10 After-Sales Service Jobs

Job Description: Store Manager Sales & Service Operations Company: DAO EVTech Private Limited Locations: Kolhapur, Ichalkaranji Department: Retail Sales & After-Sales Service Reporting To: Regional Operations Manager Employment Type: Full-Time About DAO EVTech Private Limited: DAO EVTech Private Limited is a next-generation electric vehicle (EV) brand focused on innovation, eco-friendly mobility, and customer satisfaction. As we expand our dealership footprint across India, we are hiring Store Managers to lead and manage our EV showrooms and service centers in Kolhapur and Ichalkaranji. Position Overview: The Store Manager will be responsible for the overall management of the DAO EVTech dealership, including vehicle sales, after-sales service, team supervision, and ensuring a top-notch customer experience. The ideal candidate should have a strong understanding of the local automobile market and excellent leadership skills. Key Responsibilities: Run the assigned Store/s Profitable manner. The responsibility including, but not limited to, Store Setup, Sales, Marketing, Manpower, Operations aspects of the Store. Sales & Customer Engagement Achieve monthly sales targets through effective customer interaction, lead conversion, and field campaigns. Ensure excellent customer experience from inquiry to delivery, including test rides, documentation, and handovers. Promote new product launches, features, and financing options. Service Operations Oversee daily operations of the service workshop. Monitor service quality, turnaround times, spare parts inventory, and warranty claims. Resolve escalated service issues and ensure customer satisfaction. Team Management Recruit, train, and manage sales executives, service advisors, and technicians. Set individual and team KPIs; regularly track performance and provide feedback. Store Operations Manage inventory of vehicles, accessories, and spare parts. Maintain showroom display standards, cleanliness, and branding as per DAO EVTech guidelines. Handle billing, invoicing, RTO coordination, and insurance documentation. Reporting & Compliance Submit daily/weekly sales and service reports to the regional office. Ensure adherence to all company policies and compliance with legal/regulatory requirements. Required Qualifications: Graduate in Business, Automotive, or related field (MBA preferred) Minimum 3 years of experience in Automobile Dealership Sales Strong communication, team leadership, and customer service skills Local language fluency: Marathi and Hindi (English is an advantage) Familiarity with EV technology, service tools, and local RTO procedures Preferred Attributes: Past experience in a two-wheeler or electric vehicle showroom Passionate about sustainability and electric mobility Proactive, organized, and target-oriented Benefits: Competitive salary + performance incentives Training and career growth opportunities with DAO EVTech Access to the latest EV technology and service infrastructure Supportive and energetic work environment How to Apply: Interested candidates can send their CV to hr@daoev.com [DAO EVTech:9502531505]

• Installation & commissioning of pharma and cosmetic and food packaging machines • After sales service support for secondary packaging machines, labelling machines etc. Required Candidate profile • Having minimum work experience of 2-4 years in packaging machines manufacturing company or worked in Pharma industry for blister & cartoning machines/ bundling/wrapping/ end of packaging machines.

Key Responsibilities: Drive sales and achieve targets for Hathways telecom and electronic products. Build and maintain strong customer relationships to ensure repeat business. Identify and pursue new business opportunities in the Bengaluru market. Provide excellent after-sales service and support. Prepare and deliver sales presentations to clients. Requirements: Proven track record in sales and marketing. Strong communication and negotiation skills. Ability to work in a fast-paced environment and achieve targets. Self-motivated and customer-focused attitude.

Description We are seeking a motivated and results-driven HVAC Sales Representative to join our team in India. The ideal candidate will have a passion for sales and a strong understanding of HVAC systems, helping clients find the best solutions for their needs. Responsibilities Identify and generate new sales leads through various channels. Conduct product presentations and demonstrations to potential clients. Develop and maintain strong relationships with existing clients. Prepare and deliver sales proposals and negotiate contracts. Stay updated on industry trends and competitor activities to effectively position products. Collaborate with the technical team to ensure customer requirements are met. Skills and Qualifications 1-2 years of experience in HVAC sales or related field. Strong communication and interpersonal skills. Ability to analyze customer needs and provide appropriate solutions. Knowledge of HVAC systems and products. Strong negotiation and closing skills. Ability to work independently and as part of a team.

Lead and manage installation, commissioning, and after-sales service activities for Walk-in Cold Rooms.Oversee the installation and assembly of PUF/PIR insulated panels, ensuring accurate fitment and adherence to quality standards. Required Candidate profile • Comprehensive knowledge of PUF/PIR panel installation methods and quality requirements. • Expertise in refrigeration systems including Semi-Hermetic,Hermetic,Water-cooled,Air-cooled,and Rack systems

Customer Service & Support Provide customer service via phone calls and chats. Effectively deal with customers, identify, and assess customer needs to achieve satisfaction. Take care of after-sales services. Build sustainable relationships and trust with customer accounts through open and interactive communication. Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Refer unresolved customer grievances or special requests to designated departments for further investigation.

1. After-Sales Support: Act as a primary point of contact for clients post-project completion. Provide timely and effective resolution to customer queries and concerns. Conduct regular follow-ups to ensure customer satisfaction and address any issues promptly. 2. Service Coordination: Coordinate service activities related to gas projects, ensuring seamless execution. Collaborate with internal teams and external service providers to schedule and manage service appointments. Develop and maintain a comprehensive service schedule and database. 3. Sales Responsibility for AMC and Service Packages: Identify opportunities to promote and sell Annual Maintenance Contracts (AMC) and service packages to existing customers. Work closely with the sales and marketing teams to design attractive service offerings and campaigns. Build strong relationships with clients to understand their needs and propose tailored AMC and service solutions. Drive revenue growth by achieving targets for AMC and service package sales. Provide feedback on customer requirements to refine and improve service offerings. Page 1 020-2687 2777/888/999 | info@punegas.com | Plot No. 98/A-30, Hadapsar Industrial Estate, Pune, Maharashtra 411013 www.punegas.com 4. Technical Assistance: Offer technical support to clients and troubleshoot issues related to gas systems. Collaborate with the technical team to ensure quick problem resolution. Conduct training sessions for clients on the proper usage and maintenance of gas systems. 5. Documentation and Reporting: Maintain detailed records of scheduled service activities, client interactions, and issue resolutions. Generate periodic reports on after-sales service and AMC sales performance for management review. Keep records of customer interactions in the CRM system. 6. Continuous Improvement: Identify areas for process improvement in after-sales service, coordination, and AMC sales strategies. Provide feedback to the sales teams regarding customer needs and market insights. Propose and implement enhancements to optimize customer satisfaction, operational efficiency, and revenue generation. Qualifications and Experience: • Bachelors degree in related field. • Proven experience in after-sales service, support coordination, and sales of AMC/service packages. • Excellent communication and interpersonal skills. • Detail-oriented with strong organizational and multitasking abilities. • Ability to work collaboratively in a fast-paced environment. • Strong technical aptitude and understanding of gas systems is a plus. To apply, please submit your resume and a cover letter detailing your relevant experience and why you believe you are the right fit for this role to hr@punegas.com

Role Name: Junior Relationship Manager Work Outline: Building new relationships & cultivating existing ones with tile contractors in a structured module provided by the company. For sales, close coordination with the accounts and operations team is required to ensure timely delivery and collections within the desired time. Ensuring Regular meet-ups with stakeholders and adherence to service quality after-sales policies in the field, as per the company's established policy. Ensuring NPS is extremely high and the recurring accounts % is above 90. Ensuring a weekly quota of x’ ground visits is met at the client location to understand requirements, mitigate problems, and communicate about new products. Must-haves: A bachelor's / Diploma degree + Have at least 1-2 Years of working experience. (MBA from a tier 2 at least) Excellent hold in English and Hindi. (Speaking + Writing) Proficiency in Google Suite - including Sheets and Docs. Experience in the field of sales will be preferred. (Cement, paints & similar mix chemicals/ cementitious products are a plus ) Why Join Us ? - High Growth ( Company is in the hyper-growth phase, if there is the right intent, learning will be explosive ) High levels of ownership, autonomy & freedom Meritocratic culture Access to the Founding team in the flat hierarchy (ex IIT, IVY league dropouts,& advisors who were top executives in top Indian companies - UltraTech, JSW, etc.) Work-perks: We believe in wealth creation. ESOPs are guaranteed. Half-yearly appraisals Monthly salary or incentive can be increased up to 2x in 6 months, based on learning, growth, and performance. Skill development Stipend ( Workshops/ Courses/ Books ) - 100% covered. We are adventurous. Sporting events, Hiking, and go-karts will be in the “quite often bucket.” Whereas Scuba diving, Trekking, or Yoga retreats on completion of the specific milestone. Who should apply: Learning attitude & inherently curious individuals. Should be grounded & hands-on. Compassionate & Empathetic human being Should value excellence & have a warrior spirit.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting application for the role of Senior Manager - Supply Chain Management Responsibilities The person is responsible for providing deep subject matter expertise in their given area of expertise across supply chain . This person will provide mentorship and leadership to delivery project teams, facilitate workshops and strategy sessions, tease out business requirements, and act as a trusted advisor to clients. They will contribute to the development of various service offerings and thought leadership through white papers, podium events, and industry publications. Th is person will also provide oversight to maintain the consistency of quality and delivery across a global team. They will have the opportunity to help shape the future through increased exposure and collaboration with other industry leaders in top positions, consulting roles and/or innovative technology partners. Primary responsibilities include: Direct experience with after-sales service such as service parts management, field service, technical support, root cause analytics and technology solutions Ability to distill detailed or complex issues into succinct plans at an executive level Help clients understand our transformation delivery approach and build client confidence for successful engagements Acts as a steering committee member and executive sponsor on strategic engagements with key clients Understand our deployment methodology , lead projects driving measurable financial and operational client outcomes, and ensure compliance across engagements Monitor multiple project budgets, project forecasts, and compliance with department policies on project governance Aid in the development of proposals and SOWs Develop consulting team members in supply chain , client management, financial management , and client value delivery Contribute to firm development activities such as recruiting, retention and professional development Qualifications we seek in you! Minimum Qualifications The ideal candidate will have a proven track record for success and is known for their leadership, quality work and expertise within the supply chain arena. They need to have passion for driving change and innovation, invigorating a team, and building bridges to improve the value that is being delivered to clients. Demonstrated experience within a consulting environment, or relevant industry experience aligned to supply chain Delivery of solutions to clients at the strategic level with proven understanding of the underlying financial, business and organizational issues Knowledge and experience delivering projects involving strategy, process, analytics and technology and digital interventions Go-getter who is driven to develop business relationships with target clients and transform relationships and opportunities into successful projects Confident, charismatic teammate who is hands-on and has an approach that is naturally inclusive and collaborative Preferred Qualifications Leadership experience and an ability to attract, build, and mentor talent in a collaborative environment Ability to develop creative solutions to client problems based on business requirements Energy and passion about serving clients, continual learning and personal resilience Experience with Salesforce and predictive analytic platforms Location and Travel Candidates may be based anywhere within a reasonable distance of a major airport. The nature of our business requires travel to client locations. Travel tends to fluctuate depending on specific project and client needs but typically is in the range of 25-50%. About Us Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on , Facebook, LinkedIn, and YouTube. Furthermore , please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Position Overview: As a Customer Technical Support Executive, you will play a critical role in ensuring the seamless after-sales experience for our customers. You will be responsible for addressing quality complaints and sales queries, promptly resolving issues, and managing a team dedicated to customer satisfaction. This position offers an exciting opportunity to leverage your technical expertise and leadership skills in a dynamic, product-based environment, contributing to the success and growth of the company. Key Responsibilities: Ensure excellent after-sales service by attending to quality complaints and resolving customer queries promptly. Handle customer support for product-related issues, ensuring timely resolution and customer satisfaction. Manage a team of sales and service department members to ensure high-quality service and customer satisfaction. Address and resolve product issues effectively, ensuring customer needs are met consistently. Qualifications: Diploma or Graduate in Engineering/Science/Management. Minimum 5 years of experience in a similar role, preferably in a product-based organization. Experience in handling customer queries and ensuring quality customer support. Strong communication and problem-solving skills.