18711 Escalation Jobs - Page 12

Job requisition ID :: 87003 Date: Aug 8, 2025 Location: Delhi CEC Designation: Senior Consultant Entity: Deloitte South Asia LLP Human Capital - Change Management Operate Senior Consultant (Senior Team Lead): Program Manager – GTM & Resource Strategy What impact will you make? As a Program Manager – GTM & Resource Strategy in our Change Management Operate team, you will be instrumental in driving the execution and operational excellence of key initiatives. This role is central to managing go-to-market efforts, optimizing resource planning, streamlining client onboarding, and ensuring robust performance tracking. You will work effectively across teams, ensuring strategic alignment, precise execution, and measurable impact that directly supports our practice's growth. Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential. The Team Deloitte’s Change Management Operate team delivers scalable solutions to support transformation initiatives. This role is part of a cross-functional group focused on enabling business development, optimizing resource fulfilment, and ensuring client success through structured program management, meticulous data-driven decision-making, and efficient operational processes. Learn more about Human Capital Practice Work you’ll do: As a Senior Consultant / Senior Team Lead, you will coordinate and manage multiple workstreams to support go-to-market strategy, resource management, client onboarding, and campaign execution. Your focus will be on ensuring high-quality delivery, effective communication, and efficient problem resolution within a PMO framework. Your Prime Responsibilities: Program Manage Go-to-Market Execution Drive the execution of go-to-market initiatives for practice offerings and assets, ensuring alignment with business goals and regional priorities. Collaborate effectively with sales, marketing, and product teams to support the development and administration of enablement toolkits and campaign assets. Monitor execution timelines, track deliverables rigorously, and ensure consistent quality across regions, identifying and escalating potential roadblocks. Contribute to the analysis of GTM performance data to identify areas for operational improvement. Program Manage Resource Fulfillment Maintain and manage the internal resource pool using existing tools (Power BI), ensuring data accuracy and accessibility. Proactively analyze demand forecasts to perform efficient and timely resource allocation and fulfillment. Facilitate regular governance and staffing cadences, providing accurate data to enable proactive planning and mitigate fulfillment issues. Effectively use and contribute to the escalation matrix to raise and resolve risks related to resource gaps, ensuring clear communication. Review, manage, and resolve data quality issues in demand and supply inputs to ensure accurate planning and reporting. Client Onboarding & License Activation Facilitate the smooth onboarding of new clients and practitioners, ensuring timely activation and setup. Support master data upload and license provisioning in close collaboration with technical and support teams. Efficiently troubleshoot onboarding issues and coordinate resolution across relevant functions, documenting solutions for future reference. Performance Tracking & Reporting Track and report key metrics related to GTM execution, resource fulfillment, and client activation, ensuring accuracy and timeliness. Utilize Excel, Power BI, and PowerPoint to build clear dashboards and present actionable insights to leadership. Establish consistent reporting rhythms and ensure timely updates to stakeholders, fostering data-informed decisions. Leverage data to identify trends and inform continuous operational improvements across program outcomes. Market Insights & Campaign Support Conduct targeted market and competitive research to inform GTM strategy and positioning. Provide essential support for campaign ideation and execution in partnership with marketing and sales teams. Contribute to post-campaign analysis, compiling data and observations to inform future improvements. Skills Required: Must Have o 6–10 years of experience in program management, business operations, GTM execution, or resource planning, with a strong emphasis on PMO functions. o Strong analytical skills and proven ability in stakeholder engagement and communication. o Proficiency in Excel (advanced), PowerPoint, and Power BI for data analysis and reporting. o Excellent communication, coordination, and organizational abilities. o Demonstrated experience managing cross-functional initiatives with a focus on timely execution and measurable operational outcomes. o Strong ownership mentality and a proactive approach to problem-solving and data quality. Preferred: o Background in HR PMO or IT PMO functions. o Familiarity with change management principles (understanding how changes impact operations and resourcing). o Experience in marketing operations, sales enablement, or client onboarding processes. o Exposure to AI-enabled platforms or SaaS tools for operational efficiency. o Experience in the consulting industry, ideally with a Big 4 firm, understanding a fast-paced environment. Your role as a leader At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. Builds own understanding of our purpose and values; explores opportunities for impact Actively focuses on developing effective communication and relationship-building skills Understands expectations and demonstrates personal accountability for keeping performance on track Understands how their daily work contributes to the priorities of the team and the business. Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent. How you’ll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development Programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our purpose Deloitte is led by a purpose: To make an impact that matters . Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world.

Strategy & Transformation; Performance & Process Excellence; Business Intelligence & Analytics; CE Planning & Engineering; CE Strategy & Governance; Continuous Improvement & CE Performance Management & Monitoring; Internal & External Quality Measurement (Service Tower); Business Planning; Long Term Business Case Development; Identification & Monitoring of Customer Metrics; Workforce Management Design; Forecasting & Planning (Translating the Business Plan); Forecast Accuracy & Variation Impact Analysis; Proactive; Predictive & Prescriptive Analytics; CI/ QDM Learning & Development; Communication Office; Coordinate CI Community; Methods & Standards; Process Compliance; QDM Promotion & Communication; Stakeholder Management/ Engagement Key Liaison with CE Organization & Officers; Vendor Management;Data Science & Insights;Change Management; Design & Develop Performance & Customer Metrics; Digital; Data & AI Integration with People & Process; Project Portfolio maintenance & demand management, Project management, Cross function alignment, VOC analysis & continuous improvement, Technology transformation & escalation support, Customer value proposition design & governance, Customer data governance & insight, Regional daily uplift escalation request administration and prioritization, Rewards & recognition design, Knowledge Management & Communications design, Quality Management Program design Provides technical expertise and advice to senior/executive management on current and emerging systems trends, practices, opportunities and risks within area of expertise. Delivers analysis, interpretation and application of complex information in order to influence optimal business decisions. Leads high impact cross-functional projects and initiatives. Is future oriented and drives strategic planning. Influences and supports cross-functional project teams in order to achieve optimal results for the business. Analytical Skills; Influencing & Persuasion Skills; Leadership Skills; Presentation Skills; Project Management Skills FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

JOB DESCRIPTION FOR BILLING ENGINEER: Education Qualification: Diploma/ B.Tech/B.E in Electrical Experience: 6 to 9 years minimum 1. Billing & Documentation: Most important Knowledge in ICT Billing like Passive work Prepare bills as per CPWD (Central Public Works Department) formats. Knowledge in preparing and verifying Measurement Inspection Reports (MIR) and Work Inspection Reports (WIR). Handle 10C and 10CC formats for billing related to escalation in prices due to material or labor cost variations. Prepare and manage price variation claims, ensuring accurate and timely submissions. Review and process BOQ (Bill of Quantities), work orders, and contract documents. 2. Rate Analysis: Conduct rate analysis for new work items as per project requirements and industry standards. Collaborate with procurement and project teams to ensure proper cost estimation and budgeting. Analyze cost data from subcontractors and vendors for accurate billing and claims. 3. Technical Knowledge: Oversee electrical work progress and verification of site measurements. Work in coordination with site engineers for quantity verification and accurate reporting. Knowledge of electrical systems such as conduiting, cabling, wiring, HT-LT panels, transformers, DG sets, and UPS systems. 4. IT and Data Handling: Proficient in using MS Office (Excel, Word) for reporting and documentation purposes. Experience in ERP/SAP systems for project management and billing. Maintain digital records of MIRs, WIRs, work orders, and other essential documents. Job Type: Full-time Pay: ₹35,000.00 - ₹47,439.08 per month Benefits: Provident Fund Experience: CPWD Projects: 5 years (Preferred) Electrical Billing: 5 years (Preferred) ERP systems: 5 years (Preferred) SAP ERP: 5 years (Preferred) Work Location: In person

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Operations Analyst I is a developing contributor, responsible for providing technical solutions to exceptionally difficult problems. As the entry level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are more detailed in nature, requiring analysis and research. Some Of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Provide Technical support , determine the root cause of the problem(s), and find appropriate solutions. Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time. Analyze metrics and identify the possible reasons for any achievements or deviations. Participate in ticket review and ensure the appropriate solution is provided. Create status reports on the activities performed as per management requirement. Provide documentation on newly discovered solutions and develope production ready solution support scripts. Provide continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs. Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs. Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support. Participate in new initiatives for providing technical solutions. May support provisioning. Potential Functional Disciplines IOT Ability to implement Discount and AA14 based IOT and do QC before moving tariff into production environment. Analyze the stopped file and take appropriate action. Respond to customer queries with detail information and handling customer request through SR. Daily processing of TAP files stopped due to tariff deviation. Interact with Customer support team and provide technical expertise to resolve critical customer queries. Update AA14 document for all Syniverse RMS customer and provide technical help to the customer. Facilitate UAT during migration of new customer IREG Knowledge about Software testing [Writing test cases, test execution, test report]. Awareness about the Mobile network communication, Architecture knowledge about GSMA, IREG standards. Ability to troubleshoot the network configuration issues and identify the problem. Thorough under standing on the tests required for Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G. Hands on experience in Ticketing Tool. Thorough knowledge of MSC configuration. Knowledge about Probes, remote testing tools TADIG/CCA Understanding of Call records for all the service types (Voice, GPRS, CAMEL prepaid & postpaid, 3G, 4G).Understanding of IOT, AA.14.Hands on experience in TAP editor, TADIG standards. Hands on experience on any industry standard TAP testing tools. Knowledge on billing & mediation. Knowledge on GSMA standards, specifically roaming CHS Monitor the Clearing House System (CHS) processes to guarantee the smooth running of the entire production engine. Timely follow-up. Escalate and respond, so that no SLA's are missed and neither Syniverse nor Customer revenue is impacted. Analysis of alarms raised by CH System during the validation of TAP/Rap files, problem identification and error handling. Monitor the process of sending and receiving the Outstanding File Reports (OFR). Validate deviations reported in OFRs from other DCHs. Raise disputes to other DCHs for wrong RAP files received, as per GSMA guide lines. Recycle erroneously rejected records. Report Software bugs to Technical Development. Track of new releases in GSM Industry. TAP/RAP Analysis of RAP/Tap files received from other Data Clearing Houses (DCH). Analysis of alarms raised by CH System during the validation of TAP/Rap files, problem identification and error handling. Raise and Handle disputes to other DCHs for wrong RAP files received. Report Software bugs to Technical Development. Monitor processes for RAP related applications (like RAPMGR). Provide input for the improvement of the RAP processes and co-operate with the team in developing new Clearing House applications (RAP related). Monitor the process of sending and receiving the Outstanding File Reports (OFR).Validate deviations reported in OFRs from other DCHs. Recycle erroneously rejected records. Track of new releases in GSM Industry Monitor the Exchange rates, Tax rates, contact the other DCHs in case of wrong rates. AA14/R21 Updating of the changes in AA14 and IR21.Handling DCH or FCH Changes b/w any DCH or FCH's providing updates to dependents teams and Creating Invitation for successful Migration's. Handling Tap Version changes and Creating Invitation to the dependent teams and Follow-up with them on the completion. Providing Input to IOT Team for the IOT Changes, as per AA14.Maintaining of the AA14's in Central Repository. Configuring Secure ID User in Database Net Op and OMA for Customers. Track of new releases in GSM Industry. BCC The primary responsibility is to monitor all operational issues/incidents through different monitoring tools, dashboards etc. and ensure all issues/incidents are restored within the agreed SLA by responding internal/external calls, mails, raising tickets, troubleshooting, follow up and escalations. Furthermore closely work with internal operation teams, vendors and partners to provide highest availability of services, applications, platforms and infrastructure to all esteemed customers. Datanet & Technology Operations Ability to understand product functional and architecture. Follow the standard operating procedure established. Escalate issues to the next level. Follow up on open issues. Manage seamless shift rotation. Open to flexible shift schedules. Responsible for continuous monitoring of production environment and to provide solution for the production issues. DBA Responsibilities include the organization, installation and assessment of enterprise relational database management system software across multiple database environments, with a primary focus on Oracle/Microsoft SQL Server. This includes database design, creation, maintenance, backup and recovery, performance tuning and installing new database software releases. Environments supported include development, system test, UAT. MNP HELPDESK The primary responsibility is to log incidents through HPSM tools and ensure all issues/incidents are restored within the agreed SLA by responding internal/external calls, mails, raising tickets, troubleshooting, follow up and escalations. Furthermore closely work with internal operation teams, vendors and partners to provide highest availability of services, applications, platforms and infrastructure to all esteemed customers. MNP OPERATIONS Ability to understand MNP product functions and architecture. Follow the standard operating procedure established. Escalate issues to the next level. Follow up on open issues. Perform seamless shift rotation. Open to flexible shift schedules. Responsible for continuous monitoring of MNP production and disaster environment using HPOV and NNM alert monitoring tools. Experience, Education And Certification Bachelor degree in computer science, electronics or telecommunication or equivalent experience. 0-2 years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development. Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer Prior experience in Telecom Operations preferred. Additional Requirements 24/7/365 helpdesk support ,system monitoring, application support and willing to work in shift Ability to communicate status updates effectively to the project team and management. Ability to work independently as well as in a team environment. Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques. Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position.

Title Manager- Transition (Bengaluru) Business Unit ASC Education Minimum qualification - graduation An MBA would be beneficial but is not a deciding factor. Formal project management qualification - PMP or Prince 2 certification - would be beneficial. Six sigma knowledge and training. Green belt certification preferred. About AON Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry leading global resources and technical expertise. Aon has been named repeatedly as the world’s best broker, best insurance intermediary, best reinsurance intermediary, best captives’ manager, and best employee benefits consulting firm by multiple industry source At Aon, we partner with our clients to help shape business decisions for the better. We are not tied to a traditional way of doing things. That is why we can best prepare organizations to manage the challenges of the volatile world in which we now live. We give our clients the clarity and confidence to make better decisions that protect and grow their businesses. Role Summary Manage a transition from initiation through deployment using principles of PMP/DMAIC and or Aon’s implementation methodologies for work transfer from a market/function/centre to an agreed Service Delivery Centre (SDC) or Centre of Excellence (CoE) or Third Party Ensure effective transition to ongoing operations team adhering to timelines, budget, scope and per the business case. Responsible to establish and present technical and economic feasibility for Offshoring (Op Id, Sol Id) and making recommendations during strategic optimization initiatives. Responsible for planning and delivery of all components of implementation work (including implementation planning, staffing, project planning, travel, knowledge transfer strategy and execution, hiring, training and knowledge transfer plans, SLA and metrics, quality plan, seating and technical infrastructure) to plan (financial and schedule) and must ensure strong integration across domains as well as with supporting teams. Contribute to process mapping exercises and documentation support. First escalation point for project team members who need assistance. Act as arbitrator for project team members. Interfaces extensively with the client and onshore business unit project and leadership teams to facilitate overall integration and to build an effective partnership. Build effective partnerships with business, operations, domain, program office, talent acquisition, talent development, human resources, technology, procurement, finance, real estate functional linkages. Participates in the Account Team for the project along with the Account Executive, IT SDM, Business SDM, and the Program Manager Works with the Program Manager and other members of the Account Team to provide progress updates to the client, the project team, Steering Committees, and other interested parties. One transitions manager may have to manage up-to 3 Offshoring/Transition projects at a time. There will typically be one transitions manager per new client implementation. Responsible for ensuring that all project documentation accurately reflects the status of changes and outstanding issues - maintains master Risk log. Update Transitions MIS, databases with detail and status of projects for Clients, BU MIS, Steering Committees, and other interested parties. Education, Certifications Required Minimum qualification - graduation An MBA would be beneficial but is not a deciding factor. Formal project management qualification - PMP or Prince 2 certification - would be beneficial. Six sigma knowledge and training. Green belt certification preferred. Work Experience Required Minimum 3-4 years of work experience in Transitions 12+ years of BPO Industry experience in Operations &/or Transitions 2+ years of experience of leveraging work through others. Prior experience of leading a team at Team Leader/ Assistant manager preferred. Virtual work experience Prior experience of visiting and working at onshore client locations Prior experience of dealing with Leadership- managing their expectations and delivering to challenging deadlines Computer Skills Advanced skills in MS Office applications, specifically Word, Excel, and PowerPoint Knowledge of e-mail/scheduling software applications Proven experience in creating client ready business presentations. Competencies Extremely strong English Communication Skills (written and verbal) Ability to quickly build, manage and sustain relationships virtually and across international geographies. Very cross culturally competent. Problem Solving skills and Decision-making ability. Technical Project management skills - project planning, documentation and execution using PMP principles. An extremely methodical and structured work approach Strong data driven and logical orientation. Ability to quickly build, manage and sustain relationships with senior management and clients. Very strong ability to influence others without directly managing. Ability to probe and gather clear business requirements from senior stakeholders. Strong Analytical and Problem-Solving Skills Highly developed conflict management skills Ability to get work done from virtual team members and stakeholders without undue escalation. Continuous improvement mindset 29710 2556762

Job Summary: The Service Backend Operations Head will be responsible for overseeing the complete backend service processes, ensuring seamless coordination with internal teams, monitoring service KPIs, and enabling timely resolution of customer service requests. The role involves managing support functions for field technicians and authorized service partners to ensure service efficiency and customer satisfaction. Key Responsibilities: Manage end-to-end service workflows, from request initiation to closure. Coordinate effectively with internal departments such as logistics, quality, and product teams for smooth service operations. Monitor, track, and analyze service KPIs, implementing strategies for continuous improvement. Ensure timely resolution of service requests, adhering to defined SLAs. Provide backend operational support to field service technicians and authorized service partners. Oversee documentation, reporting, and escalation management processes. Implement and optimize service management systems, tools, and SOPs. Support recruitment, training, and performance management of backend service teams. Identify process gaps and drive operational excellence initiatives. Maintain a high level of customer satisfaction through efficient backend support. Required Qualifications & Skills: Bachelor’s degree in Business Administration, Operations, Engineering, or a related field. Minimum of 8-10 years’ experience in service operations or backend service management, preferably in consumer electronics or appliances. Strong understanding of service workflows, KPIs, and SLA management. Excellent coordination, communication, and interpersonal skills. Proficiency in MS Office and service management software (CRM, ERP, etc.). Ability to handle multiple priorities in a fast-paced environment. Strong problem-solving skills with a customer-first mindset. Job Type: Full-time Pay: ₹80,000.00 - ₹99,000.00 per month Work Location: In person

Technical Lead JD. RESPONSIBILITIES: Should be responsible and have good attitude. Must have good written and communication skills in English, also in Malayalam preferred. Desire to work in a fast-paced, entrepreneurial environment. Should be a fast learner and ready to work on any modules and platforms. Develop software architecture design, document, and implement technical solutions for various type/size systems, and be fully aware of the integration, maintenance, and migration aspects. Develops best practices, architecture guidelines, architectural principles and standards that is best in the industry. Participate in architectural meetings and analyze all technical requirements for Dot NET applications. Monitor application architecture, optimizing the performance of .Net applications, identifying bottlenecks, and suggesting optimizations to improve performance and scalability and ensure appropriate implementation of all solutions. He/She will direct the backend design of new applications from conception to completion and oversee the technical staff involved with the development project. Evaluating and selecting appropriate technology stacks and tools for the development team, based on the requirements, budget, and technology trends. Ensure compliance with security, data privacy regulations and standards. Will be the escalation point for all technical issues in the project. He / She works with application development team to solve technical challenges. Should set guidelines, review architecture alternatives, and perform technical evaluations. Communicates project technical issues and risks. Addresses and resolves complex technical issues that is internal/external. The candidate will work with technical teams, business analyst and end-users to successfully develop and deploy applications. Develops and maintains precise system documentation, guidelines and presentations for management review. Should spend time as a technical leader / software engineer in projects directly and on a daily basis. Always self-train on new technologies and develop the new skills for team as required based on the project(s). Conduct training/seminars regularly. Takes accountability and drives project to the completion. Out of the box thinking, strong - creative problem solving and analytical skills are desired. Candidates must have the ability to work with abstract concepts. Participates in development activities including code reviews, as well as coding and testing of new enhancements (as required). Experience in an Agile / Scrum methodology. Be a part in presales activities (technical proposal, RFP, POC, estimation and SLA preparation), recruitment. EXPERIENCE REQUIRED: 8 Year - 12 Years Qualification: B.Tech/ B.E/ MCA/ M.Tech in Computer Science or equivalent (FULL TIME) SKILLS REQUIRED: OOPS, Design Concepts, Unit Testing, Visual Studio, C#, .NET Framework 4.5, ASP.NET, MVC, Dot NET CORE. Web API, REST, Windows Services, WebServices. Microservices architecture, KAFKA broker service, Docker, Kubernetes. JavaScript, Typescript, HTML, HTML5, CSS3, Bootstrap, AJAX, jQuery, React JS. TSQL, MS SQL SERVER (2015 and later). DevOps & GIT for source control. CI\CD pipelines as well. UML modeling and diagramming tools like Enterprise Architect, MS Visio Notice Period: 1 month (Max 2 months) Job Type: Permanent Pay: Up to ₹2,500,000.00 per year Benefits: Provident Fund Experience: .NET Core: 7 years (Preferred) reactjs: 7 years (Preferred) Work Location: In person

We are looking for a dedicated and customer-focused Telecalling Executive with at least 1 year of experience in telecalling or customer service to handle consumer electronics complaints. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for ensuring customer satisfaction. Responsibilities: Respond promptly to customer complaints related to consumer electronics via phone, email, or chat. Analyze and resolve customer issues, ensuring minimal disruption and a positive resolution. Provide basic troubleshooting support for electronic products and escalate complex issues to the technical team if necessary. Maintain accurate records of customer complaints, resolutions, and follow-ups in the CRM system. Maintain a professional and positive attitude in all interactions. Follow up on unresolved issues and ensure timely escalation to the relevant teams. Requirements: Minimum 1 year of experience in Telecalling or Customer Care Ability to handle challenging situations with professionalism and patience. Familiarity with CRM systems and customer support tools. Strong communication and interpersonal skills. Ability to multitask and work efficiently under pressure. Bachelor's degree or equivalent (preferred). Location: Calicut Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Application Packaging - Windows. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Summary: The Student Success Manager plays a pivotal leadership role in managing the academic and operational functions of the center. Responsible for driving student satisfaction, performance, and retention, the manager oversees counselling, academic delivery, support services, and team coordination—ensuring excellence in the student lifecycle, much like a branch head. Key Responsibilities: Center & Team Leadership Lead and manage the student success and academic operations team. Ensure smooth day-to-day functioning of the center. Monitor performance metrics and ensure KPIs are met across departments. Student Lifecycle Management Supervise onboarding, induction, and academic progression of students. Implement proactive interventions for at-risk students. Maintain high student satisfaction, engagement, and retention. Academic & Support Coordination Coordinate with faculty and mentors for effective delivery of programs. Address academic grievances, feedback, and escalation management. Ensure timely support services: counselling, queries, schedule management. Revenue & Compliance Monitor fee collection status and ensure follow-ups are done effectively. Ensure all operational and academic processes are audit-ready. Handle documentation, reports, and data accuracy. Stakeholder Communication Act as the key point of contact for parents, students, and internal departments. Conduct parent meetings, progress updates, and feedback sessions. Center Growth Initiatives Drive initiatives to improve student outcomes and referrals. Support marketing and outreach efforts for center visibility and admissions. Required Skills & Competencies: Strong leadership and team management abilities Excellent communication, problem-solving, and interpersonal skills Hands-on experience in education management, counselling, or academic operations Proficiency in using CRMs, Learning Management Systems, and MS Office Target-driven with a student-first mindset Job Type: Full-time Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Provident Fund Work Location: In person

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Desktop Support. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

2 - 3 Years 1 Opening Kochi, Trivandrum Role description Role Proficiency: A Voice Associate should under very minimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very minimal guidance effectively and efficiently process the transactions assigned in a timely manner and ensure that quality of output and accuracy of information is maintained in alignment with SLAs Outcomes: Acts under very minimal guidance to achieve the following: Service Level Agreement (SLAs) specified by the client in terms of quality productivity and schedule should be managed to ensure 100% adherence. Data: Analyze information enter and verify data following the SOP to ensure completion of the task. Voice: Customer calls responses and any updates or edits to workflow based on after call work should be performed as per directions. Be aware of any clients processor product updates and ensure 100% compliance towards the same. Proficient in the process and assist other team members who are new to the process to ensure quick readiness of the team. Able to handle and manage higher complexity tasks. Able to analyze processes and come up with ideas to automate them to increase operational efficiency. Measures of Outcomes: 100% Adherence to quality standards Adherence to turnaround time for response and resolution Completion of all mandatory training requirements 100% adherence to process and standards 100% adherence to SLAs where applicable Number of issues fixed and tasks completed Number of non-compliance issues with respect to SOP Production readiness of new joiners within agreed timelines by providing guidance Zero/No Client Escalations Outputs Expected: Processing Data: Processing transactions assigned as per SOPs Handling calls Voice: Handle customer support calls resolve issues and complete after-call work Production: Take calls (voice) or process complex transactions (data) Quality: Perform quality control for transactions processed by associates if required Reporting: Create reports prepare spreadsheets of daily transactions data entry in software/tool Report status of tasks assigned complying with project related reporting standards and process Productivity: Completion of tasks with zero errors. Take steps to improve performance based on coaching Monitors progress of requests for support and ensures users and other interested parties are kept informed. Issue Resolution: Identifies analyses and solves the incidents/transactions. Address any problems with the supervisor /QA to ensure maximum productivity and efficiency. Training: Attends one on one need-based domain/project/technical trainings as needed. On time completion of all mandatory training requirements of the organization and customer. Provide on floor training and one to one mentorship of new joiners. Escalation: Escalate problems to appropriate individuals and support team based on established guidelines and procedures. Manage knowledge: Consume project related documents share point libraries and client universities Communication: Share status update to the respective stakeholders and within the team Collaboration: Collaborate with different towers of delivery for quick resolution (within SLA); document learnings for self-reference. Collaborate with other team members for timely resolution of errors Assist new team members to understand the customer environment. Process Adherence: Thorough understanding of organization and customer defined process; consult with mentor when in doubt. Adherence to defined processes. organization’ s policies and business conduct. Skill Examples: Customer Focus: Focus on providing prompt and efficient service to customers goes out of the way to ensure that individual customer needs are met. Attention to detail to ensure SOPs are followed and mistakes are not knowingly made Team Work: Respect others and work well within the team. Communication: Speak clearly and write in a clear and concise manner. Uses appropriate style and language for communication (Data) Communication: Speaks in an accent neutral manner or with the accent required for the process with good vocabulary and grammar skills. Writes clearly (Voice) Typing Speed with 15WPM and 80% accuracy Make rule-based decisions and judgments based on guidance from Lead Analytical ability to understand the larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Willingness and ability to learn new skills domain knowledge etc. Sr. Process Associate Quality Auditor SME Frontline resource - Voice/Backoffice Quality Auditors SME Knowledge Examples: Familiar with Windows Operating Systems MS Word MS Excel. English comprehension – Reading writing and speaking Domain knowledge based on process (healthcare banking investment F&A retail customer support etc) Fair understanding of customer infrastructure ability to co-relate failures. Familiarity with work allocation and intake functions Experience level – 2 to 5 years Additional Comments: Risk Adjustment HCC Coder Responsibilities include, but are not limited to, the following: Assign appropriate ICD-10-CM codes, mapping to risk adjustment models for Medicare Advantage and ACA Commercial Projects. Assign Flag events and CDI for documentation discrepancies. Comply with the Standards of Ethical Coding as set forth by the American Health Information Management Association and adhere to official coding guidelines. Comply with HIPAA laws and regulations. Maintain quality ( 97%) and production standards. Remain current on diagnosis and coding guidelines and risk adjustment reimbursement reporting requirements. Additional Requirements: Night shift is mandatory. This is a full-time, in-office role with 5 working days per week. Candidates must demonstrate alignment with UST’s core values: Humility, Humanity, and Integrity. Qualification: At least 2 year of medical coding experience (HCC Risk Adjustment). Must be a college graduate Active coding certification under AAPC or AHIMA; Certified Risk Adjustment Coding (CRC) certification preferred. Able to code using ICD-10-CM physical codebook or coding software. Strong clinical knowledge related to chronic illness diagnosis, treatment, and management. Proficient in using computers, including MS Office and internet applications. Skills Medical Coding,Hcc,Icd,Computer Knowledge About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Developer/Business Analyst/Consultant/Sr. Consultant– Actuarial In this role, you'll be responsible for working on projects identified as part of transformation and improvements in actuarial processes. Work closely with team leaders in Actuarial teams to drive closure to the projects. You will be encouraged to have good client management skills and analytical skills. Possess knowledge of Actuarial Modelling Software Responsibilities This includes Actuarial process transformation from Data requirements, Actuarial Modelling and testing, deploying models to Valuation production environment. Provide technical support to the team in performing all tasks/projects - Serve as the subject matter expert (SME) Produce and review documents (technical or otherwise) that the team produces to ensure they adhere to the guidance provided by the Client process owner. Support business initiatives and projects as per Client Process Manager’s preference and priority - participate as needed for providing process improvement opportunities to Client business owners. Coach and mentor offshore Team Leads/SMEs - motivate and inspire team members to improve team/individual performance and maintain healthy work dynamics. Lead by example – drive consistency in expected behaviors Process Support: Perform tasks/projects/analysis assigned to him/her by the Client process manager. Coordinate and drive synergy with Genpact Onshore Lead/s and team members on an ongoing basis to align on process priorities, feedback & action items. Ensure all teams maintain task lists, project lists and any ad-hoc project list utilizing team resources – calibrate with Genpact onshore team and Client process owner as needed for updates and changes. Ensure all processes have up to date process documentation on all run the shop tasks. Work with Genpact leadership to obtain necessary staff to support the team’s requirements. Value Generation - Pro-actively seek ways to improve efficiency and calibrate with Genpact Offshore team and Client process owners for their direction and prioritization to execute any process improvements. Program/process Governance: Ensure all process and project related deliverables include defined controls and supporting evidence meet agreed upon requirements. Ensure agreed upon governance practices are in place and adhered too – daily/weekly/monthly status reporting of team activities against the program plan or schedule. Establish working relationships within the Client environment across other actuarial functions, finance, IT and project management teams. Timely escalation of issues requiring attention to Genpact leadership/Client process owners; create necessary action plans. Establish a process documentation structure that best serves the need to train a new hire and also provide step by step guidance to a doer / reviewer. o Template consistency o Table contents – background, systems/files references, inputs-process-output, high level process flow, procedure notes, etc. o Version control & change management o Storage & archiving past versions. Create documentation for any new tasks (new transitions/new requirements) Seek necessary update and documentation sign off from onshore Client SMEs/ process owners. Evaluate need for checklists and reminders for specific tasks/activities that help in minimizing errors/rework & improve review and doer efficiency. Develop team training & development plans. Responsible for recruiting, training, supervising and appraising staff. Create Upskilling plans to ensure needed backups at Task/activity level – ensure the team members have necessary trainings, practice (replication) to do the work efficiently and effectively. Provide SME support – ability to apply learnings across various work tasks/projects. Develop staff personal development plans in line with Modelling priorities and strategy /goals – Tools & technology asks, regulation understanding, process/product knowledge, other specific skills. Coach and mentor for his team – provide the team with the vision of the process and project activities. Motivate and inspire team members and maintain healthy work dynamics. Lead by example – drive consistency in expected behaviors Recognize and celebrate team and team member accomplishments and exceptional performance. Work with functional managers and Genpact leadership to obtain necessary staff to support the team’s requirements – Need based. Support business initiatives and projects as per Client’s preference and priority Pro-actively seek ways to improve the efficiency and calibrate with Client process owners to maximize the value-add of the Modelling team. Establish working relationships within the Client environment across other actuarial functions, finance, IT and project management teams. Qualifications we seek in you! Minimum Qualifications BS/BA Degree in actuarial science, mathematics, statistics and/or related major. Partially qualified Actuarial student - 9+ Actuarial exams cleared) with Relevant years’ experience in life/annuity insurance or financial services industry. Working knowledge and background on actuarial tools and techniques, Excel, Word, PowerPoint Proven analytical and problem-solving skills. Demonstrated ability to manage teams. Demonstrated ability to manage concurrent deadlines and multiple priorities. Strong communication skills (verbal and written) Preferred Qualifications/ Skills US ASA equivalent with Relevant years of experience in Life & Annuity insurance industry Strong actuarial work experience and understanding of US life products & Knowledge of US regulations - GAAP, STAT, and Tax reporting concepts. Specific knowledge of tools – Any actuarial modeling tool (preferably PolySystems, AXIS or MGAlfa), Excel, VBA, SQL, Word, PowerPoint Knowledge of actuarial modeling, preferably for US products Relevant years of people management experience Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Senior Consultant Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 7, 2025, 6:46:28 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

DESCRIPTION Amazon India Security and Loss Prevention (INSLP) team is seeking highly skilled, motivated and passionate security professional who could partner in developing and implementing a world class security program for India operations network. Amazon is one of the most recognizable brand names and we fulfill millions of products each year to our loyal customers. We look forward to hire the brightest minds by offering them an environment in which they can relentlessly improve the shopping experience for our customers by creating innovative secure supply chain solutions. The primary objective of the Sr. Security & Loss Prevention Manager is to ensure the protection of people & assets of amazon sites in accordance with GSO guidelines and Policies. The role is a key member of the Amazon INSLP team and reports to Regional Loss Prevention Manager (RLPM). The role is cross-functional requiring deep collaboration and influencing ability with stakeholders from business and corporate functions. He/she assist RLPM in day to day activities such as investigations, risk assessments, data analysis, implementation of security policies, drive compliance amongst stakeholders and vendors. Contribute to reduce business losses on security incidents and related claims by identifying and understanding vulnerabilities, MO’s, and implementation of the appropriate means and measures to protect transported assets in operational environment. Direct involvement in complex investigations at a high level. If required also act as the lead interface for wholesalers and third-party providers. Implement strategies and programs which prevent theft, diversion and losses from the supply chain in partnership with internal and external stakeholders. Key job responsibilities Perform risk assessment and frame mitigation measures. Drive physical security performance and compliance in AoR. Ensure optimum functioning of electronic surveillance devices in accordance with Global Security Operation (GSO) policies. Posses ability to work on various tools & perform trend analysis using data mining and analytical skills. Ability to conduct detailed investigation within the policy framework, identify root cause & document management action plan for process formulation/ compliance/ improvement Engage effectively in people experience and performance. Ability to respond & implement crisis management plan to support business continuity Implement key liaison contacts in industry, law enforcement, government and regulatory agencies to maintain awareness of and provide tactical response to upcoming legislation, industry trends, external risks and new technologies related to operations. Report incidents to GSOC as per agreed escalation matrix. Possess the ability to deliver under ambiguous and strenuous situations. Deliver on projects or continuous improvement initiatives using Agile or lean methodologies. Possess complete understanding of surveillance, access control systems, etc. A day in the life (i) Plan, organize, coordinate, implement or execute process or project. (ii) Take decisions in ambiguous/complex situations or crisis. Individual should be able to use expertise, logical thinking and judgment to determine next steps and keep right stakeholders informed. (iii) Write narratives, OP plans, strategic documents. (iv) Proficient in logically analyze data points, identify root cause, plan corrective actions or establish workflows (v) Managing a team of 6-10 people. People development, team development, performance management and coaching. BASIC QUALIFICATIONS Bachelor’s Degree or 10+ equivalent professional or military experience 2+ years of people management experience 5+ years of experience in supply chain security, including management of third-party logistics providers, law enforcement, loss prevention, risk management or similar field 3+ years of experience with fraud identification and detection, investigation and analysis for root causing and providing suitable preventive mechanisms. Knowledge of latest technology, security equipment and e-security to manage losses proactively 1+ years of experience with MS Office Professional Suite, including Excel PREFERRED QUALIFICATIONS Experience in logistics, retail, supply chain and transportation security preferably also express and last mile experience. Familiarity with Lean Six Sigma concepts desired and certification Professional credentials in Loss Prevention, such as CFE, PCI, CPP, PSP, Reid, PEACE, Wicklander and Zulawski interview techniques. Experience with warehouse or distribution center services Awareness and implementation of best practices related to the utilization of physical security systems, investigation techniques, effective oversight of contract security officers, and distribution center loss mitigation techniques Strong familiarity with data bases (querying and analyzing) such as SQL, MYSQL, Access, Exception Based Reporting, etc. Results oriented leader with strong influencing skills Comfortable working in a fast-paced ambiguous environment Ability to prioritize and manage multiple responsibilities Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, HR, Gurgaon Security & Loss Prevention Investigation & Loss Prevention

Support complex network connectivity architectures by developing, designing, configuring, implementing, and maintaining detailed network engineering strategies/solutions that meet and/or exceed capability, flexibility, scalability, performance, and reliability objectives for a variety of large projects, across multiple technologies, within technical area of expertise. Provide technical leadership to team/vendor/contractor resources, ensuring viability of designs, flawless execution, and seamless transition into the production environment and maintained for ongoing BAU activities. Responsibilities: Independently and team environment perform Medium/highly complex assignments. Lead proper execution of network changes & updates in accordance with corporate security policies to meet business requirements. Responsible for network performance monitoring in addition to being able to lead troubleshooting complex network-related issues in a logical manner. Research, recommend, and establish innovative solutions supporting service availability targets with proper capacity planning that scale with the business growth. Identify monitoring gaps and work with product owners to develop alerting targeting a proactive approach to Incident prevention. Collaborates with all Information Technology (IT) disciplines. Creates, maintains, and updates documentation with most relevant information. Escalation resource during major incidents and outages as needed. Perform other special project and duties as assigned. Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for network deployments and upgrades. Collaborate with team members to ensure project scoping activities are aligned with architectural objectives. Participate and provide input into the continual refinement of processes, policies, and best practices to ensure optimal performance and availability of technologies. Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business. Required Qualifications: Bachelor’s degree in computer science or related field; or equivalent work experience. Minimum 4-7 years of relevant networking experience required. Strong analytical and customer service abilities. Ability to communicate and articulate technical information across various organizational levels. Strong thought leadership abilities and a highly innovative problem solver. Ability to coach and mentor experienced Network staff. Preferred Qualifications: Primary skillset - Routing and Switching - Hands-on knowledge of Cisco Platforms: Routing and Switching (ISR/ASR/Nexus/Catalyst), wireless, ACI, Meraki, SDWAN, ISE Working knowledge in security devices Firewalls - Palo Alto, Cisco, Checkpoint F5 - Big IP, Infoblox - DNS, DHCP, NTP Cloud Networking - AWS, Azure Network monitoring, NetFlow, capacity management Packet Broker – Gigamon Packet capture and analysis - Gigastor, Wireshark Automation & scripting About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

About the Opportunity Job Type: Permanent Application Deadline: 31 August 2025 Job Description Title Analyst Programmer - Site Reliability Engineer Department ISS Distribution Location Gurgaon Level 2 Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $ 739.9 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Find out more about what we do, our history, and how you could be a part of our future at careers.fidelityinternational.com/about-us . Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. About your team The ISS Distribution business comprises of Fidelity’s Institutional Business Units in the UK, EMEA and Asia Pac and is a strategic area targeted for growth over the coming years. The Technology Department has been acting as the key enablers for the business in achieving their goals. The Institutional portfolio of projects will include a large collection of strategic initiatives as well as tactical ones to support day-to-day operations and strengthen the technical environment. Primary technologies used in these applications are: Java/J2EE, AWS, Snowflake, SpringMVC, React, Layer-7 About your role We are seeking a talented Site Reliability Engineer (SRE) to join our Technology team supporting critical applications within the ISS Production Services. This role blends traditional software engineering practices with reliability-focused operations, aiming to enhance the scalability, availability, and performance of client- and market-facing applications. The SRE will work directly with application development, architecture, DevOps, and business teams to ensure systems are designed and maintained with reliability and performance in mind, while meeting the demanding requirements of financial services operations. About you 1. Reliability & Performance Engineering Partner with development teams to define SLOs, SLIs, and error budgets that align with business needs. Influence the design and architecture of systems to ensure high availability, resilience, and scalability across trading, portfolio management, compliance, and research platforms. Proactively identify bottlenecks and implement performance improvements for latency-sensitive applications. 2. Application Support & Incident Management Serve as an escalation point for production issues affecting business-critical client reporting applications. Perform real-time troubleshooting and root cause analysis during incidents, followed by detailed postmortems and action items. Collaborate with product and operations teams to prioritize and remediate reliability risks. 3. Observability & Automation Implement and evolve observability stacks (metrics, logging, tracing) to provide actionable insights into application health and user experience. Automate manual processes for deployment, monitoring, and incident remediation using scripting and configuration management tools (e.g., Ansible, Terraform, Python). 4. Business Context & Domain Alignment Apply understanding of trading workflows, portfolio analytics, risk management, and regulatory reporting to prioritize engineering efforts. Translate domain-specific requirements into technical reliability strategies for applications handling large volumes of financial data. Experience and Qualifications Required We are seeking a motivated and skilled SRE with 3-4 years of experience to join our team. The ideal candidate should have hands-on experience automation, monitoring, and good knowledge of Containerization concepts. Strong programming/scripting background (e.g., Python, Go, Shell) with a focus on automation and tooling. Deep understanding of distributed systems and modern application architectures (microservices, containers, service mesh). Experience supporting mission-critical applications in a highly regulated financial services environment. Familiarity with event-driven systems, message queues (e.g., Kafka), databases (Oracle), and cloud-native platforms. Knowledge of financial services processes such as trade lifecycle, NAV calculations, order management, and market data integration is highly desirable. Essential Skills: 2+ years of hands-on experience with cloud platforms (e.g., AWS, GCP, Azure) and infrastructure as code practices. Knowledge of ITIL practices, support experience Good knowledge in Oracle database concepts, SQL statements (DML/DDL), stored procedures & Functions Strong collaboration and communication skills, with an ability to influence development teams and business stakeholders. Experience in python and Shell Scripting Understanding container orchestration principles (Kubernetes), and infrastructure-as-code tools Exepience in using monitoring tools like ELK, New Relic Experience of GitHub/Bitbucket as source control tool and build tools like Jenkins, UrbanDeploy Proven ability to work well under pressure and in a team environment Self-motivated, flexible, responsible, and a penchant for quality Ability to work closely with cross-functional teams. Ability to prioritise own activities, work under hard deadlines. Desirable Skills Good analytical, problem-solving and documentation skills. Calm approach when under pressure Solid organisational skills A real desire to do things the right way whilst remaining delivery focused Feel rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Assistant Manager EXL/AM/1445013 Travel & LeisureGurgaon Posted On 07 Aug 2025 End Date 21 Sep 2025 Required Experience 6 - 9 Years Basic Section Number Of Positions 4 Band B1 Band Name Assistant Manager Cost Code D900180 Campus/Non Campus NON CAMPUS Employment Type Permanent Requisition Type New Max CTC 800000.0000 - 1000000.0000 Complexity Level Voice CEF B2 (Complexity Level 3) Work Type Work From Office – Fully Working From EXL/ Client Offices Organisational Group Emerging Sub Group Emerging Business Unit Organization Travel & Leisure LOB Voice SBU Process Training Country India City Gurgaon Center IN Gurgaon C61 Skills Skill GDS SYSTEMS QUEUE MANAGEMENT TRANSPORTATION - RESERVATION SYSTEMS AIRLINE TICKETING VOICE & ACCENT TRAINING Minimum Qualification GRADUATE DIPLOMA IN AIRLINE, TRAVEL, AND TOURISM MANAGEMENT Certification No data available Job Description Job Description: We are seeking a high-performing and experienced Assistant Manager – Process Training to lead and execute training initiatives in the Travel domain. This role is critical in managing end-to-end training delivery for new hires, upskilling tenured employees, driving performance improvements, and ensuring process compliance across global travel operations. Key Responsibilities: We are seeking a high-performing and experienced Assistant Manager – Process Training to lead and execute training initiatives in the Travel domain. This role is critical in managing end-to-end training delivery for new hires, upskilling tenured employees, driving performance improvements, and ensuring process compliance across global travel operations. Key Responsibilities: Lead and manage end-to-end New Hire Training (NHT), including onboarding, content delivery, assessments, and certification. Design and drive domain-specific training programs focused on Travel systems, customer service skills, air bookings, fare construction, reissues, refunds, GDS usage (Amadeus, Sabre, Galileo), and travel policy compliance. Analyze business performance metrics (CSAT, AHT, Quality Scores, Escalation Trends) to identify training needs and performance gaps. Partner with key stakeholders including Operations, Quality, Workforce, and HR to develop and implement impactful learning strategies. Own the Nesting/OJT phase, monitor trainee performance, and ensure a smooth transition to production with required documentation and reporting. Lead training needs analysis (TNA) and coordinate refresher, upskilling, and cross-training initiatives to drive capability building. Develop, review, and maintain training content, SOPs, process flows, and learner assessments aligned with business changes. Build capability within the training team, mentor junior trainers, and support Train-the-Trainer programs as needed. Prepare and present training effectiveness reports, dashboards, and stakeholder updates. Keep updated on travel industry trends, airline policies, fare rules, and regulatory changes and cascade them into the curriculum. Coach and mentor team members post-training to reinforce learning and ensure successful application on the job. Required Skills/Qualification: Bachelor’s degree in any field Diploma in Hospitality, Travel & Tourism, or a related field (IATA certified professionals will be preferred) Minimum 6-9 years of Travel operations experience. Familiarity with Learning Management Systems (LMS) Proven experience in training delivery, preferably in a travel, customer service, or BPO environment. Strong understanding of GDS systems (e.g., Sabre, Amadeus, Galileo). Excellent communication, presentation, and facilitation skills. Ability to engage adult learners and adapt training styles to suit various learning needs. Proficient in Microsoft Office and e-learning platforms. Strong organizational and time-management skills. High attention to detail and ability to manage multiple training projects simultaneously. Workflow Workflow Type Voice

The Cash & Collateral Management Representative performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures. Responsibilities: Responsible for the efficient and proper utilization of cash & collateral throughout the firm, and its subsidiaries, on both a domestic and international basis Working with the funding and credit relations groups, will analyze cash flow, use of cash capital and collateral, transfer of funds (intra-company and with outside parties), bank account usage, bank compensation, and flow-through of funds Establish controls for all cash & collateral movements and cash usage and coordinate activities with auditing functions Arrange lock-box and/or other security/control systems in domestic and international locations and work closely with various operations settlement areas to establish proper procedures and controls Play a significant role in developing and coordinating data processing systems as they relate to the cash management group and the entire treasury function along with the collateral operations group Monitor portfolios and associated exposure to ensure collateral is requested from internal and external counterparties in a timely manner Supports a range of products/ services and projects in accordance with established collateral systems and procedures, under general supervision. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed Responsible for routine operational collateral and margining tasks focused on administering defined procedures, analyses and report preparation, and resolving problems that require investigation or research Performs multiple collateral or margin related activities of moderate complexity Applies analytical thinking and knowledge of data analysis tools and methodologies to identify collateral and margin process improvements and support the implementation of projects Interprets data and contributes to recommendations for collateral and margin process improvement, and/or the launch of new products/ services and upgraded platforms Minimizes risk to the bank through knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies Often related, but not limited to Collateral and Margin processes Identifies policy gaps and makes suggestions to support the streamlining of related work collateral processes Timely escalation of all requests / inquiries / issues / errors related to collateral and/or margin processes Develops a good understanding of products (securities and derivatives) and processes, and industry practices and standards Applies a good knowledge of a wide range of specialized administrative/technical skills to monitor, analyze and/or evaluate processes and data; most of the impact is related to the accuracy of tasks performed, and the quality and timeliness of tasks that affect own team and closely related teams Applies a good understanding of how the team and area integrate with others in accomplishing the objectives of the wider team/working group Demonstrates a good knowledge of collateral related systems Utilizes good communication and interpersonal skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information May have direct interaction with external customers to disseminate or explain information Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-4 years relevant experience Proficient in Microsoft Office with an emphasis on MS Excel Ability to quickly learn in a fast paced environment Demonstrated planning, organization and process management skills Must be comfortable with and able to manage complex systems Education: High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Operations - Transaction Services - Job Family: Cash and Collateral Management - Time Type: Full time - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. What this job involves: Helpdesk Responsibilities: To maintain 24/7 transport helpdesk to receive & resolve transportation queries. Receive and log for transport services - record complete details of the service requests/complaints from employees. Maintain accurate information of movements of all transport vehicles. Maintain a daily pickup and drop list of staff. Maintain and accurate and readily available list of important transport related telephone numbers. Prepare daily/weekly reports as required on transport requests and vehicular movements. Contribute to monthly management report. Adhere to company SLA & KPI as agreed. Coordinator Responsibilities: To provide administrative/operational support to the Transport Team at Client’s Facility. To ensure timely and arrivals & departures Responsible to the Shift In charge to oversee the Transport operations during the Shift. Display drop-off lists on the notice boards. Check attendance of vehicles, drivers, and vendor supervisor. Prepare the vehicle arrival report and collect pick up slips from transport vendors. Allocate pick up/drop lists to vendors supervisors. Carry out routine Vehicle inspections as per approved check list. Collect and verify log sheets from individual vendors & Vehicle Tracking. Be accessible for escalation of all Transport related issues during the shift. Communicate to the next shift through the shift log book all incidents issues and pending problems of the shift and handover formally to the next Shift Supervisor Reporting - Prepare daily / weekly reports as required on Transport matters. Tracker Responsibilities: Tracking each and every vehicle point wise and shift wise. Timely updation of status on the tracking tool. Co ordinate with vendor trackers. Maintain the daily pickup and drop list of employees Maintain an accurate and readily available list telephone numbers of vehicles and the vendors Check Adhoc Pickup and drop request. Reports – Prepare daily / weekly reports on the tracking. Reports – Prepare reports on no show employees Reports – Prepare reports on numbers of picked up and drop per day. Information flow to the Helpdesk and coordinator of vehicles and employee Maintaining handing over and taking over document. Ensuring the vehicle arrives on time to the premises. Router responsibilities: As directed continually review transport routes to ensure cost effective and efficient transport services are provided to the client Ensure that route allocation are kept current and that they achieve maximum value for money to the client Ensure that the fleet allocation achieves effective and efficient client service Maintain up-to-date and accurate information is supplied to staff Receive and implement changes in routes To prepare and forward the roster timeline and defaulters report including the mid week changes received per day Timely response to all adhoc requests. Ensure each journey commences at the appointed time; Enter the start time and Kilometre reading in the log book for each vehicle on departure; Enter the closing kilometer reading of the vehicle in the log book for each vehicle; Ensure all staff who are on the staff list provided by the Client for that shift are picked up; Communicate with the help desk on Radio as and if need arises; Ensure staff mark their boarding time and initial the pick up list held by the driver; Ensure that only staff listed on the roster sheet are picked up. In cases where other staff require pick that approval is received from Transport before pick up; Hand over the completed pick up list to the supervisor; Control vendor supervisors and drivers To provide efficient and cost effective Transport service to the Client; To ensure timely and accurate completion of FM reports pertaining to Transport activities If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Commvault Backup. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Key Responsibilities: 1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

Job Purpose The overall objective of the position is to execute the MSF South Asia Supply Strategy by: Defining, Planning and executing the different activities to fulfill the Strategy Ensuring continuity of operational support activities initiated during the South Asia Procurement Opportunity Assessment Project. Leading the definition of processes, roles, responsibilities, and governance to ensure seamless integration of dedicated supply resources in India at best with the European supply centers and their processes. Advocate for the strategic value of the South Asia Supply Hub among relevant stakeholders, ensuring its active involvement and optimized performance in critical supply activities. Reviewing and updating the Strategy as necessary, aligning with MSF’s overarching Priorities and South Asia regional context MAIN FUNCTIONS AND RESPONSIBILITIES Plan and lead the execution of the MSF South Asia Supply Strategy Collaborate with stakeholders to strategically plan the activities related to the South Asia Supply Strategy, leveraging available resources and capacity Lead the execution and implementation of those activities by coordinating the relevant stakeholders and resources Create and maintain visibility on level of achievement of the different activities Ensure that the South Asia Supply Strategy remains aligned with overall South Asia and MSF Objectives, and develop the strategy in a way to match the evolution of MSF and its environment Establish and report to a Steering Committee to oversee the project, leading meetings to ensure effective guidance and decision-making. Develop Regional Market expertise and establish a robust medical sourcing mechanism in South Asia Collaborate with the Category and Lead buyers, QA referents and ESCs, to develop effective Market Assessment models to identify new potential value-adding suppliers Understand the Sourcing needs to the Supply Centers (ESCs and RSCs) and GPU, and align on scope of support Support the definition and implementation of processes to ensure the involvement of Regional Sourcing Teams in Global Sourcing Strategies Ensure alignment of the approach with other Regional Sourcing Initiatives to maintain consistency and strategic coherence. Refine and align which Sourcing Categories should be systematically in scope for involvement of the South Asia Supply Team in Market Research activities Establish appropriate forums and communication channels to facilitate cooperation between South Asia Supply Hub and ESC / GPU stakeholders Promote the added value that the South Asian supplier base can provide and ensure correct involvement of the South Asia Team in all relevant sourcing initiatives Investigate and create relevant networks with external actors, such as industry groups and trade associations, to leverage market intelligence as a strategic resource Explore collaboration Opportunities with MSF Access Asia Hub when relevant Identify other potential regional markets and conduct opportunity assessments Ensure proper documentation and reporting of activities performed, implementing appropriate systems to add value to those executing sourcing strategies involving South Asian suppliers. Support effective supplier relationship management on behalf of the European Supply Centers through proximity, to build and maintain a reliable network of regional suppliers. Collaborate with European Supply Centers (ESCs) to define strategic roles and responsibilities between ESC stakeholders and the South Asia Supply Team concerning supplier management activities. Ensure that appropriate forums between Regional Supply Team and relevant stakeholders are in place to ensure proper information exchange and effective supplier management activities Serve as a strategic escalation contact point for supplier management and negotiation support, in alignment with global sourcing strategies Advocate for MSF's mission and values, educating regional suppliers about MSF's strategic priorities and ways of working Participate in the development of robust processes and models to ensure comprehensive monitoring of supplier performance for South Asian suppliers Ensure the availability of high-quality healthcare products. Collaborate with the Quality Assurance team to align resources and support the implementation of robust quality assurance systems. Facilitate communication and coordination between the South Asia Supply Hub and Quality Assurance personnel to ensure effective compliance with Good Distribution Practices (GDP). Ensure that activities from the South Asia Supply Hub are conducted in a manner that supports the quality standards and compliance requirements of MSF Collaborate with the Quality Assurance Department to identify potential vulnerabilities in the supply flows from the South Asia region concerning compliance with quality assurance requirements and work together to address any identified shortcomings Optimize and streamline supply chain flows for products purchased in South Asia Develop models for volume consolidation from South Asia and assess direct delivery opportunities Collaborate with ESCs and Regional Supply Centers to identify opportunities for optimizing supply flows originating from South Asia, focusing on improving costs, reducing carbon emissions, shortening lead times, minimizing risks to quality compliance, and simplifying operations Identify potential supply support activities for Regional Mission Countries Establish and coordinate internal MSF working groups to refine and implement the identified optimization opportunities, including process definition and repartition of roles & responsibilities If applicable, Support the selection and implementation of any potential new Logistics Service Provider in South Asia Manage relationships with Regional Logistics Service Providers, including performance reviews Enquire potential regional stocking locations to support the ESC/OC (Emergency) Distribution and Stocking strategies EAssess the feasibility of using free trade zones for optimizing supply chain operations Ensure high performance and engagement within the South Asia procurement team. Set-up the team, Recruit, train, and manage team members in line with the South Asia Supply Strategy Support the definition of Roles and Responsibilities between South Asia procurement and their global stakeholders, and ensure compliance with them Set clear objectives and responsibilities for team members Provide regular feedback, coaching, and development opportunities for team members Foster a collaborative and high-performance team environment Monitor team performance and implement corrective actions when necessary Ensure continuous professional development and learning for team members Manage team resources effectively to meet project timelines and goals Coordinate with other departments and stakeholders to ensure smooth operation and integration of procurement activities. How To Apply Please send a copy of your updated CV together with a letter of motivation by clicking on the link below: https://msfindia.zohorecruit.in/jobs/Careers Application checklist : Please check that you have included the following in your application: An updated CV/ profile along with the Letter of Motivation, which is a supporting statement demonstrating how you meet the key requirements of the role. If you face any challenge while uploading letter of motivation and your CV separately; then you can upload both as one document Remarks: Only short-listed candidates will be contacted. Last application date: August 22, 2025 (Friday) Requirements Educational Requirement Bachelor’s Degree in Business, Supply Chain Management or Pharmacy with ideally a specialization in purchasing or project management or a combination of relevant education and professional experience. Relevant Experience 10+ years of work experience, with exposure to the procurement of Medical products and/or services Experience in vendor management. Deep understanding of Indian Market and context Knowledge of South Asian Market is a plus Direct work experience in a complex multi-entities organization including supply chain management. Previous MSF Experience is a key asset Experience in global contracting and negotiations with pharmaceutical and medical devices companies and resellers. Experience working with technology market research tools and services Experience in setting up strategic procurement plan at a national/regional level Other requirements Excellent communication skills, assertiveness and negotiation skills Candidate is expected to travel within India and to other MSF Offices in South Asia and Europe Ability to work in a cross-cultural and cross-functional environment Drive for change, improvement and innovation Strong organizational skills, ability to handle multiple priorities at one time Excellent analytical skills Knowledge of pharmaceuticals/medical devices market is an asset Proficiency in standard office tools including Word, PowerPoint, Excel and PowerBI Fluent in spoken and written English Competencies requirements Strategic Vision Leadership People Management and Development Service Orientation Teamwork and Cooperation Benefits We offer: Contract duration is 12 months with the possibility of extension A stimulating, professional environment in a reputed international organization. Gross per month salary (before all the statutory deductions): INR 2,11,604.00 – INR 2,52,667.00 (non- negotiable) (Final salary will depend on the scaling of the CV as per MSF criteria). 13th Month bonus (equivalent to one month gross) will be additional. Contributions to statutory benefit programs such as Provident Fund. Medical: MSF provides medical reimbursement for employees and their dependents as per MSF India’s health care policy. This is an international vacancy with MSF India. MSF India will provide a relocation package to non-Indian nationals relocating to India.

Greetings from Tech Mahindra Bhubaneshwar! This is Direct Walk-In Interview Drive @ Tech Mahindra Bhubaneshwar Interview Date: - 8th,9th,11th,12th 13th and 14th August Interview Time: - 11: 00 AM to 2 PM. Job Title: Customer Service Representative Company: Tech Mahindra Location: Maitree Vihar, Bhubaneswar, Odisha-751023 Number of Openings: 220 Age Criteria – 18 year to 35 year can apply Fresher and Experienced: Both are welcome to apply Salary Range: 1,99,000 2,40,000 per annum (13,400 to 17,000 Rs based on English communication) Contact - 7749914789 Job Description: Tech Mahindra is seeking Customer Service Representatives to join our dynamic team in Bhubaneswar. The ideal candidate should have a strong background in customer support, excellent communication skills, and fluency in English. This role involves handling customer queries, providing solutions, and ensuring a high level of customer satisfaction. Salary for Hindi & Englishprocess: - 1,99,000 LPA (13,400 Rs per month) Salary for English Process - 1,99,000 LPA to 2,40,000 LPA (13,400 Rs month to 17,000 Rs per month) Key Responsibilities: - Typing speed required: 30 WPM with 90 % Accuracy - Excellent Communication in Hindi and English is compulsory - Handle inbound and outbound customer calls professionally. - Resolve customer complaints, queries, and provide accurate information. - Ensure timely follow-ups and escalation of critical issues when required. Eligibility Criteria: - Fluent in English (spoken and written) with strong communication skills. - Ability to work in rotational shifts (including night shifts). - Basic computer knowledge and familiarity with CRM tools is a plus. - Strong problem-solving skills and a customer-centric approach. Why Join Tech Mahindra? - Competitive salary package (1.99LPA to 2.4LPA per annum). - Cab facility available for night shifts (range: 10 to 20 km) - 6 working days with 1 rotational week off - Professional growth and career advancement opportunities. - Employee-friendly work environment with learning & development programs. - Health benefits Regards Tech Mahindra Bhubaneswar Job Types: Full-time, Fresher, Contractual / Temporary Contract length: 4 months Pay: ₹13,400.00 - ₹17,200.00 per month Benefits: Health insurance Life insurance Provident Fund Language: English (Required) Hindi (Required) Work Location: In person Expected Start Date: 08/08/2025

Job Title: Area Manager – Operations (Execution & Discipline) Department: Operations & Strategic Enforcement Location: Bhubaneswar , Odisha Reporting To: Director Primary Objective: To act as the central command force ensuring discipline, performance, accountability, productivity and top-down execution across all projects and departments—from HODs to site-level staff and field teams. This is not a support role —this is a command-and-control leadership role with full authority to question, push, and discipline all functions to deliver business outcomes. Key Responsibilities: Strategic Command & Enforcement Exercise direct authority over HODs, Project Managers, HR Heads, Admins, and Field Teams. Issue instructions, conduct reviews, question delays, and challenge inefficiencies at every level. Push targets, deadlines, quality standards, and safety enforcement rigorously. Performance Pressure & Discipline Management Create a high-pressure output-driven culture . Send Hourly/ daily /weekly reminders, warnings, and escalation notes for underperformance. Recommend disciplinary action to HR for non-compliance or laziness. Field & Site Control Daily coordination with Project Engineers, Site Heads, Contractors, and Supervisors. Ensure execution is as per project plan, timeline, client expectation, and quality benchmarks. Conduct surprise visits, virtual reviews, and project audits. Business Alignment & Client Delivery Ensure internal performance directly aligns with client satisfaction and project profitability. Intervene when needed to speed up billing, handovers, AMCs, and manpower deployment. Attend major client meetings (on behalf of MD) to push for work orders or progress clearance. Required Skills & Traits: Commanding presence – able to make senior managers uncomfortable if needed Aggressive follow-up style – no “sir-sir” culture Sharp problem-solving – understands ground problems, bottlenecks, politics, and breaks them Ruthless executioner – prefers respect over likability Excellent communicator – email, call, and live instructions must be clear and firm Industrial mindset – must understand Civil, Mechanical, Electrical, and Manpower deployment well Emotionally detached – not influenced by friendships, only focused on result delivery Qualification & Experience Require for this post : Graduate/Post-Graduate in Engineering or Business 10–15 years in hard-core EPC, Mechanical, Civil, Infra, or Industrial Projects Experience working in organizations like L&T, Tata Projects, Shapoorji, KEC, or Military Engineering Services (preferred) Proven track record in commanding operations under pressure Salary, Benefits & Facilities: Fixed CTC : As per industry standard / Negotiable Performance Bonus : Based on project discipline, output growth, and profit impact Company-Provided Family Accommodation : Flat / Villa (based on location & availability) Office Vehicle : With driver, for official duties and site visits Other Facilities : Company SIM & mobile reimbursement On-duty travel and stay allowance Medical coverage for self and family Priority boarding for field travel & site audit arrangements Special Authority Empowered By the MD: Can issue internal summons, warnings, and task follow-ups Can recommend role or team restructuring based on performance Can call any employee (any level) anytime for project clarification or execution follow-up Must be available to MD on urgent command—even outside business hours Job Type: Full-time Pay: From ₹45,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Internet reimbursement Leave encashment Life insurance Provident Fund