5805 Customer Complaints Jobs

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5.0 - 10.0 years

10 - 14 Lacs

chennai

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Senior Officer -Local Quality Assurance Job Details | BASF Catalysts We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser s local storage. This includes cookies necessary for the websites operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve websites performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Accept All Cookies Search by Keyword Search by Location Senior Officer -...

Posted 17 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

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Renewal process life insurance Good communication. Salary upto 24k ctc Day Shift Rotational week off Need Linguistic candidates Malyalam, Telegu , Tamil Salary 20,000/- In hand Required Candidate profile HSC is mandate Job location- Airoli, Navi Mumbai, Maharashtra- 400708 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Priyanka:- 7875990932

Posted 19 hours ago

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15.0 - 23.0 years

35 - 50 Lacs

bengaluru, mumbai (all areas)

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Understanding of real estate customer life cycle & RERA regulations Expertise in CRM Systems Experience in handling multiple residential projects and high value customers Design SOPs for CRM Lead and manage CRM team coordinate with inter departments

Posted 22 hours ago

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10.0 - 15.0 years

12 - 17 Lacs

barmer

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Cashier Job Name: Cashier Job Role: Cashier Industry:NGO, Trust Job Location:Barmer(Rajasthan) Experience:10- 15yearSkills:Cash Handling, Book Keeping, Tally Salary:Best In the industry Education:Any Graduate Job Summary: We are Looking Experience person as acashier in NGO. The candidates should possess good communication skills and computer knowledge. Candidates with strong exposure in Cash management, bookkeeping work. having good working hands-on Tally software. About The Role :: We are looking for an accountable Cashier to process all cash transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will play a fundamental role ...

Posted 22 hours ago

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0.0 - 4.0 years

2 - 6 Lacs

udaipur

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Customer Care Executive Name:Customer Care Executive Role:Executive Industry:Manufacturer Location:Udaipur (Rajasthan) Job Type:Full Time Experience:Fresher- 4yearsSkills:Customer handling, Email drafting Salary:Best in the industry Education:Any Graduate Description: Manage incoming phone calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Meet personal/customer service teamsales targets and call handling quotas. Handle customer complaints, provide appropriate so...

Posted 22 hours ago

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2.0 - 5.0 years

4 - 7 Lacs

udaipur

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Customer Support Executive (International) Name:Customer Support Executive (International) Role:Customer supportIndustry:Logistics, Cargo, CourierLocation:Udaipur (Rajasthan)Job Type:Full TimeExperience:2- 5yearsSkills:customer support, client handling, coordination, global client, Email draftingSalary:Best in the industryEducation:Any Graduate, MBA Description: 2-3 years of experience in customer service, preferably within the logistics or cargo industry.Strong communication and interpersonal skills.Ability to handle high-pressure situations and resolve conflicts effectively.Excellent organizational and multitasking abilities.Knowledge of logistics and cargo handling procedures.Familiarity ...

Posted 22 hours ago

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3.0 - 8.0 years

1 - 4 Lacs

barmer

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Cashier Job Name: Cashier Job Role: Cashier IndustryNGO/ Social Service Job LocationBarmer (Rajasthan) Experience3 - 8 year SalaryBest in the industry EducationB.com/M.com Responsibilities: We are looking for an accountable Cashier to process all cash transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will play a fundamental role in achieving our customer satisfaction and revenue growth objectives. Duties and responsibilities of thecashier will include greeting customers when entering or leaving our establishment, maintaining a clean and tidy checkout area and keeping reports of cash and credit transactions. Handle cash tr...

Posted 22 hours ago

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1.0 - 3.0 years

1 - 4 Lacs

udaipur

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Customer Care Executive Job Name: Customer Care Executive Job Role: Executive IndustryEngineering Job LocationUdaipur(Rajasthan) Job TypeFull Time Experience1- 3year SalaryBest in the industry EducationAny Graduate Job Summary: We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. About The Role : Ability to Handle ...

Posted 22 hours ago

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4.0 - 8.0 years

1 - 4 Lacs

udaipur

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Customer Support Executive (Female) Job Name: Customer Support Executive (Female) Job Role: CSE IndustryE-Commerce Job LocationUdaipur (Rajasthan) ExperienceFresher- 4year SalaryBest in the Industry EducationAny Graduate Job Summary: Customer SupportExecutive having Good Communication skills.Handle queries and complaints of the Customer. having good working hands-on computer work. Transaction handling Services, Problem Solving Efficiency.Ability to write/type messages to ensure a professional tone. About The Role : A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. Maintaining records of transact...

Posted 22 hours ago

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5.0 - 10.0 years

2 - 6 Lacs

barmer

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office coordinator Name:office coordinator Role:office coordinator Industry:NGO, Trust Location:Barmer, (Rajasthan)Job Type:Full Time Experience:5- 10yearsSkills:coordination with team, office management, Excel, Word Salary:Best in the industry Education:Any Graduate Description: Follow office workflow procedures to ensure maximum efficiency. Maintain files and records with effective filing systems. Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings, etc.) Greet and assist visitors when they arrive at the office. Monitor office expenditures and handle all office contracts (rent, service, etc.). Perform basic bookkeeping...

Posted 23 hours ago

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3.0 - 5.0 years

2 - 6 Lacs

udaipur

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Cashier (Jewellery) Job Name: Cashier(Jewellery) Job Role: Cashier Industry:Jewellery, Retail Job Location:Udaipur (Rajasthan) Experience:3- 5yearSkills:Cash Handling, Book Keeping Salary:Best In the industry Education:Any Graduate Job Summary: Looking an experience as a cashier in jewellery or retail industry. The candidates should possess good communication skills and computer knowledge. Candidate with jewellery background will be given preference. About The Role :: Looking an experience as a cashier in jewellery or retailindustry. The candidates should possess good communication skills and computer knowledge.Candidate with jewellery background will be given preference. Handle cash, credit...

Posted 23 hours ago

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1.0 - 3.0 years

1 - 3 Lacs

mehsana

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Build and maintain positive relationships with customers,Handle customer inquiries via call email in person,Resolve customer complaint efficiently professionally Follow up with customer to ensure satisfaction Coordinate with internal teams to meet.

Posted 23 hours ago

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3.0 - 5.0 years

3 - 4 Lacs

chennai

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Job Description & Responsibilities: Achieve quality objectives and targets set by the partners. Coordinate with customers and partners on quality-related issues and activities. Handle inspection and testing activities as per quality standards. Execute production schedules and planning in coordination with the production team. Perform in-process quality checks for every job through sampling. In case of deviations, ensure non-conforming material is identified, segregated, and stored separately for corrective action. Manage segregation and rework of materials during internal rejections and customer rejections. Ensure effective implementation and monitoring of corrective and preventive actions (...

Posted 1 day ago

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2.0 - 5.0 years

4 - 7 Lacs

vijayawada, visakhapatnam, guntur

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We are looking for a highly skilled and experienced Field Sales Executive to join our team. The ideal candidate will have 19-25 years of experience in sales, preferably in the field. Roles and Responsibility Develop and execute sales strategies to achieve business objectives. Build and maintain strong relationships with clients and customers. Conduct market research and analyze sales trends to identify new opportunities. Collaborate with cross-functional teams to drive sales growth. Provide excellent customer service and support to ensure high levels of customer satisfaction. Identify and pursue new business leads and opportunities. Disclaimer: This job description has been sourced from a pu...

Posted 1 day ago

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5.0 - 8.0 years

7 - 10 Lacs

vijayawada, visakhapatnam, guntur

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We are looking for a highly skilled and experienced Sales Executive to join our team. The ideal candidate will have 23-25 years of experience in sales. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Build and maintain strong relationships with clients and customers. Conduct market research and analyze industry trends to identify new business opportunities. Collaborate with cross-functional teams to drive sales growth. Provide excellent customer service and support to ensure high levels of customer satisfaction. Identify and pursue new business leads and opportunities. Disclaimer: This job description has been sourced from a public do...

Posted 1 day ago

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2.0 - 5.0 years

4 - 7 Lacs

vijayawada, visakhapatnam, guntur

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We are looking for a highly skilled and experienced Sales Executive to join our team. The ideal candidate will have 26 years of experience in sales, with a strong background in sales and mentoring. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Build and maintain strong relationships with clients and stakeholders. Conduct market research and analyze industry trends to identify new business opportunities. Collaborate with cross-functional teams to drive sales growth and revenue. Provide coaching and mentoring to junior sales team members. Identify and pursue new business leads and opportunities. Disclaimer: This job description has be...

Posted 1 day ago

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2.0 - 6.0 years

4 - 8 Lacs

vijayawada, visakhapatnam, guntur

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We are looking for a highly skilled and experienced Retail Sales Executive to join our team. The ideal candidate will have 19-25 years of experience in retail sales. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Build and maintain strong customer relationships to increase sales and revenue. Conduct market research to identify new business opportunities and stay updated with industry trends. Collaborate with cross-functional teams to achieve common goals. Analyze sales data and provide insights to improve sales performance. Identify and pursue new business leads to drive growth. Disclaimer: This job description has been sourced from ...

Posted 1 day ago

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3.0 - 5.0 years

5 - 7 Lacs

mumbai

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We are looking for a highly skilled and experienced Executive Secretary to support our General Manager at Ibis Mumbai Hotels. The ideal candidate will have a strong background in providing administrative support to senior executives. Roles and Responsibility Manage the General Manager's schedule, ensuring efficient time management and coordination of meetings. Develop and implement effective filing systems, both physical and digital, for easy access to information. Coordinate travel arrangements, including booking flights, hotels, and transportation as needed. Prepare and edit correspondence, reports, and presentations as required. Maintain confidentiality and handle sensitive information wi...

Posted 1 day ago

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1.0 - 2.0 years

3 - 4 Lacs

bengaluru

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We are looking for a highly skilled and experienced Residence Concierge to join our team. The ideal candidate will have excellent communication skills and the ability to provide top-notch service to our residents. Roles and Responsibility Manage front desk operations, including handling phone calls, emails, and walk-ins. Provide exceptional customer service to residents, addressing their needs and concerns in a timely and professional manner. Coordinate with other departments to ensure seamless execution of services and resolve issues promptly. Maintain accurate records and reports, ensuring data integrity and confidentiality. Develop and implement effective filing systems, both physical and...

Posted 1 day ago

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2.0 - 5.0 years

4 - 7 Lacs

warangal, hyderabad, nizamabad

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We are looking for a highly skilled and experienced Tele Sales Executive to join our team. The ideal candidate will have 19-25 years of experience in B2B telecom sales. Roles and Responsibility Develop and execute strategic plans to achieve sales targets and expand the customer base. Build and maintain strong relationships with key decision-makers at target accounts. Conduct market research and competitor analysis to identify new business opportunities. Collaborate with cross-functional teams to develop and launch new products and services. Provide exceptional customer service and support to existing clients. Analyze sales data and performance metrics to optimize sales strategies. Disclaimer...

Posted 1 day ago

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5.0 - 8.0 years

7 - 10 Lacs

hubli, mangaluru, mysuru

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We are looking for a highly skilled and experienced Telecaller to join our team. The ideal candidate will have 23-25 years of experience in the field. Roles and Responsibility Handle customer inquiries and provide excellent customer service. Make outbound calls to promote products or services. Build strong relationships with customers through effective communication. Meet sales targets and achieve monthly goals. Collaborate with team members to achieve common objectives. Stay updated on industry trends and product knowledge. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seeker...

Posted 1 day ago

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1.0 - 5.0 years

3 - 7 Lacs

mumbai

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We are looking for a highly skilled and experienced Assistant Concierge Manager to join our team. The ideal candidate will have a strong background in concierge services and excellent communication skills. Roles and Responsibility Manage the concierge team to ensure exceptional customer service. Coordinate with various departments to resolve customer complaints and concerns. Develop and implement strategies to enhance customer satisfaction. Maintain high standards of quality and consistency in concierge services. Train and mentor new staff members to improve their skills. Analyze customer feedback to identify areas for improvement. Disclaimer: This job description has been sourced from a pub...

Posted 1 day ago

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0.0 - 5.0 years

0 - 1 Lacs

hyderabad

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Luv Digital Media is looking for disciplined, honest, and hardworking candidates for the role of Customer Support & Marketing Executive . This role is for serious candidates only. Short-term or time-pass applicants should not apply.

Posted 1 day ago

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1.0 - 5.0 years

8 - 12 Lacs

kalburagi, kamalapur

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Drive Microfinance business by Identifying business potential locations, achieving business targets and maintaining portfolio quality. Leading a sales team of loans Officer & Branch Managers to achieve their business targets, Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas. Driving strong business growth by recruiting, driving, managing and motivating their team across assigned territories for deeper market penetration and reach Conducting field visits to ensure onboarding of quality customers by field team and visiting centre meetings to assess their conduct. Motivating low performing branches and s...

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4.0 - 9.0 years

2 - 4 Lacs

bhiwadi

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6days working We need a responsible person for the Quality Department Candidate should be from Automobile industry and need a responsible person Quality Manager Quality Handling Manpower handling Customer handling Quality PDI Customer Complaints

Posted 1 day ago

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Exploring Customer Complaints Jobs in India

Customer complaints jobs are in high demand in India as companies strive to provide excellent customer service and maintain customer satisfaction. These roles involve handling customer grievances, resolving issues, and ensuring a positive customer experience. If you are considering a career in customer complaints, this article will provide you with valuable insights into the job market in India.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bangalore
  4. Hyderabad
  5. Chennai

These cities have a high concentration of companies across various industries that actively hire for customer complaints roles.

Average Salary Range

The average salary range for customer complaints professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the customer complaints field, a typical career path may include roles such as Customer Service Executive, Senior Customer Service Representative, Team Leader, and Customer Service Manager. With experience and expertise, professionals can progress to higher positions with increased responsibilities and leadership roles.

Related Skills

In addition to strong communication and problem-solving skills, customer complaints professionals are often expected to have skills such as empathy, conflict resolution, active listening, and the ability to work under pressure.

Interview Questions

  • What do you think are the key components of excellent customer service? (basic)
  • How do you handle difficult customers or challenging situations? (medium)
  • Can you provide an example of a time when you successfully resolved a customer complaint? (medium)
  • How do you prioritize and manage multiple customer complaints simultaneously? (medium)
  • What strategies would you use to prevent recurring customer complaints? (advanced)
  • How do you stay updated on products/services to better assist customers? (basic)
  • Describe a time when you went above and beyond to satisfy a customer's needs. (medium)
  • How do you handle a situation where a customer is clearly in the wrong? (medium)
  • What tools or software have you used to track and manage customer complaints? (basic)
  • How do you ensure that customers feel valued and appreciated during interactions? (medium)
  • Can you explain a situation where you had to escalate a customer complaint to a higher authority? (medium)
  • How do you measure customer satisfaction and the success of your interventions? (medium)
  • Describe a time when you had to deliver bad news to a customer. How did you handle it? (medium)
  • How do you handle feedback from customers, whether positive or negative? (basic)
  • What steps do you take to de-escalate a tense customer interaction? (medium)
  • How do you handle a situation where you don't have an immediate solution to a customer's problem? (medium)
  • Can you explain a time when you identified a process improvement opportunity based on customer feedback? (advanced)
  • How do you ensure confidentiality and data security while handling customer complaints? (basic)
  • Describe a time when you had to work collaboratively with other departments to resolve a customer issue. (medium)
  • What do you think are the most common reasons for customer complaints in today's business environment? (basic)
  • How do you adapt your communication style when interacting with different types of customers? (medium)
  • Can you provide an example of a time when you turned a dissatisfied customer into a loyal advocate? (advanced)
  • How do you handle a high volume of customer complaints during peak times? (medium)
  • What do you think sets exceptional customer complaints professionals apart from others in the field? (basic)

Closing Remark

As you explore opportunities in the customer complaints job market in India, remember to showcase your skills, experience, and passion for delivering excellent customer service. By preparing thoroughly and approaching interviews with confidence, you can land a rewarding career in this dynamic and essential field. Good luck!

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