Role & responsibilities Understand the Selection criteria of product Images for cataloging purpose. Create a portfolio of images by reviewing the project pipeline and anticipating the photo needs. Identify relevant images, edit images to make them more appealing, and arrange them in a suitable layout as instructed by the Superiors. Edit photos to achieve highest quality through color correction using software such as Photoshop etc. Execute standard photography editing procedures including image editing techniques, tools, processes, and guidelines. Enhance up-to-date knowledge of product trends, photography/imaging technology to enhance product photo presentation. Observe competitors offerings and understand advanced technological developments in software and hardware that relates to photo editing. Assist in conducting market research to gather a detailed and in depth understanding of market trends and report the same. Provide technical support to team members in Merchandising Department. Ensure adherence to branding policy of Malabar Group and comply to the organizational goals, guidelines and specifications.

Liaison with Store Heads and solve CRM related gapes. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complaint management, ensuring swift resolution and customer retention. Drive digital leads through strategic initiatives, optimizing lead generation channels. Develop and implement target-setting strategies for stores to achieve performance goals. Streamline report management for comprehensive insights into operational performance. Coordinate upcoming campaign details for effective campaign management. Design and execute customer engagement programs to foster brand loyalty. Provide comprehensive CRE training to enhance customer service excellence. Spearhead the implementation and adoption of CRM systems in new stores. Lead the hiring and induction process for Customer Relationship Executives (CRE) to build a skilled team. Own customer quality for the region, ensuring high levels of data fill rate on CRM. Establish rewards and recognition programs to motivate and retain high-performing staff. Ensure meticulous customer data management to support targeted marketing efforts. Process improvement suggestions wherever required, to improve customer experience, sales or efficiency.

Sort and grade diamonds and polki stones based on quality, size, cut, clarity, and color. Ensure accurate classification of gemstones to meet quality standards. Inspect gemstones for defects or imperfections before final approval. Role & responsibilities

Role & responsibilities Assortment of color stones, diamonds, and polki, ensuring accurate grading and sorting. Ensure gemstones are classified correctly by quality, size, color, and clarity. Verify gemstones for quality before processing or dispatching. Train and guide junior assorters to maintain consistent quality in the Collaborate with the QC team to address any quality concerns.

Role & responsibilities Sort and grade color stones based on quality, size, color, and clarity. Ensure accurate classification of gemstones following set standards. Verify gemstones for defects or inconsistencies before final sorting. Work closely with the QC team to ensure the highest quality standards are met.

Openings for Nagpur Location Interview Dates: 12 & 13th May, 2024 (Monday & Tuesday) Interview Time: 11.00 AM TO 6.00 PM Interview Location: Malabar Gold and Diamonds Showroom, OMKAR PLAZA PLOT, 3, W High Ct Rd, near UNION BANK, Dharampeth Extension, Dharampeth, Nagpur, Maharashtra 440010 Opening for the following Designations: Store Managers Assistant Sales Manager Sales Executive Guest Relation Executive Contact Details - 8089215916

Contact HR:- SREEPRIYA M.M HR DEP MALABAR GROUP HEAD QUARTERS, CALICUT 7306119610 Job Description To effectively manage the sales, operations, marketing & administration of the Showroom & understand sales, profitability and other business targets and the achievement methodology. Understand the sales data analysis process of the showroom. Suggest sales efficiency, quality improvements and cost optimization benchmarking leading practices. Maintain the stock level and its replenishment as per the sales and customer preferences. Interact with customers and understand their requirements, buying patterns and ensure that they are served as per the Brand Promise. Understand the company Standard Operating Procedures (SOPs). Suggest measures for cost savings through implementation of process understand sales, product, customer purchase behavior, market trend

Role & responsibilities, Greet and receive customers in a welcoming manner and engage with them to understand their requirements. Cater to customer requirements as per their need, by showcasing products to make the sale by influencing customers buying decision. Learn & understand the sales procedures and acquire product knowledge. Be punctual in the work, strictly follow the code of conduct of the company and get familiar with personnel duties. Observe sales representatives and emulate their sales management processes to meet set targets. To proactively assist the Sales executives and other managers to obtain real and sustained, continuous improvement. Assist the customer when there is a sales return or repair work. Calculate & prepare the estimate of the products selected upon making the sale. To achieve the category wise sales target for the allocated section and suggest solutions to enhance stores profit. Learn billing procedures. Learn about products and business policies of Malabar Gold and Diamonds. Take initiative to learn about the products and services provided by the competitors, latest trends in the market and update product knowledge. Food & Accommodation Provided.

Roles and Responsibilities Collaborate with senior graders to develop accurate reports on stone grades and recommendations for pricing. Analyze the characteristics of each stone to determine its carat weight, cut, color, clarity, and overall quality. Use specialized equipment such as loupes, microscopes, and gem scopes to inspect stones for inclusions, blemishes, and other defects. Conduct thorough examinations of diamonds and jewelry pieces to determine their quality, authenticity, and value.

Roles and Responsibilities Identify and grade gemstones based on factors such as color, clarity, cut, and carat weight. Maintain a high level of accuracy when grading stones using specialized equipment like loupes or microscopes.

Evaluate individual and organizational development needs to deliver appropriate e-learning courses. Ensure that the company meet its objectives by developing & implementing high impact learning & development programs Create training plans to ensure that all employees have the required competencies to excel in their roles. Deliver training to various verticals of the business and work with various stakeholders to coordinate and organize training sessions. Make necessary revisions in the training programs (content, delivery mechanism, topics, etc.) based on the feedback and evaluation outcomes to optimize & improve the impact of L&D initiatives Establish strong partnerships with the business to gain a strong understanding of current business issues and opportunities, as related to learning and development. Develop the training content and implement various learning methods companywide (e.g.: coaching, job-shadowing, online training, e-learning) which cater to the training needs and goals of employees. Responsible for rolling out L & D programs for the supervisory and managerial level employees across corporate and regions in India. Create customized development plans for high potential employees identified by the Business to equip them to take on leadership roles in the future. Assist in designing targeted interventions for leadership development and succession planning to build a robust talent pipeline for the organization.

Job Description To effectively manage the sales, operations, marketing & administration of the Showroom & understand sales, profitability and other business targets and the achievement methodology. Understand the sales data analysis process of the showroom. Suggest sales efficiency, quality improvements and cost optimization benchmarking leading practices. Maintain the stock level and its replenishment as per the sales and customer preferences. Interact with customers and understand their requirements, buying patterns and ensure that they are served as per the Brand Promise. Understand the company Standard Operating Procedures (SOPs). Suggest measures for cost savings through implementation of process understand sales, product, customer purchase behavior, market trend Contact HR:-Anjitha CM Senior HR Executive 8714506916 MALABAR GROUP HEAD QUARTERS,CALICUT

Functional Responsibilities Monitor dedicated ticket queues to track incoming issues and ensure tickets are assigned to appropriate resources for troubleshooting and resolution. Continuously oversee ticket queues to maintain compliance with Service Level Agreements (SLAs) and ensure timely resolution of issues. Identify and escalate tickets that fall outside the defined scope to the Service Desk or relevant teams for appropriate handling. Ensure associated tickets are correctly linked to parent tickets, facilitating efficient tracking and follow-up once the incident is resolved. Properly assign tickets based on issue severity and facilitate the allocation of resources according to workload distribution to optimize efficiency. Use appropriate tools and methodologies to diagnose and resolve end-user support queries, restoring systems and networks to optimal performance levels. Coordinate setup activities for IT devices and systems, ensuring smooth installation and monitoring their performance to prevent or limit service disruptions. Develop and maintain support documentation to assist IT teams and end-users in troubleshooting and minimizing the impact of unexpected outages. Generate and share regular reports with management and stakeholders, providing insights into ticket statuses, resolution trends, and overall service desk performance. Document and update Standard Operating Procedures (SOPs) for assigned areas, ensuring consistency and efficiency in IT support operations. Perform additional duties as assigned by IT management, adapting to evolving needs and priorities in a dynamic IT service environment.

Role & responsibilities Verify BOQ received from Design Department and ensure that all electrical materials are available as mentioned and report in case of any discrepancies. Prepare & place purchase requests of electrical materials with respective quantities as per the electrical layout and site requirement to the supervisor for placing order to purchase dept. Coordinate with purchase dept. for material delivery and oversee the correct usage of materials. Check electrical drawing, and execute electrical works as per the drawings and explain contractor the way to do the work. Supervise electrical work & coordinate with site engineers for site work and material delivery. Coordinate electrical work during the inauguration of new stores and carry out plans for electrical wiring for well-functioning lighting, intercom, and other electrical systems. Take final electrical measurements with contractor after completion of work to ensure compliance with companyand industry guidelines. Prepare electrical load details according to the drawing, finalize ups and DG capacity as per the load. Act as an electrical inspectorate of MGD project works & conduct liaising with KSEB department. Check electrical bills with rate and site certification. Responsible for electrical maintenance work at site by reviewing blueprints or technical diagrams. Troubleshoot electrical issues with the appropriate utilization of relevant testing devices. Perform joint measurement of work and verify contractors execution bills to oversee proper completion of work.

Role & responsibilities Responsible for the achievement of marketing conversion targets by executing marketing strategies of the company. Assist in the collection of leads from different sources of prospective weddings and develop a database of potential customers. Accompany the Marketing Manager in visiting high net worth customers to convince them to make purchases from Malabar. Make customer visits based on the leads assigned by the marketing manager and ensure that the visit details are updated in the CRM software. Update showroom staff on the relevant information of leads convinced for making purchases in a timely manner. Provide information on the lead visits to the tele caller for the timely update of the same in the CRM software. Plan follow-up of potential customers according to the lead data, age, and by considering other factors. Participate in-store sales to understand various products, product offerings, pricing, and customer preferences. As part of the CSR initiative of the stores, check the eligibility of applicants to various charitable schemes introduced by the organization.

Contact HR:- SREEPRIYA M.M HR DEP MALABAR GROUP HEAD QUARTERS, CALICUT 7306119610 Job Description To effectively manage the sales, operations, marketing & administration of the Showroom & understand sales, profitability and other business targets and the achievement methodology. Understand the sales data analysis process of the showroom. Suggest sales efficiency, quality improvements and cost optimization benchmarking leading practices. Maintain the stock level and its replenishment as per the sales and customer preferences. Interact with customers and understand their requirements, buying patterns and ensure that they are served as per the Brand Promise. Understand the company Standard Operating Procedures (SOPs). Suggest measures for cost savings through implementation of process understand sales, product, customer purchase behavior, market trend

* Execute end-to-end recruitment process for employees within the Region/Business. * Do onboarding of new employees by providing them the required information and resolving any queries in order to have a smooth onboarding process as and when required. * To assist in the registration of PF and ESI of new joiners in the Region/Business. * To assist in the attendance regularization of employees and support payroll process by completing it within the specified TAT. * Assist the functional leaders and managers in the performance management process such as maintaining clear documentation of goals (KPIs), facilitating the appraisals, moderation conversations, etc. * Understand employee issues and concerns by enquiring, exploring and reviewing the data provided by the employee. * Monitor adherence to standard labour laws and guidelines. * Assist in conducting exit interview.

Role & responsibilities : Ensuring compliance with labor laws Managing HR systems and databases Preparing FNF Improving employee relations Administering employee engagement Preferred candidate profile Perks and benefits

Role & responsibilities Oversee procurement, assortment, and QC in the gemstone hub Manage gemstone sourcing, vendor negotiation, and cost optimization Ensure proper use of grading equipment Implement quality control Optimize inventory tracking Preferred candidate profile

Monitor dedicated ticket queues to track incoming issues and ensure tickets are assigned to appropriate resources for troubleshooting and resolution. Continuously oversee ticket queues to maintain compliance with Service Level Agreements (SLAs) and ensure timely resolution of issues. Identify and escalate tickets that fall outside the defined scope to the Service Desk or relevant teams for appropriate handling. Ensure associated tickets are correctly linked to parent tickets, facilitating efficient tracking and follow-up once the incident is resolved. Properly assign tickets based on issue severity and facilitate the allocation of resources according to workload distribution to optimize efficiency. Use appropriate tools and methodologies to diagnose and resolve end-user support queries, restoring systems and networks to optimal performance levels. Coordinate setup activities for IT devices and systems, ensuring smooth installation and monitoring their performance to prevent or limit service disruptions. Develop and maintain support documentation to assist IT teams and end-users in troubleshooting and minimizing the impact of unexpected outages. Generate and share regular reports with management and stakeholders, providing insights into ticket statuses, resolution trends, and overall service desk performance. Document and update Standard Operating Procedures (SOPs) for assigned areas, ensuring consistency and efficiency in IT support operations.