Team Leader - IT

Job Description

This role, for our TL - IT Operations, will oversee the day-to-day service delivery operations and asset management of the information technology department, ensuring the stability and efficiency of our IT systems. Job Description: Sound Knowledge of Desktop engineering & Data center Operations Sound knowledge of managing service desk operations Monitor service delivery quality and assist in continuous improvements of delivery processes and quality. Excellent verbal and written communication skills Manage IT Asset portfolio with respect to daily operations, compliance and governance. Tracking IT hardware asset life and Inventory management: deployment, utilization, tracking, security, and final disposition of IT assets. Responsible for managing inward / outward of the IT assets within IT Store(s) MIS reporting / dashboards along with good analytical skills Understand BCP/DR concepts and testing methodology related to IT Infra Knowledge of ISO27001/ISO20000 processes and related documentation Designing SLA s, Tracking and reviewing it with Vendors & ensuring SLA s are met as required Stakeholder management and Customer Centricity Act as a SPOC for all internal & external audit and audit related requirements. Plan, schedule and conduct performance reviews with Clients and conduct satisfaction surveys where applicable. Skills: Hands on exp. in creating process workflows and documentation Good presentation & analytical skills Good negotiation and convincing skills Excellent problem-solving skills and the ability to make informed decisions under pressure. Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders. Eligibility Criteria: Experience: Should have a minimum of 4-5 years of experience with 3-4 BPO industry years in IT service delivery. Must be a Graduate. (BE/B.Tech will be preferred). ITIL/ITSM certified Excellent communication skills Open for shifts