2030 Customer Complaints Jobs - Page 5

Log service requests, complaints, or inquiries into the system with detailed notes. Liaise between customers, field service technicians, and internal departments to ensure timely service delivery. Provide status updates to customers. Required Candidate profile High school diploma or equivalent (associate’s or bachelor’s degree preferred). Proven experience in a call centre or customer service environment. Strong verbal and written communication skills. Perks and benefits 2nd & 4th Saturday off Pick & drop from Vasai stn

At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we'do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for delivering on business metrics of portfolio resolution, norm, rollback and extraction/absolute recovery and ROR as per business operating plan through a team of Agency managers and Collection Vendors. Role Accountability Devise vendor allocation strategy for the CD/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines Ensure adequate legal interventions on the portfolio Ensure various critical segments as defined by business are reviewed and performance is driven on them Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Reinforce compliance standards with area collection managers and vendors to drive adherence to code of conduct Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure monthly cost provisions are reported as per timelines Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes In cases pertaining to Banca delinquencies, collaborate with partner bank branches in respective locations to track customers Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Settlement waiver rate Extraction Rate ACM CAPE ROR Regulatory Customer complaint % Vendor SVCL Audit adherence Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

The Technical Support team provides solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction while reaching our organizational goals. Your day-to-day job will consist of: Develops and implements Technical Support policies and procedures that support company-wide strategic goals. Ensures that information and technical assistance is provided to customers in a timely and accurate manner. Ensures that customer cases are received, triaged and dealt with accurately and in a timely fashion. Oversees all Services Handovers processing functions, testing and related documentation. Oversees and directs the resolution of routine customer complaints and problems. Gathers and summarizes critical customer feedback to Senior Management. Monitors Technical Support functions and policies and procedures to ensure superior Technical Support. Provides recommendations to senior management. Minimum Qualifications Minimum of 5 to 8 years of relevant and related work experience. bachelors degree or equivalent, or equivalent years of relevant work experience. Experience managing small to midsized teams or functional areas. Excellent communication and public relations abilities. Strong trouble-shooting and problem-solving skills. Ability to train and supervise others. Service orientation and sincere willingness to assist others.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with a strong background in sales and relationship management. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through networking and market research. Conduct client meetings and presentations to promote banking products and services. Collaborate with internal teams to resolve customer complaints and issues. Achieve monthly and quarterly sales targets by selling banking products and services. Provide excellent customer service to ensure high levels of customer satisfaction. Job Requirements Minimum 2 years of experience in sales and relationship management in the BFSI industry. Strong knowledge of banking products and services, including savings accounts, loans, and credit cards. Excellent communication and interpersonal skills are required to build strong relationships with clients. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills are needed to identify new business opportunities. Experience working with small finance banks or similar institutions is preferred.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with a strong background in sales and relationship management. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through networking and market research. Conduct client meetings and presentations to promote banking products and services. Collaborate with internal teams to resolve customer complaints and issues. Achieve monthly and quarterly sales targets by selling banking products and services. Provide excellent customer service to ensure high levels of customer satisfaction. Job Requirements Minimum 2 years of experience in sales or relationship management in the BFSI industry. Strong knowledge of banking products and services, including savings accounts, loans, and credit cards. Excellent communication and interpersonal skills are required to build strong relationships with clients. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Experience working with small finance banks or similar institutions is preferred.

We are looking for a highly skilled and experienced Customer Service Officer to join our team in the retail sector. The ideal candidate will have 2-5 years of experience in customer service, preferably in the BFSI industry. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Respond to customer complaints and concerns promptly. Collaborate with internal teams to enhance customer experience. Maintain accurate records of customer interactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent problem-solving and analytical skills. Proficient in using technology and software applications. Ability to build strong relationships with customers and colleagues. Strong attention to detail and organizational skills.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with a strong background in sales and relationship management. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through networking and market research. Conduct client meetings and presentations to promote banking products and services. Collaborate with internal teams to resolve customer complaints and issues. Achieve monthly and quarterly sales targets by selling banking products and services. Provide excellent customer service to ensure high levels of customer satisfaction. Job Requirements Minimum 2 years of experience in sales or relationship management in the BFSI industry. Strong knowledge of banking products and services, including savings accounts, loans, and credit cards. Excellent communication and interpersonal skills are required to build strong relationships with clients. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills are needed to identify new business opportunities. Experience working with small finance banks or similar institutions is preferred.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with a strong background in sales and relationship management. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through networking and market research. Conduct client meetings and presentations to promote banking products and services. Collaborate with internal teams to resolve customer complaints and issues. Achieve monthly and quarterly sales targets by selling banking products and services. Provide excellent customer service to ensure high levels of customer satisfaction. Job Requirements Minimum 2 years of experience in sales or relationship management in the BFSI industry. Strong knowledge of banking products and services, including savings accounts, loans, and credit cards. Excellent communication and interpersonal skills are required to build strong relationships with clients. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Experience working with small finance banks or similar institutions is preferred. Location - Madurai , Tirunelveli , Sankarankoil , Thoothukudi

We are looking for a highly skilled and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-4 years of experience in the BFSI industry, with a strong background in sales and customer service. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Provide excellent customer service and resolve customer complaints professionally. Collaborate with internal teams to achieve business objectives and improve overall performance. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong network of contacts within the community to promote the bank's brand. Job Requirements Any graduate degree from a recognized university. Proven experience in sales and customer service, preferably in the BFSI industry. Excellent communication and interpersonal skills are required to build strong relationships. Strong analytical and problem-solving skills are needed to analyze market trends and competitor activity. Ability to work in a fast-paced environment and meet sales targets. Strong knowledge of banking products and services, including savings accounts, loans, and credit cards.

We are looking for a highly skilled and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in the BFSI industry, with a strong background in sales and customer service. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Collaborate with internal teams to resolve customer complaints and issues promptly. Provide excellent customer service to ensure high levels of customer satisfaction. Achieve monthly targets set by the management. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Any graduate degree from a recognized university. Proven track record of achieving sales targets in the BFSI industry. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experience working with UCVs is an added advantage.

We are looking for a highly skilled and experienced Receivable Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-8 years of experience in the BFSI industry, preferably with a background in receivables. Roles and Responsibility Manage and oversee the receivables process to ensure timely payments and minimize bad debts. Develop and implement effective strategies to improve cash flow and reduce receivables. Collaborate with cross-functional teams to resolve customer complaints and disputes. Analyze and report on receivables performance metrics to identify areas for improvement. Ensure compliance with regulatory requirements and internal policies related to receivables. Maintain accurate records and reports of receivables transactions and activities. Job Requirements Strong knowledge of accounting principles and practices related to receivables. Excellent communication and interpersonal skills to work effectively with customers and internal stakeholders. Ability to analyze data and provide insights to inform business decisions. Proficient in using financial software and systems to manage receivables. Strong problem-solving skills to resolve complex issues related to receivables. Ability to work in a fast-paced environment and meet deadlines.

We are looking for a highly motivated and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in the BFSI industry, preferably with a background in sales or customer service. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Collaborate with internal teams to resolve customer complaints and issues promptly. Provide excellent customer service to ensure high levels of satisfaction and loyalty. Achieve monthly targets set by management while maintaining quality standards. Analyze market trends and competitor activity to stay ahead in the competition. Job Requirements Strong communication and interpersonal skills are essential for building rapport with customers and colleagues. Ability to work in a fast-paced environment and meet deadlines is crucial. Basic knowledge of financial products and services is required. Proficiency in MS Office and other software applications is necessary. Strong problem-solving skills are needed to analyze problems and develop effective solutions. Ability to work collaboratively as part of a team to achieve common goals. About Company Equitas Small Finance Bank is a leading player in the BFSI industry, committed to providing exceptional banking services to its customers. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. For more information, please contact us at 1424852.

We are looking for a highly skilled and experienced Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-8 years of experience in the BFSI industry, preferably with a background in receivables management. Roles and Responsibility Manage and oversee the collection process to ensure timely recovery of outstanding amounts. Develop and implement effective strategies to minimize non-performing assets (NPA) and improve cash flow. Collaborate with internal teams to resolve customer complaints and disputes related to loan recoveries. Analyze financial data to identify trends and areas for improvement in the receivables process. Ensure compliance with regulatory requirements and company policies regarding debt collection practices. Maintain accurate records and reports on receivables performance metrics. Job Requirements Strong knowledge of accounting principles and practices relevant to receivables management. Excellent communication and interpersonal skills for interacting with customers and internal stakeholders. Ability to work in a fast-paced environment and meet deadlines while maintaining attention to detail. Proficiency in MS Office applications, particularly Excel, for data analysis and reporting. Experience with collections software or similar tools is an asset. Strong analytical and problem-solving skills to resolve complex issues related to loan recoveries.

We are looking for a highly motivated and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in sales or customer service. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Collaborate with internal teams to resolve customer complaints and issues promptly. Provide excellent customer service to ensure high levels of satisfaction and loyalty. Meet or exceed monthly sales targets by selling products and services. Stay updated on market trends and competitor activity to identify new business opportunities. Job Requirements Strong communication and interpersonal skills are essential for building rapport with customers and colleagues. Ability to work in a fast-paced environment and meet deadlines is required. Basic knowledge of financial products and services, including savings accounts and loans, is necessary. Proficiency in using computer software applications, such as Microsoft Office, is expected. Strong problem-solving skills are needed to analyze problems and develop effective solutions. Ability to work collaboratively as part of a team to achieve common goals.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, preferably with a background in sales or relationship management. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through networking and market research. Conduct client meetings and presentations to promote banking products and services. Collaborate with internal teams to resolve customer complaints and issues. Achieve monthly and quarterly sales targets by selling banking products and services. Provide excellent customer service to ensure high levels of customer satisfaction. Job Requirements Minimum 2 years of experience in the BFSI industry, preferably in sales or relationship management. Strong knowledge of banking products and services, including savings accounts, loans, and credit cards. Excellent communication and interpersonal skills are required to build strong relationships with clients. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills are needed to identify new business opportunities. Experience working with small finance banks or similar institutions is preferred.

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-3 years of experience in the BFSI industry, with a strong background in customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Respond to customer complaints and concerns promptly. Collaborate with internal teams to enhance customer experience. Maintain accurate records of customer interactions. Identify opportunities to upsell and cross-sell products and services. Job Requirements Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Knowledge of banking products and services is an advantage. Excellent problem-solving and analytical skills. Ability to build rapport with customers and colleagues. Strong attention to detail and organizational skills.

We are looking for a highly motivated and customer-focused individual with 0 to 4 years of experience to join our team as a Customer Service Officer - MF in Equitas Small Finance Bank. The ideal candidate will have excellent communication skills and the ability to provide top-notch service to our customers. Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide product information and solutions to meet customer needs. Build strong relationships with customers to ensure long-term satisfaction. Collaborate with internal teams to resolve complex customer complaints. Maintain accurate records of customer interactions and transactions. Continuously update knowledge of products and services to provide expert advice. Job Requirements Any graduate degree from a recognized university. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Strong problem-solving skills and attention to detail. Familiarity with financial products and services, particularly mutual funds. Ability to build rapport with customers and internal stakeholders. Reference number: 1428130.

We are looking for a highly skilled and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-7 years of experience in the BFSI industry, preferably with a background in sales or customer service. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Collaborate with internal teams to resolve customer complaints and issues promptly. Provide excellent customer service to ensure high levels of satisfaction and loyalty. Analyze market trends and competitor activity to stay ahead in the competition. Build and maintain a strong understanding of the bank's products and services. Job Requirements Proven experience in sales, marketing, or customer service in the BFSI industry. Strong communication and interpersonal skills are essential for building rapport with customers and colleagues. Ability to work in a fast-paced environment and meet sales targets consistently. Knowledge of financial products and services, including savings accounts, loans, and credit cards. Experience working with small finance banks or similar institutions is preferred. Strong problem-solving skills and attention to detail are necessary.

We are looking for a highly motivated and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in the BFSI industry. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and expand the customer base. Provide excellent customer service and resolve customer complaints promptly. Collaborate with internal teams to achieve sales targets and improve overall performance. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong understanding of customer needs and preferences. Job Requirements Any Graduate or Postgraduate degree from a recognized university. Proven experience in relationship management, sales, or customer service. Strong communication and interpersonal skills are essential. Ability to work in a fast-paced environment and meet sales targets. Knowledge of financial products and services is an added advantage. Familiarity with banking operations and procedures is desirable. For more information, please contact us at 1427271.

We are looking for a highly skilled and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 3-6 years of experience in the BFSI industry, with a strong background in sales and customer service. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Provide excellent customer service and resolve customer complaints professionally. Collaborate with internal teams to achieve business objectives and improve overall performance. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong network of contacts within the community to promote the bank's brand. Job Requirements Strong knowledge of the BFSI industry and its regulations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with small finance banks or similar institutions is preferred. Ability to build and maintain strong relationships with customers and colleagues.

We are looking for a highly skilled and experienced Receivable Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-7 years of experience in the BFSI industry, preferably with a background in receivables. Roles and Responsibility Manage and oversee the entire receivable process, including invoicing and collections. Develop and implement effective strategies to improve cash flow and reduce bad debts. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on receivable performance metrics, providing insights for improvement. Ensure compliance with regulatory requirements and internal policies. Maintain accurate and up-to-date records of all transactions and interactions. Job Requirements Strong knowledge of accounting principles and practices, particularly in receivables. Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues. Proficiency in MS Office and other relevant software applications. Ability to analyze data and provide actionable insights to support business decisions. Strong problem-solving skills, with the ability to think critically and creatively. Experience working in a fast-paced environment, prioritizing multiple tasks and deadlines.

We are looking for a highly skilled and experienced Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in receivables. Roles and Responsibility Manage and oversee the collection process to ensure timely recovery of outstanding amounts. Develop and implement effective strategies to minimize bad debt and improve cash flow. Collaborate with internal teams to resolve customer complaints and disputes. Analyze financial data to identify trends and areas for improvement in the receivable process. Ensure compliance with regulatory requirements and company policies. Maintain accurate records and reports of all transactions and interactions. Job Requirements Strong knowledge of accounting principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in Microsoft Office and other relevant software applications. Strong analytical and problem-solving skills. Ability to maintain confidentiality and handle sensitive information. Experience working in a similar role within the BFSI industry is preferred.

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in the BFSI industry, with excellent communication skills and a passion for delivering exceptional customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide accurate information about products and services to customers. Build strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer complaints. Maintain high product knowledge to effectively communicate with customers. Identify opportunities to upsell and cross-sell products to existing customers. Job Requirements Strong understanding of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficient in using computer systems and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience working in the BFSI industry is preferred.

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with a strong background in customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Respond to customer complaints and concerns promptly. Collaborate with internal teams to improve overall customer experience. Develop and maintain knowledge of products and services. Identify opportunities to upsell and cross-sell products. Job Requirements Minimum 2 years of experience in customer service or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Knowledge of banking operations and financial products is an advantage. Strong problem-solving and analytical skills. Ability to build rapport with customers and internal stakeholders.

We are looking for a highly skilled and experienced professional to join our team as a Unit Manager - Repayment Management in Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, with expertise in repayment management. Roles and Responsibility Manage and oversee the repayment management process to ensure timely and accurate payments. Develop and implement strategies to improve repayment rates and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on key performance indicators (KPIs) to identify areas for improvement. Provide training and guidance to junior staff members on repayment management processes. Ensure compliance with regulatory requirements and internal policies. Job Requirements Strong knowledge of repayment management principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in Microsoft Office and other relevant software applications. Strong analytical and problem-solving skills. Experience working in the BFSI industry is preferred.