2030 Customer Complaints Jobs - Page 6

We are looking for a highly skilled and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with a strong background in sales and customer service. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Provide excellent customer service and resolve customer complaints professionally. Collaborate with internal teams to achieve business objectives and improve overall performance. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong network of contacts within the community to promote the bank's brand. Job Requirements Minimum 2 years of experience in sales or customer service, preferably in the BFSI industry. Strong knowledge of financial products and services, including savings accounts, loans, and credit cards. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. Ability to work in a fast-paced environment and meet sales targets consistently. Strong analytical and problem-solving skills, with attention to detail and accuracy. Proficiency in Microsoft Office and other software applications, with the ability to learn new systems quickly.

We are looking for a highly skilled and experienced professional to join our team as a Unit Manager - Repayment Management in Equitas Small Finance Bank. The ideal candidate will have 6-10 years of experience in the BFSI industry, with expertise in repayment management. Roles and Responsibility Manage and oversee the repayment management process to ensure timely and accurate payments. Develop and implement strategies to improve repayment rates and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on key performance indicators (KPIs) to identify areas for improvement. Provide training and guidance to junior staff members on repayment management processes. Ensure compliance with regulatory requirements and internal policies. Job Requirements Strong knowledge of repayment management principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience working with CRM software and other relevant systems. Strong leadership and team management skills.

We are looking for a highly motivated and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in the BFSI industry. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and expand the customer base through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services. Provide excellent customer service and resolve customer complaints promptly. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong understanding of customer needs and preferences. Job Requirements Strong knowledge of the BFSI industry and its regulations. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and decision-making skills with attention to detail. Experience working with UCV systems is an added advantage. Ability to build and maintain strong relationships with customers and colleagues. Any graduate can apply for this position.

Looking for a skilled Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-7 years of experience in the BFSI industry, with a strong background in sales and relationship management. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through networking and market research. Conduct client meetings and presentations to promote banking products and services. Collaborate with internal teams to resolve customer complaints and issues. Achieve monthly and quarterly sales targets by selling banking products and services. Provide excellent customer service to ensure high levels of customer satisfaction. Job Requirements Minimum 2 years of experience in sales and relationship management in the BFSI industry. Strong knowledge of banking products and services, including savings accounts, loans, and credit cards. Excellent communication and interpersonal skills are required to build strong relationships with clients. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Experience working with small finance banks or similar institutions is preferred.

Role & Responsibilities: CRM Executives are responsible for managing interactions and relationships with customers. They ensure positive customer experiences, enhance loyalty, and maximize customer lifetime value. They handle customer queries and complaints, gather customer feedback, and identify opportunities to introduce additional products or services to existing customers. They also utilize CRM software to organize and manage customer data. They are responsible for planning CRM strategies designed to attract and retain customers while expanding the brands reach and boosting consumer loyalty. Preferred Candidate Profile: A bachelors degree in business, marketing, or a related field is advantageous. CRM Executives should have effective communication skills, both written and verbal. They should understand and empathize with customer needs and concern. Quick and effective problem-solving skills are essential. Proficiency in using CRM software and other customer management tools is vital. The ability to adapt to different customer personalities, scenarios, and challenges is a key attribute for success in this role. Efficiently managing time to handle multiple customer interactions and tasks simultaneously is a valuable skill in a dynamic customer service environment. Perks and Benefits: Competitive salary package. Bonus Scheme. Health insurance. Funding of educational programs. Other benefits can include flexible work schedules, parental leave, or occasional free lunches Call 9769762338 Akash HR

We are looking for a highly motivated and experienced Relationship Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and expand the customer base. Provide excellent customer service and resolve customer complaints promptly. Collaborate with internal teams to achieve sales targets and improve overall performance. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong understanding of customer needs and preferences. Job Requirements Minimum 2 years of experience in the BFSI industry, preferably in a relationship officer role. Strong knowledge of banking products and services, including small finance banking. Excellent communication and interpersonal skills are required to build strong relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to analyze market trends and competitor activity. Any graduate degree from a recognized university.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-4 years of experience in the BFSI industry, preferably with a background in sales or relationship management. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through networking and market research. Conduct client meetings and presentations to promote products and services. Collaborate with internal teams to resolve customer complaints and issues. Achieve monthly and quarterly sales targets by selling bank products and services. Provide excellent customer service to ensure high levels of customer satisfaction. Job Requirements Minimum 2 years of experience in the BFSI industry, preferably in sales or relationship management. Strong knowledge of banking products and services, including savings accounts, loans, and credit cards. Excellent communication and interpersonal skills are required to build strong relationships with clients. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Experience working with small finance banks or similar institutions is preferred.

We are looking for a highly skilled and experienced Divisional Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee customer service operations to ensure high levels of customer satisfaction. Develop and implement strategies to improve customer experience and loyalty. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze customer feedback and provide insights to enhance business processes. Train and guide junior staff members on customer service best practices. Monitor and report on key performance indicators to measure customer service effectiveness. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficiency in using technology and software applications to manage customer interactions. Strong problem-solving and analytical skills to resolve complex customer issues. Experience working in a team environment and leading others to achieve goals.

We are looking for a highly skilled and experienced Divisional Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-7 years of experience in customer service, preferably in the BFSI industry. Roles and Responsibility Manage and resolve customer complaints professionally and promptly. Develop and implement effective customer service strategies to enhance satisfaction. Collaborate with internal teams to improve overall customer experience. Analyze customer feedback and suggest improvements. Provide excellent communication and interpersonal skills to build strong relationships. Identify and escalate potential issues to senior management. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Strong problem-solving and analytical skills. Experience in the BFSI industry is preferred. Ability to adapt to changing situations and priorities.

Looking for BE/DME engineer with 8-10 years of experience in after sales service of pumps 1) To attend the customer complaints regarding short/wrong supply, issues faced by customer during installation and performance of pumps at site. Provide Technical Guidance to customer & suggest repair techniques. 2) To analyze the complaints and provide solution to the customer with proper root cause analysis 3) Collect application & operation related data for understanding criticalities & possible problems. 4) To share the learnings at site with the concerned stakeholders like operations, quality and purchase team to avoid re-occurrence of the complaints. 5) Gather application & operation related data and various salvaging techniques, used by our customers. 6) Presenting the collected information on claims/ complaints to after sales for work solutions & implement solutions. 7) To prepare case studies for presentation during training. 8) Any other assignment as directed by the superiors from time to time.

Your challenges Handling service and calibration of manual liquid handling pipette instrument Handling Service and calibration of Electronic Pipette Instruments Handling pipette calibration through Calibright software Handling Pipette calibration through on-line printer Calibrated reports /certification to be generated in system ERROR free Report submission on-time Discuss/validate the obtained data with superiors Meets the productivity and throughput as per standard Norms Keep the customers in Good rapport in all aspects Must have work dedication/punctuality/reporting activity Maintain and Calibration of his validation Tools properly including weigh scale. Your expertise Minimum 2 to 4 year s industry related Calibration experience. Key understanding to handle customer complaints and workflows. Knowledge in ISO Certificate & calibration service. Excellent verbal and written communication skills. Inform the Customers on Action Planning & Sharing Certificates. Professional experience in MS office tools is desired. Bachelors degree in B.Tech (Electronics and Communication Engineering / Instrumentation or equivalent). Your benefits at Eppendorf We truly appreciate our employees and their performance We offer a wide range of learning and development opportunities to allow you to deepen your technical knowledge and for continuous growth By working with us, you will make a meaningful contribution to improving human living conditions Attractive salary, employee benefits and performance bonus. Eppendorf is an equal opportunity employer. We offer all qualified employees and applicants identical chances.

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Greetings from Pressana Kia Premium Car Dealership Showroom We are currently recruiting CRM - Customer Relationship Manager (Service) for our company Attractive Salary in Industry with added monetary benefits like Monthly Incentives, Abroad performance trips, Employee welfare activities and oher benefits like ESI, PF, insurance etc. Must be able to handle good volumes with zero customer complaints. Experienced candidates (above 5yrs) from automobile industry (2 wheeler & 4 wheeler) FMCG Showrooms, Retail Outlets showrooms can apply (Premium Car service centre is prefarable) Must be able to handle the customer process on complaints as per company norms. Good Knowledge in end to end service process Good system knowledge with database handling and decent mail communication ethics Qualifications : Any UG / PG / Diploma Salary : Rs.40000 Rs.50000 Incentives : Rs.5000 Rs.15000 Work Locations : Coimbatore Interview Location : Coimbatore Ramanathapuram. Contact Person : Tamilanban HR Recruiter - 6384442002/6384444059

We are looking for a highly skilled and experienced Customer Service Executive to join our team in Bathinda. The ideal candidate will have 3 to 8 years of experience in customer service, preferably in the banking or finance industry. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service and ensure satisfaction. Respond to customer complaints and concerns promptly. Collaborate with internal teams to resolve complex issues. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products and services. Job Requirements Minimum 3 years of experience in customer service, preferably in banking or finance. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent problem-solving and analytical skills. Strong attention to detail and ability to maintain accurate records. Experience with UCV Finance, Motor Finance, or Sales is an added advantage.

Service Coordinator with 3-4 year of experience in manufacturing industries Preparing quotation of clients as per sale team Follow-up with customers Customers query handling & conveying to relevant team Letter Drafting Repairing Machine Quotation Required Candidate profile Leads via phone, email & in-person meeting Understand inbound customer needs & enquiries & appropriate solutions Maintain detailed records of customer interactions & sales activities in the CRM system

Shift Timing - 5.30 PM - 2.30 AM IST , 9.00 PM - 6.00 AM IST Position Overview: As a Strategic Account Manager, you will act as a focal point of contact after the client goes live. The critical aspects of this job are to manage customer relationships, expectations, customer business assessment, risk analysis and customer satisfaction. Job Functions / Responsibilities: Communicate with assigned clients to assess their comfort level with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our Know Your Client initiative. Understand your clients practices including growth opportunities and risks so that you recognize and act upon opportunities to maximize the benefits of EHR implementation. Carry out detailed SWOT analysis for clients to identify and document potential issues, assess impacts, and recommend solutions. Analyze practices and recommend products, features, and/or services to improve clients workflows and patient care. Manage client requests and expectations by working with internal eClinicalWorks teams, including Interfaces, Project Management, Technical Support, Development, and Information Technology Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction. Requirements: Bachelors degree or Masters degree (preferred). Healthcare, account management, and/or technology experience are a plus. Strong interpersonal communication skills, including the ability to work with clients at all levels, from executive management to individual teams, providing insightful analysis to technical and non-technical audiences alike. Strong analytical and problem-solving skills. Other Skills and Abilities: Effective collaboration across teams and organizational levels. Multitasking ability in a fast-paced and often stressful work environment. Confidence in using individual discretion while dealing with clients. High work capacity, with a commitment to urgency and results. Honesty and dependability, Combined with a positive, professional, and polite manner. Ability to work autonomously and proactively. Familiarity with basic workplace conflict resolution skills.

Looking for min 1 year of exp in International Voice Process(Customer Support) Location- Pune and Bangalore WFO| 5 Days working Rotational Night shifts Any Graduate CTC- 5.75 LPA+ Variables Both way cabs

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

We are currently hiring for one of our client who is a leader in the Agri Tech space. It has been in the industry for the last 10 years. Details of the same are mentioned below: Job location - Marol, Andheri East / Pune (WFH) Working days - 6 days working Timing - 9 am to 8 pm ( 9 hr shift) No night shift Education - 12th Pass Experience - Minimum 6 months 1. Video Support Team - Languages Required: Marathi, Kannada, and Telugu 2. Support Team - Languages Required: Bengali Odia Punjabi 3. Recharge Languages Required: Telugu Punjabi Hindi and Marathi Candidates who apply need to have all their documents in place before applying - last 3 months pay slips - Offer letter - Experience letter - Reliving letter - Pan card - Aadhar card Immediate joiners preferred.

Job Title: Customer Support Executive Company: Uber India Location: #10-27-2/4, V Mall, Lifestyle Building, Level 3 & 4, Visakhapatnam Mode: Work from Office Salary: 30,000 per month Joining: Immediate Joiners Preferred Job Description: We are hiring experienced Customer Support Executives for Uber India to join our dynamic team in Visakhapatnam . If you're passionate about customer service and have handled escalations and safety issues, we want to hear from you! Key Responsibilities: Handle customer support queries related to Uber India services Resolve safety concerns and escalate issues when necessary Manage inbound and outbound calls/chats/emails professionally Document interactions and maintain accurate records Work effectively in a team and meet performance metrics Ensure customer satisfaction through problem resolution Requirements: Languages: Proficiency in English, Hindi, and at least one regional language Experience: Minimum 1 year of experience in a BPO/customer support process Skills: Strong communication and interpersonal skills Hands-on experience with MS Excel and Google Sheets Ability to handle safety-related escalations calmly and efficiently Additional Details: Interview Mode: Virtual Work Type: Full-time, from office

Candidate must have Customer Services background and experience with BFSI is a must. Customer query and escalation management skills (Mandate) Strong Communication Skills. Capable of writing processes and complex customer responses. who have some Retail assets or lending knowledge with Banks or NBFCs Understanding of Finance and Account (desired) Good analytical skills (Mandate) Strong interpersonal skills (Mandate) Min. work experience of 3-4 years Min. qualification- Graduate. Location- Hyderabad

*Job Opportunity* We're hiring for multinational companies and banks. *Roles* - Customer Service - Banking - Sales - Medical Billing - Travel *Details* - 24/7 shifts - 2 days off - Locations: Thane, Airoli, Malad, Ghansoli, Vashi - Salary: 15,000 - 40,000 + incentives *Requirements* - Good communication skills - Fresher or experienced *How to Apply* - Email: priya@careerguideline.com - Call/WhatsApp: 9136585233 - Walk-in interview *Share with friends!*

Infiniti Retail Ltd is looking for NAPS-Customer Service Specialist to join our dynamic team and embark on a rewarding career journey Answering customer inquiries via phone, email, live chat, or in-person Responding to customer complaints and resolving issues in a timely and effective manner Gathering customer feedback and suggesting ways to improve the customer experience Providing product and service information to customers Processing orders, returns, and exchanges accurately and efficiently Updating customer information and purchase history in the company's database Escalating complex or high-priority issues to the appropriate department or supervisor Good organizational and time management skills Should have strong communication and problem-solving skills

Job Description: Job Title: Customer Service Analyst Location: Chennai, India Role Description The Client Service Analyst is responsible for assisting with client issues proactively, efficiently and to the satisfaction of the client, within assigned portfolios. Typically working under the guidance of the Client Services Manager and/or Client Services Specialist, they provide administrative and analytical support in the daily administration and coordination of assigned clients/accounts; servicing of client enquiries, escalation of client issues, the administration of client service issues including SLAs, preparing client reporting, in some cases assisting with on-boarding activities for new and existing clients and working with Operations to ensure products/services are set up for their client base. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide Service and Operations support to the branch customers Ensure that DB standards with respect to Customer Service, Compliance, Operations and Corporate Security are adhered to Ensure total compliance of al regulatory and compliance guidelines (both internal and external) Single point contact for Branch Operations and Service Operations Representative at the Branch Service Manage all Branch Customer service related activities Ensure that all branch transactions are processed accurately and timely. Responsible for maintaining customer complaints/request records at the branches Responsible for Overall Customer Service at the branch. Measured through Customer complaints pertains to the branch Service Request Pending Other source of information such as customer service survey Your skills and experience Operations and Controls Manager all Operations related activities at the Branch Gate keeping for account opening, Demat Account opening , Insurance and Investment forms Suspense Account Monitoring Daily Report Monitoring KYC Regularisation and KYC Renewal monitoring Minimize /control Ops Loss Conduct training for Sales/Frontline staff on KYC and other key operational processes Dissimilation of Key Operational circulars to the front office staff Responsible for ensuring Fee/Charges from customers are levied for transactions processed at the branches and any exceptions are reported Ensure satisfactory audit rating in all internal as well as external audits Business Support Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business Ensure achievement as per Service Score Card on deepening the non-qualified customers through customer contact management Structured service call for all the new to bank customers and qualified / non-qualified customer base Cost Ensure that Branch Ops and Service related costs are kept as per the budget Continuously review cost to ensure cost rationalization is done in terms of Vendor and People Cost. People Training and Development of Ops and Service Resources How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Job Purpose To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter. Roles and Responsibilities Employees are ON ROLLS of Aditya Birla Sunlife Insurance. Employee will be mapped to the respective Bank Branches basis on the geography assigned. Prime Responsibility to generate insurance Business through Bank Branch, walk-in customers and leads generated by the Branch staff. They will be required to generate business only for the assigned branch in the assigned geography through New or Old customers. Providing support to branch profitability by selling ABSLI Insurance product through different acquisition channels in the catchment area. Will be responsible for achieving monthly sales target assigned: NOP FYP Persistency Customer complaint Responsible for customer complaints and need to be resolved in the specific TAT, & ensure quality customer service is delivered. Penetration of LI to existing and new customers. Employee has to build the smooth-professional relationship with the respective Branch Manager & with the Branch employees. In the open Architecture Scenario its very essential to built the strong relationship with the Banca partners. Key Expectations: To Handle Bank customers requirements with the best services and products ranges. To make ourself equipped with insurance and Bank Products knowledge. To manage the relationship at all the levels to have the desire outputs. Communicating any product changes, process change or change in any rules and regulations (internal / IRDA) with the help of different training module to Banca Partners. Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling.