Customer Relationship Management Manager

? Making sure all the leads of the clients after placing orders are met.

? Ensuring your existing clients are satisfied through after-sales service.

? Always ask them for true feedback.

? Servicing the client after receiving the order till the time of collection

of payment.

? Resolve the queries and questions of all the clients.

? Give or support the participants/clients about company products or

services.

? Acting as a point of contact for complaints and escalating issues to

the concern.

? Understand client queries and solve them in any manner.

Key skills for Client Relationship Management:

? Polite disposition.

? Ability of rigorous follow up.

? The ability to communicate confidently both through speaking and

writing with colleagues and clients.

? Ability to understand the circumstances and act accordingly.

? Proactive.

? Thorough knowledge of products/services.

? Always available on calls.