14005 Inbound Process Jobs

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0.0 - 5.0 years

3 - 6 Lacs

pimpri-chinchwad, pune

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Job description International Voice/Chat/Blended Process Package upto - 7LPA Contact HR Sakshi Patil-8530691444 Under Graduate/Graduate . Roles and Responsibilities Handle customer queries via phone calls, emails, or chats in a professional and courteous manner. Provide accurate information to customers regarding products/services offered by the company. Resolve customer issues promptly and efficiently while maintaining high levels of satisfaction. Meet performance targets set by the organization for quality, productivity, and sales metrics. Collaborate with team members to achieve common goals and objectives. Desired Candidate Profile 0-5 years of experience in an international BPO environm...

Posted 15 hours ago

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0.0 - 2.0 years

1 - 2 Lacs

mumbai, navi mumbai, mumbai (all areas)

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Process- ETLI IB Process Experience- fresher/experience Good communication skills Salary: 15k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile HSC is mandate Job location - Millennium Business Park, Sector 1, Mahape Navi Mumbai 400710 More Detail Contact HR Mahek - 7030021782 (WhatsApp/Call)

Posted 16 hours ago

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0.0 - 3.0 years

1 - 3 Lacs

mumbai, navi mumbai, mumbai (all areas)

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SBI Inbound Process - Customer Support Shifts: Male - 24/7 rotational | Female - Day shift | 1 weekly off Eligibility & CTC: HSC + 6 months experience - 21K Graduate Fresher - 18K Graduate + 6 months experience - 25K Required Candidate profile Excellent communication skills How To Apply..? To Schedule Your Interview Call Or WhatsApp HR Vaibhavi - 7030024179 Perks and benefits Career Growth

Posted 16 hours ago

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0.0 - 3.0 years

1 - 4 Lacs

mumbai, thane, navi mumbai

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Process:- IDFC Cross Sales Voice Process Location:- Reliable Tech Park, Airoli, Navi Mumbai Requirement: Good Communication Skills Minimum Qualification: HSC (12th Pass) Freshers Welcome Salary: Freshers: Up to 15,000/month Experienced: Up to 25,000/month Rounds of Interviews:- HR round Operations round More details: Contact us Hr Altaf - 7030022471

Posted 16 hours ago

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0.0 - 3.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Job Role: Customer Service Executive - Yes Bank (Inbound Process) Location: Kasarwadawali, Thane (w) Shift: Day Rotational Shifts Week Off: Rotational Salary: 18,000 20,000 (In-hand) + Incentives Transportation: Pick-up and drop facility available from Thane Station Job Description: We are hiring Customer Service Executives for a reputed banking process (Yes Bank). This is an excellent opportunity for both freshers and experienced professionals looking to build a career in banking customer support. Key Responsibilities: Handle inbound/outbound customer calls and resolve queries professionally Provide accurate information regarding banking products and services Maintain high service quality s...

Posted 16 hours ago

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0.0 - 3.0 years

1 - 3 Lacs

mumbai, thane, navi mumbai

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Process - LTFS - Inbound Process/Customer Service -Freshers required -Inbound Voice Process V3 Comms -Rotational week off -Salary - 15,000 in hand -Regional: 16,500 in hand -ROI - HR and Ops only Required Candidate profile Need HSC Pass candidates Immediate Joining ( Fresher) To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person : HR Chaitali - 7030024159 Perks and benefits Competitive salary range

Posted 16 hours ago

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0.0 - 5.0 years

1 - 4 Lacs

mumbai, thane, navi mumbai

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Process:- IDFC Cross Sales Voice Process Location:- Reliable Tech Park, Airoli, Navi Mumbai Requirement: Good Communication Skills Minimum Qualification: HSC (12th Pass) Freshers Welcome Salary: Freshers: Up to 15,000/month Experienced: Up to 25,000/month Rounds of Interviews:- HR round Operations round How to Apply ? To schedule your interview Call or send your CV through WhatsApp Contact Person:- HR Chaitali Mob No:- 7030024159

Posted 16 hours ago

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0.0 - 2.0 years

1 - 3 Lacs

mumbai, thane, navi mumbai

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Process:- Inbound And Outbound Voice Process Fresher/ experience both can apply Min HSC Pass Salary: 14,000 to 20,000 + Incentives Shift timing: 9:30am-6:30pm looking for immediate joiner Required Candidate profile min qualification HSC Location: Thane and Navi Mumbai To Apply / Contact More information HR Chaitali - 7030024159 Perks and benefits High Incentives and growth opportunities.

Posted 17 hours ago

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1.0 - 5.0 years

1 - 2 Lacs

noida, ghaziabad, greater noida

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Company: Tech Mahindra Job location: Noida-- Sector 62 (WFO) Role: Customer Support Associate LOB: Voice Why Join Tech Mahindra? Kickstart your career with a global technology leader! If you are passionate about customer service, have excellent communication skills, and are open to working in rotational shifts, this is the perfect Mega Walk-In Drive- Customer Support| Noida 5 Days Working (2 Split Week-Offs) Rotational Shifts 24*7 (10 hrs including 1 hrs break) Modern, fully equipped office workspace (WFO) Growth-focused environment with continuous learning Key Responsibilities Handle customer queries via voice Provide accurate and timely support Maintain high customer satisfaction and follo...

Posted 17 hours ago

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0.0 - 3.0 years

1 - 3 Lacs

mumbai, thane, mumbai (all areas)

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Process: Pure Customer Service - Inbound Process Qualification: HSC / Graduate Freshers welcome Good Eng comm. is mandatory Salary: 16K In-Hand | 20K CTC Any 9hr shift 9:00AM - 9:00PM | 1 rotational off Interview Rounds: HR - Ops - AMCAT Required Candidate profile Qualification: HSC / Graduate Good Eng comm. is mandatory Location: Wagle Estate, Thane To Apply / Contact For more information Conatct on: HR Rashi - 7030022509 Perks and benefits High Salary Package !

Posted 18 hours ago

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0.0 - 5.0 years

3 - 5 Lacs

jaipur

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WORK FROM OFFICE Hi, We are hiring for a International Voice/Chat Process in Jaipur Job Description: - Provide splendid customer services to customers in a friendly and courteous manner at all times. - Adherence to quality and compliance guidelines. - Ability to take quick decisions and respond to Customer inquiries and ensuring that the Customer's Issues are attended promptly and all their concerns are resolved immediately.. - Customer service background. - Able to work in 24/7 environment. Qualification: Graduates (Full time Degree students not eligible only distance course students) Other Requirements: - Strong Interpersonal, Communication and Listening Skills. - Must possess Excellent Ve...

Posted 18 hours ago

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0.0 - 3.0 years

1 - 3 Lacs

mumbai, thane, navi mumbai

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Job Role: Customer Service Executive - Inbound Voice Process: DBS IB (Customer Service) Eligibility Criteria: Graduate Fresher or Experienced candidates can apply Excellent communication skills mandatory Versant Level 5 required. Salary: Graduate Fresher: 18,000 In-hand | Up to 23,000 CTC Graduate Exp: 22,000 In-hand | 27,000 CTC Shift & Work Schedule Day Shift: Between 8:00 AM - 10:00 PM (9-hour shift) Weekly Off: 1 Rotational Off Key Responsibilities Handle inbound customer queries professionally Provide accurate information and effective resolutions Maintain customer interaction records as per process guidelines Ensure high customer satisfaction and service quality To Apply / contact For ...

Posted 18 hours ago

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0.0 - 3.0 years

2 - 4 Lacs

pune

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Hiring: International Voice Process Pune Location Location: Pune, Maharashtra Experience: Minimum 6 months in BPO (any voice process) Open To: Undergraduate students / Graduates / Freshers Job Type: Full-time Who Were Looking For Excellent communication skills in English Minimum 6 months of BPO voice experience Comfortable speaking with international clients Friendly, confident, and customer-focused Problem-solver with a positive attitude Freshers (undergraduate) with BPO exposure are welcome! Graduate Fresher are welcome! How to Apply Send your updated resume to: [Pinki.Kumari@wns.com] For queries, contact: 7400184690

Posted 19 hours ago

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0.0 - 1.0 years

1 - 3 Lacs

jaipur

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Responsibilities: * Manage incoming customer queries via phone, email & chat * Resolve issues promptly with empathy & accuracy * Maintain high NPS through effective communication skills Office cab/shuttle Health insurance Annual bonus Provident fund

Posted 19 hours ago

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0.0 - 3.0 years

1 - 3 Lacs

bengaluru

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Process: Sales Executive - Malayalam Language Location: Koramangala, Bengaluru Freshers & exp. both can apply Lang: Malayalam (mandatory) Good comm. Required Salary: Upto 21k Inhand Rotational Shift Immediate joiners preferred Required Candidate profile Qualification: Min Hsc Pass Location: Koramangala, Bengaluru Karnataka For More Details Contact: HR Danamma - 7030023171 Perks and benefits Career growth With supportive work environment !

Posted 20 hours ago

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0.0 - 3.0 years

1 - 3 Lacs

mumbai, thane, mumbai (all areas)

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Process: Outbound Sales Executive - Bosch Process Shift Timing: 10:00 AM - 7:00 PM Week Off: Sunday (Fixed) Responsibilities: Make outbound sales calls to potential customers Promote Bosch products/services and explain features & benefits Achieve daily and monthly sales targets Eligibility Criteria : Qualification: Graduate (Mandatory) Experience: Minimum 6 months of sales experience OR Graduate freshers can apply Good communication required Salary: 22,000 In-hand per month Selection Process: HR Round Operations/Client Interview Apply Now, To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Vaibhavi - 7030024179

Posted 20 hours ago

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0.0 - 5.0 years

2 - 4 Lacs

hyderabad, chennai, bengaluru

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Job description - Customer Support Associate (CSA). - Have to resolute customers query over Call & Chat. - Good computer navigational skills. - Handling premium customer - immediate joining - Virtual interview - Male and both can apply Required Candidate profile - Excellent communication skills - Fresher can apply. - Graduate / Undergraduate. - Immediate Joiner - Salary - Upto 30k + Incentive - Should be flexible in 24*7 shifts. Please apply for the job in Naukri.com. We will check & will update you.

Posted 20 hours ago

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0.0 - 5.0 years

2 - 3 Lacs

hyderabad, chennai, bengaluru

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Hi, We are hiring for Domestic Customer support - Voice process Day Shift job Freshers and Experienced both can apply Work location - Chennai, Hyderabad, Hyderabad Direct walk-in interview Sunday fixed off Max Sal 30k take Home + Incentives Immediate joining required Pls call Dhanlakshmi 9514266618 for more info Thanks, Dhanlakshmi 9514266618

Posted 20 hours ago

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0.0 - 3.0 years

1 - 3 Lacs

mumbai, mumbai suburban, mumbai (all areas)

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Tele-Sales Executive - Bajaj Life Insurance - Graduation Required - Freshers & Exp. Both Can Apply - Good Comm. skills in hindi and English - Age: 19 - 35 years - Shift: Rotational Shift & week off - Salary: 15K - 24K + Unlimited Incentives Required Candidate profile Qualification:- Graduation Good comm. skills in hindi and English How To Apply..? To Scheduled Your Interview Call Or WhatsApp HR Pooja - 7030023482

Posted 20 hours ago

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1.0 - 4.0 years

2 - 4 Lacs

mumbai, bhayandar, mumbai (all areas)

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Customer Support - Asian Paint & Chemical (Lead Generation Process) Good Comm. Required. Graduate with min. 1 year of exp. Day shift, 1 rotational week off Salary: 35,000 CTC Immediate Joiners Required Selection: HR - AMCAT (65+) - Operations Required Candidate profile Eligibility: Graduate with 1 year calling experience OR HSC with 3 years calling experience Location: Bhayander (West), Mumbai To Apply / Contact More information HR Rashi - 7030022509 Perks and benefits Friendly and supportive work environment

Posted 20 hours ago

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1.0 - 3.0 years

1 - 4 Lacs

mumbai, thane, navi mumbai

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Role: Digital Relationship Executive - E-Channel Sales Employment Type: Full-time | Directly on Banks Payroll Location: Vashi, Navi Mumbai Qualification: Graduation is mandatory. Experience: Freshers: Welcome to apply (sales inclination preferred). Experienced: 0 - 2 years of experience in outbound sales, telesales, or financial product sales preferred. Experience in banking, insurance, or fintech domains will be an added advantage. Work Schedule: Shift Timings: 9:30 AM - 7:00 PM (rotational shifts) Work Days: 5 days a week (2 rotational week-offs) Compensation: For Freshers: 2.10 LPA (CTC) + Unlimited Incentives For Experienced: 2.79 LPA (CTC) + Unlimited Incentives ( Up to 27,000 Inhand) W...

Posted 20 hours ago

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0.0 - 3.0 years

1 - 3 Lacs

pimpri-chinchwad, pune

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Process: Customer Support / Telecaller - BPO Voice Process Location: Wadgaon Sheri,Pune Roles & Responsibilities: Handle inbound/outbound customer calls professionally. Resolve customer queries, concerns, and service requests. Provide clear and accurate information to customers. Eligibility: Qualification: 12th Pass / Any Graduate Gender: Male & Female both can apply Experience: Fresher / Experienced Joining: Immediate Joiners Preferred Salary : Salary: Upto 14,000 In-Hand Incentives: Unlimited incentives Shift: 9.30am to 6.30pm | Rotational Week Off How to Apply ? To schedule your interview call or send your CV through WhatsApp Contact No: HR Sanika - 7030023279

Posted 21 hours ago

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1.0 - 6.0 years

1 - 3 Lacs

thane, navi mumbai, kalyan

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* *Hiring for Multiple BPO Processes Immediate Joiners Only!** Hello Job Seekers, Were back with exciting **BPO** opportunities for **Voice, Non-Voice & Technical Support** roles! **Openings for:** Travel Process **Voice / Customer Support** Customer Service **Inbound/Outbound Calling (Voice)** Chat / Blended Process – **Email & Chat (Non-Voice)** Medical / Healthcare Billing – **Back Office / Semi-Voice** Banking / Bank Payroll – **Customer Assistance / Verification** Technical / IT Support – **BPO Voice Tech Support** ** Requirements:** HSC / Graduate – Freshers & Experienced both welcome **Excellent English communication skills** Comfortable with rotational shifts (majority night shifts) ...

Posted 21 hours ago

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0.0 - 3.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Customer Support Executive - SBI Renewal Process Qualification:MIn. HSC Pass Exp.: Freshers can apply Avg. comm. skills required Shift: 9:30AM - 6:30PM 6 days work | Rotatinal Off Salary: 14,500 In-hand Immediate Joiners Preferred Required Candidate profile Qualification:MIn. HSC Pass Exp.: Freshers can apply Avg. comm. skills required Location: Turbhe, Navi Mumbai More Detail Call: HR Neha - 8637721095 Perks and benefits Career Growth Opportunity !

Posted 21 hours ago

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0.0 - 3.0 years

1 - 4 Lacs

mumbai, thane, navi mumbai

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Process:- SBI Renewals Process | NON - Sales Voice Process -Role: Reminder Calls -Fresher & Exp both can apply. -Salary: 14,500 In-hand -Qualification: Minimum HSC -Comms: Average to Good -Shift: 9:30 AM - 6:30 PM -Week Off: Rotational Required Candidate profile Qualification: Min HSC Location: Turbhe, Navi Mumbai To schedule your interview Call or send your CV through WhatsApp HR Neha - 8637721095 Perks and benefits Immediate Joiners - Same day joining available!

Posted 21 hours ago

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Exploring Inbound Process Jobs in India

In India, the inbound process job market is thriving, with numerous opportunities available for job seekers in this field. Inbound process jobs typically involve handling incoming calls, emails, or messages from customers or clients, providing assistance, resolving queries, and ensuring customer satisfaction.

Top Hiring Locations in India

  1. Mumbai
  2. Bangalore
  3. Pune
  4. Hyderabad
  5. Chennai

These cities are known for their booming BPO (Business Process Outsourcing) industry and actively hire for inbound process roles.

Average Salary Range

The average salary range for inbound process professionals in India varies based on experience and skill level. Entry-level positions may start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

In the inbound process field, a career typically progresses as follows: - Customer Service Representative - Senior Customer Service Representative - Team Leader - Operations Manager

Advancement to higher roles often requires gaining experience, developing leadership skills, and demonstrating proficiency in handling customer interactions effectively.

Related Skills

In addition to proficiency in inbound process operations, other skills that are often expected or helpful in this field include: - Excellent communication skills - Problem-solving abilities - Customer relationship management - Multitasking skills - Knowledge of CRM software

Interview Questions

Here are 25 interview questions for inbound process roles:

  • How do you handle a difficult customer? (basic)
  • Can you describe a situation where you went above and beyond for a customer? (medium)
  • How do you prioritize multiple tasks when handling customer inquiries? (medium)
  • What strategies do you use to ensure customer satisfaction? (basic)
  • How do you stay updated on product/service information to assist customers effectively? (basic)
  • Can you explain a time when you had to de-escalate a tense situation with a customer? (medium)
  • How do you handle high call volumes during peak hours? (medium)
  • What metrics do you think are important to track in a customer service role? (medium)
  • How do you handle confidential customer information? (basic)
  • Have you ever dealt with a language barrier when assisting a customer? How did you handle it? (medium)
  • Describe a time when you had to collaborate with a team member to resolve a customer issue. (medium)
  • How do you handle repetitive inquiries from customers? (basic)
  • Can you give an example of a time when you had to learn about a new product/service quickly to assist a customer? (medium)
  • How do you ensure accuracy when documenting customer interactions? (basic)
  • Describe a situation where you had to meet a tight deadline while assisting a customer. (medium)
  • How do you handle irate customers who are dissatisfied with your company's services? (medium)
  • What do you think is the most challenging aspect of working in customer service? (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • Describe a time when you had to handle multiple customer inquiries simultaneously. (medium)
  • How do you handle technical issues when assisting customers with product/service troubleshooting? (medium)
  • Can you give an example of a time when you had to follow up with a customer to ensure their issue was resolved satisfactorily? (medium)
  • How do you prioritize empathy and efficiency when dealing with customer inquiries? (medium)
  • What do you think sets apart exceptional customer service from average customer service? (basic)
  • Describe a situation where you had to adapt your communication style to meet a customer's needs. (medium)
  • How do you handle stress and pressure in a fast-paced customer service environment? (medium)

Closing Remark

As you prepare for interviews for inbound process roles, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach. With the right preparation and confidence, you can excel in this field and build a successful career in the inbound process industry in India. Good luck!

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