7808 Inbound Process Jobs

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0.0 - 5.0 years

1 - 3 Lacs

mumbai, thane, navi mumbai

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Process:- Inbound And Outbound Voice Process -Fresher/ experience both can apply -HSC pass -Salary: Upto 20,000 in hand + incentives -Shift timing: 9:30am-6:30pm -looking for immediate joiner Required Candidate profile -min qualification HSC -Job Location: Kapurbavadi junction Majiwada Thane (w)- 400607 To schedule your interview Call or send your CV through WhatsApp HR Shubham - 8432231842 Perks and benefits High Incentives and growth opportunities.

Posted 12 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

pimpri-chinchwad, pune

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Job description BFL Process ( Bajaj Finance limited ) Fresher or experience Salary upto :- 16,000 + incentives Qualification: Min HSC Pass 6 Days working Rotational week-off HR round Operations round Client round Perks and benefits Good Salary How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Anushka:- 9545415846

Posted 12 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

mumbai, thane, navi mumbai

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Process:- Inbound And Outbound Voice Process Fresher/ experience both can apply HSC pass Salary-13k - 19k inhand + incentives Shift timing: 9:30am-6:30pm looking for immediate joiner Required Candidate profile min qualification HSC Location: Majiwada Thane (w)- 400607 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Shubham - 8432231842 Perks and benefits High Incentives and growth opportunities.

Posted 12 hours ago

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1.0 - 3.0 years

3 - 4 Lacs

pune

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Role & responsibilities Professionally handle incoming customers' inquiries (via phone, chat & email). Performs 50% voice and 50% non voice tasks. Thoroughly and efficiently gather required customer information Research remittance information and updated status of the transaction. Review documents shared by customers to match with Internal information. Work closely with Partners and other stakeholders to ensure delivery of remittance submitted. Meet and exceed company and individual performance metrics. Be a reliable and agile resource for customer service. Soft Skills Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence constructio...

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0.0 - 5.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Inbound Customer service Fresher or experience Salary upto 18k Qualification: Min HSC Shifts: 6 Days working Rotational week-off Rounds of Interviews: HR round Operations round Client round Required Candidate profile Qualification :- HSC Pass To Any Graduate Location: Navi Mumbai To schedule your interview Call or send your CV through WhatsApp HR Mahek - 7559401618 Perks and benefits Good Salary with Career growth opportunity !

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0.0 - 2.0 years

0 - 0 Lacs

navi mumbai

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Position: Customer Support Agent (Inbound Voice process: Banking E-commerce) Location: Vashi (Navi Mumbai) Nearby candidates preferred Job Details: Working days: 6 working days Shift: Mostly day shift but must be comfortable with night shift also Salary: Freshers: 15k (Based on your Interview), Experience: Up to 25K (Based on your Interview) Experience: Freshers | Min 6 Months of experience in customer support Education: Graduate/ Undergraduate Interview: Virtual Interview Immediate Joiner Language: English (excellent communication)

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0.0 - 2.0 years

1 - 3 Lacs

chennai

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Interact with customers over a call with strong skills. Maintain accurate call records and customer interaction logs. Inbound Outbound to generate sales, upsell & cross-sell products or services aiming. Revenue & build customer relationship. Required Candidate profile Qualification : 12th Pass / Any Graduation Languages : Malayalam/Kannada/Telugu/Tamil Call or send cv to HR Sreevani - 8309298728 Immediate joiners preferred. Perks and benefits PF, ESI, Incentive

Posted 13 hours ago

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1.0 - 6.0 years

3 - 6 Lacs

noida, new delhi, gurugram

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HI JOBSEEKER We are hiring for multiple roles for voice process only as : * Customer service representative * Inbound sales representative * Sales associate * Collection's executive * Inbound sales representative ADDITIONAL INFORMATION- 5 days working , 2 days off Rotational shifts decent incentives for GURGAON and NOIDA location. both side cabs Salary- Up to 6.5 lpa Role & responsibilities : * Handle inbound calls and resolve the queries related to product, services and account management. * Resolve customer complaints efficiently and empathetically . * Adhere to company policies,processes and standard operating procedures. * For sales role , Make outbound calls and pitch the product or ser...

Posted 13 hours ago

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1.0 - 5.0 years

2 - 4 Lacs

gurugram

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Hiring For Voice process !! Banking Process !! 24 k in hand !! GGN Grad with 6 month BPO Customer Service After 7 evening cab facility available 6 day working , Location :- Gurgaon Day shifts , Need Excellent communication skills Required Candidate profile EXCELLENT COMMUNICATION SKILLS* Immediate Joiners Graduation Mandatory 9355226337 / 9560028009 / 9911567769

Posted 14 hours ago

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0.0 - 5.0 years

0 - 3 Lacs

mumbai, thane

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- Customer Support Associate - Have to resolute customers query over Call & Chat. - Good computer navigational skills. - 9 hour of the day, 8 hrs. work and 1 hour break - 5 days working and any 2-week offs. - Should be flexible in 24*7 shifts Required Candidate profile Fresher can apply. - Graduate / Undergraduate. - Should have good communication skills. - Immediate Joiner

Posted 14 hours ago

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0.0 - 5.0 years

3 - 8 Lacs

pune

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Voice / Blended /Chat (US / UK / Aus) Location: Pune (WFO) Experience Required: 0 to 6 Yrs in BPO Shifts: US, UK & Aus Working Days: 5 Days Con -Tausif 1st Floor, Office No. 111, B Block Parmar Chambers, PUNE RAILWAY STATION, Sadhu Vaswani Chowk.

Posted 14 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Process:- Bpo telecaller (Inbound - Outbound Process) Position: Multiple Openings Location: Airoli, Navi Mumbai Salary: 12,000 18,000 + Monthly Incentives (Based on Interview) Role & Responsibilities: Perform day-to-day job duties as assigned (Details to be discussed during interview) Communicate effectively in Marathi, Hindi, and basic English Work in a fixed day shift environment Eligibility Criteria: Minimum Qualification: 12th Pass Freshers & Experienced candidates are welcome Basic computer knowledge is a must Immediate joiners preferred Perks & Benefits: Fixed day shift PF + ESIC & other employee benefits Incentives based on performance How to Apply: Send your CV via WhatsApp For More ...

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0.0 - 3.0 years

2 - 4 Lacs

gurugram

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**ONLY IMMEDIATE JOINERS APPLY** Job description International Customer Service Executive Location: Gurugram, Haryana Contact Person - HR Nilaya- Whatsapp your resume to 7428896136 Interview Mode- Only Face-to-Face (No Virtual Interviews) Qualification- 0-3 yrs (Freshers are welcome) Job description PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. Key Responsibilities: Handle inbound and outbound calls to address customer queries and concerns. Provide acc...

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0.0 - 1.0 years

1 - 1 Lacs

pune

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Walk in drive for voice process Designation : Customer Support Process: Inbound Customer Support Calls only Work Mode: On-site (No online interviews, no work from home) Qualification: Undergraduate candidates can apply Experience: Freshers and experienced candidates eligible Salary: 13,500 + 1,500 incentives, Freshers and experienced candidates both are same salary Shift: Day shifts with flexible timings Shift Timings: 9 AM to 6 PM for 2 months, post this it will be rotations shift. Candidate Requirements: Must be based in Pune Good communication skills Willing to work from office Only inbound voice calls support Contact Person : HR Prasad Call OR WhatsApp me 8975872028

Posted 14 hours ago

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0.0 - 5.0 years

1 - 4 Lacs

thane, navi mumbai, mumbai (all areas)

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Job Opening: Kotak 811 Inbound Officer (On Kotak Bank Payroll) Eligibility: Male/Female with Any BPO experience (No fresher) Graduate (Any stream) Age: 18 to 32 years Excellent English communication skills No employment gap of more than 6 months Job Details: Role: Inbound + Cross Selling Process Location: Wagle Estate, Thane Work Hours: 8 AM 8 PM (any 9 hours shift) Week Offs: Rotational (4 per month, 6 per month after confirmation) Salary: Up to 3,50,000 CTC (depends on interview) Benefits: Direct Kotak Bank Payroll Fixed Salary + Incentives Growth Opportunities To Apply Contact HR: Name: HR Mayuresh Mobile: 9822643973

Posted 15 hours ago

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0.0 - 3.0 years

1 - 4 Lacs

mumbai, mumbai suburban, mumbai (all areas)

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Process:- Bpo Telecaller - Outbound Process Salary: Upot 19,000 CTC Average to Good communication required HSC Pass +Freshers are welcomed Age 18 to 35 Male and Female Required Candidate profile Min qualification-HSC Location: Sakinaka, Mumbai Conatct more information: HR Pratiksha - 8698488197 Perks and benefits Incentives and growth opportunities.

Posted 15 hours ago

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0.0 - 5.0 years

1 - 4 Lacs

mumbai, thane, mumbai (all areas)

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Position: Outbound Telecaller Yes Bank Process Location: Sakinaka, Mumbai Qualification: HSC Pass Job Description: We are hiring for an outbound telecalling role for the Yes Bank process. Candidates with good communication skills and a passion for sales are encouraged to apply. Eligibility Criteria: Freshers and experienced candidates are welcome Open to both male and female applicants Must have basic communication skills in English along with other regional languages Minimum qualification: HSC pass or above Age limit: 18 to 35 years Work Details: Shift timing: 9:45 AM to 7:00 PM Working days: Monday to Saturday (Sunday fixed off) A 7-day training will be provided before starting live callin...

Posted 16 hours ago

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0.0 - 2.0 years

2 - 3 Lacs

navi mumbai

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Role: Advise clients on mutual fund products over calls Handle customer queries & provide investment guidance Salary: 15.5k–22k in hand Job Timing: 9 AM–6 PM Week Offs: Sun fixed off + Alt Sat off Location: CBD, Airoli, Andheri Required Candidate profile Graduate Freshers can apply NISM VA is mandatory Fluent English / Should be comfortable attending 100 calls a day & provide expected service on calls & sell mutual funds / SIP's Call 9137797705

Posted 16 hours ago

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1.0 - 3.0 years

3 - 3 Lacs

gurugram

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: IGT Hiring for Travel process! Requirements: Education: Graduate & Undergraduate with a minimum of 6 months of experience. Skills: Well-spoken candidates with excellent communication skills. Salary: Experienced (6 months+): Upto 30 CTC Perks & Benefits: Cab facility in odd hours Lucrative Incentives APPLY NOW

Posted 16 hours ago

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0.0 - 5.0 years

3 - 6 Lacs

noida, gurugram, delhi / ncr

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Hiring for International BPO Location - Gurgaon & Noida Voice & Non Voice Graduate & UG both can apply Salary - 20k - 50k In hand + Incentives Rotational shifts & offs 2 way cab Freshers can apply Hansika - 7888705711 Arya - 8979391862

Posted 16 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Process:- inbound & outbound process (telecalling) -Fresher & Exp both can apply. -Hsc freshers can also apply -Salary 13.5 in hand 15.5 gross + unlimited incentives -Sunday fixed off -Average communication skills in Hindi and English Required Candidate profile -Location: Vashi, Navi Mumbai -Qualification: Min HSC Conatct For more details: HR Anand - 9607488168 Perks and benefits Unlimited Incentives with growth opportunities.

Posted 17 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

mumbai, mumbai suburban, mumbai (all areas)

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Process:- Telesales Executive - Outbound Process -Fresher & Exp both can apply. -Hsc freshers can also apply -Salary 13.5 in hand 15.5 gross + unlimited incentives -Sunday fixed off -Average communication skills in Hindi and English Required Candidate profile -Location: Malad (West), Mumbai - 400064 -Qualification: Min HSC To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Anand - 9607488168 Perks and benefits Unlimited Incentives with growth opportunities.

Posted 17 hours ago

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1.0 - 5.0 years

2 - 5 Lacs

noida, gurugram, delhi / ncr

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EXCELLENT COMS REQUIRED IN ENGLISH Hiring Freshers for Blended Process Grad only 24*7 Shift 5Days working We have other voice blended and chat process also for exp 37k and freshers Salary Freshers 30k+Incentive+Transport allowance+PF Prity-9608571313

Posted 17 hours ago

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0.0 - 5.0 years

2 - 3 Lacs

bengaluru

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Trainee Process Consultant (Technical Support) Position Summary Technical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband/OS-related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support, and offer information, as needed, to keep customers satisfied and retain business. Shift timings- 4:30pm to 1:30am 5:30pm to 2:30am 6:30 pm to 3:30am Roles and Responsibilities Answers inquiries by clarifying desired information; researching, locating, and providing information Determines requirements by working with custo...

Posted 17 hours ago

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0.0 - 4.0 years

2 - 3 Lacs

gurugram

Work from Office

Job description Customer Service Executive Location: Gurugram, Haryana Contact Person - HR Chahat - Whatsapp your resume to 8826601004 Job description PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. Key Responsibilities: Handle inbound and outbound calls to address customer queries and concerns. Provide accurate information regarding insurance policies, premium calculations, and policy status. Escalate unresolved queries to the appropriate internal teams...

Posted 17 hours ago

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Exploring Inbound Process Jobs in India

In India, the inbound process job market is thriving, with numerous opportunities available for job seekers in this field. Inbound process jobs typically involve handling incoming calls, emails, or messages from customers or clients, providing assistance, resolving queries, and ensuring customer satisfaction.

Top Hiring Locations in India

  1. Mumbai
  2. Bangalore
  3. Pune
  4. Hyderabad
  5. Chennai

These cities are known for their booming BPO (Business Process Outsourcing) industry and actively hire for inbound process roles.

Average Salary Range

The average salary range for inbound process professionals in India varies based on experience and skill level. Entry-level positions may start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

In the inbound process field, a career typically progresses as follows: - Customer Service Representative - Senior Customer Service Representative - Team Leader - Operations Manager

Advancement to higher roles often requires gaining experience, developing leadership skills, and demonstrating proficiency in handling customer interactions effectively.

Related Skills

In addition to proficiency in inbound process operations, other skills that are often expected or helpful in this field include: - Excellent communication skills - Problem-solving abilities - Customer relationship management - Multitasking skills - Knowledge of CRM software

Interview Questions

Here are 25 interview questions for inbound process roles:

  • How do you handle a difficult customer? (basic)
  • Can you describe a situation where you went above and beyond for a customer? (medium)
  • How do you prioritize multiple tasks when handling customer inquiries? (medium)
  • What strategies do you use to ensure customer satisfaction? (basic)
  • How do you stay updated on product/service information to assist customers effectively? (basic)
  • Can you explain a time when you had to de-escalate a tense situation with a customer? (medium)
  • How do you handle high call volumes during peak hours? (medium)
  • What metrics do you think are important to track in a customer service role? (medium)
  • How do you handle confidential customer information? (basic)
  • Have you ever dealt with a language barrier when assisting a customer? How did you handle it? (medium)
  • Describe a time when you had to collaborate with a team member to resolve a customer issue. (medium)
  • How do you handle repetitive inquiries from customers? (basic)
  • Can you give an example of a time when you had to learn about a new product/service quickly to assist a customer? (medium)
  • How do you ensure accuracy when documenting customer interactions? (basic)
  • Describe a situation where you had to meet a tight deadline while assisting a customer. (medium)
  • How do you handle irate customers who are dissatisfied with your company's services? (medium)
  • What do you think is the most challenging aspect of working in customer service? (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • Describe a time when you had to handle multiple customer inquiries simultaneously. (medium)
  • How do you handle technical issues when assisting customers with product/service troubleshooting? (medium)
  • Can you give an example of a time when you had to follow up with a customer to ensure their issue was resolved satisfactorily? (medium)
  • How do you prioritize empathy and efficiency when dealing with customer inquiries? (medium)
  • What do you think sets apart exceptional customer service from average customer service? (basic)
  • Describe a situation where you had to adapt your communication style to meet a customer's needs. (medium)
  • How do you handle stress and pressure in a fast-paced customer service environment? (medium)

Closing Remark

As you prepare for interviews for inbound process roles, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach. With the right preparation and confidence, you can excel in this field and build a successful career in the inbound process industry in India. Good luck!

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