4915 Customer Complaints Jobs

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0.0 - 3.0 years

0 - 3 Lacs

ahmedabad

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FRESHER OPPORTUNITY! Assist consumers with service inquiries, troubleshooting,& issue resolution. Maintain a positive, empathetic, and professional attitude toward consumers. 26k -36k Salary + Incentives+additional perks Share CV on:-8200326423

Posted 17 hours ago

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10.0 - 15.0 years

5 - 6 Lacs

chennai, bengaluru, mumbai (all areas)

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Manage and nurture long-term relationships with key clients to ensure satisfaction, retention, and business growth. Maintain consistent communication with clients through regular meetings, follow-ups, and performance reviews. Handle client escalations and resolve issues efficiently to maintain service quality and trust. Collaborate closely with project managers, HR, and operations teams to ensure project or manpower delivery meets client expectations, timelines, and budgets. Monitor and evaluate project and recruitment performance metrics, ensuring alignment with service-level agreements (SLAs). Collect and analyze client feedback to identify trends, pain points, and opportunities for servic...

Posted 18 hours ago

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1.0 - 2.0 years

0 - 1 Lacs

hyderabad

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Call potential customers for computer sales and service leads. Explain company services (repairs, AMC, networking, accessories, etc.). Follow up on service calls and new inquiries daily. Maintain a report of calls made, responses, and conversions

Posted 18 hours ago

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7.0 - 12.0 years

10 - 16 Lacs

kolkata

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Objective This position will be assigned with special projects to handle department brand approvals, product approvals and critical quality complaints if any reported in the assigned region. This position will report to the Zonal Technical Services Head. Key Responsibilities Product approvals at major project sites through trials at site and at third party labs Resolution and retention of customers through optimization of trials Resolution of quality complaints within 7 days Product enlistment in departments and customers at district level Promotion and inclusion of blended cement in key projects Engagement with structural consultant, architect, block level & department engineers Expectation...

Posted 1 day ago

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1.0 - 6.0 years

3 - 4 Lacs

gurugram

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Hiring For International BPO - Global Process Min 12th Pass with 1 year exp into customer service can apply. Excellent Comms Required Salary 27k Inhand 2500 MIV Dayshifts 5 days working Roster Off Both side cabs Call/WhatsApp Shubhangi 9910986254 Perks and benefits Incentives MIV 2500 Travel Allowance 4k

Posted 1 day ago

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1.0 - 6.0 years

4 - 5 Lacs

chennai

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Delhivery is Indias leading fulfillment platform for digital commerce. With its nationwide network extending beyond 18,000 pin codes and 2,500 cities, the company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing and technology services. Delhivery has successfully fulfilled over 550 million transactions since inception and today works with over 10,000 direct customers, which includes large & small e-commerce participants, SMEs, and over 350 leading enterprises & brands. Vision - Since its inception in 2011, Delhivery has become India’s leading supply chain services company. Our vision...

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1.0 - 2.0 years

3 - 4 Lacs

pune

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Responsibilities: Review and analyse customer requirements, specifications, and technical requirements. Prepare Inspection test plans and different testing procedures. Performing product Inspection and testing as per the ITP, drawing, Data sheets and meeting the customer-specified requirements. Performing product inspection, offering inspection stages to the customer inspector. Monitoring product welding requirements based on WPS and PQR. Reviewing material certificates as per material specifications, product data sheets. Performing NDE (RT, MPT, VT, LPT, etc.) examinations. Preparing quality dossiers as per the Inspection test plan. Handling Internal External audits. Co-ordination with inte...

Posted 1 day ago

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1.0 - 6.0 years

3 - 8 Lacs

ahmedabad

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Minimum 1 year (excluding internshipsfreelancing) Salary: 3 LPA Priority: Immediate joiners preferred What we offer: 5-day work week Flexible work hours Growth-focused journey with regular rewards and recognition Focus on learning development Competitive, goal-driven culture Job Summary The ideal candidate will work as the CRM support executive and help our client in stream line the business processes such as engagement, reports, informative communication, complain resolutions, surveys over all communication mediums (Call, WhatsApp, Email, SMS and Teams). Key Responsibilities: Build sustainable relationships and trust with customer accounts through open and interactive communication The exec...

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1.0 - 4.0 years

3 - 6 Lacs

hyderabad

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As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personalized engagement and product offerings. This role involves sourcing new customers, deepening existing relationships, and cross-selling a wide range of banking products. You will work closely with internal teams and group companies to provide seamless access to financial solutions, conduct special sales initiatives, and ensure customer satisfaction through timely query resolution and proactive communication. The role demands strong customer orientation, high energy, and a consul...

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1.0 - 4.0 years

3 - 6 Lacs

mumbai

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As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personalized engagement and product offerings. This role involves sourcing new customers, deepening existing relationships, and cross-selling a wide range of banking products. You will work closely with internal teams and group companies to provide seamless access to financial solutions, conduct special sales initiatives, and ensure customer satisfaction through timely query resolution and proactive communication. The role demands strong customer orientation, high energy, and a consul...

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1.0 - 4.0 years

3 - 6 Lacs

surat

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As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personalized engagement and product offerings. This role involves sourcing new customers, deepening existing relationships, and cross-selling a wide range of banking products. You will work closely with internal teams and group companies to provide seamless access to financial solutions, conduct special sales initiatives, and ensure customer satisfaction through timely query resolution and proactive communication. The role demands strong customer orientation, high energy, and a consul...

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1.0 - 4.0 years

3 - 6 Lacs

gandhinagar, hyderabad

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As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personalized engagement and product offerings. This role involves sourcing new customers, deepening existing relationships, and cross-selling a wide range of banking products. You will work closely with internal teams and group companies to provide seamless access to financial solutions, conduct special sales initiatives, and ensure customer satisfaction through timely query resolution and proactive communication. The role demands strong customer orientation, high energy, and a consul...

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1.0 - 5.0 years

3 - 7 Lacs

thane

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JD RM Global Indian Department CEC (SKY Branch) Location Thane and Hyderabad Number of Positions Reporting Relationships Position Grade M1 to M5 Build and nurture personal relationship with affluent NR customers by in-depth profiling of the client, identify opportunities and matching these opportunities to products/ solutions provided by Kotak Group Generate business across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness Acquire new affluent clients and increase the customer base Work closely with other businesses to provide NRI customers with seamless access to NR products Navigate through adaptive and technical challe...

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1.0 - 5.0 years

3 - 7 Lacs

hyderabad

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JD RM Global Indian Department CEC (SKY Branch) Location Thane and Hyderabad Number of Positions Reporting Relationships Position Grade M1 to M5 Build and nurture personal relationship with affluent NR customers by in-depth profiling of the client, identify opportunities and matching these opportunities to products/ solutions provided by Kotak Group Generate business across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness Acquire new affluent clients and increase the customer base Work closely with other businesses to provide NRI customers with seamless access to NR products Navigate through adaptive and technical challe...

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2.0 - 7.0 years

4 - 9 Lacs

noida

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We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes. Handle personalized service requests from customers across segments Generate and deliver timely business MIS reports Ensure strict compliance with audit, regulatory, and internal banking policies Coordinate with CPC/RPC/Investme...

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4.0 - 9.0 years

6 - 11 Lacs

mumbai

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We are seeking a dynamic and experienced Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. The role involves deepening existing relationships and acquiring new ones by offering tailored banking solutions across liabilities and commercial assets. The ideal candidate will have strong knowledge of trade finance, commercial lending, and investment products, along with a passion for delivering exceptional customer service. This is a high-impact role that requires strategic thinking, excellent interpersonal skills, and the ability to coordinate across teams to deliver a seamless banking experience. Acquire and expand relationships with High Net Worth in...

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4.0 - 9.0 years

6 - 11 Lacs

ahmedabad

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We are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong financial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service. Develop and expand relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service and adherence to bank policies Cross-sell a wide range of banking products to deepen ...

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4.0 - 9.0 years

6 - 11 Lacs

unjha

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We are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong financial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service. Develop and expand relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service and adherence to bank policies Cross-sell a wide range of banking products to deepen ...

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4.0 - 9.0 years

6 - 11 Lacs

aligarh

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We are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong financial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service. Develop and expand relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service and adherence to bank policies Cross-sell a wide range of banking products to deepen ...

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4.0 - 9.0 years

6 - 11 Lacs

gondal, rajkot

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We are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong financial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service. Develop and expand relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service and adherence to bank policies Cross-sell a wide range of banking products to deepen ...

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4.0 - 9.0 years

6 - 11 Lacs

faridabad

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We are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong financial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service. Develop and expand relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service and adherence to bank policies Cross-sell a wide range of banking products to deepen ...

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4.0 - 9.0 years

6 - 11 Lacs

mumbai

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We are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong financial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service. Develop and expand relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service and adherence to bank policies Cross-sell a wide range of banking products to deepen ...

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4.0 - 9.0 years

6 - 11 Lacs

nagpur

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We are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong financial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service. Develop and expand relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service and adherence to bank policies Cross-sell a wide range of banking products to deepen ...

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4.0 - 9.0 years

6 - 11 Lacs

thane

Work from Office

We are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong financial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service. Develop and expand relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service and adherence to bank policies Cross-sell a wide range of banking products to deepen ...

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4.0 - 9.0 years

6 - 11 Lacs

jalandhar

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We are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong financial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service. Develop and expand relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service and adherence to bank policies Cross-sell a wide range of banking products to deepen ...

Posted 1 day ago

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Exploring Customer Complaints Jobs in India

Customer complaints jobs are in high demand in India as companies strive to provide excellent customer service and maintain customer satisfaction. These roles involve handling customer grievances, resolving issues, and ensuring a positive customer experience. If you are considering a career in customer complaints, this article will provide you with valuable insights into the job market in India.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bangalore
  4. Hyderabad
  5. Chennai

These cities have a high concentration of companies across various industries that actively hire for customer complaints roles.

Average Salary Range

The average salary range for customer complaints professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the customer complaints field, a typical career path may include roles such as Customer Service Executive, Senior Customer Service Representative, Team Leader, and Customer Service Manager. With experience and expertise, professionals can progress to higher positions with increased responsibilities and leadership roles.

Related Skills

In addition to strong communication and problem-solving skills, customer complaints professionals are often expected to have skills such as empathy, conflict resolution, active listening, and the ability to work under pressure.

Interview Questions

  • What do you think are the key components of excellent customer service? (basic)
  • How do you handle difficult customers or challenging situations? (medium)
  • Can you provide an example of a time when you successfully resolved a customer complaint? (medium)
  • How do you prioritize and manage multiple customer complaints simultaneously? (medium)
  • What strategies would you use to prevent recurring customer complaints? (advanced)
  • How do you stay updated on products/services to better assist customers? (basic)
  • Describe a time when you went above and beyond to satisfy a customer's needs. (medium)
  • How do you handle a situation where a customer is clearly in the wrong? (medium)
  • What tools or software have you used to track and manage customer complaints? (basic)
  • How do you ensure that customers feel valued and appreciated during interactions? (medium)
  • Can you explain a situation where you had to escalate a customer complaint to a higher authority? (medium)
  • How do you measure customer satisfaction and the success of your interventions? (medium)
  • Describe a time when you had to deliver bad news to a customer. How did you handle it? (medium)
  • How do you handle feedback from customers, whether positive or negative? (basic)
  • What steps do you take to de-escalate a tense customer interaction? (medium)
  • How do you handle a situation where you don't have an immediate solution to a customer's problem? (medium)
  • Can you explain a time when you identified a process improvement opportunity based on customer feedback? (advanced)
  • How do you ensure confidentiality and data security while handling customer complaints? (basic)
  • Describe a time when you had to work collaboratively with other departments to resolve a customer issue. (medium)
  • What do you think are the most common reasons for customer complaints in today's business environment? (basic)
  • How do you adapt your communication style when interacting with different types of customers? (medium)
  • Can you provide an example of a time when you turned a dissatisfied customer into a loyal advocate? (advanced)
  • How do you handle a high volume of customer complaints during peak times? (medium)
  • What do you think sets exceptional customer complaints professionals apart from others in the field? (basic)

Closing Remark

As you explore opportunities in the customer complaints job market in India, remember to showcase your skills, experience, and passion for delivering excellent customer service. By preparing thoroughly and approaching interviews with confidence, you can land a rewarding career in this dynamic and essential field. Good luck!

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