Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 07-Jan-2026 Job ID 14364 Description and Requirements Education: Qualified Chartered Accountant 1. Understanding of accounting standards and policies relating to Investments 2. Good understanding of securities operations and different types of investment instruments 3. Hands on experience on performing cash and securities reconciliations 4. Good analytical and reasoning skills 5. Experince working on ( MS- Word, MS- Excel, MS- Power Point) 6. Responsible for ensuring completion of tasks within prescribed timeline 7. Establishing and maintaining effective communications with each team members and stateside partner About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 08-Jan-2026 Job ID 14590 Description and Requirements Position Summary The US Finance FP&A organization manages Financial Planning & Analysis processes for Group Benefits, Retirement & Income Solutions and MetLife Holdings businesses of MetLife USA. This newly created role within the MetLife Shared Service Center will work as part of the US Finance FP&A team to build and transform processes by advancing digital innovation and automation across financial functions This role will be the Artificial Intelligence (AI) Finance Transformation expert responsible for designing, implementing, and optimizing AI-driven solutions to streamline monthly and quarterly finance activities. They will do so by helping create data architecture, optimized process flows, Dashboarding using Business Intelligence tools (Power platform), AI Prompt engineering and AI/Technology experimentation. In this fast-changing AI environment, having the right attitude and mindset to experiment and implement process improvement solutions for FP&A independently would be the key to success in this role. Job Responsibilities Responsibilities include, but are not limited to: Process Transformation: Collaborate with senior finance leadership to define and implement a comprehensive automation strategy aligned with organizational goals and financial reporting & analysis needs using Power Platform tool. Stakeholder Engagement: Act as the primary point of contact for senior stakeholders, ensuring clear communication, understanding capabilities, and alignment of transformation objectives. Process Optimization: Analyze current financial reporting processes and identify opportunities for automation, increased accuracy, and efficiency using Power Platform, Power Apps, Power Automate & Power BI. Project Leadership: Lead cross-functional teams in the design, development, and deployment of AI tools and platforms to support financial operations. Change Management: Drive change initiatives, including training and support for finance and business operations teams to adopt new transformations Data Governance and Compliance: Ensure all transformation implementations adhere to regulatory requirements and data governance policies, maintaining the integrity and confidentiality of financial data. Performance Reporting: Monitor and report on the impact of transformation, providing regular updates to senior stakeholders and recommending further improvements. Best Practice Sharing: Facilitate the exchange of AI best practices within the organization and with external partners, fostering a culture of innovation and continuous improvement. Utilize internal tools to implement automation initiatives that advance business objectives by enhancing operational efficiency and delivering measurable value, thereby increasing overall customer satisfaction. Monitor and deliver on agreed service level metrics. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 09-Jan-2026 Job ID 14704 Description and Requirements Role Value Proposition Scrum lead plays a critical role in driving end-to-end agile delivery within the data and analytics life cycle and significantly contributes to production grade data and analytics solutions. The role requires one to demonstrate agile delivery expertise, stakeholder management, and ability to align business priorities with execution. This role mentors Scrum leads. It is an individual contributor role, expected to independently function. It is an individual contributor role, expected to lead multiple agile teams Experience: 8-10+ years of relevant experience Education: Bachelor's degree (Preferably in computer science, information technology) or equivalent educational qualification Responsibilities: Facilitate Agile ceremonies including PI & iteration planning, daily stand-ups, ART sync, Demo's, retrospectives, and iteration reviews. Drive alignment across teams, ensuring dependencies, risks and blockers are identified and resolved Partner with Product Owners & key stakeholders to maintain and prioritize the backlog. Track and report key delivery metrics (velocity, burndown, throughput) Ensure adherence to Agile principles and organizational standards Collaborate with multiple partners from Business, Technology, Operations and D&A capabilities (Data Governance, Data Quality, Data Modeling, Data Architecture, Data science, DevOps, BI & insights) Independently lead agile delivery, planning estimation and execution Mentor Scrum Leads Technical Skills: Understanding of the Data & Analytics lifecycle and Agile delivery models. Agile methodologies (Scrum, Kanban, SAFe). Agile tools such as Azure DevOps. Problem-solving, communucaiton, negotiation, confict resolution skills CI/CD pipelines and DevOps practices. Storytelling, Partner, Stakeholder engagement experience Mentorship experience Good to have skills: Exposure to Gen AI technology and tools Banking Financial Services and Insurance domain knowledge About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 13-Jan-2026 Job ID 14759 Description and Requirements Job Responsibilities Responsible for gathering requirements for change requests to review IT Infrastructure changes Handling emergency changes fluently so only valid emergency changes can be approved Handling proposals of standard change tickets Responsible for performing audits of change requests which are already implemented Handling daily/weekly meeting with Stakeholder/Stateside partners Planning and managing support for incident management tools and processes Should have knowledge of ITIL practice Monitoring the effectiveness of incident management and making recommendations for improvement Reviewing incident data to analyses assigned problems Should be able to follow/understand the complete change life cycle from creation to closure. Investigating assigned problems through to resolution or root cause Reviewing Release records related items understand the requirement of release Measuring and closing Aging (Incident, Problem, Release) Having knowledge of KB Articles Should have complete knowledge of incident, problem, release and change management Candidate should have Proven ability to be self-starter, work independently, manage multiple tasks, and deliver accurate and detailed results within firm deadlines Knowledge, Skills and Abilities Education § M/B.Tech, BCA, MCA Experience § 1-4 years of overall experience with fair knowledge on various IT domains (infrastructure & application portfolios) Knowledge and skills (general and technical) § Experience and knowledge of change, incident, release and problem management § ITIL Foundation, preferable ITIL Intermediate (Service Transition and Design) § Exposure to enterprise share-point § Proven understanding of IT service delivery. Knowledge of servers, Networking § Prior experience in managing Remedy helpdesk / change management work is preferable § Intermediate MS Excel skills § Excellent Soft skills (Mandatory) § Excellent Communication skills (Mandatory) § Excellent E-mail writing skills (Mandatory) § Excellent inter-personal skills with the ability to coordinate cross functionally Other Requirements (licenses, certifications, specialized training – if required) § Knowledge on Service Now Working Relationships Internal Contacts (and purpose of relationship): § MetLife internal partners External Contacts (and purpose of relationship) – If Applicable § MetLife external partners About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Job Responsibilities Manages design, distribution, performance, replication, security, availability, and access requirements for large and complex SQL & Sybase databases. Designs and develops physical layers of databases to support various application needs; Implements back-up, recovery, archiving, conversion strategies, and performance tuning; Manages job scheduling, application release, database change and compliance. Identifies and resolves problem utilizing structured tools and techniques. Provides technical assistance and mentoring to staff in all aspects of database management; Consults and advises application development teams on database security, query optimization and performance. Writes scripts for automating DBA routine tasks and documents database maintenance processing flows per standards. Implement industry best practices while performing database administration task Work in Agile model with the understanding of Agile concepts Collaborate with development teams to provide and implement new features. Able to debug production issues by analyzing the logs directly and using tools like Splunk. Begin tackling organizational impediments Learn new technologies based on demand and help team members by coaching and assisting. Education, Technical Skills & Other Critical Requirement Education Bachelors degree in computer science, Information Systems, or another related field with 14+ years of IT and Infrastructure engineering work experience. Experience (In Years) 14+ Years Total IT experience & 10+ Years relevant experience in SQL Server + Sybase Database Technical Skills Database Management: Extensive Experience in managing and administering SQL Server, Azure SQL Server, and Sybase databases, ensuring high availability and optimal performance. Data Infrastructure & Security: Expertise in designing and implementing robust data infrastructure solutions, with a strong focus on data security and compliance. Backup & Recovery: expert in developing and executing comprehensive backup and recovery strategies to safeguard critical data and ensure business continuity. Performance Tuning & Optimization: Adept at performance tuning and optimization of databases, leveraging advanced techniques to enhance system efficiency and reduce latency. Cloud Computing & Scripting: Experienced in cloud computing environments and proficient in operating system scripting, enabling seamless integration and automation of database operations. Management of database elements, including creation, alteration, deletion and copying of schemas, databases, tables, views, indexes, stored procedures, triggers, and declarative integrity constraints Strong database analytical skills to improve application performance. Expert in working Knowledge of database performance Tuning, Backup & Recovery, Infrastructure as a Code and Observability tools (Elastic). Automation tools and programming such as Ansible ,Python and Power Shell. Strong knowledge in ITSM process and tools (ServiceNow). Strong knowledge in AgriSafe Methodios . Ability to work 24*7 rotational shift to support the Database and Splunk platforms Other Critical Requirements Excellent Analytical and Problem-Solving skills Experience managing geographically distributed and culturally diverse workgroups with strong team management, leadership and coaching skills Excellent written and oral communication skills, including the ability to clearly communicate/articulate technical and functional issues with conclusions and recommendations to stakeholders. Prior experience in handling state side and offshore stakeholders Experience in creating and delivering Business presentations. Demonstrate ability to work independently and in a team environment

City/Cities Jaipur Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 22-Jan-2026 Job ID 15015 Description and Requirements The Assistant Manager – QA (CSC Emails) leads a team responsible for ensuring accuracy, clarity, compliance, and consistency of customer-facing email communications. This role oversees quality review operations for Regional Market, Small Market, Specialty Markets, and Small Business Solutions service teams. The position involves people leadership, performance management, process governance, and continuous improvement to deliver superior customer experience and uphold communication quality standards. People Leadership & Team Management Lead, coach, and develop a team of QA Analysts/Specialists to deliver high‑quality email review outputs. Conduct regular 1:1 discussions, performance reviews, and capability assessments to build a strong talent pipeline. Foster a culture of accountability, engagement, and continuous improvement. Manage team schedules, workload distribution, daily operations, and productivity targets. Quality Assurance & Operational Excellence Oversee end‑to‑end quality review of customer-facing email communication to ensure adherence to accuracy, compliance, and process guidelines. Ensure consistent delivery of monthly quality check targets across the team. Review escalated, complex, or critical email cases and provide guidance for resolution. Monitor team performance trends, identify gaps, and implement corrective actions. Coaching, Feedback & Development Provide structured, constructive, and actionable feedback to team members and stakeholders. Conduct coaching sessions to improve writing skills, customer centricity, and adherence to communication guidelines. Support onboarding and development of new hires and cross-trained team members. Process Governance & Documentation Maintain, update, and enhance QA work instructions, SOPs, and process documentation. Lead calibration exercises across markets and teams to ensure consistency in scoring standards. Drive compliance with quality frameworks and audit guidelines. Stakeholder Management Collaborate with onshore partners, process owners, trainers, and business leaders to resolve issues and align on expectations. Provide business insights, quality trends, and recommendations through structured reporting. Continuous Improvement & Projects Lead or contribute to annual and quarterly improvement projects aimed at enhancing clarity, accuracy, and effectiveness of QA processes. Identify opportunities for automation, standardization, and process optimization. Champion Lean, Six Sigma, and data‑driven problem‑solving practices. Additional Responsibilities Support business continuity initiatives and cross-functional activities as needed. Execute any other duties aligned with organizational priorities. Education, Technical Skills & Other Critical Requirement Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education. 5 + years of experience in the industry (required). 2+ years of experience in quality assurance and customer service (preferred). Prior experience mentoring or leading team members; people manager experience required. Strong written communication and quality evaluation skills. Ability to coach associates effectively and provide structured feedback. Working knowledge of Six Sigma, Lean methodologies, statistical tools (7 QC), and MS Visio (preferred). Proficiency in MS Office (Excel, Word, PPT, Teams, Outlook). Working experience with systems/applications like Salesforce, Kana, Soldcase, CDF, GroupFacts, CBS, UIS (preferred). Strong customer centricity and analytical mindset. Ability to plan, prioritize, and manage daily floor operations. Excellent collaboration, relationship management, and problem-solving skills. Self-driven and passionate about continuous improvement. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 22-Jan-2026 Job ID 15066 Description and Requirements Position Summary Manage the accounting reconciliation processes. Responsible for supervisory support to associate accountants through transaction monitoring to deliver results as per SLA targets and timelines. Produce weekly open item reports. Review and approve monthly reconciliation statements. Ensure functioning of the reconciliation processes as per accounting principles. Job Responsibilities 1. Manage teams and ensure quality and productivity targets are met. 2. Daily work allocation to team members. 3. Motivate team members and control attrition. 4. Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. 5. Monitor and deliver on agreed service level metrics. 6. Provide coaching and feedback to team members to enable them to improve their performance. 7. Assist new hires such that they are productive on the floor in the shortest possible time frame 8. Handle escalations. 9. Provide inputs on process and system to the team members. 10. Client Interaction, where required at the level of Supervisors. 11. Ensure compliance with internal policies and procedures, external regulations and information security standards. 12. Collect and provide data required for various audits like ISO/COPC etc. 13. Ensure that all associate accountants in the process know their goals and how they are linked to the Organization’s quality policy. 14. Effectively manage research/resolution/follow-ups for closure of open items. 15. Experience in area of Reconciliation, Intercompany Accounting, Monthly Wire Transfers, Journal Entry processing and Analytical Skills for monthly reports, GAAP & STAT Balance Sheet Certification needed. Knowledge, Skills and Abilities Education Graduates/ Post Graduates in Commerce, MBA (Finance) with accounting background required. Experience Minimum 4 to 5 years’ experience for TL / AM is required in relevant work field Knowledge and skills (general and technical) Knowledge of the function, process and systems. Ability to use the desktop computer systems and MS Office suite. Problem solving skills. Strong Analytical skills. Conflict resolution skills. Coaching and Feedback ability. People management skills. Good written and verbal communication, proficiency in English language. Interpersonal communication. Prioritization and time management skills. Other Requirements (licenses, certifications, specialized training – if required) Working Relationships Internal Contacts (and purpose of relationship): Associate accountants for monitoring performance, escalation handling, clarifying concerns, and providing feedback and support. Manager and AVP/VP for the purpose of settling issues left unresolved by self and monthly evaluation of performance. Other Team Leaders for the purpose of seeking cooperation and best practice sharing. External Contacts (and purpose of relationship) – If Applicable SME / Trainers at the client end for training. Banks all over the client home country for follow-up work for closure of open unreconciled accounting items. Client’s various lines of businesses for follow-up work for closure of open unreconciled accounting items. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 22-Jan-2026 Job ID 15077 Description and Requirements Support the reporting for the US Pensions and UKL GAAP and STAT reporting. Continually evaluate and validate the accuracy of product financial results Prepare and/or consolidate monthly and quarterly analysis including, trends, actual versus projection and comparison to prior periods Conduct accounting walkthroughs with external business partners and prepare proper documentation including Note to Files on key accounting items Update relevant footnote templates and disclosures and other analysis as required Maintain required SOX documentation for controls Focus on ensuring adequate internal control process and development on internal controls to ensure accurate financial and assist with other finance transformation initiatives. Lead or participate in special projects as needed About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 22-Jan-2026 Job ID 15060 Description and Requirements Support the MIM Finance organization in the area of billing, finance, accounting and reporting activities for MetLife’s Investment Management business. Specific areas of responsibility include - Financial reporting, Financial close, Treasury / Cash Management and Expense reporting. Financial Reporting: Provide analysis to support for Revenue by account and by client and US GAAP/ IFRS Monthly / Quarterly Financial Close: o Review daily bank statement o Review wires to move funds between MIM accounts o Download the monthly bank statements identified accounts. Identify the monthly bank fees and interest debits and credits and prepare monthly journal entries for Finance review. o During monthly/quarterly close, download actual general ledger balances using HFM, format and send to Whippany to review. o Distribution of Expense Projection Reports to Regions o Create Individual file for ASIA/EMEA/LATAM/Mr B and Alico o Send emails based on distribution list (updated monthly if necessary) to regions. o Verify that all AUM is present in Revport prior to running accruals o Run monthly accrual for Privates, Private ABS, Resi WL, non-LCP High Yield and Index o Upload the RE Equity & LP Funds monthly accrual template; run the monthly accrual. o Run the “Accrual compare report” to do a comparison of the current month’s accrual to the prior month. o Download the monthly transaction report out of Revport. o Monitor bank statement for cash payments; apply payments against invoices in Revport o Prepare month-end open invoices by client report o Perform FX trades for non-USD wires in FXCM o Perform monthly bank reconciliations for MIML GBP, MIML Euro and MIML USD accounts o Reconcile month end cash balances in Cadency using bank recs as support o Liaise with CashRecUnit to resolve open items o Monitor bank statement and identify cash receipts; facilitate processing in PeopleSoft o Create dynamic reports from monthly GA detail of expense, AUM, basis points (bps) o Reports by segment, expense type and asset sector with comparisons to actuals, projection and plan o Create invoice for billing to counties o Create journal entries and to PeopleSoft o Expense team approve journal entries o Summary for billing by revenue and AUM by legal entity rollup, by region, profit Knowledge, Skills and Abilities Education Chartered Accountant Graduate in Accounting / Commerce / Business Administration Experience Professional from the Operations with at least 6+ years working experience. Four years and above experience in financial services accounting/reporting preferred. Understanding of accounting and Insurance Industry products is a mandate. Knowledge and skills (general and technical) Exposure to Various Reconciliations type Extensive knowledge of billing application i.e. Revport (Broadridge) Intercompany Settlements/ Reconciliation GAAP and IFRS Basic & Advance MS Excel (Vlookup, Pivot Table, Sumifs, basic VBA coding etc.) Monthly Accruals Booking and Clearing Skills - Customer Service Skills - Problem Solving/Analytical Ability Judgement & Decision Making Skills - Handle Multiple Tasks/Time Management Strong communication & analytical skills required. Skills - Spoken English Experience in Investments accounting experience a plus. IT Background (MS Office) Performance Management Skills Other Requirements (licenses, certifications, specialized training – if required) Candidate should be well versed with accounting packages. Knowledge of People Soft, Hyperion, Revport and Electra etc. will be an advantage. Knowledge of Lean Principles and its application in the process is preferred. Working Relationships Internal Contacts (And purpose of relationship): Associate accountants for monitoring performance, escalation handling, clarifying concerns, and providing feedback and support Unit Manager/ Manager and AVP/VP for the purpose of settling issues left unresolved by self and monthly evaluation of performance Other AM/ TLs for seeking cooperation and best practice sharing Subject Matter Expert for work thread related issues and escalated transactions QCA for the purpose of feedback and audit Trainers for the purpose of Pre-process and Process training Coordination with other teams within GOSC External Contacts (And purpose of relationship) – If Applicable SME / Trainers at the client end for training. Liaise with stateside team for production related requirements. Reporting and performance review connect with Stakeholders Client’s various lines of businesses for follow-up work for closure of open unreconciled accounting items. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 22-Jan-2026 Job ID 15065 Description and Requirements Job Responsibilities Processing monthly Journal Entries on the received request through email. Also, populates the operating affiliate chart field when it is blank in the ledgers. The Unallocated Reporting UCOMN, UGAAP, USTAT & MIHI -STAT is to identify any material unallocated balances in the UCOMN, UGAAP, and USTAT ledgers and after every MetData deploy the Global master hierarchies are downloaded through DRM to see the changes in Hierarchies Education, Technical Skills & Other Critical Requirement Education Graduate in Accounting / Commerce with at least 15 years of education. Experience (In Years) Overall experience of 5+ years is required in similar industry and related profile. Technical Skills Good knowledge of MS office - Excel, Word, PowerPoint, Microsoft teams, Outlook Advance Excel Experience in finance domain Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy) Good analytical skills with an ability to research & take decision to resolve problems in processing. Other Critical Requirements Excellent communication skills – Written & Verbal accountants for monitoring performance, escalation handling, clarifying concerns, and providing feedback and support Unit Manager/ Manager and AVP/VP for the purpose of settling issues left unresolved by self and monthly evaluation of performance Other AM/ TLs for seeking cooperation and best practice sharing Subject Matter Expert for work thread related issues and escalated transactions QCA for the purpose of feedback and audit Trainers for the purpose of Pre-process and Process training Coordination with other teams within MGCC SME / Trainers at the client end for training. Liaise with stateside team for production related requirements. Reporting and performance review connect with Stakeholders Client’s various lines of businesses for follow-up work for closure of open unreconciled accounting items About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 22-Jan-2026 Job ID 15072 Description and Requirements Job Responsibilities Experience required in Cash and Disbursement/Check reconciliations, reporting, general accounting Perform research on variances by using various reconciliation tools and applications. Follow-up with banks and lines of business at client-end for closure of accounting open items Maintain data and records in accordance with generally accepted accounting principles and reporting requirements. Produce monthly reconciliation statements and various financial reports. Perform Pay/No Pay decisions on the checks in exception by using decision making and analytical skills. Conduct and Lead SOX walkthroughs for Internal Audit Knowledge of end-to-end reconciliation cycle Ability to work in multiple shift timings as per business requirement. Ensure that the assigned targets are met in accordance with SLA and Internal standards. Perform and review of reconciliations Experience in handling queries & requests from external auditors. Prior experience of applications like PeopleSoft and ReconNet (Advantage) Knowledge, Skills and Abilities Graduate in Accounting (Commerce Graduate) Professional from the Operations with at least 7+ years’ working experience Knowledge of applications like ReconNet, Oracle Suite, CUBUS, Cadency. Knowledge of Advance Excel, Power Automate and Query (Advantage) Knowledge and skills (general and technical) Strong knowledge of accounting principles Knowledge of end-to-end reconciliation cycle Analytical and decision-making skills. Ensure that the quality of transactions is in compliance with predefined parameters as defined by Process Excellence. Provide feedback to the team members. Lead discussions with Stateside teams on various forums like review meetings, weekly virtual huddles etc. Knowledge of Lean principles and application. Prior experience of working on applications like PeopleSoft and ReconNet About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 29-Jan-2026 Job ID 15170 Description and Requirements Responsible for gathering requirements for change requests to Create IT Infrastructure changes Risk assessment and Impact analysis of the infrastructure change in production or otherwise, before proceeding with the request Interact with different stakeholders, including Project Managers, Change Managers, AVPs and engineers daily for building change schedules and successful implementation Work with different teams and AD groups supporting Windows, LINUX, UNIX, and SQL Production, Disaster Recovery, QA, Integration and Dev servers and network devices Should have complete knowledge of Servers (Virtual, Standalone, Blade VMware, clusters, data cluster centers etc.) and Server Naming Conventions, networking services Capacity planning and management for dealing with requests around memory / CPU increase / decrease, San storage area network Ensure that all Operational and Pre-Production changes to IT Services are logged, prioritized in Service Now Tool and completed as per the requirements Work in coordination with IT Support Teams, and Project Managers to provide support for the Request for Change (RFC) from inception to delivery Creation of Change tickets on BMC Remedy as per Software/Hardware/Server change requirements Follow the complete change cycle from Planning, scheduling and implementation Performing follow-ups for reviews and approvals on pending or drafted Request for Change’s (RFC’s) to meet the target depending upon ‘scheduled start date’ and ‘end date’ of the tickets Candidate should have Proven ability to work independently, manage multiple tasks, and deliver accurate and detailed results within firm deadlines. Exposure to IT Infrastructure Changes Exposure to enterprise share-point Exposure to Capacity planning management portal (CPM) Knowledge and experience of working with Master server directory Proven understanding of IT service delivery. Knowledge of servers, Networking Prior experience in managing Remedy helpdesk / change management work is preferable Intermediate MS Excel skills Excellent Soft skills (Mandatory) Excellent Communication skills (Mandatory) Excellent E-mail writing skills (Mandatory) Excellent inter-personal skills with the ability to coordinate cross functionally About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 30-Jan-2026 Job ID 14966 Description and Requirements Basic Function The process consists of Review, research, and investigate pended Group Life claim submission with multiple coverages and complexity to determine if claim is payable in accordance with various policy provisions, manage Call-ups and outreach to groups for missing information. Essential Functions ( The key deliverables of the role will include but will not be restricted to the details below ) Identify and obtain missing information required to evaluate Group life claims and input information into a Windows based computer system (BIOS). Interpret policy provisions and manually adjudicate Group Life claims to make claim determinations. Work with our customer administrative staff to clarify plan provisions and resolve claim discrepancies. Respond to written inquiries from policyholders, beneficiaries, attorneys and families of deceased employees. Provide guidance on claim processes and resolve customer issues swiftly and thoroughly. Actively pursue and follow up on open claims within specified timeframe. Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met. Evaluate life claims to identify claim situations requiring referral to Senior Examiner. Maintain good rapport with internal and external customers by taking ownership and projecting an attitude of service. Maintain production and quality standards. Keep up to date on Group Life procedures by using the Institutional Life Claims Library and attending required training. Use Microsoft Word and Excel to obtain information required to evaluate the life claim. Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions. Handle outbound calls needed in regard to Group Life servicing. Handle customer escalations from Reviewers and solve customer problems via telephone using sound business judgment. Respond to telephone referrals submitted regarding claim issues, research the claim as necessary and provide a response to the customer. Process claims withing Payment authority Maintain production and quality standards. Utilize BIOS, GLIF Production, CDF, Calligo, EDCS, Groupfacts, WorkDesk, NetView and Accurint to update and maintain accurate data. Interpret policy provisions and manually adjudicate Group Life claims. Initiate investigations, employing both company and outside facilities to obtain information to determine validity of Group Life claims. (Such as autopsy reports, toxicology reports, accident reports, location of missing beneficiaries, medical reports, homicide investigations, etc.) Mentor new Claim Examiners on Group Life procedures and workflow. Provide UAT support for system enhancements. Update & maintain day to day Workforce Management Preparing, Reporting & Analyzing the scorecards of performance Rules-based Decision Making Customer Relationship Management Identify possible alternative solutions and select the most appropriate ones Extracting data from various sheets and preparing custom defined reports Review/generate reports to monitor performance. Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle customer, employee, and internal partner escalations. Client Interaction, where required at the level of supervisors. Ensure compliance with internal policies and procedures, external regulations, and information security standards. Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy. Motivate team members, anticipate staffing needs, acquire talent for the future, and manage attrition. Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities. Effectively manage research/resolution/follow-ups for closure of open items. Build relationship with Onshore Management to ensure a “one-team approach”. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Requirements Description and Requirements Basic Function The process consists of Review, research, and investigate pended Group Life claim submission with multiple coverages and complexity to determine if claim is payable in accordance with various policy provisions, manage Call-ups and outreach to groups for missing information. Essential Functions ( The key deliverables of the role will include but will not be restricted to the details below ) Identify and obtain missing information required to evaluate Group life claims and input information into a Windows based computer system (BIOS). Interpret policy provisions and manually adjudicate Group Life claims to make claim determinations. Work with our customer administrative staff to clarify plan provisions and resolve claim discrepancies. Respond to written inquiries from policyholders, beneficiaries, attorneys and families of deceased employees. Provide guidance on claim processes and resolve customer issues swiftly and thoroughly. Actively pursue and follow up on open claims within specified timeframe. Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met. Evaluate life claims to identify claim situations requiring referral to Senior Examiner. Maintain good rapport with internal and external customers by taking ownership and projecting an attitude of service. Maintain production and quality standards. Keep up to date on Group Life procedures by using the Institutional Life Claims Library and attending required training. Use Microsoft Word and Excel to obtain information required to evaluate the life claim. Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions. Handle outbound calls needed in regard to Group Life servicing. Handle customer escalations from Reviewers and solve customer problems via telephone using sound business judgment. Respond to telephone referrals submitted regarding claim issues, research the claim as necessary and provide a response to the customer. Process claims withing Payment authority Maintain production and quality standards. Utilize BIOS, GLIF Production, CDF, Calligo, EDCS, Groupfacts, WorkDesk, NetView and Accurint to update and maintain accurate data. Interpret policy provisions and manually adjudicate Group Life claims. Initiate investigations, employing both company and outside facilities to obtain information to determine validity of Group Life claims. (Such as autopsy reports, toxicology reports, accident reports, location of missing beneficiaries, medical reports, homicide investigations, etc.) Mentor new Claim Examiners on Group Life procedures and workflow. Provide UAT support for system enhancements. Update & maintain day to day Workforce Management Preparing, Reporting & Analyzing the scorecards of performance Rules-based Decision Making Customer Relationship Management Identify possible alternative solutions and select the most appropriate ones Extracting data from various sheets and preparing custom defined reports Review/generate reports to monitor performance. Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle customer, employee, and internal partner escalations. Client Interaction, where required at the level of supervisors. Ensure compliance with internal policies and procedures, external regulations, and information security standards. Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy. Motivate team members, anticipate staffing needs, acquire talent for the future, and manage attrition. Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities. Effectively manage research/resolution/follow-ups for closure of open items. Build relationship with Onshore Management to ensure a “one-team approach”. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

Requirements Description and Requirements Job Responsibilities Experience required in Cash and Disbursement/Check reconciliations, reporting, general accounting Perform research on variances by using various reconciliation tools and applications. Follow-up with banks and lines of business at client-end for closure of accounting open items Maintain data and records in accordance with generally accepted accounting principles and reporting requirements. Produce monthly reconciliation statements and various financial reports. Perform Pay/No Pay decisions on the checks in exception by using decision making and analytical skills. Conduct and Lead SOX walkthroughs for Internal Audit Knowledge of end-to-end reconciliation cycle Ability to work in multiple shift timings as per business requirement. Ensure that the assigned targets are met in accordance with SLA and Internal standards. Perform and review of reconciliations Experience in handling queries & requests from external auditors. Prior experience of applications like PeopleSoft and ReconNet (Advantage) Knowledge, Skills And Abilities Graduate in Accounting (Commerce Graduate) Professional from the Operations with at least 7+ years’ working experience Knowledge of applications like ReconNet, Oracle Suite, CUBUS, Cadency. Knowledge of Advance Excel, Power Automate and Query (Advantage) Knowledge and skills (general and technical) Strong knowledge of accounting principles Knowledge of end-to-end reconciliation cycle Analytical and decision-making skills. Ensure that the quality of transactions is in compliance with predefined parameters as defined by Process Excellence. Provide feedback to the team members. Lead discussions with Stateside teams on various forums like review meetings, weekly virtual huddles etc. Knowledge of Lean principles and application. Prior experience of working on applications like PeopleSoft and ReconNet About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

Requirements Description and Requirements Basic Function The process consists of Review, research, and investigate pended Group Life claim submission with multiple coverages and complexity to determine if claim is payable in accordance with various policy provisions, manage Call-ups and outreach to groups for missing information. Essential Functions ( The key deliverables of the role will include but will not be restricted to the details below ) Identify and obtain missing information required to evaluate Group life claims and input information into a Windows based computer system (BIOS). Interpret policy provisions and manually adjudicate Group Life claims to make claim determinations. Work with our customer administrative staff to clarify plan provisions and resolve claim discrepancies. Respond to written inquiries from policyholders, beneficiaries, attorneys and families of deceased employees. Provide guidance on claim processes and resolve customer issues swiftly and thoroughly. Actively pursue and follow up on open claims within specified timeframe. Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met. Evaluate life claims to identify claim situations requiring referral to Senior Examiner. Maintain good rapport with internal and external customers by taking ownership and projecting an attitude of service. Maintain production and quality standards. Keep up to date on Group Life procedures by using the Institutional Life Claims Library and attending required training. Use Microsoft Word and Excel to obtain information required to evaluate the life claim. Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions. Handle outbound calls needed in regard to Group Life servicing. Handle customer escalations from Reviewers and solve customer problems via telephone using sound business judgment. Respond to telephone referrals submitted regarding claim issues, research the claim as necessary and provide a response to the customer. Process claims withing Payment authority Maintain production and quality standards. Utilize BIOS, GLIF Production, CDF, Calligo, EDCS, Groupfacts, WorkDesk, NetView and Accurint to update and maintain accurate data. Interpret policy provisions and manually adjudicate Group Life claims. Initiate investigations, employing both company and outside facilities to obtain information to determine validity of Group Life claims. (Such as autopsy reports, toxicology reports, accident reports, location of missing beneficiaries, medical reports, homicide investigations, etc.) Mentor new Claim Examiners on Group Life procedures and workflow. Provide UAT support for system enhancements. Update & maintain day to day Workforce Management Preparing, Reporting & Analyzing the scorecards of performance Rules-based Decision Making Customer Relationship Management Identify possible alternative solutions and select the most appropriate ones Extracting data from various sheets and preparing custom defined reports Review/generate reports to monitor performance. Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle customer, employee, and internal partner escalations. Client Interaction, where required at the level of supervisors. Ensure compliance with internal policies and procedures, external regulations, and information security standards. Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy. Motivate team members, anticipate staffing needs, acquire talent for the future, and manage attrition. Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities. Effectively manage research/resolution/follow-ups for closure of open items. Build relationship with Onshore Management to ensure a “one-team approach”. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

Requirements Description and Requirements Basic Function The process consists of Review, research, and investigate pended Group Life claim submission with multiple coverages and complexity to determine if claim is payable in accordance with various policy provisions, manage Call-ups and outreach to groups for missing information. Essential Functions ( The key deliverables of the role will include but will not be restricted to the details below ) Identify and obtain missing information required to evaluate Group life claims and input information into a Windows based computer system (BIOS). Interpret policy provisions and manually adjudicate Group Life claims to make claim determinations. Work with our customer administrative staff to clarify plan provisions and resolve claim discrepancies. Respond to written inquiries from policyholders, beneficiaries, attorneys and families of deceased employees. Provide guidance on claim processes and resolve customer issues swiftly and thoroughly. Actively pursue and follow up on open claims within specified timeframe. Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met. Evaluate life claims to identify claim situations requiring referral to Senior Examiner. Maintain good rapport with internal and external customers by taking ownership and projecting an attitude of service. Maintain production and quality standards. Keep up to date on Group Life procedures by using the Institutional Life Claims Library and attending required training. Use Microsoft Word and Excel to obtain information required to evaluate the life claim. Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions. Handle outbound calls needed in regard to Group Life servicing. Handle customer escalations from Reviewers and solve customer problems via telephone using sound business judgment. Respond to telephone referrals submitted regarding claim issues, research the claim as necessary and provide a response to the customer. Process claims withing Payment authority Maintain production and quality standards. Utilize BIOS, GLIF Production, CDF, Calligo, EDCS, Groupfacts, WorkDesk, NetView and Accurint to update and maintain accurate data. Interpret policy provisions and manually adjudicate Group Life claims. Initiate investigations, employing both company and outside facilities to obtain information to determine validity of Group Life claims. (Such as autopsy reports, toxicology reports, accident reports, location of missing beneficiaries, medical reports, homicide investigations, etc.) Mentor new Claim Examiners on Group Life procedures and workflow. Provide UAT support for system enhancements. Update & maintain day to day Workforce Management Preparing, Reporting & Analyzing the scorecards of performance Rules-based Decision Making Customer Relationship Management Identify possible alternative solutions and select the most appropriate ones Extracting data from various sheets and preparing custom defined reports Review/generate reports to monitor performance. Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle customer, employee, and internal partner escalations. Client Interaction, where required at the level of supervisors. Ensure compliance with internal policies and procedures, external regulations, and information security standards. Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy. Motivate team members, anticipate staffing needs, acquire talent for the future, and manage attrition. Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities. Effectively manage research/resolution/follow-ups for closure of open items. Build relationship with Onshore Management to ensure a “one-team approach”. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

Requirements Description and Requirements Basic Function The process consists of Review, research, and investigate pended Group Life claim submission with multiple coverages and complexity to determine if claim is payable in accordance with various policy provisions, manage Call-ups and outreach to groups for missing information. Essential Functions ( The key deliverables of the role will include but will not be restricted to the details below ) Identify and obtain missing information required to evaluate Group life claims and input information into a Windows based computer system (BIOS). Interpret policy provisions and manually adjudicate Group Life claims to make claim determinations. Work with our customer administrative staff to clarify plan provisions and resolve claim discrepancies. Respond to written inquiries from policyholders, beneficiaries, attorneys and families of deceased employees. Provide guidance on claim processes and resolve customer issues swiftly and thoroughly. Actively pursue and follow up on open claims within specified timeframe. Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met. Evaluate life claims to identify claim situations requiring referral to Senior Examiner. Maintain good rapport with internal and external customers by taking ownership and projecting an attitude of service. Maintain production and quality standards. Keep up to date on Group Life procedures by using the Institutional Life Claims Library and attending required training. Use Microsoft Word and Excel to obtain information required to evaluate the life claim. Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions. Handle outbound calls needed in regard to Group Life servicing. Handle customer escalations from Reviewers and solve customer problems via telephone using sound business judgment. Respond to telephone referrals submitted regarding claim issues, research the claim as necessary and provide a response to the customer. Process claims withing Payment authority Maintain production and quality standards. Utilize BIOS, GLIF Production, CDF, Calligo, EDCS, Groupfacts, WorkDesk, NetView and Accurint to update and maintain accurate data. Interpret policy provisions and manually adjudicate Group Life claims. Initiate investigations, employing both company and outside facilities to obtain information to determine validity of Group Life claims. (Such as autopsy reports, toxicology reports, accident reports, location of missing beneficiaries, medical reports, homicide investigations, etc.) Mentor new Claim Examiners on Group Life procedures and workflow. Provide UAT support for system enhancements. Update & maintain day to day Workforce Management Preparing, Reporting & Analyzing the scorecards of performance Rules-based Decision Making Customer Relationship Management Identify possible alternative solutions and select the most appropriate ones Extracting data from various sheets and preparing custom defined reports Review/generate reports to monitor performance. Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle customer, employee, and internal partner escalations. Client Interaction, where required at the level of supervisors. Ensure compliance with internal policies and procedures, external regulations, and information security standards. Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy. Motivate team members, anticipate staffing needs, acquire talent for the future, and manage attrition. Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities. Effectively manage research/resolution/follow-ups for closure of open items. Build relationship with Onshore Management to ensure a “one-team approach”. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 02-Feb-2026 Job ID 15299 Description and Requirements The incumbent is required to work with Internal & Vendor stakeholders on the following and act as a Relationship Manager. The brief tasks included as part of this overall role is to Govern the below Support/ Audit Vendor invoices to ensure accuracy & timeliness and compliance with contractual SLAs Work with the Market/ Vendor’s to update spend/performance reports, monthly snapshots for Global Senior leadership Teams Get the Purchase Orders executed as per consolidated budgets received from all lines of business Design &, prepare new data capture & reporting systems for leadership Prepare, analyze and report metrics related to people, cost, capacity, and operational performance. Prepare leadership presentations and report-outs Working with internal stakeholders to ensure accuracy & consistency in reporting at multiple platforms Continually review existing reports and documents and provide recommendations for improvement Create & present ad-hoc financial analysis, project deliverables when required Provide Senior Leadership with clear and accurate financial analysis Perform Comparative analysis w.r.t Financial Performance, SLA Achieved, Risk etc. Adaptable to changing work environment and procedures An ideal candidate for this position has exposure to Third Party Risk Management & Procurement function Relative experience in an equivalent position for 4-6 years. Commerce Graduate (Preferred) Contract review skills, Payables & Reporting Skills would be an advantage MS Office skills would be mandatory. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 02-Feb-2026 Job ID 14975 Description and Requirements Basic Function The process consists of Review, research, and investigate pended Group Life claim submission with multiple coverages and complexity to determine if claim is payable in accordance with various policy provisions, manage Call-ups and outreach to groups for missing information. Essential Functions ( The key deliverables of the role will include but will not be restricted to the details below ) Identify and obtain missing information required to evaluate Group life claims and input information into a Windows based computer system (BIOS). Interpret policy provisions and manually adjudicate Group Life claims to make claim determinations. Work with our customer administrative staff to clarify plan provisions and resolve claim discrepancies. Respond to written inquiries from policyholders, beneficiaries, attorneys and families of deceased employees. Provide guidance on claim processes and resolve customer issues swiftly and thoroughly. Actively pursue and follow up on open claims within specified timeframe. Manage and organize work to meet multiple deadlines and competing priorities to ensure department turnaround and customer satisfaction are met. Evaluate life claims to identify claim situations requiring referral to Senior Examiner. Maintain good rapport with internal and external customers by taking ownership and projecting an attitude of service. Maintain production and quality standards. Keep up to date on Group Life procedures by using the Institutional Life Claims Library and attending required training. Use Microsoft Word and Excel to obtain information required to evaluate the life claim. Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions. Handle outbound calls needed in regard to Group Life servicing. Handle customer escalations from Reviewers and solve customer problems via telephone using sound business judgment. Respond to telephone referrals submitted regarding claim issues, research the claim as necessary and provide a response to the customer. Process claims withing Payment authority Maintain production and quality standards. Utilize BIOS, GLIF Production, CDF, Calligo, EDCS, Groupfacts, WorkDesk, NetView and Accurint to update and maintain accurate data. Interpret policy provisions and manually adjudicate Group Life claims. Initiate investigations, employing both company and outside facilities to obtain information to determine validity of Group Life claims. (Such as autopsy reports, toxicology reports, accident reports, location of missing beneficiaries, medical reports, homicide investigations, etc.) Mentor new Claim Examiners on Group Life procedures and workflow. Provide UAT support for system enhancements. Update & maintain day to day Workforce Management Preparing, Reporting & Analyzing the scorecards of performance Rules-based Decision Making Customer Relationship Management Identify possible alternative solutions and select the most appropriate ones Extracting data from various sheets and preparing custom defined reports Review/generate reports to monitor performance. Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle customer, employee, and internal partner escalations. Client Interaction, where required at the level of supervisors. Ensure compliance with internal policies and procedures, external regulations, and information security standards. Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy. Motivate team members, anticipate staffing needs, acquire talent for the future, and manage attrition. Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities. Effectively manage research/resolution/follow-ups for closure of open items. Build relationship with Onshore Management to ensure a “one-team approach”. Knowledge, Skills, and Abilities Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education At least 4-6 years’ experience working within a customer service/administration role A good understanding of Insurance Industry (Life Claims) Analytical Skills: Ability to gather and analyze data trends to support strategic decisions Communication: Effective communication skills to collaborate with stakeholders and document product information clearly Attention to Detail: High diligence to ensure accuracy in documentation and data analysis Organizational Skills: Excellent organizational skills to manage multiple tasks and projects effectively Technical Proficiency: Basic understanding of product development processes and technical knowledge relevant to the product (preferrable) Team Collaboration: Strong team collaboration skills to work effectively with cross-functional teams Customer Focus: Understanding of customer needs and focus on delivering products that meet those needs Agile Methodology: Familiarity with Agile methodologies (Preferred) A&H Product knowledge: Familiarity with Accident and Health products (Preferred) Knowledge of Insurance principles in relation to the US Insurance industry About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!