12 Customer Management Jobs
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1.0 - 4.0 years
1 - 4 Lacs
Gurugram
Work from Office
Gurgaon based bpo sales voice process any graduate or undergrad. with or without experience with good comm. skills can apply, 6 days a week working with Day shift rotational off salary 22k-35CTC Contact HR Nidhi-9311340225
Posted 2 days ago
0.0 - 1.0 years
1 - 2 Lacs
Vadodara
Work from Office
Urgent Hiring Inbound Customer Support Representative Rotational Shifts (Day & Night) Women Candidates: Day Shift Only (Safe & Comfortable Work Timing) 14K – 17K In-Hand 18K – 21K CTC Handle inbound customer calls, solve queries Fresher can apply
Posted 3 days ago
10.0 - 12.0 years
Bengaluru, Karnataka, India
On-site
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Manage...
Posted 1 week ago
0.0 years
Indore, Madhya pradesh, India
On-site
As a Therapy Business Manager you will be responsible for developing and implementing all sales strategies in the assigned market. Further you will drive primary and secondary sales, ensure brand presence in the assigned market and manage the distributor network to achieve desired sales/business objectives. Roles and Responsibilities in detail Business generation & development : Achieve monthly, quarterly, half yearly and yearly sales target by promoting company's product ethically to customers as per the business plan Having science-based discussion with doctors and chemists for promotion of product in clinic and at chemist place Organizing Camps (CME) as per the division strategy and custo...
Posted 1 week ago
1.0 - 6.0 years
Chennai
Work from Office
Skill required: Banking Services - Core Banking Designation: Business Advisory Associate Qualifications: BBA/BCom/Master of Business Administration Years of Experience: 1 to 3 years What would you do The Commercial Fulfillment, Loan Booking Deal Setup Analyst is responsible for end-to-end coordination and execution of commercial loan onboarding, documentation verification, and system setup in alignment with credit approval and compliance standardsThis role ensures accurate and timely fulfillment of commercial lending transactions, including loan booking, funding, and post-booking quality checks, to support the smooth execution of lending operations across middle and back-office functionsDeve...
Posted 2 weeks ago
3.0 - 8.0 years
Chennai
Work from Office
Skill required: Banking Services - Core Banking Designation: Business Advisory Analyst Qualifications: BBA/BCom/Master of Business Administration Years of Experience: 3 to 5 years What would you do The Commercial Fulfillment, Loan Booking Deal Setup Analyst is responsible for end-to-end coordination and execution of commercial loan onboarding, documentation verification, and system setup in alignment with credit approval and compliance standardsThis role ensures accurate and timely fulfillment of commercial lending transactions, including loan booking, funding, and post-booking quality checks, to support the smooth execution of lending operations across middle and back-office functionsDevelo...
Posted 2 weeks ago
0.0 - 1.0 years
Chennai
Work from Office
Skill required: Banking Services - Core Banking Designation: Business Advisory New Associate Qualifications: BBA/BCom/Master of Business Administration Years of Experience: 0 to 1 years What would you do The Loan Servicing Analyst is responsible for end-to-end servicing and maintenance of commercial loan portfolios, including bilateral, participation, and syndicated facilities in both agented and non-agented arrangementsThis role ensures accurate execution of loan servicing events such as rate resets, billing, payments, advances and draw downs. Also need to maintain data accuracy, ensure compliance with legal and credit agreements, and uphold operational excellence across the commercial lend...
Posted 2 weeks ago
1.0 - 6.0 years
Chennai
Work from Office
Skill required: Banking Services - Core Banking Designation: Business Advisory Associate Qualifications: BBA/BCom/Master of Business Administration Years of Experience: 1 to 3 years What would you do The Loan Servicing Analyst is responsible for end-to-end servicing and maintenance of commercial loan portfolios, including bilateral, participation, and syndicated facilities in both agented and non-agented arrangements. This role ensures accurate execution of loan servicing events such as rate resets, billing, payments, advances and draw downs. Also need to maintain data accuracy, ensure compliance with legal and credit agreements, and uphold operational excellence across the commercial lendin...
Posted 2 weeks ago
15.0 - 19.0 years
Hyderabad, All india
On-site
As the VP (Property Manager) at Global Real Estate in Hyderabad, your main objective is to enhance the value of the property portfolio through effective asset and property management practices in Hyderabad. You will be based in Hyderabad and report to the GRE-India Location Manager. **Key Work Responsibilities:** - Deliver day-to-day operational property management requirements, ensuring property and infrastructure availability in line with JPM standards, LOB requirements, and key performance deliverables. - Collaborate with security, technology, dining, transport, and other support partners to provide a safe and healthy environment for staff and clients. - Report incidents following approve...
Posted 2 weeks ago
13.0 - 17.0 years
Hyderabad
On-site
You will be a part of a leading technology integrator, YASH Technologies, which specializes in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, you will be working with cutting-edge technologies alongside a team of bright individuals, with the purpose of bringing real positive changes in an increasingly virtual world. **Role Overview:** As a Salesforce Professional at YASH Technologies, you will collaborate with cross-functional teams to ensure project success. Your responsibilities will include developing and maintaining project plans, ensuring project delivery within ...
Posted 3 weeks ago
5.0 - 7.0 years
Pune, Maharashtra, India
On-site
Job Description To generate demand for Enterprise Fire business and drive strong specification in the market. Achieve revenue and margin above set quota in support of Annual Operating Plan. Experience of working with LV consultants, End Users, Govt. departments, PMCs, GCs & Builders to engage and do seminars and related activities for getting brand approved in preferred make list. Notifiers Responsibilities CUSTOMER MANAGEMENT Meet new customers and expand Opportunities funnel. To maintain and develop relationships with existing customers and managing Key accounts. Responsible for Accurate forecast of revenue and growth opportunities in territory / segment SALES & COMMERCIAL ACTIVITIES Ensur...
Posted 3 weeks ago
10.0 - 20.0 years
10 - 20 Lacs
Hyderabad
Work from Office
Position: Manager - Program Management (Electronics Manufacturing) Experience: 10 to 20 years Industry: Electronics Manufacturing Services (EMS) Work Location: Hyderabad Job Summary: The Manager - Program Management will be responsible for leading key customer accounts, ensuring operational efficiency, and driving total customer satisfaction in the Electronics Manufacturing Services (EMS) domain. This role requires cross-functional leadership, strategic planning, and deep understanding of product lifecycle and industrialization in electronics manufacturing. Key Responsibilities: Customer Account Leadership: Own and manage strategic customer accounts. Ensure high customer satisfaction and ret...
Posted 1 month ago
Exploring Customer Management Jobs in India
India has a thriving job market for customer management professionals, with a high demand for individuals who can effectively handle customer interactions and ensure customer satisfaction. Customer management roles can be found in various industries such as IT, e-commerce, hospitality, and telecommunications. If you are considering a career in customer management in India, this article will provide you with valuable insights to help you navigate the job market.
Top Hiring Locations in India
Here are 5 major cities in India actively hiring for customer management roles: - Mumbai - Delhi - Bangalore - Hyderabad - Pune
Average Salary Range
The average salary range for customer management professionals in India varies based on experience levels. Entry-level positions typically start around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.
Career Path
In the field of customer management, career progression often follows a trajectory similar to the following: - Customer Support Executive - Customer Relationship Manager - Customer Success Manager - Customer Experience Director
Related Skills
In addition to customer management skills, professionals in this field are often expected to have or develop the following skills: - Excellent communication skills - Problem-solving abilities - Empathy and patience - Conflict resolution skills - Knowledge of CRM software
Interview Questions
Here are 25 interview questions you may encounter for customer management roles:
- What does good customer service mean to you? (basic)
- How do you handle difficult customers? (medium)
- Can you give an example of a time you went above and beyond for a customer? (medium)
- How do you prioritize customer inquiries? (basic)
- What metrics do you use to measure customer satisfaction? (medium)
- How would you handle a situation where a customer is dissatisfied with our product/service? (medium)
- Describe a time when you successfully upsold a product or service to a customer. (medium)
- How do you stay organized when dealing with a high volume of customer inquiries? (basic)
- What strategies would you use to retain customers? (medium)
- How do you handle feedback from customers? (basic)
- Give an example of a time you had to work with a team to resolve a customer issue. (medium)
- How do you stay up-to-date with product knowledge to better assist customers? (basic)
- Describe a time when you had to de-escalate a tense situation with a customer. (medium)
- How do you handle multiple customer inquiries simultaneously? (basic)
- Can you provide an example of a successful cross-selling experience? (medium)
- How do you ensure a positive customer experience over different communication channels? (medium)
- Describe a time you had to collaborate with other departments to resolve a customer issue. (medium)
- How do you handle a situation where a customer is asking for a refund? (medium)
- What do you think are the most important qualities for a customer management professional to have? (basic)
- How do you handle a situation where a customer is being unreasonable? (medium)
- Give an example of a time you turned a dissatisfied customer into a loyal one. (medium)
- What steps would you take to onboard a new customer successfully? (medium)
- How do you handle customer complaints on social media platforms? (medium)
- Describe a time you had to handle a high-pressure situation with a customer. (medium)
- How do you prioritize customer requests when resources are limited? (medium)
Closing Remark
As you explore opportunities in customer management in India, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach during interviews. With the right preparation and confidence, you can excel in your job search and secure a rewarding career in customer management. Good luck!
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