Customer Support Associate - Voice

Real-time Call based customer assistance, resolving issues, answering product questions, and ensuring satisfaction through live Calls, requiring strong Verbal communication, and multitasking skills to manage multiple conversations efficiently and accurately.

Role & responsibilities

• Handle international calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.

• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.

• Utilize MS Office tools to maintain accurate records of customer interactions and updates.

• Collaborate with internal teams to resolve complex issues and escalate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities

• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.

• Basic computer knowledge with proficiency in MS Office applications (Excel).

• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

• Undergraduate or Graduate (any stream)

• Freshers and experienced candidates both can apply

• Good communication skills in English (written & verbal)

• Fresher and experienced both can apply.

• Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations

• Demonstrated Dependability/Self Motivating Skills. Change Management Ability

• Demonstrated Ability to Work effectively within a Team Environment as well as independently

• Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)

• 24/7 & Rotational shifts including night shifts

• Hybrid environment

• Strong Interpersonal Communication and Comprehension Skills

• Candidate should be comfortable with 24*7 working environment.

Perks & Benefits

• Salary upto 3 LPA to 5.5 LPA

• 19k - 40K Inhand

• 2500-3500 Monthly Incentive Variables

• Lucrative incentives

• Night Shifts

• 24*7 Shifts

• 5 days working

• Roster Off

• Both side transport facility.

To get your interview scheduled contact Below:

• Laxmi 9625998099

• Mehkeet 9910987637

• Shimrah 9810902958

• Swati 9990040557

• Anu 9910709744

• Lakshita 8595954721

• Bhumika 9990040565

• Anuj 9990040558