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Wooden Street logo

Senior Executive-Customer Support

1 - 4 years

1 - 4 Lacs

Bengaluru / Bangalore, Karnataka, India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Customer Needs Assessment After-Sales Service Customer Relationship Management Order Management Complaint Resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Service & Support Provide customer service via phone calls and chats. Effectively deal with customers, identify, and assess customer needs to achieve satisfaction. Take care of after-sales services. Build sustainable relationships and trust with customer accounts through open and interactive communication. Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Refer unresolved customer grievances or special requests to designated departments for further investigation.

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Wooden Street
Wooden Street
www.woodenstreet.com

Furniture

New Delhi

51-200 Employees

64 Jobs

    Key People

  • Manish Gupta

    Co-Founder & CEO

  • Ankita Jain

    Co-Founder & COO

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