8836 Escalation Jobs - Page 9

Job Summary The Head – Global IT Infrastructure Operations is a pivotal leadership role responsible for the global oversight, transformation, and resilience of Sun Pharma’s IT infrastructure. The role spans data centers, cloud, network, servers, endpoints, and tool ecosystems, delivering business continuity, compliance, and scalability across all geographies. Reporting directly to the Global Head – Infrastructure & Service Assurance, this role drives excellence in infrastructure strategy, execution, and operations while fostering innovation, cost-efficiency, and global standardization. Areas Of Responsibility Operational Excellence: Ensure the highest levels of operational excellence in managing Sun Pharma's global IT infrastructure. Oversee the performance, reliability, and security of data centers, networks, servers, and cloud infrastructure. Implement best practices and continuous improvement initiatives to enhance infrastructure performance and efficiency Team Management: Lead and mentor a diverse team of IT professionals, including Data Center Operations Managers, Network Engineers, and Cloud Infrastructure Specialists. Set clear performance expectations, provide ongoing feedback, and foster a collaborative and innovative team environment. Identify and develop talent within the team to meet current and future business needs Infrastructure Management: Oversee the management of global data center operations, ensuring high availability, reliability, and security of IT systems. Manage network and server infrastructure to support business operations and growth. Lead the deployment and management of cloud infrastructure, ensuring seamless integration with existing systems and processes Compliance and Security: Ensure compliance with industry regulations and standards for IT infrastructure. Stay up-to-date with regulatory changes, conduct regular audits and assessments, and implement corrective actions as needed. Develop and maintain documentation to support compliance and audit processes, ensuring the organization is always prepared for regulatory inspections. Implement robust security measures to protect IT infrastructure from threats and vulnerabilities Performance Monitoring and Reporting: Define and monitor key performance indicators (KPIs) for the IT infrastructure team. Establish a culture of accountability and continuous improvement. Regularly report on IT infrastructure performance to the CIO and other leadership, providing insights into the effectiveness of IT initiatives and their impact on business operations. Track the adoption and impact of infrastructure initiatives, leveraging insights to drive operational improvements and inform strategic decision-making Disaster Recovery and Business Continuity : Develop and maintain comprehensive disaster recovery and business continuity plans for IT infrastructure. Ensure that all critical systems and data are backed up and can be restored quickly in the event of a disruption. Conduct regular tests and drills to ensure preparedness Innovation and Technology Adoption : Stay abreast of emerging technologies and industry trends. Evaluate and recommend new technologies and solutions (in partnership with ITBP, PMO and Digital CoE teams) that can enhance IT infrastructure and support business objectives. Lead pilot projects and proof-of-concept initiatives to test and validate new technologies Key Responsibilities Global Infrastructure Strategy & Execution Lead the execution of a globally aligned IT infrastructure roadmap. Deliver standardized, secure, and scalable services across all regions. Operations Excellence Ensure optimal performance of networks, data centers, cloud, and end-user services. Define and monitor global SLAs and KPIs with regular executive reviews. Team Leadership Build and lead a distributed team, including 1st and 2nd line leaders. Close all critical leadership roles by November 2025 as part of the IT reorg. Infrastructure Tools & Automation Oversee ITSM, monitoring, HAM/SAM, patching, endpoint tools, and CxO dashboards. Champion automation and real-time observability. Compliance & Risk Ensure adherence to GxP, SOX, and regional data compliance. Coordinate audits, policy implementation, and cyber hygiene practices. Disaster Recovery & Business Continuity Lead global DR/BCP planning, testing, and recovery optimization. Improve RTO/RPO benchmarks for critical systems. Partner Governance Drive managed services model restructuring (e.g., TCS) post-IT reorg. Govern delivery, performance, and transformation agendas with vendors. Innovation & Digital Enablement Evaluate and pilot emerging technologies to improve infra capabilities. Collaborate with Digital CoE and PMO to scale innovations globally. Stakeholder Engagement Partner with global business, ITBPs, and regional CIOs to align infra with enterprise priorities. Communicate progress to the board, auditors, and external regulatory stakeholders. Specialized Knowledge Requirements ITIL, hybrid cloud, and infrastructure automation expertise. Deep understanding of global infra security, DR/BCP, and multi-region operations. Strong track record in infra strategy execution, consolidation, and transformation. Internal Stakeholders & Nature of Interaction Global CIO: Strategic alignment, governance, investment planning. ITBPs, Digital CoE, PMO: Innovation, delivery tracking, demand management. Regional IT Heads: Operational delivery, compliance, issue resolution. External Stakeholders & Nature of Interaction MSPs (e.g., TCS): Governance, contract management, delivery assurance. OEMs & Tech Vendors: Solution architecture, roadmap alignment. Regulatory Bodies/Auditors: Compliance readiness, audits, documentation. Nature of Communication Executive-level reporting, board presentations, partner negotiations, audit interfacing, global stakeholder collaboration. Communication spans strategic, tactical, and operational levels, both verbal and written. Role Played in Negotiations Lead negotiator or key influencer in vendor and MSP contract structuring, SLA redefinition, global transformation engagements. Co-leads commercial discussions and operational KPIs with Procurement and Legal support. Key Decision-Making Expected Technology/platform selection for infrastructure. Partner selection, contract terms, and performance measures. Org structure, team composition, and location strategy. Investment planning and risk mitigation for infra transformation. Key Lookouts Driving standardization across diverse and geographically distributed infrastructure environments. Managing legacy-tech co-existence while enabling transformation. Ensuring regulatory compliance across countries with differing standards. Balancing agility, cost, and risk in global infrastructure initiatives. Building and retaining skilled talent in a competitive IT market. Extent and Nature of Innovation Required for the Role High degree of innovation needed in tool selection, observability automation, and global infrastructure standardization. Leading POCs for cutting-edge infrastructure technologies. Driving cultural change toward a proactive, insight-led operations model. Bringing cross-industry practices into Pharma IT infrastructure to enable business scalability. Travel Estimate 30% Job Scope Internal Stakeholders and Nature of Interaction Global CIO: Strategic alignment, investment prioritization, executive reporting. IT Business Partners (ITBPs): Requirement gathering, demand management, business-aligned infra planning. Digital CoE & PMO: Innovation initiatives, POC planning, governance tracking. Regional IT Heads: Operational execution, escalation management, compliance enablement. External Stakeholders and Nature of Interaction Managed Services Providers (e.g., TCS): Contract execution, performance governance, transformation planning. OEMs and Tech Partners: Technology adoption, joint solutioning, roadmap planning. Regulatory Bodies/Auditors: Audit readiness, compliance assurance, documentation. External Interaction % Estimated 30% of total role effort involves direct interaction with external partners, vendors, and auditors. Geographical Scope: Global Financial Accountability (cost/revenue with exclusive authority) IT budget with planning & execution and cost reduction accountability Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification Relevant certifications in IT infrastructure management, such as ITIL, Cisco, or cloud certifications (AWS, Azure, etc.) Skills IT infrastructure management, Data center operations, Network and server management, Cloud infrastructure, Process improvement. Specialized Knowledge Requirements In-depth knowledge of global infrastructure operations, ITIL-based service management, and hybrid cloud ecosystems. Expertise in global data center consolidation, cross-border compliance, identity and access management, and DR/BCP. Strong command of infrastructure security standards, tools architecture (ITSM, HAM/SAM, Patch, Monitoring), and automation frameworks. Experience 15+ years in IT infrastructure management, with a focus on data center operations, network and server management, and cloud infrastructure Show more Show less

Job Summary The Head of Global IT Service Assurance is a senior leadership role responsible for overseeing centralized IT service delivery and assurance functions across the enterprise. This role ensures consistent, high-quality IT services globally by leading global service desk operations, managing service assurance frameworks, optimizing ITSM processes, and ensuring compliance with internal standards and industry regulations. Reporting directly to the CIO, the role fosters a culture of accountability, operational efficiency, and customer centricity across all service touchpoints. Areas Of Responsibility Service Strategy Development: Architect and drive the implementation of a comprehensive service assurance strategy that encompasses all facets of IT service delivery. This involves staying abreast of industry trends and incorporating innovative practices to ensure the service strategy remains relevant and effective in meeting the dynamic needs of the business. The role requires continuous assessment and refinement of service delivery models to enhance operational efficiency and customer satisfaction Service Desk Management: Strategically oversee the global IT service desk operations, ensuring seamless coordination and efficient escalation processes for complex L2 and L3 support issues. This includes maintaining robust communication channels with outsourced L1 support teams, ensuring they are equipped with the necessary tools and knowledge to escalate issues appropriately. The role also involves managing and coordinating the activities of the Lead Global Service Desk for Infrastructure, Enterprise & Business Applications, Manufacturing, Quality & R&D, ensuring consistent service delivery across all domains Quality Assurance: Develop and implement a robust quality assurance framework that sets high standards for service delivery processes. Utilize advanced analytics to continuously monitor service performance, evaluate process efficiency, and identify trends that may indicate underlying issues. This responsibility includes establishing key performance indicators (KPIs), conducting regular performance reviews, and implementing corrective actions to address any service delivery gaps Compliance & Standards: Ensure rigorous adherence to industry regulations and internal standards by establishing comprehensive compliance monitoring systems. This includes developing and implementing procedures that support audit readiness, conducting regular compliance assessments, and proactively managing risks. The role involves collaborating with the Lead - Audit Change & Service Catalogue to ensure compliance with audit requirements and maintaining up-to-date documentation to support regulatory inspections Process Optimization: Conduct thorough process evaluations, identify bottlenecks or inefficiencies, and implement innovative solutions that improve responsiveness, reduce downtime, and enhance user satisfaction. This involves leveraging industry best practices and emerging technologies to streamline service delivery processes and drive continuous improvement. The role requires close collaboration with the Lead - Master Data Management to ensure accurate and efficient data handling processes Team Leadership: Lead and mentor a diverse team of IT service professionals, fostering a collaborative and innovative work environment. Provide guidance and support to team members, ensuring they have the necessary skills and resources to perform their roles effectively. This includes setting performance expectations, offering professional development opportunities, and recognizing and rewarding achievements Key Responsibilities 1. Service Strategy Development Design and implement a global service assurance strategy across all service domains. Integrate industry best practices, innovation, and digital enablers into service delivery models. Continuously assess service maturity and alignment with evolving business needs. 2. Global Service Desk Management Lead the global service desk operations across L1-L3 tiers, including infrastructure, enterprise apps, and manufacturing domains. Govern escalation workflows, SLA adherence, and seamless issue resolution in collaboration with internal and outsourced teams. Ensure 24x7 operational support for business-critical environments. 3. Quality Assurance & Performance Monitoring Build a robust quality assurance framework supported by data analytics. Define, measure, and report KPIs for incident resolution, user satisfaction, and SLA compliance. Implement continual service improvement (CSI) programs. 4. Compliance, Risk & Audit Readiness Ensure audit preparedness and compliance to ITSM, GxP, SOX, and internal governance policies. Collaborate with Change & Audit teams to ensure adherence and documentation. Drive proactive risk identification and mitigation in service operations. 5. Process Optimization & Standardization Conduct end-to-end ITSM process assessments to reduce inefficiencies and enable scalability. Partner with Master Data Management and PMO teams to align service workflows and reporting. Introduce automation, AI/ML, and self-service capabilities to enhance service assurance maturity. 6. Leadership & Talent Development Lead a distributed global team of service delivery managers and specialists. Mentor team members, build 2nd-line leadership depth, and drive a performance-driven culture. Promote cross-functional collaboration and skill development across regions. Specialized Knowledge Requirements ITIL-based IT Service Management Experience in managing 24x7 global service desks Advanced knowledge of service assurance metrics, ITSM tools, and root cause analysis Familiarity with compliance in regulated environments (e.g., GxP, SOX) Strong understanding of continuous improvement methodologies and digital service innovation Nature of Communication Strategic updates to executive stakeholders Formal documentation for audits and compliance SLA discussions, QBRs, and governance meetings with partners and vendors Role Played in Negotiations Lead or co-lead for contract SLAs, penalty clauses, and governance framework definitions Collaborate with Procurement and Legal for MSP and OEM commercial terms Key Decision-Making Areas Service design and delivery frameworks Platform and vendor selection for ITSM tools Performance targets and KPI thresholds Team structure and hiring decisions across service assurance functions Key Challenges for the Role Managing consistent service experience across time zones, regions, and functions Coordinating complex escalations between internal teams and third-party vendors Balancing automation with personalized user support models Scaling service assurance maturity while maintaining agility and cost-effectiveness Extent and Nature of Innovation Required for the Role High: Requires ongoing innovation in automation, observability, and self-service platforms Adoption of AI-based service management and predictive analytics Building a digital-first service culture while maintaining regulatory rigor Job Requirements Educational Qualifications: Master's degree in Information Technology, Computer Science, or related field Certifications: ITIL v4, COBIT (preferred), ServiceNow or equivalent ITSM platform certifications Experience: Minimum 10 years in IT service delivery/assurance leadership roles Proven experience managing global service operations in complex enterprise environments Skills: Service strategy development and KPI-driven operations Process excellence and root cause analysis Vendor governance and stakeholder management Team leadership across geographies Travel Estimate 30% Job Scope Internal Interactions (within the organization) CIO, Lead – IT Infrastructure NAM, ITBPs, PMO, Digital CoE. Internal Stakeholders and Nature of Interaction CIO: Strategic alignment and reporting IT Ops Team: Escalation handling and root cause resolution PMO: Project governance, service transition, and dashboarding IT Business Partners (ITBPs): Demand planning, user experience feedback, and escalation management External Interactions (outside the organization) External Stakeholders and Nature of Interaction MSPs and Support Vendors: Service delivery performance management and governance Tool Vendors and OEMs: Platform updates, escalations, and innovation inputs Auditors and Regulatory Inspectors: ITSM audits, evidence sharing, compliance tracking External Interaction % ~30% of role involves external collaboration, including vendor governance, audits, and technology discussions Geographical Scope Global Financial Accountability (cost/revenue with exclusive authority) IT budget adherence, budget planning, execution and cost reduction accountability Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification ITIL v4, COBIT (preferred), ServiceNow or equivalent ITSM platform certifications Skills As mentioned above Experience Minimum 15+ years in IT service delivery/assurance leadership roles. Proven experience managing global service operations in complex enterprise environments Show more Show less

Job Title- Head Projects & CoE Job Summary The Head – Projects & CoE is responsible for leading the global project management office (PMO), ensuring high-quality delivery of IT infrastructure, cybersecurity, cloud, and service assurance initiatives across geographies. This role establishes standardized project governance, enforces delivery frameworks, and builds a Center of Excellence (CoE) for project delivery, agile maturity, and tool adoption. The incumbent acts as a strategic advisor to the CIO and IT leadership for project prioritization, cross-functional alignment, risk mitigation, and benefit realization. Areas Of Responsibility Key Responsibilities Project Governance & Delivery Oversight Define, enforce, and monitor global project management standards and delivery frameworks. Set up governance cadence including SteerCos, QBRs, milestone reviews, and benefit realization checkpoints. Drive portfolio-level risk management, timeline assurance, and program visibility. CoE Development & Capability Building Build and manage a Project Management Center of Excellence to provide tools, training, and playbooks for agile and hybrid delivery models. Promote project manager certification programs (PMP, Agile, PRINCE2, etc.) across the IT team. Tooling & Automation Enablement Implement and maintain project portfolio tools (e.g., Smartsheet, MS Project, Jira, ServiceNow PPM). Create real-time dashboards and scorecards for leadership visibility and performance tracking. Program Leadership Oversee strategic initiatives including global infra transformation, AD consolidation, and tool modernization. Act as the program lead for cross-functional and multi-region delivery initiatives. Stakeholder Engagement & Communication Partner with CIO, CFO, PMO, Digital CoE, and regional IT leaders for investment alignment and prioritization. Support ITBPs and Finance with status reporting, budget utilization, and ROI insights. Specialized Knowledge Requirements Deep expertise in enterprise project delivery methodologies (Agile, Waterfall, Hybrid) Program governance and benefit realization tracking PPM tooling (e.g., Smartsheet, ServiceNow, Jira) Resource modeling and agile maturity enablement Familiarity with ITIL, COBIT frameworks for operational alignment Internal Stakeholders and Nature of Interaction Global CIO & Infrastructure Head: Strategy, prioritization, and progress reporting Digital CoE, Cybersecurity & Cloud Leads: Alignment of initiatives and dependencies ITBPs & Finance Controllers: Budget alignment, planning, and investment tracking Regional IT Heads: Local project delivery and risk mitigation support External Stakeholders and Nature of Interaction System Integrators / MSPs: Governance enforcement, timeline tracking, contract milestone validation Technology Partners / OEMs: Joint planning, product implementation coordination Consultants / Advisory Firms: Benchmarking, capability assessment, and best practice sharing External Interaction % ~35% of role includes collaboration with vendors, OEMs, system integrators, and external consultants across countries Nature of Communication Executive summaries, project reviews, dashboard walkthroughs, and escalation briefings Formalized status reports, PMO metrics, and transformation milestones Contracts and SoW alignment meetings with vendors/MSPs Role Played in Negotiations Co-leads vendor contract structuring around delivery timelines, change requests, and penalty clauses Works with Legal, Procurement, and Finance to finalize service agreements and delivery scope Key Decision-Making Expected Portfolio prioritization and project selection PM tool stack adoption and change management strategy Resource deployment decisions across programs Program-level go/no-go recommendations and risk escalations Key Challenges for the Role Aligning diverse delivery models across countries and vendors Driving consistent program governance in a federated operating model Managing transformation scope creep and stakeholder expectation mismatches Standardizing documentation and reporting practices globally Extent and Nature of Innovation Required for the Role High: Championing project automation, agile governance tooling, and predictive analytics for risk management Introduction of modern dashboarding, collaboration tools, and performance scorecards Embedding a digital-first mindset and PM competency uplift across the organization Job Requirements Educational Qualification: Master's in Information Systems, Business Administration, or Engineering Certifications: PMP, PRINCE2, Agile/Scrum Master certifications (mandatory) SAFe or PPM tooling certifications (preferred) Experience: 12+ years in IT project/program delivery roles, with at least 5 years in global leadership Proven experience managing transformation programs across infra/cloud/security domains Skills: PMO operations, risk management, stakeholder engagement Delivery performance benchmarking and reporting Cross-cultural team leadership Travel Requirement: Up to 30% (depending on program deployment and vendor engagements) Travel Estimate 30% Job Scope Internal Interactions (within the organization) Internal Stakeholders and Nature of Interaction Global CIO & Infrastructure Head: Strategy, prioritization, and progress reporting Digital CoE, Cybersecurity & Cloud Leads: Alignment of initiatives and dependencies ITBPs & Finance Controllers: Budget alignment, planning, and investment tracking Regional IT Heads: Local project delivery and risk mitigation support External Interactions (outside the organization) External Stakeholders and Nature of Interaction System Integrators / MSPs: Governance enforcement, timeline tracking, contract milestone validation Technology Partners / OEMs: Joint planning, product implementation coordination Consultants / Advisory Firms: Benchmarking, capability assessment, and best practice sharing External Interaction % ~35% of role includes collaboration with vendors, OEMs, system integrators, and external consultants across countries Geographical Scope Global Financial Accountability (cost/revenue with exclusive authority) Project cost, timelines & budgets, estimates Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification PMP, PRINCE2, Agile/Scrum Master certifications (mandatory). SAFe or PPM tooling certifications (preferred) Skills PMO operations, risk management, stakeholder engagement. Delivery performance benchmarking and reporting. Cross-cultural team leadership Experience 15+ years of experience in IT audit, risk, and compliance roles. Exposure to global audit environments and regulated industries (pharma/healthcare preferred) Show more Show less

The Agile Scrum Master is an expert in agile techniques and is adept at change management through influence and facilitation of Agile into new environments. We are seeking a talented Scrum Master to provide effective collaboration, facilitation, leadership, and set a powerful example for the team. The Ideal candidate will provide guidance, coaching and direction towards maturing and optimizing Agile execution methodologies through the constant improvement of Agile application principles and processes. Responsibilities: Own, advocate, and coach Agile (scrum) processes, ensuring that the team is always following the framework and looking for opportunities to continuously improve. Serve as Scrum Master for up to two Agile teams. Uphold Agile values and principles; facilitate Agile ceremonies. Focus teams to deliver value quickly. Foster a motivating culture of openness, collaboration, and continuous improvement. Coordinate across other Agile teams for complex projects. Take action based on retrospectives and sprint team metrics to improve sprint team execution approaches and team velocity Organize and facilitate project planning, daily stand-up meetings, Sprint reviews, retrospectives, sprint and release planning and other Scrum-related meetings. Track and communicate sprint/release progress via information radiators. Ensure all information radiators are current and broadly available Play a key leadership role in the delivery of complex technology and business solutions. Champion and embody the Scrum way-of-life across the development teams. Encourage and support iterative and collaborative development - favoring people over process. Own, advocate, and teach Agile (scrum) processes, ensuring that the team is always following the framework and looking for opportunities to continuously improve Escalate and/or resolve impediments to help your team ship code. Leverage data to measuring & monitoring progress against commitments. Coach teams on the basics of Scrum or Kanban (as needed) in simple term Adoption of standard practices for Scrum Management and Sprint planning, program management, Metrics management and reporting. Guiding and coaching the Scrum Team and organization on how to use Agile/Scrum practices and values to meet program objectives. Creatively apply Scrum management/ Sprint Planning processes to address unique situations; Assess Scrum execution status and direct corrective measures to ensure program success including escalation and visibility to senior leadership when appropriate Cultivate and foster an environment of trust, good faith, team growth, creativity and empower the team to self-organize. Facilitate discussion and conflict resolution. Take ownership and work with the Product Owner to maximize efficiency and effectiveness and attainment of project objectives. Protect the team from outside interference, removing impediments, and ensure that the work is delivered as a team. Ensure the scrum team is adhering to the core agile principles of collaboration, task prioritization, team accountability and visibility Ensure adherence to the Citi Agile SDLC processes and procedures Act as advisor or ad-hoc coach to those new to Agile methodology and guide them in the adoption of Agile software development practices (writing user stories, release schedules and integration planning, scrum meetings, velocity and capacity planning). Act as Scrum master for scrum team(s) with a focus on guiding the teams towards improving the way they work. Guide scrum team(s) on how to manage dependencies between teams and third parties when making Sprint commitments. Facilitate Program Increment (PI) Planning and development of long-term roadmaps Qualifications: Should have total 8-14 Years of experience and 3-5 years of scrum master experience with in-depth knowledge of Scrum and implementation of Agile Methodologies to multiple teams in large-scale enterprise change projects & programs Must to have strong communication skills Hands-on with Agile / Scrum practices, Confluence, Jira, Collaboration tools, reporting Should be good Kanban, Extreme programming, release planning Strong knowledge of Scrum Management, Sprint and Release planning Experience running Agile at scale as a SAFe RTE or Scrum of Scrum manager Experience being on multiple Scrum teams in a variety of different contexts (different team sizes, different organizations, different cultures, co-located vs. distributed, etc) Education: Bachelor’s/University degree or equivalent experience ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Technology Project Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Show more Show less

About This Role Wells Fargo is seeking a Employee Relations Analyst. In This Role, You Will Participate in developing and maintaining client relationships for low complexity initiatives Generate business outcomes for Employee Relations functional area Review basic or tactical issues, policies, or procedures within Human Resources for which answers can be quickly obtained and are related to low risk tasks and deliverables with narrow impact Receive direction from Employee Relations manager and exercise judgement within defined parameters while developing an understanding of Employee Relations functional area, policies, procedures, and compliance requirements Required Qualifications: 6+ months of human resources advisory or customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Participate in developing and maintaining client relationships for low complexity initiatives Generate business outcomes for Employee Relations functional area Review basic or tactical issues, policies, or procedures within Human Resources for which answers can be quickly obtained and are related to low risk tasks and deliverables with narrow impact Receive direction from Employee Relations manager and exercise judgement within defined parameters while developing an understanding of Employee Relations functional area, policies, procedures, and compliance requirements Provide information to Employee Relations managers, colleagues, and stakeholders, including internal, and external customers Job Expectations: Employee Relations Accommodation Posting End Date: 19 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-455747 Show more Show less

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. About the role: ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. Shift details: Candidate should be comfortable working EST/PST shifts based on business needs (Rotational Shift) Work Mode : Hybrid - 3 days Work from Office and 2 days Work from Home Week Off : Saturday & Sunday What You’ll Do : Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform Effectively triage and manage escalations to engineering teams for issues that can’t be resolved by Customer Solutions Document best practices and other useful information to better enable our customers through our online support tools Learn third-party products and their integrations to educate and guide customers on usage and product adoption Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal Other related duties as assigned What You Bring In: Bachelor’s degree preferred 3 to 5 years of work experience in Product Support, Customer Support, or Technical Support role in B2B SaaS companies Excellent written and oral communication skills; readily adjusts communication style and approach based on the audience. Must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers Proven ability to multi-task and successfully manage multiple priorities simultaneously; strong organizational skills Highly adaptable and can readily pivot in a fast paced, ever-changing environment, with a desire and aptitude to learn Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious A strong sense of urgency Ability to empower end-users to support themselves using our online training resources Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation; demonstrates a high level of resourcefulness when investigating issues and is self-driven to research and identify solutions for customers Must have a strong attention to detail A positive attitude About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location. Show more Show less

Investigator Contracts Lead is responsible for direct site-facing contract and budget negotiations through contract execution with assigned clinical investigator sites including initial agreements and amendments and oversight of other contracting professionals on assigned studies. This also includes managing the Per-Subject Cost (PSC) process for assigned studies, managing escalation and resolution for budget and non-legal term issues from other ICL or pCRO and collaborating with other lines to plan site contracting timelines through start-up. This role may also act as a single point of contact for studies with high priority or complex or unique contracting structures and strategies and is expected to be able to plan and solve for situations with minimum oversight. Job Responsibilities Exercise independent judgement and decision making in areas of site contracting with moderate supervision. Effective management of contract and budget escalations from FSP / pCRO ICL with limited consultation. Make appropriate decisions, with limited oversight while balancing the risks for Pfizer in making budget and contractual choices against the impacts to Pfizer clinical trial timelines. Problem solving for site contracting issues of moderate complexity. This includes suggesting and implementing unique solutions, as needed, to achieve study goals Follow GPD processes to develop, negotiate, track and execute global clinical study agreements with institutions and investigators participating in sponsored clinical trials. Work with partners to develop and oversee the global site budget process. Work with clinical trial sites and directly negotiate cost, business and contractual terms and conditions with investigators/institutions, making changes to contract templates within the Legal division approved parameters. Lead and develop relationships with key investigational sites and Site Management Organizations across the contracting and budgeting interface. Lead other ICL, pCRO and FSP negotiators in achieving study goals with moderate support from site contracting team leads. Act as primary study point of contract for site contracting issues and timelines on assigned studies. Partner with Legal and other divisions to manage escalations in the site budgeting and contracting space. Partner with Legal, Finance, pCRO and other divisions to identify and implement areas of improvement in the site contracting space. Has advanced knowledge of the principles, concepts and theories in site contracting and budgets. Collaborates with invoicing specialists and/or invoice service provider to ensure alignment with Investigative Site contracting and compensation requirements. Applies acquired job skills and procedures to complete substantive assignments, projects and tasks of moderate scope and complexity in applicable discipline. Contributes to design, development and implementation of major business initiatives or special projects. Applies technical skills and discipline knowledge to contribute to achievement of business objectives at GPD or WSR Functional Line level – e.g., WSR Worldwide Safety, WSR Worldwide Regulatory Operations, GPD Clinical Development & Operations, etc. Qualifications / Skills Basic Qualifications: 7+ years of experience in Clinical Development Operations or clinical trial outsourcing and a Bachelor’s degree or equivalent. Significant experience with clinical study budgets and contracting negotiation principles, practices, processes, and activities. Balance of general business, compliance, finance, legal, and drug development experience. Precise communications and presentation skills. Ability to plan, identify and mitigate risks to site contacting timelines. Demonstrated ability to lead by influence rather than positional power to accomplish critical deliverables. Demonstrated success in working in a highly matrix-based organization. Preferred Qualifications: 5+ years of experience in clinical development operations or clinical trial outsourcing with a master’s degree. 2+ years of experience in clinical development operations or clinical trial outsourcing with a Juris Doctorate (or equivalent). Expertise in drafting and negotiating of Clinical Trial Agreements with clinical trial sites in a global operation. Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. Global Procurement Show more Show less

The Opportunity As a member of the Global People Services (GPS) team, you will play a meaningful role in the Global Operations Team. The ideal candidate is someone who thrives in a fast paced environment, is comfortable with ambiguity, and is motivated by finding creative and scalable ways to tackle problems. This role will be based in Bangalore office and will report to the Manager, Global People Services. This is a hybrid role that will require in-office presence at least 2-3 times a week. People Team at Nutanix The Global People Services (GPS) team is responsible for delivering high-quality services to employees across various employment lifecycle and people program needs, including compensation, benefits, employee relations, recruitment, training and development, payroll, and compliance. They work collaboratively with other teams within the People Team and relevant stakeholders throughout the organization to ensure a seamless employee experience and uphold compliance with employment laws and regulations. The GPS team operates in a fast-paced environment and thrives on finding creative solutions to challenges. They are dedicated to continuously improving the delivery of people services and strive for excellence in their work. Your Role Handle HR transactions with close supervision, including but not limited to changes relating to the employee lifecycle: ie. employee personal information changes, start date changes, payroll, absence management and any ad-hoc letters preferably worked on EMEA processes Maintain Employee’s Personal folder/HR Drive and ensure accuracy and that the documents filed are up to date. Follows established data input deadlines for time-sensitive processes, such as payroll. Handle routine/non-routine operational processes/issues with escalation as needed. Measure and track key metrics, which includes case resolution times, cases volume trends and knowledge base utilization. Perform quality review of global cases and summarize important findings, gaps, and opportunities for continuous improvement. Partner with other teams and stakeholders to identify data points that would be significant, and then perform data analysis to gather that information. Monitor the accuracy, consistency, and user friendliness of knowledge base content and analyze usage and feedback to continuously improve it. Support ad-hoc reporting, projects and testing efforts on an ad-hoc basis. What You Will Bring A bachelor's degree without any prior HR work experience or at least one year of relevant experience in administration, customer support, data admin or processes. Demonstrate good communication and collaboration skills. Proficiency in data analysis and reporting on KPIs. Demonstrate good time management skills. Advanced Excel skills; experience with Power BI, Tableau, or other analytics tools is a plus. ServiceNow experience preferable Show more Show less

About This Role Wells Fargo is seeking a Operations Processor In This Role, You Will Perform moderately complex operations duties in support of either a service center or department environment Require considerable knowledge of company personnel policies and practices Collect data and prepare related operational reports Prepare input forms for automated data processing system Utilize the company's internal operations to perform duties Coordinate projects Furnish information to authorized persons Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation Required Qualifications: 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Commerce Graduate Job Expectations: Willing to work in Night Shifts Good Communication Skill Knowledge on Bills Payable and Receivable (Invoicing and Cash Application) Posting End Date: 22 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-455981 Show more Show less

Description and Requirements "At BMC trust is not just a word - it's a way of life!" Description And Requirements CareerArc Code CA_UT Hybrid "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! A Project Management Office (PMO) Manager is responsible for overseeing and directing the PMO, ensuring that project management processes are followed effectively, and that projects are delivered on time, within budget, and to the required quality standards. Act as a bridge between senior management, project teams, and stakeholders, aligning projects with strategic goals and providing guidance and support. Strategic Alignment Ensuring project teams are aligned with the organization's strategic objectives and business goals. Portfolio Management Overseeing the project portfolio for a defined geography Prioritizing projects based on BMC Helix ProServ strategy Communicating effectively with various stakeholders, including senior management, project teams, customers, partners and external parties. Financial Management Proactive planning to achieve quarterly, half-yearly and annual revenue goals assigned to the business function. Monitoring budget planning, utilization, and recognition on all projects delivered by the team members. Managing Bad Debts and recovery process. Resource Management Managing and allocating resources across projects Maintaining 10-20% additional capacity Ensuring all resources are adequately skilled on all BMC Helix product lines Ensuring all resources are PMP certified, and the certifications are renewed on a timely manner. Ensuring all resources are certified in the most updated ITIL standards. Providing training and mentorship to project managers and team members. Stakeholder Management Working in closely with the Resource Management, Sales, and Customer Success teams on pipeline generation and demand planning. Partnering with the Service Delivery, Support, and R&D teams ensuring smooth delivery of projects and escalation management. Process Management Implementing, and maintaining standardized project management processes and methodologies as prescribed by the BMC Helix Project Management best practices. Ensuring the teams are proficient in using BMC Helix Project Management tools and applications. Identifying areas for improvement in project management processes and practices. Governance & Reporting Tracking project progress, identifying risks and issues, and implementing corrective actions. Establishing procedures to review project progress. Providing regular project status reports to senior management and stakeholders. Conducting and/or participate in Steerco meetings. Preparing weekly, monthly, and quarterly reports and summaries on all KPIs BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 6,304,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply. Show more Show less

About This Role Wells Fargo is seeking a Financial Accounting Associate In This Role, You Will Provide support for financial accounting related matters for lines of business and control functions Review basic activities associated with maintaining ledger accounts, financial statements and regulatory reports Gather financial data for financial and regulatory reports Review data from the general ledger, unit reports and various financial systems to ensure accuracy Receive direction from managers and exercise independent judgment while developing understanding of financial control functions in accordance with the company's internal control policies Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 6+ months of Finance, Accounting, Analytics, Financial Reporting, Accounting Reporting or Risk Reporting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Required Qualifications for Europe, Middle East & Africa only: Experience in Finance, Accounting, Analytics, Financial Reporting, Accounting Reporting, Risk Reporting, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: CA/CMA/CS/CPA/MBA/M.Com Job Expectations: Knowledge and understanding of conversions, system analysis, data mapping, conversion reconcilement, validation and implementations Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions Knowledge of US GAAP/IFRS and Commercial Lending A solid understanding of the accounting, reporting, and internal control issues facing large, diversified US financial services institutions Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Experience executing a COSO-based Sarbanes-Oxley internal control assessment Track record of successfully partnering with others to drive change Ability to troubleshoot, identify and understand downstream impacts Demonstrated ability to take initiative, drive innovation, credibly challenge and proactively influence risk and control environments Ability to quickly evaluate emerging risks, understand impacts and implement appropriate adjustments to plan Posting End Date: 19 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-465584 Show more Show less

Role : Service Now Engineer Location : Bengaluru / Hyderabad Must Have Skills Hands on experience with ServiceNow ITOM, Discovery, Service Mapping implementations. We are looking for an experienced ServiceNow Engineer who shows the ability to support the platform as an administrator. As an engineer in the ServiceNow team, you will be part of an Agile/Kanban team supporting the ServiceNow infrastructure, tools and integrations as well as acting as level 3 escalation for the Service Desk. Being assigned to an Agile/Kanban team means this role also participates in all agile driving activities including daily SCRUMs and after hours releases support. You will also be expected to follow best practice standards and participate in review, refine and document these for doing the right thing for customers and colleagues ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. You will be part of every stage of support including supporting the development process, prototypes, proof of concepts as well as the production environment. As a member of an Agile/Kanban team, you will be required to participate and document all work in the form of User Stories. As the escalation for incident support, you will be responsible for direct customer contact, accurately assessing and triaging the incidents and evaluating any requests that come in. This role will require a self-starter that is adaptable and willing to learn as well as a cooperative team player. Someone that doesnt wait for work to be assigned to them but goes after work to improve the team and their performance. This includes, but is not limited to the following : Will be expected to provide a best-in-class service to our 5/3 ServiceNow users and stakeholders including promptly and courteously answering their questions and resolving their issues Ability to troubleshoot and resolve ServiceNow incidents A deep understanding of how ServiceNow works, and how it is configured Performance monitoring including an understanding of uptime and response time and how to tune the system for optimal performance User Administration including Groups, Roles and access issues Administer ServiceNow Code Releases Perform ServiceNow Upgrades including facilitating testing and the Skip process Installing and updating plugins Diagnosing Discovery issues Familiarity with Service Mapping and its operation including troubleshooting maps that fail Managing ServiceNow licenses and license reporting The ability to create reports and dashboards for the purpose of tracking trends and reporting on issues The ability to read code and notify Developers when their code has a defect Experience supporting and troubleshooting integrations to other systems including REST, SOAP and ServiceNow Spokes Must be able to fix Vulnerabilities on the system, especially the MID Servers, as identified by the 5/3 Information Security Department Must be able to apply ServiceNow Patches Must be able to facilitate Clone Downs as well as backups and restores Must be able to extract data from ServiceNow tables as needed by Audit, Business Controls and other Stakeholders Must have experience securing passwords in a vault Must be able to perform Disaster Recovery Testing Must be able to work with ServiceNow to recover our Instance from a secondary site if the primary ServiceNow site becomes unavailable Must be able to write technical documentation, especially with respect to procedures and incident remediation in the form of ServiceNow Knowledge Articles Must be able to learn new skills as needed Must stay current with the latest ServiceNow best practices Will be expected to be a team player, to communicate and collaborate and adhere to 5/3 Bank Core Values Ability to work independently Supervisory Responsibilities And Responsibilities Monitor and manage incident work queue Required Hands on experience with ServiceNow ITOM, Discovery, Service Mapping implementations. Well rounded on the ServiceNow Platform with focus on ITOM development and configuration on the ServiceNow platform. The engineer must be comfortable in understanding and diagnosing ITOM solutions, API integrations, Flow Designer, Catalog Item creation, Custom Applications, Platform Health and Security, Automatic Testing Framework (ATF), and Mobile. Knowledge & Skills Required Must be knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, Discovery, Service Mapping, and REST API Integrations Required Knowledge of ServiceNow Architecture Knowledge of ITOM processes Technical Skills Must Have : Certified Systems Administrator - CSM 5+ years experience on ServiceNow platform Bachelors Degree in Computer Science or equivalent experiences Technical Skills To Have ITIL v4+ certification ServiceNow CIS SPM ServiceNow Now Mobile ServiceNow CIS-ITOM Certification ServiceNow CAD Certification ServiceNow CIS Service Mapping (ref:hirist.tech) Show more Show less

About This Role Wells Fargo is seeking an Associate Fraud & Claims Operations Representative In This Role, You Will Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 22 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-466701 Show more Show less

About This Role Wells Fargo is seeking an Associate Securities Operations Representative. In This Role, You Will Support a variety of operational tasks for simple or routine securities Identify ways to improve the overall process Perform routine duties such as processing, reconciling transaction and research inquires Regularly receive direction from supervisor and escalate issues to more experienced roles Review less complex documents Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 6+ months of Security Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education Flexable in the shift time as per Business requirement. Posting End Date 29 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-463412 Show more Show less

About This Role Wells Fargo is seeking an Associate Fraud & Claims Operations Representative In This Role, You Will Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 22 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-466711 Show more Show less

About This Role Wells Fargo is seeking a Associate Fraud & Claims Operations Representative. In This Role, You Will Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 22 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-466702 Show more Show less

About This Role Wells Fargo is seeking a Loan Servicing Representative In This Role, You Will Support Loan Servicing functional area or processes Identify opportunities to improve various areas within Loan Servicing and recommend solutions Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature Perform moderately complex administrative, transactional, operational, or customer support tasks Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing Receive direction from Loan Servicing supervisors Escalate non-routine questions to experienced individuals Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers Provide guidance to less experienced peers Required Qualifications: 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 1-2 years' experience in Loans, Lending, Mortgages, Payoffs or Loan IQ. Candidates with Loan IQ experience will be highly preferred. Acceptance to work in 6.30 PM to 3.30 AM shift. Job Expectations: 1+ year of Loan IQ experience. 1+ year of Payoff experience. Posting End Date: 22 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-456169 Show more Show less

Summary Imaging Endpoints (IE) is an Imaging Technology and Imaging Clinical Research Organization (iCRO). We are passionately focused on our vision to Connect Imaging to the Cure. Everything we do is aligned with this singular purpose. We work every day excited to advance imaging science, technology, and services to bring curative technologies to humankind. We have supported many of the most impactful new drug approvals in oncology, and we are seeking the most talented individuals globally that are passionate in their desire to assist us in our mission to customize each clinical trial's imaging to optimize the opportunity to demonstrate efficacy. Imaging Endpoints is based in Scottsdale, Arizona, with offices in Cambridge, Massachusetts; London, UK; Leiden, Netherlands; Basel, Switzerland; Hyderabad, India and Shanghai, China. We are an affiliate of HonorHealth, one of the largest healthcare systems nationally, and Scottsdale Medical Imaging Limited (SMIURadPartners), the largest private radiology group in the United States. We are recognized as the world's largest and most preeminent iCRO in oncology. Role : Associate Director It Responsibilities Authorizes and oversees all hardware and software deployment, monitoring, maintenance, development, and support based on Innovation and IT infrastructure strategy. Develops configuration and monitoring standards for network performance and implements and monitors controls to ensure the standards are maintained. Evaluates business needs, objectives, and goals, researching Innovation and IT applications necessary to meet the needs of the IE Network. Analyzes complex Innovation and IT business needs presented by users and customers and recommends technical solutions. Develop plans for the implementation of new projects, coordinating process deliverables with project leaders and stakeholders. Develops or assists in developing Innovation and IT policies and procedures, as appropriate, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Responsible for implementing, complying with, and maintaining Innovation and IT policies and procedures. Designs, configure and optimize hardware, operating systems, network, storage, and backup devices for reliability, availability, and performance in a physical or virtual environment. Designs, configures and manages Active Directory and Citrix. Configures and supervises the implementation of management tools including monitoring, security, backup tools. Configures and supervises the implementation of network solutions, including firewall configuration, routing, IPsec tunnels, remote access VPN access, etc. Diagnose and resolve issues related to application delivery via Citrix and AWS. Coaches and directs Innovation and IT staff in operational activities to ensure compliance with company needs, objectives, and the approved budget. Manages Innovation and IT staff including as follows: recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Maintains awareness of changing Innovation and IT trends, best practices, and regulations that might impact operational efficiency and business continuity and takes corrective action as required. Participates in all hardware and software evaluations along with vendor contracts. Makes purchasing recommendations and monitors contracted service(s) performance. Develops business case justifications and cost and benefit analysis for Innovation and IT budgeting. Develops an Innovation and IT annual budget, justifying when needed. Reviews and compare actual results to planned budgetary performance. Directs management on potential technology solutions and implementations in support of Innovation and ITs new initiatives, opportunities, and procurement efforts. Ensures that network staff/resources utilize technology to provide secure processes to access information. Overseas end-user services, including help desk and technical support services. Performs liaison duties between network users, operations in the areas of systems design, modifications, or troubleshooting. Possesses and communicates a clear vision for Innovation and IT with all IE stakeholders. Lead and coordinate work related to incident tickets and requests for their resolution within agreed SLAs. Train first level support personnel to close any open incidents correctly and promptly. Manage the calendar related to recurrent Innovation and IT activities. Work with other Innovation and IT teams and third-party support vendors for resolution of problems. Manage the execution of Innovation and IT study archival requests, exports, and other activities. Ensure that the team performs their work in compliance with policies and SOPs. Provide second level escalation and after-hours And Experience : Batchelor's degree or equivalent experience required, Batchlors degree in IT, CIS, Computer Science or similar field strongly preferred. PACS/ Clinical imaging experience preferred. 12- 15 years of experience managing and directing enterprise IT operations. Enterprise, networking, virtualization, or security certifications preferred. Minimum of three years of HIPAA and/or GDPR experience. Familiarity with the design, installation, validation and compliant operation of complex clinical imaging data software and hardware systems. Demonstrate proficiency in all MS Office applications, including Word, Excel, PowerPoint, and internet software. Ability to provide quality control review to working documents and reports (interim or final versions) regarding technical, scientific or research that have IT implications. Demonstrated proficiency in maintaining desktop information technology systems and supporting network operations in a regulated environment. At least three years of ITIL experience and managing IT as a service; certification a plus. At least five years of experience managing cloud, PAAS, or SAAS environments; directly and/or through Managed Service : The Associate Director IT must possess the following skills and attributes to provide technology leadership and vision. Provides a strategic level of guidance in support of all information technology initiatives. Leadership : Exhibit confidence in self and others; accept feedback from others and give appropriate recognition to others. Leadership and management of administrative technology, ensuring the privacy and security of user information systems, staff productivity with technology support and the effective management of information technology assets. Create a sense of team morale and help to create a positive work environment. Quality Management : Look for ways to improve and promote quality. Understand business implications of decisions; display orientation to profitability; align work with strategic goals Ethics : Treat people with respect, keep commitments; work with integrity and ethically. Uphold organizational values. Follow through on commitments. Strategic Thinking : Develop strategies to help achieve IT departmental and company goals. Organizational Support : Follow and support policies and procedures. Complete administrative tasks correctly and on time. Responds to management direction and aligns with company values and objectives. Oral/Written Communication Skills : Speak/write clearly and persuasively. Listen and get clarification. Demonstrate presentation skills. Actively participate in meetings. Cost Consciousness : Work within approved budget. Conserve organizational resources. Develop and implement cost saving measures. Innovation : Display original thinking and creativity. Meet challenges with resourcefulness, generate suggestions for improving work, and develop innovative approaches and ideas. Adapt to changes in the work environment, manage competing demands, change approaches or methods to best fit the situation, able to deal with changes, delays, or unexpected events. Service oriented approach, flexible, and proactive. Must have superior attention to detail and excellent oral and written communication skills. Self-driven, ability to get the job done with little supervision, can-do positive attitude Ability to excel in a team environment. Ability to work in strict compliance with all procedures, rules, and regulations. Maintain strict confidentiality of sensitive data, records, files, conversations, etc. Must be self-motivated and able to grasp new concepts Endpoints' Team Characteristics : Passion to Connect Imaging to the Cure and pursue a meaningful career by improving the lives of cancer patients through imaging Strong desire to be part of a dynamic, global team working closely together and growing year after year in a rewarding environment to help humanity through imaging Commitment and caring for our fellow team members, their families, and the communities IE serves - see Caring Endpoints Integrity and high ethical standards; we always do the right thing High intellect and ingenuity; we enjoy solving problems, finding a better way, and the challenge of making a difference by improving lives Structured, organized, detail-oriented, and self-motivated; we approach each day with a detailed plan and excitement to accomplish the day's objectives while striving to improve ourselves and IE everyday Accountable; we do what we say and communicative effectively to meet deadlines; we enjoy advancing clinical trials, helping patients, and celebrating success High standard for excellence; we proof our own work, hold high standards for ourselves and our team, and always prioritize quality above all else (ref:hirist.tech) Show more Show less

About This Role Wells Fargo is seeking a Treasury Associate In This Role, You Will Support finance, accounting and Business Line management on matters related to corporate treasury and related financial management Review global market conditions, funding requirements, asset and liability management, liquidity risk management, capital management, financial performance management, capital, and related activities Ensure data quality and establish controlled processes Collaborate with Internal Audit, Corporate Risk Management and Model Governance teams as well as outside parties including regulatory agencies and accounting and consulting firms Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 6+ months of Treasury/Finance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Qualified CA/ACCA/CWA/FRM/CFA or MBA from a reputed institution. Experience in Stress Testing, Liquidity risk monitoring, LCR, NSFR and Interest rate risk. Experience in conducting the Internal audits/Control testing, preparing the materials and Leading the Stakeholders meeting like ALCO. Job Expectations: Shift timing may be aligned to APAC/ EMEA region Posting End Date 22 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-465582 Show more Show less

About This Role Wells Fargo is seeking a Due Diligence Coordinator . In This Role, You Will Support Due Diligence group Seek ways to improve client onboarding process, on-going periodic client reviews and quality control activities Conduct complex comprehensive research or background investigations on transactions, individuals, entities, organizations or locations to identify and mitigate associated sanctions, financial crime, and reputational risks Receive direction from supervisor and escalate non-routine questions Interact with immediate team and Due Diligence area on wide range of information Engage with clients indirectly through relationship managers to support meeting policy and regulatory requirements Required Qualifications: 2+ years of Due Diligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Good verbal and written communication skills. Posting End Date: 26 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-465412 Show more Show less

About This Role Wells Fargo is seeking an Associate Fraud & Claims Operations Representative. In This Role, You Will Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 22 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-466704 Show more Show less

About This Role Wells Fargo is seeking an Associate Fraud & Claims Operations Representative. In This Role, You Will Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Posting End Date: 22 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-466710 Show more Show less

About This Role Wells Fargo is seeking a Associate Operations processor In This Role, You Will Perform general clerical operations tasks that are routine in nature Receive, log, batch, and distribute work File, photocopy, and answer phones Prepare and distribute incoming and outgoing mail Regularly receive direction from supervisor and escalate questions and issues to more experienced roles Work under close supervision following established procedures Required Qualifications: 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Fresh Graduates and/or 0 to 6+months experience in banking operations (Commercial Banking or CIB) Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage Good in both verbal and written communication skills Good investigation and problem solving skills Organizational and detail oriented skills Sound risk management mindset and good understanding of compliance - AML/OFAC Ability to handle high volume and short SLA or turn around time Ability to work in changing and fast paced work environment Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve Bachelor's degree holder, preferable business course Job Expectations The team member will be responsible for research, investigation and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks. Investigation types ranges from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc...; Correction and creation of different SWIFT/CHIPS/FedWire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all form part of the day to day activities of the Team member. When more complex problems/inquiries are received, this will be referred to the more senior Team member as per the guidelines and escalation procedures of the business. Pool/Queue Assignment High Volume Low Risk (Unable to Apply Pool) Posting End Date: 23 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-464343 Show more Show less

About This Role Wells Fargo is seeking a Associate Operations Processor In This Role, You Will Perform general clerical operations tasks that are routine in nature Receive, log, batch, and distribute work File, photocopy, and answer phones Prepare and distribute incoming and outgoing mail Regularly receive direction from supervisor and escalate questions and issues to more experienced roles Work under close supervision following established procedures Required Qualifications: 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degree holder, preferable business course Fresh Graduates and/or 0 to 2 years' experience in banking operations (Commercial Banking or CIB) Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage Good in both verbal and written communication skills Good investigation and problem solving skills Organizational and detail oriented skills Sound risk management mindset and good understanding of compliance - AML/OFAC Ability to handle high volume and short SLA or turn around time Ability to work in changing and fast paced work environment Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve Job Expectations: The team member will be responsible for research, investigation and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks. Investigation types ranges from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc...; Correction and creation of different SWIFT/CHIPS/FedWire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all form part of the day to day activities of the Team member. When more complex problems/inquiries are received, this will be referred to the more senior Team member as per the guidelines and escalation procedures of the business. Pool/Queue Assignment: High Volume Low Risk (Unable to Apply Pool) Posting End Date: 20 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-464325 Show more Show less

About This Role Wells Fargo is seeking an Associate Operations Processor. In This Role, You Will Perform general clerical operations tasks that are routine in nature Receive, log, batch, and distribute work File, photocopy, and answer phones Prepare and distribute incoming and outgoing mail Regularly receive direction from supervisor and escalate questions and issues to more experienced roles Work under close supervision following established procedures Required Qualifications: 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degree holder, preferable business course Fresh Graduates and/or some experience in banking operations (Commercial Banking or CIB) Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage Good in both verbal and written communication skills Good investigation and problem solving skills Organizational and detail oriented skills Sound risk management mindset and good understanding of compliance - AML/OFAC Ability to handle high volume and short SLA or turn around time Ability to work in changing and fast paced work environment Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's eve Job Expectations: The team member will be responsible for research, investigation and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks. Investigation types ranges from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc.; Correction and creation of different SWIFT/CHIPS/FedWire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all form part of the day to day activities of the Team member. Posting End Date: 26 Jun 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-464334 Show more Show less