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0.0 - 2.0 years
2 - 3 Lacs
mohali
Work from Office
*Salary CTC: Rs. 20000 to Rs. 36000* Mode of Interviews: Face-to-Face Working Model : Work From Office Working Days : 5.5 Working days with rotational shifts and Weekly Offs. *Qualification* : 10+2 / Graduate with excellent verbal & written communication skills Computer Knowledge, good typing speed *Experienced* : Candidate with prior experience in customer service would be preferred Freshers can also apply *Cab Service :* Cab service is available only for Female employees (Within the defined Transport Zone) between 8 PM to 8 AM shift window.
Posted 1 day ago
1.0 - 4.0 years
3 - 4 Lacs
tiruppur
Work from Office
!! HIRING FOR WORK FROM HOME !! Hello Job Seekers, Please note that SHININGSTARS ITPL does not charge any fee in exchange of job opportunities. We are looking for Customer Support Executive (E-Commerce & Textile industry) to join our team. Location- Tiruppur (Remote) Only Male Candidates Language - English & Tamil Salary-upto 4.5 LPA(depending upon last drawn) Working days- 6 Role & responsibilities : Should be responsible for achieving sales targets of sellers on regular basis. Primary goal is to increase sales of sellers through F2F meetings. Resolve customer queries related to products, services, billing, or accounts Provide accurate information and first-call resolution wherever possible...
Posted 1 day ago
1.0 - 5.0 years
4 - 5 Lacs
jaipur
Work from Office
Hi Job seekers, Job Title: Customer Service Executive Upselling Location: Jaipur, Rajasthan We are looking for enthusiastic and customer-focused Customer Service Executives with strong communication and upselling skills to join our team in Jaipur . The role involves handling customer interactions, resolving queries, and proactively recommending relevant products or services to increase customer value. Salary Slab Upto 5.5 LPA + Lucrative incentives + Cabs are available Candidates from any location in India who are comfortable relocating to Jaipur are welcome to apply. Key Responsibilities Handle inbound and/or outbound customer calls professionally Understand customer needs and provide accur...
Posted 1 day ago
0.0 - 2.0 years
1 - 2 Lacs
lucknow
Work from Office
Hi Job seekers, Greetings..... Are you ready to kickstart an exciting career with a dynamic multinational BPO in LUCKNOW ? It is on the lookout for enthusiastic individuals to join our team , and it could be YOU! NOTE- SHININGSTARS DOES NOT CHARGE CANDIDATES FOR ANY JOB OPPORTUNITY ANY UNDERGRADUATE / GRADUATE /EXPERIENCD / FRESHER ALL CAN APPLY IMMEDIATE JOINERS ONLY PROFILE- CUSTOMER SERVICE LOCATION- LUCKNOW SALARY - 15K CTC UPTO 17K CTC +3K QUARTERLY BONUS Roles and Responsibilities Handle customer inquiries through various channels such as phone, email, chat, and social media. Resolve customer complaints and concerns in a timely and professional manner. Provide accurate information to c...
Posted 1 day ago
1.0 - 4.0 years
2 - 4 Lacs
noida
Work from Office
Opening for International Travel Support Noida Location International voice experience required Salary upto-4-4.5 LPA 5 days working Both Side Cab available Travel exposure are added advantage. Min 9 months experience can apply(Any Voice) Required Candidate profile Any UG/Graduate with experience can apply Should have good communication skills Should be comfortable handling calls *Work From Office* Connect- Rajiya- 9354352748 Mahi- 9871856986
Posted 1 day ago
3.0 - 5.0 years
3 - 5 Lacs
kozhikode
Work from Office
Good Communication Skill in English and System (SAP/Excel) • Order confirmation and placing the order. • Customer Care • Order follow-up and ensuring delivery on time. Required Candidate profile • Providing proper solution for customer queries. • Proper stock inventory and stock maintenance and Audit • Daily report updates to zonal office. Perks and benefits India's No. 1 logistics firm.
Posted 1 day ago
3.0 - 6.0 years
3 - 4 Lacs
hyderabad
Work from Office
Role & responsibilities Greet customers warmly and assist them in selecting jewellery based on their preferences, occasions, and budgets. Develop and maintain long-term relationships with customers to encourage repeat business and referrals. Provide detailed information about products including gold, diamond, platinum, and gemstone jewellery. Handle customer queries, complaints, and service requests with professionalism and empathy. Coordinate with the sales and service teams to ensure timely order processing, customizations, and delivery. Maintain customer records, follow up on leads, and communicate offers or new collections through calls or messages. Achieve monthly and quarterly sales an...
Posted 1 day ago
2.0 - 7.0 years
4 - 4 Lacs
bengaluru
Work from Office
Hiring for International Voice Process Customer Support (Top MNC) Location: Bangalore Shift: Night Shifts Work Mode: Onsite Work Schedule: 5 Days Working | 2 Rotational Week Offs Cab: 2-Way (Within Hiring Zone) Job Description We are hiring experienced professionals for an International Voice Customer Support role for a leading MNC. Candidates must have strong communication skills and prior experience handling customers. Roles & Responsibilities Handle inbound/outbound customer queries through voice process. Provide accurate information and resolve customer issues effectively. Preferred Candidate Profile Minimum 6 months of Customer Support (Voice) experience. Strong verbal communication & p...
Posted 1 day ago
6.0 - 11.0 years
8 - 12 Lacs
bengaluru
Work from Office
Role & responsibilities Query handling and case managementCoordinate with medical in charge of international marketing for query replies to HCFs and patientsCoordinate with customer care manager at the hospital to ensure seamless admission formalities . Guide and assist international patients, seeking treatment at HCG Hospitals, with information related to their travel, treatment plan, stay, cost and after careAdhere to the turn-around-times for replying to medical queries or visa letters from patients or Healthcare FacilitatorsJOB DESCRIPTIONFUNCTIONAL RESPONSIBILITIESCoordinate with HCFs and IPS team to arrange video calls of consultants with international patients to understand treatment ...
Posted 1 day ago
0.0 - 5.0 years
1 - 3 Lacs
mumbai, thane, navi mumbai
Work from Office
Job Role: Godrej Inbound Voice Process Requirements: Graduates only (any stream). Good communication skills (verbal and written). Immediate joiners preferred. Prior experience in customer service or call handling will be an advantage. Job Details: Shift Timing: 9:30 AM to 6:30 PM Weekly Off: 1 rotational off Location: Thane ETPL Transport: Centralized pick-up and drop facility from Thane Station Salary: Up to 25,000 CTC (approx. 20,500 in-hand) To Apply / Contact For more information HR Pratiksha - 7030022468
Posted 1 day ago
0.0 - 5.0 years
1 - 4 Lacs
mumbai, thane, navi mumbai
Work from Office
Job Role: Godrej Inbound & Outbound Executive Job Description: We are hiring dynamic and enthusiastic graduates for Inbound and Outbound roles at our Thane (ETPL) location. The ideal candidate should possess excellent communication skills and be ready to join immediately. Note: Min 6 Month Experience Key Responsibilities: Handle inbound and outbound customer calls efficiently. Provide accurate information and support to customers. Maintain a high level of customer satisfaction through professional communication. Record and update customer interactions in the system. Coordinate with internal teams to resolve queries or issues. Requirements: Graduates only (any stream). Good communication skil...
Posted 1 day ago
0.0 - 5.0 years
1 - 3 Lacs
kolkata, bhopal, bengaluru
Work from Office
Customer Service Associate Qualification: Any Language Skills: Fluent in Hindi/English or Punjabi communication. Basic computer Soft Skill: Strong communication, interpersonal skills and problem-solving skills. call hr rehman 7738620462
Posted 2 days ago
1.0 - 5.0 years
3 - 4 Lacs
hyderabad
Work from Office
Required Skills: Should have minimum 1 year of experience in International voice process Should have Excellent communication Respond to and resolve IT support tickets via phone and chat. Troubleshoot hardware, software, and basic networking issues Escalate complex problems to second-level support teams Maintain accurate records and documentation Assist with user account setup, access, and other user related tasks. Note Rotational Shift & Rotational week-off Only one way cab - Drop will be provided Candidates with experience in domestic or non-voice processes are not eligible to apply Only male candidates can apply** Immediate joiners preferred** If you are Interested, please share your updat...
Posted 2 days ago
0.0 - 5.0 years
2 - 3 Lacs
bengaluru
Work from Office
Hi Job Seekers, Greetings from Shining Stars ITPL!! We are hiring for customer support in Bengaluru. Salary: upto 3 LPA Working Days : 6 days working Rotational Shifts(day \ night shift) and rotational offs Any Fresher \ Experience \ Graduates all can apply CANDIDATE MUST BE FLUENT IN ENGLISH +HINDI(IS MANDATORY) Roles and Responsibilities Handle customer inquiries via phone, email, chat, and social media. Assist customers with product details, order placement, tracking, returns, and exchanges. Provide guidance on eyewear selection, lens types, and prescriptions. Resolve customer complaints promptly while maintaining service quality and empathy. Qualifications: Should be excellent in English...
Posted 2 days ago
0.0 - 3.0 years
2 - 3 Lacs
bengaluru
Work from Office
HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! NOTE- SHININGSTARS DOES NOT CHARGE CANDIDATES FOR ANY JOB OPPORTUNITY ANY GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY. Are you ready to kickstart an exciting career with a dynamic multinational BPO in Bangaluru ? ShiningStars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SUPPORT EXECUTIVE PROCESS- VOICE PROCESS LOCATION- BANGALURU ROLES AND RESPONSIBILITIES-` Resolving customer issues brought to your attention. Ensuring customer satisfaction by listening to them and solving their problems. Performing quality assurance surveys with customers. Interacting with custo...
Posted 2 days ago
2.0 - 4.0 years
1 - 2 Lacs
nagpur
Work from Office
Customer Support Executive responsible for handling customer inquiries, resolving issues, and ensuring a smooth customer experience through calls, emails, and chats.
Posted 2 days ago
0.0 - 3.0 years
2 - 2 Lacs
kolkata
Work from Office
NOTE- ShiningstarsITPL does not charge any amount for any job opportunities. Hi Job-Seekers!!! Greetings from ShiningstarsITPL!!! Now Hiring: Customer Service & Sales Executives Kolkata Location Are you an enthusiastic communicator with a passion for helping customers? Join our dynamic Customer Service & Sales team and build a rewarding career with one of the leading BPO organizations in Kolkata! Who Can Apply? Undergraduates / Graduates Freshers & Experienced professionals Candidates with strong English communication skills Role Overview As a Customer Service & Sales Executive, you will be the primary point of contact for our customers, handling their queries, providing solutions, and drivi...
Posted 2 days ago
0.0 - 5.0 years
1 - 4 Lacs
mumbai, thane, navi mumbai
Work from Office
Yes bank Customer Service Day rotational shifts Rotational week off Graduation mandate Excellent comms Pick up & drop from thane station Freshers can apply Salary:- Upto 22,000 CTC + incentives. Required Candidate profile Qualification:- Any Graduate How To Apply..? To Apply , Call Or WhatsApp HR Shubham: 7030024973 Perks and benefits Good Salary with unlimited Incentives
Posted 2 days ago
0.0 - 5.0 years
1 - 3 Lacs
thane, navi mumbai, mumbai (all areas)
Work from Office
Process: TATA AIA Insurence - Customer Service Executive Eligibility: Min. HSC Pass Versant Score: 5 Mandatory Salary: 21,000 - 25,000 In-Hand Shift: 7:00AM - 10:00PM (Day Rotational) Paid Training: 18 - 22 Days Required Candidate profile Min. HSC Pass Versant Score: 5 Mandatory Location: Turbhe, Navi Mumbai More Detail Call: HR Neha - 8637721095 Perks and benefits Career Growth Opportunity !
Posted 2 days ago
1.0 - 3.0 years
1 - 2 Lacs
mumbai
Work from Office
Customer Support Executive Handle customer calls Help them in accounting, GST & software related queries Guide them in using ERP software Solve problems via remote access Good communication & basic accounting knowledge needed Commerce graduates only Travel allowance
Posted 2 days ago
0.0 - 1.0 years
3 - 4 Lacs
ahmedabad
Work from Office
Key Responsibilities Make outbound/inbound calls to customers and explain products/services. Generate leads and maintain accurate call records in the CRM. Follow up on leads and convert them into qualified prospects. Resolve customer queries and provide appropriate information. Meet daily/weekly call and lead generation targets. Maintain professionalism and customer service standards. Coordinate with the sales team for closures and feedback. Exp.- 0.6 Years to 1 Years
Posted 2 days ago
1.0 - 5.0 years
2 - 3 Lacs
navi mumbai
Work from Office
We are hiring for Inbound Voice Process Process: Customer Service Process (Visa related queries) Shift Window: 10am to 8pm (Any 8 hrs Fixed Morning Shift) *Working Days: 6 Week Offs: Sun Off *HSC/Grad* Voice Selects: Only (Good Communication) Salary - Fresher 15k Experience - 18k Note: *Immediate Joiners* Work from Office only Walk-in Address: Hexaware technologies, Bldg. No. 01, Millennium Business Park, T.T.C. Industrial Area, Sector - 2, Mahape, Navi Mumbai, Maharashtra 400710 Near Ramada hotel opposite to Maharashtra State Cyber Headquarter. Contact Person - Juili Dhule 8657971384 JuiliD@hexaware.com
Posted 2 days ago
2.0 - 6.0 years
4 - 9 Lacs
chennai
Work from Office
Key Responsibility Area: Responding to customer queries via call, chat, and Email. Ensuring all agent KPI (Key performance indicators) are met, not limited to, AHT, NPS, Time on System, Quality scores Eligibility Criteria: Fluent speaking and writing ability in English. Graduate. Fresher can apply. The age limit is not more than 35 years. Comfortable with rotational night shifts is a must. Basic knowledge of using computers. Benefits & Perks: Two-way cab facility (Pick and Drop) is provided by the Organization. Two consecutive weekly offs to manage work life balance. Opportunity to earn extra cash through Over Time and Extra miler. Lucrative Incentive program.
Posted 2 days ago
1.0 - 3.0 years
2 - 2 Lacs
noida
Work from Office
We are hiring a Female Customer Support Associate / Telecaller who will act as the frontline voice for resident queries, support calls, and customer communication. The ideal candidate must be soft-spoken, confident, and strong in telecalling.
Posted 2 days ago
0.0 - 3.0 years
0 - 2 Lacs
ghaziabad, new delhi, delhi / ncr
Work from Office
Position name-: Virtual care officer customer care Job location-: Rohini Job description -: Experience in providing services to HNI Customers responsible for relationship building for query resolutions, sales and services. Ensure to achieve targets and adhere to KYC.
Posted 2 days ago
Customer queries roles are in high demand in India, with many companies looking for skilled professionals to handle customer inquiries and provide excellent service. If you are considering a career in customer queries, this article will provide you with valuable insights into the job market in India, including top hiring locations, salary ranges, career progression, related skills, and interview questions.
The average salary range for customer queries professionals in India varies based on experience levels: - Entry-level: INR 2.5-4.5 lakhs per annum - Mid-level: INR 5-8 lakhs per annum - Experienced: INR 8-15 lakhs per annum
In the customer queries field, a typical career path may include the following progression: - Customer Support Executive - Senior Customer Support Executive - Team Leader - Customer Support Manager
In addition to customer queries expertise, professionals in this field may benefit from having the following skills: - Strong communication skills - Problem-solving abilities - Knowledge of CRM software - Multitasking capabilities - Empathy and patience
Here are 25 interview questions for customer queries roles, categorized by difficulty level: - Basic: - What is customer service to you? - How do you handle irate customers? - Medium: - Can you explain a time when you went above and beyond for a customer? - How do you prioritize multiple customer queries simultaneously? - Advanced: - Describe a situation where you had to de-escalate a highly tense customer interaction. - How would you handle a customer complaint that could potentially damage the company's reputation?
As you explore job opportunities in customer queries in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach during interviews. With the right preparation and confidence, you can land a rewarding role in this dynamic and growing field. Good luck!
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