Collaborate closely with clients to understand their concerns, address issues, and implement corrective actions in coordination with the delivery team. Confidently engage with clients to challenge points of contention when necessary, ensuring maintains professional integrity while prioritizing service quality. 4. Support in Sales Efforts: Assist the on sales calls, providing technical insights and operational knowledge to help secure new business or address prospective client queries. Present Outbooks’ delivery capabilities, operational processes, and quality assurance strategies to potential clients. 5. Talent Acquisition & Team Building: Conduct interviews and assessments for senior accountant roles based in our India office, ensuring candidates align with Outbooks' standards and culture. Provide strategic input on team composition and growth, identifying skills needed to strengthen the delivery team’s capabilities. 6. Gap Analysis & Process Improvement: Identify operational gaps or process inefficiencies within the offshore team and work proactively to address them. Implement corrective actions, enhanced procedures, or training initiatives to bridge delivery gaps, in collaboration with the offshore team. Key Skills and Qualifications: Experience: 10+ years in a senior delivery role within a practice. Leadership: Proven track record in leading and developing technical teams and fostering a culture of continuous improvement. Technical Expertise: Strong knowledge of UK accounting standards, payroll legislation, and regulatory compliance requirements. Expert level knowledge of Accounts/Bookkeeping/Payroll is mandatory. Knowledge of different accounting standards like IFRS, UK GAAP and FRS is also given Customer-Focused: Skilled in managing client relationships, handling escalations, and providing professional responses to resolve service issues. Communication Skills: Excellent written and verbal communication skills, with the ability to clearly convey technical information to clients and internal teams. Problem-Solving: Strong analytical skills to identify gaps, propose solutions, and drive process improvements in service delivery. Travel: Willingness to travel as needed for client meetings and team training sessions. Why Join ? This is a pivotal role within a company offering a unique opportunity to shape our service delivery model, improve customer satisfaction, and make a measurable impact on our operational success. The CDO will work closely with the MD and the leadership team, helping to drive growth in the UK market. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. MS Teams Support Engineer At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. The opportunity Operations Engineer has responsibilities within a team of L3 and supports various application platform services across a range of business portfolios. This individual will support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 Microsoft Teams support, Escalation management, Vendor management, Service/Change management and service roadmap deployment evaluations. Your Key Responsibilities Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Chat & Meetings, Audio conference, Microsoft Copilot and Teams Health monitoring Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs Responsible for handling Level 3 service requests and operational activities Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests Coordination with different escalation teams during high-risk Incidents or Projects Adheres to engineering methodologies, standards, and leading practices Provide feedback regarding engineering methodologies and various user requirements Produce accurate, brief, and clearly written documents tailored to audience needs and expectations Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors Execution of application environment tasks as required for incident resolution Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents Follow-up & respond to automated alerts on the health of systems Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments Adhere to EY and ITIL guidelines for Incident, Problem, and Change Management Ensures all work is carried out and documented in accordance with required standards, methods and procedures Responsible for assisting senior team members in research and development of new products and technologies Root cause analysis and service improvement solutions Skills And Attributes For Success Ability to work well within a multi-disciplinary team structure, but also independently Ability to work with 3rd party vendors (i.e., PSTN carriers, Cloud, MS, IBM) for escalation of issues Demonstrates analytical and systematic approach to problem solving Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences Personal drive to improve and develop as well as ability to improve work processes, find automation opportunities and areas for improvement Responsible to plan, schedule and monitor work activities to meet time and quality targets Responsible to absorb rapidly new technical information, business acumen, and apply it effectively Outstanding management, interpersonal, communication, and organizational skills Flexibility to adjust to multiple demands, work shift priorities, ambiguity, and rapid change Demonstrable basic knowledge of key products such as Skype for Business, Telephony, Voice over IP, Public Switched Telephone Network, Internet & Cloud computing Demonstrable platform support experience on Windows platforms and Azure cloud is an added advantage Demonstrable intermediate to advanced knowledge of operating systems and dependent platforms such as Microsoft Windows Basic understanding of networking/LAN/WAN & SDWAN concepts including but not limited to Quality of Service, Call Admission Control Basic knowledge in analytical tools and monitoring tools and usage of those tools Knowledge of troubleshooting tools and techniques related to networks and systems i.e., remote access tools, Windows Support tools, connectivity tests, etc Experience supporting applications, platforms, and/or services in clustered, federated, shared and/or virtual environments General understanding of various IT security concepts as they relate to production environments 10-15 years of related work experience Flexibility with rotational shifts will be an added advantage Other Details Participate in a variable shift pattern/On-Call rotation as needed Flexibility in scheduling with a willingness to work extra non-standard hours to meet business demands Ability to work well within a multi-disciplinary, multi-cultural team structure, but also independently Strong interpersonal and verbal and written communication skills Ability to meet agreed deadlines, with demonstrable productivity What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for a skilled Cloud DevOps Engineer with expertise in both AWS and Azure platforms. This role is responsible for end-to-end DevOps support, infrastructure automation, CI/CD pipeline troubleshooting, and incident resolution across cloud environments. The role will handle escalations, lead root cause analysis, and collaborate with engineering and infrastructure teams to deliver high-availability services. You will also contribute to enhancing runbooks, SOPs, and mentoring junior engineers Your Key Responsibilities Act as a primary escalation point for DevOps-related and infrastructure-related incidents across AWS and Azure. Provide troubleshooting support for CI/CD pipeline issues, infrastructure provisioning, and automation failures. Support containerized application environments using Kubernetes (EKS/AKS), Docker, and Helm. Create and refine SOPs, automation scripts, and runbooks for efficient issue handling. Perform deep-dive analysis and RCA for recurring issues and implement long-term solutions. Handle access management, IAM policies, VNet/VPC setup, security group configurations, and load balancers. Monitor and analyze logs using AWS CloudWatch, Azure Monitor, and other tools to ensure system health. Collaborate with engineering, cloud platform, and security teams to maintain stable and secure environments. Mentor junior team members and contribute to continuous process improvements. Skills And Attributes For Success Hands-on experience with CI/CD tools like GitHub Actions, Azure DevOps Pipelines, and AWS CodePipeline. Expertise in Infrastructure as Code (IaC) using Terraform; good understanding of CloudFormation and ARM Templates. Familiarity with scripting languages such as Bash and Python. Deep understanding of AWS (EC2, S3, IAM, EKS) and Azure (VMs, Blob Storage, AKS, AAD). Container orchestration and management using Kubernetes, Helm, and Docker. Experience with configuration management and automation tools such as Ansible. Strong understanding of cloud security best practices, IAM policies, and compliance standards. Experience with ITSM tools like ServiceNow for incident and change management. Strong documentation and communication skills. To qualify for the role, you must have 3 to 5 years of experience in DevOps, cloud infrastructure operations, and automation. Hands-on expertise in AWS and Azure environments. Proficiency in Kubernetes, Terraform, CI/CD tooling, and automation scripting. Experience in a 24x7 rotational support model. Relevant certifications in AWS and Azure (e.g., AWS DevOps Engineer, Azure Administrator Associate). Technologies and Tools Must haves Cloud Platforms: AWS, Azure CI/CD & Deployment: GitHub Actions, Azure DevOps Pipelines, AWS CodePipeline Infrastructure as Code: Terraform Containerization: Kubernetes (EKS/AKS), Docker, Helm Logging & Monitoring: AWS CloudWatch, Azure Monitor Configuration & Automation: Ansible, Bash Incident & ITSM: ServiceNow or equivalent Certification: AWS and Azure relevant certifications Good to have Cloud Infrastructure: CloudFormation, ARM Templates Security: IAM Policies, Role-Based Access Control (RBAC), Security Hub Networking: VPC, Subnets, Load Balancers, Security Groups (AWS/Azure) Scripting: Python/Bash Observability: OpenTelemetry, Datadog, Splunk Compliance: AWS Well-Architected Framework, Azure Security Center What We Look For Enthusiastic learners with a passion for cloud technologies and DevOps practices. Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Job Accountabilities (duties And Responsibilities). Assist the sourcing of critical contracts in alignment with Category Manager &Contracts Manager guidance Develop demand profile Specify sourcing events Monitor technical & price evaluation Help Contract Engineer in preparing for negotiation & selection of suppliers for major items Ensure & review PO generation Understand requirements for services procurement for the critical items and provide inputs to Contracts Manager in defining overall procurement strategy Align on timelines and spend planning for the assigned items Shortlist initial supplier options and time / spend estimates Oversee preparation of contracts plan Execute Orders & Coordinate Expediting Receive purchase requisitions / expiring contracts list Prepare & release Request for Quotation/ Enquiry to the short-listed vendors Study offers from vendors, and prepare a comparative statement to aid in selection of vendors, optimization of price and other commercial terms Develop Internal Cost Estimates Participate in Commercial Negotiation Meetings Negotiate & finalize price for items covered under this role#s limits Set up Agreements and SLAs with the finalized vendorsPrepare & release the final PO Implement escalation process Maintain co-ordination with inbound logistics and all commercial departments Monitor post-award project contract management Enforce supplier feedback mechanism for improvement Review contractor feedback, gather feedback from expediting team, P&C, supplier Manage Change Order Process Participate in routine planning meetings Coordinate supplier information / confirmation on the changes Additionally assess and monitor emergency situations and related procurement Manage Supplier Relationships at working Level Manage positive vendor relationships at the working level Engage with vendors on a regular basis to share organizational requirements and understand their constraints Gather feedback from field execution team and supplier Review the feedback and send reports to PCM as well as the respective Contracts Lead Ensure contractor performance as per end-user needs and identify improvements and suggest the same to Contract Manager Uphold ethical values in procurement dealings and operations in line with the corporate values Use technology extensively to increase efficiency & control costs Use the SAP system optimally to drive efficiency and cost optimization Focus on usage of technological tools like e#auction and reverse auction to improve efficiency, and improve transparency Guidance to Contract Engineer in Critical Contracts Experience in Construction / Operation / Maintenance in Manufacturing / Exploration sites is an added advantage Educational Qualification : B.Tech Necessary + MBA / similar professional qualification (Optional) Show more Show less

Role Description Role Proficiency: Perform end-to-end management of a single project up to TCV of 500K with time and effort based or deliverable based model; by delivering the agreed scope within the agreed timeline and cost. Ensure the success and acceptance criteria of the project are met enhancing customer satisfaction. Outcomes Identify key stakeholders ensuring establishment and maintaining positive business relationships among stakeholders (internal or external) Maintain regular communication with customer; addressing needs through empathy with their environment Define activities responsibilities critical milestones resources skills needs interfaces and budget. Optimize costs and time utilisation minimize waste and deliver projects on time on budget as per the contract and agreed scope with a high quality result. Anticipate all possible risk manage them by applying the suitable risk management strategy; while developing contingency plans. Implement the governance model defined for similar projects Track and reports project KPIs and analyze project health Effective implementation of software delivery methodologies to improve project KPIs Provide individual and team mentoring; ensuring high levels of team engagement and developing capabilities within team Adopt and build software engineering best practices which can be leveraged by other teams Measures Of Outcomes Sprint velocity/team productivity Planned schedule vs actual Planned effort vs actual Planned cost vs actual Retention Requirement stability and effectiveness of scope change management Product quality (rework effort defect density defect leakage in various phases and number of rejected defects) Risk management index Adoption of reusable components and artefacts Customer satisfaction Team satisfaction Outputs Expected Scope Management : Conduct requirements analysis requirements elicitation scope control and prioritization based on customer needs and scope change management Drive the creation of common standards such as design documents traceability matrix bridge documents analysis methodologies and solution artefacts Partner with the customer to define their requirements; elicit requirements from solution envisioning workshop Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization Estimation And Resource Planning Consolidate estimates at a solution level evaluate risks and validate estimates from a technical standpoint with assumptions scope and boundaries defined Review and validate estimates across service lines Conduct resource planning (pyramid people development) at a project level based on project requirements Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading Identify the different roles and skills for each role considering the constraints pre-requisites and other project specific KPIs Project/ Schedule Management Plan and manage multiple small projects/ modules as defined within UST Identify risks and mitigation strategies and implement the same to manage simple small projects/ modules Anticipate items that cause schedule delays schedule dependencies and manage them following the proper risk management plan Identify options to fast track the schedule and plans to implement the same Estimate the work plan and track the activities closely and report the progress on a regular basis Risk/Issue Management Proactively identify any dependencies that might impact the project KPIs. Obtain agreement with dependency owners and closely track them on the plan Identify and closely track the risks in the project and follow escalation path Document the risks and issues in the project communicate them to all relevant stakeholders and closely track the impact Stakeholder Management Identify the internal and external stakeholders on the project Define the RACIA chart and communicate the roles/responsibilities to the stakeholders Define the communication plan and implement the same Test And Defect Management Support system integration testing (functional / technical) Review/mentor team during test execution Support defining the test strategy and scenarios Understand the business impact of defects Prioritize the defects based on their criticality and severity Participate in defect triage meetings Identify and analyse root cause of defects Interpret the results Software Development Process Tools & Techniques Define/adopt the right tooling strategy for the project Independently guide the team to develop efficient and high-quality work products Meet project goals ensure process compliance and mentor the team Governance Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes Domain / Industry Knowledge Understand how the proposed solution meets client requirements Technology Concepts Understand customer's technology landscape Map business requirements to technology requirements Set expectations with the customer Leverage that knowledge in day-to-day work or in upgrading skills of the team Profitability Management Analyze profitability for project Create profitability sheet based on resource plan Modify parameters within profitability sheet and identify impact on margins Pricing Models Define the pricing models for medium complex projects Conduct estimation for medium complex projects. Knowledge Management (KM) Establish a KM plan and platform that can be leveraged by new joiners to the project Ensure the learning's from the project are contributed to the KM repository Account Management Processes And Tools Work under the guidance of the account manager to drive the account management KPIs relevant for the project Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas automation etc Solution Structuring Present the proposed solution to customer highlighting the solution benefits Understand the end in mind and the relevance of win themes Carve out simple solution / POC to build confident in the solution Self-Development And Organizational Initiatives Review other project artefacts and assess the health of the same Actively participate in forums like PM forums and share best practices and learnings from own projects Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality Team Development Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan Nurture the innovation potential within the team Provide feedback and enable the team to perform independently and grow Skill Examples Impact and Influence Identify project risks and define action plans to manage Define a project plan by breaking it down into individual project tasks Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications Delegate tasks and manage team member contributions appropriately Assess the project heath using quantitative measures and change the course of action as needed Knowledge Examples Technologies to be implemented within the project Structured project management methodologies (e.g. agile techniques) Estimation techniques Metrics analysis and quantitative management Root cause analysis People management including goal setting growth aspects and coaching Understanding of the quality and governance models of UST and the customer; aligning the deliverables to meet those standards Additional Comments Title: App Dev Project Manager UST is seeking a highly organized and motivated Project Manager with 12 + years of IT experience. Key Responsibilities: The Project Manager will be responsible for the planning, execution, and delivery of healthcare IT and operational projects, ensuring alignment with organizational goals, compliance requirements, and stakeholder expectations. Work with application development delivery teams for successful technology delivery. (Time) Develops master plans (consolidated views) of several linked related plans and drives, optimizes and manages all plans while presenting alternate scenarios to continuously reduce overall critical path. Optionally, levels resources to determine impacts across plans and manages multiple master plans. (Cost) Assists in the development of complex projects' budgets, applies EV analysis across multiple projects, manages resource plan to budget and reports "planned vs. actual" budget variances. Optionally, reconciles multi-project budget reports across department budgets, manages multi-project resource plans, proposes optimal budgeting strategies within policy to best meet the business needs and reports impacts to capital and expense budget categories. (Quality) Promotes and applies QA best practices, defines/collects/interprets QA metrics and diagrams (using Pareto, Cause/Effect, Trend Analysis, Statistical Sampling?) and clearly defines link between requirements and technology solution. Optionally, develops quality standards, recommends quality improvements and maintains "expert" status via monitoring industry developments. (Communication) Leads routine and ad-hoc status reviews with all stakeholders validating project status claims and clarifying roles and responsibilities developing accurate, detailed consolidated reports to continuously manage expectations. Optionally, develops multi-project communications plans/reporting methods and collaborates with client as a key business partner to identify business trends and potential impacts. (HR) Develops resource plans that align unique project needs with team members' skillsets/career interests and applies various techniques to build/maintain a unified team view/focus on project objectives. Optionally, recognized as a leader of cross-functional and/or co-located teams successfully managing conflict to realize peak team performance while mentoring project leads in PM best practices. (Integration) Established track record of applying PM best practices, tools, techniques and methods (planning, estimating, staffing, managing/controlling?) that have resulted in several projects being executed successfully to plan by balancing scope/time/budget targets supported by accurate progress reporting to all stakeholders. Optionally, manages multiple high risk/high visibility mission critical/strategic cross-functional global projects as a recognized expert in PM methodologies. (Risk) Develops mitigation and contingency plans for common risks, leads risk identification seminars to develop project specific mitigations and contingencies, updates risk plans as conditions warrant and considers risk during the change management process. Optionally, leverages track record of resolving numerous high impact risks by consulting as an expert on risk management planning for high risk/high impact projects and troubleshoots projects with risk related problems. (Scope) Refines scope statement, understands impact of scope statement changes and clearly articulates requirements (both "in scope" and "out of scope") to manage expectations, develop a basis for future project decisions and accurately develop a WBS to the proper level of detail. Optionally, develops scope management plans and WBS for cross functional remotely located multi-projects, mentors PMs on WBS creation with traceability to scope management plan, discusses scope change alternatives and timing/impact with stakeholders and optimizes the process to integrate scope changes. (PMP certification desired) Extensive experience in multiple and diverse environments and applications. Knowledge and experience in all major functions, issues and considerations of the subject matter. Resource has played a leadership role in establishing standards, policies strategy and best practice. Ability to discuss industry and marketplace trends and directions and site relevant case studies. Resource has had an influence on wide or high-impact decisions and initiatives and has a theoretical background and understanding of the subject matter. Capable of managing manages a diverse and complex suite of projects simultaneously. Experience managing cross-functional projects/project teams Work timings: Must be available to work full-time during U.S. Eastern Standard Time (EST) hours, collaborating directly with clients on project management activities. Required Qualifications: Bachelor’s degree in IT, or related field. 5+ years of project management exp Skills Project Management,Application Development,Budgeting, Forecasting ,Communication Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. MS Teams Support Engineer At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. The opportunity Operations Engineer has responsibilities within a team of L3 and supports various application platform services across a range of business portfolios. This individual will support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 Microsoft Teams support, Escalation management, Vendor management, Service/Change management and service roadmap deployment evaluations. Your Key Responsibilities Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Chat & Meetings, Audio conference, Microsoft Copilot and Teams Health monitoring Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs Responsible for handling Level 3 service requests and operational activities Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests Coordination with different escalation teams during high-risk Incidents or Projects Adheres to engineering methodologies, standards, and leading practices Provide feedback regarding engineering methodologies and various user requirements Produce accurate, brief, and clearly written documents tailored to audience needs and expectations Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors Execution of application environment tasks as required for incident resolution Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents Follow-up & respond to automated alerts on the health of systems Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments Adhere to EY and ITIL guidelines for Incident, Problem, and Change Management Ensures all work is carried out and documented in accordance with required standards, methods and procedures Responsible for assisting senior team members in research and development of new products and technologies Root cause analysis and service improvement solutions Skills And Attributes For Success Ability to work well within a multi-disciplinary team structure, but also independently Ability to work with 3rd party vendors (i.e., PSTN carriers, Cloud, MS, IBM) for escalation of issues Demonstrates analytical and systematic approach to problem solving Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences Personal drive to improve and develop as well as ability to improve work processes, find automation opportunities and areas for improvement Responsible to plan, schedule and monitor work activities to meet time and quality targets Responsible to absorb rapidly new technical information, business acumen, and apply it effectively Outstanding management, interpersonal, communication, and organizational skills Flexibility to adjust to multiple demands, work shift priorities, ambiguity, and rapid change Demonstrable basic knowledge of key products such as Skype for Business, Telephony, Voice over IP, Public Switched Telephone Network, Internet & Cloud computing Demonstrable platform support experience on Windows platforms and Azure cloud is an added advantage Demonstrable intermediate to advanced knowledge of operating systems and dependent platforms such as Microsoft Windows Basic understanding of networking/LAN/WAN & SDWAN concepts including but not limited to Quality of Service, Call Admission Control Basic knowledge in analytical tools and monitoring tools and usage of those tools Knowledge of troubleshooting tools and techniques related to networks and systems i.e., remote access tools, Windows Support tools, connectivity tests, etc Experience supporting applications, platforms, and/or services in clustered, federated, shared and/or virtual environments General understanding of various IT security concepts as they relate to production environments 10-15 years of related work experience Flexibility with rotational shifts will be an added advantage Other Details Participate in a variable shift pattern/On-Call rotation as needed Flexibility in scheduling with a willingness to work extra non-standard hours to meet business demands Ability to work well within a multi-disciplinary, multi-cultural team structure, but also independently Strong interpersonal and verbal and written communication skills Ability to meet agreed deadlines, with demonstrable productivity What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for a skilled Cloud DevOps Engineer with expertise in both AWS and Azure platforms. This role is responsible for end-to-end DevOps support, infrastructure automation, CI/CD pipeline troubleshooting, and incident resolution across cloud environments. The role will handle escalations, lead root cause analysis, and collaborate with engineering and infrastructure teams to deliver high-availability services. You will also contribute to enhancing runbooks, SOPs, and mentoring junior engineers Your Key Responsibilities Act as a primary escalation point for DevOps-related and infrastructure-related incidents across AWS and Azure. Provide troubleshooting support for CI/CD pipeline issues, infrastructure provisioning, and automation failures. Support containerized application environments using Kubernetes (EKS/AKS), Docker, and Helm. Create and refine SOPs, automation scripts, and runbooks for efficient issue handling. Perform deep-dive analysis and RCA for recurring issues and implement long-term solutions. Handle access management, IAM policies, VNet/VPC setup, security group configurations, and load balancers. Monitor and analyze logs using AWS CloudWatch, Azure Monitor, and other tools to ensure system health. Collaborate with engineering, cloud platform, and security teams to maintain stable and secure environments. Mentor junior team members and contribute to continuous process improvements. Skills And Attributes For Success Hands-on experience with CI/CD tools like GitHub Actions, Azure DevOps Pipelines, and AWS CodePipeline. Expertise in Infrastructure as Code (IaC) using Terraform; good understanding of CloudFormation and ARM Templates. Familiarity with scripting languages such as Bash and Python. Deep understanding of AWS (EC2, S3, IAM, EKS) and Azure (VMs, Blob Storage, AKS, AAD). Container orchestration and management using Kubernetes, Helm, and Docker. Experience with configuration management and automation tools such as Ansible. Strong understanding of cloud security best practices, IAM policies, and compliance standards. Experience with ITSM tools like ServiceNow for incident and change management. Strong documentation and communication skills. To qualify for the role, you must have 3 to 5 years of experience in DevOps, cloud infrastructure operations, and automation. Hands-on expertise in AWS and Azure environments. Proficiency in Kubernetes, Terraform, CI/CD tooling, and automation scripting. Experience in a 24x7 rotational support model. Relevant certifications in AWS and Azure (e.g., AWS DevOps Engineer, Azure Administrator Associate). Technologies and Tools Must haves Cloud Platforms: AWS, Azure CI/CD & Deployment: GitHub Actions, Azure DevOps Pipelines, AWS CodePipeline Infrastructure as Code: Terraform Containerization: Kubernetes (EKS/AKS), Docker, Helm Logging & Monitoring: AWS CloudWatch, Azure Monitor Configuration & Automation: Ansible, Bash Incident & ITSM: ServiceNow or equivalent Certification: AWS and Azure relevant certifications Good to have Cloud Infrastructure: CloudFormation, ARM Templates Security: IAM Policies, Role-Based Access Control (RBAC), Security Hub Networking: VPC, Subnets, Load Balancers, Security Groups (AWS/Azure) Scripting: Python/Bash Observability: OpenTelemetry, Datadog, Splunk Compliance: AWS Well-Architected Framework, Azure Security Center What We Look For Enthusiastic learners with a passion for cloud technologies and DevOps practices. Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

JD for Salesforce Strong hands-on experience with Lightning Web Components (LWC). In-depth knowledge and implementation experience of Salesforce Service Cloud. Proficient in Apex, Visualforce, SOQL/SOSL, and Salesforce configuration. Experience with integration patterns using REST/SOAP APIs. Work closely with Salesforce developers and administrators to design solutions, configure Salesforce CRM modules, and customize features based on business requirements. Proficiency in Salesforce Lightning Experience, Sales Cloud, Service Cloud, and Salesforce CPQ (Configure, Price, Quote) functionalities. Support post-implementation activities, such as data migration, integration testing, and production support. Create and maintain documentation, including process flows, data models, system configurations, and user guides. Manage and prioritize the product backlog, sprint planning, and release management activities using Azure DevOps (ADO) tools. Perform user acceptance testing (UAT) and facilitate user training and adoption of Salesforce solutions. Monitor and report on project progress, issues, and risks, ensuring timely resolution and escalation as needed. Good understanding of Salesforce governor limits and performance optimization. Experience working with offshore/onshore delivery models. Strong leadership, communication, and team management skills. Show more Show less

Job Description The Delivery Risk Manager serves as the central escalation point between Customer Delivery Operations and Supply Chain teams, ensuring consistent risk management processes across regions. This role leads delivery risk reviews, manages the CDO tool, drives resolution of supply issues, and provides executive-level reporting to support timely decision-making and business continuity. How You Will Contribute And What You Will Learn Act as the single point of contact for managing Customer Delivery Operations (CDO) escalations, ensuring smooth information flow between Delivery, Supply Chain, and Market Operations teams. Own and drive consistent execution of the CDO and Delivery Risk Management process across regions, ensuring process adherence and alignment with governance standards. Administer and maintain the CDO tool; support local users and ensure timely, accurate updates, escalation logging, and ticket-level adjustments. Lead weekly Risk & Opportunity (R&O) calls and executive-level delivery risk reviews, coordinating with stakeholders to track risks, opportunities, and recovery actions. Interface with Supply Chain contacts to escalate delivery risks, align on recovery plans, and arbitrate cross-BL component allocation when needed. Facilitate stakeholder discussions (PMs, SC, Market Ops, Logistics) to define and drive mitigation plans and validate Rest Value/Risk assessments. Ensure accurate reporting of CDO data in business reviews and deliver weekly executive-level R&O reports across markets and business groups. Track and report the net value of sales impacted by hardware delivery issues post-quarter, enabling insight into lost opportunities and operational impact. Key Skills And Experience You Have: Strong understanding of supply chain management and delivery operations. Excellent communication and interpersonal skills to effectively interface with various teams and stakeholders. Proficiency in using reporting tools like Power BI and managing data consistency. Ability to lead and facilitate discussions and meetings with diverse groups. Strong analytical skills to assess risks and opportunities and make informed decisions. Experience in managing escalation processes and coordinating recovery plans. Ability to work collaboratively in a fast-paced environment and adapt to changing priorities. Detail-oriented with a focus on achieving consistent and updated information in management reports. About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. Show more Show less

Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead teams supporting a global premier investment management client. You will have leadership and strategy responsibility to oversee and deliver all day-to-day reconciliation and transactional responsibilities of the middle office team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position which is market and client facing, with a senior level of responsibility leading both the Transaction Management and Reconciliation teams within Middle Office Services in Coimbatore. The responsibilities of the teams are responsible for trade confirmation, processing, settlement, and reporting along with the end to end processes facilitation cash and position reconciliation. The candidate is should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution. What You Will Be Responsible For you will Perform Cash and position reconciliation between Investment manager books and custodian books. Responsible for service delivery and client sentiment, including direct client contact Perform work independently within scope of established guidelines and according to specific procedures. Resolve discrepancies and take action on complex and escalated matters from external clients and internal departments. Communicate effectively on issues / problems to the Client and to STT management Follow SOPs, adhere to escalation procedures so that the business is compliant with internal policies and external regulations Developing a strong risk management and control environment Broad and in-depth understanding of accounting standards, methodologies, processes, systems and technology necessary to support investment management operations. Well versed with different financial products like MBS, Fixed income, Equities, Swaps, futures, collateral etc. Liaise with colleagues in region or divisions globally where required for client issue resolution Recommend and support process improvement initiatives Proactively drive the cash, securities and total market value reconciliation process, including data acquisition, matching, investigation and allocation. What We Value These skills will help you succeed in this role Knowledge on trade life cycle. Trade and reconciliation break investigations experience Strong critical thinking and problem solving skills Client centric behavior in managing, prioritizing and delivering operations and services Strong communication skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills for a common goal across locations Understanding of delivering operations in line with cost/budgets Able to drive pay for performance and culture of performance differentiation within teams Strong understanding of the risk and controls environment within a G-SIFI firm, and as such a desire to embed a risk excellence culture across teams Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally Flexibility in working outside of your responsibilities and areas of expertise - Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations Client centric attitude in managing, prioritising and delivering operations and services Result-oriented with an ownership and accountability mindset Education & Preferred Qualifications Degree in finance, business, technology or equivalent or relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle Office operations, preferably Reconciliation Operations. Product and Industry knowledge preferable across – Equity, FI, FX and ETD, inclusive of Global Markets. Proven experience in client communication and interaction at all levels especially senior and regulatory levels Strong MS Excel, Access, Word, PowerPoint skills necessary Strong English written and spoken ability Knowledge on Transaction Life cycle premium (Recon Tool) Strong MS Excel, Access, Word, PowerPoint skills necessary Strong communication skills – written and verbal Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Job ID: R-774011 Show more Show less

Job Description Some careers shine brighter than others If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. Implement all test activities (Behaviour Driven Development (BDD), API test, UI Tests (Browser and Mobile), Performance test, Security Test, Exploratory Test, Accessibility Test etc.) adhering to the Global Test Strategy. Work across all POD activities and support across cross POD teams/ Quality Engineering teams in ensuring any testing related dependencies / touch points are in place. Delivering well structured, maintainable, and fully tested systems in time and budget. Working through the development and support phases of project delivery. Represent Quality Engineering at Scrum meetings, all other key project meetings and provide a single point of accountability and escalation for testing within the POD Establish effective working relationships across all stakeholders. Strong communication skills and experience in liaising with stakeholders. Provide recommendations to the Product Owner and/or other project stakeholders on the product readiness to go live. Provide on-going input into the overall process improvement of the Quality Engineering discipline. Mentor Automation Test Engineers and Exploratory Testers within the cross functional team. Need to demonstrate problem solving skills by providing suggestive ways and workarounds while at blocker instances to not hamper delivery or timelines. Need to close the gaps and work closely with team and measure the improvements. Contribution towards efficiency / Value addition. Requirements To be successful in this role, you should meet the following requirements: Experience in building and enhancing automation frameworks. Strong Quality engineering and Test management skill sets. Good understanding of ‘Retail Banking’ domain and requirement. Good Hands on experience with Core Java, Maven / Gradle, REST API, REST ASSURED/Karate, Selenium(WebDriver), Appium, Junit, TestNG, Java IDE’s. Good understanding of HTTP, JSON protocol and syntax, Cucumber, BDD methodology, Gherkin syntax, JIRA, Jenkins (CICD exposure) and Confluence. Working experience in Agile methodology / SAFe with ‘in-sprint’ automation Basic understanding of Performance and Cyber Security Quality Engineering Understanding of cloud-based architectures Good understanding of Kubernetes and Docker capabilities. Good understanding of Browser Stack or any other cloud-based device farms. You’ll achieve more when you join HSBC wwwhsbccom/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website Issued by – HSBC Software Development India Show more Show less

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title Regional Sales Manager Brand Name: CompAir Location Delhi/NCR About Us CompAir is a leading global supplier providing world-class rotary screw, reciprocating, and portable compressors. Job Summary We seek an experienced Salesperson to manage and grow our compressor sales business. The ideal candidate will have a strong background in sales, excellent communication skills, and the ability to build strong relationships with customers Responsibilities Based in Pune Job Responsibilities Overall responsibility for full profit and loss accounts in Region, thru managing a team of 3~4 sales employees Develop regional strategy and business plans with support from regional teams to be submitted for approval by Leadership Team Understand, localize and implement market and distribution strategies and enterprise growth opportunities in line with MEIA ITS strategy and within appropriate levels of authority Set sales targets for each product line Overall responsibility for distribution management and distribution expansion for region– directing distribution teams, identifying gaps (revenue, product mix, geographical spread, underperformance of existing distribution channels, rationalization etc) Manage sales product mix for the Region Act as escalation point for customer issues and dispute resolution Conduct appropriate customer courtesy visits and solicit the Voice of the Customer Drive the expansion of new customer and installed bases Recruit, develop, motivate and manage the performance of team members in line with corporate policies and processes Competency development of team members. At times lead by example & hand hold. Identify, recruit & develop new distributors in vacant areas. Identify, manage and develop top talent in line with corporate policies and processes Reward and recognize the team in line with corporate policies and processes Provide monthly reporting on KPIs Provide monthly forecasting to Leadership Team (units and revenues) Present quarterly business review to Leadership Team for the Region Collect market intelligence from region to report back to Leadership Team Provide feedback and participation in new product development Present a monthly forecast by unit Remain up-to-date with and report on changes in competitor activity. Work closely with team and distributors to improve brand visibility. Basic Qualifications BE/B. Tech with 8-14 years of experience Must be known to the local areas/region Travel & Work Arrangements/Requirements As per business requirements Key Competencies Must be able to communicate technological solutions not only to technical but to business users as well Understanding of the Sales Cycle and where the Sales Engineering Team is responsible Must excel in competitive situations with go getter approach. What We Offer 5 Days working Equity Stocks(Employee Ownership Program) Leave Enchashments Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com. Show more Show less

We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office Director– Insurance Operations Marsh is seeking leader to join our Operations team as the Director of Insurance Operations. This pivotal role will be based in Mumbai and requires a commitment to in-office collaboration at least three days a week. The ideal candidate will possess a deep understanding of the insurance landscape and demonstrate a proven ability to drive operational excellence through innovative strategies, effective stakeholder engagement, and thought leadership in change management. We will count on you to: Strategic & Operational Effectiveness As the Director of Insurance Operations, you will be instrumental in shaping the future of our operations by: Develop and implement strategic initiatives that enhance operational efficiency and effectiveness across diverse insurance processes. Lead the transformation of our operations to meet evolving market demands and client expectations, positioning Marsh as a thought leader in the insurance industry. Act as a key voice by sharing insights and best practices through internal and external forums. Drive discussions on emerging trends, innovative solutions, and the future of insurance operations. Collaborate with key stakeholders across business units to identify development needs and create tailored training programs that empower teams and enhance performance. Foster strong relationships with global leadership to build trust and facilitate seamless communication. Oversee the implementation of processes that optimize information exchange among internal teams, clients, and strategic partners. Act as a point of escalation for complex inquiries, ensuring timely and effective resolution of issues. Lead change management initiatives to ensure smooth transitions during operational transformations. Develop and implement strategies that prepare teams for change, minimize resistance, and maximize engagement, ensuring that all stakeholders are aligned and informed throughout the process. Manage the Cost and Service teams, developing both short-term and long-term financial and operational plans. Ensure resources are utilized effectively and investments are aligned with strategic goals. Design and implement robust crisis management processes to safeguard operations and maintain service continuity during challenging situations. Proactively evaluate team performance, providing constructive feedback and conducting performance reviews. Offer leadership guidance to enhance team productivity, compliance, and quality of service. Establish mechanisms for sharing best practices and driving continuous improvement initiatives within the team. Champion a culture of innovation and efficiency. Ensure the delivery of a compelling value proposition to clients by developing, implementing, and transitioning processes that align with client guidelines and expectations. People Management/ Development Collaborate with HR and senior leadership to develop and implement a strategic workforce plan that addresses current and future talent needs, ensuring the organization is equipped to meet its goals. Champion diversity and inclusion initiatives at the organizational level, ensuring that diverse perspectives are represented and valued in decision-making processes. Monitor and report on progress towards diversity goals Lead efforts to assess and enhance organizational effectiveness, identifying areas for improvement and implementing strategies that drive performance, engagement, and employee satisfaction across a large workforce What you need to have: Graduate with minimum 15+ years of experience in team leadership and people management, preferably within the general insurance industry. A data-driven mindset with a strong ability to make informed decisions based on analytics. Exceptional communication and presentation skills, with the ability to engage effectively with diverse audiences. Proven problem-solving capabilities, with a proactive approach to identifying and addressing challenges in a fast-paced environment. Strong stakeholder management skills, with a focus on building collaborative relationships across departments. What makes you stand out? Adaptable communicator, facilitator, influencer and problem solver Certification in Insurance domain Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Show more Show less

Job Description Some careers shine brighter than others If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. Implement all test activities (Behaviour Driven Development (BDD), API test, UI Tests (Browser and Mobile), Performance test, Security Test, Exploratory Test, Accessibility Test etc.) adhering to the Global Test Strategy. Work across all POD activities and support across cross POD teams/ Quality Engineering teams in ensuring any testing related dependencies / touch points are in place. Delivering well structured, maintainable, and fully tested systems in time and budget. Working through the development and support phases of project delivery. Represent Quality Engineering at Scrum meetings, all other key project meetings and provide a single point of accountability and escalation for testing within the POD Establish effective working relationships across all stakeholders. Strong communication skills and experience in liaising with stakeholders. Provide recommendations to the Product Owner and/or other project stakeholders on the product readiness to go live. Provide on-going input into the overall process improvement of the Quality Engineering discipline. Mentor Automation Test Engineers and Exploratory Testers within the cross functional team. Need to demonstrate problem solving skills by providing suggestive ways and workarounds while at blocker instances to not hamper delivery or timelines. Need to close the gaps and work closely with team and measure the improvements. Contribution towards efficiency / Value addition. Requirements To be successful in this role, you should meet the following requirements: Experience in building and enhancing automation frameworks. Strong Quality engineering and Test management skill sets. Good understanding of ‘Retail Banking’ domain and requirement. Good Hands on experience with Core Java, Maven / Gradle, REST API, REST ASSURED/Karate, Selenium(WebDriver), Appium, Junit, TestNG, Java IDE’s. Good understanding of HTTP, JSON protocol and syntax, Cucumber, BDD methodology, Gherkin syntax, JIRA, Jenkins (CICD exposure) and Confluence. Working experience in Agile methodology / SAFe with ‘in-sprint’ automation Basic understanding of Performance and Cyber Security Quality Engineering Understanding of cloud-based architectures Good understanding of Kubernetes and Docker capabilities. Good understanding of Browser Stack or any other cloud-based device farms. You’ll achieve more when you join HSBC wwwhsbccom/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website Issued by – HSBC Software Development India Show more Show less

Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer/Assistant Vice President acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution. What You Will Be Responsible For Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client Drive Reconciliation process excellence though proactive management of the exception lifecycle Responsible for service delivery and client sentiment, including direct client contact Support a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot. Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner. Own KPI, KRI & OKR's for your respective group. Result-oriented with an ownership and accountability mindset Understanding of cost/budgets , Lead/drive the same Drive pay for performance and culture. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations. Managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation What We Value Extensive asset management experience, including investment operations, reconciliations and fund accounting. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes. Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles. Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch. Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Additional requirements : Working from office 5 days a week About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Company: StateStreet Services Pvt Ltd. Job ID: R-773858 Show more Show less

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Senior Specialist Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. We are seeking a highly skilled and experienced Senior Specialist Technical Support Engineer to join our global support team. In this role, you will be responsible for diagnosing and resolving complex performance issues in large-scale SaaS applications hosted on AWS. You will work closely with engineering, DevOps, and customer success teams to ensure our customers receive world-class support and performance optimization. How will you make an impact? Serve as a subject matter expert in troubleshooting performance issues across distributed SaaS environments in AWS. Interfacing with various R&D groups, Customer Support teams, Business Partners and Customers Globally to address CSS Recording and Compliance application related product issues and resolve high-level issues. Analyze logs, metrics, and traces using tools like CloudWatch, X-Ray, Datadog, New Relic, or similar. Collaborate with development and operations teams to identify root causes and implement long-term solutions. Provide technical guidance and mentorship to junior support engineers. Act as an escalation point for critical customer issues, ensuring timely resolution and communication. Develop and maintain runbooks, knowledge base articles, and diagnostic tools to improve support efficiency. Participate in on-call rotations and incident response efforts. Have you got what it takes? 10+ years of experience in technical support, site reliability engineering, or performance engineering roles. Deep understanding of AWS services such as EC2, RDS, S3, Lambda, ELB, ECS/EKS, and CloudFormation. Proven experience troubleshooting performance issues in high-availability, multi-tenant SaaS environments. Strong knowledge of networking, load balancing, and distributed systems. Proficiency in scripting languages (e.g., Python, Bash) and familiarity with infrastructure-as-code tools (e.g., Terraform, CloudFormation). Excellent communication and customer-facing skills. Preferred Qualifications: AWS certifications (e.g., Solutions Architect, DevOps Engineer). Experience with observability platforms (e.g., Prometheus, Grafana, Splunk). Familiarity with CI/CD pipelines and DevOps practices. Experience working in ITIL or similar support frameworks. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7554 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Show more Show less

Job Description Some careers shine brighter than others If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer. Implement all test activities (Behaviour Driven Development (BDD), API test, UI Tests (Browser and Mobile), Performance test, Security Test, Exploratory Test, Accessibility Test etc.) adhering to the Global Test Strategy. Work across all POD activities and support across cross POD teams/ Quality Engineering teams in ensuring any testing related dependencies / touch points are in place. Delivering well structured, maintainable, and fully tested systems in time and budget. Working through the development and support phases of project delivery. Represent Quality Engineering at Scrum meetings, all other key project meetings and provide a single point of accountability and escalation for testing within the POD Establish effective working relationships across all stakeholders. Strong communication skills and experience in liaising with stakeholders. Provide recommendations to the Product Owner and/or other project stakeholders on the product readiness to go live. Provide on-going input into the overall process improvement of the Quality Engineering discipline. Mentor Automation Test Engineers and Exploratory Testers within the cross functional team. Need to demonstrate problem solving skills by providing suggestive ways and workarounds while at blocker instances to not hamper delivery or timelines. Need to close the gaps and work closely with team and measure the improvements. Contribution towards efficiency / Value addition. Requirements To be successful in this role, you should meet the following requirements: Experience in building and enhancing automation frameworks. Strong Quality engineering and Test management skill sets. Good understanding of ‘Retail Banking’ domain and requirement. Good Hands on experience with Core Java, Maven / Gradle, REST API, REST ASSURED/Karate, Selenium(WebDriver), Appium, Junit, TestNG, Java IDE’s. Good understanding of HTTP, JSON protocol and syntax, Cucumber, BDD methodology, Gherkin syntax, JIRA, Jenkins (CICD exposure) and Confluence. Working experience in Agile methodology / SAFe with ‘in-sprint’ automation Basic understanding of Performance and Cyber Security Quality Engineering Understanding of cloud-based architectures Good understanding of Kubernetes and Docker capabilities. Good understanding of Browser Stack or any other cloud-based device farms. You’ll achieve more when you join HSBC wwwhsbccom/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website Issued by – HSBC Software Development India Show more Show less

Who We Are Looking For In this role as Vice President – Enterprise Reconciliation Centre Of Excellence , you will work with State Street teams from around the globe to lead multiple large scale and demanding international clients. You will have leadership and strategy responsibility to oversee and deliver all day-to-day responsibilities of your teams in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationships with operation, technology and client relationship teams to ensure we maintain the high level of service that is currently being provided to these clients. The person will be working closely with brokers, custodians, fund accountants, various internal clients and other third parties. Timely investigation and escalation of breaks is critical. In addition, this involves close liaison with cross functional global teams including Corporate Actions, Trade Support and Custody, as well as the client Middle Office teams. This role is advertised for candidates who are based in Chennai or Coimbatore however we are open to looking at candidates in Pune as well. The candidate will also be responsible for participation in all governance related activity in accordance with standard operating procedure to both ensure and then review the provision of timely and accurate KPI, KRI and general MIS measured against established SLA criteria. Responsibilities will also include effective regular review meetings and statistical reporting to both internal senior management and externally to the client. Why this role is important to us This is a varied leadership position with a senior level of responsibility. The candidate must be an experience hands manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client-initiated queries, and escalation of any unresolved matters to manager for best resolution solution. An ability to manage process risk, understand the control environment we work in, and have a desire to meet our clients demands are key, as is a drive to develop an agile and diverse workforce. What You Will Be Responsible For Develop and leverage knowledge of State Street products to drive operating model improvements through automation, process optimization, cross division collaboration, etc. Assist with development of strategic and tactical global solutions for clients working with Senior Management, Client Managers, Business Architecture, etc. Strong financial and business acumen to drive financial improvement across multiple functional disciplines. Assist with the development and maintenance of Business Operations (BAU) and project budgets. Drive Unit Cost Improvement through analysis and optimization. Superior oral and written communication; comfortable making presentations to executives and peers Act as an extension of our client service model ensuring seamless service delivery across Business Operations for our clients Identify opportunities for process improvement and process efficiency. Key participation in strategic projects and initiatives as representative of the team. Demonstrate excellent risk management awareness and ability to communicate effectively with management for risk events and exposures which may result / pose financial or reputational risk to State Street or our client base. Responsibility for staff career development, including relevant coaching and training programs, PDP’s and the writing of year end evaluations. Develop effective working relationships and communications with staff and ensure that staff are motivated, developed and supported. Establish and monitor systems of control, delegated authority and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively Support new business onboarding, change management and strategic business initiatives utilizing sound program and project management skills. Excellent analytical skills and ability to analyze on the spot Establish and nurture a culture of ‘Risk Excellence’ within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion. Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members behavior in performing their roles. Ensure that the highest level of the Code of Conduct is displayed in your own and staff behavior. Responsibility for staff career development, including relevant coaching and training programs, personal objectives, regular 1:1 discussions and completion of mid / year end evaluation process. What We Value These skills will help you succeed in this role Deep and extensive asset management experience, including investment operations, fund accounting and portfolio valuation Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision-making skills Client centric attitude in managing, prioritizing and delivering operations and services Trade and reconciliation break investigations experience Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications Degree in finance, business, technology or equivalent or relevant industry experience In depth understanding and clear and direct experience of leading significantly sized operations of greater than 100 staff Proven experience in client communication and interaction at all levels Understanding of key technology within the support of investment management operations Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Strong MS Excel, Access, Word, PowerPoint skills necessary Strong English written and spoken ability Job ID: R-773874 Show more Show less

Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer/Assistant Vice President acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution. What You Will Be Responsible For Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client Drive Reconciliation process excellence though proactive management of the exception lifecycle Responsible for service delivery and client sentiment, including direct client contact Support a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot. Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner. Own KPI, KRI & OKR's for your respective group. Result-oriented with an ownership and accountability mindset Understanding of cost/budgets , Lead/drive the same Drive pay for performance and culture. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations. Managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation What We Value Extensive asset management experience, including investment operations, reconciliations and fund accounting. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes. Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles. Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch. Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Job ID: R-773910 Show more Show less

Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer/Assistant Vice President acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution. What You Will Be Responsible For Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client Drive Reconciliation process excellence though proactive management of the exception lifecycle Responsible for service delivery and client sentiment, including direct client contact Support a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot. Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner. Own KPI, KRI & OKR's for your respective group. Result-oriented with an ownership and accountability mindset Understanding of cost/budgets , Lead/drive the same Drive pay for performance and culture. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations. Managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation What We Value Extensive asset management experience, including investment operations, reconciliations and fund accounting. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes. Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles. Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch. Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Job ID: R-773903 Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required. ͏ Do 1. Instrumental in understanding the software requirements and design of the product Analyze and understand the current technology architecture, system interdependencies and application stacks Formulate project plans by working with project management and outlining steps required to develop project and submit project plans to project management for approval Understand current operating procedures by consulting with users/partners/clients and reviewing project objectives on regular basis Contribute to the automation roadmap design and testing process improvements by researching on automation architectures and developing new automation solutions Improve and maintain the automation framework to be used horizontally across our technology stacks as well as build out reusable libraries across our business line verticals ͏ 2. Design and execute software developing and reporting Ensure the environment is ready for the execution process designing, test plans, developing test cases/scenarios/usage cases and executing these cases Development of technical specifications and plans and resolution of complex technical design issues Participate and conduct design activities with the development team relating to testing of the automation processes for both functional and non-functional requirements Implement, track, and report key metrics to assure full coverage of functional and non-functional requirements through automation Eliminates errors by owning the testing and validations of codes Track problems, resolutions, and bug fixes throughout the project and create a comprehensive database of defects and successful mitigation techniques Provide resolutions to problems by taking the initiative to use all available resources for research Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracy Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Develop programs that run efficiently and adhere to WIPRO standards by using similar logic from existing applications, discussing “best practices” with team members, referencing text books and training manuals, documenting the code and by using accepted design patterns ͏ 3. Ensuring smooth flow of communication with customer & internal stakeholders Work with Agile delivery teams to understand product vision and product backlogs; develop robust, scalable, and high quality test automation tests for functional, regression and performance testing Assist in creating acceptance criteria for user stories and generate a test automation backlog Collaborate with Development team to create/improve continuous deployment practices by developing strategies, formalizing processes and providing tools Work closely with business Subject Matter Experts to understand requirements for automation, then designs, builds and deploys the application using automations tools Ensure long term maintainability of the system by documenting projects according to WIPRO guidelines Ensure quality of communication by being clear and effective with test personnel, users, developers, and clients to facilitate quick resolution of problems and accurate documentation of successes Provide assistance to testers and supports personnel as needed to determine system problems Ability to perform backend/database programming for key projects. Stay up-to-date on industry standards and incorporate them appropriately. Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracya ͏ Display No. Performance Parameter Measure 1.AutomationQuality of design/ adherence to design Adherence to project plan Issue resolution and client escalation management Zero disruption/ error in deployment EWS on risks and deployment of mitigation measures2.DocumentationComplete documentation of automation process, test cases, debug data and performance review as per quality standards Mandatory Skills: Test Automation . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer/Assistant Vice President acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution. What You Will Be Responsible For Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client Drive Reconciliation process excellence though proactive management of the exception lifecycle Responsible for service delivery and client sentiment, including direct client contact Support a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot. Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner. Own KPI, KRI & OKR's for your respective group. Result-oriented with an ownership and accountability mindset Understanding of cost/budgets , Lead/drive the same Drive pay for performance and culture. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations. Managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation What We Value Extensive asset management experience, including investment operations, reconciliations and fund accounting. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes. Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles. Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch. Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Job ID: R-773911 Show more Show less

Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer/Assistant Vice President acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution. What You Will Be Responsible For Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client Drive Reconciliation process excellence though proactive management of the exception lifecycle Responsible for service delivery and client sentiment, including direct client contact Support a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot. Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner. Own KPI, KRI & OKR's for your respective group. Result-oriented with an ownership and accountability mindset Understanding of cost/budgets , Lead/drive the same Drive pay for performance and culture. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations. Managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation What We Value Extensive asset management experience, including investment operations, reconciliations and fund accounting. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes. Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles. Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch. Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Job ID: R-773904 Show more Show less

Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer/Assistant Vice President acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution. What You Will Be Responsible For Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client Drive Reconciliation process excellence though proactive management of the exception lifecycle Responsible for service delivery and client sentiment, including direct client contact Support a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot. Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner. Own KPI, KRI & OKR's for your respective group. Result-oriented with an ownership and accountability mindset Understanding of cost/budgets , Lead/drive the same Drive pay for performance and culture. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations. Managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation What We Value Extensive asset management experience, including investment operations, reconciliations and fund accounting. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes. Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles. Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch. Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Job ID: R-773905 Show more Show less

Principal Consultant - L3 Office 365 Engineer Location: Hyderabad/Bangalore/Delhi NCR Experience:8-15 years Immediate Joiners Preferred. Kindly share resume to nsenthil.kumar@genpact.com with Sub of "O365-L3" along with Notice Period. · Applicants will perform Level 3 engineering support and incident management. · Clients Productivity Tools team is a part of the Personal Productivity Organization. · The team owns and supports several products within Microsoft 365 including Office Pro Plus, multiple add-ins for the MS Office Suite, Adobe Acrobat and MindManager. · The Productivity Tools team is seeking a knowledgeable and experienced MS Office Operations Engineer to provide technical expertise & excellent support of our Microsoft 365 product Suite at a Level 3 skillset. This experience should include deep knowledge of Office ProPlus as well as troubleshooting COM add-ins across the Suite, Adobe Acrobat and MindManager. Responsibilities · Strong comprehensive problem-solving skills to identify and solve issues quickly. · Ability to work well independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand. · Effectively handle difficult and stressful situations with poise, tact and patience, while demonstrating a sense of urgency. · Strong analytical skills, detail-oriented, and quality-minded. · Exceptional verbal and written communication and presentation skills. Qualifications we seek in you! · Bachelor's degree in computer science, information technology, or a related field. · Minimum of experience in managing and supporting Office 365 environments. Preferred Qualifications/ Skills · A strong background troubleshooting enterprise Windows, Mac (OSX), and iOS environments as well as the MS Office 365 applications that reside on those platforms. · Evolving experience across Level 1 and Level 2 support roles preferably in the technology stack previously described. · Ability to identify dependencies and integration of other applications and services (including Add-Ins) into the OS and Office Platform. · Responsible for engineering and troubleshooting solutions for application KPI improvement across application and OS stack. · Accountable for stability and performance of the OS and Microsoft Office Platform and related applications. · Provides Subject Matter Expertise in the evolution of OS/M365 application framework developed for our internal customers. This SME work includes product selection, deployment, and security policies. · Responsible for Incident and problem escalation and resolution for OS and M365 platforms. · Leads OS/M365 application security and vulnerability remediations. · Helps to define and manage service metrics and reports (e.g., incident reporting, user satisfaction, costs). · Experience with Agile methodologies is a plus. Show more Show less