Role & responsibilities I. Digital Strategy & Planning Develop and implement comprehensive digital marketing strategies aligned with brand goals. Manage the brands online presence across all digital platforms. II. Social Media Management Oversee day-to-day management of social media channels (Instagram, Facebook, YouTube, LinkedIn, Pinterest, etc.). Develop engaging, original content and campaigns to grow followers and drive engagement. Monitor trends and conversations; respond to followers in a timely and brand-appropriate manner. III. Content Development & Coordination Collaborate with creative teams, photographers, and influencers to create high-quality visual and written content. Plan and maintain a content calendar for product launches, events, and promotions. IV. Performance Marketing Plan and execute digital ad campaigns (Google Ads, Meta Ads, etc.) with a focus on ROI. Work with agencies or in-house teams to optimize campaigns for traffic, leads, and conversions. V. Analytics & Reporting Track, analyze, and report key performance metrics (KPIs) across digital channels. Use data-driven insights to refine strategies and improve performance. VI. Influencer & Community Engagement Identify and collaborate with influencers and brand ambassadors aligned with the luxury space. Foster online community engagement through contests, UGC campaigns, and brand stories. VII. E-Commerce Support Coordinate with e-commerce and CRM teams to support online sales, promotions, and customer experience. Preferred candidate profile • Bachelors degree in Marketing, Communications, Digital Media, or related field. • 7-10 years of proven experience in digital marketing and social media management, preferably in the luxury, fashion, or lifestyle sector. • Strong understanding of digital and social media platforms, tools, and best practices. • Experience with performance marketing platforms (Google Ads, Meta Business Suite, etc.). • Proficiency in analytics tools (Google Analytics, Meta Insights, etc.). • Excellent written and visual communication skills. • Creative mindset with a passion for luxury branding and storytelling.

Role & responsibilities I. Monthly and Quarterly Business Performance Dashboards Create visual and data-driven dashboards (using Excel, Power BI, or Tableau) to present key business metrics like sales, footfall, conversion rates, inventory movement, and profitability. Ensure leadership has real-time visibility on performance across stores, product categories, and marketing efforts. II. Strategic Project Presentations and Reports for Management Prepare in-depth business review presentations for the leadership team, including analysis of strategic initiatives, opportunities, and risks. Support board meetings and investor discussions with relevant reports and data insights. III. Benchmarking and SWOT Analyses Evaluate how the company performs in comparison to key competitors or industry standards (benchmarking). Conduct SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to guide strategic planning and market positioning. IV. Financial Models and Forecasting Tools Build financial models to assess business scenarios, expansion plans, or new product lines. Forecast revenues, costs, and profitability under different conditions to support budget planning and resource allocation. V. ROI Assessments for Proposed Business Initiatives Analyze the return on investment (ROI) for marketing campaigns, technology upgrades, new showroom launches, or collaborations. Help prioritize projects based on their potential financial and strategic impact. Qualifications & Experience: Bachelors degree in Business, Economics, Finance, or a related field; MBA preferred 7 to 10 years of experience in business strategy, consulting, or data analytics Strong proficiency in Excel, PowerPoint, and data visualization tools (Tableau, Power BI, etc.) Analytical mindset with strong quantitative and qualitative problem-solving skills Excellent communication and presentation abilities Few years of experience in jewellery industry is must.

Role & responsibilities Learning Strategy & Planning : Develop and implement L&D strategies that support business goals and brand values. Conduct training needs analysis across departments and job roles. Training Design & Delivery : Design engaging training programs focusing on customer service, sales excellence, luxury experience, product knowledge, and leadership development. Implement blended learning solutions (classroom, e-learning, on-the-job). Partner with retail leaders to deliver high-impact learning experiences. Talent Development : Identify high-potential employees and create development plans. Manage programs for succession planning and internal talent mobility. Quality & Compliance : Ensure all training content aligns with brand guidelines, luxury retail standards, and industry best practices. Maintain accurate documentation and reporting of learning activities and effectiveness. Stakeholder Collaboration : Collaborate with Store Managers, HR Business Partners, and Senior Leadership to understand training needs and outcomes. Liaise with external training vendors where applicable. Preferred candidate profile Qualifications & Experience Masters degree in Human Resources, Business Administration. 1015 years of experience in Learning & Development, with at least 5 years in a managerial role. Knowledge about SAP is preferred. Certified trainer is preferred. Experience in luxury retail is highly preferred . Proven track record of designing and implementing successful training programs. Strong facilitation, coaching, and interpersonal skills. Familiarity with LMS platforms and digital learning tools. Key Competencies Deep understanding of luxury customer expectations and service delivery. High emotional intelligence and cultural sensitivity. Strategic thinking with strong execution capabilities. Strong communication and presentation skills. Ability to manage multiple projects and stakeholders in a dynamic environment.

Role Overview: As a Sales and Customer Service Executive, you will be responsible for delivering an excellent customer experience, driving sales, and ensuring that customer queries and issues are handled effectively and efficiently. You will work in a high-end, customercentric environment where your contribution will directly impact the overall success of the company. Key Responsibilities: Customer Engagement: Greet customers, understand their needs, and assist them in selecting jewellery that meets their preferences and budget. Product Knowledge: Stay updated on all products, including their features, prices, and care instructions, to guide customers in making informed purchasing decisions. • Sales Targets: Meet and exceed monthly sales targets by up-selling, cross-selling, and creating customized sales solutions for customers. • Transaction Processing: Handle transactions, process payments, and provide necessary billing information. Orders: Taking customer orders as per their requirements. Services: Inform customers about our benefits, services, special offers, and newly launched limited-edition products. Customer Service Responsibilities: Customer Queries: Address customer queries via phone, email, or in-person, ensuring timely and professional resolution. Issue Resolution: Handle customer complaints and feedback, ensuring customer satisfaction while maintaining company policies. Returns and Exchanges: Manage product returns, exchanges, and warrantyrelated requests in a professional manner, ensuring compliance with company policies. Relationship Building: Build and maintain strong relationships with customers to encourage repeat business and enhance brand loyalty. Post-Purchase Assistance: Follow up with customers to ensure satisfaction with their purchases and offer additional services such as cleaning, maintenance, and repairs. Skills and Qualifications. Educational Qualification : Minimum of a Bachelors degree preferred. Experience: Previous experience in retail sales or customer service in the luxury goods industry is preferred. Strong Communication Skills: Ability to communicate clearly and effectively with customers. • Customer-Centric: Focused on providing a high level of service and understanding customer needs. Sales Skills: Demonstrated ability to meet or exceed sales targets and convert customer interest into sales. Attention to Detail: Ability to maintain product knowledge, handle transactions, and manage customer records accurately. Problem-Solving: Ability to handle customer complaints and resolve issues in a timely and effective manner. Team Player: Ability to collaborate with team members and contribute to a positive work environment. Basic Computer Skills: Familiarity with POS systems, Microsoft Office, and customer management software. What We Offer: Competitive salary and incentives Training and development opportunities Employee discounts and benefits A dynamic and engaging work environment

Role & responsibilities MIS and Reporting: Design, develop, and manage monthly/quarterly MIS reports for management and stakeholders Generate business performance reports including revenue trends, cost analysis, and profitability metrics Create and maintain departmental dashboards and reports to monitor budgets, variances, and KPIs Ensure accuracy and timely dissemination of financial and operational data Automate reporting processes where feasible using tools like Excel, Power BI, or ERP systems Financial Analysis & Planning: Analyze financial data to support strategic initiatives and cost optimization Prepare forecasts, budgets, and variance analysis with actionable insights Develop scenario-based models to support business decision-making Compliance and Audit Support: Ensure adherence to accounting standards and company policies Assist with statutory audits, internal audits, and tax compliance reviews Liaise with auditors and external consultants as needed Business Partnering: Collaborate with various departments to understand financial needs and provide reporting support Drive improvements in reporting systems and controls across functions Act as a financial advisor for department heads by providing insights and decision support Preferred candidate profile Chartered Accountant (CA) is mandatory 57 years of post-qualification experience in finance and reporting roles Strong working knowledge of MIS, budgeting, forecasting, and variance analysis Proficiency in Excel, ERP systems (e.g., SAP, Oracle, Tally), and reporting tools (Power BI/Tableau) Experience in preparing management dashboards and executive-level reports Key Competencies: Strong analytical and problem-solving skills Attention to detail and accuracy Excellent communication and presentation abilities Ability to manage multiple priorities in a fast-paced environment Proactive and self-driven with a continuous improvement mindset