8515 Escalation Jobs - Page 5

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Mortgage(Originations). Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Description: Global Delivery Derivatives COE Role Summary This role is in Coimbatore for Derivatives Service Delivery team. This is an onsite role with a shift covering North American hours in India however flexibility to be available for ad-hoc meetings may arise from time to time. Primary Job Duties And Responsibilities Ensure effective operations delivery day to day across North America Futures & Options and CCP teams based in Coimbatore and Pune. This will also include Change Management and Outsourcing governance. Drive a culture of risk excellence including control enhancement, open and transparent communication, timely escalation and remediation of issues as they arise. Develop a sense of belonging where teams operate as ‘One State Street’ beyond functional structures to share knowledge, drive best practice, and create rotation opportunities. Coimbatore is a multi-team location within DCoE. Implement adequate processes to ensure teams achieve internal and external SLAs/KPI’s and ensure that delivery teams are properly staffed and positioned to deliver upon commitments including partnering and influencing functional leadership. Implement consistent service delivery standards and technology aligned with global model to deliver service excellence whilst driving efficiency and reducing bespoke models. Implement appropriate oversight procedures and business controls to ensure compliance with internal and external outsourcing regulations Act as senior service delivery partner to the country head of DCoE working along with other peers to ensure senior level service delivery engagement with clients and prospects. Act as local escalation point for client and service delivery issues and bring all players together across DCoE and the broader organization to own and drive remediation. Proactively engage in client solution initiatives and GD Simplification to ensures new business opportunities are properly supported and executed. Do More with Less as the theme. Manage and take ownership of risk including ops, compliance, regulatory & audit requests for Coimbatore including teams that are led and managed by other peers. Be the local point of contact for your peers’ team in that location akin to a Site Leader of Coimbatore for DCoE. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations (AVP+) Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally Responsible for execution of the overall business plan in assigned areas, including management to financial and operational efficiency budgets. Given the leadership role, demonstrate strong focus in all aspects of Human Resource management including talent acquisition strategy; onboarding execution; training and development; staff rotation; span-of-control; overtime discipline; turnover reduction; feedback mechanisms; etc. Drive pay for performance with a focus on rewarding the future talent pool Responsible for the direction and training of direct reports and the ongoing evaluation of their managerial performance. Drive proactive development and succession planning across all layers of Operations management. Commercial Acumen – Understanding of budgets, forecast, cost management is a must including working with BU lead and other stakeholders to build cost efficiency Scope Distinction & Independent Action The role requires strong collaboration with Global/regional partners for local execution of global/regional operating model strategies. Minimum Job Specifications Equivalent to a B.S. degree in Finance, Business, Accounting, or related field. Fifteen or more years of leadership experience, preferably in the financial services organization. Detailed understanding of Asset servicing operations, Derivatives, Reconciliation, Middle & Back Office operations Excellent leadership, interpersonal, organizational and communication skills. Ability to develop business relationships with various levels of management within local and global stakeholders . Strong problem resolution and analytical skills, ability to drive strategic change About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Job ID: R-773820 Show more Show less

Roles & Responsibility: I. Handling Technical Support Calls & Tickets II. Resolving issues - Remote Access, Phone Support, etc. III. Performing Installation & Configuration of IceWarp, MySQL, SSL, Linux & Windows Server OS IV. Monitoring Servers (IceWarp, MySQL, etc) V. Performing Migration VI. Handling Presales queries (L1/L2) VII. Handling important/urgent calls during non-office hours VIII. Providing Support during Emergency as required (Off hours) IX. Should Handle atleast 30 Tickets per month when in support role X. Should handle atleast 4 implementations in a month XI. Handle escalation from Customer (as per escalation matrix) Key skills: Messaging Administrator, Windows server, Linux server, System Administrator Knowledge Required: a) Administration of Windows b) Administration of Linux (CentOS, Debian, Ubuntu) c) Network level skills d) Email protocols (SMTP, POP3, IMAP) e) MS SQL Server, MySQL Server (Installation, configuration, fine tune, backup restore, query execution, troubleshooting) f) Experience with ActiveDirectory and LDAP. g) Experience with the administration of mail server MS Exchange/Lotus Domino/Postmaster/Zimbra/Mdaemon h) Virtualization (VMWare, HyperV) i) Knowledge in SSL Certificates j) Knowledge of helpdesk/ticketing system (Kayako/Zendesk) k) Technical understanding (Systems, Database, Networks) l) Very Good communications skills - English, written & spoken m) High customer orientation, communication strength, team ability n) Self-initiative / motivation / willingness to learn o) 5+ years of experience in the same domain Job Type: Full-time Pay: ₹500,000.00 - ₹600,000.00 per year Shift: Day shift Work Days: Monday to Friday Application Question(s): Notice Period Experience: Administration of window: 4 years (Preferred) Active Directory: 4 years (Preferred) Linux: 4 years (Preferred) mail Server: 4 years (Preferred) Work Location: In person

Job ID: 1295 Location: Fully On-Site, Noida, Uttar Pradesh, IN Job Family: Supply Chain Job Type: Permanent Employment Type: Full Time About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The Transport Logistics Specialist is responsible for managing and optimizing transportation operations, ensuring the timely and cost-effective delivery of goods. This role involves coordinating with internal departments and external partners to plan, track, and resolve transportation issues, ensuring that goods are transported efficiently, safely, and in compliance with regulations. Key Responsibilities Coordinate scheduling activities for assigned part numbers using MRP planning system. Act as a focal point and monitor assigned material suppliers to ensure that material delivery dates meet the needs of assembly lines in the plants. Provide visibility to customer plants on material availability. Identify and react to material requirements that may not meet suppliers capacity/feasibility, properly coordinating the escalation process within the CNH Purchasing organization. Negotiate schedules and logistic costs with suppliers, aiming at satisfactory delivery results. Define, monitor and share corrective action plans with suppliers in critical delay. Solve issues with invoicing from the Supplier/passive payments (Fiat Services). Anticipate shortages and expedite parts basing on destination Plant requests. Manage all delivery in advance, shipping materials to Customers (with their acceptance) or give back to suppliers, to ensure a lower stock level in CFS. Experience Required SAP, MS Office, especially Excel & Teams Should have 8 Years of Experience in similar profile. Preferred Qualifications Persons having experience in Agriculture & Construction equipment will be preferred. Capabilities in business process analysis, material planning processes and systems Very good capacity to work under pressure and with flexibility. Good relational skills Positive approach & behavior What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. MS Teams Support Engineer At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. The opportunity Operations Engineer has responsibilities within a team of L3 and supports various application platform services across a range of business portfolios. This individual will support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 Microsoft Teams support, Escalation management, Vendor management, Service/Change management and service roadmap deployment evaluations. Your Key Responsibilities Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Chat & Meetings, Audio conference, Microsoft Copilot and Teams Health monitoring Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs Responsible for handling Level 3 service requests and operational activities Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests Coordination with different escalation teams during high-risk Incidents or Projects Adheres to engineering methodologies, standards, and leading practices Provide feedback regarding engineering methodologies and various user requirements Produce accurate, brief, and clearly written documents tailored to audience needs and expectations Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors Execution of application environment tasks as required for incident resolution Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents Follow-up & respond to automated alerts on the health of systems Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments Adhere to EY and ITIL guidelines for Incident, Problem, and Change Management Ensures all work is carried out and documented in accordance with required standards, methods and procedures Responsible for assisting senior team members in research and development of new products and technologies Root cause analysis and service improvement solutions Skills And Attributes For Success Ability to work well within a multi-disciplinary team structure, but also independently Ability to work with 3rd party vendors (i.e., PSTN carriers, Cloud, MS, IBM) for escalation of issues Demonstrates analytical and systematic approach to problem solving Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences Personal drive to improve and develop as well as ability to improve work processes, find automation opportunities and areas for improvement Responsible to plan, schedule and monitor work activities to meet time and quality targets Responsible to absorb rapidly new technical information, business acumen, and apply it effectively Outstanding management, interpersonal, communication, and organizational skills Flexibility to adjust to multiple demands, work shift priorities, ambiguity, and rapid change Demonstrable basic knowledge of key products such as Skype for Business, Telephony, Voice over IP, Public Switched Telephone Network, Internet & Cloud computing Demonstrable platform support experience on Windows platforms and Azure cloud is an added advantage Demonstrable intermediate to advanced knowledge of operating systems and dependent platforms such as Microsoft Windows Basic understanding of networking/LAN/WAN & SDWAN concepts including but not limited to Quality of Service, Call Admission Control Basic knowledge in analytical tools and monitoring tools and usage of those tools Knowledge of troubleshooting tools and techniques related to networks and systems i.e., remote access tools, Windows Support tools, connectivity tests, etc Experience supporting applications, platforms, and/or services in clustered, federated, shared and/or virtual environments General understanding of various IT security concepts as they relate to production environments 10-15 years of related work experience Flexibility with rotational shifts will be an added advantage Other Details Participate in a variable shift pattern/On-Call rotation as needed Flexibility in scheduling with a willingness to work extra non-standard hours to meet business demands Ability to work well within a multi-disciplinary, multi-cultural team structure, but also independently Strong interpersonal and verbal and written communication skills Ability to meet agreed deadlines, with demonstrable productivity What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Windows Server Admin. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels. Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members. Responsibilities: Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services Working with cross-functional team members to drive business targets and deliver on shared team goals Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement) Presenting a training program and defined career path Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives Team management: Hire, train, and supervise customer support representatives Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery Training: Provide training and upskilling opportunities for team members Requirements Bachelor’s degree required Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls Superior communication skills, both verbal and written Detail- and client service-oriented Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook) Excellent organizational skills Ability to manage escalation path Willingness to work in 24 * 7 work environment Willingness to work on weekends with scheduled week offs as per business requirement Desired Experience Minimum of (3) years of experience in leading customer support teams Experience with Zendesk, Salesforce, Workforce Management recommended

Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer/Assistant Vice President acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution. What You Will Be Responsible For Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client Drive Reconciliation process excellence though proactive management of the exception lifecycle Responsible for service delivery and client sentiment, including direct client contact Support a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot. Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner. Own KPI, KRI & OKR's for your respective group. Result-oriented with an ownership and accountability mindset Understanding of cost/budgets , Lead/drive the same Drive pay for performance and culture. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations. Managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation What We Value Extensive asset management experience, including investment operations, reconciliations and fund accounting. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes. Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles. Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch. Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Additional requirements : Working from office 5 days a week About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Company: StateStreet Services Pvt Ltd. Job ID: R-773868 Show more Show less

Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer/Assistant Vice President acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution. What You Will Be Responsible For Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client Drive Reconciliation process excellence though proactive management of the exception lifecycle Responsible for service delivery and client sentiment, including direct client contact Support a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot. Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner. Own KPI, KRI & OKR's for your respective group. Result-oriented with an ownership and accountability mindset Understanding of cost/budgets , Lead/drive the same Drive pay for performance and culture. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations. Managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation What We Value Extensive asset management experience, including investment operations, reconciliations and fund accounting. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes. Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles. Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch. Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Additional requirements : Working from office 5 days a week About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Company: StateStreet Services Pvt Ltd. Job ID: R-773873 Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to source and hire the right talent against the requirements shared by the business and ensuring a positive employer brand experience for the candidate throughout the hiring process. ͏ Do 1. Hire the required talent from the different sourcing channels Understand business projections and urgency of talent requirements across order and cadre demands, skill type (type A/B/C), volume vs. niche etc. As per the talent requirements shared by the business, Create sourcing plan as per hiring channel mix and cost considerations Utilize job portals, consultants, employee referral to find the right fit from the industry/ within Wipro For the shortlisted candidates, facilitate the selection process with the technical panel As per the requirement by the business, facilitate different selection tests like technical programming language skills Conduct HR evaluation round and negotiate with the candidate(s) on the salary, position etc Take necessary approval from the tower lead/ head ensuring, hiring is strictly as per Wipro’s salary range, minimizing exceptions to meet average cost per candidate target Formally roll out the job offer to the selected candidate(s) and coordinate with him/ her for offer acceptance Motivate, engage and maintain relationship with the selected candidate(s) from time to time till their joining Coordinate with the HRSS team for background verification of the selected candidate Communicate with Business Teams and Managers to from time to time on the status of joining etc ͏ 2. Manage Candidate Experience throughout the recruitment process Conduct candidate connect and pre-hiring candidate engagement activities to ensure healthy joining ratio Adherence to Wipro guidelines, processes and protocols with respect to responsiveness, clarity, compensation structure, SLAs, quality and auditability in all candidate communication, and deliver Zero valid escalation on hiring process Resolve candidate concerns and manage candidate escalations, turnaround slightest negative experience Daily maintain the data on the recruitment tool (Synergy) and upload all the candidate documents from time to time Ensure the weekly/ monthly/quarterly dashboards are updated and readily available for the management review Conduct meetings with WMG teams to update on the progress, risk and issues involved in hiring for a position and seek help if necessary Follow checks and balances placed by the recruitment team and conduct regular reviews with the management to ensure reliability, quality and integrity of recruitment data in the system ͏ Deliver No. Performance Parameter Measure 1. Fulfilment Targets Numbers per quarter as per plan (Fulfilment ratio, net add) Numbers per quarter as per plan (Fulfilment ratio, net add) Numbers per quarter as per plan (Fulfilment ratio, net add) 2. Average Recruitment Cost Per Person Deviation from Wipro salary range - Numbers as per plan 3. Customer Satisfaction Candidate Experience – Zero escalations Hiring Manager satisfaction score – As per plan 4. Cost of hiring (Cost incurred on portals, vendors etc) Deviation from Channel Mix and Budget - as per plan 5. Compliance % Deviation from Source-to-Hire policies – Zero Online / Tool data reliability – 100% ͏ Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer/Assistant Vice President acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution. What You Will Be Responsible For Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client Drive Reconciliation process excellence though proactive management of the exception lifecycle Responsible for service delivery and client sentiment, including direct client contact Support a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot. Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner. Own KPI, KRI & OKR's for your respective group. Result-oriented with an ownership and accountability mindset Understanding of cost/budgets , Lead/drive the same Drive pay for performance and culture. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations. Managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation What We Value Extensive asset management experience, including investment operations, reconciliations and fund accounting. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes. Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles. Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch. Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Additional requirements : Working from office 5 days a week About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Company: StateStreet Services Pvt Ltd. Job ID: R-773871 Show more Show less

About the Role: We are looking for a hands-on, customer-obsessed relationship lead to anchor our client servicing function as we scale nationally. You’ll be the face of our company to our most important dealers, distributors, and partners — and the internal escalation head for any customer-facing issues. You’ll lead our team of Customer Relationship Managers (CRMs), own key accounts, and help structure this function into a scalable, efficient, and revenue-positive engine. At present, most customer engagement happens through dedicated WhatsApp groups, but over the next 3–6 months, we will be rolling out customer-facing digital portals to streamline processes, access, and support. You will help shape and guide this transformation. What You Will Do: Key Relationship Ownership Be the primary point of contact for high-value customers and key accounts Personally handle high-stakes conversations, escalations, or service issues Build long-term relationships that are rooted in trust, responsiveness, and real support CRM Team Leadership Lead a team of Customer Relationship Managers, mentoring them on tone, service, follow-up, and coordination Set internal SLAs and ensure the team adheres to clear, proactive communication norms Monitor daily activities and intervene when needed on escalations or important accounts Cross-Team Coordination Liaise with dispatch, sales, 3D/media, operations, and inventory to fulfill customer needs Ensure all collaterals, display kits, sample kits, training materials, and visuals are provided on time Be the internal voice of the customer — help identify gaps, inefficiencies, or product issues Revenue & Retention Focus Help drive repeat business by nurturing strong client relationships Support the sales team in payment follow-ups, by leveraging goodwill and service quality Track and improve customer satisfaction and engagement across key regions Process Improvement & Digital Evolution Assist in structuring CRM workflows for scale (especially across 100s of WhatsApp groups) Contribute to the design of our customer portal rollout: what they need, how they use it Maintain records of service history, issues, resolutions, and feedback — even in semi manual stages Lead the adoption of CRM tools and dashboards when the time comes Who You Should Be 8–15 years of experience in client servicing, account management, or CRM leadership Prior experience in building or leading client teams at a growing company, SME, or family business (preferred) Strong Hindi + English communication required — must be articulate and professional Emotionally mature and capable of balancing urgency with empathy Not afraid to be hands-on, pick up the phone, or lead from the front Comfortable leading a small team and managing complex internal coordination Excited by the idea of building something new, not just maintaining what exists Familiar with the distribution, building materials, or B2B servicing space (preferred) What’s In It for You Be part of a fast-growing company in a pivotal, high-visibility function Work directly with the founder and management team Build and own a function from the ground up — with clear autonomy and impact Strong growth potential into a national leadership role as the CRM team expands Join a purpose-driven brand reshaping how interior materials are sold and supported in India Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Yearly bonus Work Location: In person Application Deadline: 19/06/2025 Expected Start Date: 17/06/2025

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer/Assistant Vice President acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution. What You Will Be Responsible For Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client Drive Reconciliation process excellence though proactive management of the exception lifecycle Responsible for service delivery and client sentiment, including direct client contact Support a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot. Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner. Own KPI, KRI & OKR's for your respective group. Result-oriented with an ownership and accountability mindset Understanding of cost/budgets , Lead/drive the same Drive pay for performance and culture. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations. Managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation What We Value Extensive asset management experience, including investment operations, reconciliations and fund accounting. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes. Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles. Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch. Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Job ID: R-773912 Show more Show less

Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer/Assistant Vice President acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution. What You Will Be Responsible For Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client Drive Reconciliation process excellence though proactive management of the exception lifecycle Responsible for service delivery and client sentiment, including direct client contact Support a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot. Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner. Own KPI, KRI & OKR's for your respective group. Result-oriented with an ownership and accountability mindset Understanding of cost/budgets , Lead/drive the same Drive pay for performance and culture. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations. Managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation What We Value Extensive asset management experience, including investment operations, reconciliations and fund accounting. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes. Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles. Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch. Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Job ID: R-773908 Show more Show less

JD for Salesforce Strong hands-on experience with Lightning Web Components (LWC). In-depth knowledge and implementation experience of Salesforce Service Cloud. Proficient in Apex, Visualforce, SOQL/SOSL, and Salesforce configuration. Experience with integration patterns using REST/SOAP APIs. Work closely with Salesforce developers and administrators to design solutions, configure Salesforce CRM modules, and customize features based on business requirements. Proficiency in Salesforce Lightning Experience, Sales Cloud, Service Cloud, and Salesforce CPQ (Configure, Price, Quote) functionalities. Support post-implementation activities, such as data migration, integration testing, and production support. Create and maintain documentation, including process flows, data models, system configurations, and user guides. Manage and prioritize the product backlog, sprint planning, and release management activities using Azure DevOps (ADO) tools. Perform user acceptance testing (UAT) and facilitate user training and adoption of Salesforce solutions. Monitor and report on project progress, issues, and risks, ensuring timely resolution and escalation as needed. Good understanding of Salesforce governor limits and performance optimization. Experience working with offshore/onshore delivery models. Strong leadership, communication, and team management skills. About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution ͏ Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ͏ 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ͏ Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter ͏ Mandatory Skills: Vmware VDI. Experience: 8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Vmware VDI. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure. Job Purpose To give effective credit support for meeting the business targets. To frame the lending policy framework, processes and workflow, assist in setting up the mortgages business in India. To approve credit applications as per DOA judiciously. Ensuring that quality of Bank’s exposure in India is acceptable at all time. Provide guidance to the team of relationship managers on areas of policy and processes. Key Accountabilities: Underwiring the files as per laid down policy and process and other controls, etc for CLAP business To recommend / approve credit applications in line with agreed process workflows and policies after highlighting / considering all significant risks. To keep track of delinquency levels and ensuring that requisite follow up is being done to ensure that overdues are regularised in a time bound manner. To have a sound knowledge of the respective market especially C-LAP customer segment in terms of risks associated with this product. Vendor Management (Legal, Technical and others if applicable) To apply knowledge of RBI Regulations/ MAS Guidelines that govern credit dispensation, including the Loan Grading, Provisioning and Asset Classification regulations. To have a working knowledge of the general Legal framework in which the bank operates in India and apply the same. Job Duties and Responsibilities: Set up policy / processes for CLAP. Approve Mortgage applications for his respective branch / location / region. Portfolio monitoring / tracking & escalation of adverse new events in the portfolio. Ensure meticulous compliance with Bank’s internal credit policy as well as regulatory guidelines. Ensure compliance with the benchmark Turnaround Time. Ensure proper guidance / support to the team of relationship managers. Ensure processing of files within agreed timelines Requirements Six to ten years of experience in mortgages in Consumer Banking (preferably lending to MSME customers). Professional qualification, graduate or post graduate degree, preferably in business, accountancy, economics, finance etc. along with sound domain knowledge of the mortgages business and market. Core Competencies Good analytical skills Good presentation skills Good interpersonal skills Good knowledge of the industry Technical Competencies Sound knowledge of policies / lending frameworks followed for this product. Good knowledge of credit evaluation methods, tools & techniques Sound understanding of regulatory guidelines on credit issued by RBI (local regulations in India), MAS and local laws and regulations that impact businesses in general. Knowledge of various banking products and risks associated with them Adequate local knowledge of properties for cities in which he operates Work Relationship Good working relationship with Consumer Banking Relationship team, Consumer Operations, other product teams, RBI inspectors, regulators, and other external agencies.

Job description Job Title: Resident Medical Officer (RMO) Department: Medical Services Location: Jabalpur Hospital & Research Centre Reporting To: Chief Medical Officer / Medical Superintendent Job Summary: The Resident Medical Officer (RMO) will be responsible for providing round-the-clock medical supervision to patients, managing emergency cases, assisting consultants, ensuring continuity of care, and coordinating with nursing and paramedical staff for smooth functioning of the hospital. Key Responsibilities: Patient Care: Monitor patients' condition and progress regularly. Carry out daily clinical rounds and update treatment sheets. Attend to emergency and ICU patients promptly. Coordinate and assist consultants during rounds and procedures. Emergency Response: Be the first responder in case of any medical emergency. Perform CPR, intubation, and other life-saving interventions as needed. Arrange for investigations and initiate treatment protocols in emergencies. Documentation: Maintain accurate and up-to-date patient records. Ensure timely completion of admission, discharge, and referral notes. Verify and sign diagnostic and treatment reports. Coordination & Communication: Liaise with nursing staff for execution of treatment plans. Communicate with patient attendants in a polite and professional manner. Ensure timely referral or escalation to senior consultants when required. Operational Duties: Supervise smooth shift handovers and update incoming duty doctors. Check crash carts, emergency medicines, and equipment functionality. Monitor infection control practices and patient safety protocols. Job Types: Full-time, Permanent Pay: From ₹25,000.00 per month Benefits: Food provided Leave encashment Paid sick time Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Overtime pay Yearly bonus Ability to commute/relocate: Jabalpur, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Patient care: 3 years (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person Job Types: Full-time, Permanent Pay: From ₹25,000.00 per month Benefits: Food provided Leave encashment Paid sick time Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Overtime pay Yearly bonus Work Location: In person

1. ERC Management Oversee the day-to-day functioning of the emergency call center. Ensure round-the-clock staffing, smooth shift transitions, and adherence to standard operating procedures (SOPs). Monitor call traffic and resource availability. Supervise emergency triaging, call routing, and escalation management. 2. Team Leadership & Development Lead, mentor, and supervise call center managers, supervisors, and agents. Conduct regular training, drills, and performance reviews. Ensure staff are well-versed in emergency protocols, communication standards, and CRM tools. 3. Performance Monitoring Track KPIs: Call answer time, dispatch time, case closure rate, feedback score, etc. Analyze call center data for continuous improvement. Generate and present daily/weekly/monthly performance reports to management. 4. Quality & Compliance Ensure adherence to healthcare communication guidelines, regulatory norms, and data privacy policies. Coordinate internal audits and take corrective actions for non-compliance. Handle escalations, grievances, and emergency service complaints. 5. Coordination & Stakeholder Management Liaise with ambulance fleet managers, hospital networks, government health departments, and emergency responders. Act as a point of contact during major events, disasters, or VIP movements. Technology & System Oversight Oversee implementation and maintenance of call center software, GIS, CRM, and IVR systems. Work with IT team to ensure uptime and resolve technical issues. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Work Location: In person Speak with the employer +91 7400519304

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Record to Report - DOP. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes ͏ Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it as per the clients need Create user access workflows and provide user access as per the defined process Build and engineer the DevOps tool as per the customization suggested by the client Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure Leverage and use tools to automate testing & deployment in a Dev-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers on multiple platforms Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT Ensure adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved Troubleshoot and perform root cause analysis of critical/ repeatable issues ͏ Deliver No Performance Parameter Measure 1. Continuous Integration,Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Timely customer resolution as per TAT Zero escalation ͏ ͏ Mandatory Skills: DevOps, CI/CD, Terraform and Github Actions. Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.