2032 Customer Complaints Jobs - Page 4

Hiring for Email Support Executive (Flipkart) | 3-month contract, extendable | 16K in-hand | 5-day week, rotational shifts | Must have i5, 8GB RAM, Win 11 system | Apply: gargi.sharma@tryorecruits.com | WhatsApp: 8209947032 Work from home House rent allowance Health insurance Provident fund Annual bonus

As a Territory Sales Manager for the complete Hitachi Energy portfolio based in Kochi, Kerala, your primary responsibility will be to achieve the sales targets for the Hitachi Energy products in the Kerala region under the Bengaluru Territory. You will be required to focus on business development activities, engage with top customers, promote and position the Hitachi Energy portfolio across various segments such as Industries, Utilities, EPCs, Distributors, OEMs, and New Channels. Additionally, you will play a key role in developing, guiding, and supporting Channel Partners for sales activities, monitoring order execution, and providing support to the project handling team. It is essential to maintain good data quality through the use of tools like SFDC and SAP on a regular basis. Promptly addressing customer complaints, ensuring safety, quality, and integrity, as well as organizing customer events are also part of your responsibilities. To qualify for this role, you should possess a Bachelor's degree in electrical engineering along with 5-10 years of relevant experience. Previous experience in MV, HV Switchgears, and Grid Automation will be advantageous. A strong inclination towards sales and marketing, including account management, is essential for success in this position. Effective communication skills, a customer-centric approach, and a proven ability to manage change are desirable traits. Proficiency in both spoken and written English is required, along with proficiency in the local language for verbal and written communication. This role involves travel and customer meetings, emphasizing the need for flexibility and adaptability. Joining Hitachi Energy means becoming part of a global team dedicated to advancing a sustainable energy future. With a focus on serving customers in the utility, industry, and infrastructure sectors, Hitachi Energy offers innovative solutions and services to drive the energy transition towards a carbon-neutral future. The organization values diversity and collaboration, recognizing that these elements are fundamental to fostering great innovation. If you are ready to embrace this opportunity and contribute to a purpose-driven team, we invite you to apply and be part of our journey towards positive change.,

KPMG India is looking for Manager - Integration Manager - Integration to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Premier Housing and Properties is looking for Female Telecaller to join our dynamic team and embark on a rewarding career journeyA telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities:1.Make outbound calls to customers to promote products and services, or follow up on recent purchases.2.Respond to customer inquiries and provide information about products and services.3.Resolve customer complaints and provide appropriate solutions.4.Keep records of all customer interactions and transactions, updating customer information in a database as necessary.5.Meet and exceed sales and customer satisfaction targets.6.Continuously improve product and service knowledge to provide accurate information to customers.7.Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.8.Follow all company policies and procedures, including those related to confidentiality and data security.9.Participate in training and development opportunities to improve skills and knowledge.10.Adhere to schedules and work efficiently under pressure to meet deadlines.

Premier Housing and Properties is looking for Executive / Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Job_Description":" Ensuring high level of customer satisfaction Excellent work ethic and time management skills Develop and arrange promotional material and in-store displays . Ensure adherence to SOP at store Ensure adherence to Store etiquette and at store timing Assist store manager in Stock Management. Maintaining accurate records. Working towards monthly or annual targets. Sales o Invitingcustomer to outlet o Introducecustomer to the concept of MYOP. o Demonstrating and presenting products. o Supportthe customer to identify the right perfume. Storecleanliness and merchandising . StockAudits DSRand Store Closing Placingstock request to HO Validatingand receiving stock . Handlingand resolving customer complaints Benefits Provident Fund Over time allowance Medical Insurance

Job_Description":" Responsibilities: Ensuring high level of customer satisfaction Excellent work ethic and time management skills Develop and arrange promotional material and in-store displays . Ensure adherence to SOP at store Ensure adherence to Store etiquette and at store timing Assist store manager in Stock Management Maintaining accurate records Working towards monthly or annual targets Key Task Sales o Inviting customer to outlet o Introduce customer to the concept of MYOP. o Demonstrating and presenting products o Support the customer to identify the right perfume Store cleanliness and merchandising . Stock Audits DSR and Store Closing Placing stock request to HO Validating and receiving stock . Handling and resolving customer complaints Benefits Provident Fund Overtime allowance Medical Insurance

Role and Responsibilities: Ensuring all the activities as per FMC Code of Conduct. - Establishing & Engaging the sales team as per market requirement and customer coverage. - Attract, Appoint, Induct, lead & retain performers in the territory. Assigning KRA s to the individuals. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. - Planning and developing sales strategies to meet the company s sales objective. - Travelling extensively and building strong relationships with all Hospitals and Distributors in the territory and maintaining excellent Customer Relationship. - Developing customer base for market expansion especially for key products. Generate New Business from the existing client. Solve\Resolve substantial number of unanswered issues within defined SLAs/agreed timelines. - Ensuring substantial number of new products introduced to key account and substantial percentage increase in the revenue generated through cross-selling. - Retaining and protecting customer accounts from competitors - Resolve customer complaints regarding sales and service. - Monitor customer preferences to determine focus of sales efforts. - Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. - Monitoring overall state/s performance and ensure product wise business targets are achieved. - Determine price schedules and discount rates. - Review operational records and reports to project sales and determine profitability. - Prepare budgets and approve budget expenditures. - Distributor Appointment, Development & evaluation. - To conduct business development orientation program and impart regular training to the team members of his Zone. - Monthly sales review meeting to be conducted for sales scrutiny and analysis. - Timely following up and reporting market intelligence Diversity & Inclusion at Fresenius Medical Care Fresenius Medical Care is a global leader in providing high-quality healthcare solutions and services. We are committed to fostering an inclusive and diverse work environment where all employees are treated with respect and fairness, regardless of race, gender, caste, ethnicity, religion, disability, or any other characteristic. We believe in equal opportunities for all and celebrate diversity as a key driver of innovation and success. Our commitment to equality ensures that every individual has the opportunity to thrive.

About us Alma Bakery & Cafe is an innovative venture that redefines the cafe experience by harmonizing nature with a modern indoor setting. Backed by a family of seasoned bakers with over 60 years of legacy, Alma embodies a passion for culinary excellence and a commitment to conscious, mindful consumption. Rooted in expertise and a vision to serve the discerning tastes of NCR, Alma Bakery & Cafe is more than just a destination its a journey into a world of flavors crafted with care, sustainability, and unparalleled dedication to quality. Join us in creating exceptional experiences and be part of a brand that values innovation, heritage, and a love for all things delicious! for more details visit us at almafoods.in Job Summary As a Trainee Team Member F&B Services at ALMA Bakery and Cafe, you will be supporting in delivering an exceptional guest experience by providing prompt, courteous service, maintaining cleanliness, and ensuring quality in food and beverages. You will play a key role in enhancing customer satisfaction and supporting daily operations. Roles and Responsibilities Greet and welcome guests in a friendly manner. Take accurate food and beverage orders and ensure prompt service. Provide menu recommendations and assist guests with any inquiries. Handle customer complaints professionally and escalate when necessary. Prepare and serve food and beverages as per standard operating procedures. Follow all hygiene, safety, and sanitation guidelines. Assist in maintaining inventory and stock levels. Ensure cleanliness of tables, counters, and service areas. Qualification and Experience Must be diploma or degree holder in hospitality or similar field. 0-1 year in a similar F&B service role preferred. Freshers with the right attitude are welcome. Skills Required: Strong customer service and communication skills. Ability to work in a fast-paced environment. Basic knowledge of food safety and hygiene practices. Ability to handle transactions and operate a POS system. A team player with a positive attitude. For

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Relationship Management with the Axis Circle Head, Circle Business Managers. With the advent of cluster formation relationship management with the Clusters Heads in order to achieve business targets and builds a progressive partnership with the bank. Provide inputs on departmental goals to the ZVP and make plans for achievement in order to support and contribute to Axis Bank Strategy Responsible for execution of Axis 2020 initiatives by partnering closely with Axis Bank & Max Life stake holders at circle / cluster level. Periodic Analysis of the performance, Counsel and Mentor performance, Conduct Fortnightly PRPs and Facilitate performance management, rating and normalization of ratings for Skip Levels, co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources. Liaise with training team and circle trainer for creating specific modules customized to relationship requirements. Facilitate content development, training and understanding of customized products. Ensuring product training departed to all sellers including Axis Bank resources. Daily updates in alignment with Axis Clusters of focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors. Ensuring Branch visits to the top branches, whose %ge achievement on budget is lower than the smaller branches, and come out with the strategy Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actual Activation Plan - Seller Activation (%) - Plan Vs Actual Persistency- 13th month Persistency (%) - >85% (By Value) Effective Management of People 1. Retention rate - 70%, (as per HR formula) ; G2V2 retention - >85%. 2.Kenexa Score improvement over last year Customer centricity and satisfaction- Effective Management of Customer As per Plan Key Relationships (Internal /External) Effective Management of People & Customer Retain talent Handling Customer Complaints

Neoretina is looking for Front Desk Associate / Telecaller to join our dynamic team and embark on a rewarding career journeyA telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities:1.Make outbound calls to customers to promote products and services, or follow up on recent purchases.2.Respond to customer inquiries and provide information about products and services.3.Resolve customer complaints and provide appropriate solutions.4.Keep records of all customer interactions and transactions, updating customer information in a database as necessary.5.Meet and exceed sales and customer satisfaction targets.6.Continuously improve product and service knowledge to provide accurate information to customers.7.Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.8.Follow all company policies and procedures, including those related to confidentiality and data security.9.Participate in training and development opportunities to improve skills and knowledge.10.Adhere to schedules and work efficiently under pressure to meet deadlines.

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today s competitive landscape. Position Title: Service Coordinator Location: Mumbai Position Description The Call Management Service Coordinator (SC) is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility. The SC is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met. The primary function of the SC is to support the activities of the Customer Engineers (CEs) assigned to him or her or within a particular geographic region or territory. The SC s plan, prioritize, assign, and monitor all open work orders for CEs. Additionally, the higher levels may be required to perform escalation management activities which provide end to end tracking for both field and customer. Key Areas of Responsibility The main duties of the Service Coordinator include the following: Accept ownership of work orders routed to CALL MANAGEMENT Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. Scheduling appointments with security escorts or third party service providers as required. Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time. Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall. Performing predefined start and end of day processes within the CALL MANAGEMENT. Recording any requested information for customer complaints referred by any outside source and managing escalations as defined. Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory. Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory. Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments. Regularly inspecting any holiday and absence tools used by the Territory Managers. Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload. Ensuring the correct and timely closure and completion of all work orders At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available. Provide parts management/coordination (working with Logistics for SLA S) as assigned Follow Global Call Management tools, process and procedures as documented and posted in GP&S Scope Proactively plans, prioritizes, and assigns all outstanding work order tasks for Customer Engineers and ensures the prompt delivery of service to meet our contractual terms and conditions Work Environment The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations The position involves prolonged periods of PC and telephone usage. The Service Coordinator is accountable for continuously receiving and handling high volumes of work orders The Service Coordinator works in a team environment and interacts with multiple internal customers. Reports to the CALL MANAGEMENT Team Leader Education and Experience Requirements Graduate in any discipline with two to three years experience in the area of Coordination / customer Service and Support preferred Basic PC literacy Keyboard proficiency Understanding of geographical areas and ability to utilize mapping tools for assigning work orders Understanding of Windows-based applications/tools Relationship building skills Excellent communication skills, verbal and written as well as listening skills

Job Description Position RM/PRM/SPRM No. of Positions Department Direct Sales Force Function CAT-Elite Reporting to Cluster Manager - Elite Band 5/5A/5B Location - Comp. Job Summary Is responsible for generating revenue by focussing on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets. Also has the flexibility to increase productivity and meet targets through self-sourced business from HNI clientele. Key Responsibilities Maintain Customer Relationship Build sustainable relationships and trust with customer via open and interactive communication Regular & timely interaction with the customer via various modes like calls, whatsapp, EDMs etc. as decided per the business plan Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.) Perform annual protection review calls as per the timelines Campaign Calling Perform Segmented product based campaigns including GLIP, SWP, FWP and others Perform Service Request Calls Keep records of customer interactions and ensuring timely processing of client service request Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ensuring business hygiene by controlling vectors like 13th month persistency, incident rate and free-looking etc. Essential Qualifications Graduate Good to Have Certifications in Financial markets like - AMFI/CFP, Gender Female (Preferred) Minimum 1 Yrs. of experience in selling any financial products Competence required Good Communication (Verbal & Written), Experience in selling multiple financial products, Interpersonal communication, Customer centricity, Experience in sales verticals dealing with HNI customers

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities: Customer Experience: Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. Operational Excellence: Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Qualifications: Bachelors degree in a related field preferred. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools.

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: — Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15 Members]. — Conduct regular performance reviews, identify training needs, and create development plans for team members. — Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). — Manage team schedules and ensure adequate staffing levels to meet customer demand. — Foster a positive and collaborative team environment. Customer Experience: — Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). — Handle escalated customer issues and complex inquiries. — Identify and address trends in customer complaints and feedback. — Proactively identify opportunities to improve the customer experience. Operational Excellence: — Monitor key performance indicators (KPIs) and identify areas for improvement in operational efficiency. — Implement process improvements and best practices to enhance team productivity and customer satisfaction. — Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. — Stay up-to-date on industry trends and best practices in customer service. Reporting and Analysis: — Prepare regular reports on team performance and customer experience metrics. — Analyse data to identify trends and insights that can be used to improve customer service and operational efficiency. — Use data to make informed decisions about resource allocation and process improvements. Qualifications : — Bachelors degree in a related field preferred. — Minimum of 3-4 years of experience in customer service, preferably in the flight/travel industry. — Proven experience in managing and leading a team. — Sound knowledge of flight/travel terminology, processes, and GDS systems (e.g., Amadeus, Sabre, Galileo). — Excellent analytical and problem-solving skills. — Strong communication and interpersonal skills. — Ability to work in a fast-paced environment and manage multiple priorities. — Proficiency in using CRM software and other customer service tools. — Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: — Experience with Amadeus/Travelport is a must. — Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. — Familiarity with customer satisfaction metrics and measurement methodologies like Service level Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Compensation If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

Hi Job Seekers, Greetings from Shining Stars! Hiring for NON-VOICE PROCESS FOR MULTINATIONAL BPO Location: Noida Salary: FULL TIME- Upto 25k ctc + performance based Incentives+ Quaterly bonus upto 3k PART TIME : Upto 13.5k ctc + performance based Incentives+ Quaterly bonus upto 3k Cabs will be provided in Odd hours Preferred candidate profile Undergarduate / Graduate / Fresher / Expereince Execellent communication skills Basic computer knowledge and typing speed. Should be comfortable with 6 days working Should be comfortable with rotational shifts and rotational week offs . Good listening and problem-solving abilities. Patience and adaptability in dealing with customers. Role & responsibilities Handle customer queries, complaints, and support requests via chat. Maintain a polite, empathetic, and professional tone. Troubleshoot customer issues and provide effective solutions in a timely manner Escalate unresolved issues to the appropriate departments when necessary. Work in rotational shifts including night shifts (especially for international BPOs). Collaborate with team members and team leads for updates, feedback, and improvements. Interested Candidates can share your CV on whatsaap in the given number or call in between 11am - 6:30pm (Monday-Saturday) 9453915028 (Anshika Tiwari) 9450957497 (Shrasti Pathak) Thanks & Regards Anshika Tiwari (9453915028 ) HR Executive #bpo #multinationalbpo #parttime #fulltime #chatprocess #wfo #customersupport #customerservice #hiring #hiringforwho

HI JOB SEEKERS , Greeting from Shining Stars ITPLl ! Job Opening: Customer Service Representative Location: Noida Salary: Up to 3 LPA ( 3,000 Quarterly Bonus) Perks: One-side cab facility provided Qualification: Undergraduate / Graduate / Fresher About the Role: We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives . If you have strong communication skills and a passion for helping people, this is a great opportunity to launch or grow your career in customer service! Key Responsibilities: Handle customer queries and resolve issues promptly and professionally Provide accurate information and support via phone, email, or chat Maintain a positive and empathetic attitude toward customers Keep records of customer interactions and transactions Collaborate with team members to improve customer experience Requirements: Good verbal and written communication skills Basic computer knowledge Willingness to work in shifts Freshers are welcome; prior experience is a plus Benefits: Competitive salary package Quarterly performance bonuses One-side cab facility for your convenience A dynamic and supportive work environment Growth and learning opportunities Ready to join a team that values your contribution? Apply now and take the first step toward a rewarding career in customer service! To apply, send your resume to: ( 7651941988 )Neha Saxena ( 7266822602 ) Monika

Role & responsibilities :- To trace opportunities for improving the service proposition and implement them To assist RM in resolution of escalated queries / complaints related to operations To co-ordinate with the third parties for ensuring early resolution of issues / requests from clients To undertake projects relating to client services operations To handle escalated transactions of high value customers To send MIS or market reports to clients on timely basis To make monthly and quarterly market reports / presentations. Desired profile:- To resolve client inquiries, and making sure key client information and documentation is up to date To onboard new client accounts, which includes the collection of required documentation and client information To perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage , business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance Good Communication Skills Spoken and written English Good with Microsoft Office and Excels Relationship skills necessary to manage high end distributors & investors Basic knowledge of MF products & Market knowledge High Enthusiasm & Aggression

Role & responsibilities :- To trace opportunities for improving the service proposition and implement them To assist RM in resolution of escalated queries / complaints related to operations To co-ordinate with the third parties for ensuring early resolution of issues / requests from clients To undertake projects relating to client services operations To handle escalated transactions of high value customers To send MIS or market reports to clients on timely basis To make monthly and quarterly market reports / presentations. Desired profile:- To resolve client inquiries, and making sure key client information and documentation is up to date To onboard new client accounts, which includes the collection of required documentation and client information To perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage , business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance Good Communication Skills Spoken and written English Good with Microsoft Office and Excels Relationship skills necessary to manage high end distributors & investors Basic knowledge of MF products & Market knowledge High Enthusiasm & Aggression

Hi , Synergy Technologies is a leader in technology services and consulting. We enable clients across the world to create and execute strategies .We help our clients find the right problems to solve, and to solve these effectively. We bring our expertise and innovation to every project we undertake Position: Manager Customer Care or Manager Customer Service or Manager Customer Online Service Duration : Full Time Location : ( In Office Work ) Hyderabad JD Required qualications include: The manager will also be responsible for overseeing a small team for both customer service and sales. He should make sure theyre completing all daily tasks, following up on leads, and working to convert them into customers. We’d like the working hours to be 11:00 AM to 7:00 PM IST , which gives me time to connect with the manager every morning from my side if needed. The manager and reps will need to have a laptop and headphones (we are going to install a soft phone on their computers so no need for physical phones) New Customers: Contact customers who signed up online (same day or next day) to: Welcome them to VNumber Make sure they downloaded the app Explain how to use SMS within the app Guide them on how to add credit for international calls or SMS Potential Customers / Leads: Reach out to leads who requested more info about our service. The goal is to: Provide clear details about how the service works Encourage them to sign up Follow up as needed to close the sale