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Hiring Trainer For Tamil Nadu- 4 Years
2coms

4.0 - 9.0 years

Chennai

Work from Office

SUMMARY Summary: The Subject Matter Expert (SME) plays a critical role as the frontline operational support resource between frontline agents and Team Leads within a high-volume, 24/7 contact center environment. This role ensures consistent service quality across inbound and outbound voice, chat, and email channels by providing real-time guidance, resolving escalations, and maintaining adherence to SLAs, compliance standards, and client-specific processes. With deep domain expertise and C1-level English proficiency, the SME drives performance excellence through coaching, process optimization, and data-driven insights. The position requires a proactive, detail-oriented professional who can th...

Posted 17 hours ago

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Urgent Hiring Customer Support Representative
Arise Solutions

0.0 - 1.0 years

1 - 2 Lacs

Vadodara

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Urgent Hiring Inbound Customer Support Representative Rotational Shifts (Day & Night) Women Candidates: Day Shift Only (Safe & Comfortable Work Timing) 14K In-Hand 18K CTC Handle inbound customer calls, solve queries Fresher can apply

Posted 17 hours ago

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Telecaller- Kannada, Malayalam, - Chennai
Takecare Manpower Services

0.0 - 2.0 years

1 - 2 Lacs

Chennai

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Interact with customers over a call with strong communication Inbound outbound to generate sales, increase revenue & build customer relationships Ability to handle a pressure over a customer call Required Candidate profile Need immediate joiner Contact : Rishika HR - 9494972099 Perks and benefits ESI PF INCENTIVE

Posted 18 hours ago

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Customer Service - Gurugram
Genpact

0.0 - 2.0 years

Noida, Gurugram, Delhi / ncr

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Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...

Posted 1 day ago

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Urgent Hiring For domestic customer services process in gurgaon
Smart Vision Consultancy Services

1.0 - 4.0 years

1 - 4 Lacs

Gurugram

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Gurgaon based bpo sales voice process any graduate or undergrad. with or without experience with good comm. skills can apply, 6 days a week working with Day shift rotational off salary 22k-35CTC Contact HR Nidhi-9311340225

Posted 1 day ago

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Walkin For freshers - Chennai
Cognizant

0.0 - 1.0 years

Chennai

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Any Graduate in 2024 or 2025 with a three-year full-time degree Flexible to work in Shifts and Work from Office. interested to work in customer service domain can apply. Good communication skills are required. location - chennai.

Posted 2 days ago

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Success Coach - WFO - Marathi /Telugu
Nxtwave Disruptive Technologies

0.0 - 1.0 years

2 - 3 Lacs

Kolhapur, Pune

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Responsibilities : Monitoring learning progress and interacting with students regularly to ensure their learning is up to date by suggesting tips and solutions. Keep records of all conversations in our database in a comprehensible way. Respond to Student queries in a timely and accurate way, via phone, email, or chat, WhatsApp, etc., Host and facilitate interactive live sessions, focusing on motivational topics, learning strategies, and community building. Create a supportive and dynamic learning community, encouraging peer-to-peer interaction and collaboration. Ensure that users are actively participating in different activities and making good progress. Communicate Students progress and co...

Posted 2 days ago

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Voice Process - International & Domestic ||
Axis Services

0.0 - 4.0 years

3 - 5 Lacs

Hyderabad

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Voice Process - International & Domestic || 1. International Voice Process (Technical Support) Location : Hyderabad Job Requirements Qualification : Under Graduation / Graduation Up to 1 year of experience in International Voice Customer Support Strong ability to resolve customer concerns via voice Excellent communication and interpersonal skills Salary Package Freshers: 3 LPA Experienced: Up to 5LPA Benefits Cab facility Rotational Shifts 5 days working | 2 rotational offs 2. Voice /Non voice Process Executive Domestic Job Location: Hyderabad Job Type : Full-Time | Work From Office Shift : Day Shift (8:00 AM 8:00 PM) Working Days : 6 Days Working | Rotational Week Off Experience Required: *...

Posted 2 days ago

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Customer Support Executive
Shining Stars Institution & travels

0.0 - 3.0 years

1 - 3 Lacs

Bengaluru

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Hello Job Seekers, Greeting From Shining Stars ITPL We are looking for enthusiastic and customer-focused Customer Service Executives to handle international and domestic voice and chat support . Location: Bangalore Experience: 0- 4 Years Qualification: Any Graduate / Undergraduate Industry: BPO / Customer Support Key Responsibilities Handle international and domestic customer interactions via voice and chat channels Resolve customer queries related to products/services in a timely and professional manner Maintain high levels of customer satisfaction and service quality Accurately document customer interactions and follow standard operating procedures Meet individual and team performance metr...

Posted 2 days ago

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Customer Care Executive
Career Guideline

0.0 - 3.0 years

1 - 3 Lacs

Thane, Navi mumbai

Work from Office

Inbound (US TELECOM Voice PROCESS) job location : AIROLI salary : 18k +4k night allowance freshers and exp both can apply THIS PROCESS IS RELATED TO TROUBLESHOOTING TECHNICAL VOICE PROCESS CONTACT : 9136283188 SHILPA

Posted 2 days ago

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Customer Service Executive- Max Upto 33KCTC
Shining Stars Institution & travels

0.0 - 3.0 years

2 - 3 Lacs

Noida, New delhi, Gurugram

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HI APPLICANTS, APPLY TO START YOUR CAREER IN BPO INDUSTRY. HIRING FOR INTERNATIONAL & DOMESTIC PROCESS CUSTOMER SUPPORT EXECUTIVE ROLE. Process -INBOUND VOICE & BLENDED ELIGIBILITY CRITERIA ANY GRADUATE & UNDERGRADUATE WITH GOOD ENGLISH COMMS SKILLS CAN APPLY. GRADUATION & EXPERIENCE IN BPO WILL BE AN ADVANTAGE. MUST BE AN IMMEDIATE JOINER. SALARY STRUCTURE Gurugram- 20 To 30K CTC + Monthly PLI Noida -19 To 30 KCTC PREFERED CANDIDATE Candidate must be fluent in English communication skills. Graduate fresher or undergraduate with six months customer service experience can preferred. Candidate must be versatile & ready to work in rotational shift. Candidate must be immediate joiner. Candidate ...

Posted 2 days ago

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Voice Analyst ( Fresher/Experience) - Gurugram
Wsne Consulting

0.0 - 4.0 years

3 - 6 Lacs

Gurugram

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Role & responsibilities Handle customer queries through inbound and outbound voice calls. Resolve customer concerns efficiently while ensuring customer satisfaction. Maintain clear and professional communication at all times. Required Skills: Excellent communication skills (verbal and written) in English and Hindi. Ability to handle customer queries efficiently and politely. Patience and empathy to manage difficult or irate customers. Prior experience in a call center or customer support role is a plus. Freshers and experience both can apply Minimum education: UG/Grad both can apply Freshers and Experienced both can apply Salary package 3 Lpa to 6 lpa Willingness to work in rotational shifts...

Posted 2 days ago

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Opening For Team managers in Chennai
Cognizant

7.0 - 10.0 years

Chennai

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Key Responsibilities • Lead multiple TLs/SMEs and their associate teams; own staffing, rostering, and intraday management. • Govern daily operations: queue health, real-time adherence, shrinkage control, occupancy, and SL attainment. • Review performance through huddles, coaching plans, and monthly performance appraisals. • Drive continuous improvement via RCA, CAPA, and Kaizen; standardize SOPs and playbooks. • Manage escalations and critical incidents; ensure timely resolution and client communication. • Partner with WFM, Quality, Training, Tech/Telephony, and HR for holistic delivery. • Publish daily/weekly/monthly MIS and insights; track SLA risk and remediation plans. • Ensure complianc...

Posted 2 days ago

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Customer Support Executive
Teleperformance (TP)

0.0 - 1.0 years

1 - 2 Lacs

Ambattur

Work from Office

!!Greetings from Teleperformance!! Job Title: Customer Support Executive Job Description: We are looking for a Customer Support Executive with average English and regional languages skills - ready to work with (Voice Process) and both Freshers and Experience are eligible. Languages preferred & Salary: Telugu - 15,500-14,500 TH / 19,500-17,500 CTC Malayalam - 17,500-14,500 TH / 21,000-17,500 CTC Kannada - 16,500 TH / 20,500 CTC (+12 Pass) 17,500 TH / 21,500 CTC (Grads) Work Time: Any 9 hrs of rotational day shift (8 AM-8 PM) Work Days: Any 6 days of work / 1 day rotational week off Location: Ambattur, AMBIT IT Park Eligibility: 12 Pass and Grads (Fresher & Experience) Employment type: Full - ...

Posted 2 days ago

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HSC Fresher - Inbound Process / Reliance Retail /@Teleperformance
Teleperformance (TP)

0.0 - 3.0 years

1 - 3 Lacs

Thane, Navi mumbai, Mumbai (all areas)

Work from Office

Process: Customer Support - Inbound Process HSC / Graduate Freshers Good comm.skills required Shift: 8:30AM - 8:30PM (Rotational) 1 rotational week off Salary: Upto 16,000 Inhand | 18K - 20K CTC Interview Process: HR Round Operations Round Required Candidate profile HSC / Graduate Freshers Good comm.skills required Location: Thane Apply Now, Contact For More Details / Information HR Viraj - 7030022572 Perks and benefits Career Growth Opportunity !

Posted 2 days ago

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Urgent Hiring- Customer Support Associate
Arise Solutions

0.0 - 1.0 years

1 - 2 Lacs

Vadodara

Work from Office

Urgent Hiring Inbound Customer Support Representative Rotational Shifts (Day & Night) Women Candidates: Day Shift Only (Safe & Comfortable Work Timing) 14K – 17K In-Hand 18K – 21K CTC Handle inbound customer calls, solve queries Fresher can apply

Posted 2 days ago

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Fresher Financial Analyst Voice & Back Office Support
Arise Solutions

0.0 - 4.0 years

2 - 3 Lacs

Vadodara

Work from Office

Handle inbound and outbound calls for customer support related to financial queries.Resolve client issues, provide solutions, and answer any questions related to financial services.Perform financial data entry, reconciliation, and analysis. Perks and benefits Free Meal, Cab , insurance cover , 5 Days working

Posted 2 days ago

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Hiring For Aditya BIRLA (REAL Estate - Outbound Process ) Upto 35K CTC
Teleperformance (TP)

0.0 - 3.0 years

2 - 3 Lacs

Mumbai, Mumbai suburban, Mumbai (all areas)

Work from Office

Process: Real Estate Outbound - Lead Generation Process -Experience: Graduate or HSC with 6+ months BPO Exp. -Salary: UpTo 35,000 CTC -Shift: 8 AM - 8 PM (9 hrs) | 1 Week Off -Excellent comm. Skills -Immediate joiners preferred. Required Candidate profile Qualification: Graduate / Undergraduate with 6+ Month Calling Exp. Location: Malad Aspee , Mumbai Apply Now, Contact For More Details / Information HR Aditya L - 7030023969 Perks and benefits High salary Package !

Posted 2 days ago

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Join as Customer Care Executive - BPO // Earn 15K To 25K...Apply Now !
Credicus Business Services

0.0 - 5.0 years

1 - 4 Lacs

Mumbai, Thane, Navi mumbai

Work from Office

Process: - Banking Process - Inbound & Outbound Calling Location: Thane West Requirement: Good Communication Skills Minimum Qualification: HSC (12th Pass) Freshers Welcome Salary: Freshers: Up to 18,000/month Experienced: Up to 22,000/month Rounds of Interviews:- HR round Operations round How to Apply ? To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR Pratiksha Mob No:- 8698488197

Posted 2 days ago

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International Voice Process - (Night Shift)
Access Healthcare

0.0 - 4.0 years

2 - 3 Lacs

Chennai

Work from Office

Greetings From Access Healthcare Night Shift Fresher Opportunity! Join International Voice Process : Any UG Degree ( without Arrears ) No experience needed (Training Provided) Night Shift (Flexible) 2-way cabs provided (pickup & drop) Fluent English a must . Interview Mode: Online Work Location : Ambattur / DLF. Saturday and Sunday fixed Week off. Interested Kindly contact : Jershlin - 7550264846 Talent Acquisition - access healthcare

Posted 3 days ago

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Customer Service Executive @kol
Shining Stars Institution & travels

0.0 - 2.0 years

1 - 2 Lacs

Kolkata

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HELLO JOB SEEKERS! PROFILE- CUSTOMER SERVICE / TELESALES PROCESS LOCATION- Kolkata (Salt lake) 6 days working Rotational Shifts (Customer Service)One side cab in odd hours Fixed Day Shifts( Sales profile) ELIGIBILITY: Any 12th pass or graduate fresher can apply for this role. Excellent fluency in English is required. Must be comfortable with the Rotational Shifts. ROLES AND RESPONSIBILITIES- Ensuring customer satisfaction by listening to them and solving their problems. Solve Customer Queries via chat and email and handle customer efficiently. Interacting with clients and build rapport with prospects to understand their needs. Possessing the knowledge and ability to improve customer service ...

Posted 4 days ago

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Walkin Drive - Virtual Prime RM(AM) - 5th February
Hdfc Bank

1.0 - 4.0 years

Mohali

Work from Office

Job description Job Role - Virtual Prime RM (Assistant Manager) Job Location - Mohali HDFC Bank VRB Prime, 1st floor, SM Heights, Plot No. C205, Industrial Area, Phase 8-B, Sector 74, Moali, Punjab- 140308 (Near Kior Hospital) Job profile 1. Handling calls of customers 2. Cross & up selling of banking products on call. 3. Adherence to service delivery standards 4. Follow up with concern department / branches for resolution & closure. 5. Product wise enclosed target need to accomplish. 6. Handsome quarterly incentives. Preferable Candidates - 1. Graduate (in any stream) 2. Minimum 3-6 years of work experience in tele calling 3. Candidates with good communication skills

Posted 6 days ago

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Content Moderation -Non Voice Bengali & English - Process Associate
Genpact

0.0 - 2.0 years

Kolkata, Hyderabad

Work from Office

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services an...

Posted 6 days ago

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Tata Digital (Frontend) - Email & Inbound Process / Sal Upto 25K CTC
Teleperformance (TP)

0.0 - 3.0 years

2 - 4 Lacs

Mumbai, Mumbai suburban, Mumbai (all areas)

Work from Office

Profile: Tata Digital (Frontend) Process: Email & Inbound Process Good Verbal & written Comm. skills Graduate with Min. 6 months Exp. Shift : Rotational Shift | 1 Rotational Week OFF Salary:20K Inhand | 25K CTC Required Candidate profile Qualification: Any Graduate Exp.: Graduate with Min. 6 months Exp Apply Now, Contect For More Details / Information HR Aditya L - 7030023969 (Call/Whatsapp) Perks and benefits High salary package with Friendly workculture !

Posted 1 week ago

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Customer Service Executive
Mount Talent Consulting

0.0 - 4.0 years

Noida

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URGENT HIRING FOR CUSTOMER SUPPORT Walk in Drive 20th May to 23th May Interview Time: 09:00am to 4:00pm Customer Support Executive ( Work From Office) No Targets ( Inbound Calls) Freshers Or Experienced Language- Hindi, English , Marathi Qualification: 12th Pass Salary: 11k- 14k Same day Selection and Joining. Job location: Noida sector 16, A-51 Rozgar.com HR: RITU SAHU (9910092174) Interested Candidates shares the resume.

Posted 1 week ago

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Exploring BPO Jobs in India

Business Process Outsourcing (BPO) has become a significant industry in India, providing employment opportunities for thousands of job seekers. BPO roles involve handling various business processes for clients, such as customer service, technical support, and back-office operations. If you are considering a career in BPO, here is a comprehensive guide to help you navigate the job market in India.

Top Hiring Locations in India

  1. Bengaluru
  2. Delhi/NCR
  3. Mumbai
  4. Pune
  5. Hyderabad

These cities are known for their strong presence in the BPO industry and offer numerous job opportunities for aspiring professionals.

Average Salary Range

The average salary range for BPO professionals in India varies based on experience and job role. Entry-level positions may start at around INR 2-3 lakh per annum, while experienced professionals can earn upwards of INR 8-10 lakh per annum.

Career Path

In the BPO industry, a typical career path may include roles such as Customer Service Associate, Team Leader, Operations Manager, and eventually progressing to positions like Account Manager or Business Development Manager.

Related Skills

Besides BPO expertise, professionals in this field are expected to have strong communication skills, problem-solving abilities, time management, and proficiency in relevant software tools.

Interview Questions

  • What do you understand by BPO? (basic)
  • How do you handle irate customers? (medium)
  • Can you describe a challenging situation you faced in a previous BPO role and how you resolved it? (medium)
  • What strategies would you implement to improve customer satisfaction? (advanced)
  • How do you prioritize tasks when dealing with multiple clients' needs simultaneously? (medium)
  • Explain the importance of data security in a BPO setting. (advanced)
  • How do you stay updated with industry trends and best practices in BPO? (medium)
  • Describe a time when you had to collaborate with team members from different departments to achieve a common goal. (medium)
  • What metrics do you think are crucial for measuring the success of a BPO operation? (advanced)
  • How would you handle a situation where a client is unhappy with the service provided by your team? (medium)
  • Can you walk us through your process of training new team members in a BPO environment? (medium)
  • How do you ensure confidentiality when dealing with sensitive client information? (medium)
  • What are your strategies for maintaining high levels of employee engagement in a BPO setting? (advanced)
  • How do you handle escalations from customers effectively? (medium)
  • Explain the role of technology in optimizing BPO processes. (advanced)
  • How do you approach performance evaluations for your team members? (medium)
  • Describe a successful campaign or project you led in a previous BPO role. (medium)
  • How do you adapt to changes in client requirements or industry regulations? (medium)
  • What do you think sets apart a top-performing BPO professional from others in the field? (advanced)
  • How do you ensure quality control in a fast-paced BPO environment? (medium)
  • What measures would you take to reduce operational costs without compromising service quality? (advanced)
  • Can you give an example of a time when you had to make a quick decision to resolve a customer issue? (medium)
  • How do you handle stress and pressure in a high-volume BPO role? (medium)
  • What are your strategies for maintaining a positive work culture within your team? (medium)

Closing Remarks

As you embark on your journey to explore BPO jobs in India, remember to showcase your skills, knowledge, and experience confidently during interviews. By preparing thoroughly and demonstrating your passion for the industry, you can increase your chances of securing a rewarding BPO role. Good luck!

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