Dao Evteach

Sales executive is to drive revenue growth by identifying new business opportunities, managing client relationships, and achieving sales targets.

As a tele sales executive at DAO EVTech Pvt. Ltd., you will be the first point of contact for our customers, ensuring a seamless service experience through professional communication, quick resolution of issues, and a customer-first approach. Required Candidate profile Handle inbound and outbound calls, emails, and walk-in queries related to EV sales, service, and support.

Job Description: Call Center Manager **Company:** DAO EVTech Private Limited **Location:** Pune, Maharashtra **Industry:** Electric Vehicle (EV) Sales and Service About DAO EVTech Pvt. Ltd. DAO EVTech Pvt. Ltd. is a leading player in the electric mobility sector, specializing in the sales and servicing of electric two-wheelers and related technologies. With a commitment to innovation, sustainability, and customer satisfaction, DAO EVTech is on a mission to redefine the future of transportation across India. Position Overview We are seeking a dynamic and experienced BPO Services Manager to lead our customer support and backend operations team in Pune. The ideal candidate will bring strong BPO management expertise, preferably from the automobile or EV sector, to ensure exceptional customer service, operational efficiency, and team leadership. Key Responsibilities Manage Call Center Operations: Oversee day-to-day operations of the Call Center support team handling customer queries, service requests, and post-sales support. Team Leadership: Supervise, mentor, and train BPO executives to deliver high-performance results and maintain high levels of productivity and morale. Customer Support Excellence: Ensure all customer interactions (calls, emails, chat, etc.) are handled professionally, empathetically, and within SLA timelines. Process Optimization: Identify operational gaps and implement process improvements to enhance efficiency and reduce costs. Service Coordination: Work closely with the on-ground service team to ensure customer complaints and service issues are resolved in a timely manner. Reporting & Analytics: Generate and analyze daily, weekly, and monthly performance reports, and provide strategic inputs to senior management. Technology Utilization: Leverage CRM and BPO tools to streamline operations, monitor performance, and drive customer satisfaction. Quality Assurance: Implement QA frameworks to ensure consistent service quality, compliance, and customer delight. Stakeholder Communication: Act as the point of contact between the BPO team and internal departments like Sales, Service, and Technical teams. Sales Training : Perform Trainings Camps of Retails Sales Staff at various Retails Locations from Time to time. Qualifications & Experience Bachelor’s degree in Business Administration, Operations, or related field (MBA preferred). 5+ years of BPO experience, with at least 2 years in a managerial role. Prior experience in the automobile or EV industry will be a strong advantage. Strong knowledge of CRM systems and customer support technologies. Excellent communication, leadership, and problem-solving skills. Proficient in English, Hindi, and Marathi. What We Offer Competitive salary and performance-based incentives Opportunity to work in a fast-growing EV brand Supportive work environment with growth opportunities Health and wellness benefits Application Instructions Interested candidates may send their updated CV with the subject line "Call Center Manager – Pune" to hr@daoevtech.com

Job Description: Store Manager Sales & Service Operations Company: DAO EVTech Private Limited Locations: Kolhapur, Ichalkaranji Department: Retail Sales & After-Sales Service Reporting To: Regional Operations Manager Employment Type: Full-Time About DAO EVTech Private Limited: DAO EVTech Private Limited is a next-generation electric vehicle (EV) brand focused on innovation, eco-friendly mobility, and customer satisfaction. As we expand our dealership footprint across India, we are hiring Store Managers to lead and manage our EV showrooms and service centers in Kolhapur and Ichalkaranji. Position Overview: The Store Manager will be responsible for the overall management of the DAO EVTech dealership, including vehicle sales, after-sales service, team supervision, and ensuring a top-notch customer experience. The ideal candidate should have a strong understanding of the local automobile market and excellent leadership skills. Key Responsibilities: Run the assigned Store/s Profitable manner. The responsibility including, but not limited to, Store Setup, Sales, Marketing, Manpower, Operations aspects of the Store. Sales & Customer Engagement Achieve monthly sales targets through effective customer interaction, lead conversion, and field campaigns. Ensure excellent customer experience from inquiry to delivery, including test rides, documentation, and handovers. Promote new product launches, features, and financing options. Service Operations Oversee daily operations of the service workshop. Monitor service quality, turnaround times, spare parts inventory, and warranty claims. Resolve escalated service issues and ensure customer satisfaction. Team Management Recruit, train, and manage sales executives, service advisors, and technicians. Set individual and team KPIs; regularly track performance and provide feedback. Store Operations Manage inventory of vehicles, accessories, and spare parts. Maintain showroom display standards, cleanliness, and branding as per DAO EVTech guidelines. Handle billing, invoicing, RTO coordination, and insurance documentation. Reporting & Compliance Submit daily/weekly sales and service reports to the regional office. Ensure adherence to all company policies and compliance with legal/regulatory requirements. Required Qualifications: Graduate in Business, Automotive, or related field (MBA preferred) Minimum 3 years of experience in Automobile Dealership Sales Strong communication, team leadership, and customer service skills Local language fluency: Marathi and Hindi (English is an advantage) Familiarity with EV technology, service tools, and local RTO procedures Preferred Attributes: Past experience in a two-wheeler or electric vehicle showroom Passionate about sustainability and electric mobility Proactive, organized, and target-oriented Benefits: Competitive salary + performance incentives Training and career growth opportunities with DAO EVTech Access to the latest EV technology and service infrastructure Supportive and energetic work environment How to Apply: Interested candidates can send their CV to hr@daoev.com [DAO EVTech:9502531505]