Role & responsibilities Handle customer queries through inbound and outbound voice calls. Resolve customer concerns efficiently while ensuring customer satisfaction. Maintain clear and professional communication at all times. Required Skills: Excellent communication skills (verbal and written) in English and Hindi. Ability to handle customer queries efficiently and politely. Patience and empathy to manage difficult or irate customers. Prior experience in a call center or customer support role is a plus. Freshers and experience both can apply Minimum education: UG/Grad both can apply Freshers and Experienced both can apply Salary package 3 Lpa to 6 lpa Willingness to work in rotational shifts Preferred Qualifications - Prior experience in BPO/ Customer Support/International Voice or Chat Process. Freshers with strong communication skills are welcome to apply. Experience with global customers is an added advantage Interested candidates can share their resume to mehak.vaid@wsneconsulting.com or contact on Whatsapp Mahak Vaid - 9810913689 Laxmi - 9625998099 Mayank- 9990040558 Preferred candidate profile

As a Customer Service Representative in the International US Voice Process for Commercial Digital Banking and Social Media Escalation, your role is crucial in delivering a superior customer experience. Your primary responsibilities include: - Handling international US customer interactions through inbound and outbound voice calls professionally and empathetically. - Addressing and resolving customer queries related to Commercial Digital Banking and Social Media Escalation by following established processes and compliance requirements. - Ensuring First Call Resolution (FCR) by accurately understanding customer concerns and providing effective solutions. - Identifying customer needs, intent, and sentiment during interactions and responding appropriately while adhering to banking and regulatory policies. - Providing accurate information, service options, and guidance to ensure high customer satisfaction. - Meeting individual and team performance metrics related to quality, productivity, customer satisfaction, and compliance. - Maintaining adherence to quality standards, data privacy, and security protocols at all times. - Demonstrating strong decision-making skills and responding effectively to customer inquiries while maintaining service excellence. - Actively participating in training, coaching, and feedback sessions to enhance communication skills and customer handling capabilities. - Maintaining professional and effective communication with customers, team members, and supervisors to support a collaborative work environment. Qualifications required for this role are: - Undergraduate or Graduate (any stream) - UG/Graduate with 1 year of experience in Customer Service - Good communication skills in English (written & verbal) - Immediate joiners preferred - Comfortable with 24/7 & Rotational shifts, including night shifts - Strong Interpersonal Communication and Comprehension Skills The company offers a competitive salary package of up to 24K in hand for freshers and up to 38K in hand for experienced candidates. Additional benefits include monthly incentive variables, lucrative incentives, night shifts, 24*7 shifts, 5 days working, roster off, and both sides transport facility. Contact Anjali to schedule your interview. As a Customer Service Representative in the International US Voice Process for Commercial Digital Banking and Social Media Escalation, your role is crucial in delivering a superior customer experience. Your primary responsibilities include: - Handling international US customer interactions through inbound and outbound voice calls professionally and empathetically. - Addressing and resolving customer queries related to Commercial Digital Banking and Social Media Escalation by following established processes and compliance requirements. - Ensuring First Call Resolution (FCR) by accurately understanding customer concerns and providing effective solutions. - Identifying customer needs, intent, and sentiment during interactions and responding appropriately while adhering to banking and regulatory policies. - Providing accurate information, service options, and guidance to ensure high customer satisfaction. - Meeting individual and team performance metrics related to quality, productivity, customer satisfaction, and compliance. - Maintaining adherence to quality standards, data privacy, and security protocols at all times. - Demonstrating strong decision-making skills and responding effectively to customer inquiries while maintaining service excellence. - Actively participating in training, coaching, and feedback sessions to enhance communication skills and customer handling capabilities. - Maintaining professional and effective communication with customers, team members, and supervisors to support a collaborative work environment. Qualifications required for this role are: - Undergraduate or Graduate (any stream) - UG/Graduate with 1 year of experience in Customer Service - Good communication skills in English (written & verbal) - Immediate joiners preferred - Comfortable with 24/7 & Rotational shifts, including night shifts - Strong Interpersonal Communication and Comprehension Skills The company offers a competitive salary package of up to 24K in hand for freshers and up to 38K in hand for experienced candidates. Additional benefits include monthly incentive variables, lucrative incentives, night shifts, 24*7 shifts, 5 days working, roster off, and both sides transport facility. Contact Anjali to schedule your interview.

We are hiring Customer Support Executives for an International Voice Process. The role involves handling inbound/outbound calls from international customers, resolving queries, and providing excellent customer service while maintaining quality standards. Key Responsibilities: Handle customer calls from international clients Understand customer issues and provide accurate solutions Maintain a high level of professionalism and empathy on calls Follow call flow, scripts, and compliance guidelines Document customer interactions accurately in the system Meet quality, productivity, and customer satisfaction metrics Eligibility Criteria: Excellent verbal communication skills in English Graduate Fresher can apply Undergraduate/Graduate with 6 months Customer Service experienced can apply Willingness to work in night shifts Ability to handle customers professionally Perks & Benefits: Salary 2.5 LPA to 5.50 LPA 15k to 38k in hand Both side transport facility. 5 Days working Roster OFF Night Shifts / 24*7 Shifts To get your interview scheduled contact below on Whatsapp or call Akansha - 9990035671 Send your CV on aakansha.kandwal@wsneconsulting.com

We are hiring Customer Support Executives . The role involves handling Calls from customers, resolving queries, and providing excellent customer service while maintaining quality standards. Key Responsibilities: Handle customer calls Understand customer issues and provide accurate solutions Maintain a high level of professionalism and empathy on calls Follow call flow, scripts, and compliance guidelines Document customer interactions accurately in the system Meet quality, productivity, and customer satisfaction metrics Eligibility Criteria: Excellent verbal communication skills in English Only Graduate can apply Experienced candidates with international BPO background preferred Ability to handle customers professionally Contact Diya-9990040566 (DROP YOUR CV)

Hiring for Google Ads- Customer Service Voice Process Key Responsibilities Execute and support digital marketing and media campaigns Monitor campaign performance and prepare regular reports Track KPIs and ensure quality delivery as per defined SLAs Coordinate with internal media and operations teams Handle campaign-related queries and escalations Maintain accurate documentation and operational records Eligibility Criteria Experience: Minimum 1+ years in Digital Marketing Comfortable with complete Work From Office Work Mode & Shifts Work Mode: Complete Work From Office (WFO) Work Schedule: 5 days working Weekly Offs: As per roster Job Locations Gurgaon and Hyderabad Contact Diya - 9990040566(DROP YOUR CV)

We are seeking a proactive Real Estate Sales Executive to drive sales for our residential and commercial projects. The ideal candidate will be skilled at making outbound calls, qualifying leads, and providing in-depth information on real estate projects in the Delhi NCR region. Roles & Responsibilities Make outbound calls to potential leads to generate new business. Qualify prospects for residential and commercial real estate projects. Provide comprehensive and detailed information about ongoing and upcoming projects from reputed builders in the Delhi NCR region. Guide potential buyers through the sales process, from initial inquiry to site visits and closing. Required Candidate Profile Proven experience in real estate sales or a related field. Strong communication and convincing capabilities. In-depth knowledge of the real estate market in Delhi NCR is an added advantage. A target-driven and results-oriented mindset.

We are hiring for Ad Operations professionals for a leading MNC in Chennai. We are seeking individuals with a strong background in ad operations and digital ads, who possess excellent communication skills and are comfortable working a UK shift. Roles & Responsibilities Handle various ad operations and manage digital ads . Implement, monitor, and optimize ad campaigns to ensure performance goals are met. Troubleshoot ad-related issues and ensure smooth campaign delivery. Collaborate with internal teams to manage all aspects of digital advertising. Required Candidate Profile Experience: Must have relevant experience in ad ops, ad operations, and digital ads . Skills: Excellent communication skills are mandatory. Work Schedule: UK shift . Work Arrangement: Work From Office (WFO) . Availability: Early joiners are preferred. Additional Information Work Location: Chennai.

Key Responsibilities: Handle healthcare-related processes such as medical billing, coding (ICD-10, CPT, HCPCS), and claims management for US clients. Review and process healthcare data, including insurance claims, patient records, and medical documentation. Ensure compliance with HIPAA (Health Insurance Portability and Accountability Act) regulations and other healthcare standards. Perform coding and classification of medical diagnoses, procedures, and treatments as per client requirements. Collaborate with healthcare professionals, insurance providers, and clients to resolve billing discrepancies and claims issues. Analyze healthcare data to identify trends, opportunities for improvement, and potential risks. Process medical records, including the completion of forms and other documentation required for billing and insurance claims. Assist clients with navigating the healthcare system, explaining policies, and ensuring accurate submission of claims. Maintain accurate and detailed records of patient information, billing activities, and claim resolutions. Provide reports and updates to clients, ensuring transparency and timely issue resolution.

Key Responsibilities: Configure and customize the SAP SD module according to business requirements and best practices. Work closely with functional and technical teams to design and implement solutions for order-to-cash processes. Support the integration of SAP SD with other modules like MM (Material Management), FICO (Finance and Controlling), and WM (Warehouse Management). Perform requirement gathering, process mapping, and gap analysis for SAP SD processes. Provide end-user training and support, ensuring they understand and can efficiently use the system. Troubleshoot and resolve SAP SD-related issues, including order processing, delivery management, pricing, and billing. Participate in SAP system upgrades, patches, and enhancements to ensure smooth operations. Conduct system testing (unit, integration, user acceptance) and assist with data migration activities. Develop and maintain detailed documentation on configurations, processes, and standard operating procedures (SOPs). Collaborate with business users to continuously improve the SAP SD processes and implement best practices. Provide post-implementation support and assist with the stabilization phase of projects.

Key Responsibilities: Handle healthcare-related processes such as medical billing, coding (ICD-10, CPT, HCPCS), and claims management for US clients. Review and process healthcare data, including insurance claims, patient records, and medical documentation. Ensure compliance with HIPAA (Health Insurance Portability and Accountability Act) regulations and other healthcare standards. Perform coding and classification of medical diagnoses, procedures, and treatments as per client requirements. Collaborate with healthcare professionals, insurance providers, and clients to resolve billing discrepancies and claims issues. Analyze healthcare data to identify trends, opportunities for improvement, and potential risks. Process medical records, including the completion of forms and other documentation required for billing and insurance claims. Assist clients with navigating the healthcare system, explaining policies, and ensuring accurate submission of claims. Maintain accurate and detailed records of patient information, billing activities, and claim resolutions. Provide reports and updates to clients, ensuring transparency and timely issue resolution.

We are seeking a Inhouse Recruiter/Internal Recruitment to manage the end-to-end recruitment process . This is an excellent opportunity for any graduate or postgraduate with good communication skills who is interested in building a career in Human Resources. We are looking for a motivated individual to join our team and contribute to our hiring success. Roles & Responsibilities Manage the entire recruitment lifecycle, including sourcing, screening, interviewing, and onboarding . Coordinate with candidates throughout the interview process. Take follow-ups with candidates to ensure a smooth onboarding experience. Assist in various HR-related tasks as needed. Required Candidate Profile Experience: Any graduate or postgraduate candidate interested in HR Recruitment is welcome to apply. Skills: Good communication skills are mandatory. Availability: We are looking for immediate joiners . How to Apply To apply, please call Sumathi at 9289117977 or email your resume to [HIDDEN TEXT] .

We are hiring for an International Blended Process and are looking for a Customer Service professional. This is an excellent opportunity for both fresh graduates and experienced candidates with strong communication skills. The role requires flexibility with shifts and offers a great salary package. Roles & Responsibilities Handle customer inquiries and provide support through both voice and non-voice channels. Deliver exceptional customer service in an international setting. Resolve customer issues promptly and efficiently to ensure a positive experience. Collaborate with the team to maintain high service standards. Required Candidate Profile Experience: Both freshers and experienced candidates can apply. Education: A graduate degree is required. Skills: Good communication skills are mandatory. Must be comfortable working in a night shift . Work Schedule: 5 days working . Rotational shifts and offs . Transport: Cabs and cab allowance are provided. Additional Information Salary: Up to ?7 LPA . How to Apply Muskaan -9218076434 Tushar-9910991340

We are seeking a Inhouse Recruiter/Internal Recruitment to manage the end-to-end recruitment process . This is an excellent opportunity for any graduate or postgraduate with good communication skills who is interested in building a career in Human Resources. We are looking for a motivated individual to join our team and contribute to our hiring success. Roles & Responsibilities Manage the entire recruitment lifecycle, including sourcing, screening, interviewing, and onboarding . Coordinate with candidates throughout the interview process. Take follow-ups with candidates to ensure a smooth onboarding experience. Assist in various HR-related tasks as needed. Required Candidate Profile Experience: Any graduate or postgraduate candidate interested in HR Recruitment is welcome to apply. Skills: Good communication skills are mandatory. Availability: We are looking for immediate joiners . How to Apply To apply, please call Sumathi at 9289117977 or email your resume to [HIDDEN TEXT] .

Key Responsibilities: Provide technical assistance to customers via inbound and outbound voice calls. Troubleshoot and resolve technical issues related to hardware, software, or services, offering solutions to customers. Guide customers step-by-step through troubleshooting procedures and explain technical concepts in simple terms. Maintain a high level of professionalism while managing customer concerns and providing timely resolutions. Document customer interactions, technical issues, and solutions in the CRM system. Escalate unresolved issues to senior technical teams or subject matter experts when necessary. Follow up with customers to ensure the issues are fully resolved and offer additional assistance if needed. Provide feedback and suggestions for product improvements or service issues based on customer interactions. Ensure compliance with company policies, technical support procedures, and service level agreements (SLAs). Stay updated on new products, technologies, and troubleshooting techniques to provide accurate support.

We are hiring for an Office 365 - Technical Support professional to join our B2B process . We are seeking a candidate with experience in Active Directory and excellent communication skills. This is a great opportunity for an immediate joiner who is comfortable with a night shift and a service agreement. Roles & Responsibilities Provide L1 Technical Support for Office 365 and related services. Handle Active Directory and other technical support tasks. Troubleshoot and resolve technical issues for business-to-business clients. Maintain clear and professional communication with clients. Required Candidate Profile Experience: Minimum of 1 year of experience in Active Directory . Education: Any graduate can apply. Skills: Excellent communication skills are mandatory. Commitment: Must be an immediate joiner who can start within a week and is okay with an 18-month service agreement . Additional Information Salary: Up to ?8.40 LPA . Work Schedule: 5 days working with 2 rostered offs and night shifts . Transport: Both-side cabs are provided. Perks & Benefits: The role includes incentives and cabs . How to Apply To apply, please call or WhatsApp Meenakshi at 9810963147 .

Key Responsibilities: Source and identify top technical talent for various roles (e.g., software engineers, data scientists, IT support). Review resumes and conduct initial screening of candidates. Coordinate and schedule interviews with hiring managers and technical teams. Assess candidates technical skills using appropriate interview methods (technical tests, coding challenges, etc.). Manage the offer and negotiation process, ensuring a smooth transition from candidate acceptance to onboarding. Maintain and update the candidate database with relevant information. Build and maintain strong relationships with hiring managers to understand recruitment requirements. Stay updated on the latest industry trends to effectively identify qualified candidates. Provide feedback to candidates after interviews and maintain candidate engagement. Ensure timely follow-up with both candidates and hiring managers to close positions. Track and report on key recruiting metrics (e.g., time-to-fill, candidate experience, etc.). Promote the company's employer brand and assist in recruitment marketing initiatives.

We are hiring experienced Procure-to-Pay (PTP) professionals for a leading MNC. The ideal candidate will have hands-on experience in invoice processing and Accounts Payable (AP) . This is a great opportunity for a skilled professional with excellent communication skills who is comfortable working a night shift. Roles & Responsibilities Manage the complete Procure-to-Pay (PTP) and P2P cycle. Oversee and perform all aspects of Accounts Payable (AP) . Handle invoice processing accurately and efficiently. Collaborate with internal and external stakeholders to ensure a smooth AP process. Required Candidate Profile Experience: 4-9 years of relevant experience in invoice processing and Accounts Payable . Skills: Excellent communication skills are mandatory. Work Schedule: Night shift . Work Arrangement: Work From Office (WFO) . Additional Information Work Location: Chennai.