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10.0 - 12.0 years

10 - 12 Lacs

Pune

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Job Description Job Title: AM/DM QA & Certifiation Business Unit & Department: QA/QC Direct Line Report: (Quality Head) Grade/Rank: AM/Dy. Manager Job Purpose: The QMS and ASME Certification Manager is responsible for developing, implementing, and maintaining the Quality Management System (QMS) in line with ISO 9001 and other applicable standards Key Tasks & Responsibilities - Quality Management system & Certification - Develop, implement, and maintain the organizations QMS in accordance with ISO 9001. & ASME code certification - Lead the ASME code certification process including application, documentation, audits, and reviews. - Maintain compliance with ASME Boiler and Pressure Vessel Code (BPVC) and National Board requirements - Lead internal and external audits, including certification, surveillance audits and prepare for management review meetings (MRM), - Monitor QMS effectiveness through KPIs, management reviews, and audits. - Drive continuous improvement initiatives and root cause analysis for quality issues. - Train internal teams on quality standards and ensure awareness of QMS requirements. - Act as a liaison with customers and third-party agencies on quality and certification matters. - Documentation & Process Control - Maintain accurate records for QMS and ASME compliance including manuals, procedures, and forms. - Ensure effective CAPA (Corrective and Preventive Actions) implementation. - Vendor & Supplier Quality - Vendor evaluation and follow up for upgradation - Coordinate with SQE team for vendor inspections and technical support. - Timely release PR to create PO for QA/QC services and submit invoices to Finance for payment release. - Reporting & Analysis - Monthly compilation and reporting management data i.e. COPQ (Cost of Poor Quality), and IMS performance to top management. - Customer Complaints - Compile customer complaint data and prepare monthly presentation. Liaising with service for preparing RCA and submitting to customer - Cross-functional Support - Coordinate with engineering, production, Finance and procurement to ensure quality deliverables Company Specific Tasks & Responsibilities - Any other work assigned from time to time as per company requirement shall be complete within given timeline. - Timely documentation preparation and submission. Competencies (A description of the company recognised leadership/role related competencies) - Knowledge of welding processes, NDE, and international standards (ISO, ASME, EN). - Experience in TPI inspection handling and good engineering practices. - Supplier evaluation and inspection expertise. Additional Competencies / Requirements as per local requirements - Supplier evaluation and inspection at suppliers end. Experience & Skills (What is required for the role)Minimum 1012 years of experience in QA/QC or certification management in a manufacturing industry In-depth knowledge of ISO 9001 and ASME BPVC (preferably Section VIII Div.1 and Section IX). Certified Lead Auditor for ISO 9001 (preferred). Experience handling audits by ASME, NB, and ISO certification bodies .Qualifications (can be specific to role, or indication of level of education generally) Bachelors degree in Mechanical / Production / Industrial Engineering or related field. . Personal Profile (Personality traits that would assist in success in the role)- Strong interpersonal and customer handling skills. - Presentation Skill - Good analytical and problem-solving abilities. - Excellent written and verbal communication. - Proficient in MS Office and SAP Page 1 of 2

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7.0 - 19.0 years

15 - 16 Lacs

Hyderabad

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About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for delivering on business metrics of portfolio resolution, norm, rollback and extraction/absolute recovery and ROR as per business operating plan through a team of Agency managers and Collection Vendors. Role Accountability Devise vendor allocation strategy for the CD/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines Ensure adequate legal interventions on the portfolio Ensure various critical segments as defined by business are reviewed and performance is driven on them Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Reinforce compliance standards with area collection managers and vendors to drive adherence to code of conduct Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure monthly cost provisions are reported as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes In cases pertaining to Banca delinquencies, collaborate with partner bank branches in respective locations to track customers Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Settlement waiver rate Extraction Rate ACM CAPE ROR Regulatory Customer complaint % Vendor SVCL Audit adherence Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

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1.0 - 3.0 years

2 - 3 Lacs

Jaipur

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Handle incoming customer queries via phone, email, WhatsApp, and other platforms. Provide accurate information about our products, services, warranties, and return policies. Coordinate with the internal teams (warehouse) to resolve customer issues.

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10.0 - 15.0 years

11 - 16 Lacs

Surat

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Sanguine Technologies is looking for QA Manager to join our dynamic team and embark on a rewarding career journey Quality Assurance Strategy: Develop and implement a comprehensive quality assurance strategy and plan that aligns with the organization's goals and objectives Quality Policies and Procedures: Establish and enforce quality assurance policies, procedures, and guidelines to ensure consistent product or service quality Quality Standards: Define and communicate quality standards and specifications for products or services, ensuring they meet or exceed customer expectations Regulatory Compliance: Ensure compliance with industry-specific regulations, standards, and certifications relevant to the organization's products or services Quality Audits: Conduct internal quality audits and inspections to assess adherence to quality standards and identify areas for improvement Quality Control: Implement quality control measures and processes to monitor and maintain product or service quality throughout the production or service delivery process Process Improvement: Identify opportunities for process improvement and work with cross-functional teams to streamline operations, reduce defects, and enhance efficiency Root Cause Analysis: Investigate quality issues, defects, or customer complaints, and perform root cause analysis to prevent recurrence Documentation: Maintain accurate and detailed records of quality control activities, audit findings, and corrective actions taken Training and Education: Develop and provide training programs for staff on quality assurance principles, procedures, and best practices

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1.0 - 6.0 years

2 - 4 Lacs

Thane

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Job Role - As an associate - Customer Support your primary responsibility is to ensure the satisfaction and loyalty of our cherished customers. Your role goes beyond merely addressing inquiries and resolving issues; you are a critical part of our customer experience, directly influencing the success of our company. Role responsibilities - Customer Engagement: Interact with customers through phone, live bus chat, and email to provide exceptional support during their commute. Issue Resolution: Respond promptly to customer inquiries, resolving concerns and ensuring a positive experience at all stages of the commute. Team Coordination: Collaborate with the team to coordinate workflows, ensuring a seamless support process. Positive Attitude and Expertise: Maintain a positive and empathetic approach, with in-depth knowledge of our business and industry updates. Enhancing the Cityflo Experience: Strive to exceed customer expectations and uplift the Cityflo experience by delivering exceptional hospitality and support.

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10.0 - 12.0 years

7 - 11 Lacs

Gurugram

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Formulate and implement Quality Management System andfacilitate continuous internal process and system improvement Lead role for EN15085, ISO-9001, ISO -14001, ISO45001, IRIS-22613,IATF-16949 certifications. Single point contact for customerissues. Working with customers to ensure customer satisfaction. Manage customer complaints through supervision of plant quality leads,including implementation of corrective actions to ensure issues are notrepeated Manage warranty cost reduction byimplementing system improvements to reduce early failure rate of parts Manage customer satisfaction scoresimprovement through reduction or rejection reduction PPM (parts per million -internal, external) Participate in meetings with suppliersas well as customers to improve the quality of products. SupportNPD from a quality point of view by creating PPAP docs and QAP docs. Manage and smoothens the receiptinspection activities. Support in supplier developmentprograms. Prepare all SOP's and support inimplementation of them. Lead the manufacturing excellence activities like TPM, Six sigma, Kaizensetc. Support sales and mkt. team by providingnecessary docs and technical details. Reduction of internal rejection andrework using systematic approach to problem solving. Participate in recruitment process toidentify the right talent across positions within the function Identify and create developmentopportunities for team members to enhance functional knowledge Skills required: Six sigma black belt, TPM facilitator,AQPQ, PPAP, 7QC tools, PFMEA, 8D, certified auditor for EN15085, ISO-9001,ISO-14001, ISO45001, IRIS-22613, IATF-16949 certifications Excellent knowledge on using SAP QM Module S trong in excel

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10.0 - 12.0 years

7 - 11 Lacs

Gurugram

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Role: Manager - QualityAssurance Department: Quality Assurance B. Tech + MBA (preferred) Brief job description: Formulate and implement Quality Management System andfacilitate continuous internal process and system improvement Lead role for EN15085, ISO-9001, ISO -14001, ISO45001, IRIS-22613,IATF-16949 certifications. Single point contact for customerissues. Working with customers to ensure customer satisfaction. Manage customer complaints through supervision of plant quality leads,including implementation of corrective actions to ensure issues are notrepeated Manage warranty cost reduction byimplementing system improvements to reduce early failure rate of parts Manage customer satisfaction scoresimprovement through reduction or rejection reduction PPM (parts per million -internal, external) Participate in meetings with suppliersas well as customers to improve the quality of products. SupportNPD from a quality point of view by creating PPAP docs and QAP docs. Manage and smoothens the receiptinspection activities. Support in supplier developmentprograms. Prepare all SOP's and support inimplementation of them. Lead the manufacturing excellence activities like TPM, Six sigma, Kaizensetc. Support sales and mkt. team by providingnecessary docs and technical details. Reduction of internal rejection andrework using systematic approach to problem solving. Participate in recruitment process toidentify the right talent across positions within the function Identify and create developmentopportunities for team members to enhance functional knowledge Skills required: Six sigma black belt, TPM facilitator,AQPQ, PPAP, 7QC tools, PFMEA, 8D, certified auditor for EN15085, ISO-9001,ISO-14001, ISO45001, IRIS-22613, IATF-16949 certifications Excellent knowledge on using SAP QM Module S trong in excel

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2.0 - 6.0 years

3 - 6 Lacs

Kolkata

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Hotel Beyzaa is looking for SENIOR F&B EXECUTIVE / ASSISTANT MANAGER F&B to join our dynamic team and embark on a rewarding career journey Greeting guests as they arrive and showing them to their tables. Taking customer orders and serving food and beverages in a timely and courteous manner. Answering customer questions about menu items and making recommendations. Maintaining a clean and organized dining area. Processing customer payments and ensuring accurate billing. Handling customer complaints and resolving issues as they arise. Collaborating with kitchen staff to ensure timely delivery of food orders. Upselling menu items and promoting restaurant specials. Maintaining knowledge of current menu offerings, daily specials, and promotions. Adhering to food safety and sanitation guidelines and ensuring compliance with restaurant policies and procedures. Excellent customer service and communication skills.

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3.0 - 8.0 years

3 - 8 Lacs

Dahej

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Quality Manager will be responsible for implementation of Quality Management process as per company laid guidlines. Quality documentation Laboratory testing RM, WIP and FG Inspection CAPA, RCA - Customer complaint handling Vendor audit Suitable candidate must be a science graduate with minimum 3 years experience in QA/QC department. Candidae must have knowledge of ISO based documentation.

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1.0 - 5.0 years

3 - 7 Lacs

Hyderabad

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Job Description Position RM/PRM/SPRM/EPRM No. of Positions Department Direct Sales Force Function CAT-Elite Reporting to Cluster Manager Band 5/5A/5B/4 Location - Comp. Job Summary Is responsible for generating revenue by focussing on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets. Also has the flexibility to increase productivity and meet targets through self-sourced business from HNI clientele. Key Responsibilities Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ensuring business hygiene by controlling vectors like 13th month persistency, incident rate and free-looking etc. Essential Qualifications Graduate Good to Have Certifications in Financial markets like - AMFI/CFP, Gender Female (Preferred) Minimum 1 Yrs. of experience in selling any financial products Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers Job Description Position RM/PRM/SPRM/EPRM No. of Positions Department Direct Sales Force Function CAT-Elite Reporting to Cluster Manager Band 5/5A/5B/4 Location - Comp. Job Summary Is responsible for generating revenue by focussing on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets. Also has the flexibility to increase productivity and meet targets through self-sourced business from HNI clientele. Key Responsibilities Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ensuring business hygiene by controlling vectors like 13th month persistency, incident rate and free-looking etc. Essential Qualifications Graduate Good to Have Certifications in Financial markets like - AMFI/CFP, Gender Female (Preferred) Minimum 1 Yrs. of experience in selling any financial products Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers

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2.0 - 6.0 years

4 - 8 Lacs

Bengaluru

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Job Description Position S0/ AM/ DM No. of Positions Department Direct Sales Force Function CAT-Elite Reporting to Branch Relationship Manager Band 5/5A/5B Location - Comp. Job Summary Is responsible for generating revenue by focussing on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets. Also has the flexibility to increase productivity and meet targets through self-sourced business from HNI clientele. Key Responsibilities Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ensuring business hygiene by controlling vectors like 13th month persistency, incident rate and free-looking etc. Essential Qualifications Graduate Good to Have Certifications in Financial markets like - AMFI/CFP, Gender Female (Preferred) Minimum 1 Yrs. of experience in selling any financial products Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers Job Description Position S0/ AM/ DM No. of Positions Department Direct Sales Force Function CAT-Elite Reporting to Branch Relationship Manager Band 5/5A/5B Location - Comp. Job Summary Is responsible for generating revenue by focussing on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets. Also has the flexibility to increase productivity and meet targets through self-sourced business from HNI clientele. Key Responsibilities Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ensuring business hygiene by controlling vectors like 13th month persistency, incident rate and free-looking etc. Essential Qualifications Graduate Good to Have Certifications in Financial markets like - AMFI/CFP, Gender Female (Preferred) Minimum 1 Yrs. of experience in selling any financial products Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers

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9.0 - 10.0 years

7 - 10 Lacs

Viramgam

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Job Purpose: To ensure effective implementation of quality systems, handle customer complaints, reduce internal rejections, and lead quality improvement initiatives in line with IATF 16949 and customer-specific requirements. Key Responsibilities: Conduct daily quality meetings with subordinates regarding customer complaints and previous days internal quality issues Perform root cause analysis (RCA) and implement Corrective & Preventive Actions (CAPA) for in-house and customer issues using tools like 5 Why, Fishbone Analysis, 8D Reports Handle and resolve customer complaints professionally and on time Supervise in-process, inward, and pre-dispatch inspections to ensure quality standards Lead quality cost reduction activities and improve overall PPM levels Apply 7 QC Tools for data analysis and quality problem-solving Coordinate and represent monthly quality performance reviews to management Lead and manage quality inspection manpower on the shop floor Manage supplier quality , handle PPAP documentation , and resolve incoming quality issues Conduct internal audits and ensure product compliance as per drawings, check sheets, and SOPs Maintain and update calibration records of measuring instruments and gauges Analyze, compile, and report test and inspection data to the cross-functional team (CFT) Support process engineering in design for manufacturing and process validations Collaborate with cross-functional teams on new product development and ramp-up Key Skills & Competencies: Strong understanding of IATF 16949, ISO 9001, PPAP, APQP Hands-on experience with plastic injection molding processes Proficient in 7 QC Tools , SPC , MSA , and Audit Systems Excellent communication, team leadership, and reporting skills Proficiency in reading and interpreting 2D drawings with GD&T Working knowledge of customer audit handling , VSA, and LPA audits Preferred Traits: Quality-first mindset with a proactive attitude toward improvement Ability to work independently as well as in a team environment Strong problem-solving and analytical thinking

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1.0 - 4.0 years

4 - 5 Lacs

Noida

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Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

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0.0 - 2.0 years

1 - 3 Lacs

Kochi, Pune

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solar inverter service on site service installation support repairing testing on-grid hybrid lithium batteries Customer support customer management

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1.0 - 3.0 years

2 - 3 Lacs

Raipur

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Role & responsibilities - Manage and maintain accurate customer data in the CRM system - Ensure timely follow-up with customers through phone, email, and other channels - Analyze customer interactions and provide insights to improve customer satisfaction and retention - Collaborate with sales and marketing teams to align CRM strategies with business objectives - Generate reports and metrics to track customer engagement and sales performance - Provide excellent customer service and support to resolve customer queries and issues - Continuously update and refine CRM processes to improve efficiency and effectiveness Preferred candidate profile - Female candidates preferred - 1-3 years of experience in CRM or a related field - Excellent English communication skills (verbal and written) - Strong analytical and problem-solving skills - Ability to work independently and as part of a team - Strong attention to detail and organizational skills - Ability to meet sales and customer satisfaction targets

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0.0 - 3.0 years

2 - 3 Lacs

Jodhpur

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Job Title: Customer Care Executive Company: Orange Tree Pvt. Ltd. Job Location: Bhandu, Jodhpur, Rajasthan Experience Required: 1-3 years (Freshers can also apply) Salary: Up to Rs.25,000 per month ( Negotiable - Depending on qualifications, interview performance, and experience) Job Type: Full-time, On-site Industry: Furniture & Lifestyle Products Position Overview: We are looking for a dynamic and courteous Customer Care Executive who will serve as the voice of the company by handling customer interactions professionally and promptly. The role involves managing pre-sales and post-sales queries, ensuring customer satisfaction, and maintaining detailed records of interactions for smooth coordination between departments. Roles & Responsibilities: Handle incoming calls, emails, WhatsApp messages, and social media queries from customers. Provide accurate information regarding products, orders, returns, shipping, and delivery status. Coordinate internally with the warehouse, sales, logistics, and technical teams to resolve customer concerns. Log customer complaints and ensure timely resolution and follow-up. Maintain proper records of conversations and service requests in CRM tools. Guide customers on product usage, returns/replacements, or customization requests. Ensure a positive customer experience by being empathetic, patient, and responsive. Escalate complex issues to higher authorities and follow through until closure. Suggest improvements in processes to enhance the customer service experience. Key Requirements: Excellent communication skills Hindi (fluent) and English (basic to good). Proficiency in Microsoft Office (Excel, Word, Outlook). Ability to multi-task and manage time effectively. Good problem-solving attitude and a proactive approach. Patience, attentiveness, and a customer-first mindset. Strong interpersonal skills and teamwork ability. Educational Qualifications: Preferred: Graduate in any stream (B.A., B.Com, BBA, etc.) Preferred Experience: 1 to 3 years of experience in a customer support/call center/helpdesk role. Freshers with strong communication skills and willingness to learn may also apply. Why Join Us? Opportunity to grow in a fast-evolving premium lifestyle brand Friendly and professional work environment In-house training and career development Salary as per industry standards and candidate potential Employee discounts and incentives How to Apply: Interested candidates can send their updated resume along with a passport-size photo to: careers@basant.info visit our website to know more about us: www.orangetree.in

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1.0 - 5.0 years

1 - 2 Lacs

Chennai

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Role & responsibilities Respond promptly and professionally to customer inquiries via phone, email, chat, or in person. Identify and assess customer needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Maintain detailed records of customer interactions, transactions, comments, and complaints. Follow communication procedures, guidelines,and policies. Escalate unresolved issues to the appropriate internal teams. Stay updated on product knowledge, system updates, and company policies. Contribute to team efforts by achieving individual and team targets. Gather customer feedback and share it with relevant departments for continuous improvement. Required Qualifications: Bachelor's degree Proven customer support experience or experience as a client service representative. Proficiency in MS Office and/or customer support software. Language :English +(Kannada/Hindi /Bengali/Odiya) Work Location: [MRC Nagar] (Work from Office) Work Days: 6 Days a Week | No Night Shifts Career Gap: Applicants with a career gap of more than 6 months will not be considered Shift: Rotational Shift (Day shifts only) Gender: Male & Female (Both can apply) Key Skills: Excellent communication and interpersonal skills. Active listening and problem-solving abilities. Patience, empathy, and a customer-first attitude. Ability to multitask, prioritize, and manage time effectively. Team player with a positive attitude. If you are interested, kindly call Suganya 7305063682 Or share your CV at [suganya.v@sundirect.in / vishnupriya.r@sundirect.in/ vinothkumar.v@sundirect.in]

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0.0 - 5.0 years

3 - 7 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Looking for Career Growth? Or Want to switch from BPO Jobs? Candidates with below skill set can apply! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years of work experience Salary: up to 7.5 Lakhs Age Limit: 20-38 Shift: (Day/ Night) Contact Rashmi- 7760984460 / 9900024811 / 9686454290

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1.0 - 5.0 years

2 - 3 Lacs

Pune, Aurangabad

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Role & responsibilities : Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Preferred candidate profile : Minimum 12th Completed Age Criteria : 18 years At least 6 months experience of team handling into any retail or QSR Perks and benefits 5 days work week Accidental and Life insurance support|Emotional & Mental counselling Opportunity to become a Coffee Master Starbucks Meal & Beverages| 30% brand discount Parental Medical Insurance

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1.0 - 6.0 years

5 - 6 Lacs

Bengaluru

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Customer Support Executive – International Voice Process Location: Bangalore Shift: US Shift (Night Shift) Working Days: 5 Days Working, 2 Days Off Package: Up to 5.75 LPA (42K In-Hand) Contact: HR Mayur – 7357769199

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5.0 - 10.0 years

7 - 9 Lacs

Gurugram, Manesar

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• New Supplier assessment & Evaluation & conducting supplier systems & process audits. • Customer Complaint Handling and its related activities: - 8 - D Submission in case of any customer complaint Root Cause Analysis of Problem as per customer. Required Candidate profile • Customer Complaint Resolution • Supplier Assessment and Evaluation • Warranty Claim Management • PPAP Document Submission • OEM Customer Coordination • Quality Issue Resolution

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2.0 - 7.0 years

3 - 6 Lacs

Jaipur

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Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

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2.0 - 4.0 years

5 - 5 Lacs

Mumbai

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customer grievance handling unit Graduation Work exp: 2+ yrs Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. CTC – up to 5.50 LPA (including variables) Directly share CV on 7991936355

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7.0 - 10.0 years

3 - 6 Lacs

Coimbatore

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We are looking for a strategic and detail-oriented Quality Head to lead and manage all quality assurance and quality control activities at Swarnaraj Engineering Works. This role ensures that products meet internal standards, customer expectations. Health insurance

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0.0 - 5.0 years

2 - 4 Lacs

Bengaluru

Work from Office

Roles and Responsibilities: An International voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S, Australia etc. These jobs include product, service or technical support in which the customer is calling to solve an issue. Skills Required: Excellent Verbal and Written Communication skills. Good logical reasoning & analytical skills. Able to interact with customers Call / Chat, should be able to answer servicing questions. Able to work in Rotational and night shifts (US) Salary Range : INR 2,83,772 - 4,00,000 L.P.A + ( Incentive + Goodies) Age limit: 18+ to 35 years below. Benefits: Two way cab facility. Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones Eligibility Criteria: PUC/12th/Diploma, Undergraduate/Graduate (B.com, BBA, BSC, BCA, BE, B.tech, BA and Postgraduate MBA/MCOM freshers and experienced can apply. Note: Interested Candidates can directly call on or WhatsApp me on : Vasudevan J 9980693405 Call or whatsapp to above number

Posted 3 days ago

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Exploring Customer Complaints Jobs in India

Customer complaints jobs are in high demand in India as companies strive to provide excellent customer service and maintain customer satisfaction. These roles involve handling customer grievances, resolving issues, and ensuring a positive customer experience. If you are considering a career in customer complaints, this article will provide you with valuable insights into the job market in India.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bangalore
  4. Hyderabad
  5. Chennai

These cities have a high concentration of companies across various industries that actively hire for customer complaints roles.

Average Salary Range

The average salary range for customer complaints professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the customer complaints field, a typical career path may include roles such as Customer Service Executive, Senior Customer Service Representative, Team Leader, and Customer Service Manager. With experience and expertise, professionals can progress to higher positions with increased responsibilities and leadership roles.

Related Skills

In addition to strong communication and problem-solving skills, customer complaints professionals are often expected to have skills such as empathy, conflict resolution, active listening, and the ability to work under pressure.

Interview Questions

  • What do you think are the key components of excellent customer service? (basic)
  • How do you handle difficult customers or challenging situations? (medium)
  • Can you provide an example of a time when you successfully resolved a customer complaint? (medium)
  • How do you prioritize and manage multiple customer complaints simultaneously? (medium)
  • What strategies would you use to prevent recurring customer complaints? (advanced)
  • How do you stay updated on products/services to better assist customers? (basic)
  • Describe a time when you went above and beyond to satisfy a customer's needs. (medium)
  • How do you handle a situation where a customer is clearly in the wrong? (medium)
  • What tools or software have you used to track and manage customer complaints? (basic)
  • How do you ensure that customers feel valued and appreciated during interactions? (medium)
  • Can you explain a situation where you had to escalate a customer complaint to a higher authority? (medium)
  • How do you measure customer satisfaction and the success of your interventions? (medium)
  • Describe a time when you had to deliver bad news to a customer. How did you handle it? (medium)
  • How do you handle feedback from customers, whether positive or negative? (basic)
  • What steps do you take to de-escalate a tense customer interaction? (medium)
  • How do you handle a situation where you don't have an immediate solution to a customer's problem? (medium)
  • Can you explain a time when you identified a process improvement opportunity based on customer feedback? (advanced)
  • How do you ensure confidentiality and data security while handling customer complaints? (basic)
  • Describe a time when you had to work collaboratively with other departments to resolve a customer issue. (medium)
  • What do you think are the most common reasons for customer complaints in today's business environment? (basic)
  • How do you adapt your communication style when interacting with different types of customers? (medium)
  • Can you provide an example of a time when you turned a dissatisfied customer into a loyal advocate? (advanced)
  • How do you handle a high volume of customer complaints during peak times? (medium)
  • What do you think sets exceptional customer complaints professionals apart from others in the field? (basic)

Closing Remark

As you explore opportunities in the customer complaints job market in India, remember to showcase your skills, experience, and passion for delivering excellent customer service. By preparing thoroughly and approaching interviews with confidence, you can land a rewarding career in this dynamic and essential field. Good luck!

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