1835 Customer Queries Jobs

Interested Candidates can directly come for the f2f Interview at the below address Unit no 508,5th floor, welldone techpark Sector 48,Gurgaon Or you can watsapp your resume at-9910689164 Roles and Responsibilities Manage grievances raised by customers through various channels (email, chat, social media) in a timely and professional manner. Investigate customer complaints thoroughly to identify root causes and implement corrective actions. Escalate complex issues to senior team members or relevant stakeholders when necessary. Develop and maintain effective communication strategies to keep customers informed about the status of their grievances. Ensure compliance with company policies, procedures, and regulatory requirements related to grievance handling.

You will be responsible for handling customer queries via phone and email. You will need to coordinate and oversee team activities. Additionally, you should be proficient in email drafting and possess good English skills. Handling pressure situations will be a key part of your role. Qualifications required for this role include experience in customer service, excellent communication skills, and the ability to work well under pressure. The company offers benefits such as cell phone reimbursement and provided food. The work schedule is full-time during the day shift. The work location is at Nandanam, and the role includes a performance bonus.,

Hiring: Customer Support Associate -International Process Location : Chandigarh Salary :Upto 23kctc + 3K night allowances Shift : Rotational shifts (as per process) Qualification : Graduate Experience : FRESHERS are welcome Requirements: Excellent English communication skills Willingness to work in rotational shifts Apply Now Contact: Jyoti 8264812719 Immediate joiners only Referrals are highly appreciated

Contact potential or existing customers using scripts Answer product or company-related queries Understand customer needs and close sales Maintain records of calls, sales, and data Conduct research to aid in lead generation Required Candidate profile •Maintain records of calls, sales, and data •Conduct research to aid in lead generation •Good communication and convincing skills in Bengali •Basic knowledge of Email and MS-Excel

Company Name:- vyapar app Customer Support Executive Customer Experience-Inbound About Vyapar: 0-4yrs FullTime Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter. Responsibilities: • Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience. • Follow up customer calls wherever is necessary • Explain product features, pricing, and benefits to interested customers. Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software. • Attend mandatory training sessions to stay updated on product or company policy changes • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. • Follow established processes and procedures to maintain service quality. Desired Skills and Requirements: • Exp& Fresher Any Graduate (Pass out 2023) • Proven experience in a customer support role, preferably in an inbound call center environment. • Proficient in relevant computer applications • Having accounting knowledge is a plus. Excellent communication and active listening skills. Languages : English & Marathi, Malayalam Note - Post Selection , Candidates will have to undergo - Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program , will get the Offer to Join the Organization. Other Mandates: Office-based work, regular use of computer systems and communication tools. Weekly 6 days work.

Company Name:- vyapar app Customer Support Executive Customer Experience-Inbound About Vyapar: 0-4yrs FullTime Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter. Responsibilities: • Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience. • Follow up customer calls wherever is necessary • Explain product features, pricing, and benefits to interested customers. Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software. • Attend mandatory training sessions to stay updated on product or company policy changes • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. • Follow established processes and procedures to maintain service quality. Desired Skills and Requirements: • Only Fresher Any Graduate (Pass out 2023) • Proven experience in a customer support role, preferably in an inbound call center environment. • Proficient in relevant computer applications • Having accounting knowledge is a plus. Excellent communication and active listening skills. Languages : English & Marathi Note - Post Selection , Candidates will have to undergo - Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program , will get the Offer to Join the Organization. Other Mandates: Office-based work, regular use of computer systems and communication tools. Weekly 6 days work.

Customer Service Executive - TATA HFL (Inbound Process) Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile Qualification:- Min HSC pass Job location - Ghansoli, Navi Mumbai - 400710 Contact Details:- HR Kshitij Contact No:- 9763458943 (Call/WhatsApp) Perks and benefits competitive salary range

Answer customer queries promptly Resolve complaints and technical issues Maintain customer interaction records Ensure customer satisfaction through follow-ups Call/WhatsApp HR Manvi @7900814086 Required Candidate profile Excellent English Communication skills Rotational shifts (24*7) - 9 hrs UG/Grad/PG Fresher/Experienced Immediate joiners only Work from office! Face to Face interview Perks and benefits Cab facility PF Incentives

Designation:Customer Service - Inbound Payroll-No 1 General Insurance Co Payroll Job Location-Vashi Process-Inbound Salary-16K to 29K Net+Incentive Day Shift 5 DAYS WORKING Work From Office Call 8080126356 Trupti www.hyfly.in Required Candidate profile 1. Inbound Customer service profile 2. Explaining the customers product features & benefits. 3. Ensuring all compliance and SLA during the calls. 4. GRADUATES FRESHER AND EXP BOTH CAN APPLY

Yes bank Customer Service Day rotational shifts Rotational week off Graduation mandate Excellent comms Pick up & drop from thane station Freshers can apply Salary:- Upto 22,000 CTC + incentives. Required Candidate profile Qualification:- Any Graduate How To Apply..? To Apply , Call Or WhatsApp HR Shubham :- 8551021894 Perks and benefits Good Salary with unlimited Incentives

Tech Mahindra- Hiring for Voice Process and chat process Eligibility: Candidates with 0-12 months of international voice process and chat experience are also welcome to apply Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Document customer interactions and maintain records Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery Required Skills & Qualifications Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends) Patience, adaptability, and a customer-first attitude Employment Type Full-time, permanent On-site only (no remote work) Benefits Health insurance Provident fund Incentives for performance Transportation Interested candidate share your CV on 9921899528-DIVYA Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Work Location: In person

Associate - Product Support Location: Gurgaon Functional Area: Operations Education Qualification: B. Tech, BCA, MCA/ Any Graduate Experience: 1-2.5 Years Key Responsibilities: • Respond to and log all inquiries received from clients via telephone, chat, email, or web site • Maintain detailed documentation and updating tickets for all incoming support requests in real-time • Keep well documented and updated case notes on all tickets daily • Provide daily communication to clients on outstanding ticket status • Identify, analyze, troubleshoot and resolve client service requests • Work as a team member to collaboratively resolve client requests and technical issues, partners and vendors. • Participate in group discussions, meetings, work teams, and company staff meetings and events. • Provide first level customer support including troubleshooting basic issues with software applications • Manage multiple cases at one time • Ask and gather intelligent questions about the clients business and accurately record in ticketing system • Properly escalate tickets to a higher level of support as necessary including service that exceeds skill level or any other issue that could impact customer satisfaction Contact Person Saloni - 6398630632 Ishani - 9076592318

Handle incoming customer queries via phone, email, chat, and ticketing systems. Manage and resolve customer complaints effectively and efficiently. Log all interactions and issues in the ticketing system and update records accordingly. Monitor and respond to open tickets in a timely manner. Coordinate with internal teams (e.g., Technical Support, Logistics, Sales) to resolve customer issues. Escalate unresolved issues to the appropriate departments as needed. Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved. Maintain a thorough understanding of company products, services, and policies. Provide feedback and suggestions for process improvements. Meet performance metrics such as response time, resolution time, and customer satisfaction scores.

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Customer Support – International Voice Process Location: Bangalore & Pune 5 Days Working, 2 Days Off Both Side Cab Facility Graduation Mandatory Minimum 1 Year Experience in Customer Support Salary: 5.75 LPA (42K in hand) HRMayur - 7357769199

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Payroll(HCM).

Job description The specific responsibilities of this position will be the following: Obtains orders from various sales platforms and executes the same. Identify issues with orders such as incomplete address, phone number or email address In case of such issues, reach out to the customer and get proper details to dispatch the order To be able to execute order processing (manifest and packing orders) Convert abandoned cart orders into sales. To obtain customer reviews for sold products. Maintain and update the customer Database. Regular phone calls and strong follow-ups with existing and potential customers Communicating with the customers to Resolve order issues Manage & Resolve Customer Returns Increase or maintain the level of business activity or revenue. Prepare and submit Daily, Weekly & Monthly reports Answer queries about the products from customers on social media, website, Chat and Phone. Stock intake to be checked and accounted for in the inventory and tracking sheet. Requirements Minimum 2 years of Experience in E-Commerce Operations and Customer Handling Proficiency in English is a must. Proficiency in Hindi - considered an added advantage. Deliver exceptional results to convert potential customers into sales orders. Proficient in computer skills with Microsoft Office Excellent communication, collaboration, and people management skills. Great interpersonal, presentation and communication skills

Process service requests efficiently and accurately while maintaining high service standards Liaison with relationship managers, product/operations team Ensuring delight in respect of customer experience with the Bank Handle all service requests and queries from customers, liaison with RMs, Product/Ops teams and ensure timely delivery of services Ensure smooth interaction with customers and quick processing of transactions within SLA Ensure compliance to Regulatory Guidelines, Banks policies in all processes and workflows Scrutiny of docs submitted by the client for processing Obtaining Exchange rate for the transactions from dealing room Scanning of docs , transmit to TFC/DTFC First Time Right (FTR) documents within stipulated time & monitor the Work ID till the completion Obtaining approval from competent authority , if required for the completion of the transaction Co ordinating with the customers, respective coverage RM , general operations division of the Branch , account manager at CBB, TFC/DTFC for execution of the transaction Safe custody & tally the physical holding of the FCY/TCQs/TCDC with the inventory in the system Service call to the client for feedback , engaging with the customer for deepening , references etc Follow up for the clearance of EDPMS & IDPMS entries , Realisation of overdue export and import bills , obtention of FBFP /Bill of Entries for completion of Me chanting Trade transactions, obtain ECB2, Annexure 6, FCGPR, Share Certificates, APRs for Capital Account transactions and Annual Certificate for booking forward contracts and transmit these to TFC Prompt response to the customer queries & handling of Free Format SWIFT messages received from Foreign Banks ,handle transactions of Vostro Accounts Attend to Concurrent Audit, Internal Audit, and Structured Visit reports and ensure rectification and submission of compliance within the stipulated time Record, Send and Retrieve the original documents to / from Record Management Agency Promoting on boarding of customers & migrate them to Digital platform ie TF-Connect / Fx-Connect / Paypro / CIB etc Qualifications Graduation/ MBA from a recognized university 1-2 years in the BFSI sector Role Proficiencies A successful candidate should possess the following: Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Relationship building skills For successful execution of the job

Experience Required: Minimum 1 year of experience if 12th pass Fresher welcome if graduate Key Responsibilities: Handle inbound and outbound customer calls effectively and professionally Resolve customer queries, issues, and complaints with accuracy and efficiency Maintain up-to-date knowledge of products and services to provide accurate information to customers Document call details and customer interactions in CRM systems Follow communication scripts when handling different topics Meet performance goals and quality standards Required Skills: Excellent verbal and written communication skills in English Ability to listen actively and respond empathetically Good problem-solving abilities and customer-oriented attitude Basic computer knowledge and typing speed Eligibility Criteria: Education: Minimum 12th Pass with 1+ year BPO experience Graduates (any stream) Freshers can apply Age: 18 years and above Comfortable with rotational shifts and working from office.KeywordsCold calling,Lead generation,Sales Development,Outbound Marketing,CRM,customer interaction,outbound calling,International Voice Process*,Customer Support*Mandatory Key SkillsCold calling,Lead generation,Sales Development,Outbound Marketing,CRM,customer interaction,outbound calling,International Voice Process*,Customer Support*

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Responsibilities * Handle customer inquiries, complaints, and feedback via phone calls in a professional and courteous manner. * Resolve customer issues promptly and efficiently to ensure high levels of customer satisfaction. * Meet or exceed performance targets for call handling time, resolution rates, and first-call resolution rates. * Maintain accurate records of all interactions with customers using our CRM system. Job Requirements * 1-5 years of experience in a call center environment or similar BPO setting. * Excellent communication skills with the ability to handle complex customer queries effectively. * Ability to work in a fast-paced environment with multiple priorities and deadlines. Interested candidate can share updated resume to brindha@gojobs.biz

Required Skills: Should have minimum 1 year of experience in International voice process (Technical support) Should have Excellent communication Respond to and resolve IT support tickets via phone or chat. Troubleshoot hardware, software, and basic networking issues Escalate complex problems to second-level support teams Maintain accurate records and documentation Assist with user account setup, access, and other user related tasks. Note Night Shift Only one way cab - Drop will be provided Immediate joiners preferred Candidates with experience in domestic or non-voice processes are not eligible to apply **Should have experience in Technical support - US Voice**

0-2 years experience in customer service Fluent English & Tamil communication skills. Willing to work from office. Have to resolve customer queries over calls and Emails Identify and assess customer's need to achieve satisfaction Keep records of customer interactions, process customer accounts and file documents Follow the communication procedures, guidelines and policies

E- Commerce Support Executive Responsibilities: 1. Customer Query Management: Handle incoming customer queries via email, live chat, call, and WhatsApp regarding product info, order status, shipping, returns, and other concerns - promptly and professionally. 2. Issue Resolution: Investigate and resolve customer complaints/issues on orders, payments, refunds effectively for customer satisfaction. 3. Collaboration with Fulfilment: Work with fulfilment team for accurate/timely order processing, shipment tracking, delivery updates. 4. Returns & Exchanges: Manage return/exchange requests; initiate return authorizations; process refunds/replacements per company policies. 5. Product & Policy Knowledge: Stay updated on products, promotions, policies for accurate customer support. 6. Documentation & Reporting: Document interactions/feedback in customer support system. Report recurring issues/trends to management. 7. Feedback Relay: Gather and relay customer feedback to relevant departments to improve products, services, customer experience. Qualifications: 1. Experience: 6 months - 1 year customer support experience, preferably retail/e-commerce. 2. Education: Graduate in any stream. 3. Communication Skills: Good verbal and written communication skills. 4. Languages: English, Hindi, and any one of Kannada/Telegu/Tamil/Malayalam.