Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Order Management-Level 1 . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What You’ll Be Doing 1 - Assists in the implementation of specific Customer Service management plans under supervision. 2 - Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3 - Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes. The Skills You’ll Need Billing Communication Complaint Management Continuous Improvement Customer Relationship Management Decision Making Escalation Management Growth Mindset Inclusive Leadership Information Management Issue Resolution Problem Solving Requirements Analysis Stakeholder Management Technical Support Time Management Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. Show more Show less

Responsibilities Security Strategy & Governance Security Strategy Contribute to business Security strategy and Security roadmap by providing zonal perspective as per Site Security Plan. Align the zonal security strategy with the group policy Lead strategic initiatives aligned to business requirements at the zone / plant level; Institutionalise operational excellence initiatives for the zone Security Budgeting Plan, prepare and monitor security budget including Capex and Opex; Finalise the budget with Vertical Security Head and get sanction on the same Monitor adherence to budgets and consult with Vertical Security Head in case of budget shortage/ overruns Governance Conduct timely reviews of all on-going strategic initiatives at the zone Participate in governance council meetings to suggest improvements and discuss pressing issues with key stakeholders Security Risk Management & Audit Intelligence & Vigilance Cultivate reliable sources of information with key decision makers in administrative bodies, police, local community and media to gather intelligence Monitor and analyze daily local, national, and international news that might impact the organization or the zone Analyze the gathered intelligence, foresee risks, and develop mitigation plans Monitor the vigilance level of the zone Security operations and drive alertness at all times Security Risk Assessment Conduct security risk assessment and implement mitigation measures in consultation with Vertical Security Head to counter threats and vulnerabilities Identify vulnerabilities and gaps in the established Security infrastructure, operations, systems, technologies of the zone. Priorities the gap and closed it within timeline. Assess the varied Security threat scenarios including product theft, vandalism, acts of terror, pilferage, assault, unauthorized access facing the zone Review the SRA report and ensure mitigation measures are put in place as per the findings Security Audits Facilitate internal or third-party security audits and conduct timely checks to ensure reliability of Security management system and submit report of audit findings to the Corporate Team Review the Security audit report, analyze findings and conduct dialogue with the concerned stakeholders for action planning and resolution; Ensure prompt closure of open audit findings Crisis & Incident Management Design ERCP (Emergency response and control plan) plans for crises/ emergencies/ incidents, to ensure business continuity and quick business recovery at the zone. Lead the implementation of the response plan during the crises/ emergencies/ incidents and escalate to the management timely. Supervise efficient selection and training of staff for QRT (Quick Reaction Team) Revamp the response plans basis key learnings from incidents, to improve the business readiness to face crises and emergencies Security Operations Management and Review Monitor zone operations and ensure adherence to established SOPs and SOGs. Analyse the MIS reports generated and publish reports on a weekly basis to the Zone CEO and VSH Create security awareness and training programs for employees and community, along with the Zone CEO Security Control Room Operations Oversee end-to-end operations of Zone Security Control Room; Lead maintenance and upgradation initiatives for the Control Room Monitor the operations of the Control Room and ensure proper integration with the National Security Control Room Ensure the escalation of all incident and report of the group as per the Matrix Patrolling & Surveillance Oversee the patrolling procedures of the zone and manage exceptions Periodically check the data from CCTVs, sensors, and other such automation equipment to ensure operational vigilance Man & Vehicle Access Control Oversee the end-to-end operations of Access Control and ensure process adherence; Manage deviations Oversee the end-to-end process of visitor access card management through the applicable systems Business Traffic Management Oversee the business traffic and material movement operations to ensure authorization and authenticity checks are conducted as per SOPs Study the critical traffic blockages and suggest methods for improvement Oversee the end-to-end operations of traffic management to ensure adherence to established traffic rules Investigation & Due Diligence Conduct investigation of Security incidents including frauds, crimes, theft, pilferage, vandalizing and set in motion remedial measures Prepare and share investigation reports with BU team on investigations of critical incidents Protection Drive the Security systems, processes, and operations to ensure round the clock protection to both the tangible and intangible assets as per the concept of ring security. Conduct security events as per the annual security plan and ensure proper security detailing is in place Channelize and coordinate traffic management to ensure least impacted route continuity for the logistics flow Ensure the zone/road survey conducted and then plan for Overweight and Over Dimensional Consignment Performance Improvement Define the performance metrics for evaluating Zone Security domain and finalize with the Business Security Head; Lead performance review of Zone Security Identify process gaps in the Zone Security processes and lead process excellence initiatives to address the process gaps and drive efficiency Drive the team to champion process improvements and establish ownership of action plans at appropriate points within Zone Security Outsourced Manpower Management Monitor and review the outsourced staff strength and accordingly conduct recruitment Oversee and evaluate performance of the third-party security personnel services provider ensuring the deployed personnel are as per the defined parameters Engage periodically with the outsourced security employees to cater for their welfare Ensure the deployment of OMPs as per the work breakdown structure (WBS) and as their competency. People Management Lead talent acquisition for all vacant positions at the zone and support Vertical Security Head in talent identification and selection for critical roles Drive a performance driven culture – Set goals, review performance, and provide feedback to ensure a motivated and committed team Project Management Identify and drive projects towards creation or improvement of security technology aids (automation systems) and infrastructure augmentation as per group security guidelines and industry standards / best practices aligned to overall group security strategy Implement and monitor efficient project management practices for timely execution and maximum RoI on identified projects Drive integration of new projects into mainstream security operations at zone through processes and stakeholder buy in. Qualifications Educational Qualification: Bachelor's degree in business management or other relevant field Postgraduate degree in relevant field Preferable to have Certifications including Certified Protection Professional (CPP) / Certified Fraud Examiners (CFE) / Transported Asset Protection Association (TAPA) certification/ Physical Security Professional (PSP) / Industrial Security professional certifications/ Project Management Professional (PMP) (Value Addition) Show more Show less

We are WorldatWork, a professional organization that sets the agenda in the field of Total Rewards. We specialize in globally respected certifications, relevant data, publications, content, and conferences, all of which are designed to advance our members’ leadership and help them influence great outcomes at their organizations. Founded in 1955, WorldatWork serves Total Rewards professionals throughout the world working in organizations of all sizes and every industry. Position Purpose: The Specialist Accounts Receivable provides accounting support by ensuring customer invoices, order cancellations and other inquiries are completed in a timely and accurate manner. This role involves managing the invoicing, order inquiries and adjustments, and collection processes to ensure the timely and accurate receipt of payments for a multi-entity organization. Primary Responsibilities: Manage the entire accounts receivable cycle, including invoicing, order cancellations and inquiries through case management system, payment processing, account reconciliation, and collections. Oversee the accounting email inbox and ensure prompt, accurate responses to client and internal communications. Work with relevant areas of business to resolve issues related to incorrect billings and any disputes raised by the customer. Ensure all receivables are collected promptly and applied to customer accounts accurately. Responsible for collections of all Accounts Receivable and tracking AR Aging. Review status of delinquent accounts and initiate collection activity. Research and resolve disputed delinquent account balances. Meet weekly and monthly collection and DSO goals. Seek out and communicate opportunities to continuously improve, standardize and streamline the organization’s AR administrative and collections process. Monitor all AR Collections efforts acting as the initial escalation point for these items. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Manage and maintain positive relations with customers. Working closely with other departments and groups to resolve issues and exceed client service expectations. Correct any errors, including misapplied payments, billing errors, and shipping errors. Responsible for customer requests for correspondence including copies of statements, invoices, and credit memos. Ensure compliance with company policies, accounting standards, and regulatory requirements related to accounts receivable. Assist with month end maintenance tasks, journal entries, and account reconciliations as needed. Qualifications: Bachelor’s degree in accounting, Finance, Business Administration, or a related field; or equivalent work experience. Minimum of 3-5 years of experience in accounts receivable, credit and collections, general ledger accounting or related finance roles. Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle, NetSuite) and Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUPs). Strong knowledge of accounts receivable processes, billing practices, and collections strategies. Basic understanding of accounting principles, financial statements, and general ledger accounts. Knowledge, Skills & Abilities: Strong analytical and problem-solving skills to identify and resolve billing discrepancies, payment issues, and process inefficiencies. Attention to Detail; high level of accuracy in managing financial data, processing invoices, and performing account reconciliations. Excellent verbal and written communication skills to interact professionally with customers, internal teams, and management. Skilled in negotiating payment arrangements and handling customer inquiries tactfully to ensure positive outcomes. Strong organizational skills to manage multiple tasks, prioritize work, and meet deadlines consistently. Ability to handle customer billing concerns with a positive and solution-focused attitude. Ability to work independently with minimal supervision while also collaborating effectively within a team. Ability to identify and implement process improvements to streamline accounts receivable functions. Ability to adapt to changing processes, systems, and requirements in a dynamic Supervisory Responsibilities: (who, if any does this position oversee, if none, enter n/a) NA Disclaimer - The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Nothing in the job description constitutes an express or implied contract of employment or warranty of any benefits. Employment at WorldatWork is a voluntary employment-at-will relationship for no definite period of time. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Contract Management . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. ͏ Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customer’s business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement ͏ Deliver NoPerformance ParameterMeasure1.Analyses data sets and provide relevant information to the clientNo. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy ͏ ͏ Mandatory Skills: Enterprise Architecting . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 55+ million customers get more from their money every day. As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. Those ninjas work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology, we aim to prevent financial crime in a way the banking world hasn’t seen so far. We're looking for a FinCrime Analyst to join our Know Your Business team. FinCrime Analysts are crucial in ensuring we maintain control, working closely with the Revolut Compliance team. This role is for highly responsible, conscientious, and courageous individuals who aren't afraid of the challenges presented by the complex financial world. We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying. Up to shape the future of finance? Let's get in touch. What You'll Be Doing Conducting research, document checks, and financial crime risk assessments using internal and external sources Performing screening of clients and transactions for potential risks Identifying and reporting suspicious activity related to money laundering or terrorist financing Reviewing CDD documents to ensure alignment with internal policies Analysing monitoring alerts to detect suspicious activity Escalating red flags and potential risks to the escalation team Handling sensitive and confidential information with discretion What You'll Need Fluency in English Excellent communication skills Collaborative mindset to work across multiple compliance teams Capacity to multitask and prioritise effectively The ability to work well under pressure and tight time frames Willingness to work different shifts Nice to have Fluency in any other language Prior experience in banking in risk or AML/KYB function Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment. Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice Show more Show less

Who Can Apply? Freshers / Tele calling experience Fluent in Hindi & English Graduate (Must) | Age: 18–30 yrs Key Responsibilities Respond to and resolve customer queries, concerns, and requests over the phone in line with company standards Accurately record customer interactions and follow-up tasks in internal systems Understand and support multiple insurance products and service processes Use pre-defined scripts to offer product information and retain customers Provide clear summaries of unresolved queries for internal escalation Handle irate customers with empathy and professionalism Meet performance metrics including call handling, quality, and customer satisfaction Participate in ongoing team initiatives and improvement programs. About the Client You’ll be working with one of India’s leading insurance and financial services companies, known for its customer-centric approach and innovative offerings. The company values high-quality service delivery and is constantly investing in talent, training, and technology to elevate the customer experience. Why Join Us? Be part of a reputed brand in the financial services and insurance sector Professional growth through on-the-job learning and upskilling opportunities Work in a structured, supportive team environment Attractive incentives and career path for high performers Contribute to a customer-first culture built on trust and transparency Apply Now! Send your resume to mohammad.saqib@visionaryhire.com Or call / WhatsApp: +91 8273680523 Subject Line: “ Customer Relationship Manager , Indore" Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Health insurance Internet reimbursement Paid time off Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Performance bonus Quarterly bonus Ability to commute/relocate: Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: English (Required) Work Location: In person Expected Start Date: 30/06/2025

About The Team Meesho Grocery aims to revolutionise the way India shops for Grocery and towards that objective, we want to enable the lowest cost distribution for all daily needs. Grocery has the biggest share of the overall retail spend in India. It is projected to be a $800B market in 2024, of which the majority contribution comes from non-metro cities. The grocery market in Metro and Tier 1 has become crowded with a lot of players trying to solve the supply chain but the higher cost of logistics restricts these players from disrupting the lower-tier cities. At Meesho Grocery, we are building the most cost-effective distribution channel to disrupt the grocery market in lower-tier cities of India. Meesho Grocery is an early-stage mini start-up within Meesho with a completely different supply chain and modus operandi. We are a bunch of high-energy enthusiasts working towards creating something cool and big. About The Role We are looking for a detail-oriented, proactive, and operations-driven professional to join our Supply Chain team. As a Senior Associate – Processing Center Operations, you will be responsible for overseeing end-to-end operations across processing centers to ensure timely and accurate customer order fulfillment. You’ll lead initiatives to design and optimize storage, handling, and order processing flows to improve efficiency, while ensuring compliance with quality standards. This role offers full ownership of performance, with the autonomy to drive cost optimization and process improvements. You’ll collaborate closely with central Control Tower & Process Excellence teams to enhance performance and delivery success. In addition, you’ll lead efforts in workforce productivity, training programs, and engagement strategies to build a high-performing and retained team. What You Will Do Oversee daily operations within processing centers to ensure timely and accurate customer order fulfillment at targeted service levels. Design, implement, and optimize storage, material handling, and order fulfillment processes to enhance efficiency and throughput. Ensure strict adherence to quality and compliance standards across all processing centers. Manage middle-mile operations, including fleet planning, route optimization, and trip assignment. Drive operational excellence to meet customer delivery timelines and improve delivery success rates. Own end-to-end financial performance of the processing centers. Identify and implement cost optimization initiatives to improve overall operational efficiency and profitability. Train, monitor, and enhance the productivity of processing center personnel through structured programs and KPIs. Develop and implement employee engagement strategies to ensure high retention rates of the workforce. What You Will Need Strong understanding of warehouse and processing center workflows Experience in managing end-to-end order fulfillment and delivery processes Ability to drive process improvements and standardization Ability to enforce SOPs and audit processes for adherence Experience in training, supervising, and evaluating operational teams Strong focus on manpower planning, productivity, and retention. Ability to collaborate cross-functionally and manage escalation effectively Minimum 3 years of experience in Warehouse or Lastmile Ops. Show more Show less

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Highly Skilled and extensive experience in Oracle RAC 19c , ASM Data Guard, RMAN, DR drill, OEM Education : bachelor’s degree in computer science, Information Technology, or a related field. Advanced certifications in Oracle (e.g., Oracle DBA OCP, OCM) are a plus. Experience : Minimum of 15 years of experience in Oracle database administration, with at least 3 years in a team lead or supervisory role. Strong hands-on experience with Oracle database versions (12c, 19c, or later) in enterprise environments. Deep understanding of database architecture, data modeling, performance tuning, high availability, and disaster recovery. Proven experience in managing large-scale databases, including clustering (RAC), data guard, and replication technologies. Technical Skills: Proficiency in Oracle SQL, PL/SQL, and scripting languages (e.g., Shell, Python, PowerShell). Strong knowledge of Oracle tools (e.g., RMAN, Oracle Enterprise Manager, Data Pump, GoldenGate). Familiarity with cloud-based Oracle services (e.g., Oracle Cloud Infrastructure, Autonomous Database). Experience with database monitoring, performance tuning, and troubleshooting tools. Team Leadership & Management: Lead, mentor, and manage a team of Oracle DBAs, providing guidance and support in database administration, troubleshooting, and performance tuning. Define clear goals, objectives, and KPIs for the team to ensure high performance and alignment with organizational priorities. Conduct regular performance reviews and provide professional development opportunities for team members. Foster a culture of collaboration, accountability, and continuous learning within the team. Database Administration: Oversee the installation, configuration, and maintenance of Oracle database systems, ensuring high availability, security, and performance. Manage backups, recovery, patch management, and ensure that databases are operating efficiently and securely. Proactively monitor database health and performance, identifying issues before they impact business operations. Perform database tuning and optimization to enhance system performance and reduce downtime. Incident & Problem Management: Act as an escalation point for complex database issues, providing troubleshooting expertise and resolving incidents quickly. Develop and implement disaster recovery plans and ensure their effectiveness during drills or actual events. Perform root cause analysis on recurring database issues and implement long-term solutions. Documentation & Reporting: Maintain accurate documentation on database configurations, architecture, procedures, and operational best practices. Provide regular reports to senior management on database health, performance metrics, and any major issues or risks. Career Level-IC4 Career Level - IC4 Responsibilities As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. Highly Skilled and extensive experience in Oracle RAC 19c , ASM Data Guard, RMAN, DR drill, OEM Education : bachelor’s degree in computer science, Information Technology, or a related field. Advanced certifications in Oracle (e.g., Oracle DBA OCP, OCM) are a plus. Experience : Minimum of 15 years of experience in Oracle database administration, with at least 3 years in a team lead or supervisory role. Strong hands-on experience with Oracle database versions (12c, 19c, or later) in enterprise environments. Deep understanding of database architecture, data modeling, performance tuning, high availability, and disaster recovery. Proven experience in managing large-scale databases, including clustering (RAC), data guard, and replication technologies. Technical Skills: Proficiency in Oracle SQL, PL/SQL, and scripting languages (e.g., Shell, Python, PowerShell). Strong knowledge of Oracle tools (e.g., RMAN, Oracle Enterprise Manager, Data Pump, GoldenGate). Familiarity with cloud-based Oracle services (e.g., Oracle Cloud Infrastructure, Autonomous Database). Experience with database monitoring, performance tuning, and troubleshooting tools. Team Leadership & Management: Lead, mentor, and manage a team of Oracle DBAs, providing guidance and support in database administration, troubleshooting, and performance tuning. Define clear goals, objectives, and KPIs for the team to ensure high performance and alignment with organizational priorities. Conduct regular performance reviews and provide professional development opportunities for team members. Foster a culture of collaboration, accountability, and continuous learning within the team. Database Administration: Oversee the installation, configuration, and maintenance of Oracle database systems, ensuring high availability, security, and performance. Manage backups, recovery, patch management, and ensure that databases are operating efficiently and securely. Proactively monitor database health and performance, identifying issues before they impact business operations. Perform database tuning and optimization to enhance system performance and reduce downtime. Incident & Problem Management: Act as an escalation point for complex database issues, providing troubleshooting expertise and resolving incidents quickly. Develop and implement disaster recovery plans and ensure their effectiveness during drills or actual events. Perform root cause analysis on recurring database issues and implement long-term solutions. Documentation & Reporting: Maintain accurate documentation on database configurations, architecture, procedures, and operational best practices. Provide regular reports to senior management on database health, performance metrics, and any major issues or risks. Career Level-IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Key Responsibilities and Expertise: Acted as the escalation point for Help Desk (HD) and Level 2 engineers. Worked as a Subject Matter Expert (SME) for network and security infrastructure. Designed and developed secure network architectures for large-scale projects. Created design documents: Basis of Design, HLD, LLD, Implementation Plans, and NRFU. Implemented firewalls, IPS, VPNs, SSL offload, DDoS protection, device hardening, and other security controls. Designed LAN, WAN, VPN requirements for Data Centers and branches. Managed end-to-end project lifecycle – planning, design, implementation, testing, and handover. Participated in BRD and Functional Design Document review meetings. Took ownership of incident and change management, including root cause analysis. Worked on security threat identification and mitigation. Verified configuration and architecture changes made by other teams. Closed all audit findings within deadlines and provided required evidence. Ensured all network devices followed security best practices and internal policies. Supported branch design teams to implement security from day one. Assisted with deployment, installation, and hardware configuration, including offsite. Maintained network documentation: configurations, diagrams, and procedures. Provided 24x7 support for critical network operations. Strong experience with Cisco products: Nexus 9K, ACI, FTD, routers, and switches. Hands-on with Cisco ACI SDN, firewall rule conversion, and NAT configuration. Skilled in Fortinet and Cisco FTD firewalls and advanced security protocols. Configured user authentication via TACACS, RADIUS, and AAA protocols. Implemented privilege-based access, password encryption, and secure terminal access. Addressed vulnerabilities from OEMs, CERT, SOC, and internal audits. Handled incident and problem management, tracking issues till resolution. Collaborated with OEM technical teams for advanced issue resolution. Strong in communication, stakeholder management, and team collaboration. Familiar with ITIL processes and service management principles. Proactive, adaptable, and ready to take on new challenges. Qualification: Bachelor's degree in any stream Certifications (anyone from below): Cisco CCIE Data Centre Cisco CCIE Routing and Switching Cisco CCIE Service Provider Juniper JNCIE-DC Juniper JNCIE-SP CCNP (ENCOR + ENSARI) Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM) . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Responsibilities Participates in the development of sales strategies for accounts by providing the customer's current business and long-term plans. Defines and proposes sales targets and growth margins for the account and ensures their achievement with a structured follow-up process. Manages/achieves both overall and business unit-specific sales targets, account coverage, and customer satisfaction targets for the account; takes accountability for the monthly, quarterly, and annual results on the overall account or the specifically assigned product lines (per the direction of the Sales head). Leads the development and implementation of the account plan to include designing the executive relationship strategy and coverage plans, prioritizing the opportunities, and identifying a target for each solution element. Proposes recovery plans in case of potential order shortfalls. Establishes and develops account relationships based on a defined strategy. Manages meaningful customer engagements with support from lines of business; acts as focal point for problem resolution while monitoring the successful close out of issues and actions; and demonstrates ability to build lasting, trusting, and widespread relationships across the customer's organization. Monitors competitors' activity with each account and ensures that appropriate response strategies are formulated and implemented. Develops/maintains detailed understanding of the customer's business strategy, purchasing behavior, and organizational structure (including customer needs, regulatory drivers, threats, economic trends, and competition); and provides insight to customers by providing knowledge to guide customers as they navigate alternatives. Understand market dynamics and macroeconomic influencers; maintain awareness of competitors' activity with each potential and existing account and ensure that appropriate response strategies are formulated and implemented (including, but not limited to, technical and commercial feedback in accordance with E-CON's ethics and compliance guidelines). Participates with sales management, co-workers, and business unit leadership to develop and execute account plans; delivers new insights and connects experts to the customer while respectfully challenging the status quo; actively engages in critical project touch points, anticipates the need for intervention and escalation, and takes action to initiate such communication. Coordinates the use of internal and/or external resources in order to introduce meaningful concepts and solutions for the customer; this may include trade show/exposition attendance, Account Manager-initiated customer entertainment activities, executive round tables, and/or organizing more technology-specific events for your customers. Enters and maintains relevant sales data into appropriate databases and systems, including pipeline management, expenses, reports, and ad-hoc requests for marketing input. Additional duties may be assigned, as required. Requirements Proven work experience as a Sales account manager or Sales account executive. Excellent communication and negotiation skills. Hands-on experience in sales and an ability to deliver an excellent customer experience. Knowledge of CRM software and MS Office (MS Excel in particular). Understanding of sales performance metrics. An ability to deliver projects and answer inquiries on time. Business acumen with a problem-solving attitude. Willing to travel. This job was posted by Abdullah S from e-con Systems. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: WFA - HCM . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

A Snapshot of Your Day As a Team Lead – Accounts Payable, your day will revolve around close collaboration with business collaborators, operations teams, and finance partners. You will ensure the smooth execution of AP processes, maintain compliance with financial standards, and support the team in resolving vendor-related issues. Your role will also involve driving process improvements and mentoring your team to deliver completion in AP operations. You will be part of a culture that values efficiency, accountability, and inclusivity, with a strong focus on building partnerships and delivering value. How You’ll Make An Impact Ensure coherence with GAAP and other relevant financial guidelines and procedures. Maintain and enhance Accounts Payable procedures, including defining corrective action protocols. Make decisions on the release of payment orders in exceptional cases, within established guidelines. Monitor vendor accounts for proper authorization and data accuracy by reviewing vendor statements. Conduct regular analysis of supplier liabilities and payment-due account statuses. Act as a semi-escalation point to research and resolve disputed account discrepancies with suppliers and vendors. Lead, handle, and continuously train a team of AP Account Operations professionals to ensure high performance and compliance. What You Bring 10+ years of relevant experience in General Ledger accounting or financial reporting. Preferred Qualification: Chartered Accountant (CA). Strong understanding of accounting principles, financial controls, and reporting standards. Experience in handling audits and working with cross-functional teams. Analytical attitude with attention to detail and a proactive approach to problem-solving. Strong experience with SAP 4 About The Team You will be part of a dynamic finance team that supports our manufacturing operations. Our team works closely with factory, procurement, and other departments to ensure financial accuracy and efficiency across all Accounts Payable processes. We thrive in a fast-paced, high-volume environment where collaboration and precision are key. With a strong emphasis on continuous improvement, we aim to streamline processes and support the broader goals of our manufacturing business. Our culture values teamwork, accountability, and transparency, and we are committed to fostering a diverse and inclusive workplace. Who is Siemens Gamesa? Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are always looking for dedicated individuals to join our team and support our focus on energy transformation. Empowering our people https://www.siemensgamesa.com/sustainability/employees How do you imagine the future? https://youtu.be/12Sm678tjuY Our global team is on the front line of tackling the climate crisis, reducing carbon emissions - the greatest challenge we face. Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age. We provide an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy. – As a part of CTC, tax saving measure. https://jobs.siemens-energy.com/jobs Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: WFA - HCM . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

About Business JOB DESCRIPTION Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world-class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large-scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG-rated businesses, it is the only Infrastructure Investment Grade issuer in India. NMDPL: Navbharat Mega Developers Pvt. Ltd. (NMDPL) is a Special Purpose Vehicle (SPV) formed through a joint venture between the Government of Maharashtra and the Adani Group. It leads the Dharavi Redevelopment Project, aiming to transform one of Asia’s largest informal settlements into a modern urban hub with sustainable housing, infrastructure, and economic opportunities. Job Purpose: The Head – Security, Intelligence & Community Management is leading the end-to-end security, intelligence, and ground engagement strategy for the Dharavi Redevelopment Project. This role is responsible for coordinating the security and intelligence network across all NMDPL sites, ensuring stakeholder safety, community handling, asset protection, and seamless execution of field operations in a high-density, high-resistance environment. The role will also serve as a critical liaison with government bodies, local influencers, and political stakeholders, while driving operational excellence and crisis mitigation strategies. Responsibilities Chief Security and Intelligence Ground Intelligence & Community Handling Lead daily intelligence gathering across Dharavi’s 2.5+ lakh renter population, migrant workers, and informal sector influencers. Build and sustain local networks across religious, political, economic, and social lines, including hawala operators, Dharavi Bachao groups, and sectoral leaders (leather, textiles, recycling, etc.). Deploy tailored surveillance, negotiation, and community engagement strategies to counter resistance and misinformation. Handle sensitive communications during rallies, unrest, or resistance flashpoints with calibrated responses. Security Governance & Strategy Define and execute an integrated security roadmap for all NMDPL operations in alignment with Adani Group Security and Corporate protocols. Oversee manpower deployment, asset protection, fire safety infrastructure, and emergency response planning. Monitor security threats, breaches, and deploy rapid mitigation strategies across sites. Survey & Field Execution Oversight Ensure daily security cover for 400–500 survey personnel, especially in volatile zones. Monitor field operations through GPS tracking, control room escalation, attendance, and productivity mechanisms. Conduct pre-survey risk assessments and secure team mobilization. Political & Police Liaisoning Act as lead interface with local MLAs, MPs, police, municipal bodies, and informal governance systems. Secure high-profile visits and ensure risk-neutral ground conditions for operations. Neutralize misinformation and manage politically motivated resistance campaigns. Crisis, Risk & Contingency Management Develop and execute emergency preparedness plans for high-risk, high-density situations. Anticipate and manage public flashpoints, including protests, crowd surges, or encroachment pushbacks. Lead incident response and ensure real-time communication with the CEO and GCSO during crises. Security Operations & Budgeting Oversee daily operations such as patrolling, drone surveillance, access control, fire safety, and emergency deployment. Optimize resource utilization within the approved security budget, adapting swiftly to risk escalations. Stakeholder Management Serve as single point of contact for all internal and external security stakeholders, including HQ, senior management, and law enforcement. Ensure timely and transparent reporting on field realities, resistance updates, and mitigation outcomes. Asset Protection & Event Management Secure all movable and immovable assets against theft, encroachment, and sabotage. Collaborate with event and logistics teams for security planning of awareness campaigns, stakeholder events, and building-level rollouts. Part of the planning committee for all NMDPL onsite events. Team Leadership & Training Lead and mentor a diverse team of ex-servicemen, intelligence officers, security supervisors, and negotiators. Conduct security, intelligence, and fire prevention training across all NMDPL departments. Promote a high-performance culture through field audits, KPIs, and regular feedback mechanisms. Special Responsibilities Member of the NMDPL Management Committee, contributing to high-level strategy and execution planning. Coordinate complete security and intelligence infrastructure including manpower, fire safety, and emergency assets. Responsible for employee security and prevention of anti-company activities across the project. Carry out security audits and investigations as directed by the CEO or GCSO. Qualifications Take on additional responsibilities as assigned by the CEO. Educational Qualification Bachelor’s degree in Business Management, Instrumentation, Engineering, or a relevant field is required. A postgraduate degree in a related field is desirable. Work Experience (Range Of Years) Work Experience(Range of years): 20-25 Years Preferred Industry Experience in industrial/corporate security, preferably in large-scale urban redevelopment or infrastructure projects. Former Senior Military, Paramilitary, Or Senior Policing Experience Preferred. Proven track record of working in politically and socially complex environments. Show more Show less

Job Title: Accountant – Rental Accounts Location: Assagao,North Goa Department: Accounts Reports To: CFO Employment Type: Full-time Salary: 20-25k Background: Hospitality/Real-Estate Looking for immediate joiners preferably! Job Summary: We are seeking a detail-oriented and experienced Accountant to manage rental income and expense accounts for our real estate portfolio. The ideal candidate will have strong knowledge of GST and TDS compliance, and hands-on experience with Tally ERP. Key Responsibilities: Maintain accurate records of all rental income and related expenses in Tally. Generate and reconcile tenant invoices, receipts, and payment follow-ups. Prepare monthly rental statements and balance sheets. Ensure timely filing and payment of GST and TDS as per statutory deadlines. Coordinate with tenants and internal teams for agreements, rent escalation, and dues. Monitor rental agreements, due dates, renewals, and security deposits. Reconcile bank statements and handle petty cash related to rental properties. Assist in internal and external audits by preparing required documentation. Maintain proper documentation for all rental transactions and contracts. Liaise with legal, leasing, and property management teams for financial updates. Requirements: Bachelor’s degree in Commerce, Accounting, or a related field. 3+ years of experience in accounting, preferably in real estate or rental management. Proficient in Tally ERP 9 / Tally Prime . Sound knowledge of GST , TDS , and other statutory compliances. Strong analytical and problem-solving skills. Attention to detail and ability to manage multiple accounts. Good communication skills and ability to coordinate with cross-functional teams. Show more Show less