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0.0 - 1.0 years

2 - 7 Lacs

kanpur, lucknow

Work from Office

Responsibilities: * Manage back-end operations: data entry, reporting, analysis, Back office, Operational Work. * Execute sales strategies: lead generation, customer engagement * Oversee administrative tasks: scheduling, communication, documentation

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0.0 - 1.0 years

1 - 1 Lacs

mumbai

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Responsible for tasks i.e. handling prescriptions, managing inventory, computer savvy, customer service, expiry identification ,return to distributors, phone etiquette and soft skills for customer queries and interactions for effective sales. Required Candidate profile We require dedicated and honest individuals who want to secure an opportunity and work with us in making healthcare and medicine dispensing a hassle free experience thereby helping the community.

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2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Medical Representative at Abbott, a global healthcare leader, you will be responsible for promoting the company's products ethically to customers in order to achieve monthly, quarterly, half yearly, and yearly sales targets as per the business plan. Your key responsibilities will include: - Achieving sales targets by promoting company's products ethically - Organizing Camps (CME) as per the division strategy and customer needs - Facilitating successful new product launches - Creating and updating customer lists as per therapy and product of the division - Ensuring iPad adoption and adherence to CLM calls In terms of brand management, you will be expected to: - Conduct prescription audits for Abbott brands and competitors" brands - Generate POBs for Abbott brands as per the business plan To be considered for this role, you must have: - BSc/B.Pharm or any graduate with a minimum of 2 years of prior experience as a Medical Representative Preferred experience includes: - Prior/current experience in the same therapy - Experience in MNCs and top Indian Pharma companies - Fluent and confident communication skills Abbott offers a diverse portfolio of life-changing technologies and products in diagnostics, medical devices, nutritionals, and branded generic medicines, with a global presence in over 160 countries. Join our team and help people live more fully at all stages of life.,

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2.0 - 3.0 years

1 - 2 Lacs

mumbai

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Responsible for managing customer interactions, resolving issues, ensuring a positive customer experience. The role involves responding to inquiries, providing product/service information, handling complaints, maintaining high customer satisfaction.

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5.0 - 8.0 years

4 - 4 Lacs

lucknow

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Lead Generation & Management, Customer Relationship Building, CRM System Utilization, Sales Support, Customer Service & Support, Customer Feedback & Market Trends Promotional Activities SIPS 7523927151 Required Candidate profile Female Graduate with 5 to 8yrs in depth exp in Automobile industry Excellent interpersonal & communication skills. MS Office/Excel mail drafting required

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0.0 - 5.0 years

2 - 3 Lacs

bengaluru

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John'sfemalesFreshersJob description Roles and Responsibilities Helping the customers solve their queries over calls. Providing proper solutions and ensuring utmost customer satisfaction. Preferred candidate profile: immediate joiners Salient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM) 6 working days working and 1 day rotational off. CTC: 25K Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Fresher can also apply Good Communication & Interpersonal Skills. English + Hindi is mandatory Mode of work: Work from Office Address: 41, St Johns Rd., Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 Google Map Link: https://goo.gl/maps/uu2BmhVF2cES2SKd7 Candidates can also walk in directly by mentioning Naukri as a reference. Contact Person: Bala -: 9148813839

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2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: You will be a part of Abbott, a global healthcare leader dedicated to helping individuals lead healthier lives. With a wide range of life-changing technologies in diagnostics, medical devices, nutritionals, and branded generic medicines, Abbott's mission is to serve people in over 160 countries. As a Medical Representative, your primary responsibility will be to drive business growth by achieving sales targets and promoting company products ethically to customers. Key Responsibilities: - Achieve monthly, quarterly, half-yearly, and yearly sales targets by promoting company products ethically as per the business plan - Organize Camps (CME) based on division strategy and customer needs - Support successful new product launches - Maintain and update customer lists according to therapy and product specifications - Ensure iPad adoption and adherence to CLM calls as per division norms - Conduct prescription audits for Abbott brands and competitors" brands - Generate POBs for Abbott brands in alignment with the business plan Qualifications Required: - Bachelor's degree in Science (BSc) or Pharmacy (B. Pharm), or Any Graduate with a minimum of 2 years of prior experience as a Medical Representative - Prior or current experience in the same therapy is preferred - Candidates with experience in MNCs or top Indian Pharma companies will have an added advantage - Strong communication skills with fluency and confidence (Note: The job description does not contain any additional details about the company.),

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5.0 - 10.0 years

5 - 15 Lacs

surat

Work from Office

Designation: Sales & Service Manager Job Responsibilities: Managing of all type of after sales services of industrial equipment like Air Compressors, Dryers, CNG Dispensers, and Parker Products etc. Coordination and Managing customer and SECPL field team for comprehensive projects like supply and services for PAN India Ops. Responsible for BU performance Like Customer contact, Target vs achieve, Day to day reporting and analysis including inventory. Provide Operation and Technical Support to the Sales & Service team to achieve smooth business operation. Coordination with Principals / OEMs, Customers, Internal Dept. To assist Management for Overall business need and performance with reporting and suggest improvement for long term sustainability. Qualification: BE / B.tech in Mechanical or Instrumentation Engineering. Experience: Min. 5 to 6 years experience as a service manager for after-sales services of capital equipment like Compressors, Generators etc. Contact Number: 6354790389 ( 10:00 AM to 06:00 PM) Mail Your Resume to hr1@shahgroup.co

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2.0 - 6.0 years

3 - 8 Lacs

mumbai

Work from Office

Job Title: Sr. Sales Engineer - Process Instrumentation Fittings (Parker) Job Summary: We are seeking a highly motivated and skilled Sr. Sales Engineer to join our team. The ideal candidate will be responsible for promoting and selling high-quality instrumentation fittings, valves, and associated products from renowned brands, Parker, to a diverse client base. The Sr. Sales Engineer will develop and maintain strong customer relationships, identify new business opportunities, and provide technical expertise in instrumentation solutions to meet client needs. Key Responsibilities: Sales & Business Development: Promote and sell Parker instrumentation fittings, valves, and related products to clients in various industries, including oil & gas, chemical, petrochemical, pharmaceutical, power, and manufacturing. Identify and pursue new business opportunities, including lead generation, customer acquisition, and market expansion. Meet and exceed sales targets and objectives set by the company. Conduct product presentations and demonstrations to potential and existing clients. Develop and implement strategic sales plans to penetrate new markets and grow the existing customer base. Customer Relationship Management: Build and maintain long-term relationships with key accounts and clients. Serve as the primary point of contact for customer inquiries, providing prompt and efficient solutions. Understand customer requirements and provide tailored solutions using Parker products. Provide after-sales support, troubleshooting, and technical assistance as needed. Technical Expertise & Product Knowledge: Stay up to date with the latest product offerings and industry trends from Parker, and other relevant manufacturers. Provide technical support to customers in selecting the right products for their applications. Prepare and deliver detailed technical proposals, quotes, and specifications. Conduct product training sessions for customers, ensuring they are knowledgeable about the product's features and benefits. Market Analysis & Reporting: Monitor and analyses market trends, competitor activity, and customer needs to identify opportunities for growth. Provide regular sales forecasts, market feedback, and progress reports to the management team. Maintain accurate records of sales activities, customer interactions, and project statuses in CRM systems. Collaboration & Teamwork: Work closely with the internal team, including operations, engineering, and logistics, to ensure timely and efficient order fulfilment. Collaborate with the marketing team to support promotional campaigns and product launches. Participate in industry events, conferences, and trade shows to network with potential clients and stay informed on industry developments. Qualifications & Skills: Bachelors degree in Engineering, or a related technical field. Proven experience (3 to 5 years) in technical sales or a sales engineer role, preferably in the instrumentation, valves, or fittings industry. Strong knowledge of Swagelok and Parker products, instrumentation systems, fittings, valves, and related technologies. Excellent communication, presentation, and negotiation skills. Ability to understand and articulate complex technical concepts to non-technical stakeholders. Self-motivated, results-driven, and able to work independently. Strong problem-solving skills and the ability to think strategically. Proficiency in using CRM software, MS Office, and sales tools. Willingness to travel to meet with clients and attend industry events. Preferred: Experience working with major industrial clients or contractors. Knowledge of industry standards and certifications (e.g., ASME, ISO). Previous experience working with Swagelok or Parker products is highly desirable.

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2.0 - 6.0 years

3 - 8 Lacs

surat

Work from Office

Job Title: Sr. Sales Engineer - Process Instrumentation Fittings (Parker) Job Summary: We are seeking a highly motivated and skilled Sr. Sales Engineer to join our team. The ideal candidate will be responsible for promoting and selling high-quality instrumentation fittings, valves, and associated products from renowned brands, Parker, to a diverse client base. The Sr. Sales Engineer will develop and maintain strong customer relationships, identify new business opportunities, and provide technical expertise in instrumentation solutions to meet client needs. Key Responsibilities: Sales & Business Development: Promote and sell Parker instrumentation fittings, valves, and related products to clients in various industries, including oil & gas, chemical, petrochemical, pharmaceutical, power, and manufacturing. Identify and pursue new business opportunities, including lead generation, customer acquisition, and market expansion. Meet and exceed sales targets and objectives set by the company. Conduct product presentations and demonstrations to potential and existing clients. Develop and implement strategic sales plans to penetrate new markets and grow the existing customer base. Customer Relationship Management: Build and maintain long-term relationships with key accounts and clients. Serve as the primary point of contact for customer inquiries, providing prompt and efficient solutions. Understand customer requirements and provide tailored solutions using Parker products. Provide after-sales support, troubleshooting, and technical assistance as needed. Technical Expertise & Product Knowledge: Stay up to date with the latest product offerings and industry trends from Parker, and other relevant manufacturers. Provide technical support to customers in selecting the right products for their applications. Prepare and deliver detailed technical proposals, quotes, and specifications. Conduct product training sessions for customers, ensuring they are knowledgeable about the product's features and benefits. Market Analysis & Reporting: Monitor and analyses market trends, competitor activity, and customer needs to identify opportunities for growth. Provide regular sales forecasts, market feedback, and progress reports to the management team. Maintain accurate records of sales activities, customer interactions, and project statuses in CRM systems. Collaboration & Teamwork: Work closely with the internal team, including operations, engineering, and logistics, to ensure timely and efficient order fulfilment. Collaborate with the marketing team to support promotional campaigns and product launches. Participate in industry events, conferences, and trade shows to network with potential clients and stay informed on industry developments. Qualifications & Skills: Bachelors degree in Engineering, or a related technical field. Proven experience (3 to 5 years) in technical sales or a sales engineer role, preferably in the instrumentation, valves, or fittings industry. Strong knowledge of Swagelok and Parker products, instrumentation systems, fittings, valves, and related technologies. Excellent communication, presentation, and negotiation skills. Ability to understand and articulate complex technical concepts to non-technical stakeholders. Self-motivated, results-driven, and able to work independently. Strong problem-solving skills and the ability to think strategically. Proficiency in using CRM software, MS Office, and sales tools. Willingness to travel to meet with clients and attend industry events. Preferred: Experience working with major industrial clients or contractors. Knowledge of industry standards and certifications (e.g., ASME, ISO). Previous experience working with Swagelok or Parker products is highly desirable.

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2.0 - 6.0 years

3 - 8 Lacs

ahmedabad

Work from Office

Job Title: Sr. Sales Engineer - Process Instrumentation Fittings (Parker) Job Summary: We are seeking a highly motivated and skilled Sr. Sales Engineer to join our team. The ideal candidate will be responsible for promoting and selling high-quality instrumentation fittings, valves, and associated products from renowned brands, Parker, to a diverse client base. The Sr. Sales Engineer will develop and maintain strong customer relationships, identify new business opportunities, and provide technical expertise in instrumentation solutions to meet client needs. Key Responsibilities: Sales & Business Development: Promote and sell Parker instrumentation fittings, valves, and related products to clients in various industries, including oil & gas, chemical, petrochemical, pharmaceutical, power, and manufacturing. Identify and pursue new business opportunities, including lead generation, customer acquisition, and market expansion. Meet and exceed sales targets and objectives set by the company. Conduct product presentations and demonstrations to potential and existing clients. Develop and implement strategic sales plans to penetrate new markets and grow the existing customer base. Customer Relationship Management: Build and maintain long-term relationships with key accounts and clients. Serve as the primary point of contact for customer inquiries, providing prompt and efficient solutions. Understand customer requirements and provide tailored solutions using Parker products. Provide after-sales support, troubleshooting, and technical assistance as needed. Technical Expertise & Product Knowledge: Stay up to date with the latest product offerings and industry trends from Parker, and other relevant manufacturers. Provide technical support to customers in selecting the right products for their applications. Prepare and deliver detailed technical proposals, quotes, and specifications. Conduct product training sessions for customers, ensuring they are knowledgeable about the product's features and benefits. Market Analysis & Reporting: Monitor and analyses market trends, competitor activity, and customer needs to identify opportunities for growth. Provide regular sales forecasts, market feedback, and progress reports to the management team. Maintain accurate records of sales activities, customer interactions, and project statuses in CRM systems. Collaboration & Teamwork: Work closely with the internal team, including operations, engineering, and logistics, to ensure timely and efficient order fulfilment. Collaborate with the marketing team to support promotional campaigns and product launches. Participate in industry events, conferences, and trade shows to network with potential clients and stay informed on industry developments. Qualifications & Skills: Bachelors degree in Engineering, or a related technical field. Proven experience (3 to 5 years) in technical sales or a sales engineer role, preferably in the instrumentation, valves, or fittings industry. Strong knowledge of Swagelok and Parker products, instrumentation systems, fittings, valves, and related technologies. Excellent communication, presentation, and negotiation skills. Ability to understand and articulate complex technical concepts to non-technical stakeholders. Self-motivated, results-driven, and able to work independently. Strong problem-solving skills and the ability to think strategically. Proficiency in using CRM software, MS Office, and sales tools. Willingness to travel to meet with clients and attend industry events. Preferred: Experience working with major industrial clients or contractors. Knowledge of industry standards and certifications (e.g., ASME, ISO). Previous experience working with Swagelok or Parker products is highly desirable.

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0.0 - 4.0 years

2 - 3 Lacs

chennai

Work from Office

Job description The specific responsibilities of this position will be the following: Obtains orders from various sales platforms and executes the same. Identify issues with orders such as incomplete address, phone number or email address In case of such issues, reach out to the customer and get proper details to dispatch the order To be able to execute order processing (manifest and packing orders) Convert abandoned cart orders into sales. To obtain customer reviews for sold products. Maintain and update the customer Database. Regular phone calls and strong follow-ups with existing and potential customers Communicating with the customers to Resolve order issues Manage & Resolve Customer Returns Increase or maintain the level of business activity or revenue. Prepare and submit Daily, Weekly & Monthly reports Answer queries about the products from customers on social media, website, Chat and Phone. Stock intake to be checked and accounted for in the inventory and tracking sheet. Requirements Minimum 2 years of Experience in E-Commerce Operations and Customer Handling Proficiency in English is a must. Proficiency in Hindi - considered an added advantage. Deliver exceptional results to convert potential customers into sales orders. Proficient in computer skills with Microsoft Office Excellent communication, collaboration, and people management skills. Great interpersonal, presentation and communication skills

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4.0 - 7.0 years

3 - 4 Lacs

pune

Work from Office

We are currently seeking a professional and friendly Greeter to join our team As a Greeter, you will be responsible for welcoming guests, providing excellent customer service, and ensuring a positive experience for all visitors The ideal candidate will have strong communication skills, a welcoming demeanor, and the ability to work we'll in a fast-paced environment If you are a people person who enjoys making others feel welcome, we would love to hear from you

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0.0 - 1.0 years

1 - 2 Lacs

jaipur

Work from Office

Data entry process Location: Sitapura, Jaipur Eligibility: Qualification: Graduate (any stream) Shift: Rotational Week Off: Rotational Cab Facility: Not available Salary: 17000 CTC *Required Good English *Need immediate joiner Provident fund

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3.0 - 8.0 years

5 - 10 Lacs

bengaluru

Work from Office

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role The Global Commercial Payments business is going through a significant transformation to take advantage of the tremendous payments opportunities across the globe. The business is significantly evolving our product offerings to meet the diverse needs of our commercial customers. With these evolving products customer management strategies also need to evolve. The incumbent Manager of Commercial Risk Management in the Credit Fraud Risk Centre of Excellence CFR-CoE) will lead the customer management strategies for the GCP Case setups and digital Key Responsibilities will include:. Build and execute on best in class customer management strategies to ensure our delinquency numbers meet the targets. Drive key initiatives like digital strategies; support migration to POA platforms. Leverage capabilities such as Customer 360 and Commercial Debt Capacity to help transform risk management to Obligor level and execute on the recession readiness plan in collaboration with other commercial risk teams within the broader global CFR organization. Lead, engage, and inspire a team of high performing risk management professionals. Critical Factors to Success: Ability to prioritize across multiple requests and continuously manage partner expectations. Ability to structure highly unstructured requests and convert the available information to into business implications and insights. Past Experience: 4+ Years of Relevant/Related Work Experience with Consistent Track Record Of Strong Performance Academic Background: MBA, Master s Degree In Economics, Statistics Or Related Fields From Top Tier Institute Functional Skills/Capabilities: Ability To Drive Results With Strong Thought Leadership Strong Analytical Problem Solving Skills Excellent Communication and Relationship Building Skills Demonstrated Ability to Work Effectively Manage and Integrate With Cross-Functional Business Partners Worldwide Technical Skills/Capabilities: Advanced level used for Excel and PowerPoint Proficiency with Programming in SAS / SQL / HIVE Knowledge of Platforms: Experience working on Cornerstone, Lumi Behavioral Skills/Capabilities: Enterprise Leadership Behaviors Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You: Build the Best Team, Seek Provide Coaching Feedback, Make Collaboration Essential Do It The Right Way: Communicate Frequently, Candidly Clearly, Make Decisions Quickly Effectively, Live the Blue Box Values, Great Leadership Demands Courage

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4.0 - 6.0 years

6 - 8 Lacs

bengaluru

Work from Office

Business: Prosumer Role: Territory Manager Reporting to: Regional Sales Manager ABOUT SOLENIS Solenis is a leading global producer of specialty chemicals focused on partnering with water-intensive operations to solve complex water treatment, process improvement and hygiene challenges with advanced chemical and equipment solutions for consumer, industrial, institutional, food beverage, and recreational pool and spa water markets. The product portfolio of Solenis includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, USA, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis has been recognized as a Best Managed Company for 4 consecutive years and was named as 2024 Best Managed Company Gold Standard Winner. Key Responsibilities: Key responsibilities of a Territory Sales Manager working for Prosumer Distributor and Customer Management o Maintaining solid working relationships with End customers and Channel Partners by ensuring that their needs are met and resolving complaints if any, in a timely manner o Develop systems to ensure timely settlements of distributor claims, timely delivery of stocks, and ensure proper service to the distributor o Constant monitoring of stock, sales and market credit of distributors /super stockiest and take corrective actions if and as required, to ensure that the business is healthy Ongoing Business o Deliver Secondary Value target by developing market in the allocated territory o Continuously meeting and exceeding primary and secondary value sales targets for the entire product range by acquiring new customers o Traveling throughout an assigned territory to train, guide and work along with the Distributor Sales Representatives. o Drive sales and distribution for the Diversey products and manage the allocated territory and the customers Team Management o Achieve revenue growth profitably by leveraging the growth opportunities , coaching the Distributor sales representatives and managing them effectively o Double working with Distributor sales representatives to train and coach them. o Appraise periodically the performance of each DSR against set standards of performance - Plan town wise coverage basis their population, profile, number of outlets, business potentials etc. o Ensure proper planning of area coverage plans PJPs, their implementation of systematic coverage of the territory o Regular product and sales training for Distributor sales representatives to make sure they understand and know the brand, products, unique selling proposition, target customers, target market and the competition o Prepare distribution targets for all brands for all DSRs and ensure communication o Train DSRs on driving distribution growth as per the plan, identify obstacles and develop innovative solutions to overcome them Experience and Qualifications MBA from a recognized university with 4 6 years of experience in managing general trade, primarily working with wholesalers. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to work effectively in a collaborative, team-oriented environment. Eagerness to learn, adapt, and grow in a corporate setting. High attention to detail with the ability to manage multiple tasks efficiently.

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0.0 - 2.0 years

1 - 4 Lacs

jaipur

Work from Office

Codunite is looking for Customer Care Excutive to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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0.0 - 3.0 years

1 - 4 Lacs

ahmednagar

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You Care lifestyle is looking for Customer Management & Community Support to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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8.0 - 13.0 years

19 - 22 Lacs

mumbai

Work from Office

About The Role GradeM3/M4 RoleCustomer 360 Data Intelligence Brief about the role: Identification of micro opportunities at city level through data analysis and deep discussions with BMs/AMs/State heads. Horizontal approach cutting across product, distribution and proposition Suggest tactical measures to increase catchment efficiency of branches. The aim here is to increase throughput within the branches across various products (both assets and liability) Identifying synergies within various products and suggesting bundling opportunities relevant at city level This role will have a fair amount of visibility at senior management level and will give selected candidates an opportunity to understand strategic thought process of consumer bank Key skills required within potential candidates Good analytical and communication skills Good Excel and PPT skills Understanding of Kotak ecosystem and various teams

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7.0 - 12.0 years

12 - 15 Lacs

pune

Work from Office

Responsibilities Daily prioritization and assignment of defects during the feature development phase or maturation phase of the program Together with the Delivery QA lead, responsible for establishing the appropriate workflow in JIRA for defect management. This should align wherever possible to the standard program approach and exceptions only introduced for critical customer requirements Remove blockers wherever possible to ensure continuous working of defects and escalate to Solutions Manager when blocker cannot be removed by the Error Manager Create and support JIRA dashboards on defect work that provide input to the program health QA dashboard Raise the alarm when defect metrics are not being met or bottlenecks in the process exist Responsible for RCA when program targets on defects are not being met Responsible for escalating performance issues when KPI goals are not being met Work with Delivery QA Lead and counterparts on other programs to implement process improvements for defect work Manage backlog of defects for the maturation teams (delivery only) when in this phase of the program (Open Question for Standard Product and for defects during feature work) Facilitate triage meetings Ensure defects are scheduled accordingly and monitor the through put of defect closure Represent your program for the periodic health of program review within the delivery team Responsible to provide metrics to evaluate state of the system, bug fixing velocity, bug closing velocity and prediction models Authorities To conduct bug triaging sessions with the team Authorized to initiate RCA for recurring bugs Authorize to ask for fix versions of the bugs(commitments from engineering teams) in order to predict and communicate to customer point of contact for Error Management process Skills Breadth of knowledge on the solution of the program Good Analytical skills Negotiation skills Effective communication skills Skills: customer,defect management,root cause analysis (rca),skills,management,bug triaging,process improvement,negotiation skills,rca,jira,analytical skills,effective communicationKeywordsdefect management,root cause analysis,process improvement,feature development,JIRA,customer management,Error Management*Mandatory Key Skillsdefect management,root cause analysis,process improvement,feature development,JIRA,customer management,Error Management*

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3.0 - 8.0 years

3 - 7 Lacs

hyderabad

Work from Office

Job Purpose At Intercontinental Exchange (NYSE:ICE), we engineer technology, exchanges and clearing houses that connect companies around the world to global capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally. By leveraging our core strengths in technology, we continue to identify new ways to serve our customers and transform global markets. We are looking for motivated, results-oriented people to join our team. Intercontinental Exchange is seeking a Automation Engineer . We are looking for an individual to be service oriented, delivery focused and can build rapport with key members of the Operations and SRE teams specifying and implementing automation changes, fixes, and improvement projects. The ideal candidate will have excellent time and customer management skills, be able to work autonomously on projects combined with a range of technical skills and knowledge. Responsibilities Building and maintain tools and solutions for our operations platform, ensuring that we meet our customer service standards and reduce errors Actively troubleshoot any issues that arise during testing and production Update existing processes and design new processes as needed to optimize performance Work with the customers to understand their infrastructure automation solution requirements Understanding customer requirements and project KPIs Actively participate in or own continuous improvement projects driven by automation Any other activities as directed by management Work closely with the other team members to improve existing projects. Create quality measurements to track improvement in projects. Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environment Participate in an on-call rotation Knowledge and Experience Years & Type of Experience 3+ years functional experience working as a DevOps Engineer Prior experience with software development, infrastructure development, or development and operations Technical Abilities and Skills Requirements Strong experience with Microsoft Windows Server and Linux Administration Experience with scripting languages such as Python or PowerShell Experience in architecting an automation framework Proficiency in Configuration Management, CI, and automation tools such as Jenkins, Chef, Puppet, Ansible or similar Experience with Agile methods (Scrum/Kanban) to organize project deliverables, to track and to report progress (Jira) Experience with git, git repo services (BitBucket, GitHub), and branching strategies Experience with open-source technologies and cloud services (AWS/Azure) Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty) Experience with infrastructure as code (Terraform, CloudFormation) Experience with automation of business continuity/disaster recovery Knowledge of and exposure to container technology and orchestration is a plus. Experience interacting with REST APIs (GET/POST requests), webhooks, and API client tools (Postman) Excellent problem-solving and troubleshooting skills Process-oriented with great documentation skills (Confluence) Experience with data structures/formats such as XML, JSON, YAML, and HCL Preferred Experience with Rundeck and/or Cisco Tidal Enterprise Scheduler Experience with BigPanda Experience with PagerDuty Experience with AI Ops

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8.0 - 13.0 years

19 - 22 Lacs

mumbai

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About The Role GradeM3/M4 RoleCustomer 360 Data Intelligence Brief about the role: Identification of micro opportunities at city level through data analysis and deep discussions with BMs/AMs/State heads. Horizontal approach cutting across product, distribution and proposition Suggest tactical measures to increase catchment efficiency of branches. The aim here is to increase throughput within the branches across various products (both assets and liability) Identifying synergies within various products and suggesting bundling opportunities relevant at city level This role will have a fair amount of visibility at senior management level and will give selected candidates an opportunity to understand strategic thought process of consumer bank Key skills required within potential candidates Good analytical and communication skills Good Excel and PPT skills Understanding of Kotak ecosystem and various teams

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3.0 - 8.0 years

3 - 7 Lacs

hyderabad

Work from Office

Job Purpose At Intercontinental Exchange (NYSE:ICE), we engineer technology, exchanges and clearing houses that connect companies around the world to global capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally. By leveraging our core strengths in technology, we continue to identify new ways to serve our customers and transform global markets. We are looking for motivated, results-oriented people to join our team. Intercontinental Exchange is seeking a Automation Engineer . We are looking for an individual to be service oriented, delivery focused and can build rapport with key members of the Operations and SRE teams specifying and implementing automation changes, fixes, and improvement projects. The ideal candidate will have excellent time and customer management skills, be able to work autonomously on projects combined with a range of technical skills and knowledge. Responsibilities Building and maintain tools and solutions for our operations platform, ensuring that we meet our customer service standards and reduce errors Actively troubleshoot any issues that arise during testing and production Update existing processes and design new processes as needed to optimize performance Work with the customers to understand their infrastructure automation solution requirements Understanding customer requirements and project KPIs Actively participate in or own continuous improvement projects driven by automation Any other activities as directed by management Work closely with the other team members to improve existing projects. Create quality measurements to track improvement in projects. Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environment Participate in an on-call rotation Knowledge and Experience Years & Type of Experience 3+ years functional experience working as a DevOps Engineer Prior experience with software development, infrastructure development, or development and operations Technical Abilities and Skills Requirements Strong experience with Microsoft Windows Server and Linux Administration Experience with scripting languages such as Python or PowerShell Experience in architecting an automation framework Proficiency in Configuration Management, CI, and automation tools such as Jenkins, Chef, Puppet, Ansible or similar Experience with Agile methods (Scrum/Kanban) to organize project deliverables, to track and to report progress (Jira) Experience with git, git repo services (BitBucket, GitHub), and branching strategies Experience with open-source technologies and cloud services (AWS/Azure) Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty) Experience with infrastructure as code (Terraform, CloudFormation) Experience with automation of business continuity/disaster recovery Knowledge of and exposure to container technology and orchestration is a plus. Experience interacting with REST APIs (GET/POST requests), webhooks, and API client tools (Postman) Excellent problem-solving and troubleshooting skills Process-oriented with great documentation skills (Confluence) Experience with data structures/formats such as XML, JSON, YAML, and HCL Preferred Skills Experience with Rundeck and/or Cisco Tidal Enterprise Scheduler Experience with BigPanda Experience with PagerDuty Experience with AI Ops

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4.0 - 7.0 years

6 - 10 Lacs

ahmedabad

Work from Office

1) Generating leads by cold calling, Farming within existing customer bases and through contacts from Market. 2) Making offers, participating in Tenders Coordinating with internal teams and client for closure. Required Candidate profile Addressing sales enquiries / prospects that are generated by external sources of lead. Identify decision makers within targeted leads to begin sales process .

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2.0 - 7.0 years

1 - 4 Lacs

jalandhar, ludhiana, amritsar

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Role & responsibilities :- Inventory Management: Oversee the spare parts inventory, ensuring timely delivery to customers while minimizing stockouts and excess inventory. Vendor Coordination: Collaborate with vendors to procure spare parts, negotiating prices and terms to achieve favorable outcomes. Demand Forecasting: Analyze demand patterns to accurately forecast future requirements and optimize inventory levels to meet customer needs efficiently. MIS Reporting: Prepare and maintain Management Information System (MIS) reports to track inventory performance and support decision-making. Revenue Strategy Development: Formulate and implement strategies to boost aftermarket service revenue through effective parts management and strategic planning.

Posted 2 days ago

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Exploring Customer Management Jobs in India

India has a thriving job market for customer management professionals, with a high demand for individuals who can effectively handle customer interactions and ensure customer satisfaction. Customer management roles can be found in various industries such as IT, e-commerce, hospitality, and telecommunications. If you are considering a career in customer management in India, this article will provide you with valuable insights to help you navigate the job market.

Top Hiring Locations in India

Here are 5 major cities in India actively hiring for customer management roles: - Mumbai - Delhi - Bangalore - Hyderabad - Pune

Average Salary Range

The average salary range for customer management professionals in India varies based on experience levels. Entry-level positions typically start around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.

Career Path

In the field of customer management, career progression often follows a trajectory similar to the following: - Customer Support Executive - Customer Relationship Manager - Customer Success Manager - Customer Experience Director

Related Skills

In addition to customer management skills, professionals in this field are often expected to have or develop the following skills: - Excellent communication skills - Problem-solving abilities - Empathy and patience - Conflict resolution skills - Knowledge of CRM software

Interview Questions

Here are 25 interview questions you may encounter for customer management roles:

  • What does good customer service mean to you? (basic)
  • How do you handle difficult customers? (medium)
  • Can you give an example of a time you went above and beyond for a customer? (medium)
  • How do you prioritize customer inquiries? (basic)
  • What metrics do you use to measure customer satisfaction? (medium)
  • How would you handle a situation where a customer is dissatisfied with our product/service? (medium)
  • Describe a time when you successfully upsold a product or service to a customer. (medium)
  • How do you stay organized when dealing with a high volume of customer inquiries? (basic)
  • What strategies would you use to retain customers? (medium)
  • How do you handle feedback from customers? (basic)
  • Give an example of a time you had to work with a team to resolve a customer issue. (medium)
  • How do you stay up-to-date with product knowledge to better assist customers? (basic)
  • Describe a time when you had to de-escalate a tense situation with a customer. (medium)
  • How do you handle multiple customer inquiries simultaneously? (basic)
  • Can you provide an example of a successful cross-selling experience? (medium)
  • How do you ensure a positive customer experience over different communication channels? (medium)
  • Describe a time you had to collaborate with other departments to resolve a customer issue. (medium)
  • How do you handle a situation where a customer is asking for a refund? (medium)
  • What do you think are the most important qualities for a customer management professional to have? (basic)
  • How do you handle a situation where a customer is being unreasonable? (medium)
  • Give an example of a time you turned a dissatisfied customer into a loyal one. (medium)
  • What steps would you take to onboard a new customer successfully? (medium)
  • How do you handle customer complaints on social media platforms? (medium)
  • Describe a time you had to handle a high-pressure situation with a customer. (medium)
  • How do you prioritize customer requests when resources are limited? (medium)

Closing Remark

As you explore opportunities in customer management in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach during interviews. With the right preparation and confidence, you can excel in your job search and secure a rewarding career in customer management. Good luck!

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