21199 Bpo Jobs

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0.0 - 5.0 years

3 - 4 Lacs

mohali, chandigarh, panchkula

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Hiring For customer support executive -MOHALI Note: Apply if you are ready to relocate in Mohali Salary:23k to 34K CTC Rotational shift & week off 5.5 day working Call or whatsapp CV : HR Gungun 6357157170 Required Candidate profile Immediate joiner Fresher experience both apply BPO industry is first priority Good communication skills with fluent English first 6 month work from office after work from home depends on performance

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0.0 - 5.0 years

1 - 1 Lacs

chennai

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NGO domain Tamil voice process, females only Day Shift–9:30AM-6:00 PM Immediatejoinees are preferable Salary- 10k to 12k + Incentives Candidatesresiding in Chennai only ContactDetails: 98840116514/89255 83771 office work only & Attractive incentives

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1.0 - 2.0 years

3 - 4 Lacs

noida

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M/s Genesis Global Career Abroad is looking for Customer Relation Executive to join our dynamic team and embark on a rewarding career journey Build and maintain strong relationships with customers Serve as a point of contact for customers and manage customer accounts Respond to customer inquiries and provide support and assistance as needed Collaborate with other departments to resolve customer issues and ensure customer satisfaction Provide required information to customers Prepare reports on customer account activity and performance Adhere to all customer service standards and protocols Excellent communication and interpersonal skills Ability to build and maintain strong relationships with...

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2.0 - 7.0 years

4 - 9 Lacs

pune

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Cornerstone OnDemand is looking for a Finance Operations Analyst. The position will be part of Global Shared Services team in Pune. Finance Operations Analyst will primarily be responsible to Vendor invoice processing, Po/Non-PO invoices, answering vendor queries, manage ServiceNow tickets and assisting AP month close, supporting internal and external audit as per company policies. The position will be part of Global Shared Services team in Pune In this role you will Match the Invoices with corresponding purchase orders. Verify the accuracy of invoices, including quantities, prices, and applicable taxes. Process non-PO invoices and ensure accuracy of coding and data entry Work with various T...

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0.0 - 5.0 years

2 - 2 Lacs

mohali, chandigarh

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Hiring for Chat Support Executive Salary - 23K in hand Location - Mohali Qualification - Any Graduate Fresher & experienced both can apply Cab Facility Rotational Shifts/ Rotational Offs 5 days working Required Candidate profile To Apply: Send your resume to 7696616371 HR Sanjna Sandhu

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0.0 - 5.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Process :- Telecalling (Voice Process) Role & responsibilities: -Salary:- 15,000 To 20,000 + incentives every month depends on interview Immediate Joining Freshers & experience both can apply Basic communication in Marathi, Hindi & English Location : Airoli ,Navi Mumbai Preferred candidate profile: - Min qualification - 12th & Immediate Joiners - Having basic Knowledge of Computer. - Fixed day shift Perks and benefits: PF+ESIC and other benefits Interested Candidate can share CV on bellow whatsapp number HR Omkar - 8698879613

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0.0 - 5.0 years

3 - 5 Lacs

ranchi, gurugram, jaipur

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International Process - Voice/ Chat 5 Days working Location - Jaipur & Gurugram, Noida Freshers/Experienced Good communication skills Relocation Bonus- 10K Lucrative Incentives Rotational shifts Contact - Saloni - 8000920132 Surbhi - 7689811743

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0.0 - 2.0 years

2 - 4 Lacs

noida, gurugram

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Urgent Requirements For Graduate Freshers & Experienced Candidates Share Updated Resume Over Whatsapp At : 9560442606 Salary Range : 18K CTC to 37.5K CTC + Incentives *Immediate Joinee required* Mode Of Interview : -Walkin for Domestic Process At Gurugram -Online For International Process International | Domestic - Customer Support | Technical | Non- Technical -Rotational Shifts | Day Shifts -Location: Gurugram & Noida Role & responsibilities : -Resolve Customers Queries Over Voice Calls Preferred candidate profile : -Graduate With Fluent Communication Skills In English -Candidate Should Be Comfortable With Rotational Shifts -5 Days To 6 Days Of Working Depending On The Process Perks and ben...

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0.0 - 3.0 years

4 - 6 Lacs

bengaluru

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Green Tiger Mobility is looking for Tele Caller to join our dynamic team and embark on a rewarding career journey Outbound Calls:Telecallers make outbound calls to reach out to potential clients, customers, or leads They may promote products, services, or special offers, and aim to generate interest or close sales Inbound Calls:Telecallers also handle inbound calls, addressing inquiries, providing information, and assisting customers with their needs Sales and Lead Generation:One of the primary functions of a Telecaller is to generate sales leads by identifying potential customers and gathering relevant information for follow-up by sales teams Customer Service:Telecallers provide customer su...

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0.0 - 2.0 years

0 - 1 Lacs

chennai

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Bigfix Gadget Care is looking for Process Executive (Claims) to join our dynamic team and embark on a rewarding career journey Analyze and identify areas for process improvement Develop and implement process improvement strategies Monitor and evaluate operational processes and provide recommendations for improvement Develop and implement policies and procedures to ensure compliance with regulatory and legal requirements Ensure that operational processes are efficient, effective, and meet established goals and objectives Proven experience in process improvement and project management Strong analytical and problem-solving skills Excellent communication and interpersonal skills Disclaimer: This...

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2.0 - 4.0 years

4 - 8 Lacs

mumbai

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- Monitor and Evaluate Advisor Calls Regularly listen to live and recorded calls to assess quality, compliance, and customer experience using predefined scorecards. - Coach and Develop Team Members Provide constructive feedback, conduct one-on-one coaching sessions, and drive performance improvement based on quality insights. - Lead Daily Operations and Team Performance Oversee shift schedules, manage attendance, and ensure advisors meet daily targets and KPIs. - Drive Process Adherence and Compliance Ensure advisors follow scripts, process flows, and regulatory guidelines while maintaining high service standards. - Handle Grievances and Build Team Culture Act as the first point of contact f...

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3.0 - 6.0 years

8 - 12 Lacs

pune

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In collaboration with the Manager, Automation & Analysis (as well as the rest of the Automation & Analysis team and the wider GPO team), the Data Analyst , Automation & Analysis will contribute to data and reporting activities which support BAU processes as well as strategic initiatives . This includes building dashboards , delivering advanced analytics and intelligence , as well as ensuring consistent data quality and integrity. The Data Analyst , Automation & Analysis will also manage their own portfolio of journals and partner with Publishing teams to run their journals in a Production-ready way, while facilitating submit-to-accept workflows and compliance with policies. Role Responsibili...

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0.0 - 3.0 years

3 - 6 Lacs

gurugram

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Handle outbound calls to US-based customers Promote and sell services or products to prospects Meet daily/weekly/monthly sales targets Maintain accurate customer records and follow-up schedules Ensure excellent customer service and issue resolution Requirements: Strong English communication skills (verbal and written) Comfortable working night shifts Age below 35 Goal-driven, self-motivated, and target-oriented

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0.0 - 5.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Process name: SBI RENEWALS Reminder calls - Qualification: minimum HSC - Average communication (Hindi): 12500 in hand - Good communication 16500 In hand - Pick up and drop is available Required Candidate profile Pick up and drop is available till turbhe station To Apply, Call Or What's app If interested contact us at HR Ritul - 7796427033 Perks and benefits Competitive Salary Range

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0.0 - 5.0 years

1 - 4 Lacs

hyderabad

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We are looking for freshers and experience candidates to work for UK voice process Freshers and Experience both can apply Easy selection, Walk-in Interview, Salary up to 26000 Need Good English speaking Call HR Anjali 9625590150

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0.0 - 5.0 years

1 - 4 Lacs

thane, navi mumbai, mumbai (all areas)

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Hiring Alert Tata CLiQ Process (Customer Support - Voice) We are hiring for a leading e-commerce brand Tata CLiQ Location : TTC Industrial Area, MIDC Industrial Area, Navi Mumbai Qualification: HSC Pass Job Role: Customer Support Executive (Voice Process) Process: Tata CLiQ Voice (V4 candidates preferred) Salary: 17,000 (Take Home), 22,500 (CTC) Require experience candidates only Shift: Day rotational shifts Week Off: Rotational Location: Turbhe, Navi Mumbai Candidate Requirements:- Must be a V4 category candidate Good communication skills (Hindi + Basic English) Freshers/Experienced both can apply (Experience in BPO preferred) Immediate joiners preferred Highlights: Fixed salary on-time Gro...

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0.0 - 3.0 years

1 - 3 Lacs

mumbai, panvel, navi mumbai

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Process:- Customer Service JFL (Dominos Pizza) Location:- Turbhe Shift: 11:00 AM 11:00 PM (9 hrs Rotational for Full-Time Week Off: Rotational Salary: 15,500 (Full-Time) Job Description:- Join the customer support team for Dominos Pizza. Handle customer queries and provide excellent service over calls. Eligibility:- HSC or Graduate | Good communication skills | Full-time & Part-time options available How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Ritul - 7796427033

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0.0 - 5.0 years

2 - 6 Lacs

bengaluru

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Job description **"Hiring Now! Call Center Jobs in Bangalore with JobShop!** - Apply with us to unlock the best BPO jobs across multiple companies in Bangalore. Immediate hiring for voice and non-voice roles. - Freshers can start their career here; experienced candidates can advance theirs. Please Call HR Fardeeen On 9110652500 / 7975449212 Job Details: Process: International BPO | Voice Support Work Locations Available: Manyata Tech Park Whitefield Brookfield Marathahalli Electronic City BTM Layout Eligibility Criteria: Qualification: Graduation completed Communication: Excellent English communication skills Shifts: Rotational (Day/Night) Salary Package: 27,000 to 50,000 CTC (based on exper...

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0.0 - 5.0 years

1 - 3 Lacs

mumbai, thane, navi mumbai

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Process - JFL (Dominos) -Inbound Customer service -Fresher or experience -Salary upto 15k -Qualification: Min HSC Location:- Turbhe, Navi Mumbai Shifts: 6 Days working Rotational week-off Rounds of Interviews:- HR round Operations round Client round Contact Details:- More Detail Contact (WhatsApp/Call) HR Ritul - 7796427033

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0.0 - 5.0 years

3 - 4 Lacs

noida

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Hi Job Seekers! We are hiring for a fast-growing international BPO organization specializing in voice and chat support for global customers . Our company focuses on delivering exceptional customer service, process excellence, and career growth opportunities for our employees. With a supportive work culture and modern infrastructure, we aim to empower our teams to achieve professional and personal success . Voice Process Noida (Sec 144) Requirements: Undergraduates with minimum 3 to 6 months BPO experience Excellent English communication is mandatory Salary & Benefits: Attractive in-hand salary: Freshers 25,000 | Experienced up to 29,000 (without PF) 5 Days Working One-way cab provided Travel...

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0.0 - 5.0 years

1 - 4 Lacs

mumbai, thane, navi mumbai

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Process:- SBI Renewals Process | Voice Process -Fresher & Exp both can apply. -Salary: 14,500 In-hand -Role: Reminder Calls -Qualification: Minimum HSC -Comms: Average to Good -Shift: 9:30 AM - 6:30 PM -Week Off: Rotational Required Candidate profile Qualification: Min HSC Location: Turbhe, Navi Mumbai To schedule your interview Call or send your CV through WhatsApp HR Ritul - 7796427033 (Call and What's app) Perks and benefits Benefits: Rotational Week off & Pick Up/Drop

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0.0 - 5.0 years

1 - 2 Lacs

ahmedabad

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Hiring for HR Recruiter- Thaltej ,Ahmedabad Able to speak English Graduate and Undergraduate both can apply Fresher and Experience both can apply Salary:Upto 20K inhand(Depend upon interview) +Incentive Interested can call us: 8200323267 Required Candidate profile Walkin interview JOBDUNIA Services Pvt Ltd B-102, Titanium Square, Near Thaltej Metro Station, Thaltej, Ahmedabad - 380054 Meet : Jayessh Agrawaal

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2.0 - 7.0 years

4 - 9 Lacs

bengaluru

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Firstsource Solutions Ltd is looking for Senior CSA to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team Disclaimer: ...

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3.0 - 8.0 years

5 - 10 Lacs

chennai

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Data collection and analysis Develop a comprehensive report that summarizes findings, insights and recommendations. Present findings to leadership, addressing questions and providing actionable insights based on performance metrics. In depth technical knowledge in various report generating tools Co-ordinate with business and leadership team Should have strong business communication skill both written and verbal. You may be assessed on key critical skills relevant for success in role, such as data analysis, report creation, dealing of stake holders, rigour procedures, tools practices, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based i...

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7.0 - 11.0 years

6 - 11 Lacs

indore, nashik, jaipur

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NeoGrowth Credit Pvt. Ltd. is looking for State\/Regional Technical Manager to join our dynamic team and embark on a rewarding career journey Overseeing the development, implementation, and maintenance of technical systems, applications, and infrastructure Leading a team of technical specialists, including developers, engineers, and support staff, and managing their workload and performance Collaborating with other departments and teams, such as operations, sales, and marketing, to align technical solutions with business needs Developing and implementing technical processes and best practices, ensuring that projects are completed efficiently and effectivelyMonitoring and reporting on project...

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Exploring BPO Jobs in India

Business Process Outsourcing (BPO) has become a significant industry in India, providing employment opportunities for thousands of job seekers. BPO roles involve handling various business processes for clients, such as customer service, technical support, and back-office operations. If you are considering a career in BPO, here is a comprehensive guide to help you navigate the job market in India.

Top Hiring Locations in India

  1. Bengaluru
  2. Delhi/NCR
  3. Mumbai
  4. Pune
  5. Hyderabad

These cities are known for their strong presence in the BPO industry and offer numerous job opportunities for aspiring professionals.

Average Salary Range

The average salary range for BPO professionals in India varies based on experience and job role. Entry-level positions may start at around INR 2-3 lakh per annum, while experienced professionals can earn upwards of INR 8-10 lakh per annum.

Career Path

In the BPO industry, a typical career path may include roles such as Customer Service Associate, Team Leader, Operations Manager, and eventually progressing to positions like Account Manager or Business Development Manager.

Related Skills

Besides BPO expertise, professionals in this field are expected to have strong communication skills, problem-solving abilities, time management, and proficiency in relevant software tools.

Interview Questions

  • What do you understand by BPO? (basic)
  • How do you handle irate customers? (medium)
  • Can you describe a challenging situation you faced in a previous BPO role and how you resolved it? (medium)
  • What strategies would you implement to improve customer satisfaction? (advanced)
  • How do you prioritize tasks when dealing with multiple clients' needs simultaneously? (medium)
  • Explain the importance of data security in a BPO setting. (advanced)
  • How do you stay updated with industry trends and best practices in BPO? (medium)
  • Describe a time when you had to collaborate with team members from different departments to achieve a common goal. (medium)
  • What metrics do you think are crucial for measuring the success of a BPO operation? (advanced)
  • How would you handle a situation where a client is unhappy with the service provided by your team? (medium)
  • Can you walk us through your process of training new team members in a BPO environment? (medium)
  • How do you ensure confidentiality when dealing with sensitive client information? (medium)
  • What are your strategies for maintaining high levels of employee engagement in a BPO setting? (advanced)
  • How do you handle escalations from customers effectively? (medium)
  • Explain the role of technology in optimizing BPO processes. (advanced)
  • How do you approach performance evaluations for your team members? (medium)
  • Describe a successful campaign or project you led in a previous BPO role. (medium)
  • How do you adapt to changes in client requirements or industry regulations? (medium)
  • What do you think sets apart a top-performing BPO professional from others in the field? (advanced)
  • How do you ensure quality control in a fast-paced BPO environment? (medium)
  • What measures would you take to reduce operational costs without compromising service quality? (advanced)
  • Can you give an example of a time when you had to make a quick decision to resolve a customer issue? (medium)
  • How do you handle stress and pressure in a high-volume BPO role? (medium)
  • What are your strategies for maintaining a positive work culture within your team? (medium)

Closing Remarks

As you embark on your journey to explore BPO jobs in India, remember to showcase your skills, knowledge, and experience confidently during interviews. By preparing thoroughly and demonstrating your passion for the industry, you can increase your chances of securing a rewarding BPO role. Good luck!

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