18711 Escalation Jobs - Page 7

Required Experience & Skills 5+ years in Veeva Vault Clinical Suite (CTMS, eTMF, and/or Study Startup). 5+ years in clinical trial processes and documentation workflows. 5+ years providing application support in GxP-regulated environments. 4+ years using Vault Admin Console for security configuration, object lifecycle management, and user access control. 4+ years managing support tickets using ServiceNow, Jira, or Remedy. 4+ years in validation processes (CSV/CSA) and change control management. 3+ years managing/mentoring teams or leading client & Responsibilities (RNR) : Lead and manage the application support team for Veeva Vault Clinical modules (CTMS, eTMF, Study Startup). Coordinate incident, service request, and change request lifecycles following ITIL best practices. Act as the primary client liaison for support, escalations, and release planning. Own SLA compliance, status reporting, and escalation management. Guide team members in Vault Admin Console tasks, configuration updates, security permissions, and controlled document lifecycle management. Perform root cause analysis and implement preventive measures for recurring production issues. Plan and deliver minor enhancements; contribute to major release readiness activities. Maintain comprehensive documentation for configurations, processes, and knowledge base articles. Conduct training sessions for end-users and provide mentorship to support team members. Participate in release testing, validation support, and ensure compliance with GxP and client-specific SOPs. (ref:hirist.tech)

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About The Team The Content organization is responsible for identifying, creating, licensing and integrating best-in-class unstructured and structured data that is both self-sourced and from third party content providers. The Content teams report to the Chief Content Officer and have strategy, product management, content operations and support responsibilities for each Content vertical. We have been experiencing a rapid growth cycle across all content sets, including Transactions and Funding Rounds. We value and uphold transparency, trust and accountability in our relationships within the team and with external and internal stakeholders. Responsibilities Functional ownership of the Transactions and Funding Rounds content set (e.g. M&A deals, VC Funding and Valuations,, IPO/FPO) overseeing all aspects of content generation or integration: initial business requirements, sourcing, methodology, policies and data integrity processes Conducting POCs in close collaboration with engineering to understand and optimize costs, automation, and timelines for all aspects of implementation and the ongoing content operation Conduct regular team meetings and performance reviews to assess progress, address challenges, and identify opportunities for growth and development Contributions to the successful launch of content into the market, including the creation of announcements, marketing collateral, documentation, user training and internal training Escalation point for data integrity and methodology issues Track industry trends and deliver competitive intelligence to better evolve product vision Qualifications And Requirements Masters in Commerce Degree (with strong academic record). Chartered Accountant or Chartered Financial Analyst certification a significant plus 15+ years of experience in content strategy or operations related to financial data including at least 5 years of managerial experience Expertise in investment research and analysis first hand knowledge of company valuation techniques and financial reporting Strong problem-solving and decision-making abilities, with a results-oriented mindset applicable in the conceptualization, research and development of new content sets and functionality A track record of thriving in a fast-paced and dynamic environment, managing multiple priorities and geographically dispersed teams and stakeholders effectively Repeated successful delivery of content and related functionality from initial requirements gathering to release using iterative/agile development methodologies A superior ability to set priorities, stay focused and meet deadlines. Expertise in Microsoft Excel and proficiency with a database query language (e.g. SQL). AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Whether you are at the start of your career or seeking your next adventure, your journey begins here. At Citi, you have the opportunity to enhance your skills and contribute to one of the world's leading global banks. We are dedicated to supporting your professional growth by providing comprehensive on-the-job training, exposure to senior leadership, and traditional learning opportunities. Additionally, you will have the chance to engage in volunteer activities that positively impact our communities. Citi's Global Legal Affairs and Compliance (GLAC) division plays a crucial role in empowering and safeguarding Citi by offering legal, compliance, investigative, and security services. As part of our team, you will be joining as AVP - Compliance Monitoring in Gurgaon, with responsibilities including assessing compliance risks and controls, conducting risk assessments, performing independent testing activities, reporting control issues, and validating remediation efforts. Key activities for this role involve developing, implementing, and executing compliance testing programs, participating in compliance testing reviews, documenting findings, assisting in the development of Compliance Testing Risk Assessments, and utilizing innovative compliance testing solutions including Data Analytics. Additionally, you will be responsible for building relationships within the compliance function and with other stakeholders, monitoring the risk environment, and informing management of significant compliance matters. Qualifications for this position include 8+ years of experience in Compliance Monitoring and Testing, knowledge of Compliance laws, rules, regulations, and auditing principles, as well as strong project management, interpersonal, and decision-making skills. The ideal candidate should have a good understanding of regulatory requirements, excellent communication skills, and the ability to work effectively in a complex organizational structure. Working at Citi is not just a job but a career opportunity to be part of a diverse global family of over 230,000 dedicated individuals. Joining Citi means growing professionally, contributing to your community, and making a real difference. If you are ready to take the next step in your career, apply for the AVP - Compliance Monitoring role at Citi today. For more information and to apply, visit: [Citi Careers](https://jobs.citi.com/dei),

About The Opportunity Job Type: Permanent Application Deadline: 31 August 2025 Job Description Title Analyst Programmer - Site Reliability Engineer Department ISS Distribution Location Gurgaon Level 2 Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $ 739.9 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Find out more about what we do, our history, and how you could be a part of our future at careers.fidelityinternational.com/about-us. Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. About Your Team The ISS Distribution business comprises of Fidelity’s Institutional Business Units in the UK, EMEA and Asia Pac and is a strategic area targeted for growth over the coming years. The Technology Department has been acting as the key enablers for the business in achieving their goals. The Institutional portfolio of projects will include a large collection of strategic initiatives as well as tactical ones to support day-to-day operations and strengthen the technical environment. Primary technologies used in these applications are: Java/J2EE, AWS, Snowflake, SpringMVC, React, Layer-7 About Your Role We are seeking a talented Site Reliability Engineer (SRE) to join our Technology team supporting critical applications within the ISS Production Services . This role blends traditional software engineering practices with reliability-focused operations, aiming to enhance the scalability, availability, and performance of client- and market-facing applications. The SRE will work directly with application development, architecture, DevOps, and business teams to ensure systems are designed and maintained with reliability and performance in mind, while meeting the demanding requirements of financial services operations. About You Reliability & Performance Engineering Partner with development teams to define SLOs, SLIs, and error budgets that align with business needs. Influence the design and architecture of systems to ensure high availability, resilience, and scalability across trading, portfolio management, compliance, and research platforms. Proactively identify bottlenecks and implement performance improvements for latency-sensitive applications. Application Support & Incident Management Serve as an escalation point for production issues affecting business-critical client reporting applications. Perform real-time troubleshooting and root cause analysis during incidents, followed by detailed postmortems and action items. Collaborate with product and operations teams to prioritize and remediate reliability risks. Observability & Automation Implement and evolve observability stacks (metrics, logging, tracing) to provide actionable insights into application health and user experience. Automate manual processes for deployment, monitoring, and incident remediation using scripting and configuration management tools (e.g., Ansible, Terraform, Python). Business Context & Domain Alignment Apply understanding of trading workflows, portfolio analytics, risk management, and regulatory reporting to prioritize engineering efforts. Translate domain-specific requirements into technical reliability strategies for applications handling large volumes of financial data. Experience And Qualifications Required We are seeking a motivated and skilled SRE with 3-4 years of experience to join our team. The ideal candidate should have hands-on experience automation, monitoring, and good knowledge of Containerization concepts. Strong programming/scripting background (e.g., Python, Go, Shell) with a focus on automation and tooling. Deep understanding of distributed systems and modern application architectures (microservices, containers, service mesh). Experience supporting mission-critical applications in a highly regulated financial services environment. Familiarity with event-driven systems, message queues (e.g., Kafka), databases (Oracle), and cloud-native platforms. Knowledge of financial services processes such as trade lifecycle, NAV calculations, order management, and market data integration is highly desirable. Essential Skills: 2+ years of hands-on experience with cloud platforms (e.g., AWS, GCP, Azure) and infrastructure as code practices. Knowledge of ITIL practices, support experience Good knowledge in Oracle database concepts, SQL statements (DML/DDL), stored procedures & Functions Strong collaboration and communication skills, with an ability to influence development teams and business stakeholders. Experience in python and Shell Scripting Understanding container orchestration principles (Kubernetes), and infrastructure-as-code tools Exepience in using monitoring tools like ELK, New Relic Experience of GitHub/Bitbucket as source control tool and build tools like Jenkins, UrbanDeploy Proven ability to work well under pressure and in a team environment Self-motivated, flexible, responsible, and a penchant for quality Ability to work closely with cross-functional teams. Ability to prioritise own activities, work under hard deadlines. Desirable Skills Good analytical, problem-solving and documentation skills. Calm approach when under pressure Solid organisational skills A real desire to do things the right way whilst remaining delivery focused Feel rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

You are looking to hire a Branch Manager to supervise the daily operations at the ADS Centre. As the Branch Manager, you will be responsible for leading cross-functional teams, enhancing operational efficiency, and maintaining high service standards. This role requires expertise in operations, logistics, warehouse management, and customer service within the healthcare and logistics industry. Your primary responsibilities will include strategic operations management, supporting the execution of business strategies, driving process enhancements, and establishing and upholding standard operating procedures (SOPs) and workflow policies. You will also oversee team and resource management, including leading various teams, training and monitoring staff, ensuring team motivation and collaboration, and managing resource planning and cost control. Effective communication and coordination are essential in this role. You will be required to address internal and external quality and service issues, work closely with cross-functional teams and departments, maintain meticulous attention to detail in execution and planning, handle escalations, and serve as a key customer contact. Furthermore, you will need to identify operational risks, implement mitigation strategies, ensure compliance with standards, and maintain excellent customer experience through effective vendor management. To be successful in this position, you should have a Bachelor's degree in Business, Operations, or a related field (preferably a Master's degree), with 5-7 years of experience in operations, logistics, or healthcare. Strong team management and leadership skills, problem-solving abilities, and excellent communication skills are also required. If you possess the required qualifications and skills and are interested in being part of a rapidly growing and dynamic operations environment, we encourage you to apply for this Branch Manager position. ,

Key Responsibilities Lead data entry & validation: Accurately input and validate lead data from multiple sources (portals, campaigns, referrals) into the CRM system, like Excel. Lead distribution management: Allocate leads to the appropriate sales team members based on project, location, or campaign priority. Follow-up tracking & escalation: Monitor pending follow-ups in the CRM and coordinate with the sales team for timely updates; escalate delays to management. Reporting & dashboard updates: Generate daily/weekly MIS reports including inquiry status, follow-up actions, conversion funnels, and campaign-wise performance. Feedback recording & tagging: Log client feedback in the CRM with appropriate tags for future nurturing, retargeting, or remarketing strategies. About Company: BNM Business Solutions LLP is one of the fastest-growing channel partners in the real estate industry, having its present in the industry for 5 years. BNM combines the power of information with the organization's deep understanding of the real estate sector to simplify, transparently show, and increase trust in the home-buying process. Our team understands the difficulty and pain associated with the home-buying process, which is why we are here to guide you through our technology-enabled tools, find the right property in your desired location within budget, and provide all the on-the-ground support. Besides providing information on different localities and properties, the company also assists with initial project evaluation. From closing, we ensure a smooth and happy home-buying experience for thousands of families.

Responsibilities First-Line Support: Provide initial technical support to end-users via phone, email, and ticketing system. Troubleshooting: Diagnose and resolve basic technical issues related to InstaSafe's ZTNA solutions, including connectivity, authentication, and application access. Ticket Management: Log and track support tickets using the company's ticketing system, ensuring timely resolution and accurate documentation. Knowledge Base Management: Contribute to and maintain the knowledge base by creating and updating support documentation and FAQs. Escalation: Escalate complex technical issues to L2/L3 support teams, providing detailed information for effective resolution. On-Site Support: Provide hands-on support at the client's location, including hardware/software setup, configuration, and maintenance. Client Communication: Maintain clear and professional communication with the client, providing regular updates on ticket status and issue resolution. Monitoring: Monitor system performance and identify potential issues, proactively addressing them to minimize downtime. Reporting: Generate regular reports on support activities, including ticket volume, resolution times, and common issues. Adhere to SLA: Ensure that all support activities are performed within the agreed Service Required Skills And Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 1-2 years of experience in a technical support role, preferably in a network security environment. Basic understanding of networking concepts (TCP/IP, DNS, VPN). Familiarity with operating systems (Windows, macOS, Linux). Experience with ticketing systems (e.g., Zoho Desk). Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work independently and as part of a team. Customer-focused attitude with a commitment to providing excellent service. Ability to work on-site at the client location.

About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Location Pune Role Purpose Storage Engineer – NAS, SAN, Backup & SAN Switch Specialist (L3) Key Responsibilities / Accountabilities We are seeking a highly skilled L3 Storage Engineer specializing in NAS, SAN, and SAN Switches to manage, optimize, and troubleshoot enterprise storage infrastructure. The ideal candidate will have deep expertise in storage technologies, performance tuning, automation, and disaster recovery, along with experience supporting large-scale enterprise or cloud-based storage solutions. The L3 Storage Engineer will be responsible for storage architecture design, performance optimization, troubleshooting complex issues, disaster recovery planning, and automation. This role also involves mentoring L1/L2 engineers, handling escalations, and working on next-gen storage technology implementations. Major Duties & Responsibilities Storage Infrastructure Design & Administration: Architect, implement, and manage SAN (Storage Area Network) and NAS (Network Attached Storage) solutions. Configure, maintain, and optimize storage arrays from vendors such as NetApp, Dell EMC, Hitachi, HPE, IBM, or Pure Storage. Manage and maintain SAN switches (Brocade, Cisco MDS, or equivalent), including zoning, firmware updates, and fabric management. Ensure high availability, redundancy, and disaster recovery for storage systems. Perform storage provisioning, replication, migration, and performance tuning. Expertise in backup software (e.g., Commvault, NetBackup, Veeam, etc.). Experience with data deduplication, replication, snapshot, and cloning. Storage Performance Monitoring & Optimization Monitor storage performance using vendor-specific and third-party monitoring tools. Analyze and optimize I/O performance, latency, and throughput. Identify and resolve bottlenecks, failures, and degradation issues. Implement storage tiering, deduplication, compression, and caching strategies to improve efficiency. Storage Automation & Infrastructure As Code (IaC) Automate storage provisioning, monitoring, and management using PowerShell, Ansible, Python, or API integrations. Implement Infrastructure as Code (IaC) practices for storage configurations. Develop and maintain storage orchestration scripts and automation frameworks. Disaster Recovery & Data Protection Design and implement storage backup and disaster recovery (DR) strategies. Work closely with backup teams to ensure efficient snapshotting, replication, and archival solutions. Conduct DR drills and failover testing to validate business continuity plans. Security & Compliance Implement storage encryption, access controls, and data security best practices. Ensure compliance with ISO 27001, NIST, SOC2, GDPR, HIPAA, and other regulatory requirements. Perform storage audits, capacity planning, and reporting. Collaboration, Documentation & Leadership Act as an L3 escalation point for complex storage-related issues. Work closely with server, network, backup, and cloud teams to enhance storage strategies. Mentor and train L1 and L2 storage engineers. Maintain comprehensive documentation, runbooks, and troubleshooting guides. Qualifications And Experience Bachelor’s or Master’s degree in Computer Science, IT, or a related field (or equivalent experience). 7+ years of experience in enterprise storage administration, SAN/NAS solutions, and storage networking. Expertise in storage arrays from vendors such as NetApp, Dell EMC, HPE, Hitachi, IBM, Pure Storage, or Huawei. Strong knowledge of SAN switch configuration, zoning, and troubleshooting (Brocade, Cisco MDS, or equivalent). Experience with block storage, file storage, and object storage technologies. Hands-on experience with storage replication, deduplication, and data migration strategies. Proficiency in PowerShell, Python, or Ansible for automation and orchestration. Familiarity with cloud-based storage solutions (AWS, Azure, Google Cloud, or OCI). Experience in troubleshooting LUN masking, multipathing, and storage connectivity issues. Certifications NetApp Certified Implementation Engineer (NCIE) or NetApp Certified Data Administrator (NCDA) Dell EMC Storage Administrator (EMCSA) or Dell EMC Proven Professional Brocade Certified Network Engineer (BCNE) or Cisco MDS SAN Specialist HPE ASE - Storage Solutions Architect ITIL v4 Foundation Certification (preferred) VMware Certified Advanced Professional (VCAP) in Storage & Availability (preferred) Travel on the Job: Yes (25% Domestic & International)

The KYC Modernization program is a solution of a combination of initiatives which will enhance the current KYC operating model, simplify KYC policy and its useability, replace the existing KYC platform with a best-in-class vendor solution, and improve operational process efficiency via automation. It's a global role, interacting with stakeholders in Strategy, Operations, Technology, AML and Risk & Controls in all Citis clusters, to focus on execution of a portfolio of projects under a strategic program. The overall objective of this role is to lead in the development and management of a dedicated Citi wide program focusing on KYC. Responsibilities: - KYC SME Operations Process experience - KYC SME knowledge NTB / Renewals / Screening etc - KYC Workflow Management - Understanding KYC policies - Search & Discovery experience - Understanding of client service models - Policy / Country Variance knowledge - Prepare KYC related analysis - Ability to operate with a limited level of direct supervision - Ability to meet tight deadlines & present deliverables to program leads Qualifications And Experience: - Bachelors degree - 5-8 years relevant in global KYC - KYC Operational Experience - KYC Project Experience - SME in KYC If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citis EEO Policy Statement and the Know Your Rights poster. Skills Required: Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. Other Relevant Skills: Know Your Customer (KYC).,

The Business Risk and Control Senior Analyst role is a position that requires a seasoned professional with in-depth disciplinary knowledge. You will be contributing to the development of new techniques and the enhancement of processes and workflow within the defined area. Your expertise in the subject matter and industry will play a crucial role in this position. It is essential to have a comprehensive understanding of how different areas integrate within the sub-function, align with the objectives of the function, and contribute to the overall business success. Your responsibilities will include coordinating governance and facilitating the execution of the Manager Control Assessment, contributing to the quality and accuracy of the Control Framework implementation, identifying issue root causes, supporting the implementation of Lessons Learned Policy, and influencing decisions on control design and management. You will also be involved in risk assessment, monitoring, and mitigation, as well as ensuring adherence to policies and procedures related to operational and compliance risk management. To excel in this role, you must have 5-8 years of relevant experience, familiarity with work-flow systems, strong project management and organizational skills, excellent relationship building abilities, and clear written and verbal communication skills. Proficiency in Microsoft Office, particularly MS Excel, is required. A Bachelor's or University degree (or equivalent experience) is necessary for this position. In summary, as a Business Risk and Control Senior Analyst, you will play a significant role in evaluating risks, implementing control measures, and ensuring compliance with policies and regulations to safeguard Citigroup's reputation and assets. Your attention to detail, analytical skills, and dedication to risk management will be key to your success in this role.,

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. The Role Presidio Networked Solutions is seeking a highly motivated Network Engineer to execute a strategic vision for delivering value add customized Operational Support Services to our customers and constituents. This is an onsite position supporting diverse networking technologies across a fast paced and constantly evolving organization. This is a challenging role with the expectation for the highest level of service delivery. You will fulfill a critical role on our team and interact with and support senior network engineers. Presidio is seeking to hire Senior Engineer with Network and Wireless background. Presidio Networked Solutions, Inc. is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen. Top Skills 5+ years of core networking skills performing route/switching. Advanced level understanding of load balancing technologies. Ability to provide tier 3support of networking technologies such DHCP/DNS, and firewalls. Responsibilities Include Operational Support Services Sr Network Engineer Act in a network engineering role on a team providing 24x7x365 operational support of a large heterogeneous network Collaborate with network architects to design and implement functional company networks. Provide feedback to improve existing architecture to deliver a scalable, highly reliable network Managing and mentoring junior Network Engineering staff. Delegating networking maintenance tasks to junior staff. Delegating networking maintenance tasks to junior staff. Act as escalation point for the resolution/execution of incidents, service requests, changes Troubleshoot and resolve network related performance issues Log all customer interactions, filling out detailed information in tickets and document resolutions. Contribute to documented process improvements. Coordinate support activities with multiple user departments and internal teams, as well as third party vendors. Build and maintain positive, constructive partnering relationships with the client community. Responsible for maintaining various network projects with our client base. Interact with all levels of clients supporting all aspects of infrastructure technology in their environment. Participate in afterhours maintenance windows Participate in an on-call rotation schedule Stay current with latest trends in technology and the management and integration of those technology Required Skills And Professional Experience Bachelor’s Degree or equivalent experience required Minimum of 3 years’ experience in supporting a complex network environment Managed Services experience preferred Entrepreneurial spirit, self-motivated and customer focused mindset essential Highly organized with concentrated attention to detail preferred Proven track record working in a team environment and independently Ability to manage a number of simultaneous activities while demonstrating accountability Strong attention to detail and problem-solving skills with quick adaptation to change Solid communication and interpersonal skills – personable, effective communication style required with presentation experience High emotional intelligence required for internal/external relationship development and management Technical Qualifications Advanced knowledge of network design, network operation or network automation At least 3 years of experience working with complex, high performance networks with many sites (data centers and/or branch locations) Advanced knowledge of one or more of: Arista EOS operating systems, F5 load balancers, Infoblox and Palo Alto firewalls Knowledge of routing protocols including BGP, OSPF and Multicast Troubleshooting experience using Ekahau, packet capture, NetFlow. NetMRI, Splunk, Endace, CA Spectrum, Thousand Eyes a plus Excellent leadership and mentoring skills. High level problem-solving and communication skills. Network automation skills Your future at Presidio Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. Ready to innovate? Let’s redefine what’s next—together. About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com . Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. The Role Presidio Networked Solutions is seeking a highly motivated Network Engineer to execute a strategic vision for delivering value add customized Operational Support Services to our customers and constituents. This is an onsite position supporting diverse networking technologies across a fast paced and constantly evolving organization. This is a challenging role with the expectation for the highest level of service delivery. You will fulfill a critical role on our team and interact with and support senior network engineers. Presidio is seeking to hire Lead Engineer with Network and Wireless background. Presidio Networked Solutions, Inc. is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen. Top Skills 8+ years of core networking skills performing route/switching. Advanced level understanding of load balancing technologies. Ability to provide tier 3support of networking technologies such DHCP/DNS, and firewalls. Responsibilities Include Operational Support Services Sr Network Engineer Act in a network engineering role on a team providing 24x7x365 operational support of a large heterogeneous network Collaborate with network architects to design and implement functional company networks. Provide feedback to improve existing architecture to deliver a scalable, highly reliable network Managing and mentoring junior Network Engineering staff. Delegating networking maintenance tasks to junior staff. Delegating networking maintenance tasks to junior staff. Act as escalation point for the resolution/execution of incidents, service requests, changes Troubleshoot and resolve network related performance issues Log all customer interactions, filling out detailed information in tickets and document resolutions. Contribute to documented process improvements. Coordinate support activities with multiple user departments and internal teams, as well as third party vendors. Build and maintain positive, constructive partnering relationships with the client community. Responsible for maintaining various network projects with our client base. Interact with all levels of clients supporting all aspects of infrastructure technology in their environment. Participate in afterhours maintenance windows Participate in an on-call rotation schedule Stay current with latest trends in technology and the management and integration of those technology Required Skills And Professional Experience Bachelor’s Degree or equivalent experience required Minimum of 5 years’ experience in supporting a complex network environment Managed Services experience preferred Entrepreneurial spirit, self-motivated and customer focused mindset essential Highly organized with concentrated attention to detail preferred Proven track record working in a team environment and independently Ability to manage a number of simultaneous activities while demonstrating accountability Strong attention to detail and problem-solving skills with quick adaptation to change Solid communication and interpersonal skills – personable, effective communication style required with presentation experience High emotional intelligence required for internal/external relationship development and management Technical Qualifications Advanced knowledge of network design, network operation or network automation At least 5 years of experience working with complex, high performance networks with many sites (data centers and/or branch locations) Advanced knowledge of one or more of: Arista EOS operating systems, F5 load balancers, Infoblox and Palo Alto firewalls Knowledge of routing protocols including BGP, OSPF and Multicast Troubleshooting experience using Ekahau, packet capture, NetFlow. NetMRI, Splunk, Endace, CA Spectrum, Thousand Eyes a plus Excellent leadership and mentoring skills. High level problem-solving and communication skills. Network automation skills Your future at Presidio Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. Ready to innovate? Let’s redefine what’s next—together. About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com . Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

34548BR Minnesota Job Description Lead Integration Architect Location: Remote Summary The Lead Integration Architect is a senior technical leader responsible for defining, designing, and managing the enterprise integration architecture for the Cerner Millennium platform. This role leverages extensive expertise in healthcare IT, interoperability standards, and Cerner integrations to ensure robust data flow across internal systems, external partners, and consumer-facing applications, supporting Adventist Health’s mission to deliver coordinated, data-driven care. Core Responsibilities Design and govern the enterprise integration architecture for Cerner Millennium, including Health Information Exchange (HIE), third-party integrations, patient portals, and device interfaces. Define and enforce standards for data exchange protocols (HL7 v2.x, FHIR R4, IHE profiles), message transformation, routing, and security (OAuth2, TLS, SAML). Lead the development of integration strategies for Cerner modules (e.g., PharmNet, PathNet, RadNet, Revenue Cycle) with external systems such as PACS, LIMS, clearinghouses, and biomedical devices. Oversee the creation and maintenance of Discern CCL scripts, DA2 extracts, and custom rules for data aggregation, clinical decision support, and population health reporting. Collaborate with offshore teams to produce detailed design artifacts, including low-level designs, API specifications, data mapping guides, and interface documentation. Conduct impact analyses for system upgrades, new integrations, and regulatory changes (e.g., TEFCA, 21st Century Cures Act), ensuring scalability, performance, and compliance. Serve as the primary escalation point for complex integration issues, leading root-cause analysis, remediation planning, and stakeholder communication. Mentor Solution Architects, Solution Consultants, and integration engineers on Cerner integration best practices, API management, and interoperability standards. Engage clinical leadership, IT governance, and external vendors to validate integration designs, secure stakeholder buy-in, and manage vendor relationships. Facilitate domain, issue, and change management strategies, ensuring alignment with Adventist Health’s enterprise architecture and security policies. Support go-live and post-go-live phases, including cutover events, regression testing, and performance optimization of integration workflows. Technical Skills: Expert knowledge of Cerner Millennium’s integration engine, including Cerner Open Engine, Ignite APIs, and FSI (Foreign System Interface). Experience with middleware platforms (e.g., Mirth, Rhapsody, Cloverleaf) and API management tools (e.g., Apigee, MuleSoft). Advanced skills in DA2, Cerner Command Language (CCL), and Oracle/SQL for data transformation and validation. Familiarity with cloud-based integration architectures, including Cerner Millennium+ and Oracle Cloud Infrastructure (OCI). Experience 10–15 years of experience in healthcare IT integration, with at least 8 years focused on Cerner Millennium implementations and integrations. Proven track record of leading large-scale integration projects across multi-facility health systems, including HIE, EHR-to-EHR, and third-party system integrations. Extensive experience with Cerner modules (e.g., PowerChart, PharmNet, PathNet, RadNet, Revenue Cycle) and their integration with external systems (PACS, LIMS, Pyxis, Clairvia). Demonstrated success in managing complex integration workflows, including real-time data exchange, batch processing, and high-availability environments. Prior experience in client-facing roles, facilitating stakeholder workshops, and presenting to executive leadership. Soft Skills: Strategic thinker with the ability to align integration solutions with clinical, financial, and operational goals. Exceptional leadership and mentorship skills to guide cross-functional teams and foster a culture of innovation. Outstanding communication and facilitation skills, capable of translating complex technical concepts to non-technical stakeholders. Strong stakeholder management and negotiation skills to navigate relationships with clinical leaders, IT teams, and external vendors. Proven ability to manage high-pressure situations, resolve conflicts, and drive consensus in complex, multidisciplinary settings. Agile and adaptable to evolving healthcare technologies and regulatory requirements. Qualifications any Range of Year Experience-Min Year 10 Range of Year Experience-Max Year 15

34554BR Minnesota Job Description Lab Solution Architect Location: Remote Summary The Lab Solution Architect designs comprehensive solutions across the Cerner Millennium Lab suite (GL,BB, Micro, AP), with expertise in PathNet, LIMS integration (Spectra, Lab Data Repository), and reference lab interfacing, aligning with Adventist Health’s quality, regulatory, and operational targets. Core Responsibilities Lead design for specimen tracking, order/results management, and bi-directional interfaces (PathNet, Spectra, reference labs). Define enterprise standards for domain rule management (CCL, DA2) supporting quality control alerts and compliance. Architect data models and mapping guides for Lab Data Repository integrations and middleware (Mirth, Cloverleaf). Oversee custom rule development for lab decision support (e.g., critical value alerts) and advanced reporting. Collaborate with offshore teams to translate architecture into detailed low-level designs and interface specifications. Conduct impact analyses for version upgrades, performance tuning, and data retention policies. Serve as primary escalation point for lab system issues, driving root-cause analysis and remediation efforts. Technical Skills & Certifications: Expert knowledge of Cerner Millennium PathNet administration. Preferred: Lab Informatics certification Experience: 8–10 years architecting Cerner Lab solutions, including PathNet and reference lab interfaces. Proven record of delivering high-availability lab informatics in multi-facility settings. Soft Skills: Excellent stakeholder management with pathologists and lab leadership. Strategic mindset with clear communication skills. Leadership presence to drive technical consensus. Qualifications any Range of Year Experience-Min Year 8 Range of Year Experience-Max Year 10

34551BR Minnesota Job Description Nursing & Clinical Ancillary Solution Architect Location: Remote Core Responsibilities Architect solutions for inpatient (eMAR, PowerForms, PowerPlans) and specialty streams (OB module, ED triage, Perioperative). Support Materials Management, CBORD nutrition, and Clairvia staffing interfaces (FHIR, HL7) across all ancillary services. Oversee custom Discern CCL and DA2 rule development for clinical decision support, alerts, and advanced reporting. Collaborate with offshore teams on low-level design artifacts: mapping guides, interface specs, and domain rule libraries. Lead impact analysis for upgrades (e.g., eMAR enhancements, OB module extensions), balancing performance, scalability, and regulatory compliance (TJC, CMS). Serve as escalation point for complex technical issues, conducting root-cause investigations and communicating with nursing leadership. Mentor consultants and junior architects on module best practices, including OB rounding, ED workflow optimization, and Clairvia roster management. Engage clinical educators, nurse informaticists, and IT governance to validate design assumptions and secure stakeholder buy-in. Technical Skills & Certifications: Expert in Cerner Millennium Nursing (eMAR, PowerForms, OB, ED), Clairvia staffing) Proficiency in CCL, DA2, domain management, and mPages for nursing workflows. Deep understanding of HL7 v2.x/FHIR integrations for ancillary services and device interfacing (e.g., IV pumps). Preferred: Cerner Certified Architect – Nursing Informatics; certification in perioperative informatics. Experience: 8–10 years architecting Cerner nursing and ancillary solutions, including high-customization environments (OB, Periop, ED). Proven leadership in large-scale clinical system deployments across multi-facility health systems. Soft Skills: Strong stakeholder management bridging clinical and technical teams. Strategic vision with excellent written/presentation skills. Leadership presence and consensus-building aptitude. Qualifications any Range of Year Experience-Min Year 8 Range of Year Experience-Max Year 10

Build and manage a robust vendor ecosystem for solar and electrical materials. Lead commercial negotiations and achieve cost efficiency across sourcing. Ensure smooth operations using digital tools (ERP/Zoho/Excel) for procurement, PO tracking, and escalation management. Oversee accurate and auditable inventory, stores documentation, and reporting. Drive quality checks, vendor evaluation, and maintain vendor scorecards. Optimize inventory to avoid stock-outs and maintain just-in-time deliveries. Generate MIS reports to track costs, consumption, delays, and risks. Stay updated with market trends, innovations, and solar industry pricing.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role As a Senior Network Operations Specialist, you will be responsible for monitoring, maintaining, and enhancing the performance, security, and integrity of the organization’s network infrastructure. You will provide high-level technical support, lead problem-solving efforts, and contribute to strategic network planning and implementation projects. Your Role Accountabilities OPERATIONS/PROJECT MANAGEMENT Network Monitoring and Maintenance (40%) - Monitor network performance to ensure high availability and reliability. Perform routine inspections and maintenance of network systems to prevent potential disruptions. Implement upgrades and patches to network hardware and software to improve performance and security. Issue Resolution and Support (30%) - Provide advanced technical support for incident and problem resolution, acting as an escalation point for complex issues. Collaborate with IT team members and external vendors to resolve network-related issues promptly. Use network management tools to analyze network traffic and identify root causes of performance bottlenecks. Network Requests (20%) - Participate in the review and completion of service requests for the network infrastructure. Ensure that all requests are resolved within documented SLAs. Documentation and Compliance (10%) - Maintain comprehensive documentation of network configurations, processes, and service records. Ensure compliance with internal policies and external regulations related to network operations. Conduct regular reviews and audits of network security measures and protocols. Qualifications & Experiences Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in network administration or operations in a complex network environment. Extensive experience with various network protocols (TCP/IP, DNS, DHCP), network operating systems, and network hardware platforms. Extensive experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc. Excellent communication and interpersonal skills. Proficiency in using network management and analysis tools like SolarWinds, Wireshark, or similar. Hours of work will be 3pm to 11pm weekdays local time (Second Shift) Minimal travel anticipated for this position Must have the legal right to work in India How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role As a Senior Network Operations Engineer, you will be responsible for monitoring, maintaining, and enhancing the performance, security, and integrity of the organization’s network infrastructure. You will provide high-level technical support, lead problem-solving efforts, and contribute to strategic network planning and implementation projects. Your Role Accountabilities OPERATIONS/PROJECT MANAGEMENT Network Monitoring and Maintenance (40%) - Monitor network performance to ensure high availability and reliability. Perform routine inspections and maintenance of network systems to prevent potential disruptions. Implement upgrades and patches to network hardware and software to improve performance and security. Issue Resolution and Support (30%) - Provide advanced technical support for incident and problem resolution, acting as an escalation point for complex issues. Collaborate with IT team members and external vendors to resolve network-related issues promptly. Use network management tools to analyze network traffic and identify root causes of performance bottlenecks. Network Requests (20%) - Participate in the review and completion of service requests for the network infrastructure. Ensure that all requests are resolved within documented SLAs. Documentation and Compliance (10%) - Maintain comprehensive documentation of network configurations, processes, and service records. Ensure compliance with internal policies and external regulations related to network operations. Conduct regular reviews and audits of network security measures and protocols. Perform other duties as needed Qualifications & Experiences Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in network administration or operations in a complex network environment. Extensive experience with various network protocols (TCP/IP, DNS, DHCP), network operating systems, and network hardware platforms. Extensive experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc. Excellent communication and interpersonal skills. Proficiency in using network management and analysis tools like SolarWinds, Wireshark, or similar. Hours of work will be 7am to 3pm weekdays local time (First Shift) Minimal travel anticipated for this position Must have the legal right to work in India How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Details: Job Description Role name: Cloud and Datafabric Delivery Manager Area: APAC Job Summary We are seeking a talented and experienced Cloud and Datafabric Delivery Manager to lead our teams in delivering managed services to our customers level 2 and 3 support on Cloud/DevOps/Backup and Storage-related technologies. The ideal candidate will have a strong background in people management and be well-versed in the technologies utilized by our team. The Cloud and Datafabric Delivery Manager will be responsible for overseeing the day-to-day activities of the teams, ensuring timely delivery of services, and maintaining high levels of customer satisfaction. He/she is responsible for the relationships with the TSMO/TPMO teams during service transition. Cloud&Datafabric Delivery Manager will report to Cloud& Datafabric Domain Lead and will be responsible for driving the delivery and the projects associated to Cloud, Backup and Storage services. Main Responsabilities Overview: Leading a team of Technical Team Leads/ Technical Engineers delivering Cloud, Storage, Backup projects\services on time and within budget for the domain they have responsibility. Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line function and geographic responsibilities Work with his Technical Team Leaders/ Technical Engineers and Domain Lead to determine necessary activities to successfully deliver projects\services throughout the given service line. Ensure that the right type and number of resources that are required to fulfill the planned projects\Services are available and in place through cooperation with recruitment, HR and Technical Team Leads. Understanding the pipeline of demand and work with HR and Technical Team Leads, to ensure an appropriate supply of resources. Delivers customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution. Responsible for SLA and KPI reporting and optimizing processes, support coverage and overall CSI for the given service line. He/she is also expected to contribute to the wider goals of INFRA IT Services. Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency to the HCI service experience. Holding the teams to the highest standards, project discipline and accountability. Support the team members in their professional growth through training roadmap and objectives aligned with the HCI Tower goals. Define objectives that align with the higher goals set by Domain and Tower Leads. Track team progress towards the achievement of these goals. Actively participate in the development of the service offerings and ensure they align with internal capabilities. Ensure that the Cloud DevOps, Backup and Storage Team aligns with the Customer Statement of Work Documents and other standards and regulatory requirements that govern delivery. Build and maintain strong relationships with technical service coordinator and delivery managers, including regular communication and reporting on service delivery and overall customer satisfaction. Support the professional development of each Technical Team Lead. Serve as an escalation point for customer concerns for the Cloud and DataFabric delivered services. Manage multiple Tech Team Leads to deliver services in alignment with solutioned structure with transparency to Domain Lead, HCI Tower Lead as well as to customer stakeholders. Identify, manage and resolve complex issues, preventing escalations, where possible Demonstrate, by example, in-depth knowledge of the INFRA competency principles and practices, including coaching, learning and mentoring. Leader and team player - sets example for team members. Create an open, honest, accountable and collaborative team environment Job Requirements Details: Knowledge and Skills Requirements: 5+ years of process development and delivery, ITSM and client relationship management in a technology environment. Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change Comfortable working in a matrixed organization with excellent communication and networking skills. Strong collaboration skills to build teams across business boundaries Leadership skills to successfully lead large, diverse and virtual teams. Agile working experience necessary. Drives operational improvements and efficiencies through the creation and implementation of rigorous process and controls, acts as a gatekeeper for quality. Experience in a cross-border role, successfully managing multiple complex projects at global level and regional. Good knowledge of Cloud DevOps/Backup/Storage related technologies and tools used. Good understanding of ITSM specific tools like JIRA, ServiceNow and others. Proven ability to manage a team, including goal setting, coaching, and performance management. Excellent communication and interpersonal skills, with a customer-centric approach. Ability to manage multiple priorities and drive results in a fast-paced environment. Bachelor's degree in computer science or related field, or equivalent experience. Other Requirements: Global travel may be required. English Business Fluent Additional language is an asset. Certification Requirements: Familiarity with ITIL v3 or 4 would be advantageous Certifications in Project Management, Business Analysis and Project Assurance would be beneficial to performing this role. Good understanding on Cloud Environment(GCP/AWS/Azure) or Backup Technologies( Veeam/Rubrik/CommVault) or Storage ( DELL PowerVault/PowerStorage, Netapp) would be advantageous

Role Responsibilities: Provide project management across cross-process teams to ensure successful delivery of assigned projects Responsible for Digital ERP manufacturing and Warehousing Solutions required to support all Pfizer Manufacturing plants focused on the APAC region Drive deliverables like test planning and execution for assigned project in the Warehouse Management and Manufacturing area Support ERP EWM and WMS solutions in collaboration with business and Digital stakeholders. Design, configure, and develop solutions to support Plant operations using technologies such as SAP EWM / MM / PP Responsible for solution delivery, solution availability, user experience, continuous improvements for all ERP Manufacturing and Warehousing solutions. Assist with creation of training guide and user communication for new functionality Communicate effectively with stakeholders at various locations, focused on but not limited to APAC region, to ensure that they are adequately informed about the status of requests submitted by them and are kept abreast on progress made and issues encountered. Take responsibility for the deliverables and ensure cost and timeline commitments made to the business are adhered Stay abreast of new technology trends and look for ways to apply new technologies where applicable Engage with cross functional teams including key business stakeholders within Pfizer Global Supply (PGS) and Digital colleagues specially with MES and external Warehouse management systems, to contribute to the business process and system development life cycle. Execute and manage testing lifecycle of new developments including but not limited to SAP PP, WM, QM, MM and SAP Fiori. Basic Qualifications: Bachelor’s degree in computer science, Engineering or Supply Chain degree and 5 years of relevant experience 7 years' experience in IT system design and/or delivery, 3+ years in Pharma or business process experience Business process knowledge of Manufacturing and warehousing operations of large plants At least 5 years of experience working on SAP Production Planning and Warehouse Management modules, plus very good knowledge of interfaces with MES and Warehouse management systems. Knowledge and experience in SAP Extended Warehouse Management (EWM) IDOCS and integration points with Materials Management, Process Order Execution and Warehouse Management. Experience in S4 Hana will be preferable. Demonstrable experience in software development lifecycles using agile principles and DevOps practices A thorough understanding of system GMP /GDP requirements in detailed knowledge of IT system design and the maintenance lifecycle in GMP environments. Knowledge or familiarity with the production support process, including tasks, escalation routes, communications, and other related activities Proven track record of a successful team lead and solution design. Excellent written and verbal communication skills, with the ability to communicate with business and technical people alike Excellent presentation and facilitation skills, with the ability to interact with various levels of management Excellent organization and problem-solving skills Excellent leadership and project management skills Quick learner. Demonstrate initiative and ownership. Ability to operate in a global multi-cultural environment of time zones and requirements High degree of business process acumen understanding the life cycle of product creation (Plan, Source, Make, Deliver, Return). Preferred Qualifications SAP Quality Management and industry experience Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact. Physical/Mental Requirements Able to manage contract resources if needed. Mentally strong, able to communicate well and work with Teams. Non-standard Work Schedule, Travel Or Environment Requirements Travel as needed PHYSICAL/MENTAL REQUIREMENTS Able to communicate and work with teams Non-standard Work Schedule, Travel Or Environment Requirements 20% Travel as needed Work Location Assignment: On Premise Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. Information & Business Tech

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about cybersecurity and looking for an exciting role where you can make a difference? If so, we have an opportunity for you! As a Security Specialist at Kyndryl, you will play a crucial role in enabling and securing our customer organizations, cultures, and ecosystems. Your responsibilities will be varied and dynamic, spanning asset classification models, risk assessment reports, information security policies, security solution scenarios, implementation plans, organization models, procedures, security services, security effectiveness evaluation reports, and security awareness workshops. You will be tasked with configuring, monitoring, and managing the performance of networks to maintain the quality of services, while also protecting organizational infrastructure from malicious cyber-attacks. As a key member of our team, you will assess, predict, prevent, and manage the risk of IT infrastructure and data, helping our customers stay ahead of the curve and ensure their systems are secure. You will develop and implement security policies and procedures, working closely with other departments to ensure that all security measures are in place and operating effectively. But that is not all – at Kyndryl you will have the opportunity to explore innovation in CyberSecurity data science – taking information that has been gathered and looking for areas to have that “Ah Ha” moment. Drawing conclusions and patterns from the data across single and multiple clients. Creating new ideas in the area of risk management and risk quantification. In addition to your technical responsibilities, you will also play a key role in raising awareness of potential security threats through technical security training on best practices. This is an exciting opportunity to help shape the culture of our clients' organizations and make a tangible impact on their security posture. If you have a passion for cybersecurity – governance, risk and compliance, are looking for a challenging and dynamic role, and want to work with a team of like-minded individuals, then we want to hear from you! Join us as a Security Specialist and help us secure the future of our clients' organizations. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Primary Domain Skills Area 1 any 2 SIEM Solution as L3/ SME level ( SIEM Platforms (Splunk, QRadar, ArcSight, LogRhythm) : + Secondary Domain Skills Area 2 : Any 2 EDR/XDR (CrowdStrike, Sentinel One, Defender for Endpoint, Trellix or NAC ( Cisco ISE , Forescout NAC , Aruba Clear Pass ) Key Responsibilities: Siem Configuration/ Management: Configure, manage and Deploy SIEM / EDR Solution including like ( Splunk, ArcSight, CrowdStrike Falcon, Microsoft Defender) Develop, Manage Policy rules. Perform upgrades, patching, and integration with deferent device feeds. SIEM Security Monitoring & Incident Response: Analyse security events and alerts to identify potential threats. Collaborate with different teams to investigate and respond to incidents. Create and maintain incident response playbooks and escalation procedures. Design and Consulting: Provide consulting on security architecture and best practices for SIEM / EDR deployment strategies Design log onboarding strategies for new applications and infrastructure. Conduct log gap analysis, risk assessments and compliance audits (e.g., PCI-DSS, ISO 27001). *Automation and Reporting: Automate alerting and reporting using scripting and orchestration tools. Generate compliance and executive reports for stakeholders. Secondary Skills: Experience with SOAR/ XDR platforms (e.g., Palo Alto XSOAR, Palo Alto Cortex XDR, Microsoft Defender XDR). NAC Configuration & Management Design, configure, and maintain NAC of various OEM ( Cisco or Forescout or Aruba . ) Create authentication ,authorization and posture policy for user Create device authentication, authorization policy and shell profiles Good knowledge of TACACS/Radius protocols Expert knowledge of Design and architecture . Deep Knowledge of integration of NAC with other network and other infrastructure components ( ie Switches , wireless controller , firewalls, AD , LDAP ) Familiarity with directory services like AD and LADAP Troubleshooting knowledge of NAC ( Cisco ISE, Forescout etc) Design and Consulting: Provide expert consulting services on network security design and architecture. Develop secure network designs tailored to client needs, ensuring compliance with regulatory requirements. Collaborate with clients to understand their security requirements and provide customized solutions. Create and maintain detailed network documentation, Network Diagrams and procedures. Conduct regular security assessments and audits to identify and mitigate vulnerabilities. Provide the training session to colleague and customer team members. Incident Handling: Lead the response to major security incidents, including detection, analysis, containment, eradication, and recovery. Develop and implement incident response plans and procedures. Conduct post-incident reviews and provide RCA. Good understanding on peer device technology like router switch’s and how these technology work e,g ARP, MAC , DNS , SNMP, VRRP, Routing. Excellent troubleshooting skills on wireshark captures / PCAP etc Qualifications: Education: Graduate in Computer Science/IT/Electronics Engineering or equivalent University degree. Experience: Candidates should have at least -12+ years of experience working in Security Domain ( SOC, Implementation and or Consultancy of Security Solutions . Certifications: Relevant certifications such as CCIE Security or CCSE or PCNSE equivalent. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We’re Accenture Marketing Operations. We’re the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations. Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our client’s business while accelerating time-to-market and operating efficiently at scale. We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses. You will be aligned with our Functional and Process Excellence vertical and help us provide consulting support to solve for strategic and operational business problems for our global client’s leveraging Transformation methodologies and assets. You will be working as a part of the Business Transformation team which drives continuous improvement projects and interact with client or internal stakeholders to drive and influence improvement objectives. This team is responsible for breaking down the end-to-end process to identify automation/improvement opportunities and create automation/transformation roadmaps. This team is also responsible for delivering large scale end-to-end process transformation projects for global clients. The Project Delivery Excellence team focuses on developing and implementing a strong foundation of processes, systems, measurements, and controls that can help deliver high-performance consistently. The team is responsible for delivering the articulated client value proposition to drive high-value outcomes for their business. They proactively identify the key issues because of which there may be any escalation from internal or external (client)stakeholders. The team typically works on Six Sigma & Lean Projects. What are we looking for? Drive continuous improvement projects and interact with client and internal stakeholders to drive and influence improvement objectives. Responsible for breaking down the end-to-end process via Lean methodologies to identify automation/improvement opportunities and create automation/transformation roadmaps Well versed with Operation excellence concepts like VSMs, SOP, Swim Lane Process Maps, FMEA, Control Charts, RCA’s etc and other quality methodologies Should have delivered large scale end-end Process Transformation projects or have brought about process improvement in their marketing operations Extensive experience in managing high-performance and cross functional teams and delivering large scale transformation projects Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured Well versed with Marketing technologies & leading analytics tools, AI and Analytics plus and have a proven track record of implementing Digital solutions or platforms. Any Digital Marketing and Analytics Certification will be a plus 12 -15+ yrs of overall experience in Business Process Management Six Sigma Green/Black Belt with Quality improvement and Lean Deployment background is a plus Roles and Responsibilities: Develop or maintain process performance measurements, determine process performance baselines, and statistically analyze metrics to identify areas for process improvement. Drive projects to improve productivity and SLA performance Drive strategic quality plan at the operational level, define and implement strategic initiatives to ensure success in the deployment of operational excellence practice Lead and/or support process improvement teams across a variety of groups and foster a culture of early problem identification, timely resolution and employee engagement Drive rigorous metrics to evaluate performance and drive reduction in variability/defects in critical business processes Identify Analytics opportunities in processes and create roadmap to transform reactive problem-solving approach to predictive and prescriptive techniques Develop thorough understanding on Robotic Process Automation and drive E2E opportunity identification and implementation across processes to deliver transformational efficiency & business outcome lift Drive transformational initiatives and process improvements through digitization and analytics to get real time insights of process health Develop understanding on Cognitive Intelligence (Artificial Intelligence- ML, Neural Networks) and identify opportunities to address problems such as unstructured and non-standard inputs, judgement etc. and deliver business impact through improved scalability, efficiency, quality and reliability Develop short- and long-term strategic business plans to align resources to meet future customer needs and drive superior operating results Manage quality and lean six sigma strategy to facilitate continuous improvement of services consistent with established industry standards, government regulations and customer requirements Facilitate identification & execution of Process improvement projects through the operational excellence agenda and manage end to end cost optimization/digitization projects for various clients Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) & drive productivity score of the assigned project on a regular basis Work in a matrix structure, collaborate with client/ internal stakeholders to improve processes and drive client value through intelligent marketing frameworks, Any Graduation

Overview of Citi: Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity Established for more than 200 years, Citi is deeply embedded in the financial services sector and is represented in nearly every asset-class. Citi's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Citi Global Wealth Management and Citi Private Bank are all leaders in their respective fields, contributing significantly to Citi's performance We are an equal opportunity employer Job Description: Team/Function Overview: Citi Technology are seeking a highly motivated IT professionals to join our Applications Support team in Mumbai. The Applications Support group is responsible for the production environment for a wide range of applications used by Finance, Risk, Compliance and Human Resources functions within the company. The team provides technical support to internal end-users and monitors the health of system’s processing across Citi’s proprietary applications and tools. Given Citi’s global presence, the successful candidate will support global and/or regional applications to ensure seamless 24 x 7 support working closely with counterparts globally in a follow-the-sun model, along with application development teams, technology infrastructure teams, project teams and the internal Finance, Compliance and/or HR business lines. Key Responsibilities We are searching for a highly motivated and enthusiastic person who will provide front line support Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production platform Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution. Monitor system processing, infrastructure alerts, batch failures, and recover processes when required in partnership with other technical support teams. Communicate effectively with operations, technology, and business partners on a regional or global basis. Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals. Interact with software vendors to provide best solutions to business problems. Participates in disaster recovery testing Participate in application releases, testing and deployment into production if required. Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications 2-4 years of experience in System Analysis, applications support roles. Knowledge or working experience with Unix or Linux environment. Knowledge of ETL jobs. Knowledge or working experience on relational databases - Oracle, Microsoft SQL. Should have good knowledge in database level analysis to trace issues to closure. Extensive experience in writing complex and efficient SQL DML statements is a plus. Experience in Incident, Problem Management: Incident tracking & reporting. Managing ticketed query system. ServiceNow knowledge is a plus (ITIL) Strong design & execution bend of mind to help resolve complex technical issues. It is desired but not mandatory to have experience with ETL/Database Development tools. Passion for technology, eager to learn and make a career in Technology Knowledge on data analysis and reporting tools is a plus Intermediate or Advanced English Bachelor's Degree in Comp science, IT, or other engineering disciplines. Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills, knowledge, or work experience ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Job Description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Performance Tester/Consultant Specialist. In this role, you will have to: A senior full stack performance testing engineer with experience and knowledge around various Performance, Stress testing tools, SQL, Shell scripting, Control-M job, API Development, Design Patterns, SDLC, IAC tools, testing and site reliability engineering. Define and implement best practices for software performance testing, framework, and patterns, including testing methodologies. Generalist with the breadth and depth of experience in CICD best practices and has core experience in testing (ie. Performance testing/TDD/BDD/Automated testing/Contract testing/API testing) Contributes to architectural discussions by asking the right questions to ensure a solution matches the business needs Identify opportunities for system optimization, performance tuning, and scalability enhancements. Implement solutions to improve system efficiency and reliability. Build Performance assurance procedures with the latest feasible tools and techniques, establish Performance test automation process to improve testing productivity. Responsible for end-to-end performance testing and engineering life cycle - technical scoping, performance scripting, testing, and tuning. Analyse the performance assessment results and provide recommendations to improve performance or save infrastructure costs. Represent at Scrum meetings and all other key project meetings and provide a single point of accountability and escalation for Performance testing within the scrum teams. Advise on needed infrastructure and Performance Engineering and testing guidelines & be responsible for performance risk assessment of various application features. Work with cross-functional team, opportunity to work with software product, development, and support teams, capable of handling tasks to accelerate the testing delivery and to improve the quality for Applications at HSBC. Able to provide support in product/application design from performance point of view. Apply thinking to many problems across multiple technical domains and suggest way to solve the problems Excellent verbal and written communication skills to articulate technical concepts to both technical and non-technical stakeholders. Able to communicate plans, status, and results as per target audience. Requirements To be successful in this role, you should meet the following requirements: Be responsible to deliver performance testing and engineering projects Familiar with following performance testing tools. Micro Focus LoadRunner Enterprise (VuGen, Analysis, LRE OneLG) Protocols: HTTP/HTMP, CITRIX. JMETER, Postman, Insomnia Familiar with following observability tools. AppDynamics, New Relic, Splunk, Geneos., Datadog, Grafana Knowledge of following will be an added advantage. GitHub, Jenkins, Kubernetes, Jira & Confluence. Programming and scripting language skills in Java, Shell, Scala, Groovy, Python. WebLogic server administration. Familiar with BMC Control M tool. CICD tools e.g. Ansible, G3, AWS RO UNIX/Linux/Web monitors & performance analysis tools to diagnose and resolve performance issues. Experience of working in an Agile environment, "DevOps" team or a similar multi skilled team in a technically demanding function. Experience of working on performance testing and tuning of micro-services/APIs, Desktop applications, Webapps, Cloud Services, ETL Apps, database queries. Experience of writing/modifying performance testing scripts, Implementation & usage of automated tools for result analysis Experience of working on performance testing and tuning of Data warehouse applications doing batch processing on various stages of ETL and information delivery components. You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Manager, Platform Architecture Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview - A Manager will provide leadership and direction for the Service Delivery team within Operations and Technology which includes Systems Architecture and Systems Engineering resources in support of technologies & processes utilized to maintain and drive enhancements to Mastercard’s Middleware infrastructure. Infrastructure Design Engineering is a team of Engineers responsible for the analysis and design and Build of the infrastructure framework to fit the application, platform or system needs in-line with MasterCard's operational standards and principles. Infrastructure Design Services is engaged from the beginning of the analysis and design ,build phase to work with the application team(s) and other critical teams within Mastercard to ensure that the completed infrastructure and application architecture aligns with MasterCard’s security, scalability and availability standards. Infrastructure Design Services' primary deliverable is the TAD (Technical Architecture Document) which details the infrastructure design for the application, platform or system. ROLE Successfully lead definition, development and delivery of major cross-department initiatives with broad scope and long-term business implications. Partner with business to identify innovative solutions and drive strategic decisions. Develop business case in alignment with the MasterCard objectives. Actively look for opportunities for Innovation and creative problem solving. Identifying process gaps, provide estimates for business solutions, define the initial scope/requirements of the project and manage the scope during the life-cycle of the project. Plan overall project scope as well as define scope for each phase and iteration to meet business needs/time-to-market needs. Ensure each project or effort is adequately staffed, trained and managed and completed within approved manpower and budget guidelines. Ensure personnel have appropriate skills and behaviors; and effectively communicate performance results; as necessary. Perform strategic planning; financial planning; administration and management of department. Facilitates the development, delivery, and rollout of platform architecture blueprints, standards, and roadmaps for platform and infrastructure components Manages customer communications and serves as an escalation point as problems arise, partnering with design engineers to remove bottlenecks Defines, implements, and communicates approaches and new technologies to achieve optimal performance, reliability, and security, identifying areas for product/network improvements and communicates on these approaches Monitors Mastercard's platform security to ensure effective network safeguard processes are in place Manages the architecture oversight process and ensures issues and their corresponding exceptions or corrective action plans are tracked and managed Manages a team, conducts goal setting and performance appraisal processes, mentors and coaches new technical talent within the organization Provides reports and metrics used by senior leadership Education BS Degree or equivalent combination of experience and formal education. All About You Budget and Resource Management experience Experience including some management experience (including multiple diverse teams and formal performance reviews). Managing financials for multiple projects and programs. Knowledge of web servers, web application servers, Unix, monitoring tools and web security principles helpful. Formal business or management training including Project Management, Strategic Planning, some finance experience and related curriculum. Understanding of and advanced experience with Systems Architecture and Systems Engineering concepts and methodologies. Experience with five to eight years of methodology is required. Demonstrate Mastercard core competencies and proven ability to embody Mastercard Leadership Principles. Skills/ Abilities Ability and knowledge to assist in policy development and demonstrate knowledge of the business organizational strategy. Ability to establish plans, coach co-workers and demonstrate adaptability along with strong verbal and written communication skills. Ability to focus on customer needs and to provide overall business or technical project planning for product enhancements. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.