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1.0 - 6.0 years

0 - 0 Lacs

noida, delhi, gurugram

On-site

Required nternational inbound/outbound agents Required Tech sales agents printer gps chat, antivirus, paypal Cabs / allowance : allowance/Accommodation Shift time : 7pm to 4 am Rotational / fixed off Sunday / Saturday will be rotational 5.5 working days Salary date 7 of month Salary slab :15 to 50k Minimum relevant exp 2 year Interview procedure - google meet call with hr than f2f at location call/whatsapp Dipti 7349488711

Posted 16 hours ago

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0.0 years

2 - 6 Lacs

Navi Mumbai, Maharashtra, India

On-site

Job Title: Customer service executive Job Location: [ Malad ,Mumbai ] Job Type: Full-time | International BPO | HIRING FOR BPO - Voice Banking Collection HSC/Grad - Freshers/ Exp ?17k - 35k (Take Home) EASY SELECTION Apply Now | Interested candidates can Call or WhatsApp on given no - 9326479640 Regards, HR.Snehal Rathod Vibrantzz Management Services,

Posted 20 hours ago

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0.0 - 3.0 years

0 - 0 Lacs

kolkata, west bengal

On-site

Greetings from Adeeba Group! We are currently looking for candidates to join our team for the Outbound Website Sales Process (Voice). The ideal candidate should have a minimum of 6 months to 2 years of experience in Website Selling BPO. The annual salary for this position ranges from 1.5 Lacs to 2.25 Lacs. The job location is in Kolkata, specifically in Salt Lake. If you are interested in applying, please note that the walk-in dates are scheduled from 10th July to 20th July between 11:30 am to 4:00 pm. The interview location is as follows: Adeeba-E-Services Pvt Ltd 6th Floor, Shaila Tower EP/GP Block, Webel More Sector-5, Saltlake Kolkata-700091 As a Senior Process Associate, your responsibilities will include working in the Outbound Voice Process for Websites during night shifts. To be eligible for this position, you must have experience in international outbound Website sales, be willing to work night shifts, able to join immediately, and have fluency in English. In return, we offer a fixed salary, 5 days working week with Saturdays and Sundays off, huge incentives, and a friendly working environment. If you meet the eligibility criteria and are interested in this opportunity, please feel free to contact Paromita (HR) at 9038208238.,

Posted 1 day ago

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0.0 - 4.0 years

0 Lacs

jaipur, rajasthan

On-site

You are looking for a Telecaller to join a dynamic team and embark on a rewarding career journey. As a Telecaller, you will be responsible for contacting customers over the telephone in a customer service capacity. Your main duties will include making outbound calls to promote products and services, as well as following up on recent purchases. Additionally, you will respond to customer inquiries, provide information about products and services, and handle and resolve customer complaints by offering appropriate solutions. It will be your responsibility to keep detailed records of all customer interactions and transactions, ensuring that customer information is accurately updated in the database as needed. Meeting and exceeding sales targets and customer satisfaction goals will be crucial in this role. To achieve this, you must continuously enhance your product and service knowledge to deliver accurate information to customers. Staying up-to-date with industry developments and being knowledgeable about competitor offerings will be essential. You will need to adhere to all company policies and procedures, especially those related to confidentiality and data security. Participation in training and development opportunities to improve your skills and knowledge will be encouraged. Key skills for success in this role include back-office customer service, handling customer complaints, providing customer care, effective customer interaction, sales, customer support, computer proficiency, voice processes, customer satisfaction, outbound telecalling, and effective communication skills. Familiarity with social media will be beneficial. This is a full-time position with the opportunity to work day shifts, morning shifts, or night shifts. The work location is in person.,

Posted 1 day ago

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1.0 - 6.0 years

0 - 0 Lacs

pune

On-site

Greetings from Jobgonic Pvt Ltd. Requirement for both International and Domestic BPO's. Looking for candidates who are willing to go ahead and make their career in ITES Industry.Golden opportunities for fresher/experienced, grad and undergrad to explore themselves in !! Requirements: Excellent communication skills in English, both verbal and written. Strong interpersonal skills and the ability to build rapport with clients. Ability to work in a fast-paced environment and adapt to changing priorities. Minimum educational qualification: Graduation/Awaiting final semester results Benefits: Competitive salary package up to 45,000 CTC monthly. Comprehensive training program provided. Opportunity for career advancement and skill development. Positive and collaborative work culture. Employee benefits such as medical insurance and incentives. Shifts- Fixed US shift /Saturday alternate & Sunday Off / Over Time Paid. Work location: Kalyani Nagar and Kharadi Pune. Transport facility is provided. We believe in quality hiring and placing the right resource at the right role. We don't charge anything from candidates. For more details pls call or what's app on Raushan Singh - 9890111238 Manisha- 7744955523 Varsha - 8983997219

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1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Sales Executive in our team, your main responsibility will be to make 100+ outbound calls daily to potential B2B clients in the US market. You will need to maintain professional and persuasive communication over the phone and email to effectively meet and exceed assigned sales targets and conversion metrics. It is crucial to independently overcome client objections and close sales while keeping accurate records of interactions and follow-up activities. Collaboration with internal teams for smooth handover of qualified leads will also be a part of your role. To excel in this position, we require a minimum of 1 year of experience in voice-based customer interaction, preferably in BPO, call center, or financial sales. Prior exposure to stockbroking or financial markets would be advantageous. A proven track record of sales performance with target achievements is essential. Excellent command over spoken English and client-facing communication skills are a must, along with the ability to work effectively in high-volume, fast-paced environments. In return for your dedication and hard work, we offer an attractive salary of up to 40,000/month along with dual cab support for safe transportation and free meals during your shift. You can expect a supportive work culture and a clear growth pathway within the organization. If you are looking for a full-time, permanent position with benefits such as commuter assistance, provided food, and Provident Fund, this opportunity is for you. A Bachelor's degree is required for this role, and proficiency in English and Hindi languages is necessary. The work location is in Noida, Uttar Pradesh, and the job type is in person. If you meet the qualifications and experience mentioned above and are ready to take on the challenge of this role, we encourage you to apply and speak with us at +91 7347472917.,

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0.0 - 4.0 years

0 - 0 Lacs

bangalore

On-site

Hello Jobseekers, Greetings for the day!! We are hiring for International Process Qualification: 12th, graduate or undergraduate Location: Koramangala 5 days working, Sunday and Saturday fixed off Salary: 18k take home to 32k take home 2 way transport provided Rotational Shift Notice period: 10 to 15 days notice period For More details: Call HR Rahul: 8310624292

Posted 1 day ago

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0.0 - 4.0 years

0 - 0 Lacs

bangalore

On-site

Job description Day Shift/Rotational Shifts/US Shift/Australian Shift 5 days a week.(2 days week off) 9 hours per day including 1 hour of break. 12th, Diploma or Graduate 18 to 40 Yrs Only Work From Office One round interview Same Day Offer letter We are hiring for International voice, non-voice and Email & Chat process. Designation: Customer Care Service/Senior Associate (Voice process/Chat process) Job Description: Interact with customers to provide information in response to inquiries, concerns, and requests about products and services, upsell products and services. Follow standard processes and procedures. Redirect problems to appropriate resources. Mandatory skill sets to have: Excellent Verbal Communication skills. Good logical reasoning & analytical skills, excellent customer service skills, able to interact with customers via call or chats. Should be able to answer servicing questions. Typing skills. Good Personality and discipline. Benefits: Transport: Free transportation with door to door pick up and drop facility round the clock. Interested Candidates can share the resume to eandqconsultants@gmail.com or call us on 7406244554 / 9916811649 Kind Regards Hameed Ahmed Talent Acquisition Mobile: 7406244554 / 9916811649 E and Q Consultants

Posted 1 day ago

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1.0 - 5.0 years

0 - 0 Lacs

mumbai city

On-site

Job Responsibilities: Work in a call center environment that requires 100% phone-based customer interaction Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicate with customers in a metrics-driven environment Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Take ownership of each customer interaction while treating them with respect and responding with empathy Work both independently and in a team environment Abide by all applicable regulatory and departmental practices and procedures Required qualifications, capabilities, and skills: Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High School Diploma(10+2), HSC or GED required Preferred qualifications, capabilities, and skills: Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Hospitality, Restaurant or Retail industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule: Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter. To Apply: Please Contact us (Monday to Saturday, 9 AM to 6 PM) Free Job Placement Assistance. White Horse Manpower: Get placed in Fortune 500 companies. Address: #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051. Contact Numbers: 9342431049 / 8151030036.

Posted 1 day ago

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0.0 - 3.0 years

0 - 0 Lacs

mumbai city

On-site

Hi We are looking for Customer Service Associate / Tele Sales - Investment Banking Are you a sports enthusiast with excellent communication skills in English & Hindi We are hiring for a Customer Service Associate / Tele Sales to join our team for an exciting Investment Banking This is a fantastic opportunity for freshers and experienced professionals to kick-start or grow their career in customer service. Your main responsibilities will include: Responding to customer inquiries and resolving issues via Voice call. Knowledge of Mutual funds Knowledge of Banking Finance insurance products. Typing speed of 20 WPM / 80% Accuracy Familiar with MS Office and Use of Internet applications. Maintaining a high level of professionalism and customer satisfaction. Ensuring all communications are clear, accurate, and timely. Working collaboratively with the team to meet performance goals. Required Skills & Qualifications Experience: Minimum 0 to 3 years in a customer support role. Freshers are welcome to apply. Education: Any Graduate, or Any Post-Graduate. Communication: Excellent communication skills in English & Hindi are a must. Typing Speed: A typing speed of at least 20 words per minute with 80% accuracy is required. Basic Knowledge: Understanding of customer support roles and responsibilities is essential. Salary & Work Details Salary (Annual CTC): Freshers: INR 2.7 LPA Experienced (up to 2 years): INR 5 LPA Shift: 9.5 hours of shift and 5 days in a week Weekly Offs: Two rotational days off per week. Location: Mumbai, Airoli Transport: No transport facility will be provided. Selection Process The selection process includes the following rounds: 1. RMG Screening 2. Written voice Versant Test (focus on typing speed and accuracy) 3. Operations (Ops) Round

Posted 1 day ago

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4.0 - 8.0 years

0 Lacs

pune, maharashtra

On-site

As a Team Lead at Gallagher Service Center LLP, you will play a crucial role within the Non-voice Service Team, reporting directly to the Process Manager. Your responsibilities will include understanding operational requirements, researching best practices, assisting in the design and implementation of new processes and tools. You will be expected to foster a team environment that delivers exceptional customer service, ensuring all team members consistently perform at a high level. Motivating the team, instilling accountability, and achieving results will be key aspects of your role. Your duties will involve monitoring the effectiveness of a team of Process Associates, preparing MIS reports, interacting with customers to address their queries, providing day-to-day coordination of team activities, and attending to written/electronic correspondence. A successful candidate for this position will be a Graduate/Post Graduate with a preference for Commerce background, possessing a good academic track record (50% or above). Strong communication skills, both verbal and written, along with robust analytical abilities are essential. To be considered for this role, you should have a minimum of 4 years of post-qualification experience in the BPO/KPO industry, with at least 1 year of on-paper experience as a Team Lead and currently holding the TL designation. Additionally, you should have served as an Assistant Manager/Team Leader for at least 18 months and have exposure to managing 15-20 FTEs. It is crucial that you come from an international non-voice background to be eligible for this position. At Gallagher, we value inclusion and diversity as integral parts of our business. We have a longstanding commitment to sustainability and supporting the communities where we operate. Embracing the diverse identities, experiences, and talents of our employees allows us to better serve our clients and communities. Inclusion and diversity are not just words for us; they are core principles that we live by every day. Gallagher extends equal employment opportunities to all aspects of the employer-employee relationship, ensuring fairness in recruitment, hiring, training, promotion, and more. We are committed to making reasonable accommodations for qualified individuals with disabilities, prioritizing inclusivity in all aspects of our operations.,

Posted 2 days ago

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1.0 - 6.0 years

0 - 0 Lacs

gurugram, delhi, noida

On-site

Human Resource Executive Location: Gurgaon Shift: Night/Rotational Key Responsibilities Recruitment & Onboarding: Manage end-to-end hiring processes including job postings, interviews, and onboarding. Coordinate with department heads to identify staffing needs. Employee Relations & Engagement: Required Skills & Qualifications Bachelors degree in Human Resource Management or related field Strong knowledge of labor laws and HR best practices Excellent communication and interpersonal skills Proficiency in HRIS and MS Office tools Minimum 1+ years of experience in HR roles. Benefits: 5 Days working Medical Insurance Provident Fund Good Salary Excellent working environment

Posted 2 days ago

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0.0 - 1.0 years

0 - 0 Lacs

delhi, noida

On-site

MNC hiring for voice / chat process Walking Mega Drive~ One Day Selection Process Salary: Up to 25000 (in-hand) Qualification: Must have completed a graduation Experience: Fresher/Experienced both can apply Requirement: Excellent communication skills in English Work Schedule: 6 Days of Working Location: Sec-60, Noida Interview: Walkin Only individuals who can join immediately will be considered. If you would like to apply, please send your CV I would appreciate any leads or suggestions. Hr MANSI - +91 99104 26900

Posted 2 days ago

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0.0 - 1.0 years

0 - 0 Lacs

gurugram, noida

On-site

Position: Life Insurance Voice Process Retention & Renewal (Outbound) Roles & Responsibilities: Proactively reach out to existing policyholders to ensure timely policy renewals and retention. Educate customers about the benefits of renewing their life insurance policies and address any objections or concerns they may have. Provide accurate information regarding policy terms, premium amounts, due dates, and renewal procedures. Persuade and convince customers to continue with their existing policies or upgrade them based on their needs. Record all customer interactions accurately in the system and ensure proper follow-up where necessary. Maintain a high level of customer service by addressing queries and resolving complaints professionally. Achieve assigned renewal and retention targets on a monthly basis. Coordinate with internal departments for smooth policy processing and customer satisfaction. Adhere to quality assurance guidelines and compliance standards set by the company and regulatory authorities.

Posted 2 days ago

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1.0 - 3.0 years

0 - 0 Lacs

gurugram

On-site

Minimum 1 Year Experience in Travel Sales (french) Excellent communication & sales skills Job Details: Shift: Rotational Working Days: 5.5 Days/Week Salary: Up to 55,000 INR Call Recruiter - FATIMA - 9990683423

Posted 2 days ago

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1.0 - 3.0 years

0 - 0 Lacs

gurugram

On-site

Process Associates for US process Process:- International sales process CTC: up to 35k + Unlimited incentives both side cabs, no allowance, Meal Shift time- evening 7.00pm till 4:30 am 5.5 days location - Gurugram fixed shifts, Saturday Sunday is an off, but Saturday could be working at times basis the client requirement 1 Year, Experience us calling Excellent communication skill Contact no:- pooja 8448718645

Posted 2 days ago

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1.0 - 6.0 years

0 - 0 Lacs

gurugram, delhi, noida

On-site

O penings in Customer Service Candidate must be from Travel Process (Only From Travel Process) minimum 1year experience required excellent communication skills Salary upto 45kctc Location: Gurgaon Call Dipti 7349488711

Posted 2 days ago

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0.0 - 2.0 years

0 - 0 Lacs

bangalore

On-site

Job Title: Customer Experience Agent Voice Process Location: Bellandur, Bangalore (RMZ Eco Space, Pritech Park) Shift: US Shift (Night Shift, Rotational Offs) Salary: 20,000 25,000 per month (Based on experience & interview) Experience: 0.6 2 years (Freshers with good communication may apply) Education: Minimum 10+2 (Higher Secondary) Job Description We are looking for enthusiastic and customer-focused professionals for a Voice Process (Customer Experience role) at a reputed BPO in Bangalore. Responsibilities: Handle inbound customer calls and resolve queries Provide accurate information related to products, services, billing, and accounts Process orders, returns, and payment transactions Escalate unresolved issues as needed Maintain records of customer interactions Deliver excellent service with patience and empathy Key Skills Required: Excellent spoken English communication Customer-first attitude with strong problem-solving skills Ability to stay calm under pressure and handle multiple tasks Familiarity with desktop/computer systems Willingness to work night shifts and rotational offs Perks: Fixed salary with night shift allowance Friendly and supportive team culture Career growth in a global BPO environment How to Apply: Send your resume to: richa.aaishsolutions@gmail.com Call/WhatsApp: 9771324321

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2.0 - 7.0 years

0 Lacs

haryana

On-site

As an Operation Manager & Team Lead in Healthcare Process, you will be responsible for leading a high-performing team dedicated to maintaining service quality and compliance in healthcare support operations. Your role will involve overseeing QA and training functions to ensure that customer interactions align with TELUS's standards of care, privacy, and professionalism. Your primary responsibilities as an Operation Manager will include managing end-to-end healthcare operations such as claims, eligibility, RCM, and prior authorizations. You will be tasked with driving performance to meet SLAs, collaborating with US healthcare clients, ensuring compliance with HIPAA and data security standards, forecasting staffing needs, implementing process improvements, and mentoring team leads and supervisors. As a Team Lead, you will supervise a team of associates handling US healthcare processes, monitor team performance against KPIs, provide coaching and feedback, manage daily workflows and client expectations, ensure adherence to HIPAA guidelines, support process training and onboarding, and report team metrics to Operations Managers. To be successful in this role, you must have a minimum of 3-7 years of experience as an Operations Manager or 2 or more years as a Team Lead in the Health and Welfare domain. You should possess a strong understanding of US healthcare benefits, insurance plans, and regulatory compliance, along with excellent presentation, facilitation, and communication skills. Proficiency in MS Office tools is essential, and experience in a BPO/KPO setup, virtual training tools, instructional design knowledge, and training certifications are preferred. If you are a dynamic and compassionate leader with a passion for continuous improvement and a focus on quality and compliance in healthcare operations, we encourage you to apply for this challenging and rewarding role.,

Posted 3 days ago

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3.0 - 10.0 years

0 Lacs

haryana

On-site

You will be working with HReSource Consultants, a prominent partner in manpower resourcing since 2006, collaborating with renowned global companies like Cognizant, Mphasis, and Capgemini. The company focuses on enhancing the delivery team, employing technology and efficient workflow management practices, and offering innovative resourcing solutions using tools such as Hirecraft and Searcher. HReSource is the preferred partner for leading organizations like Cognizant, Capgemini, Tech Mahindra, SAP India, Accenture, Nomura, Mphasis, and more. You will be associated with Cognizant and the job location will be in Gurgaon, with the option of working from the office round the clock. This is a full-time position requiring 3-10 years of experience in QA Google Ads/Digital Marketing. Good communication skills are essential for this role. Your responsibilities will include auditing calls/emails/chat (live, recorded & remote) and scoring them based on defined audit forms, documenting the audited interactions, meeting audit targets within timelines, providing structured feedback to improve individual and team performance, assessing new hires post-training, reviewing training materials, sending reports to stakeholders, ensuring quality and compliance, maintaining productivity, participating in calibration sessions, monitoring quality records, and escalating anomalies when necessary. The ideal candidate should have over 3 years of experience in Digital Marketing/Google Ads, exposure to BPO/Call Centre environment, and a good understanding of quality audit processes in voice and non-voice processes. YB/GB certification is preferred. Key job functions include working in 24*7 shifts, enhancing and maintaining transaction quality, collaborating with operations and team leaders to improve quality scores, following standardized policies and procedures, interacting with clients and operations heads, and adhering to compliance guidelines. For further information or queries, you can contact Jaspreet Kaur from the HReSource team at 6307745803 or email at jaspreet@hresource.co.in. Dr. Saurabh Garg, Director at HRESOURCE, can be reached at 9810339608.,

Posted 3 days ago

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1.0 - 6.0 years

0 Lacs

kolkata, west bengal

On-site

Adeeba E Services Pvt. Ltd is a globally reputed company providing best of class IT solution services to clients around the world. In the next decade, the fundamentals of the retail sector will change in a big way. Every retail store will require its own ecommerce website, and customers will have options of where, how, and what to purchase - either in-store or online, for take away or delivery. This marks an exciting time for the retail industry and we need to prepare for this transformation. The future of retail worldwide hinges on our ability to innovate. With a vast canvas to work with, it is evident that we are outperforming others in the industry. At Adeeba-E-Services, we are actively engaged in reshaping the commerce landscape. Join us in being a part of this revolutionary change. Greetings from Adeeba E Services Pvt Ltd.!!! We are looking for candidates for the position of Technical Support Executive for the inbound voice process. Shift: US Shift (9pm to 7am) Salary: Up to 25K + Huge Incentives + other benefits Location: Saltlake Sector-5 Experience Required: 1 year to 6 years in Technical Support (International BPO) Requirements: - Must have fluency in English - Previous experience in Technical Support Sales in a BPO setting - Ability to effectively close calls in tech support - Willingness to work in night shifts We offer a rotational off with a 6-day working week. Immediate joining is available. If you are interested, please call us at 9051449800. Qualifications: - High School Additional Information: - Good communication skills are a must - Willingness to work in night shifts,

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0.0 - 3.0 years

0 - 0 Lacs

bangalore, noida, thane

On-site

Position Overview We are seeking a dedicated and enthusiastic Customer Support Executive to join our dynamic team. This role is ideal for individuals who are passionate about providing exceptional customer service and are looking to grow their careers in a fast-paced environment. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring a positive experience. With an annual salary of 3,50,000 , this full-time position offers a fantastic opportunity to develop your skills in customer care. Key Responsibilities Provide outstanding customer support through various channels including inbound and outbound calls. Assist customers with inquiries, complaints, and requests, ensuring timely resolution. Maintain a high level of professionalism and empathy while interacting with customers. Document customer interactions and feedback accurately in the system. Collaborate with team members to improve service delivery and customer satisfaction. Participate in training sessions to enhance product knowledge and customer service skills. Adhere to company policies and procedures while maintaining confidentiality. Qualifications We are looking for candidates who meet the following criteria: 0 to 3 years of experience in customer support or a related field. Strong communication skills, both verbal and written. Ability to handle customer inquiries with patience and professionalism. Familiarity with voice processes in both international and domestic BPO settings is a plus. Proficient in using computers and customer support software. Willingness to work in a rotating schedule and on-site in locations such as Noida, Thane, Mumbai City, or Bangalore. Team player with a positive attitude and a desire to learn and grow. We have 10 positions open for this role, and we encourage all qualified candidates to apply. Join us in delivering exceptional customer experiences and be a part of our success story!

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3.0 - 7.0 years

0 Lacs

noida, uttar pradesh

On-site

As an Individual Contributor in this role, you will be responsible for reviewing open/reconciling items to ensure the adequacy and accuracy of actions taken by reconciliation analysts. Your tasks will include verifying the follow-ups and stakeholder communication for timely resolution of open items, as well as confirming the classification of open items in Blackline/reconciliation statement. Additionally, you will be conducting quality reviews of ancillary activities such as manual journal entries/adjustments made to resolve open items. It will be your responsibility to identify gaps in reconciliations, perform root cause analysis, and provide feedback to the reconciliation analyst. Your active participation in stakeholder meetings to review and resolve open items will be crucial. Moreover, you will be expected to propose ideas for enhancing the quality monitoring forms and controls to improve the identification of gaps/issues and ensure an effective reconciliation process. Generating and publishing defined reports on reconciliation quality will also be part of your duties. The ideal candidate for this position should have English language proficiency (fluent verbal and written communication) and experience in BPO and month-end/GL close activities. Working experience in SAP is preferred, along with expertise in MS Excel. Strong analytical skills, attention to detail, customer focus, and the ability to analyze issues/exceptions in processing and determine appropriate actions are essential qualities for this role. The shift timing for this position is from 12:30 PM to 10:00 PM. A qualified CA or equivalent (CMA/CPA/ICWA/ACCA) educational background is required.,

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11.0 - 15.0 years

0 Lacs

kolkata, west bengal

On-site

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. You should have experience in contact centers and be able to handle daily tasks through various forms and mediums of communication, whether written, verbal, or via phone. Prior experience in Contact Center transformation is essential to succeed in this role. Meeting quality and productivity targets within defined timelines to ensure Service Level Agreements (SLAs) are crucial to avoid penalties due to SLA misses. Accuracy in task completion is a key requirement, and you should demonstrate analytical capabilities in your work. Adherence to established policies, procedures, and compliance is necessary to achieve a satisfactory audit rating. Knowledge of ITES/BPO/KPO/Customer Service/Operations is expected, along with transformation and QA skills in Contact Center operations. Proficiency in the English language is essential, and exposure to the business domain is an added advantage. Excellent grasping abilities to understand various processes, along with strong team player skills and effective verbal and written communication, are important traits for this role. You should be willing to work in a 24/7 environment, adhere to the company's service agreement norms, and have the flexibility to work on holidays and weekends. Commitment, focus, adaptability, and strong numerical skills combined with a positive attitude and attention to detail are required to succeed in this challenging work environment. Seeking feedback for self-improvement, ability to work under high pressure, and passing thorough background and reference checks are part of the job expectations. The primary skills required include Customer Service Associate/Customer Care Representative roles, while secondary skills involve active listening, adaptability, problem-solving, stakeholder management, and teamwork. Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable world. With a diverse team of over 340,000 members in more than 50 countries, Capgemini delivers end-to-end services and solutions leveraging AI, cloud, and data capabilities. With a focus on client needs and industry expertise, Capgemini aims to unlock technology's value and create a positive impact on enterprises and society.,

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1.0 - 6.0 years

0 - 0 Lacs

mumbai city, thane

On-site

Customer Service Executive International BPO Location: Mumbai (Work from Office) Job Type: Full-Time Salary: Upto 40k + Incentives Experience: Freshers & Experienced Welcome Joining: Immediate Joiners Preferred Job Role We are hiring Customer Service Executives for an International BPO in Mumbai. The role includes helping customers from the US, UK, and Australia with queries related to Telecom, Finance, E-commerce, and Airlines . Responsibilities Handle customer queries through calls, chats, or emails Provide correct information and solutions Maintain professionalism and quality in every interaction Follow company processes and record details properly Requirements Good English communication skills HSC / Undergraduate / Graduate can apply Basic computer knowledge Willing to work in rotational and night shifts Freshers can apply; BPO experience is an advantage Shift Timings (Any 9 Hours) US: 5:30 PM 10:30 AM UK: 11:30 AM 3:00 AM Australia: 3:00 PM 3:00 AM Benefits Salary + incentives Training provided Career growth opportunities International work culture Apply Now: Contact: 8369871512 Email: shawnvibrantzz@gmail.com Regards, ShawnPinto Vibrantzz Management Services

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Exploring BPO Jobs in India

Business Process Outsourcing (BPO) has become a significant industry in India, providing employment opportunities for thousands of job seekers. BPO roles involve handling various business processes for clients, such as customer service, technical support, and back-office operations. If you are considering a career in BPO, here is a comprehensive guide to help you navigate the job market in India.

Top Hiring Locations in India

  1. Bengaluru
  2. Delhi/NCR
  3. Mumbai
  4. Pune
  5. Hyderabad

These cities are known for their strong presence in the BPO industry and offer numerous job opportunities for aspiring professionals.

Average Salary Range

The average salary range for BPO professionals in India varies based on experience and job role. Entry-level positions may start at around INR 2-3 lakh per annum, while experienced professionals can earn upwards of INR 8-10 lakh per annum.

Career Path

In the BPO industry, a typical career path may include roles such as Customer Service Associate, Team Leader, Operations Manager, and eventually progressing to positions like Account Manager or Business Development Manager.

Related Skills

Besides BPO expertise, professionals in this field are expected to have strong communication skills, problem-solving abilities, time management, and proficiency in relevant software tools.

Interview Questions

  • What do you understand by BPO? (basic)
  • How do you handle irate customers? (medium)
  • Can you describe a challenging situation you faced in a previous BPO role and how you resolved it? (medium)
  • What strategies would you implement to improve customer satisfaction? (advanced)
  • How do you prioritize tasks when dealing with multiple clients' needs simultaneously? (medium)
  • Explain the importance of data security in a BPO setting. (advanced)
  • How do you stay updated with industry trends and best practices in BPO? (medium)
  • Describe a time when you had to collaborate with team members from different departments to achieve a common goal. (medium)
  • What metrics do you think are crucial for measuring the success of a BPO operation? (advanced)
  • How would you handle a situation where a client is unhappy with the service provided by your team? (medium)
  • Can you walk us through your process of training new team members in a BPO environment? (medium)
  • How do you ensure confidentiality when dealing with sensitive client information? (medium)
  • What are your strategies for maintaining high levels of employee engagement in a BPO setting? (advanced)
  • How do you handle escalations from customers effectively? (medium)
  • Explain the role of technology in optimizing BPO processes. (advanced)
  • How do you approach performance evaluations for your team members? (medium)
  • Describe a successful campaign or project you led in a previous BPO role. (medium)
  • How do you adapt to changes in client requirements or industry regulations? (medium)
  • What do you think sets apart a top-performing BPO professional from others in the field? (advanced)
  • How do you ensure quality control in a fast-paced BPO environment? (medium)
  • What measures would you take to reduce operational costs without compromising service quality? (advanced)
  • Can you give an example of a time when you had to make a quick decision to resolve a customer issue? (medium)
  • How do you handle stress and pressure in a high-volume BPO role? (medium)
  • What are your strategies for maintaining a positive work culture within your team? (medium)

Closing Remarks

As you embark on your journey to explore BPO jobs in India, remember to showcase your skills, knowledge, and experience confidently during interviews. By preparing thoroughly and demonstrating your passion for the industry, you can increase your chances of securing a rewarding BPO role. Good luck!

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