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3488 Customer Complaints Jobs

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1.0 - 3.0 years

0 - 3 Lacs

ernakulam, thrissur, kozhikode

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Source new liability customers through cold calls, referrals, branch walk-ins, and local market engagement. Drive sales of liability products such as FD, RD, NCD, CCD, and other structured deposit schemes. Achieve assigned targets for deposit mobilization, customer onboarding, and cross-sell. Relationship Management Act as the first point of contact for liability customers and provide end-to-end support. Build long-term relationships with HNI, retail, and corporate clients. Address customer queries, service requests, and grievances promptly. Cross-Selling & Revenue Growth Identify customer needs and cross-sell other NBFC products (loans, insurance, investment products). Ensure customers are ...

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3.0 - 8.0 years

6 - 10 Lacs

kolhapur, pune, sangli

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About Branch Banking: The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Banks strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Banks customer engagement strategy across products and services. About the Role: The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branchs financial targets. The BOH is also responsible for ensuring compliance with the rules, r...

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0.0 - 2.0 years

3 - 4 Lacs

bengaluru

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Job Title: Customer Care Executive Location: Whitefield, Bangalore Stipened: Paid Internship + Full time opportunity according to performance About the Role: We are looking for a highly motivated Customer Care Executive who is passionate about delivering exceptional customer experiences. The ideal candidate will have a customer-obsessed mindset, a systematic approach to problem-solving, and a strong understanding of SOPs and automation tools. This role requires expertise in handling customer queries efficiently and contributing to R&D initiatives for AI-driven calling and automation solutions. Key Responsibilities: 1.Act as the first point of contact for customers, ensuring prompt and accura...

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1.0 - 2.0 years

1 - 2 Lacs

oragadam

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Incoming Inspection /In process Inspection /Final Inspection /Daily documentation /Audit support / Customer complaint analysis ,checking aids and instruments like Vernier,Micro meter, Height Gauge,Air gauges, Hardness checking, Plunger Dial, VMM,CMM

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2.0 - 5.0 years

3 - 5 Lacs

mumbai, mumbai suburban, mumbai (all areas)

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We are looking for an Associate Manager to manage customer grievances by conducting root cause analysis, coordinating with vendors and cross-functional departments, and ensuring smooth resolution within defined SOPs and TATs. The role also involves identifying process gaps and driving improvements to enhance customer experience. Key Responsibilities Handle customer communications by providing detailed root cause analysis. Ensure process completion within defined TATs and Standard Operating Procedures (SOPs). Collaborate with cross-functional teams and vendors to deliver seamless customer experiences. Identify process gaps and implement changes for continuous improvement. Manage complex cases...

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10.0 - 15.0 years

6 - 8 Lacs

vapi, dadra & nagar haveli, daman & diu

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Post: Sr Engineer/Manager Quality Qual: Any Graduates Exp: Min 10Yrs Salary: 50 to 70K Candidates experience must be from Plastic Industry. Directly reach us on +91 9157734300

Posted 19 hours ago

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3.0 - 7.0 years

2 - 3 Lacs

nagpur, wardha, yavatmal

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Service incharge from construction equipment, training and performance management. Implement service strategies to meet customers' needs and improve service quality. They monitor service metrics, analyze customer feedback, Team handling.

Posted 21 hours ago

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5.0 - 8.0 years

9 - 13 Lacs

hyderabad

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We are looking for a skilled professional with 5-8 years of experience to lead our delivery quality team in Hyderabad. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Lead the delivery quality team to ensure high-quality services are provided to clients. Develop and implement quality control processes to identify areas for improvement. Collaborate with cross-functional teams to resolve customer complaints and concerns. Analyze data to identify trends and opportunities for process improvements. Provide training and coaching to team members on quality control procedures. Ensure compliance with industr...

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3.0 - 8.0 years

2 - 5 Lacs

bengaluru

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Provide information to new customers Answer customer questions Handle customer complaints & escalations Problem Resolution: Troubleshoot issues Escalate concerns when necessary Collaborate with teams to find solutions Customer Feedback: Collect feedback from customers Monitor customer satisfaction Communication : Interact with customers via phone, email, chat, or social media Experience - Minimum 3 years in similar role Immediate joiners with excellent communication skills preferred. Only shortlisted candidates will be contacted.

Posted 21 hours ago

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4.0 - 8.0 years

5 - 9 Lacs

chennai

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Roles and Responsibilities Manage technical aspects of projects from site execution to project completion. Conduct technical evaluations, quality assurance, and customer complaint resolution. Oversee project management activities including planning, execution, and monitoring. Ensure compliance with industry standards and regulations. Desired Candidate Profile 4-8 years of experience in civil or mechanical engineering background with expertise in construction equipment/machinery maintenance/repair/overhauling. Diploma/B.Tech/B.E. degree in relevant field (Civil/Mechanical). Strong understanding of Project Execution, Site Management, Technical Services, Quality Assurance principles.

Posted 22 hours ago

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1.0 - 4.0 years

1 - 2 Lacs

bhuj, mundra, gandhidham

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We are Hiring for Service Coordinator with 1 to 3 years of Experience ; Location : Gandhidham, Mundra , Bhuj ; Salary : 15,000 to 25,000 ; apply Now; Contact : 9662466482 or recruiter@aarcellor.in

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3.0 - 6.0 years

3 - 4 Lacs

pune

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Responsibilities: Candidate must have knowledge of welding Inspection of fabricated parts Finding defects and solve issue Manage sheet metal fabrication and documentation. Ensure PPAP compliance Handle customer complaints, oversee inspections. Health insurance Provident fund

Posted 22 hours ago

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1.0 - 3.0 years

2 - 3 Lacs

faridabad

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Monthly CTC : Rs. 20k to 25k + incentives Responsibilities: Recover abandoned carts via outbound calls Convert leads & handle objections Upsell/cross-sell products Manage follow-ups & CRM logs Achieve sales targets & ensure customer satisfaction Flexi working Work from home House rent allowance Employee state insurance Annual bonus Performance bonus Leave encashment Provident fund Maternity leaves

Posted 22 hours ago

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2.0 - 5.0 years

2 - 3 Lacs

noida, gurugram, delhi / ncr

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Job description We have a walk in interview, on Tomorrow (19th September) at -Theobroma Outlet-M-22, Ground Floor, M Block, Market, Block M, Greater Kailash II, Greater Kailash, New Delhi, Delhi Looking for Shift Managers/Outlet Manager/Associate To conduct the briefs of the team members at the commencement of the shift To supervise and guide the team members in performing their work To actively support the team members during busy hours To plan and prepare the action plan for handling busy operations time. To check with the kitchen team regarding the shortage and/or unavailable menu items and to inform the same to team members accordingly To check the table set up, cleanliness, and AC tempe...

Posted 23 hours ago

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1.0 - 4.0 years

9 - 13 Lacs

mumbai, pune, delhi / ncr

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Key Responsibilities: Handle customer inquiries and provide detailed information about UCV finance products. Support sales operations by managing customer documentation and follow-ups. Assist in loan application processing and ensure timely communication with customers. Address and resolve customer complaints and concerns effectively. Maintain accurate records of customer interactions and loan status. Work closely with sales and finance teams to ensure seamless service delivery. Location - Mumbai,Delhi / NCR,Pune,Bangalore,Hyderabad,Chennai

Posted 23 hours ago

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1.0 - 4.0 years

8 - 12 Lacs

mumbai, pune, delhi / ncr

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Key Responsibilities: Assist customers with inquiries related to ILSCV finance products and loan processes. Support sales team by handling customer documentation, follow-ups, and lead generation. Resolve customer complaints and issues promptly and professionally. Provide accurate information on product features, payment schedules, and repayment options. Coordinate with internal teams to ensure timely processing of loan applications and disbursements. Maintain records of customer interactions and transactions. Promote cross-selling of related financial products to existing customers. Location - Mumbai,Delhi / NCR,Pune,Bangalore,Hyderabad,Chennai

Posted 23 hours ago

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12.0 - 18.0 years

10 - 15 Lacs

talegaon-dabhade

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Role & responsibilities Study of feasibility request & design inputs received from Customer and Marketing. Analyzing the customer requirements of Product/Sub-System component Design and Development, Validation. Interaction with the customer for technical concerns raised during feasibility review. Designing the Products/Parts in approach to Assembly and manufacturing feasibility. Ensure product design meets projected costs for both material and manufacturing. Benchmarking the similar products to get optimized and better engineering solution in line with Customer expectations. Preparing & review of 3D mathematical models and Part drawings. Managing CAE activities- Mechanical Strength and CFD s...

Posted 23 hours ago

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0.0 - 5.0 years

3 - 4 Lacs

pune

Work from Office

Greeting from Amazon Recruitment Team! Looking for a career with Amazon? Here's your chance! Were hiring for the position of Customer Service Associate B&M Roles through a Walk-in Recruitment Drive. Walk-in Interview Details: Dates: Thursday, 25th September 2025 & Friday, 26th September 2025 Time: 9:00 AM to 12:00 PM Venue: Amazon Development Center – PNQ10 B-2, Nagar Road, Somnath Nagar, Wadgaon Sheri, Pune – 411014 What You Need to Bring: Updated resume Valid Government-issued ID No prior appointment needed – Just walk in! Join us and explore exciting career opportunities with Amazon Role & responsibilities

Posted 1 day ago

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5.0 - 10.0 years

6 - 9 Lacs

noida

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Roles and Responsibilities * Manage customer relationships to ensure high levels of satisfaction and retention. * Develop and implement CRM strategies to drive business growth and revenue. * Handle customer queries, complaints, and issues in a timely and professional manner. * Analyze customer feedback to identify areas for improvement in the customer experience. Strong Client -facing and communication skill Working knowledge of customer service software, database and tools. Customer service orientation. Expertise in handing a team 10 to 15 People.

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0.0 - 2.0 years

1 - 4 Lacs

indore, hyderabad, jaipur

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Roles and Responsibilities International Domestic Call Centre Email/Chat/Voice About the Role We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority. Responsibilities Manage inbound calls, chats, and emails. Manage tickets and update customer information in the database during and after each call. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well ...

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0.0 - 3.0 years

2 - 5 Lacs

sirhind fatehgarh sahib

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Job Title: Customer Relations Executive (with IT Background) 1 Position Location: Sirhind, Punjab (On-site) Job Type: Full-Time Role Overview We are looking for a Customer Relations Executive with an IT background to join our team in Sirhind, Punjab. The role involves managing client interactions, handling queries, and ensuring a high level of customer satisfaction while leveraging IT tools to streamline operations. This is a dynamic position that blends customer support and IT-enabled process management. Key Responsibilities Act as the first point of contact for customers, ensuring smooth communication and issue resolution. Address customer queries, handle complaints, and coordinate with sa...

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1.0 - 6.0 years

2 - 3 Lacs

pune

Work from Office

Ensure 100% target achievement, which is set by management Ensure final inspection of the vehicle before delivery Explain each and every point of the delivery checklist to the customer To address each and every query of the customer politely

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2.0 - 7.0 years

5 - 8 Lacs

jharkhand, bihar, odisha

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Urgent Requirement of Technical Services Engineer (On company roll) for Bihar, Odisha, Jharkhand & West Bengal: Virtual Walk-in Drive: Date- 20 Sep 2025 (Saturday) Interview Timings: First Slot - 10:30 am to 12:30 pm Second Slot - 2 pm to 4 pm You can appear for the virtual walk-in drive in any of the above slots via clicking the below Microsoft Teams link & passcode Interview Link : https://teams.microsoft.com/meet/4382746149818?p=84weruJXWiW84Dvpqp Meeting ID : 438 274 614 981 8 Passcode: vB97tm27 Note: Please wait patiently in the Microsoft Teams lobby for your turn to appear for the interview. It may take some time ROLE : TECHNICAL SERVICES ENGINEER LOCATION : ACROSS EAST (BIHAR, JHARKHA...

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10.0 - 14.0 years

0 - 0 Lacs

pune

Work from Office

availability at suppliers for casting parts. Costing Price calculation Cost reductions negotiations with suppliers Knowledge of casting painting machining process basic quality requirement for casting & machining Knowledge of handling BAJAJ Auto

Posted 1 day ago

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7.0 - 11.0 years

8 - 12 Lacs

mumbai

Work from Office

About The Role Skill required: Payroll - Payroll Organization Design Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThe Specialist will be responsible for business management which includes metrics, performance and operational plans. Plan, implement, and manage business/projects, People, Staffing, participate in organization initiatives. Will manage overall operations for the Country with specialist support of HR services for the client.Payroll experience into US/UK/InternationalDefine the payroll service ...

Posted 1 day ago

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Exploring Customer Complaints Jobs in India

Customer complaints jobs are in high demand in India as companies strive to provide excellent customer service and maintain customer satisfaction. These roles involve handling customer grievances, resolving issues, and ensuring a positive customer experience. If you are considering a career in customer complaints, this article will provide you with valuable insights into the job market in India.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bangalore
  4. Hyderabad
  5. Chennai

These cities have a high concentration of companies across various industries that actively hire for customer complaints roles.

Average Salary Range

The average salary range for customer complaints professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the customer complaints field, a typical career path may include roles such as Customer Service Executive, Senior Customer Service Representative, Team Leader, and Customer Service Manager. With experience and expertise, professionals can progress to higher positions with increased responsibilities and leadership roles.

Related Skills

In addition to strong communication and problem-solving skills, customer complaints professionals are often expected to have skills such as empathy, conflict resolution, active listening, and the ability to work under pressure.

Interview Questions

  • What do you think are the key components of excellent customer service? (basic)
  • How do you handle difficult customers or challenging situations? (medium)
  • Can you provide an example of a time when you successfully resolved a customer complaint? (medium)
  • How do you prioritize and manage multiple customer complaints simultaneously? (medium)
  • What strategies would you use to prevent recurring customer complaints? (advanced)
  • How do you stay updated on products/services to better assist customers? (basic)
  • Describe a time when you went above and beyond to satisfy a customer's needs. (medium)
  • How do you handle a situation where a customer is clearly in the wrong? (medium)
  • What tools or software have you used to track and manage customer complaints? (basic)
  • How do you ensure that customers feel valued and appreciated during interactions? (medium)
  • Can you explain a situation where you had to escalate a customer complaint to a higher authority? (medium)
  • How do you measure customer satisfaction and the success of your interventions? (medium)
  • Describe a time when you had to deliver bad news to a customer. How did you handle it? (medium)
  • How do you handle feedback from customers, whether positive or negative? (basic)
  • What steps do you take to de-escalate a tense customer interaction? (medium)
  • How do you handle a situation where you don't have an immediate solution to a customer's problem? (medium)
  • Can you explain a time when you identified a process improvement opportunity based on customer feedback? (advanced)
  • How do you ensure confidentiality and data security while handling customer complaints? (basic)
  • Describe a time when you had to work collaboratively with other departments to resolve a customer issue. (medium)
  • What do you think are the most common reasons for customer complaints in today's business environment? (basic)
  • How do you adapt your communication style when interacting with different types of customers? (medium)
  • Can you provide an example of a time when you turned a dissatisfied customer into a loyal advocate? (advanced)
  • How do you handle a high volume of customer complaints during peak times? (medium)
  • What do you think sets exceptional customer complaints professionals apart from others in the field? (basic)

Closing Remark

As you explore opportunities in the customer complaints job market in India, remember to showcase your skills, experience, and passion for delivering excellent customer service. By preparing thoroughly and approaching interviews with confidence, you can land a rewarding career in this dynamic and essential field. Good luck!

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