35637 Escalation Jobs - Page 13

Job description: Job Description Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. ͏ Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and acco...

Job description: Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ͏ Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is m...

About Us: MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close c...

Your Responsibilities Proficient with the project management skills Manage projects end to end with focus on Quality of Delivery and Process Efficiency. Track and control project timelines, resource allocation, identify and mitigate risks, and accountable for communication management Develops and manages strategic solutions for process improvements and back-office support for standard operations Work directly with India HR Delivery lead in driving the initiatives/ projects across HR Ops Service lines Work directly with SEA & MEA Fos in HR Ops. in driving standardization, streamlining and automation initiatives. Collaborates with extended leadership and other key stakeholders in managing serv...

About Lyzr Lyzr is a full-stack agent infrastructure platform powering secure, private, enterprise-grade AI agents. We help Fortune-level organizations build, evaluate, and run agentic workflows inside their own cloud (VPC), with responsible-AI guardrails, hallucination management, and enterprise controls. Role Overview You will own post-sales customer outcomes end-to-end: implementation, delivery quality, customer success/retention, and partner/GSI delivery. You’ll build and scale a global delivery engine (India-led with near-shore hubs), establish PMO rigor, raise NRR/GRR, and turn Lyzr deployments into durable, referenceable programs. What You’ll Do Build & Scale Global Delivery: Stand up...

Job description: Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ͏ Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure t...

About this role: Wells Fargo is seeking a Financial Reporting Analyst In this role, you will: Meet the company's regulatory, Security and Exchange Commission, and other external financial reporting requirements Lead planning and execution strategy of large, complex external financial reporting requirements Provide technical interpretation on various matters and is a key change agent in building and adopting best practices within the functional area Lead implementation of the most complex projects and initiatives impacting multiple lines of business across the enterprise Lead stakeholder development by maintaining ongoing interaction that increases their awareness, understanding, accountabili...

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an e...

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title : Data Protection – Supervising Associate – (STS) Requesting Function: Security Technology Services Requesting Sub Function : Security Operations Job Summary: Key Responsibilities(analytical/decision making/supervisory): Provides a level of basic and advanced technical support for execution of the daily management, administration and maintenance activities aligned to protecting the security infrastructure for encryption technologies. The role provides te...

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title : Data Protection – Supervising Associate – (STS) Requesting Function: Security Technology Services Requesting Sub Function : Security Operations Job Summary: Key Responsibilities(analytical/decision making/supervisory): Provides a level of basic and advanced technical support for execution of the daily management, administration and maintenance activities aligned to protecting the security infrastructure for encryption technologies. The role provides te...

Conduct Servicing in area of responsibility Liaison and customer support representative for the local region for Service support Provide phone and email support, technical advice & ECSC support as appropriate to customers Independently perform basic & complex troubleshooting and repairs on the designated modality with success rate of diagnosing the problem within given area while working within the escalation procedure. Carry out the Field Change Orders, Safety Checks / Modifications, as instructed by the Elekta Product Supply Centre for the installed systems ownership of service deliverables for the designated customer site. Perform routine calibrations , preventative maintenance and closur...

About Sun Pharma: Sun Pharmaceutical Industries Ltd. (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of US$ 5.4 billion. Supported by 43 manufacturing facilities, we provide high-quality, affordable medicines, trusted by healthcare professionals and patients, to more than 100 countries across the globe. Job Summary We are seeking an accomplished and strategic Senior Domain Lead to oversee enterprise email and collaboration systems, Active Directory (AD), Identity & Access Management (IDAM), and their security and cloud integrations. The role focuses on end-to-end management and security governance across hybrid environments, ensur...

Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels ...

Job description: Job Description Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives ͏ Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is m...

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution tim...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken a...

Key Responsibilities: Design and develop a voice and chat-based conversational AI using LLMs, NLP, and Speech Recognition (ASR + TTS) . Integrate emotion detection and sentiment analysis from both voice and text input. Build reminder and notification modules (medicine, meals, appointments, etc.). Develop simple interactive mental games and wellness check-in workflows . Enable multilingual support (English & German). Implement real-time alert/escalation system for caretakers or family members. Integrate with APIs (e.g., Twilio, WhatsApp, or Alexa/Google Assistant). Collaborate with UI/UX and healthcare domain teams to refine conversational flows. Ensure data privacy and security compliance (G...

Job Description Job Purpose Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work on cutting-edge technology and business challenges in the financial sector. The ICE Mortgage Technology Network Engineer leverages a deep understanding of network design, strong network analytical and troubleshooting skills, and excellent communication skills to deliver robust network solutions. The ideal candidate for this role will be able to multitask in a dynamic team-based environment, demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. Responsibilities Support and maintain multi-vendor production network environments critical ...

Job Title : Derivative Services Analyst – APAC Shift Location : Chennai Key Responsibilities : Provide full post-execution operational support to Fund Managers and internal teams. Monitor and process all trade and lifecycle events for derivatives transactions. Generate and deliver reporting to internal stakeholders and external parties. Investigate and resolve breaks with executing brokers, custodians, and third-party administrators. Liaise with fund administrators to ensure timely and accurate information sharing. Prioritize own workload and escalate complex issues to senior team members as needed. Collaborate with internal operational areas, fund manager assistants, and dealers to ensure s...

Job Title: Data Analyst (Python +Pyspark) About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the finan...

Job Title: Technical Delivery Manager Location: Bangalore / Hyderabad Reporting To: [Specify Title - e.g., Head of Product or VP of Engineering] Role Overview The Engineering Delivery Lead is a high-impact, non-technical leadership role critical to bridging product strategy with execution reality. You will be the single point of accountability for the consistent, disciplined, and predictable delivery of the engineering roadmap. This role requires exceptional communication skills to align teams in India with stakeholders in the UK, focusing on instilling a culture of ownership, professional accountability, and execution excellence, rather than technical mentorship. Key Responsibilities 1. Str...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken an...

Hi, We have an immediate requirement for Networking (CCIE - Wireless) position with our organization SHI Solutions India Pvt Ltd. Work Location - Hyderabad/Bangalore (Preferred) Okay for Mumbai/Pune. Experience - 2 to 4years(L2 Level) MUST - CCIE Certified PFB JD for your reference JOB SUMMARY The Cisco Wireless Engineer will be responsible for the design, deployment, optimization, and support of enterprise-grade Cisco Wireless LAN solutions. The role involves working with Cisco Catalyst and AireOS Wireless LAN Controllers, access points, and Cisco DNA Centre to ensure secure, reliable, and high-performance wireless connectivity across the organization. PRIMARY RESPONSIBILITIES Design, imple...

Role: NetSuite Techno Functional Consultant Location: Gurugram/Hyderabad/Bengaluru Required Qualifications: Bachelor’s degree in accounting, Finance, MIS or IT Have 5+ years of Oracle NetSuite experience in either an IAP or VAR practice. Experience leading implementations of Oracle NetSuite Oracle NetSuite SuiteFoundation Certified Oracle NetSuite Certified Administrator Experience with SuiteFlow Expertise in process analysis and redesign of business processes Excellent communication and presentation skills Strong time management and organizational skills with sensitivity to timeframes, budgets and outcomes across multiple clients and projects Ability to prioritize and stay organized/focused...

DESCRIPTION The Transportation representative acts as the primary interface between Amazon, Seller and delivery partners. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements About the team NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ acro...