Executive-Customer Care Voice-Inbound

Responsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care scope of work.

Role & responsibilities

• Provide Superior Customer Experience on Calls to Consumer Card Members

• Resolve all Customer Queries and Follow Established Procedures as Appropriate

• Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members

• To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines

• Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times

• Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries

• Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.

• Excellent Verbal Communication.

Preferred candidate profile

• Undergraduate or Graduate (any stream)

• Freshers and experienced candidates both can apply

• Good communication skills in English (written & verbal)

• Fresher and experienced both can apply.

• Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations

• Demonstrated Dependability/Self Motivating Skills. Change Management Ability

• Demonstrated Ability to Work effectively within a Team Environment as well as independently

• Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)

• 24/7 & Rotational shifts including night shifts

• Hybrid environment

• Strong Interpersonal Communication and Comprehension Skills

• Candidate should be comfortable with 24*7 working environment.

Perks & Benefits

• Salary upto 6 LPA

• 16k - 45 K Inhand

• 2500-3500 Monthly Incentive Variables

• Lucrative incentives

• Night Shifts

• 24*7 Shifts

• 5 days working

• Roster Off

• Both side transport facility.

To get your interview scheduled contact below:

• Harshmeet Kaur 9810963815

• Twinkle 9910978408

• Minakshi Bisht 9810898521

• Sujata 9810963162

• Sakshi Jain 9910986621

• Vanshika Dalal 9319001798