10586 Inbound Process Jobs

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0.0 - 3.0 years

2 - 4 Lacs

mumbai suburban, thane, mumbai (all areas)

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Process: Inbound Customer Service Graduate Mandatory Min. 6 mon of sales exp (No freshers) No employment gap over 6 months Cross-sell banking products 9-hour shift between 8AM 8PM 4 rotational week offs/month 6 after confirmation Age:-18 To 32 Yr Required Candidate profile Excellent communication in English Salary:Up to 3.5 LPA (CTC based on interview) How To Apply ? To Scheduled Your Interview Call Or WhatsApp HR Sayali:-9158043197

Posted 12 hours ago

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0.0 - 2.0 years

2 - 2 Lacs

hyderabad

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Role & responsibilities Inbound Calls: Answer incoming calls promptly and professionally. Handle customer inquiries regarding products or support. Resolve customer issues efficiently and escalate unresolved matters to the appropriate department. Provide accurate information and maintain a positive customer experience. Record all call details and customer interactions in the CRM system. Outbound Calls: Make outbound calls to existing or potential customers for sales or follow-ups. Promote products or services and achieve assigned sales or performance targets. Reconnect with inactive or potential clients to generate new business opportunities General Duties: Maintain knowledge of company produ...

Posted 12 hours ago

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0.0 - 5.0 years

3 - 6 Lacs

noida, gurugram, delhi / ncr

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Hiring For International BPO Location - Noida & Gurgaon Salary - 25k - 55k In-hand Lucrative Incentives Both side cabs Complimentry meals* Grad & Undergrad both can apply Freshers can also apply Contact: 8800256129 (Shantanu) 8979391862 (Arya) Perks and benefits Health Insurance cover Cab facilities Meals

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0.0 - 5.0 years

1 - 3 Lacs

mumbai, thane, navi mumbai

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Qualification : HSC or Any graduate / Under graduate Work From Office Location:- Thane West- 400615 Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- 17,000 in-hand to 25,000 in-hand plus incentives. Rotational week off Rounds of Interviews: HR round Operations round Interested can reach out on HR Sakshi:- 8432537262

Posted 12 hours ago

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0.0 - 3.0 years

2 - 2 Lacs

pune

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Job Description: As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their n...

Posted 13 hours ago

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1.0 - 4.0 years

1 - 2 Lacs

mumbai, mumbai suburban, mumbai (all areas)

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Job Title: Customer Service Executive (Inbound Calls) Department: Customer Service Reporting To: Team Lead 1. Job Purpose: The Customer Service Executive (Inbound) is responsible for handling incoming customer queries, complaints, and support requests. The role focuses on delivering excellent service, resolving concerns effectively, and ensuring customer satisfaction. 2. Key Responsibilities (KRAs): Handle inbound customer calls, address inquiries, and provide solutions. Maintain a high level of professionalism and empathy while resolving customer complaints. Ensure first-call resolution (FCR) to minimize repeat inquiries. Log all customer interactions into the CRM system for accurate record...

Posted 14 hours ago

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1.0 - 5.0 years

1 - 3 Lacs

chennai

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We are looking for an enthusiastic Customer Support Executive to join our call center team in Chennai. The ideal candidate should have excellent communication skills in Hindi and English , with prior experience handling inbound service-based calls . Key Responsibilities Handle inbound customer service calls efficiently and professionally. Address customer inquiries, complaints, and service requests. Maintain accurate records of customer interactions and follow up as required. Deliver a positive customer experience through clear and empathetic communication. Work collaboratively with internal teams to resolve customer issues quickly. Required Skills & Qualifications Minimum Experience: 6 mont...

Posted 14 hours ago

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0.0 - 4.0 years

2 - 3 Lacs

bangalore rural, bengaluru

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Greeting from IGT Solutions We are hiring for Chat Process and looking for immediate Joiners Interested candidates can directly be walk-in to our office. Job Responsibility: Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Center policies and procedures Completes any work as assigned by Management Knowledge, Skills and Other Abilities: Strong process orientation High energy...

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0.0 - 3.0 years

1 - 2 Lacs

lucknow

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HELLO, JOBSEEKERS! Greetings from Shining Stars. Inviting applications for Customer Care Executive Profile for one of the BPO at Lucknow Location. Profile - Domestic Process Shifts- Day Shifts/Rotational Shifts Working Days- 6 days Salary- Upto 17k ctc Location- Gomtinagar Any 12th pass-out with excellent English communication can apply. Note-Kindly go through the Job Description before applying. Do not apply if you're not well-versed in spoken English. What you'll do- Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge ...

Posted 15 hours ago

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0.0 - 4.0 years

0 - 3 Lacs

mysuru, bangalore rural, bengaluru

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*Responsible for tech Support/Desk Job/Shift basis *Must have Proficiency in Kannada is mandatory *Must be open to working in shifts and on rotational week-offs *6 Months Contract and based on the performance will convert into full time 9500996913

Posted 16 hours ago

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0.0 - 3.0 years

1 - 3 Lacs

mohali

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Job Title: Customer Support Executive Location: Mohali Salary: Up to 32,000 CTC + 5,000–7,000 Incentives * Rotational Shifts Qualification: 12th Pass and Above * Virtual Interview Required Candidate profile * Rotational Weekend Off * 5 Days Working * Hiring for Voice/chat process Interested candidates can share their resume at : WhatsApp: 7837240363 Email: hr10skywaysolution@gmail.com Perks and benefits cab meal pf

Posted 16 hours ago

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0.0 - 1.0 years

0 - 2 Lacs

hyderabad

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Process: Axis Bank Inbound Voice (Customer Support) Qualification: Intermediate & Above Salary: Freshers: 14000 TH (NAPS) Languages: English & Hindi 6 Days Working 1 rotational week off 2-way cab transportation up to 35 KM radius Nodal point pic & drop Position Summary Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Specialists requires an intimate knowl...

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1.0 - 5.0 years

4 - 4 Lacs

gurugram

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UK Captive Unit Voice Process UG/Grad with 1 year of international BPO exp Salary- 31.7k in hand + Inc 750 pounds of company shares UK Shifts 7.5 hours of login Hybrid after few month Both way cab Location - Gurgaon Note : UAN chck Mandatory Required Candidate profile Minimum 1 year Experience of Customer Service- Voice Process UAN Verification (Stability as per UAN) For more Info : Contact Muskan - 7303558869 ( Call/ Whatsapp) Perks and benefits 3 types of Insurances Both way Cabs & Meal etc

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0.0 - 4.0 years

1 - 3 Lacs

bengaluru

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Role & responsibilities Hiring for Multiple BPO Companies Domestic & International Voice/Non-Voice | Bangalore Are you looking to build a career in the BPO industry? This is your chance to join top-rated companies in Bangalore hiring freshers and experienced candidates for Domestic & International Voice and Non-Voice processes! Process Types Voice Process: Inbound / Outbound Chat Support Customer & Technical Support Email Support Sales & Collections Open Positions Customer Support Executive (Voice / Non-Voice) Technical Support Associate International Call Center Executive Telesales / Telecaller (Domestic BPO) Eligibility Criteria Qualification: 10th / 12th / Diploma / Any Graduate Experienc...

Posted 17 hours ago

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0.0 - 5.0 years

2 - 2 Lacs

thane, navi mumbai, mumbai (all areas)

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We are hiring for Inbound Voice Process Process: Customer Service Process (Visa related queries) Shift Window: 8am to 5pm (Fixed Morning Shift) *Working Days: 5 Week Offs: Sat & Sun Off *HSC/Grad* Voice Selects: Only (Excellent Communication) Note: *Immediate Joiners* Work from Office only Batch Date -13th November'25 Feel free to connect with me Contact: 8657971384 Mail: JuiliD@hexaware.com

Posted 17 hours ago

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1.0 - 3.0 years

2 - 3 Lacs

chennai

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We are looking for any technical background candidates for Chennai location We are welcoming Graduate Freshers as well 6 days working and one rotational week off Salary is Upto 25K CTC Good/medium Telugu and English communication skills required Looking for an Immediate joiners Work from office *Virtual Interviews are available* Kindly Share your CV at *8800904536* ( HR Vanshika Tuteja) Location: Office address: B6, 4th floor, Gateway Office Parks, No. 16, Grand Southern Trunk Rd, Balaji Nagar, New Perungalathur, Chennai, Tamil Nadu 600063

Posted 17 hours ago

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0.0 - 5.0 years

0 - 3 Lacs

gurugram

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Dear Candidates, We're excited to announce that Policybazaar is currently hiring for the position of Customer Service Executive for the Sector 44 Gurugram region. Bulk Walk-in Drive Interview Date: Monday - Saturday Interview Time: 10:30 AM - 4:30 PM Contact Person - HR Rashi -9667761607 Interview Venue: Policybazaar, Plot No 116, Sector 44 , near Huda metro station Job Details: - Responding to customer inquiries via phone, email, and chat. - Providing exceptional support and resolving issues. - Maintaining a positive customer experience Eligibility: - Graduate/Undergraduate - Freshers are welcome - Age criteria: 18 - 30 years - No exams till three months Department: Customer Service Salary ...

Posted 17 hours ago

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0.0 - 4.0 years

2 - 3 Lacs

gurugram

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GoMechanic Headquarters Address & Location - 7th Floor, Tower A, Spaze iTech Park, Sohna - Gurgaon Rd, Block S, Sector 49, Gurugram, Haryana 122018 About the Role We are looking for an experienced and energetic Trainer who can train, guide, and mentor telecalling candidates. The trainer will be responsible for developing communication skills, sales pitch, product knowledge, and confidence among telecalling executives Key Responsibilities Conduct training sessions for telecalling candidates (voice process). Teach effective communication, telephone etiquette, and persuasive sales techniques. Train candidates on customer handling, objection handling, and closing skills. Develop role-plays, mock...

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0.0 - 3.0 years

1 - 3 Lacs

pune

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Position:- Telecalling Outbound Voice Process Department:- Customer Service, Inbound, Outbound Qualification:- HSC or Any graduate / Under graduate Shifts Timing : - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 12,000 to 14,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round How To Apply..? To Scheduled Your Interview Call Or WhatsApp HR Aditya :- 8308125422

Posted 17 hours ago

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0.0 - 5.0 years

2 - 4 Lacs

mohali, chandigarh, zirakpur

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WORK FROM OFFICE!! Deal with customers through chat / voice Handle queries with accuracy and efficiency Maintain high customer satisfaction Identify and escalate issues when required Call/ WhatsApp - HR SHIVAKSHI 7060788176 Required Candidate profile Excellent English Communication skills Rotational shifts - 9 hrs. UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! should be available for Face to Face interview Perks and benefits Cab facility 5 Days working Great Incentives!

Posted 17 hours ago

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1.0 - 2.0 years

1 - 1 Lacs

chennai

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We are Looking for Operations Executive Jobs in Travel Industry Should have Exp in Inbound (or) Outbound calls & VLOOKUP, Hlookup, Pivot Table & Excel Good Communication skills Call 8870813777

Posted 18 hours ago

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0.0 - 3.0 years

2 - 3 Lacs

bengaluru

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UK telecommunication Hiring for customer support Salary - only experience : upto 27k TH Required Candidate profile Shift : UK shift 5 days working 2 day off

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0.0 - 5.0 years

3 - 6 Lacs

bengaluru

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Apply with JobShop, Indias largest BPO recruitment company, and find the best positions in one place. Contact HR Sara- 6360065554 / 9964080000 International Voice SKY Processes (UK) CTC: 3 TO 6 LPA | Location: Brookfield, Bangalore About the Role: Support UK customers across SKY services Upselling, Customer Support, and Semi-Technical assistance. Day-to-Day: Handle inbound/outbound calls for product upgrades, service queries, and basic troubleshooting Explain SKY plans, resolve account or technical issues, and ensure customer satisfaction Log all interactions accurately in CRM and follow process compliance Must-haves: 10th / PUC / Any Graduate Excellent English communication & willingness to...

Posted 18 hours ago

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0.0 - 1.0 years

0 - 2 Lacs

hyderabad

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Responsibilities Answering inbound calls and making outbound calls to customers Providing customer support and resolving their issues Utilizing knowledge of products or services to effectively assist customers Following communication scripts and procedures Ensuring all interactions are recorded and documented accurately Qualifications Excellent verbal communication skills Strong problem-solving and decision-making abilities Ability to handle high volumes of calls in a fast-paced environment Good listening and customer service skills Ability to adapt to different customer personalities and handle challenging situations Basic computer and typing skills Skills Excellent verbal communication Cus...

Posted 19 hours ago

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1.0 - 6.0 years

3 - 8 Lacs

bengaluru

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Job Title: Customer Service Representative Job Location: Bangalore Job Summary: We are looking for a friendly, detail-oriented Customer Service Representative to join our team. This position requires someone with excellent communication skills, a customer-centric attitude, and a problem-solving mindset. As a Customer Service Representative , you will be responsible for interacting with customers via phone, email, chat, or social media to resolve inquiries, assist with issues, and ensure a positive customer experience. Key Responsibilities: Respond to customer inquiries promptly and professionally via various channels (phone, email, live chat, etc.). Provide accurate product or service inform...

Posted 19 hours ago

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Exploring Inbound Process Jobs in India

In India, the inbound process job market is thriving, with numerous opportunities available for job seekers in this field. Inbound process jobs typically involve handling incoming calls, emails, or messages from customers or clients, providing assistance, resolving queries, and ensuring customer satisfaction.

Top Hiring Locations in India

  1. Mumbai
  2. Bangalore
  3. Pune
  4. Hyderabad
  5. Chennai

These cities are known for their booming BPO (Business Process Outsourcing) industry and actively hire for inbound process roles.

Average Salary Range

The average salary range for inbound process professionals in India varies based on experience and skill level. Entry-level positions may start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

In the inbound process field, a career typically progresses as follows: - Customer Service Representative - Senior Customer Service Representative - Team Leader - Operations Manager

Advancement to higher roles often requires gaining experience, developing leadership skills, and demonstrating proficiency in handling customer interactions effectively.

Related Skills

In addition to proficiency in inbound process operations, other skills that are often expected or helpful in this field include: - Excellent communication skills - Problem-solving abilities - Customer relationship management - Multitasking skills - Knowledge of CRM software

Interview Questions

Here are 25 interview questions for inbound process roles:

  • How do you handle a difficult customer? (basic)
  • Can you describe a situation where you went above and beyond for a customer? (medium)
  • How do you prioritize multiple tasks when handling customer inquiries? (medium)
  • What strategies do you use to ensure customer satisfaction? (basic)
  • How do you stay updated on product/service information to assist customers effectively? (basic)
  • Can you explain a time when you had to de-escalate a tense situation with a customer? (medium)
  • How do you handle high call volumes during peak hours? (medium)
  • What metrics do you think are important to track in a customer service role? (medium)
  • How do you handle confidential customer information? (basic)
  • Have you ever dealt with a language barrier when assisting a customer? How did you handle it? (medium)
  • Describe a time when you had to collaborate with a team member to resolve a customer issue. (medium)
  • How do you handle repetitive inquiries from customers? (basic)
  • Can you give an example of a time when you had to learn about a new product/service quickly to assist a customer? (medium)
  • How do you ensure accuracy when documenting customer interactions? (basic)
  • Describe a situation where you had to meet a tight deadline while assisting a customer. (medium)
  • How do you handle irate customers who are dissatisfied with your company's services? (medium)
  • What do you think is the most challenging aspect of working in customer service? (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • Describe a time when you had to handle multiple customer inquiries simultaneously. (medium)
  • How do you handle technical issues when assisting customers with product/service troubleshooting? (medium)
  • Can you give an example of a time when you had to follow up with a customer to ensure their issue was resolved satisfactorily? (medium)
  • How do you prioritize empathy and efficiency when dealing with customer inquiries? (medium)
  • What do you think sets apart exceptional customer service from average customer service? (basic)
  • Describe a situation where you had to adapt your communication style to meet a customer's needs. (medium)
  • How do you handle stress and pressure in a fast-paced customer service environment? (medium)

Closing Remark

As you prepare for interviews for inbound process roles, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach. With the right preparation and confidence, you can excel in this field and build a successful career in the inbound process industry in India. Good luck!

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